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customer service representative Jobs in Karachi

customer service representative

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customer service representative ecommerce

Debyte

WE ARE HIRINGCustomer Service representative for our E Commerce store !RESPONSIBILITY :<ul><li>Replying to Customers on Whatsapp / FB / Instagram</li><li>Resolving Customer Issues regarding their order</li><li>Lodge complaints with courier logistics</li><li>Provide excellent customer service</li></ul>SKILLS REQUIREMENT :<ul><li>Experienced and Freshers both can apply</li><li>Excellent communication and problem-solving skills</li></ul>LOCATION : Federal B AreaJob Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthWork Location: In person

Customer Service Representative - Ecommerce

Fashion Flare

WE ARE HIRINGCustomer Service representative for our E Commerce Clothing storeFashion Flare is a fast-growing fashion retailer, redefining fashion and rapidly expanding its operations.RESPONSIBILITY :<ul><li>Replying to Customers on Whatsapp / FB Messenger</li><li>Resolving Customer Issues regarding their order</li><li>Lodge complaints with courier logistics</li><li>Provide excellent customer service</li></ul>SKILLS REQUIREMENT :<ul><li>Experienced and Freshers both can apply</li><li>- Excellent communication and problem-solving skills</li></ul>LOCATION : DHA PHASE 1 KARACHIInterested candidates can send their resume at fashionflarefabrics@gmail.comJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Juggernaut Solutions Pvt Ltd

Company Overview:Juggernaut Commerce is a leading digital marketing agency located in Karachi, Pakistan. Our major target markets are in Australia, the US, and Pakistan. We specialize in helping businesses grow through cutting-edge digital solutions like search engine optimization (SEO), pay-per-click (PPC) advertising, marketplace account management, and pay-per-lead generation. Our team of professionals tailors strategies to client needs, driving traffic, leads, and conversions using the latest tools and technologies.Role Description:The Ecommerce Executive will be responsible for managing our online sales presence across various eCommerce platforms, including Amazon, eBay, Etsy, Shopify and Woocommerce. This position requires a detail-oriented individual with hands-on experience in product hunting, listings and optimization, Sourcing, inventory control, order processing and fulfillment, customer service, market analysis, promotional strategies, and ensuring compliance with platform policies.Key Responsibilities1. Product Listing &amp; Optimization<ul><li>Create, manage, and optimize product listings on Amazon and other eCommerce platforms.</li><li>Conduct keyword research and implement SEO best practices to increase visibility and rankings.</li><li>Ensure product content (titles, descriptions, images) is accurate, engaging, and up to date.</li><li>Update listings regularly based on performance insights and market trends.</li></ul>2. Inventory Management<ul><li>Monitor stock levels to prevent overstocking or stockouts.</li><li>Coordinate with suppliers and warehouses for timely restocking.</li><li>Use inventory tools to track movement and forecast demand.</li><li>Manage inbound and outbound shipment tracking with fulfillment partners.</li></ul>3. Order Fulfillment &amp; Processing<ul><li>Oversee the entire order lifecycle, from purchase to delivery.</li><li>Liaise with fulfillment centers and shipping carriers for timely dispatch.</li><li>Resolve issues related to order delays, cancellations, or returns.</li><li>Maintain detailed records of all transactions and logistics activities.</li></ul>4. Customer Service<ul><li>Provide responsive support for inquiries, complaints, and returns.</li><li>Manage pre- and post-purchase communications professionally.</li><li>Monitor reviews to identify improvement areas and customer sentiments.</li><li>Implement strategies to enhance customer satisfaction and loyalty.</li></ul>5. Market Research &amp; Analytics<ul><li>Conduct competitor and trend analysis to guide business decisions.</li><li>Analyze sales and performance data to identify growth opportunities.</li><li>Prepare performance reports and recommend improvements.</li></ul>6. Marketing &amp; Promotions<ul><li>Plan and execute promotional strategies to boost visibility and sales.</li><li>Manage PPC and sponsored ad campaigns on Amazon and related platforms.</li><li>Work with marketing teams to create compelling campaign assets.</li><li>Track and optimize campaign performance for ROI.</li></ul>7. Compliance &amp; Policy Adherence<ul><li>Ensure all operations comply with marketplace rules and guidelines.</li><li>Stay informed about policy updates and adjust workflows accordingly.</li><li>Manage IP issues, disputes, and implement proactive compliance strategies.</li><li>Minimize risk of account suspensions through regular audits and preventive actions.</li></ul>Requirements:<ul><li>Minimum of 1.5 years of proven experience in a similar role.</li><li>Bachelor&rsquo;s degree in Marketing, Communications, Information Technology, or a related field.</li><li>Strong familiarity with Amazon, eBay, Etsy, and other eCommerce platforms.</li><li>Solid understanding of SEO and keyword optimization tools.</li><li>Proficiency in inventory control and order management.</li><li>Strong analytical abilities and experience with data-driven decision-making.</li><li>Excellent customer service and communication skills.</li><li>Ability to manage multiple tasks and prioritize efficiently.</li><li>Detail-oriented with a commitment to accuracy and quality.</li><li>Knowledge of eCommerce compliance and policy standards.</li></ul>Position Details:<ul><li>Job Title: Ecommerce Marketplace Executive (On-site)</li><li>Location: Karachi (Preference candidates near DHA Phase 8)</li><li>Working Hours: 10:30 AM - 7:00 PM (Flexible)</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Will you be able to reliably commute to DHA Phase 8 for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Ecommerce Executive: 1 year (Required)</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

