sales specialist

field service engineer

müşteri temsilcisi

sales representative

customer service associate Jobs in Istanbul

customer service associate

customer service professional

Concentrix

<div>
 Job Title:
 
 
 Customer Service - Arabic
 
 
 
 Job Description
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 High school diploma with three to six months of relevant experience preferred
 </li>
 <li>
 Courteous with strong customer service orientation
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 
 
 
 Supplemental Geographical Information
 
 
 
 RECRUITER ENTER THE APPLICABLE LANGUAGE:
 
 
 GERMANY - This job description does not apply to employees in Germany.
 
 
 UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
 
 
 PHILIPPINES
 
 
 <ul>
 <li>
 Minimum of two years of college education. No prior call center experience is required
 </li>
 <li>
 Ability to think clearly and can explain simple issues effectively, both written and verbally
 
 
 </li>
 </ul>
 INDIA
 
 
 <ul>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy
 </li>
 <li>
 Clarify customer requirements; probe for and confirm understanding of requirements or problem
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Ability to learn including strong problem solving skills
 </li>
 <li>
 Demonstrate strong probing and problem solving skills
 </li>
 <li>
 Should be able to handle complex queries
 </li>
 <li>
 Should be able to resolve customer queries independently
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1556231
 
</div>

Customer Service - Arabic

<div>
 Job Title:
 
 
 Customer Service - English
 
 
 
 Job Description
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 High school diploma with three to six months of relevant experience preferred
 </li>
 <li>
 Courteous with strong customer service orientation
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 
 
 
 Supplemental Geographical Information
 
 
 
 RECRUITER ENTER THE APPLICABLE LANGUAGE:
 
 
 GERMANY - This job description does not apply to employees in Germany.
 
 
 UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
 
 
 PHILIPPINES
 
 
 <ul>
 <li>
 Minimum of two years of college education. No prior call center experience is required
 </li>
 <li>
 Ability to think clearly and can explain simple issues effectively, both written and verbally
 
 
 </li>
 </ul>
 INDIA
 
 
 <ul>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy
 </li>
 <li>
 Clarify customer requirements; probe for and confirm understanding of requirements or problem
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Ability to learn including strong problem solving skills
 </li>
 <li>
 Demonstrate strong probing and problem solving skills
 </li>
 <li>
 Should be able to handle complex queries
 </li>
 <li>
 Should be able to resolve customer queries independently
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1556189
 
</div>

Customer Service - English

Siemens

<div>
 Finansman &scedil;irketimizin sat&inodot;&scedil; departman&inodot;nda g&ouml;rev alacak, t&uuml;m sat&inodot;&scedil; s&uuml;re&ccedil;lerde etkin rol alacak "
 
 M&uuml;&scedil;teri Hizmetleri Yetkilisi
 
 " ar&inodot;yoruz.
 
