customer service manager

dutch speaker – customer service representative Jobs in Giza

dutch speaker – customer service representative

english customer service (b2) Jobs in Giza

english customer service (b2)

german speaker – customer service representative Jobs in Giza

german speaker – customer service representative

customer service executive

customer service representative english

Concentrix

Job Description:An English Customer Service Representative is responsible for providing excellent support to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with the company&rsquo;s products or services. This role involves communication with customers via various channels such as phone, email, live chat, or social media in English.Key Responsibilities:<ul><li>Customer Support:</li><li>Answer customer inquiries, complaints, and requests in a professional, friendly, and timely manner.</li><li>Provide assistance with product-related questions, troubleshooting, and order inquiries.</li><li>Offer detailed product or service information, guiding customers through purchasing or usage processes.</li><li>Issue Resolution:</li><li>Handle and resolve customer complaints or problems by understanding the issue, finding solutions, and ensuring customer satisfaction.</li><li>Escalate complex issues to higher levels of support when necessary.</li><li>Documentation and Record-Keeping:</li><li>Maintain detailed and accurate records of customer interactions, feedback, and issues in the CRM system.</li><li>Process orders, returns, refunds, and exchanges following company procedures.</li><li>Communication:</li><li>Communicate clearly and effectively, demonstrating strong English language skills, both written and verbal.</li><li>Ensure the accurate and complete documentation of conversations or transactions.</li><li>Product and Service Knowledge:</li><li>Stay up-to-date with product offerings, services, promotions, and policies to provide accurate and informed assistance.</li><li>Proactively suggest solutions, upgrades, or add-ons based on customer needs.</li><li>Customer Retention:</li><li>Build rapport and maintain positive relationships with customers, ensuring their continued loyalty to the brand.</li><li>Follow up with customers as needed to ensure satisfaction and gather feedback.</li><li>Team Collaboration:</li><li>Work closely with other departments (e.g., sales, technical support) to resolve customer issues or provide additional assistance.</li><li>Participate in team meetings or training sessions to improve knowledge and performance.</li></ul>Qualifications:<ul><li>Proven experience in a customer service role (preferably in English-speaking environments).</li><li>Excellent verbal and written communication skills in English.</li><li>Strong problem-solving skills and ability to handle difficult situations calmly and professionally.</li><li>Ability to multitask and manage time effectively in a fast-paced environment.</li><li>Proficiency with customer service software and CRM tools.</li><li>A high level of empathy and patience in dealing with customers.</li><li>Knowledge of the company&rsquo;s products or services (training provided).</li><li>A high school diploma or equivalent; a degree is a plus.</li></ul>Preferred Skills:<ul><li>Familiarity with customer service best practices.</li><li>Experience in a specific industry, such as retail, tech, or finance (depending on the company).</li><li>Fluency in additional languages is a plus but not required.</li></ul>Working Hours:<ul><li>Flexible shifts (e.g., evenings, weekends, or rotating shifts), depending on the company's operating hours.</li></ul>Job Types: Full-time, New gradPay: E&pound;13,000.00 - E&pound;20,000.00 per monthApplication Question(s):<ul><li>Do you have any commitments for the next 6 months ?</li><li>Are you located in Giza/Cairo ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>

customer service representative (English)

Nasoft

<div>Nasoft is currently seeking a Telesales Representative with strong English language skills (B2 level) to join our client's team. This role is vital in driving sales and fostering relationships with our customers through effective communication and persuasive techniques.
Key Responsibilities:<ul>
<li>Make outbound calls to potential customers to generate interest and drive sales.</li>
<li>Conduct follow-up calls to existing customers to promote new products and services.</li>
<li>Understand customer needs and provide appropriate solutions to meet those needs.</li>
<li>Maintain accurate records of all calls and customer interactions within the CRM.</li>
<li>Collaborate with the sales team to develop strategies to increase sales effectiveness.</li>
<li>Achieve or exceed monthly sales targets and KPIs.</li>
<li>Handle customer inquiries and complaints in a professional manner.</li>
<li>Provide feedback to management regarding potential improvements to sales processes.</li>
</ul>Requirements<ul>
<li>
Proven experience as a Telesales Representative or similar sales/customer service role.</li>
<li>Proficiency in English, with a minimum B2 level of fluency.</li>
<li>Strong communication and convincing skills.</li>
<li>Goal-oriented with a track record of meeting or exceeding sales targets.</li>
<li>Ability to handle objections and work well under pressure.</li>
<li>Proficient in using CRM software and basic MS Office applications.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
Ability to work independently and as part of a team. 
<li>
 
