bilingual spanish customer support representative Jobs in Alexandria

bilingual spanish customer support representative

call center specialist - female Jobs in Alexandria

call center specialist - female

customer service representative (eg) Jobs in Alexandria

customer service representative (eg)

customer support agent (arabic/german/english) Jobs in Alexandria

customer support agent (arabic/german/english)

customer support specialist Jobs in Alexandria

customer support specialist

customer service representative eg

Omnie

<p><b>Job Description:</b></p><p>We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional customer service support while leveraging your expertise in Shopify, ecommerce, logistics, and process improvement.</p><p><b>Responsibilities:</b></p><ul><li>Utilize expert knowledge of Shopify and ecommerce platforms to assist customers with their online shopping experience, order placement, and product inquiries.</li><li>Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.</li><li>Provide accurate, timely information to customers regarding order status, shipping, delivery, returns, and refunds.</li><li>Collaborate with internal teams to ensure efficient and seamless order processing and delivery.</li><li>Troubleshoot and resolve customer issues effectively, always demonstrating empathy and professionalism.</li><li>Identify opportunities for process improvements and work closely with the management team to implement changes that enhance the overall customer experience.</li><li>Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.</li><li>Build and maintain strong relationships with clients, understanding their unique needs and providing personalized support and recommendations.</li><li>Stay up to date with product knowledge, industry trends, and best practices in ecommerce and customer service.</li><li>Collaborate with cross-functional teams to address customer feedback and communicate suggestions for product enhancements or service improvements.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience (2+ years) as a Customer Service Representative or similar role, in an E-commerce or online retail environment.</li><li>In-depth knowledge of Shopify and other ecommerce platforms, including order management, inventory control, and payment processing.</li><li>Strong understanding of logistics and supply chain management, with the ability to track shipments and resolve delivery issues.</li><li>Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.</li><li>Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.</li><li>Ability to handle multiple tasks simultaneously and prioritize workload effectively.</li><li>Proficiency in using CRM systems and other customer service tools.</li><li>Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.</li><li>Strong attention to detail and organizational skills, ensuring accurate and timely follow-up with customers.</li><li>Experience in process improvement and the ability to identify areas for operational efficiency.</li></ul><p><b>Qualifications:</b></p><ul><li>Proven experience as an E-Commerce Customer Service Representative or similar customer support role.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li><li>Strong problem-solving skills and a proactive approach to resolving issues.</li><li>Proficiency in using CRM software and other customer service tools.</li><li>Ability to multitask, prioritize, and manage time effectively in a remote work environment.</li><li>Empathetic and patient demeanor with a customer-centric mindset.</li></ul><p><b>Education and Experience:</b></p><ul><li>High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.</li></ul><p><b>PLEASE READ (IMPORTANT):</b></p><ul><li>PLEASE SUBMIT A LINK TO YOUR UPDATED RESUME AND A SHORT VOICE OR VIDEO INTRODUCTION.</li><li>Note that we will not review submissions without a resume and a voice or video recording.</li></ul><p><b>Wage:</b></p><ul><li>$2.50 USD per hour</li></ul><p><b>Schedule:</b></p><ul><li>TBD</li></ul><p><b>Why Join Us?</b></p><ul><li>Be part of a dynamic and growing team.</li><li>Work remotely with a flexible and supportive environment.</li></ul><p>If you&rsquo;re passionate helping customers, and thrive in a fast-paced environment, we&rsquo;d love to have you on our team! Apply now to be our Customer Service Representative!</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Please paste the link to your voice introduction here.</li><li>How many years of experience with E-commerce do you have?</li></ul>

