customer service operator - 45024 Jobs in Mumbai

customer service operator - 45024

deputy manager - customer service Jobs in Mumbai

deputy manager - customer service

customer service operator 45024

Turing

<div>
 
 
 Role Overview:
 
 
 
 We are seeking
 
 detail-oriented professionals
 
 with hands-on experience in
 
 customer service operations, e-commerce, or operations management
 
 . In this role, you&rsquo;ll help build workflows, datasets, and simulations that power the benchmarking of
 
 large language models (LLMs)
 
 .
 
 
 Your work will focus on
 
 recreating real-world support scenarios
 
 , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Recreate workflows for
 
 ticket handling, chat/email support, refunds/returns, and knowledge base management
 
 .
 </li>
 <li>
 Validate
 
 AI-generated outputs
 
 in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
 </li>
 <li>
 Simulate
 
 escalations, SLA tracking, and quality audits
 
 within support workflows.
 </li>
 <li>
 Provide
 
 structured annotations and datasets
 
 to improve LLM training and evaluation.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Proven experience in
 
 customer service operations
 
 (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
 </li>
 <li>
 Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).
 </li>
 <li>
 Strong
 
 attention to detail
 
 and ability to spot weaknesses in AI-generated workflows.
 </li>
 <li>
 Understanding of how
 
 operational data
 
 is used to train and evaluate LLMs.
 </li>
 <li>
 Excellent written English for creating
 
 training-quality datasets
 
 and validating AI outputs.
 </li>
 </ul>
 
 
 
 
 
 Perks of Freelancing with Turing:
 
 
 <ul>
 <li>
 
 Remote-first and flexible
 
 work environment.
 </li>
 <li>
 Opportunity to work on
 
 cutting-edge AI projects
 
 with leading LLM companies.
 </li>
 <li>
 Potential for
 
 contract extension
 
 based on performance and project needs.
 </li>
 </ul>
 
 
 
 
 
 Offer Details:
 
 
 <ul>
 <li>
 
 Commitment:
 
 Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).
 </li>
 <li>
 
 Engagement Type:
 
 Contractor / Freelancer (no medical or paid leave).
 </li>
 <li>
 
 Duration:
 
 1 month (possible extension).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 About Turing:
 
 
 
 Based in San Francisco, California, Turing is the world&rsquo;s leading
 
 research accelerator
 
 for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into
 
 proprietary intelligence
 
 with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&amp;L
 
 
 
 
 
 Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.
 
</div>

Customer Service Operator - 45024

<div>
 
 WNS is hiring for an
 
 International Airlines - customer service process.
 
 
 
 
 
 
 
 Time - 11AM-4PM
 
 
 
 
 Date - 20th -21st Nov
 
 
 
 
 Address - WNS, Centaurus Building , 6th floor , Hiranandani Estate , Thane west
 
 
 
 OR
 
 
 
 WNS , Gate 4 , Plant 11 Vikhroli West
 
 
 
 
 
 
 🔹
 
 Role:
 
 Customer Support Representative (Email Process)
 
 
 🔹
 
 Shift:
 
 Rotational shifts including night shifts
 
 
 🔹
 
 Week-offs:
 
 1 rotational week off
 
 
 🔹 Pick up &amp; Drop facilities provided
 
 
 
 
 
 Key Responsibilities:
 
 
 ✅ Draft professional emails to resolve customer queries and complaints.
 
 
 ✅ Deliver exceptional customer service while handling sensitive issues.
 
 
 ✅ Ensure prompt and accurate resolution of customer concerns in line with airlines service standards.
 
 
 
 
 
 Required Skills:
 
 
 ✔️ Excellent written and verbal communication skills.
 
 
 ✔️ Strong email drafting and comprehension abilities.
 
 
 ✔️ Customer-centric approach with problem-solving mindset.
 
 
 🎯 Graduate candidates with 6+ months of customer service/email support experience are welcome to apply!
 
 
 
 
 
 
 Registration is mandatory prior to attending the walk-in interview.
 