 
 <ul>
 <li>
 M&uuml;&scedil;teri Tan&inodot;mlama S&uuml;reci ve Mevzuata Uyum
 </li>
 <li>
 M&uuml;&scedil;teri tan&inodot;ma (KYC &ndash; Know Your Customer) s&uuml;re&ccedil;lerinin eksiksiz &scedil;ekilde uygulanmas&inodot; ve kay&inodot;t alt&inodot;na al&inodot;nmas&inodot;
 </li>
 <li>
 Kimlik tespiti, risk de&gbreve;erlendirmesi ve gerekli dok&uuml;mantasyonun temini
 </li>
 <li>
 Elektronik ortamda ve/veya fiziki olarak al&inodot;nan belgelerin g&uuml;venli &scedil;ekilde ar&scedil;ivlenmesi ve denetim izlerinin olu&scedil;turulmas&inodot;
 </li>
 <li>
 M&uuml;&scedil;teri bilgilerinin ilgili sistemlere do&gbreve;ru ve eksiksiz &scedil;ekilde tan&inodot;mlanmas&inodot;
 </li>
 <li>
 M&uuml;&scedil;teri &Idot;leti&scedil;imi ve Destek
 </li>
 <li>
 Mevcut m&uuml;&scedil;terilerle s&uuml;rekli ileti&scedil;imde olarak ihtiya&ccedil; ve taleplerine y&ouml;nelik birincil temas noktas&inodot; olmak
 </li>
 <li>
 M&uuml;&scedil;teri &scedil;ik&acirc;yet ve geri bildirimlerini analiz ederek ilgili birimlerle koordinasyon sa&gbreve;lamak
 </li>
 <li>
 M&uuml;&scedil;teri memnuniyetine y&ouml;nelik aksiyon planlar&inodot;n&inodot; olu&scedil;turmak ve s&uuml;re&ccedil; iyile&scedil;tirmelerine katk&inodot;da bulunmak
 </li>
 <li>
 Operasyonel Takip ve S&uuml;re&ccedil; Y&ouml;netimi
 </li>
 <li>
 G&uuml;nl&uuml;k operasyonel ak&inodot;&scedil;&inodot;n (hesap hareketleri, limit tan&inodot;mlar&inodot;, teminat s&uuml;re&ccedil;leri vb.) izlenmesi ve raporlanmas&inodot;
 </li>
 <li>
 S&uuml;re&ccedil;lerde tespit edilen aksakl&inodot;klar&inodot;n ilgili birimlere iletilmesi ve &ccedil;&ouml;z&uuml;m s&uuml;re&ccedil;lerine destek sa&gbreve;lamak
 </li>
 <li>
 Sat&inodot;&scedil; raporlama
 </li>
 <li>
 CRM ve raporlama sistemlerini etkin bi&ccedil;imde kullanmak
 </li>
 <li>
 Haftal&inodot;k ve ayl&inodot;k sat&inodot;&scedil; raporlar&inodot;n&inodot;n haz&inodot;rlanmas&inodot;na destek vermek
 
 
 </li>
 </ul>
 
 Aranan Nitelikler:
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin ilgili b&ouml;l&uuml;mlerinden (Bankac&inodot;l&inodot;k, Finans, &Idot;ktisat, &Idot;&scedil;letme vb.) mezun
 </li>
 <li>
 Finansal kurulu&scedil;larda m&uuml;&scedil;teri ili&scedil;kileri veya operasyon en az 2-3 y&inodot;l deneyim
 </li>
 <li>
 BDDK, MASAK ve ilgili di&gbreve;er finansal d&uuml;zenleyici kurumlar&inodot;n mevzuat&inodot;na h&acirc;kim
 </li>
 <li>
 KYC, m&uuml;&scedil;teri tan&inodot;mlama, s&ouml;zle&scedil;me y&ouml;netimi ve m&uuml;&scedil;teri destek s&uuml;re&ccedil;lerinde uygulama tecr&uuml;besine sahip
 </li>
 <li>
 MS Office programlar&inodot;n&inodot; etkin &scedil;ekilde kullanabilen; tercihen ERP/CRM sistemleri konusunda bilgi sahibi
 </li>
 <li>
 G&uuml;&ccedil;l&uuml; ileti&scedil;im becerileri, problem &ccedil;&ouml;zme yetkinli&gbreve;i ve s&uuml;re&ccedil; takibi konusunda disiplinli bir yakla&scedil;&inodot;m
 </li>
 <li>
 Tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n, y&uuml;ksek sorumluluk bilinci ve m&uuml;&scedil;teri odakl&inodot; bak&inodot;&scedil; a&ccedil;&inodot;s&inodot;na sahip
 
 
 </li>
 </ul>
 What We Offer?
 
 
 <ul>
 <li>
 Speak up Culture
 </li>
 <li>
 Respectful Workplace
 </li>
 <li>
 Being part of a global work environment
 </li>
 <li>
 Attractive remuneration package
 </li>
 <li>
 Excellent recognition tools providing spot awards
 </li>
 <li>
 Learning &amp; Development opportunities for both personal and professional growth
 </li>
 <li>
 Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
 </li>
 <li>
 Creche allowance for mothers
 </li>
 <li>
 Share matching programs to become a shareholder of Siemens AG
 </li>
 <li>
 Remote working and remote living flexibility only for relevant positions
 </li>
 <li>
 Find more benefits here
 
 
 </li>
 </ul>
 Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
 
 
 &ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds&rdquo;
 
 
 As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
 
 
 Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
 
 
 We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.
 
 
 Please find more information from our web site:
 
 
 https://new.siemens.com/tr/tr.html
 
 
 Contact
 
 
 If you need more information please don't hesitate to contact us.
 