Customer Service Representative (EG)

swiss lebanon

<p>One of the fastest growing Insurance company in the middle east is looking for a Sales Candidates</p><p>This is a full-time, on-site role for an Insurance Sales Representative located in Alexandria, Egypt. The Insurance Sales Representative will be responsible for managing new and existing clients, providing high-quality customer service, selling insurance products and policies, and working with insurance brokerage teams to enhance service efficiency. This role includes assessing clients&rsquo; needs, offering suitable insurance solutions, preparing proposals, and closing sales. Additionally, the representative will be required to maintain detailed records and stay updated with industry trends and product knowledge.</p><p>Qualifications</p><p>Experience in Insurance Sales and Sales skills<br/>Strong Customer Service skills<br/>Knowledge of Insurance and Insurance Brokerage processes<br/>Excellent communication and interpersonal skills<br/>Ability to work independently and in a team<br/>Proficiency in using CRM software and Microsoft Office Suite<br/>Bachelor's degree in Business, Finance, or relevant field is a plus<br/>Previous experience in the insurance industry is advantageous<br/>Basic salary<br/>Medical insurance<br/>Social insurance<br/>Paid training<br/>send your sesume to haithamhema@gmail.com<br/>or whats app 01010130695<br/>Best regards<br/>Haitham Hassan<br/>Branch manger</p><p>Job Type: Full-time</p><p>Pay: E&pound;7,500.00 - E&pound;15,000.00 per month</p>

Insurance Sales Agent

Platinumlist

<div><p>Position Overview</p><p><br>
We are seeking a dedicated and customer-focused Arabic and English Customer Service Representative to join our team. The ideal candidate will handle customer interactions through phone calls, emails, and chat, providing exceptional support and resolving inquiries promptly and professionally. If you are fluent in Turkish and English and have a passion for customer service, we&rsquo;d love to hear from you.</p><p></p><p>
Key Responsibilities</p><ul>
<li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li>
<li>Assist customers with questions related to products, services, orders, and account management.</li>
<li>Resolve complaints and issues efficiently, ensuring customer satisfaction and retention.</li>
<li>Maintain accurate records of customer interactions and transactions in the CRM system.</li>
<li>Collaborate with other departments to resolve complex cases and improve customer experience.</li>
<li>Provide product and service information, troubleshoot technical issues, and guide customers through solutions.</li>
<li>Follow up with customers to ensure issues are fully resolved and provide updates as needed.</li>
<li>Stay updated on company policies, products, and services to provide accurate information.</li>
<li>Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.</li>
</ul><p></p><p><b>Requirements</b></p><p>
Qualifications</p><ul>
<li>Fluency in Arabic and English (written and verbal) is required.</li>
<li>Prior experience in customer service, preferably in a call center or similar environment.</li>
<li>Strong communication and interpersonal skills with the ability to empathize and build rapport with customers.</li>
<li>Proficiency in using CRM systems, chat platforms, and other customer service tools.</li>
<li>Problem solving skills and the ability to handle stressful situations calmly and effectively.</li>
<li>Excellent organizational skills with attention to detail and accuracy.</li>
<li>Availability to work on a shift basis, including weekends and public holidays, if required.</li></ul></div>

