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customer service officer

YoSH

<div><h5 class="jobSectionHeader">Job Purpose</h5>
The role is responsible for establishing and maintaining positive relationships with customers, welcoming visitors, and and providing assistance as required. The role also provides support in basic administrative duties to ensure smooth daily operations.<h4 class="jobSectionHeader">
Key Responsibilities
</h4><h5 class="jobSectionHeader">Customer Service &amp; Front Desk</h5><ul><li>
Greet all students, members, and potential members when they enter the lobby and assist visitors in a timely manner.</li><li>
Manage telephone calls professionally, take and relay messages, redirect calls to appropriate staff, and respond to enquiries about the company and its services.</li><li>
Manage WhatsApp messages and enquiries efficiently, document requests, confirm orders, and respond to customer questions.</li><li>
Maintain a visitor registry and ensure accurate records.</li><li>
Respond to customer enquiries regarding products, services, special offers, billing policies, and other customer service-related matters in person, via phone, email, or messaging platforms.</li><li>
Effectively communicate member or operational issues to the appropriate staff.</li></ul><h5 class="jobSectionHeader">
Administrative &amp; Operational Support</h5><ul><li>
Organize and maintain files, records, and updated documents including guest and external instructor profiles.</li><li>
Oversee sorting and distribution of incoming mail and prepare outgoing mail, packages, and envelopes.</li><li>
Maintain records of staff movement within the premises to ensure calls and visitors are directed appropriately.</li><li>
Manage meeting rooms including scheduling, preparation, and ensuring cleanliness and readiness.</li><li>
Maintain office inventories including stationery, consumables, and front desk supplies.</li><li>
Perform clerical and administrative support such as photocopying, filing, typing, and data entry as directed by the Line Manager.</li><li>
Record meeting minutes when required.</li></ul><h5 class="jobSectionHeader">
Membership, Sales &amp; System Management</h5><ul><li>
Process payments for memberships, classes, and retail sales.</li><li>
Organize bookkeeping documentation and issue invoices to customers.</li><li>
Manage equipment reservations for members.</li><li>
Maintain accurate membership and class records in the Customer Relationship Management (CRM) system.</li><li>
Oversee sales of on-site storage and office rentals.</li></ul><h5 class="jobSectionHeader">
Facilities &amp; Operations Support</h5><ul><li>
Ensure a safe environment by understanding and enforcing makerspace rules and policies.</li><li>
Prepare class materials for instructors and support them during classes when required.</li><li>
Maintain a clean and organized front desk, retail lobby, kitchen, and break areas.</li><li>
Manage retail area operations including inventory, ordering, and merchandising.</li><li>
Assist facilities staff with shop tours when required.</li><li>
Complete daily shift checklists and end-of-shift reports.</li><li>
Support operations at third-party premises when required.</li><li>
Operate office equipment such as printers, photocopiers, POS machines, and lamination machines.</li><li>
Perform any other duties assigned by the Direct Manager.</li></ul><h4 class="jobSectionHeader">
Qualifications</h4><h5 class="jobSectionHeader">
Education</h5><ul><li>
Minimum High School Diploma required.</li><li>
Diploma or Bachelor&rsquo;s Degree in any discipline with relevant experience preferred.</li></ul><h5 class="jobSectionHeader">
Work Experience</h5><ul><li>
Minimum 1 year of experience as a Receptionist or in a customer service-related role.</li><li>
Experience in administrative, retail, hospitality, or restaurant environments preferred.</li><li>
Experience in health club, salon, or hospitality services is strongly preferred.</li><li>
Familiarity with the maker or creative community is an advantage.</li></ul><h5 class="jobSectionHeader">
Knowledge &amp; Skills</h5><ul><li>
Sound knowledge of reception-related duties and administrative support functions.</li><li>
Strong customer service skills with the ability to identify and meet customer needs.</li><li>
Proficiency in Microsoft Office, Google tools, and Customer Management software.</li><li>
Exceptional verbal and written communication skills.</li><li>
Fluency in English and Arabic (spoken and written) preferred.</li><li>
Excellent organizational, multitasking, and time management abilities.</li><li>
Professional appearance with a positive and friendly attitude.</li><li>
Ability to build relationships easily and create a welcoming environment.</li><li>
Strong problem-solving skills and adaptability to change.</li></ul></div>