E-Commerce Marketplace Executive

Company OverviewJuggernaut Commerce is a leading digital marketing agency based in Karachi, Pakistan, serving clients across Australia, the US, and Pakistan. We help businesses grow through innovative digital solutions, including search engine optimization (SEO), pay-per-click (PPC) advertising, marketplace account management, and pay-per-lead generation. Our expert team develops tailored strategies to drive traffic, generate leads, and boost conversions using the latest tools and technologies.Role DescriptionWe are seeking an Ecommerce Marketplace Officer to manage our online sales operations across Amazon, eBay, Temu, Shopify, and Walmart. The ideal candidate will have hands-on experience in product listings, optimization, order processing, inventory management, customer service, advertising campaigns, and marketplace compliance. This role requires strong attention to detail, problem-solving skills, and the ability to work in a fast-paced environment.Key Responsibilities1. Product Listing &amp; Optimization<ul><li>Create, manage, and optimize product listings across Amazon, eBay, Temu, Shopify, and Walmart.</li><li>Conduct keyword research and apply SEO best practices to improve rankings and visibility.</li><li>Ensure product content, images, and descriptions are accurate, engaging, and brand-aligned.</li><li>Continuously update listings based on performance insights and market trends.</li></ul>2. Inventory Management<ul><li>Monitor stock levels to ensure product availability across platforms.</li><li>Coordinate with suppliers and warehouse teams for timely restocking.</li><li>Use inventory tools to forecast demand and manage stock efficiently.</li><li>Oversee shipment tracking with fulfillment centers.</li></ul>3. Order Processing &amp; Fulfillment<ul><li>Manage end-to-end order processing across all marketplaces.</li><li>Ensure timely and accurate dispatch with logistics and fulfillment partners.</li><li>Handle cancellations, delivery issues, and return requests.</li><li>Maintain accurate records of sales, orders, and returns.</li></ul>4. Customer Service<ul><li>Respond promptly to customer inquiries, complaints, and returns.</li><li>Manage customer experience pre- and post-purchase.</li><li>Monitor and improve seller ratings and reviews.</li><li>Implement strategies to increase customer satisfaction.</li></ul>5. Market Research &amp; Analysis<ul><li>Track competitor activities and identify new opportunities.</li><li>Analyze KPIs, sales performance, and marketplace metrics.</li><li>Prepare reports to support business growth and decision-making.</li></ul>6. Marketing &amp; Promotions<ul><li>Plan and execute marketplace promotional campaigns.</li><li>Manage and optimize paid ads (Amazon PPC, eBay Promotions, Walmart Ads, etc.).</li><li>Collaborate with the marketing team on creatives, offers, and campaigns.</li><li>Monitor ad performance and provide optimization insights.</li></ul>7. Compliance &amp; Policy Management<ul><li>Ensure compliance with all marketplace rules and policies.</li><li>Stay updated on policy changes and implement required adjustments.</li><li>Manage account health issues, disputes, and IP-related concerns.</li><li>Implement preventive measures to avoid account suspensions.</li></ul>Requirements<ul><li>Minimum 2 years of experience in ecommerce marketplace management.</li><li>Bachelor&rsquo;s degree in Marketing, Business, IT, or a related field.</li><li>Proven knowledge of Amazon, eBay, Temu, Shopify, and Walmart platforms.</li><li>Strong understanding of SEO, keyword research, and listing optimization.</li><li>Proficiency in inventory and order management systems.</li><li>Analytical mindset with experience in data-driven strategies.</li><li>Excellent communication, problem-solving, and customer service skills.</li><li>Ability to multitask and work under deadlines.</li><li>Knowledge of compliance standards across ecommerce platforms.</li></ul>Position Details<ul><li>Job Title: Ecommerce Marketplace Officer (On-site)</li><li>Location: Karachi (Preference for candidates near DHA Phase 8)</li><li>Working Hours: 7:00 PM &ndash; 4:00 AM (Night Shift)</li><li>Job Type: Full-time</li></ul>Application Question(s)<ul><li>Will you be able to reliably commute to DHA Phase 8 for this job?</li></ul>Education<ul><li>Bachelor&rsquo;s degree (Required)</li></ul>Experience<ul><li>Ecommerce Executive/Marketplace role: 1+ year (Required)</li></ul>Work Location<ul><li>On-site, Karachi</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs75,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