Customer Support Specialist

RINA

<p></p><div><div><div><div><div><b>Posting Date: </b>16 Sept 2025
</div></div></div></div><div><div><div><div><b>City: </b>Alexandria
</div></div></div></div><div><div><div><div><b>Location:
</b>Alexandria, EG
</div></div></div></div><div><div><div><div><b>Contract Type: </b>Fixed-Term
</div></div></div></div><div><div><div><div><b>Division: </b>Middle East and India Marine
</div></div></div></div><div><div><div><div><b>Level of experience: </b>Junior
</div></div></div></div><div><div><div><div><div>RINA is currently recruiting for a <b>Egypt Junior Marine Surveyor</b> to join its office in <b>Alexandria, Egypt</b> within the <b>Middle East and India Marine</b> Division.</div><div><div><div><div><b>
Mission</b></div>
</div><div><p>
The Junior Surveyor is to contribute to the organization's commitment to maritime safety, compliance, and excellence by applying knowledge of Rules, Regulations, and industry principles. The Junior Surveyor supports the surveying team in performing routine inspections, maintaining accurate documentation, and staying informed about evolving industry practices.</p>
</div></div><div><div><div><b>
Key Accountabilities</b></div>
</div><div><div>
1. Professional Application:<br>
<ul><li>Acts as a professional specialist, applying knowledge of rules, regulations, and industry concepts within the organization's framework.</li></ul>
2. Inspection and Reporting:<br>
<ul><li>Conducts routine surveys on classed ships, platforms, or marine structures for compliance with classification and statutory requirements, following the guidance and supervision of a Surveyor, Senior Surveyor, or Principal Surveyor.</li><li>Prepares technically accurate and timely reports of inspections and surveys.</li></ul>
3. File Maintenance:<br>
<ul><li>Maintains survey files in an orderly and up-to-date manner within the assigned area of responsibility.</li></ul>
4. Continuous Learning:<br>
<ul><li>Maintains an active awareness of new working methods and developments affecting the technical scope of assigned responsibilities.</li><li>Engages in ongoing learning to enhance knowledge and skills relevant to surveying practices.</li></ul>
5. Problem-Solving:<br>
<ul><li>Recommends new approaches to problems encountered, seeking guidance and supervision from more experienced surveyors.</li></ul>
6. Collaboration and Guidance:<br>
<ul><li>Collaborates with and seeks guidance from more experienced surveyors to ensure accurate and effective survey outcomes.</li><li>Participates in team activities and contributes to a collaborative work environment.</li></ul>
8. Quality Assurance:<br>
<ul><li>Contributes to maintaining the quality of surveying work under the guidance of experienced surveyors.</li><li>Assists in the adherence to established standards and procedures.</li></ul>
9. Client Interaction:<br>
<ul><li>Engages with clients as directed by more experienced surveyors, contributing to problem-solving within the area of expertise.</li></ul>
10. Professional Development:<br>
<ul><li>Actively participates in training programs and developmental activities to progress toward becoming a fully competent surveyor.</li></ul>
11. Ethical Conduct:<br>
<ul><li>Uphold the highest ethical standards in all professional interactions, ensuring integrity, transparency, and fairness in survey processes.</li></ul></div>
</div></div><div><div><div><b>
Education</b></div>
</div><div><div>Master&rsquo;s Degree in Naval Engineering</div></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>Proficiency in English language relevant with the scope of classification, statutory certification, related services and, before assignment, with future work.</li><li>Ability to develop a working knowledge of RINA Rules, Guides, statutory regulations, and instructions, as well as the RINA Employee Safety Policy.</li><li>Ability to understand engineering plans and have a basic knowledge of shipbuilding practices and ship operations.</li><li>Ability, to perform</li></ul>
new building surveys:<br>
<ul><li>to assess the suitability of certified materials and products supplied for the new building,</li><li>to assess that hull, machinery and equipment have been built in compliance with rules and regulations by means of compulsory inspections, tests and trials,</li><li>to issue Certificates, Reports, Records and Status in compliance with rules and regulations.</li></ul>
And/or:<br>
ship in service surveys:<br>
<ul><li>to assess that hull, machinery and equipment have been maintained in compliance with rules and regulations by means of compulsory overall inspections, tests and trials,</li><li>to identify the deficiencies to be rectified (if any) and assess whether immediate repair is necessary or a condition may be issued with an appropriate due date,</li><li>to follow-up as required by rules and regulations any repair work or due to previous outstanding conditions,</li><li>to assess whether the deficiencies identified (if any) may be linked with potential failure of the Ship Management System,</li><li>to endorse Certificates, issue Reports and Status in compliance with rules and regulations.</li></ul>
And/or:<br>
testing activities:<br>
<ul><li>to assess the suitability of certified materials and products in compliance with applicable rules</li><li>to issue Certificates and prepare Reports and Status in compliance with procedures.</li><li>Knowledge of ships' engineering systems and machinery.</li><li>Knowledge of computer programs or software packages related to job responsibilities.</li><li>Knowledge of related technical interfaces required for group project work.</li></ul>
</div></div><div><div><div><b>
Competencies</b></div>
</div><ul><li>CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
</li><li>EARN TRUST - Take everyone's opinion into account and remain open to diversity
</li><li>PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
</li><li>MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
</li><li>PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
</li><li>BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
</li><li>MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
</li><li>ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
</li><li>THINK FORWARD - Capitalise on experiences and translate them into action plans for the future</li></ul></div></div><br>
<div></div>
<div>
RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure &amp; mobility, industry, research &amp; development sectors. Our business model covers the full process of project development, from concept to completion.</div><br>
<div></div>
<div><i>
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.</i></div>
<div>
<div>#LI-NN1</div></div></div></div></div></div></div><p></p>