 
 
 
 
 
 
 If you're referring to LinkedIn job posting, please click the link - https://smrtr.io/vm6tg
 
 
 
 
 
 
 Thanks &amp; Regards,
 
</div>

Associate

General Mills India

<div>
 
 Position Title:
 
 
 
 HR Associate
 
 
 
 Function/Group:
 
 
 
 HR
 
 
 
 Country:
 
 
 
 India
 
 
 Location:
 
 
 Mumbai
 
 
 
 Job Band &amp; Pay Grade:
 
 
 
 Experienced Support
 
 
 PG - 35
 
 
 
 Job Type:
 
 
 
 Full time
 
 
 
 Role Reports To:
 
 
 
 Team Lead &ndash; HR Direct
 
 
 
 Geographical Scope:
 
 
 
 Global
 
 
 
 Percentage Of Travel Required:
 
 
 
 0%
 
 
 Shifts
 
 
 6:30 PM to 3:30 AM
 
 
 
 Job Overview
 
 
 
 The HR Direct Representative delivers accurate, high-quality, personalized customer service to employees, managers, and HR professionals. This role involves responding to inquiries and transaction requests via phone, chat, and employee portal (G&amp;Me), utilizing a case management system (ServiceNow) to resolve issues related to payroll, benefits, policies, and general HR matters. The role also contributes to process improvement and optimization.
 
 
 Main Responsibilities
 
 
 85%
 
 
 of Time
 
 
 
 
 Responding To Inquiries &amp; Processing Transactions:
 
 
 
 
 <ul>
 <li>
 Receives and responds to employee inquiries via phone, chat, and the employee portal (G&amp;Me), utilizing a case management system (ServiceNow) to document and provide resolution.
 </li>
 <li>
 Provides guidance to employees, managers, and HR on self-service features of G&amp;Me and the HCM system (Workday).
 </li>
 <li>
 Processes inbound requests regarding personnel administration, payroll, benefits, and Workday transactions accurately and efficiently.
 </li>
 <li>
 Works closely with functional departments (Benefits, Payroll, HR) to ensure process efficiency and information accuracy, adhering to local regulatory requirements.
 </li>
 <li>
 Coaches employees and managers through self-service transactions.
 </li>
 <li>
 Determines when escalation to functional specialists is appropriate.
 </li>
 <li>
 Ensures timely and professional responses to all inquiries, documenting all information in the Case Management System.
 </li>
 <li>
 Builds empathy with the customer, understanding their needs through active listening. Ensures decisions and recommendations provide the best customer experience while delivering business value.
 </li>
 <li>
 Pivots quickly to refine recommendations and processes based on customer feedback and data insights.
 </li>
 <li>
 Translates technical concepts into easily understandable language.
 
 
 </li>
 </ul>
 
 Research and Customer Follow-Up
 
 
 
 <ul>
 <li>
 Performs background research to resolve complex requests, communicating with GMI functional specialists and outside vendors as needed.
 </li>
 <li>
 Demonstrates an end-to-end mindset, balancing trade-offs to resolve inquiries effectively.
 </li>
 <li>
 Asks relevant questions, challenges assumptions, and identifies opportunities for standardization and improvement to enhance the employee experience.
 
 
 </li>
 </ul>
 
 Process, Policy, and System Improvements
 
 
 
 <ul>
 <li>
 Identifies, reports, and troubleshoots system or process issues affecting customer satisfaction.
 </li>
 <li>
 Suggests and implements improvements to processes, procedures, and technologies to enhance service and departmental effectiveness.
 </li>
 <li>
 Recommends enhancements to G&amp;Me or other employee communication tools to improve self-service capabilities.
 </li>
 <li>
 Applies a "right work, right way" approach, considering technological solutions for efficient service delivery.
 
 
 </li>
 </ul>
 
 Adhere to Service Level Agreements
 
 
 
 <ul>
 <li>
 Customer Service Score
 </li>
 <li>
 Call Quality Assurance Score
 </li>
 <li>
 Response time of 24 hours (SLA Breach)
 </li>
 <li>
 Minimum Ring on and No Answer (RONA)
 </li>
 <li>
 Turn Around Time of 3 Days
 </li>
 <li>
 Any other SLAs laid down from time to time
 
 
 </li>
 </ul>
 15%
 
 
 of Time
 
 
 
 Letter Generation
 
 
 
 <ul>
 <li>
 Creates templatized letters for regions (Attestations, Bonafides, Service Letters, etc.).
 </li>
 <li>
 Coordinates with stakeholders for letter completion.
 </li>
 <li>
 Saves drafts and maintains a letter tracker.
 