Working Conditions
</li><li><ul><li>Total working hours: 9 hours per day &mdash; 8 working hours + 1-hour break.
</li><li>Shift times may vary based on business needs (rotational shifts).
</li><li>Two days off per week (rotational schedule).
</li><li>Work mode: Office-based</li>
<li>Location: Sheikh Zayed</li>
<li>Performance evaluation: based on sales targets, call quality, and attendance.</li>
</ul></li>
</ul>Benefits<ul>
<li>
Competitive base salary + attractive commission structure.
</li><li>Professional development and career advancement opportunities.
</li><li>Supportive, energetic, and multicultural team environment.
</li><li>Social and medical insurance coverage.
</li><li>Learning &amp; Development programs (L&amp;D)</li></ul></div>

Telesales Representative (English Speaker B2)

About the Role:We&rsquo;re looking for a Customer Service Representative who is passionate about helping people and delivering exceptional experiences. You&rsquo;ll be the first point of contact for our customers, handling inquiries, solving problems, and ensuring satisfaction at every interaction.What You&rsquo;ll Do:<ul><li>Respond promptly to customer inquiries via phone, email, or chat</li><li>Handle and resolve complaints in a professional manner</li><li>Provide accurate information about products and services</li><li>Maintain detailed and organized records of customer interactions</li><li>Collaborate with other departments to ensure customer satisfaction</li><li>Meet performance targets related to quality, speed, and efficiency</li></ul>Requirements:<ul><li>Excellent command of English (spoken and written)</li><li>Strong communication and problem-solving skills</li><li>Ability to multitask and stay calm under pressure</li><li>Basic computer literacy (MS Office, CRM systems)</li><li>Previous experience in customer service or call centers is a plus</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Social and medical insurance</li><li>Paid training and career development opportunities</li><li>24/7 Transportation provided</li><li>Friendly and supportive work environment</li></ul>Ready to Join Us?If you&rsquo;re a good communicator who enjoys helping people, we&rsquo;d love to meet you! Apply now https://forms.office.com/pages/responsepage.aspx?id=1lGeWYwvR0OOWR95WlGpjD0n3uaEW1tAuJ8uKoHUr6xUOEQ5TlNHSkszS1hKQklOSFkwVU1FMTlDQy4u&amp;route=shorturlJob Type: Full-timePay: Up to E&pound;18,000.00 per monthApplication Question(s):<ul><li>In case of acceptance , are you ready for for immediate hire?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Location:<ul><li>6th of October City (Preferred)</li></ul>

Customer Service Representative (Morning Shifts ONLY)