Egypt Junior Marine Surveyor

Philips

<div><h3 class="jobSectionHeader"><b>Job Title
</b></h3>Field Service Engineer
<p></p><h3 class="jobSectionHeader"><b>Job Description
</b></h3><p>Field Service Engineer is responsible for addressing the technical needs of organization&rsquo;s customers, providing maintenance to products and services, and working under general supervision. The role demonstrates technical proficiency across a wide range of capabilities, encompassing product malfunction diagnosis, proactive and predictive maintenance, upgrades, repairs, and installations, with the flexibility to provide these services at customer locations. The role takes an active role in addressing customer escalations, complaints (both safety and non-safety related), and feedback, coordinating the implementation of associated action plans. The role executes complex service tasks in the field following established procedures, utilizing diagnostic tools, and troubleshooting techniques to efficiently resolve customer concerns.
</p><p></p><p><b>Your Role:
</b></p><ul><li><p>Delivers first line technical support, maintenance, and installation assistance to customers, effectively communicating solutions or actions, assuming ownership, and consistently adhering to regulatory guidelines throughout the process.
</p></li><li><p>Documents all service activities and findings, including detailed records of diagnostics, resolution and test procedures, and case status, ensuring comprehensive and accurate documentation to maintain transparency and traceability.
</p></li><li><p>Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
</p></li><li><ul><li>Records customer interaction time, non-customer interaction time, parts consumption, returns, and failures in real-time, ensuring accurate tracking and documentation of service activities to improve efficiency and accountability.
</li></ul></li><li><p>Ensures a resolution in first visit by meticulously preparing clear action plans, diagnosing issues, and organizing necessary parts prior to onsite visits, striving for optimal service delivery and customer satisfaction by being thoroughly prepared.
</p></li><li><p>Takes an active role in addressing customer escalations, complaints (both safety and non-safety related), and feedback, to resolve issues effectively and maintain customer trust.
</p></li><li><p>Provides technical expertise to the team, guiding them in addressing complex inquiries and problems, and supports in identifying the most cost-effective repair/solution to minimize customer downtime and enhance service quality.
</p></li><li><p>Executes complex service tasks in the field following established procedures, utilizing diagnostic tools, and troubleshooting techniques to efficiently resolve customer concerns and ensure smooth operation and reliability of products.
</p></li><li><p>Supports lead generation efforts by identifying potential sales opportunities or value-added services during field repair visits, enhancing overall customer support and contributing to the growth of the business through proactive engagement.
</p></li><li><p>Demonstrates excellent understanding of all assigned products and services, identifying opportunities for continuous improvement within the delivery services to ensure the highest standards of service are maintained.
</p></li></ul><p></p><p><b>You are the right Fit if:
</b></p><ul><li><p>University degree in Biomedical Engineering, Electrical and Electronics Engineering, degree or any other relevant engineering major.
</p></li></ul><ul><li><p>Minimum 5 -6 years&rsquo; hands-on experience servicing medical or other high technology equipment.( <b>preferred IGT and DXR equipment </b>)
</p></li><li><p>Preferably demonstrated, repair and troubleshooting skills with experience in one of our modalities appreciated.
</p></li><li><p>Good command of English written and spoken in addition to local language.
</p></li><li><p>Experience in IT, Network Diagnosis, System Connectivity, Remote Service within Engineering, Medical, Science related environment.
</p></li><li><p>Good command of MS Office programs
</p></li><li><p>No restriction for travelling.
</p></li></ul><p></p><div><b>Preferred Skills:
</b><br>
<ul><li>Troubleshooting
</li><li>Escalation Management
</li><li>Documentation &amp; Reporting
</li><li>Continuous Improvement
</li><li>Product Installation
</li><li>Product Repair &amp; Maintenance
</li><li>IT Networking
</li><li>Regulatory Requirements
</li><li>Engineering Fundamentals
</li><li>Remote Support Tools &amp; Techniques.<br>
</li></ul></div><div><br>
<b>How we work together
</b><br>
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
<br>
Onsite roles require full-time presence in the company&rsquo;s facilities.
<br>
Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
<br>
this role is a field role.
<br>
<b>About Philips
</b><br>
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
<br>
<ul><li>Learn more about our business .
</li><li>Discover our rich and exciting history .
</li><li>Learn more about our purpose .
</li></ul>If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .
</div><p>#LI-EU
</p><p>#LI-FIELD</p></div>