 
 +90 216 459 20 00
 
 
 https://new.siemens.com/tr/tr/genel/iletisim.html
 
 
 insanorganizasyon.tr@siemens.com
 
 
 www.instagram.com/siemensturkiye
 
 
 https://m.youtube.com/user/Siemens
 
 
</div>

Müşteri Hizmetleri Yetklisi

DenizBank

<div>
 
 
 Genel Nitelikler
 
 
 
 
 
 <ul>
 <li>
 &Uuml;niversite ya da en az &ouml;n lisans mezunuyum
 </li>
 <li>
 Tercihen m&uuml;&scedil;teri hizmetleri ya da &scedil;ikayet y&ouml;netiminde en az 1 y&inodot;l deneyimim var,
 </li>
 <li>
 Sistemli ve d&uuml;zenli &ccedil;al&inodot;&scedil;abiliyorum, i&scedil; takibini iyi yap&inodot;yorum,
 </li>
 <li>
 Ara&scedil;t&inodot;rmac&inodot; ve analitik d&uuml;&scedil;&uuml;nce yap&inodot;s&inodot;na sahibim,
 </li>
 <li>
 Y&uuml;ksek ileti&scedil;im becerim var ve empati yapabiliyorum,
 </li>
 <li>
 Yaz&inodot;l&inodot; ve s&ouml;zl&uuml; ileti&scedil;imi etkin kullanabiliyorum,
 </li>
 <li>
 Ms Office uygulamalar&inodot;na hakimim,
 </li>
 <li>
 Tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na uyumluyum,
 </li>
 <li>
 Esnek &ccedil;al&inodot;&scedil;ma temposuna uyum sa&gbreve;layabilirim,
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 &Idot;&scedil; Tan&inodot;m&inodot;
 
 
 
 
 
 
 <ul>
 <li>
 M&uuml;&scedil;terilerimizin, &uuml;r&uuml;n ve hizmetlerimiz ile ilgili &ccedil;e&scedil;itli kanallardan iletti&gbreve;i &scedil;ikayetleri, memnuniyet odakl&inodot; bir yakla&scedil;&inodot;mla, ilgili s&uuml;re&ccedil;ler &ccedil;er&ccedil;evesinde de&gbreve;erlendirip gerekli aksiyonlar&inodot; almak ve m&uuml;&scedil;teri bilgilendirmesini sa&gbreve;lamak.
 </li>
 <li>
 Gelen m&uuml;&scedil;teri &scedil;ikayetlerinden yola &ccedil;&inodot;karak s&uuml;re&ccedil; iyile&scedil;tirmeleri &uuml;zerine fikirler geli&scedil;tirerek &ouml;nerilerde bulunmak.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Ba&scedil;vurunuz nedeni ile payla&scedil;m&inodot;&scedil; oldu&gbreve;unuz veriler 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) kapsam&inodot;nda korunmakta ve i&scedil;lenmektedir. Ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in https://kariyer.denizbank.com/kvkk-information adresini ziyaret edebilirsiniz
 
 
</div>

Müşteri Memnuniyeti Uzman Yardımcısı/Uzmanı-6 Ay Belirli Süreli Sözleşmeli

MUDO

<div>
 
 GENEL N&Idot;TEL&Idot;KLER VE &Idot;&Scedil; TANIMI
 
 
 
 
 
 1964 y&inodot;l&inodot;nda Beyo&gbreve;lu Fita&scedil; Pasaj&inodot;&rsquo;nda 12 metrekarelik bir d&uuml;kkanda ba&scedil;layan maceram&inodot;za, T&uuml;rkiye&rsquo;nin 27 ilinde 1.400&rsquo;&uuml; a&scedil;k&inodot;n &ccedil;al&inodot;&scedil;an&inodot;m&inodot;z ve 90.000 m&sup2;&rsquo;nin &uuml;zerinde sat&inodot;&scedil; alan&inodot;na sahip yakla&scedil;&inodot;k 120 ma&gbreve;azam&inodot;zda devam ediyoruz.
 
 
 
 
 
 Sizi de, yarat&inodot;c&inodot; ve m&uuml;&scedil;terilerinin beklentilerini anlayan g&uuml;&ccedil;l&uuml; ekibimizin bir par&ccedil;as&inodot; olmaya davet ediyoruz.
 
