customer service operator

Hilton Hotels

<p>As the Careline Operator (Arabic /Russian Speaker) you will be responsible for performing the following tasks to the highest standards:</p>
<p>Actively seeking verbal feedback from customers and team members at every opportunity.</p>
<p>Agree on and implement actions to make improvements to customer service.</p>
<p>Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.</p>
<p>Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.</p>
<p>Follow-up with guests to ensure satisfaction with problem resolution (service recovery).</p>
<p>Positively deal with and learn from customers  complaints and comments with follow-up and feedback to the Guest Relations Supervisor.</p>
<p>Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.</p>
<p>Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.</p>
<p>Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.</p>
<p>Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.</p>
<p>Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.</p>
<p>Be proactive towards customers, assisting them with any reasonable requests.</p>
<p>Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.</p>
<p>Familiar with operating the telephone, FCS, OnQ PM and Micros system.</p>
<p>Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.</p>
<p>Describe, assign and delegate duties and authority for the operation of the department at all times.</p>
<p>Understand the situation in other departments and their implications for your own department.</p>
<p>Plan ahead and ensure adequate resources are available.</p>
<p>Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.</p>
<p>Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining s quality and effectiveness.</p>
<p>Ensure that the shift is reviewed, handovers and briefings are carried out.</p>
<p>Maintain in-depth technical knowledge and skills required for the job.</p>
<p>Maintain guest histories to assist with returning guests.</p>
<p>Attend and participate in regular operational and hotel meetings.</p>
<p>Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.</p>
<p>Understand the goals of the hotel and the department s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.</p>
<p>Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.</p>
<p>Be aware of potential highs and lows in the business.</p>
<p>Create an environment where everyone sells.</p>
<p>Following company control procedures, controlling costs without compromising standards.</p>
<p>Understand the quantity and quality of people needed to operate the department.</p>
<p>Regularly review individual and team performance against objectives and provide feedback.</p>
<p>Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.</p>
<p>Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.</p>
<p>Ensure that safe and healthy working practices are implemented at all times.</p>
<p>Maintain personal presentation to hotel and Hilton standards.</p>
<p>Ensure that all reporting and servicing deadlines are met on a timely basis.</p>
<p>Adhere to the hotel s security and emergency policies and procedures.</p>
<p>Carry out any other reasonable duties and responsibilities as assigned.</p>

Careline Operator (Arabic /Russian Speaker)

Confidential Company

<ul><li>Provide accurate and up-to-date information on products, services, and company policies, ensuring customers are well-informed and confident.</li><li>Investigate and resolve customer complaints, escalating complex issues to the appropriate departments while maintaining a positive customer experience.</li><li>Process customer orders, returns, and exchanges accurately and efficiently, adhering to company guidelines and procedures.</li><li>Maintain detailed and accurate records of customer interactions, transactions, and complaints</li><li>Proactively identify opportunities to improve customer satisfaction and loyalty through personalized interactions and tailored solutions.</li><li>Stay updated on product knowledge, industry trends, and company updates to provide informed and relevant customer service.</li><li>Contribute to the development and improvement of customer service processes and procedures, identifying areas for efficiency and enhancement.</li><li>Meet or exceed performance targets for call quality, resolution time, and customer satisfaction, contributing to overall team goals.</li><li>Collaborate with cross-functional teams, such as sales and technical support, to resolve customer issues and ensure seamless service delivery.</li></ul><br/>

Customer Service Officer (ARABIC SPEAKER)

Gargash Group

<p>Direct message the job poster from Gargash Group</p><p>The Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process.</p> Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul><p>Location: Dubai, United Arab Emirates</p>