 
 </li>
 </ul>
 Education and Experience
 
 
 
 Minimum Degree Requirements:
 
 
 
 Bachelors
 
 
 
 Preferred Degree Requirements:
 
 
 
 Bachelors
 
 
 
 Preferred Major Area Of Study:
 
 
 
 Any Graduate degree
 
 
 
 Required Professional Certifications:
 
 
 
 Preferred Professional Certifications:
 
 
 
 Minimum Years Of Related Experience Required:
 
 
 
 1-2 years in managing query
 
 
 
 Preferred Years Of Related Experience:
 
 
 
 2-3 years in managing query
 
 
 
 Example:
 
 
 
 Specific Job Experience or Skills Needed
 
 
 <ul>
 <li>
 Demonstrated inventory management, customer service, and production forecasting skills
 </li>
 <li>
 Can prioritize and complete multiple tasks on tight deadlines
 
 
 </li>
 </ul>
 Exceptional Customer Service and Customer-first mindset
 
 
 Demonstrates patience, empathy, and understanding of employee perspectives.
 
 
 Excellent interpersonal skills with tact and diplomacy in verbal and written communication.
 
 
 Ability to type while interacting with customers to document interactions in real-time.
 
 
 Familiarity with Microsoft Office products, especially Excel.
 
 
 Ability to work both independently and as part of a team.
 
 
 Flexibility to handle changing work demands and manage priorities.
 
 
 Strong organizational and time management skills.
 
 
 Strong attention to detail with the ability to handle detailed, time-sensitive work.
 
 
 Excellent decision-making and problem-solving skills.
 
 
 High integrity, sound judgment, and discretion regarding confidential information.
 
 
 Highly self-motivated and proactive.
 
 
 Strong analytical, quantitative, and critical thinking skills.
 
 
 
 Technology Knowledge Preferred
 
 
 
 <ul>
 <li>
 Workday
 </li>
 <li>
 Service Now
 </li>
 <li>
 iCIMs
 </li>
 <li>
 Cornerstone
 
 
 </li>
 </ul>
 Competencies/Behaviors required for job
 
 
 
 Example:
 
 
 
 <ul>
 <li>
 Energizes and develops people
 </li>
 <li>
 Anticipates market trends that will impact competitive advantage
 </li>
 <li>
 Credible Influence &ndash; Is friendly &amp; approachable to different audiences. Utilizes effective listening skills
 </li>
 <li>
 Navigates the organization - Knows how the organization works &mdash; its structure, processes, systems, culture, and cross-boundary relationships. Designs, manages, implements, and adapts (as appropriate) key HR processes to improve organizational performance
 </li>
 </ul>
</div>

HR Direct Associate

A.P. Moller - Maersk

<div>
 We are looking for an enthusiastic individual with solid experience in Customer Service to join our Exports team.
 
 
 
 We Offer
 
 
 
 
 Key Responsibilities
 
 
 
 
 Who we are looking for
 
 
 
 In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team&rsquo;s and organisation&rsquo;s success. This is an opportunity for graduates with customer service experience to grow and develop in an enriching environment while bringing their best skills and talents to the forefront.
 