 
 
 
 
 Mudo ekibi olarak, Mecidiyek&ouml;y ofisimizde yer alan
 
 M&uuml;&scedil;teri Deneyimi &amp; CRM
 
 birimimizde g&ouml;revlendirilmek &uuml;zere
 
 &ldquo;M&uuml;&scedil;teri Hizmetleri Uzman&inodot;''
 
 ar&inodot;yoruz.
 
 
 
 
 <ul>
 <li>
 Tercihen &uuml;niversitelerin &Idot;&scedil;letme, &Idot;leti&scedil;im, Pazarlama veya ilgili b&ouml;l&uuml;mlerinden mezun
 </li>
 <li>
 M&uuml;&scedil;teri hizmetleri, &ccedil;a&gbreve;r&inodot; merkezi veya m&uuml;&scedil;teri deneyimi s&uuml;re&ccedil;lerinde en az 3 y&inodot;l deneyimli
 </li>
 <li>
 Microsoft Office uygulamalar&inodot;n&inodot; etkin kullanabilen
 </li>
 <li>
 &Idot;leti&scedil;im becerileri g&uuml;&ccedil;l&uuml;, &ccedil;&ouml;z&uuml;m odakl&inodot; ve m&uuml;&scedil;teri memnuniyetine &ouml;nem veren
 </li>
 <li>
 Tercihen CRM veya m&uuml;&scedil;teri ili&scedil;kileri y&ouml;netimi sistemleri hakk&inodot;nda bilgi sahibi
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nme yetene&gbreve;i ve raporlama becerisi geli&scedil;mi&scedil;
 </li>
 </ul>
 
 
 
 
 
 &Idot;&Scedil; TANIMI
 
 
 
 
 
 <ul>
 <li>
 &Ccedil;a&gbreve;r&inodot; merkezi, ma&gbreve;aza ekipleri ve anketlerden gelen m&uuml;&scedil;teri geri bildirimlerinin analiz edilmesi ve geli&scedil;im alanlar&inodot;n&inodot;n belirlenerek raporlanmas&inodot;
 </li>
 <li>
 Chatbot ve di&gbreve;er self servis kanallar&inodot;nda sunulan hizmetlerin g&uuml;ncellenmesi ve takibinin yap&inodot;lmas&inodot;
 </li>
 <li>
 &Scedil;ik&acirc;yet y&ouml;netimi sistemindeki verilerin kontrol edilmesi ve g&uuml;ncellenmesi
 </li>
 <li>
 M&uuml;&scedil;terilerden gelen talep, &scedil;ik&acirc;yet ve &ouml;nerilerin do&gbreve;ru &scedil;ekilde al&inodot;nmas&inodot;, &ccedil;&ouml;z&uuml;m s&uuml;recinin takip edilmesi
 </li>
 <li>
 Periyodik m&uuml;&scedil;teri hizmetleri raporlar&inodot;n&inodot;n haz&inodot;rlanmas&inodot;
 </li>
 <li>
 &Idot;&ccedil; ekiplerle koordineli &ccedil;al&inodot;&scedil;arak m&uuml;&scedil;teri odakl&inodot; &ccedil;&ouml;z&uuml;mler &uuml;retilmesi
 </li>
 </ul>
 
 
</div>

Müşteri Hizmetleri Uzmanı

DHL Supply Chain

<div>
 
 Genel Nitelikler:
 
 
 
 
 <ul>
 <li>
 Minimum &ouml;nlisans veya lisans mezunu,
 </li>
 <li>
 M&uuml;&scedil;teri hizmetleri veya ilgili alanlarda deneyim sahibi,
 </li>
 <li>
 MS Office programlar&inodot;n&inodot; iyi derecede kullanabilen,
 </li>
 <li>
 G&uuml;&ccedil;l&uuml; ileti&scedil;im ve liderlik becerilerine sahip, ekip &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n,
 </li>
 <li>
 M&uuml;&scedil;teri memnuniyetini art&inodot;rmaya y&ouml;nelik analitik d&uuml;&scedil;&uuml;nme ve sorun &ccedil;&ouml;zme becerisine sahip,
 </li>
 <li>
 E&gbreve;itim ve geli&scedil;im s&uuml;re&ccedil;lerini desteklemeye istekli.
 
