customer service executive

customer support representative Jobs in Giza

customer support representative

customer service manager

Options outsourcing

<p><b>Job Title: Customer Service Manager</b></p><p>Company: Options Outsourcing</p><p>Location: Mohandessin, Cairo, Egypt</p><p>Job Type: Full-time</p><p>Net Salary: EGP 28,000 / month</p><p>---</p><p><b>Job Description:</b></p><p>Options Outsourcing is looking for an experienced Customer Service Manager to join our team.</p><p>The ideal candidate will have excellent communication skills, leadership abilities, and a proven track record in managing customer service teams within the consolidation or debt relief industry.</p><p><b>Responsibilities:</b></p><p>- Manage and support the customer service team to achieve performance goals.</p><p>- Ensure high-quality service delivery and customer satisfaction.</p><p>- Handle escalated customer issues and resolve them efficiently.</p><p>- Monitor KPIs and prepare performance reports.</p><p>- Provide coaching and feedback to team members.</p><p><b>Requirements:</b></p><p>- 3&ndash;4 years of experience as a Customer Service Manager.</p><p>- English level B2+/C1 &ndash; strong verbal and written communication skills.</p><p>- Experience in Consolidation or Debt Relief is preferred.</p><p>- Excellent problem-solving and organizational skills.</p><p>- Able to work under pressure and meet deadlines.</p><p><b>Work Conditions:</b></p><p>- Night Shifts: 4 PM &ndash; 1 AM &amp; 6 PM to 3 AM</p><p>- Days Off: Thursday &amp; Friday</p><p>- Start Date: ASAP</p><p>- Transportation is provided for females after shifts.</p><p>Job Type: Full-time</p><p>Pay: E&pound;28,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you 100% okay with working from site in Mohandessin, Giza?</li></ul><p>Experience:</p><ul><li>Customer Service Management: 3 years (Required)</li></ul><p>Language:</p><ul><li>English Fluently (B2+/C1 Level) (Required)</li></ul>

Customer Service Manager

Medmark Egypt

<div>
 <p>
  Position: Customer Service Executive. (Voice)
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Type: Full Time
 </p>
 <p>
  Working Hours: Fixed working hours from (9 to 5)
 </p>
 <p>
  Working Days: 5 Days (Friday &amp; Saturday are off)
 </p>
 <p>
  Location: Mohandseen (Transportation Provided)
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications Required:
 </p>
 <p>
  <br/>
 </p>
 <p>
  - Very Good-Excellent Command of English Language.
 </p>
 <p>
  - Excellent Communication Skills.
 </p>
</div>


Customer Service Executive

al ahli bank of kuwait

<div></div><div><p><b>Date: </b>Oct 21, 2025
</p><p><b>Location:</b> 6Th Of October Branch (EGY2), Egypt
</p><p><b>Company: </b>AL AHLI BANK OF KUWAIT
</p><div><p>Reports to: Branch Manager</p>
<p>
Key Accountabilities:</p>
<ul>
<li>Sales Achieve sales targets for all bank&rsquo;s products as per branch business objectives</li>
<li>Sales opportunities Maximize opportunities to sell additional products and services to the existing &amp; potential Customers</li>
<li>Products Explain products and services to customers in order to achieve sales</li>
<li>Priority customers Maintain strong relationships with priority customers.</li>
<li>Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints</li>
<li>Complaints Resolve issues and complaints from customers; escalate issue when outside authority</li>
<li>Custody 2nd Custodian of Cash area, along with required tasks, e.g. ATM refurbishment, cash reconciliation, etc</li>
<li>Customer transactions Supervise CSRs in customer transactions, ensure transactions are promptly logged and documents completed</li>
<li>Work supervision Supervise all CSR's daily activities.</li>
<li>Corporate governance Ensure all activities comply with corporate governance &amp; regulatory/legal frameworks</li>
<li>Compliance &amp; AML: AML duties for opening accounts /update KYC &hellip; etc.</li>
</ul>
<p>Experience</p>
<ul>
<li>Minimum of 5 years in a branch role, typically CSR</li>
<li>Sales experience</li>
<li>Experience of handling and customer transactions and requests</li></ul></div></div><p></p>