 
 <ul>
 <li>
 Build strong and lasting relationships with customers and provide second-to-none customer service.
 </li>
 <li>
 Take full responsibilities and end-to-end ownership of customer shipments and issues.
 </li>
 <li>
 Engage in constructive problem resolution and provide solutions.
 </li>
 <li>
 Act and communicate proactively and keep customers informed of any issues or changes in their shipment.
 </li>
 <li>
 Address root causes and seek continuous improvements &ndash; constantly look for ways to improve work processes.
 </li>
 <li>
 Work independently and assist the team in realizing goals and standards &ndash; share knowledge and best practices.
 </li>
 <li>
 Take responsibility for the execution of shipment lifecycle process including cross functional coordination.
 </li>
 <li>
 Adhere to standardized processes and tasks without compromising customer experience.
 </li>
 <li>
 Preferably a Post-Graduate with excellent communication skills.
 </li>
 <li>
 1-2 years&rsquo; relevant customer serving experience.
 </li>
 <li>
 Previous experience in shipping/ logistics is highly preferred.
 </li>
 <li>
 An excellent team player.
 </li>
 <li>
 Able to work under pressure.
 </li>
 <li>
 Well organised, efficient and effective.
 </li>
 <li>
 Strong interpersonal and communication skills.
 
 
 </li>
 </ul>
 The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service. Has the ability to handle complaints with a smile and is willing to build a long-term relationship with the customer. Is able to influence and persuade the customer and handle exception management. Has the ability to take ownership and work for early resolution and closure of customer issues. Works accurately with eye for detail and has empathy for the customer's situation.
 
 
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Customer Experience Consultant

Marriott International

<div>
 
 
 Additional Information
 
 
 
 
 Job Number
 
 25109798
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 JW Marriott Mumbai Sahar, IA Project Road, Mumbai, Maharashtra, India, 400099VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
 </li>
 </ul>
 
 OR
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required
 </li>
 </ul>
 
 
 CORE WORK ACTIVITIES
 
 
 
 
 Building Successful Relationships that Generate Sales Opportunities
 
 
 <ul>
 <li>
 Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
 </li>
 <li>
 Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc.
 </li>
 <li>
 Develops relationships within community to strengthen and expand customer base for sales opportunities.
 </li>
 <li>
 Assists with managing and developing relationships with key internal and external stakeholders.
 </li>
 <li>
 Provides accurate, complete and effective turnover to Event Management.
 </li>
 </ul>
 
 
 Managing Sales Activities
 
 
 <ul>
 <li>
 Participates in sales calls with members of sales team to acquire new business and/or close on business.
 </li>
 <li>
 Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 </li>
 </ul>
 
 
 Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
 
 
 <ul>
 <li>
 Identifies new business to achieve personal and location revenue goals.
 </li>
 <li>
 Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
 </li>
 <li>
 Assists in closing the best opportunities for the location based on market conditions and location needs.
 </li>
 <li>
 Gains understanding of the location&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
 </li>
 </ul>
 
 
 Providing Exceptional Customer Service
 
 
 <ul>
 <li>
 Supports the company&rsquo;s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
 </li>
 <li>
 Services our customers in order to grow share of the account.
 </li>
 <li>
 Executes and supports the company&rsquo;s customer service standards.
 </li>
 <li>
 Provides excellent customer service consistent with the daily service basics of the company.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 </ul>
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
</div>

Assistant Sales Manager ( Proactive )

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Key / Primary Responsibilities of the Role
 
 - List the primary deliverables
 
 
 <ul>
 <li>
 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
 </li>
 <li>
 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
 </li>
 <li>
 Proactive registration and activation of acquired customers to direct banking channels
 </li>
 <li>
 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
 </li>
 <li>
 Assist and support the Sales Manager in catchment mapping and scoping exercise
 </li>
 <li>
 Provide regular feedback to SM / RM on opportunities and customer needs
 </li>
 <li>
 Ensure adherence to selling norms and SOPs defined by the organization
 </li>
 <li>
 Ensure strict compliance with internal guidelines and external regulations
 </li>
 <li>
 Ensure quality sourcing in line with the Bank's policy
 
 
 </li>
 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
 <ul>
 <li>
 High degree of market awareness and understanding of customer's needs
 </li>
 <li>
 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 0-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account)

Explore 159+ Customer service operator 45024 in Mumbai this December. Find roles across top companies and apply now to boost your career.

159 customer service operator 45024 jobs IN Mumbai

Customer Service Operator - 45024

Associate

HR Direct Associate

Customer Experience Consultant

Assistant Sales Manager ( Proactive )

Associate Manager-Acquisition (Current Account)

Associate Manager-Acquisition (Current Account)