Customer Service Officer

Biz Team

We are looking for a Professional and Customer-oriented Female CRO to manage client relationships and ensure smooth branch operations. The ideal candidate should be a Graduate with exceptional communication skills in English and Hindi.Key Responsibilities<ul><li>Customer Education: Educate customers on the full range of services offered by the organization.</li><li>Inquiry Management: Address customer inquiries and complaints promptly, guiding them to the correct departments.</li><li>Relationship Building: Build and maintain strong relationships with customers to ensure long-term loyalty.</li><li>Call Management: Manage incoming calls and route them effectively to the appropriate staff members.</li><li>Appointment Scheduling: Schedule and manage appointments for both customers and branch staff.</li><li>Coordination: Coordinate with typists, supervisors, and other staff to ensure timely service delivery.</li><li>CRM Activities: Co-ordinate and conduct CRM (Customer Relationship Management) activities at the branch level.</li><li>Reporting: Prepare daily reports on customer interactions and satisfaction levels.</li><li>Administrative Support: Ensure that brochures, forms, and informational materials are available to customers and support branch staff with clerical duties as needed.</li></ul>Requirements &amp; Qualifications<ul><li>Education: Any University Degree.</li><li>Languages: Must be fluent in English and Hindi. (Arabic knowledge is an added advantage).</li><li>Skills: Excellent interpersonal skills, problem-solving ability, and basic computer knowledge (MS Office).</li><li>Experience: Prior experience in customer service or front-desk roles in the UAE is preferred. Freshers can also apply.</li><li>Personal Attributes: Presentable, professional demeanor, and a proactive attitude.</li><li>Visa Status: Husband Visa Holders Only</li></ul>Job Type: Full-timeLanguage:<ul><li>Hindi and English (Required)</li></ul>

Customer Relations Officer (Female)

Reem Hospital

<div>
 
 
 Reem Hospital
 
 is seeking a highly motivated and customer‑focused
 
 Emirati
 
 to join our team as a
 
 Patient Administration Officer
 
 . This role is ideal for someone who enjoys working in a healthcare environment, supporting patients, and ensuring smooth day‑to‑day administrative operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Manage patient calls
 
 professionally and efficiently, ensuring excellent service at all times.
 </li>
 <li>
 
 Book and coordinate meetings
 
 for internal departments and patient-related requirements.
 </li>
 <li>
 
 Assist with patient queries
 
 and direct them to appropriate departments when necessary.
 </li>
 <li>
 Provide
 
 front‑office and back‑office administrative support
 
 , ensuring accuracy and compliance with hospital procedures.
 </li>
 <li>
 Maintain
 
 patient records and documentation
 
 in line with confidentiality and data protection standards.
 </li>
 <li>
 Support daily operational tasks to ensure smooth functioning of the department.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Emirati
 
 (Emiratization Role).
 </li>
 <li>
 High school diploma or bachelor&rsquo;s degree preferred.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to multitask and prioritize in a fast-paced environment.
 </li>
 <li>
 Proficiency in MS Office and general administrative systems.
 </li>
 <li>
 Customer‑service oriented with a positive attitude.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Full-time
 
 or
 
 part-time employment options.
 </li>
 <li>
 Supportive work environment within a leading healthcare facility.
 </li>
 <li>
 Career development and training opportunities.
 </li>
 <li>
 Competitive salary and benefits package.
 </li>
 </ul>
 
 
</div>

Patient Admin Officer (UAEN)

ESTIDAMA UAE

<div>
 
 🚀 We&rsquo;re Hiring &ndash; Human Capital Team Expansion
 
 
 📍 Abu Dhabi, UAE
 
 
 
 
 
 We are growing our Human Capital function and looking for experienced HR professionals across multiple specializations. If you&rsquo;re passionate about building strong people practices in a dynamic organization, we&rsquo;d love to hear from you.
 