Customer Service Officer

Axiom Telecom

<p></p><div><div><div><div><div><div><div><div><div><ul><div><div><div>Posted On</div><div>
18 Dec 2025</div></div></div><div><div><div>
End Date</div><div>
07 Jan 2026</div></div></div><div><div><div>
Required Experience</div><div>
5 - 13 Years
</div></div></div></ul></div></div></div></div></div></div><p></p><div><div><p>
</p></div></div></div><p><div><div><div><div><div>Basic Section</div></div></div><div><div><p>
No. Of Openings</p><p>
1</p></div><div><p>
Band</p><p>
Manager</p></div><div><p>
Grade</p><p>
GRADE-17</p></div><div><p>
Designation</p><p>
HEAD OF COMMERCIAL</p></div><div><p>
Campus/Non Campus</p><p>
Non Campus</p></div><div><p>
Employment Type</p><p>
Permanent</p></div><div><p>
Employee Category</p><p>
AXIOM STAFF</p></div></div></div><div><div><div><div>
Organisational</div></div></div><div><div><p>
Group Company (Code)</p><p>
Axiom Telecom LLC</p></div><div><p>
Legal Entity (Code)</p><p>
103-CORPORATE</p></div><div><p>
Channel (Code)</p><p>
900-CORPORATE</p></div><div><p>
Department</p><p>
LOGISTICS</p></div><div><p>
Sub Department</p><p>
LOGISTICS</p></div><div><p>
Financial Location (Code)</p><p>
141125-CORPORATE OTHERS 18</p></div><div><p>
Brand (Code)</p><p>
99999999-NON SPECIFIC</p></div><div><p>
Country</p><p>
UAE</p></div><div><p>
Zone</p><p>
DUBAI</p></div><div><p>
Region</p><p>
DUBAI</p></div><div><p>
City</p><p>
DUBAI</p></div><div><p>
Office Location/Place Of Work</p><p>
DUBAI</p></div></div></div></div></p><div><div><div><div>
Skills</div></div><div><div><p>
Skill</p></div><div><p>
Minimum Qualification</p><div><p>
B SC</p></div></div><div><p>
Working Language</p><div><p>
ENGLISH</p></div></div></div></div></div><div><div><div><div>
Job Description</div></div><div><p>
Job Title: Head of Commercial</p><p>
Location: Dubai, UAE</p><p>
Reports To: CEO</p><p>
Role Overview</p><p>
The Head of Commercial will be responsible for driving sales growth and business expansion across Axiom&rsquo;s courier and 3PL supply chain services, while ensuring sustainable performance of the operator franchise business. This role requires a strong commercial leader with proven expertise in business development, sales strategy, and client relationship management. The ideal candidate will combine strategic vision with hands-on execution to accelerate revenue growth and position Axiom as a trusted logistics and 3PL partner in the region.</p><p>
Key Responsibilities</p><ul><li><p>
Sales Growth &amp; Business Development</p><ul><li><p><br>
Develop and execute sales strategies to acquire new clients in courier, last-mile delivery, and supply chain (3PL) services.</p></li><li><p>
Identify, pursue, and secure new business opportunities through tenders, partnerships, and strategic alliances.</p></li><li><p>
Build and maintain a strong pipeline of opportunities to achieve revenue targets.</p></li></ul></li><li><p><br>
Client Management &amp; Retention</p><ul><li><p><br>
Strengthen relationships with existing clients, ensuring long-term partnerships and upselling opportunities.</p></li><li><p>
Serve as the primary escalation point for strategic customer accounts.</p></li></ul></li><li><p><br>
Market Expansion &amp; Positioning</p><ul><li><p><br>
Drive Axiom&rsquo;s market entry into new segments, channels, and industries in the logistics domain.</p></li><li><p>
Monitor competitor activities and market trends to adjust commercial strategy.</p></li></ul></li><li><p><br>
Operator Franchise Oversight</p><ul><li><p><br>
Ensure the continued profitability and growth of the operator franchise business.</p></li><li><p>
Explore cross-selling opportunities between operator operations and Axiom&rsquo;s logistics services.</p></li></ul></li><li><p><br>
Commercial Leadership</p><ul><li><p><br>
Own the P&amp;L responsibility for commercial activities across both courier/3PL and operator franchise business lines.</p></li><li><p>
Build, Lead and mentor the commercial team, instilling a results-driven sales culture.</p></li><li><p>
Collaborate with operations, finance, and technology teams to align commercial priorities with service delivery.</p></li><li><p>
Establish KPIs and reporting mechanisms to track performance against growth targets.</p></li></ul></li></ul><p><br>
Qualifications &amp; Experience</p><ul><li><p>
10+ years&rsquo; experience in sales, business development, and commercial leadership, preferably in logistics, courier, 3PL, or telecom.</p></li><li><p>
Strong track record of achieving and exceeding revenue targets.</p></li><li><p>
Proven ability to negotiate and close high-value contracts.</p></li><li><p>
Strategic thinker with hands-on execution skills.</p></li><li><p>
Excellent communication, networking, and presentation abilities.</p></li><li><p>
Bachelor&rsquo;s degree in Business, Sales, or related field (MBA preferred).</p></li></ul><p>
Core Competencies</p><ul><li><p>
Strategic business development &amp; market expansion.</p></li><li><p>
Contract negotiation &amp; commercial structuring.</p></li><li><p>
Customer relationship management.</p></li><li><p>
P&amp;L and financial planning.</p></li><li><p>
Leadership and team development.</p></li><li><p>
Cross-functional collaboration.</p></li></ul></div></div></div></div></div><p></p>