E-Commerce Market Place Officer (Night shift)

Jorofy Private Limited

SIAR digital is HiringWe are looking for a dedicated and experienced Customer Services Assistant Manager to join our dynamic team. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for helping others. As a Customer Service AM, you will be responsible for overseeing the daily operations of the customer support team, ensuring that our customers receive the highest level of service. You will work closely with other departments to resolve customer issues, develop and implement support strategies, and continuously improve our support processes. If you have any experience in E-commerce industry or in Fashion industry and If you are a motivated individual with a commitment to excellence and a desire to make a positive impact, we encourage you to apply.Responsibilities <ul><li>Oversee daily operations of the customer support team.</li><li>Ensure high levels of customer satisfaction through excellent service.</li><li>Develop and implement support strategies and processes.</li><li>Train, mentor, and provide feedback to team members.</li><li>Monitor performance metrics and identify areas for improvement.</li><li>Collaborate with other departments to resolve customer issues.</li><li>Handle escalated customer complaints and provide solutions.</li><li>Maintain up-to-date knowledge of company products and services.</li><li>Prepare and present regular reports on team performance.</li><li>Foster a positive and productive team environment.</li><li>Ensure compliance with company policies and procedures.</li><li>Identify and address training needs within the team.</li><li>Implement and manage customer support tools and technologies.</li><li>Conduct regular team meetings and one-on-one sessions.</li><li>Develop and maintain customer support documentation.</li><li>Assist in the recruitment and onboarding of new team members.</li><li>Stay informed about industry trends and best practices.</li><li>Manage team schedules and workload distribution.</li><li>Coordinate with the quality assurance team to ensure service standards.</li><li>Stay up to date and continuously train existing teams on products, Shipping rates, billing issues, return policies, etc.</li><li>Managing all communication changes for customer support via email, phone, or social media channels such as Facebook or Twitter and WhatsApp.</li><li>Providing customer service and troubleshooting issues with various</li><li>Ecommerce platforms such as Shopify / Internal platform.</li></ul>Requirements- Minimum of 2 years of experience in customer support or a similar role in E-commerce or Fashion industry. - Graduation or Master or other related fields. - In-depth knowledge of eCommerce order management. - Hands-on experience in using MS Excel and other CRM tools.Skills Required<ul><li>Team Management and motivation</li><li>Written and verbal communication skills in both English and Urdu</li><li>Interpersonal skills to manage difficult situations with customers</li><li>Stakeholder management</li><li>Organizational and time management skills</li><li>Consistently task oriented</li></ul>About Us:We are a highly professional eCommerce services company that prides itself inproviding the highest level of turkey solution services to industry-leading brandswithin the fast and luxury fashion sectors as well as cosmetics and gifting.What We Offer -Market Competitive Salary -Career Development and Growth -Healthy and support Work EnvironmentCompany Name SIAR DigitalLocation DHA Phase 1, Karachi, PakistanJob type Full Time (Onsite) Rotational ShiftsApply at careers@siardigital.com sana.badar@siardigital.comJob Type: Full-timePay: Rs70,000.00 - Rs75,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Customer Services- Assistant Manager