Field Service Engineer

LATT Trading & Shipping Co

<div>
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 Logistics Operations and Customer Service
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 <br/>
 Alexandria, Alexandria Governorate, Egypt | Logistics | Full-time
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 Apply
 <br/>
 <br/>
 <strong>
  Logistics Operations and Customer Service
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Alexandria
  <br/>
  <br/>
 </strong>
 <strong>
  Attractive Package And Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  Main job responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handling import and export forwarding shipments operations &amp; customer service tasks.
  </li>
  <li>
   Ensure all bookings matches rates in quotations or service contract with carriers as per Ocean freight pricing team agreement, verify payment method and customer&rsquo;s credit limit.
  </li>
  <li>
   Update customers with bookings status, cutoff date and furnish customer with accurate shipment related documents &amp; invoices on time, keep following with the client the status of their shipments till arriving POD / Containers collected by CNEE and returning the empty container and interfere at any stage in case of any changes.
  </li>
  <li>
   For all import and export shipments review the statement of estimated expenses for the different forwarding operations elements of expenditure before issuing the request for the operation required cash on hand payment request.
  </li>
  <li>
   Open operations on CRM and record all shipments data accurately and deliver operation files to accounting dept. with related supplier&rsquo;s invoices.
  </li>
  <li>
   Review the actual expenditures against actual invoices, and received vouchers from different service providers against the disbursed cash on hand payment, and the type of service rendered (this review covers the technical operation &amp; accounting aspects).
  </li>
  <li>
   Review the external forwarding agencies invoices and prepare money transfer orders to them, and review incoming transfers from them before forwarding its documents to accounting dept.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competencies / Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of CRM software and MS Office (MS Excel in particular)
  </li>
  <li>
   Displays sound business judgement and personal drive for results.
  </li>
  <li>
   Positive attitude, excellent communication and negotiation skills.
  </li>
  <li>
   Agile problem-solving skills.
  </li>
  <li>
   Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
  </li>
  <li>
   Ability to work under pressure and under own initiative.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, supply chain, or any related fields.
  </li>
  <li>
   0-3 Years preferred in Forwarding, Logistic, or Shipping Agencies.
  </li>
  <li>
   Proficiency in both written and oral English and Arabic.
  </li>
  <li>
   Proficient in computer skills, especially concerning CRM software and tools.
   <br/>
   <br/>
  </li>
 </ul>
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Logistics Operations and Customer Service

Nexfit

<p>Job Requirements<br/>Essential Qualifications and Experience</p><ul><li>University Degree in a relevant discipline.</li><li>1 to 3 year experience as a customer service and/or call center.</li><li>Very Good in Arabic &amp; English (Reading, Writing &amp; Oral)</li><li>Very good computer skills</li></ul><p>Desirable Qualifications and Experience</p><ul><li>Familiarity with telephone techniques and skills.</li><li>Demonstrated verbal communication skills and ability to convey information clearly and effectively.</li><li>Ability to effectively handle multiple tasks in a fast paced environment</li><li>Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.</li><li>Very good communication skills.</li><li>Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance</li><li>Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.</li><li>Team player.</li><li>Our interview process will be on 3 levels which are:</li></ul><p>1) Phone interview.<br/>2) Audio resume to be send via WA.<br/>3) Unpaid internship.</p><p>Job Types: Full-time, Permanent</p><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Pay: E&pound;5,000.00 - E&pound;8,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you based in Alexandria?</li></ul><p>Experience:</p><ul><li>Call center (English account): 1 year (Required)</li><li>sales: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul>

Female indoor sales representative

Explore 58+ Customer service representative eg in Alexandria this October. Find roles across top companies and apply now to boost your career.