QuickfirmX

We are hiring on behalf of our trusted partner TTEC, a global leader in customer experience solutions. This is your chance to join one of the top international call centers in Egypt and build a long-term, rewarding career in customer support.About the Role &ndash; What You Will DoAs a Dutch Speaker &ndash; Customer Service Representative (CSR 1) at TTEC, you&rsquo;ll be the first point of contact for customers, providing professional assistance and ensuring a positive experience with every interaction. You&rsquo;ll handle customer communications through calls, chats, or emails, helping them with inquiries and resolving issues efficiently.Your main responsibilities include:<ul><li>Handling incoming customer communications promptly and professionally.</li></ul><ul><li>Understanding customer needs and delivering accurate, helpful solutions.</li></ul><ul><li>Conducting research using internal tools to resolve product or account-related issues.</li></ul><ul><li>Documenting interactions and ensuring accurate follow-ups when necessary.</li></ul><ul><li>Working collaboratively with your team to maintain high-quality service standards.</li></ul><ul><li>Performing your duties in rotational shifts (24/7) with professionalism and consistency.</li></ul>This position requires strong communication skills, patience, and the ability to deliver excellent customer experiences. You&rsquo;ll receive full training and continuous support to help you succeed and grow in your role.Requirements * Language Skills: Dutch level C1 and English level B1.<ul><li>Experience: Minimum 6 months in a call center (customer service or related field).</li></ul><ul><li>Education: Graduates and dropouts are both welcome to apply.</li></ul><ul><li>Excellent communication and problem-solving skills.</li></ul><ul><li>Ability to work flexible, rotational shifts.</li></ul>Benefits<ul><li>Attractive Salary: 57,500 EGP Gross.</li></ul><ul><li>Transportation: Available after 9 PM (door-to-door service for females).</li></ul><ul><li>Social Insurance provided.</li></ul><ul><li>Work Location: Maadi, Cairo, Egypt (Postal Code: 11431).</li></ul><ul><li>Working Hours: 8 hours + 1-hour break.</li></ul><ul><li>Days Off: 2 days weekly.</li></ul>Why Join TTEC?At TTEC, you&rsquo;ll join an international team that values collaboration, growth, and continuous learning. You&rsquo;ll benefit from professional training, a supportive environment, and real career advancement opportunities in one of the world&rsquo;s leading BPO companies.If you&rsquo;re fluent in Dutch, confident in English, and looking for a stable, high-paying career, apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs &ndash; and start your journey with TTEC!Apply Now via QuickfirmX &ndash; The First Call Center Platform in Egypt.Job Type: Full-timePay: E&pound;57,000.00 per month

Dutch Speaker – Customer Service Representative

We are hiring on behalf of our trusted partner TTEC, a global leader in customer experience solutions. This is your chance to join one of the top international call centers in Egypt and build a long-term career in customer service.About the Role &ndash; What You Will DoAs a Customer Service Representative (CSR 1) at TTEC, you will be the first point of contact for customers, ensuring they receive exceptional service and support. You&rsquo;ll handle incoming calls, chats, or emails, provide accurate information, and resolve inquiries efficiently while maintaining a positive and professional attitude.Your responsibilities include:<ul><li>Answer incoming communications from customers courteously and professionally.</li><li>Identify and understand customer needs, offering clear and effective solutions.</li><li>Conduct quick research using internal systems to resolve technical or account-related issues.</li><li>Document all interactions accurately and ensure proper follow-up.</li><li>Collaborate with your team to maintain service quality and achieve performance targets.</li><li>Work on rotational shifts (24/7) while maintaining high service standards.</li></ul>This role requires strong communication skills, attention to detail, and the ability to stay calm under pressure. You will receive full support and training to ensure your success in the role.Requirements<ul><li>Language Skills: German level C1 and English level B1.</li><li>Experience: Minimum of 6 months in a call center (customer service or related field).</li><li>Education: Graduates and dropouts are both eligible.</li><li>Excellent communication, problem-solving, and multitasking abilities.</li></ul>Benefits<ul><li>Attractive Salary: 44,681 EGP Gross.</li><li>Transportation: Available after 9 PM (door-to-door for females).</li><li>Social Insurance provided.</li><li>Work Location: Maadi, Cairo.</li><li>Working Hours: 8 hours per day + 1-hour break.</li><li>Days Off: 2 days weekly.</li></ul>Why Join TTEC?At TTEC, you&rsquo;ll work in a dynamic, international environment that values teamwork, career growth, and continuous learning. You&rsquo;ll receive professional training, performance incentives, and the opportunity to grow within one of the biggest global BPO leaders.If you&rsquo;re fluent in German, confident in English, and ready for a rewarding career, apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs &ndash; and start your journey with TTEC!Apply Now via QuickfirmX &ndash; The First Call Center Platform in Egypt.Job Type: Full-timePay: E&pound;44,000.00 per month

German Speaker – Customer Service Representative

Explore 208+ Customer service representative english in Giza this November. Find roles across top companies and apply now to boost your career.

208 customer service representative english jobs IN Giza

customer service representative (English)

Telesales Representative (English Speaker B2)

Customer Service Representative (Morning Shifts ONLY)

Dutch Speaker – Customer Service Representative

Dutch Speaker – Customer Service Representative

German Speaker – Customer Service Representative

German Speaker – Customer Service Representative