customer service representative Jobs in Dubai United Arab Emirates

customer service representative

telesales representative Jobs in Dubai United Arab Emirates

telesales representative

customer service executive Jobs in Dubai United Arab Emirates

customer service executive

guest service agent Jobs in Dubai United Arab Emirates

guest service agent

telephone operator Jobs in Dubai United Arab Emirates

telephone operator

customer service operator

Hilton Hotels

<p>As the Careline Operator (Arabic /Russian Speaker) you will be responsible for performing the following tasks to the highest standards:</p>
<p>Actively seeking verbal feedback from customers and team members at every opportunity.</p>
<p>Agree on and implement actions to make improvements to customer service.</p>
<p>Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.</p>
<p>Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.</p>
<p>Follow-up with guests to ensure satisfaction with problem resolution (service recovery).</p>
<p>Positively deal with and learn from customers  complaints and comments with follow-up and feedback to the Guest Relations Supervisor.</p>
<p>Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.</p>
<p>Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.</p>
<p>Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.</p>
<p>Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.</p>
<p>Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.</p>
<p>Be proactive towards customers, assisting them with any reasonable requests.</p>
<p>Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.</p>
<p>Familiar with operating the telephone, FCS, OnQ PM and Micros system.</p>
<p>Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.</p>
<p>Describe, assign and delegate duties and authority for the operation of the department at all times.</p>
<p>Understand the situation in other departments and their implications for your own department.</p>
<p>Plan ahead and ensure adequate resources are available.</p>
<p>Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.</p>
<p>Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining s quality and effectiveness.</p>
<p>Ensure that the shift is reviewed, handovers and briefings are carried out.</p>
<p>Maintain in-depth technical knowledge and skills required for the job.</p>
<p>Maintain guest histories to assist with returning guests.</p>
<p>Attend and participate in regular operational and hotel meetings.</p>
<p>Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.</p>
<p>Understand the goals of the hotel and the department s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.</p>
<p>Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.</p>
<p>Be aware of potential highs and lows in the business.</p>
<p>Create an environment where everyone sells.</p>
<p>Following company control procedures, controlling costs without compromising standards.</p>
<p>Understand the quantity and quality of people needed to operate the department.</p>
<p>Regularly review individual and team performance against objectives and provide feedback.</p>
<p>Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.</p>
<p>Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.</p>
<p>Ensure that safe and healthy working practices are implemented at all times.</p>
<p>Maintain personal presentation to hotel and Hilton standards.</p>
<p>Ensure that all reporting and servicing deadlines are met on a timely basis.</p>
<p>Adhere to the hotel s security and emergency policies and procedures.</p>
<p>Carry out any other reasonable duties and responsibilities as assigned.</p>

Careline Operator (Arabic /Russian Speaker)

Confidential Company

<ul><li>Provide accurate and up-to-date information on products, services, and company policies, ensuring customers are well-informed and confident.</li><li>Investigate and resolve customer complaints, escalating complex issues to the appropriate departments while maintaining a positive customer experience.</li><li>Process customer orders, returns, and exchanges accurately and efficiently, adhering to company guidelines and procedures.</li><li>Maintain detailed and accurate records of customer interactions, transactions, and complaints</li><li>Proactively identify opportunities to improve customer satisfaction and loyalty through personalized interactions and tailored solutions.</li><li>Stay updated on product knowledge, industry trends, and company updates to provide informed and relevant customer service.</li><li>Contribute to the development and improvement of customer service processes and procedures, identifying areas for efficiency and enhancement.</li><li>Meet or exceed performance targets for call quality, resolution time, and customer satisfaction, contributing to overall team goals.</li><li>Collaborate with cross-functional teams, such as sales and technical support, to resolve customer issues and ensure seamless service delivery.</li></ul><br/>

Customer Service Officer (ARABIC SPEAKER)

Gargash Group

<p>Direct message the job poster from Gargash Group</p><p>The Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process.</p> Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul><p>Location: Dubai, United Arab Emirates</p>