 
 
 
 <ul>
 <li>
 Performance Officer
 </li>
 </ul>
 
 
 Key Focus:
 
 Performance Management &amp; KPIs
 
 
 
 
 <ul>
 <li>
 Learning &amp; Development Officer
 </li>
 </ul>
 
 
 Key Focus:
 
 Talent Development &amp; Training
 
 
 
 
 <ul>
 <li>
 Payroll Officer
 </li>
 </ul>
 
 
 Key Focus:
 
 Payroll &amp; Compliance
 
 
 
 
 <ul>
 <li>
 Employee Relations Officer
 </li>
 </ul>
 
 
 Key Focus:
 
 Employee Experience &amp; Compliance
 
 
 
 
 <ul>
 <li>
 Human Capital Manager
 </li>
 </ul>
 
 
 Key Focus:
 
 Strategic HR Leadership
 
 
 
 
 
 
 And more...
 
 
 
 
</div>

Human Resources Specialist

Abu Dhabi Biobank

<div>
 
 Overview
 
 
 
 M42&rsquo;s Integrated Health Solutions (IHS) platform leads national programs and population health initiatives while addressing global health disparities through precision, prevention, and predictive care. Uniting expertise in genomics, biobanking, data services, environmental sciences, and clinical research and trials, IHS delivers innovative, evidence-based solutions that advance both regional and global health. Its flagship programs include the Emirati Genome Program (EGP), enabling personalized healthcare; the Abu Dhabi BioBank, supporting drug discovery and biobanking; and Biogenix Labs, driving precision medicine with Next-Generation Sequencing (NGS). In addition, Environmental Sciences investigates non-human factors influencing public health, while IROS fosters innovation through world-class clinical research. Together, these initiatives reflect M42&rsquo;s commitment to healthier communities and a more sustainable future.
 
 
 Abu Dhabi BioBank is a state-of-the-art biobanking facility at the forefront of medical research and innovation in the region. By collecting, storing, and analyzing high-quality biological samples, it enables groundbreaking discoveries in genomics, precision medicine, and drug development. As part of M42&rsquo;s Integrated Health Solutions platform, Abu Dhabi BioBank plays a vital role in advancing population health, accelerating scientific breakthroughs, and addressing global health challenges.Biogenix LabsBiogenix Labs, our Omics Center of Excellence, is a pioneering facility advancing precision medicine through cutting-edge genomic and molecular technologies. Specializing in Next-Generation Sequencing (NGS) and multi-omics research, the lab delivers deep insights into human health, disease, and treatment pathways. As part of M42&rsquo;s Integrated Health Solutions platform, Biogenix Labs accelerates scientific discovery, supports national programs, and strengthens the UAE&rsquo;s leadership in personalized healthcare.
 