Company OverviewJuggernaut Commerce is a leading digital marketing agency located in Karachi, Pakistan. Our major target markets are in Australia, the US, and Pakistan. We specialize in helping businesses grow through cutting-edge digital solutions like search engine optimization (SEO), pay-per-click (PPC) advertising, marketplace account management, and pay-per-lead generation. Our team of professionals tailors strategies to client needs, driving traffic, leads, and conversions using the latest tools and technologies.Role DescriptionThe Ecommerce Marketplace Executive will be responsible for managing our online sales presence across Amazon, eBay, Temu, Shopify, and Walmart. This role requires a detail-oriented individual with hands-on experience in product listings, optimization, order management, inventory control, customer service, advertising campaigns, market analysis, and ensuring compliance with marketplace policies.Key Responsibilities1. Product Listing &amp; Optimization<ul><li>Create, manage, and optimize product listings across Amazon, eBay, Temu, Shopify, and Walmart.</li><li>Conduct keyword research and apply SEO best practices to improve product rankings and visibility.</li><li>Ensure all content, images, and descriptions are accurate, engaging, and aligned with brand guidelines.</li><li>Continuously update listings based on performance insights and market trends.</li></ul>2. Inventory Management<ul><li>Monitor stock levels and ensure availability across platforms.</li><li>Coordinate with suppliers and warehouse teams for restocking.</li><li>Use inventory tools to forecast demand and manage stock efficiently.</li><li>Oversee shipment tracking with fulfillment centers.</li></ul>3. Order Processing &amp; Fulfillment<ul><li>Manage end-to-end order processing across all marketplaces.</li><li>Ensure timely and accurate order dispatch with logistics and fulfillment partners.</li><li>Handle order issues, cancellations, and delivery concerns.</li><li>Maintain proper records of sales, orders, and returns.</li></ul>4. Customer Service<ul><li>Respond promptly to customer inquiries, complaints, and return requests.</li><li>Manage customer experience pre- and post-purchase.</li><li>Monitor and manage reviews/ratings to maintain strong seller reputations.</li><li>Implement strategies to boost customer satisfaction.</li></ul>5. Market Research &amp; Analysis<ul><li>Track competitor activities and identify new market opportunities.</li><li>Analyze sales performance, KPIs, and marketplace metrics.</li><li>Prepare reports to support decision-making and business growth.</li></ul>6. Marketing &amp; Promotions<ul><li>Plan and execute promotional campaigns across marketplaces.</li><li>Manage and optimize paid ads (Amazon PPC, eBay Promotions, Walmart Ads, etc.).</li><li>Work with the marketing team on creatives, offers, and campaigns.</li><li>Monitor and report on ad performance for continuous optimization.</li></ul>7. Compliance &amp; Policy Management<ul><li>Ensure adherence to all marketplace rules and policies.</li><li>Stay updated with policy changes and adjust strategies accordingly.</li><li>Handle account health issues, disputes, or IP-related concerns.</li><li>Implement preventive measures to avoid account suspensions.</li></ul>Requirements<ul><li>Minimum 2 years of experience in marketplace management.</li><li>Bachelor&rsquo;s degree in Marketing, Business, IT, or a related field.</li><li>Proven knowledge of Amazon, eBay, Temu, Shopify, and Walmart platforms.</li><li>Strong understanding of SEO, keyword research, and listing optimization.</li><li>Proficiency in inventory and order management systems.</li><li>Analytical mindset with experience in data-driven strategies.</li><li>Excellent communication, problem-solving, and customer service skills.</li><li>Ability to multitask and work under deadlines.</li><li>Knowledge of compliance standards across eCommerce platforms.</li></ul>Position DetailsJob Title: Ecommerce Marketplace Executive (On-site) Location: Karachi (Preference for candidates near DHA Phase 8) Working Hours: 7:00 PM &ndash; 4:00 AM (Night Shift)Job Type: Full-timeApplication Question(s):<ul><li>Will you be able to reliably commute to DHA Phase 8 for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Ecommerce Executive: 1 year (Required)</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs70,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

