customer operations specialist - 45032 Jobs in Mumbai

customer operations specialist - 45032

sales advisor

assistant manager - voice inbound Jobs in Mumbai

assistant manager - voice inbound

customer care executive

customer relations manager Jobs in Mumbai

customer relations manager

customer service operator 45024

Turing

<div>
 
 
 Role Overview:
 
 
 
 We are seeking
 
 detail-oriented professionals
 
 with hands-on experience in
 
 customer service operations, e-commerce, or operations management
 
 . In this role, you&rsquo;ll help build workflows, datasets, and simulations that power the benchmarking of
 
 large language models (LLMs)
 
 .
 
 
 Your work will focus on
 
 recreating real-world support scenarios
 
 , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Recreate workflows for
 
 ticket handling, chat/email support, refunds/returns, and knowledge base management
 
 .
 </li>
 <li>
 Validate
 
 AI-generated outputs
 
 in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
 </li>
 <li>
 Simulate
 
 escalations, SLA tracking, and quality audits
 
 within support workflows.
 </li>
 <li>
 Provide
 
 structured annotations and datasets
 
 to improve LLM training and evaluation.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Proven experience in
 
 customer service operations
 
 (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
 </li>
 <li>
 Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).
 </li>
 <li>
 Strong
 
 attention to detail
 
 and ability to spot weaknesses in AI-generated workflows.
 </li>
 <li>
 Understanding of how
 
 operational data
 
 is used to train and evaluate LLMs.
 </li>
 <li>
 Excellent written English for creating
 
 training-quality datasets
 
 and validating AI outputs.
 </li>
 </ul>
 
 
 
 
 
 Perks of Freelancing with Turing:
 
 
 <ul>
 <li>
 
 Remote-first and flexible
 
 work environment.
 </li>
 <li>
 Opportunity to work on
 
 cutting-edge AI projects
 
 with leading LLM companies.
 </li>
 <li>
 Potential for
 
 contract extension
 
 based on performance and project needs.
 </li>
 </ul>
 
 
 
 
 
 Offer Details:
 
 
 <ul>
 <li>
 
 Commitment:
 
 Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).
 </li>
 <li>
 
 Engagement Type:
 
 Contractor / Freelancer (no medical or paid leave).
 </li>
 <li>
 
 Duration:
 
 1 month (possible extension).
 </li>
 </ul>
 
 
 
 
 
 About Turing:
 
 
 
 Based in San Francisco, California, Turing is the world&rsquo;s leading
 
 research accelerator
 
 for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into
 
 proprietary intelligence
 
 with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&amp;L
 
</div>

Customer Service Operator - 45024

YES BANK

<div>
 
 The position will be responsible for identifying process and system improvement opportunities within the customer service domain and execute improvement actions with a view to improving service metrics. This will be done though a well-defined and structured project management architecture. The incumbent will deliver optimum solutions related to customer service with a view to delivering superior customer experience.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 The position will be responsible for identifying process and system improvement opportunities within the customer service domain and execute improvement actions with a view to improving service metrics.
 
 
 
 Responsibilitie;
 
 
 <ul>
 <li>
 
 KPIs
 
 </li>
 <li>
 
 Planning &middot; Execution:
 
 </li>
 <li>
 Ensure alignment with business goals and regulatory requirements while delivering measurable outcomes.
 </li>
 <li>
 
 Collaboration:
 
 </li>
 <li>
 Partner with business units, operations, and technology teams to ensure seamless execution and change management.
 </li>
 <li>
 Complaint&rsquo;s reduction
 </li>
 <li>
 Cost Optimization targets
 </li>
 <li>
 Improvement in Operational efficiency metrics like TAT, FTR
 </li>
 <li>
 Digital Capability Enhancements
 </li>
 <li>
 Improved efficiency and productivity
 </li>
 <li>
 Process Excellence
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Policies, Processes &amp; Procedures
 
 </li>
 <li>
 
 Customer Journey Reengineering:
 
 </li>
 <li>
 Support the bank's vision for redesigning customer journeys across channels to enhance experience and improve efficiency.
 </li>
 <li>
 Use data-driven insights and proven models to identify pain points and opportunities for transformation.
 </li>
 <li>
 Prepare project documentation during project delivery and post implementation.
 </li>
 <li>
 Prepare training manuals and conduct trainings to the end user to ensure smooth transition / implementation of the new process.
 </li>
 <li>
 