 
 The Officer Billing, Collections &amp; Documentation supports the Cord Blood Bank by ensuring accurate customer billing, timely payment follow-up, and complete financial documentation for individual cord blood cases. The role plays a critical part in preventing service delays by maintaining clean, audit-ready case files, tracking discounts and approvals, and providing monthly reporting to support performance visibility. This position works closely with Sales, Customer Care, Finance, and hospital-facing teams within a sensitive, delivery-date-driven healthcare environment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate and prepare customer invoices for cord blood plans, upgrades, add-ons, discounts, and approved adjustments, ensuring accuracy against approved pricing.
 </li>
 <li>
 Track and follow up on customer payments, maintain ageing reports, and escalate overdue or high-risk cases in line with the Cord Blood Bank escalation matrix.
 </li>
 <li>
 Ensure all cord blood cases are financially cleared by validating invoices, approvals, proof of payment, and supporting documentation.
 </li>
 <li>
 Maintain complete, accurate, and audit-ready case files, including contracts/consents, invoices, receipts, discount approvals, credit notes, and communication logs.
 </li>
 <li>
 Verify that discounts, credit notes, and refunds are supported by appropriate approvals and documentation before processing.
 </li>
 <li>
 Maintain cheque receipt logs, track clearances, and follow up on returned cheques or payment reversals.
 </li>
 <li>
 Support resolution of billing and payment-related customer queries in coordination with Sales and Customer Care teams.
 </li>
 <li>
 Produce monthly billing, collections, and Sales Contribution reports, reconciling data across trackers and systems.
 </li>
 <li>
 Support internal and external audit requests, providing full transaction trails for cord blood receivables.
 </li>
 <li>
 Communicate effectively with internal stakeholders to close documentation or payment gaps and prevent service delays.
 </li>
 <li>
 Handle sensitive customer and maternal/infant information with strict confidentiality and professionalism.
 </li>
 <li>
 Contribute to a culture of compliance, continuous improvement, and person-centred care aligned with M42 values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (Postgraduate qualification preferred).
 </li>
 <li>
 Minimum 5 years&rsquo; experience in B2C/B2B billing, collections, or customer account administration, preferably within a healthcare services environment.
 </li>
 <li>
 Proven experience managing high-volume individual customer cases, including instalments, upgrades, cancellations, and sensitive customer communication.
 </li>
 <li>
 Strong understanding of billing structures, discounts, approvals, and receivables controls.
 </li>
 <li>
 Advanced Excel skills (trackers, reconciliations, ageing, pivots) and experience working with CRM or case management systems; ERP exposure preferred.
 </li>
 <li>
 High attention to detail with a strong focus on documentation accuracy and audit readiness.
 </li>
 <li>
 Strong communication and customer-handling skills, with the ability to follow up on payments professionally and empathetically.
 </li>
 <li>
 Eligible to work in the UAE; prior experience in cord blood banking, maternity, or healthcare environments is an advantage.
 </li>
 </ul>
</div>

Accountant

LIFE LINE HUMAN RESOURCE

QA/QC Officer &ndash; Fujairah (UAE)Location: Fujairah Vacancy: 1 Position: QA/QC Officer Salary: AED 4,000 &ndash; 6,000 Benefits: Visa, Medical Insurance, Shared AccommodationJob Description:We are hiring a QA/QC Officer with strong technical background to ensure quality standards and compliance in our projects. The ideal candidate must have experience in Civil Engineering, along with HVAC and MEP systems.Key Responsibilities:<ul><li>Implement QA/QC policies, procedures, and standards.</li><li>Inspect materials, workmanship, and site activities.</li><li>Maintain quality documentation and reports.</li><li>Coordinate with project teams to ensure compliance with specifications.</li><li>Conduct site inspections and testing for HVAC &amp; MEP-related works.</li><li>Ensure adherence to safety and quality guidelines.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Civil Engineering (mandatory).</li><li>Minimum experience in HVAC &amp; MEP systems.</li><li>Strong knowledge of quality control procedures.</li><li>Good communication and reporting skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthWork Location: In person

QA/QC Officer

<div>
 
 Job Description
 
 
 
 
 Job title
 
 : GENERAL SERVICES OFFICER (UAE nationals only)
 
 
 
 Location
 
 : Abu Dhabi, UAE
 
 
 
 Job reference #
 
 : 32881
 
 
 
 Contract type
 
 : Fixed-term contract. Please note that this position is part of the Emiratisation Program, only UAE nationals can be considered.
 
 
 
 Language requirements
 
 : Fluency in written and spoken English; Arabic is an advantage.
 
 
 At
 
 Eni
 
 , we are looking for a
 
 General Services Officer
 
 to join
 
 Eni Abu Dhabi
 
 . You will be responsible for applying best practices in the management of offices and their facilities, maintenance, personnel accommodation, personnel transportation, resource conservation, general services and HR contracts and hotel bookings, ensuring all activities are carried out safely and efficiently in compliance with company policies. You will also support cost control and SAP administration activities related to general service contracts.
 
 
 
 About Eni Abu Dhabi B.V.
 