 
 
 </li>
 </ul>
 
 &Idot;&scedil; Tan&inodot;m&inodot;:
 
 
 
 
 <ul>
 <li>
 &Idot;&scedil; ak&inodot;&scedil;lar&inodot;n&inodot; takip etmek, koordine etmek ve raporlamak; g&uuml;nl&uuml;k operasyonlar&inodot;n verimlili&gbreve;ini sa&gbreve;lamak,
 </li>
 <li>
 M&uuml;&scedil;teri taleplerini etkin &scedil;ekilde y&ouml;netmek, sorunlar&inodot; h&inodot;zl&inodot; ve etkili bir &scedil;ekilde &ccedil;&ouml;zmek; m&uuml;&scedil;teri memnuniyetini art&inodot;racak stratejiler geli&scedil;tirmek,
 </li>
 <li>
 M&uuml;&scedil;teri geri bildirimlerini toplamak, analiz etmek ve bu verilerle hizmet kalitesini art&inodot;rmaya y&ouml;nelik &ouml;neriler geli&scedil;tirmek,
 </li>
 <li>
 M&uuml;&scedil;teri hizmetleri s&uuml;re&ccedil;lerini ve prosed&uuml;rlerini d&uuml;zenli olarak g&ouml;zden ge&ccedil;irmek ve s&uuml;rekli iyile&scedil;tirmek,
 </li>
 <li>
 Hedefleri belirlemek, KPI&rsquo;lar&inodot; takip etmek ve raporlamak,
 </li>
 <li>
 &Scedil;ik&acirc;yet ve zorluklar&inodot; y&ouml;netmek i&ccedil;in etkin kriz y&ouml;netimi uygulamak, gerekti&gbreve;inde &uuml;st y&ouml;netim ile i&scedil; birli&gbreve;i yapmak,
 </li>
 <li>
 &Scedil;irket &ccedil;al&inodot;&scedil;anlar&inodot;, m&uuml;&scedil;teriler ve tedarik&ccedil;ilerle i&scedil; birli&gbreve;i i&ccedil;inde &ccedil;al&inodot;&scedil;arak g&uuml;&ccedil;l&uuml; ileti&scedil;im ve ili&scedil;kiler kurmak.
 </li>
 </ul>
</div>

Müşteri Hizmetleri Sorumlusu

Lavixo

<div><div>Company Description:</div><div>
Lavixo, an innovative organization in the finance sector, has established a strong reputation. With a large team of dedicated professionals, we provide investment consulting and customized service solutions that prioritize customer satisfaction, delivering high-quality service tailored to each client's unique needs. We are currently recruiting Customer Support Specialists to join our team and provide customer service across our group companies, seeking individuals passionate about delivering exceptional support in multiple languages.</div><div></div><div> 
Role Description:</div><div>
This is a full-time, onsite role for an Account Manager. As a Customer Support Specialist, you will engage with clients across our group companies. You will use contact center technologies to enhance client experiences and maintain high levels of satisfaction. 
 
You will be responsible for:</div><ul><li>
Handling inbound and outbound calls.</li><li>
Responding to customer inquiries and requests professionally.</li><li>
Delivering excellent customer service to meet performance goals.</li></ul><div></div><div> 
What We Offer:</div><ul><li>
Competitive salary and performance bonuses.</li><li>
A professional and supportive work environment.</li><li>
Opportunities for growth and career advancement.</li></ul><div></div><div> 
Requirements:</div><ul><li>
THAI at the professional level.</li><li>
Proficiency in English (professional working level).</li><li>
Preferably residing in Istanbul with a residence permit.</li></ul><div></div><div> 
Qualifications:</div><ul><li>
Language proficiencies.</li><li>
Customer satisfaction and solution-oriented approach.</li><li>
Strong communication skills and a preference for teamwork.</li><li>
Proficiency in MS Office.</li><li>
Previous experience in customer support is a plus.</li></ul><div></div><div> 
We will provide more details about the position during the interview process.</div><div></div><div> 
Learn more about us:</div><div>
Visit our website: https://lavixo.com/</div><div></div><div> 
Join our team and become part of a leading company in customer service excellence!</div><div> 

Biz Kimiz?:</div><div>
2011 y&#305;l&#305; itibariyle Ukrayna&rsquo;da ve 2019 y&#305;l&#305; itibariyle &#304;stanbul/Sar&#305;yer&rsquo;de bulunan ofisimizde online finans alan&#305;nda m&uuml;&#351;terilerimize destek hizmeti vermekteyiz.Herg&uuml;n 200&rsquo;den fazla &ccedil;al&#305;&#351;an&#305;m&#305;z ilgili dilde m&uuml;&#351;terilerimizi arayarak onlara ihtiya&ccedil;lar&#305; do&#287;rultusunda m&uuml;&#351;teri deste&#287;i hizmeti sa&#287;lamaktad&#305;r. 
 