Customer Service Officer

Zurich Insurance

<div><div><div><div><div>Job Summary</div></div><p></p><div><br>
<p>
Zurich Middle East is part of Zurich Insurance Group, one of the world&rsquo;s largest and most experienced insurers. Our mission is to help our local communities understand and protect themselves from risk both locally and globally.</p><br>
<p></p>
<p>
The Costumer Service Officer will process customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.</p></div></div><p></p><div><div><div><br>
Job Accountabilities</div></div><p></p><div><br>
<p>
As Customer Service Officer, the key responsibilities will be:</p>
<ul>
<li>Set and achieve targets to maintain productivity, efficiency and quality standards.
</li><li>Meet the requirements of their customers</li>
<li>Build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
</li><li>Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas.
</li><li>Take personal responsibility for resolving basic queries from customers and agents.</li>
<li>Help identifying and taking forward continuous improvement opportunities.</li></ul></div></div><p></p><div><div><div><br>
Job Qualifications</div>
</div><div><div>
To be successful in this role, you will need:</div><br>
<div></div>
<ul>
<li>To be a UAE National with Family Book.</li>
<li>Bachelor&rsquo;s degree preferred (or equivalent), and 2 or more years of experience in related field.</li>
<li>Understanding of the Insurance Industry and employees&rsquo; benefits.</li>
<li>Previous experience working within an international and diverse cultural organization would be beneficial.</li>
<li>Excellent communication skills both written and verbal in English and Arabic.</li>
<li>Expertise in systems such as AS400 and Content Navigator.</li>
<li>Analytical and problem-solving mindset.</li>
<li>Accuracy and Attention to details.</li>
<li>Proven ability to build and maintain strong working relationships with customers and external and internal stakeholders.</li>
<li>Effective personal organization and planning skills.</li>
</ul></div></div></div><div><b>
You are the heart &amp; soul of Zurich!</b></div><br>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div>
<div>
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.</div>
<div>
Let&rsquo;s continue to grow together!</div><br>
<div></div>
<ul>
<li>Location(s): AE - Dubai</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Bashair Alnaqbi</li>
<li>Closing Date: 10 November, 2025</li></ul></div>

Customer Service Officer (UAE Nationals Only)

VFS Global UAE

<p><b>Customer Service Officer - Operations </b></p><p><b>About the job: </b><br/>We are seeking highly motivated Customer Service and Operations Officers to join our team. To facilitate the VISA Concierge (Application / Appointment) &amp; handle front office &amp; back-office operations conducted at the respective Retail Centers.</p><p><b>Key Responsibilities:</b></p><ul><li>Engage with customers to understand their visa requirements and provide tailored solutions.</li><li>Handle customer/applicant queries and provide detailed information on visa procedures personally or via email, telephone.</li><li>Handle cash and bank related transactions if assigned and ensure 100% accuracy</li><li>Record &amp; maintain all application data. Ensure accurate &amp; timely data entry into the system with zero errors.</li><li>Maintain compliance to the standard operating procedures, manuals etc. without deviation in process</li><li>Inform the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.</li><li>Encourage applicants to provide feedback on services provided and their overall experience at the application centre.</li><li>Ensure that the entire process is completed within the mandated Turn Around Time.</li><li>Assist Deputy Manager/Operations Manager in execution of WB Project</li><li>Ensure judicious use of natural resources</li></ul><p><b>Qualifications:</b><br/>Education: Minimum High school diploma or equivalent. A bachelor's degree is a plus.</p><p>Experience: 1-2 years of Sales or Customer Services experince , preferably in Travel and Tourism or Service industry</p><p><b>Knowledge and Key Skills: </b></p><p>Good communication skills in English language preferably with good interpersonal skills is desirable.<br/>Customer service-oriented with a strong dedication to customer satisfaction.<br/>Proficiency in using computer applications and office equipment.<br/>Ability to handle a high volume of customers while maintaining composure and professionalism.<br/>Detail-oriented and organized with good time management skills.</p><p>Please forward your resume to <b>rafshanam@vfsglobal.com</b> if you meet with the above requirement. Please note that only candidates shortlisted for the position will be contacted.</p><p>Job Type: Contract<br/>Contract length: 6 months</p><p>Pay: Up to AED3,300.00 per month</p><p>Experience:</p><ul><li>Customer Services Operations: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Customer Service Officer - Operations

Mashreq

<p><b>Job Description</b></p><p>- Managing service needs of walk-in SME customers. To ensure that SE Account Manager’s involvement in operational issues is brought to minimum level- Execution of maintenance activities including KYC handling and Compliance related activities and exception handling- To ensure ‘superior customer service’ delivery and being the single point of contact for SE AM’s handling all escalated and complex customer complaints effectively in a timely manner- Maximize cross-sell opportunities by referring the leads to the SE Account Manager</p>

NOVOTEL

<p>A Telephone Operator is responsible for handling incoming and outgoing calls, providing information, taking reservations, and assisting guests with their inquiries and requests. A telephone operator in a hotel plays a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay.</p>
<ul>
 <li>Answer incoming calls promptly and professionally.</li>
 <li>Transfer calls to the appropriate department or individual.</li>
 <li>Take and relay messages accurately.</li>
 <li>Provide information to guests regarding hotel services, facilities, and local attractions.</li>
 <li>Process room service orders, wake-up calls, and other guest requests.</li>
 <li>Assist with making reservations and bookings.</li>
 <li>Maintain a log of incoming and outgoing calls.</li>
</ul>

Telephone Operator

Explore 7171+ Customer service operator in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

7171 customer service operator jobs IN Dubai United Arab Emirates

Careline Operator (Arabic /Russian Speaker)

Customer Service Officer (ARABIC SPEAKER)

Customer Service Officer

Customer Service Officer (UAE Nationals Only)

Customer Service Officer - Operations

Customer Service Officer

Telephone Operator