E-commerce Marketplace Associate (Night Shift)

Tabook

Job description:Key Responsibilities:<ul><li>Manage day-to-day operations for key ecommerce accounts.</li><li>Act as a liaison between internal teams and customer to ensure seamless execution.</li><li>Handle distribution processes including order flow, dispatch coordination, and delivery tracking.</li><li>Onboard new brands and SKUs on various ecommerce platforms &ndash; including cataloging and content uploads.</li><li>Procure adequate stock based on sales forecast,</li><li>Monitor and manage inventory across warehouses and platforms to prevent stock outs or overstocking.</li><li>Track product availability and place timely stock procurement orders with vendors or internal teams.</li><li>Managing online customer queries, escalations, and promotional activities.</li><li>Prepare and share regular sales and stock reports with actionable insights for growth and efficiency.</li><li>Work closely with accounts, warehouse and logistics teams to optimize order fulfillment.</li><li>Maintain detailed product and inventory records using Excel and internal systems.</li><li>Monitoring ledgers rec/payables, payment recoveries.</li></ul>Requirements:<ul><li>Prior experience handling key ecommerce accounts is a must.</li><li>1-2 years of experience in ecommerce operations, distribution, or supply chain management.</li><li>Strong knowledge of procurement and inventory management processes.</li><li>Hands-on experience with brand onboarding and catalog management.</li><li>Proficient in Microsoft PowerPoint, Excel: Pivot Tables, VLOOKUP, SUMIF / SUMIFS and COUNT</li><li>Strong coordination and communication skills to manage cross-functional tasks.</li><li>Ability to analyze data and take proactive actions to improve operational efficiency.</li><li>Experience with ecommerce dashboards or seller panels is an added advantage.</li></ul>Timings : 9 AM - 6 PM (Mon - Sat) Location: Main Shahrah e Faisal Near Balouch PullJob Type: Full-timeWork Location: In person

E-Commerce Executive

Explore 1055+ Customer service representative ecommerce in Karachi this September. Find roles across top companies and apply now to boost your career.

1055 customer service representative ecommerce jobs IN Karachi

Customer Service Representative - Ecommerce

Customer Service Representative - Ecommerce

E-Commerce Marketplace Executive

E-Commerce Market Place Officer (Night shift)

Customer Services- Assistant Manager

E-commerce Marketplace Associate (Night Shift)

E-Commerce Executive