 Technolgy &amp; Automation:
 
 </li>
 <li>
 Use relevant intelligent automation to streamline processes and personalize experiences.
 </li>
 <li>
 Collaborate with IT, data science, and product teams to implement scalable digital solutions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Good understanding of customer behavior &amp; digital trends.
 </li>
 <li>
 Good analytical, problem-solving, and strategic thinking skills.
 </li>
 <li>
 Excellent communication and stakeholder management.
 </li>
 <li>
 Exposure to design thinking, agile methodologies, and innovation frameworks (Desired)
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 
 Digital Literacy:
 
 </li>
 <li>
 Proficiency in using digital tools and platforms for project management, collaboration, and data analysis (e.g., MS Office 365, Jira, Tableau, etc.).
 </li>
 <li>
 
 Customer Experience Management:
 
 </li>
 <li>
 Strong grasp of CX principles, journey mapping, VOC (Voice of Customer) analysis, and service blueprinting.
 </li>
 <li>
 
 AI Use Cases in CX:
 
 </li>
 <li>
 Awareness of how AI can enhance customer experience through personalization, chatbots, predictive analytics, and process automation.
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Manage project delivery timelines
 </li>
 <li>
 Collaborate in a cross functional manner to arrive at optimum
 </li>
 </ul>
 
 
</div>

Project Manager

St. Regis Hotels & Resorts

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25163974
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 The St. Regis Mumbai, 462, Senapati Bapat Marg, Mumbai, Maharashtra, India, 400013VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Building Successful Relationships that Generate Sales Opportunities
 
 
 
 <ul>
 <li>
 Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
 </li>
 <li>
 Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc.
 </li>
 <li>
 Develops relationships within community to strengthen and expand customer base for sales opportunities.
 </li>
 <li>
 Assists with managing and developing relationships with key internal and external stakeholders.
 </li>
 <li>
 Provides accurate, complete and effective turnover to Event Management.
 
 
 </li>
 </ul>
 
 Managing Sales Activities
 
 
 
 <ul>
 <li>
 Participates in sales calls with members of sales team to acquire new business and/or close on business.
 </li>
 <li>
 Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 
 
 </li>
 </ul>
 
 Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
 
 
 
 <ul>
 <li>
 Identifies new business to achieve personal and location revenue goals.
 </li>
 <li>
 Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
 </li>
 <li>
 Assists in closing the best opportunities for the location based on market conditions and location needs.
 </li>
 <li>
 Gains understanding of the location&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Supports the company&rsquo;s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
 </li>
 <li>
 Services our customers in order to grow share of the account.
 </li>
 <li>
 Executes and supports the company&rsquo;s customer service standards.
 </li>
 <li>
 Provides excellent customer service consistent with the daily service basics of the company.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Assistant Manager Sales

Kotak Life

<div>
 
 
 Role:
 
 Caller
 
 
 
 Job Title:
 
 Assistant Manager - Voice Inbound
 
 
 
 Work Experience:
 
 1 - 4 years
 
 
 
 Education:
 
 Graduate
 
 
 
 Department:
 
 Customer Services
 
 
 
 Work location:
 
 Goregaon (East), Mumbai
 
 
 
 
 
 - Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
 
 <ul>
 <li>
 Identify customer needs and service accordingly
 </li>
 <li>
 Update internal database with information about technical issues and useful discussions with customers
 </li>
 <li>
 Co-ordination with other internal teams/departments to provide customer resolution to query or request
 </li>
 <li>
 Inform customers about new features and functionalities and Promote digital channels of service
 </li>
 <li>
 Timely Follow up with customers to ensure their queries and technical issues are resolved
 </li>
 <li>
 Maintain customer centricity at the core of all transactions
 </li>
 <li>
 Support a positive work place environment adhering to organizational policies
 </li>
 </ul>
 
 
 