M&uuml;&#351;terilerimizin beklentilerini nitelikli hizmetle kar&#351;&#305;lamak &ouml;nceli&#287;imizdir. Hizmet kalitemizi s&uuml;rekli geli&#351;tirmek i&ccedil;in teknolojik altyap&#305;m&#305;z&#305; &uuml;st&uuml;n tutmaya ve donan&#305;ml&#305; insan kayna&#287;&#305;m&#305;z&#305; verimli kullanmaya &ouml;zen g&ouml;steririz. 
LAVIXO b&uuml;nyesinde ki&#351;ilerin cinsiyetine, etnik k&ouml;kenine, &#305;rk&#305;na, rengine, milliyetine, ekonomik durumuna, siyasi d&uuml;&#351;&uuml;ncesine, dinine ve di&#287;er inan&#305;&#351;lar&#305;na ili&#351;kin ayr&#305;mc&#305;l&#305;k yap&#305;lamaz. &#304;&#351;e al&#305;mlarda ve terfilerde, sa&#287;lanan &ccedil;al&#305;&#351;ma ko&#351;ullar&#305;nda, m&uuml;&#351;terilerle olan t&uuml;m ili&#351;kilerde bu anlay&#305;&#351; ge&ccedil;erlidir. Faaliyetlerimiz &ccedil;er&ccedil;evesinde hangi ortamda bulunursak bulunal&#305;m, ki&#351;i hak ve &ouml;zg&uuml;rl&uuml;klerine sayg&#305; duyar, inan&#305;r ve destekleriz.</div><div></div> 
About Lavixo: 
2011 y&#305;l&#305; itibariyle Ukrayna&rsquo;da ve 2019 y&#305;l&#305; itibariyle &#304;stanbul/Sar&#305;yer&rsquo;de bulunan ofisimizde online finans alan&#305;nda m&uuml;&#351;terilerimize destek hizmeti vermekteyiz.Herg&uuml;n 200&rsquo;den fazla &ccedil;al&#305;&#351;an&#305;m&#305;z ilgili dilde m&uuml;&#351;terilerimizi arayarak onlara ihtiya&ccedil;lar&#305; do&#287;rultusunda m&uuml;&#351;teri deste&#287;i hizmeti sa&#287;lamaktad&#305;r. M&uuml;&#351;terilerimizin beklentilerini nitelikli hizmetle kar&#351;&#305;lamak &ouml;nceli&#287;imizdir. Hizmet kalitemizi s&uuml;rekli geli&#351;tirmek i&ccedil;in teknolojik altyap&#305;m&#305;z&#305; &uuml;st&uuml;n tutmaya ve donan&#305;ml&#305; insan kayna&#287;&#305;m&#305;z&#305; verimli kullanmaya &ouml;zen g&ouml;steririz. LAVIXO b&uuml;nyesinde ki&#351;ilerin cinsiyetine, etnik k&ouml;kenine, &#305;rk&#305;na, rengine, milliyetine, ekonomik durumuna, siyasi d&uuml;&#351;&uuml;ncesine, dinine ve di&#287;er inan&#305;&#351;lar&#305;na ili&#351;kin ayr&#305;mc&#305;l&#305;k yap&#305;lamaz. &#304;&#351;e al&#305;mlarda ve terfilerde, sa&#287;lanan &ccedil;al&#305;&#351;ma ko&#351;ullar&#305;nda, m&uuml;&#351;terilerle olan t&uuml;m ili&#351;kilerde bu anlay&#305;&#351; ge&ccedil;erlidir. Faaliyetlerimiz &ccedil;er&ccedil;evesinde hangi ortamda bulunursak bulunal&#305;m, ki&#351;i hak ve &ouml;zg&uuml;rl&uuml;klerine sayg&#305; duyar, inan&#305;r ve destekleriz.</div>

Thai Speaking Sales Representative - Istanbul

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