HEAD OF COMMERCIAL

Majid Al Futtaim

<div>
 <p>
  <u>
   BUSINESS INTRODUCTION
  </u>
 </p>
 <p>
  Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every
  <u>
   day.
  </u>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   JOB TITLE
  </u>
 </p>
 <p>
  Sales Associate | MAF Lifestyle| Operations
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   ROLE SUMMARY
  </u>
 </p>
 <p>
  The role will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   ROLE PROFILE
  </u>
 </p>
 <ul>
  <li>
   Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfillment of an Exceptional Experience for The Customer.
  </li>
  <li>
   Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
  </li>
  <li>
   Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
  </li>
  <li>
   Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
  </li>
  <li>
   Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
  </li>
  <li>
   Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
  </li>
  <li>
   Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
  </li>
  <li>
   Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   REQUIREMENTS
  </u>
 </p>
 <ul>
  <li>
   High School Certificate
  </li>
  <li>
   1-2 Years Industry Experience
  </li>
  <li>
   Good Communication Skills
  </li>
  <li>
   Excellent Customer Service
  </li>
 </ul>
 <p>
 </p>
</div>


Sales Associate

Al Bustan Prints

<p>Job Title: Pasting Machine Operator (Folder Gluer)</p><p>Location: Al Qusais, Dubai, UAE</p><p>Company: Al Bustan Prints</p><p>Job Type: Full-time, Permanent</p><p>About the Company:</p><p>Al Bustan Prints is a leading printing and packaging company based in Al Qusais, Dubai, specializing in high-quality printing, luxury packaging, branding solutions, and promotional materials. We serve a wide range of clients, offering custom packaging, paper products, corporate gifts, and branding services. Our mission is to deliver innovative, efficient, and high-quality production while maintaining a strong focus on customer satisfaction.</p><p>Job Summary:</p><p>We are hiring an experienced Pasting Machine Operator to run our ZH-1100XC Folder Gluer (Crash Lock Bottom) machine. The operator will be responsible for machine setup, operation, maintenance, and ensuring smooth, high-quality pasting and folding work for luxury packaging products.</p><p>Main Duties:</p><p>Operate and monitor folder gluer/pasting machines (ZH-1100XC or similar).</p><p>Set machine for different job types: straight-line, crash lock bottom, 4 corner work.</p><p>Adjust feeding, gluing, and folding systems to maintain high-quality output.</p><p>Inspect finished products to meet required standards.</p><p>Perform daily cleaning and minor maintenance of the machine.</p><p>Troubleshoot mechanical and alignment issues during production.</p><p>Follow safety rules and maintain a clean work area.</p><p>Requirements:</p><p>2&ndash;5 years&rsquo; experience operating folder gluer or pasting machines in a printing or packaging setup.</p><p>Knowledge of machine setup, adjustment, and glue application (cold glue system).</p><p>Ability to handle different paperboard types</p><p>Must be detail-oriented, responsible, and able to meet production targets.</p><p>Team player with good communication and time management skills.</p><p>Preferred:</p><p>Experience using ZH-1100XC or similar models</p><p>Experience with premium paperboard packaging.</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED1,700.00 - AED2,200.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Experience:</p><ul><li>PASTING MACHINE OPERATOR (FOLDER GLUER): 1 year (Required)</li><li>PRINTING &amp; PACKAGING FIELD: 2 years (Preferred)</li></ul>

Machine Operator

<p>Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas.</p><p>The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience.</p> Role Profile <ul><li>Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.</li><li>Drive the Store team to deliver the highest levels of customer service at all times.</li><li>Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.</li><li>Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.</li><li>Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.</li><li>Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.</li><li>Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.</li><li>Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.</li></ul> Requirements <ul><li>Diploma - High school certificate</li><li>Qualification in Retail related field is an added advantage</li><li>Minimum 4-5 years' industry experience</li></ul> What We Offer <ul><li>At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime.</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model</li></ul>

Assistant Store Manager

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