</div>

Assistant Manager - Voice Inbound

Hermès

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Store Leadership &amp; Operations
 </li>
 <li>
 Support the Store Manager in overall store management including sales, customer service, operations, product, and team performance.
 </li>
 <li>
 Ensure daily operations are executed according to brand standards: stock management, security, grooming, CRM, after-sales service, and store maintenance.
 </li>
 <li>
 Lead by example on the sales floor to ensure smooth day-to-day operations and support team members as needed.
 </li>
 <li>
 Act as Store-In-Charge when the Store Manager is absent.
 </li>
 <li>
 Sales Performance &amp; Customer Service
 </li>
 <li>
 Drive individual and team sales performance to achieve or exceed targets.
 </li>
 <li>
 Coach and motivate the sales team to deliver an exceptional, personalized customer experience.
 </li>
 <li>
 Lead and implement initiatives to grow and retain a strong client base, including developing VIP clients and acquiring new customers.
 </li>
 <li>
 Support and encourage clienteling initiatives and CRM activities across the team.
 </li>
 <li>
 Stay informed of market trends and provide relevant insights and buying feedback to the Store Manager.
 </li>
 <li>
 Monitor product sell-through to optimize inventory performance and seasonal sell-out (as per FIFO)
 </li>
 <li>
 People Development &amp; Team Management
 </li>
 <li>
 Supervise, coach, and mentor sales staff through regular performance feedback, goal setting, and on-the-job development.
 </li>
 <li>
 Conduct regular floor observations, coaching sessions, and morning briefings.
 </li>
 <li>
 Foster a strong team spirit based on trust, mutual respect, discipline, and brand values.
 </li>
 <li>
 Ensure the team receives regular training in customer service, product knowledge, and selling techniques.
 </li>
 <li>
 Assist in organizing team activities and maintaining team morale, create a positive work environment.
 </li>
 <li>
 Handle basic disciplinary issues and escalate to the Store Manager or HR when necessary.
 
 
 </li>
 </ul>
 
 Requirements &amp; Competencies:
 
 
 
 <ul>
 <li>
 Minimum 3&ndash;5 years of relevant management experience in luxury retail, fashion, or similar customer-facing industry.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Passionate about fashion, craftsmanship, and luxury service.
 </li>
 <li>
 Strong leadership, interpersonal, and communication skills.
 </li>
 <li>
 High level of professionalism, integrity, and discretion.
 </li>
 <li>
 Proficient in Microsoft Office.
 </li>
 <li>
 Flexibility to work retail hours, including weekends and public holidays.
 </li>
 </ul>
</div>

Assistant Store Manager

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Key / Primary Responsibilities of the Role
 
 - List the primary deliverables
 
 
 <ul>
 <li>
 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
 </li>
 <li>
 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
 </li>
 <li>
 Proactive registration and activation of acquired customers to direct banking channels
 </li>
 <li>
 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
 </li>
 <li>
 Assist and support the Sales Manager in catchment mapping and scoping exercise
 </li>
 <li>
 Provide regular feedback to SM / RM on opportunities and customer needs
 </li>
 <li>
 Ensure adherence to selling norms and SOPs defined by the organization
 </li>
 <li>
 Ensure strict compliance with internal guidelines and external regulations
 </li>
 <li>
 Ensure quality sourcing in line with the Bank's policy
 
 
 </li>
 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
 <ul>
 <li>
 High degree of market awareness and understanding of customer's needs
 </li>
 <li>
 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 0-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account)

HDB Financial Services Ltd.

<div>
 
 Job Role
 
 
 
 The key functions will be Profitability Management.
 
 
 Maintaining optimizing profitability for the branch.
 
 
 Target setting management - Monitoring branch targets in numbers volumes.
 
 
 Portfolio quality management - through superior underwriting, working closely with collections.
 
 
 Cost management - managing all branch operating costs including cost of acquisition, operations etc.
 
 
 People management - Motivating team, handling HR administration function of the branch.
 
 
 Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre-closures service issues.
 
 
 
 Key Responsibilities
 
 
 
 Business Achieve contributed value targets set for the branch.
 
 
 Ensure sales volumes for multiple products, sourcing quality underwriting diligence to meet sales targets while controlling delinquencies and frauds.
 
 
 Provide superior customer experience
 
 
 Manage TAT&rsquo;s on credit processing.
 
 
 Minimize pre post disbursal discrepancies.
 
 
 Monitoring Performance.
 
 
 Monitoring Branch performance in terms of key drivers i.e. Contributed Value/ Volumes / Profitability / Expenses / Losses/ Employee Retention/ Employee Productivity/ Customer experience.
 
 
 Monitor individual performance of each employee, continuously work to maximize productivity.
 
 
 People Management.
 
 
 Motivate and develop branch team Drive branch team to excel.
 
 
 Manage and mentor the team and keep attrition of branch staff low.
 
 
 Conduct regular meeting with branch staff Provide open and honest feedback and ask for feedback.
</div>

Branch Manager

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