 
 
 Eni Abu Dhabi B.V. is a subsidiary of Eni, a global energy company active in the exploration, development, and production of hydrocarbons and natural gas, as well as refining and chemicals activities in the United Arab Emirates. With a robust partnership with ADNOC, Eni Abu Dhabi B.V. is committed to ensuring a stable and affordable gas supply for the country, contributing to its self-sufficiency and status as a gas exporter. Eni Abu Dhabi is also a multicultural organization that brings together professionals from 17 diverse nationalities, reflecting the Eni&rsquo;s commitment to fostering integration and inclusion as core principals of its corporate culture. Our employees thrive within a forward-thinking organization that emphasizes innovation, sustainability, and professional growth, underpinned by our commitment to achieving carbon neutrality by 2050. Through strategic agreements in exploration and production, refining and chemicals, our presence in the UAE continues to expand, driven by the scale and impact of the Ruwais and Ghasha projects, alongside our strong partnership with ADNOC. The Ruwais refinery, the fourth largest globally in terms of production capacity, enhances our high competitiveness in crude oil processing.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Contribute to the planning and budgeting of general services and transportation activities, in line with company programmes.
 </li>
 <li>
 Manage operating activities related to general services, including office layout management, office maintenance, supplies monitoring, and pantry/tearoom services.
 </li>
 <li>
 Coordinate the research, arrangement, and administration of housing for company personnel.
 </li>
 <li>
 Handle hotel bookings and negotiate competitive corporate rates.
 </li>
 <li>
 Oversee the maintenance of company infrastructures (office buildings, archives, housing) and their equipment, supervising external contractors and ensuring compliance with defined cost and quality standards.
 </li>
 <li>
 Assist in the organisation and supervision of corporate events and catering services.
 </li>
 <li>
 Report on, follow up, coordinate, and analyse the conditions and terms of all general services&ndash;related contracts - including lease contracts for accommodations, cars, and offices, as well as serviced office agreements - in accordance with Eni policies.
 </li>
 <li>
 Provide the Human Resources department with accurate and timely cost reports, verifying cost performance against plan.
 </li>
 <li>
 Manage SAP activities related to General Service Contracts (call‑offs, service entries, accruals).
 </li>
 <li>
 Deliver full and dedicated operational support to the General Services department across all activities.
 
 
 </li>
 </ul>
 
 Skills And Experience Required
 
 
 
 <ul>
 <li>
 Education in Management, Finance or Marketing.
 </li>
 <li>
 Significant experience in a related field.
 </li>
 <li>
 Fluency in written and spoken English; Arabic is an advantage.
 </li>
 <li>
 Familiarity with the local environment and culture.
 </li>
 <li>
 Experience working in a multicultural environment and interacting with diverse cultures.
 </li>
 <li>
 Flexibility and the ability to adapt to unexpected situations.
 </li>
 <li>
 Strong soft skills for managing external suppliers in an operational context.
 </li>
 <li>
 Good PC skills.
 </li>
 <li>
 Customer service orientation with strong interpersonal skills.
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 
 <ul>
 <li>
 Applications are only accepted through our online application system.
 </li>
 <li>
 Please upload your CV in English.
 
 
 </li>
 </ul>
 
 About Eni
 
 
 
 Eni is a global energy company operating in 61 Countries, with over 30,000 employees. Originally an oil &amp; gas company, it has evolved into an integrated energy company, playing a key role in ensuring energy security and leading the energy transition. Eni's goal is to achieve carbon neutrality by 2050 through the decarbonization of its processes and of the products it sells to its customers. In line with this goal, Eni invests in the research and development of technologies that can accelerate the transition to increasingly sustainable energy. Renewable energy sources, bio-refining, carbon capture and storage are only some examples of Eni's areas of activity and research. In addition, the company is exploring game-changing technologies such as fusion energy &ndash; a technology based on the physical processes that power stars and that could generate safe, virtually limitless energy with zero emissions.
 
 
 
 Working at Eni
 
 
 
 At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual , continuous training , and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process . Whatever your ambition, at Eni you can find the tools to make it happen.
 
 
 
 
 Energy for action takers
 
 
</div>

GENERAL SERVICES OFFICER

Explore 391+ Customer service officer in The Center For Quantum And Topological Systems Cqts Dr Hisham Sati Jobs In Abu Dhabi this March. Find roles across top companies and apply now to boost your career.