Sales & Services Head - 6th of October Branch

Halan - حالا

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  The Sales Support Specialist is responsible for providing administrative and operational support to the sales team to ensure smooth and efficient sales processes. This role involves handling customer inquiries, preparing sales documents, and coordinating between the sales team and other departments to achieve sales targets.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ol>
  <br/>
  <li>
   Assist the sales team in preparing proposals, contracts, and sales presentations.
  </li>
  <br/>
  <li>
   Respond to customer inquiries and provide product or service information.
  </li>
  <br/>
  <li>
   Maintain and update customer databases and sales records.
  </li>
  <br/>
  <li>
   Coordinate with the logistics and finance departments to ensure timely delivery and payment processing.
  </li>
  <br/>
  <li>
   Track sales performance and generate reports for the sales manager.
  </li>
  <br/>
  <li>
   Handle administrative tasks such as scheduling meetings, managing calendars, and organizing sales materials.
  </li>
  <br/>
  <li>
   Provide post-sales support to ensure customer satisfaction.
  </li>
 </ol>
</div>


Sales Support Officer

Talaat Moustafa Group

<div>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Sales Negotiation:
   </strong>
   Effectively sell TMG&rsquo;s properties through comprehensive negotiation strategies.
  </li>
  <li>
   <strong>
    Relationship Management:
   </strong>
   Cultivate and maintain positive business relationships with customers to enhance rapport and trust.
  </li>
  <li>
   <strong>
    Lead Generation:
   </strong>
   Proactively reach out to potential customers through referrals and networking.
  </li>
  <li>
   <strong>
    Target Achievement:
   </strong>
   Meet and exceed agreed-upon sales targets and deadlines.
  </li>
  <li>
   <strong>
    Team Collaboration:
   </strong>
   Coordinate efforts with team members and other departments to maximize results.
  </li>
  <li>
   <strong>
    Market Insights:
   </strong>
   Provide reports on customer needs, competitive activities, and potential opportunities for new products/services to the direct manager.
  </li>
  <li>
   <strong>
    Market Awareness:
   </strong>
   Stay informed about current sales market trends, best practices, and promotional strategies.
  </li>
  <li>
   <strong>
    Order Management:
   </strong>
   Process customer orders by referencing price lists and product literature, and direct customers to appropriate departments to facilitate the sales process.
  </li>
  <li>
   <strong>
    Reporting:
   </strong>
   Maintain accurate reports, including daily call logs, weekly targeted plans, and monthly performance results.
  </li>
  <li>
   <strong>
    Issue Resolution:
   </strong>
   Address customer complaints by investigating issues, developing solutions, and preparing reports with recommendations for the direct manager.
  </li>
  <li>
   <strong>
    Team Contribution:
   </strong>
   Collaborate with colleagues to achieve collective goals and results.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, Management, Marketing, or a related field.
  </li>
  <li>
   Minimum of 5 years of progressive experience in real estate sales.
  </li>
  <li>
   Excellent command of English; proficiency in additional languages is a plus.
  </li>
  <li>
   Strong communication skills and a proven ability to work effectively in a team.
  </li>
  <li>
   Willingness to work from alternate locations as needed.
  </li>
  <li>
   Commitment to delivering exceptional customer service.
  </li>
  <li>
   Ability to thrive in a fast-paced, dynamic environment.
  </li>
  <li>
   Results-oriented mindset with a focus on achieving goals
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Property Consultant

Omnie

<p><b>Job Description:</b></p><p>We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional customer service support while leveraging your expertise in Shopify, ecommerce, logistics, and process improvement.</p><p><b>Responsibilities:</b></p><ul><li>Utilize expert knowledge of Shopify and ecommerce platforms to assist customers with their online shopping experience, order placement, and product inquiries.</li><li>Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.</li><li>Provide accurate, timely information to customers regarding order status, shipping, delivery, returns, and refunds.</li><li>Collaborate with internal teams to ensure efficient and seamless order processing and delivery.</li><li>Troubleshoot and resolve customer issues effectively, always demonstrating empathy and professionalism.</li><li>Identify opportunities for process improvements and work closely with the management team to implement changes that enhance the overall customer experience.</li><li>Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.</li><li>Build and maintain strong relationships with clients, understanding their unique needs and providing personalized support and recommendations.</li><li>Stay up to date with product knowledge, industry trends, and best practices in ecommerce and customer service.</li><li>Collaborate with cross-functional teams to address customer feedback and communicate suggestions for product enhancements or service improvements.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience (2+ years) as a Customer Service Representative or similar role, in an E-commerce or online retail environment.</li><li>In-depth knowledge of Shopify and other ecommerce platforms, including order management, inventory control, and payment processing.</li><li>Strong understanding of logistics and supply chain management, with the ability to track shipments and resolve delivery issues.</li><li>Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.</li><li>Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.</li><li>Ability to handle multiple tasks simultaneously and prioritize workload effectively.</li><li>Proficiency in using CRM systems and other customer service tools.</li><li>Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.</li><li>Strong attention to detail and organizational skills, ensuring accurate and timely follow-up with customers.</li><li>Experience in process improvement and the ability to identify areas for operational efficiency.</li></ul><p><b>Qualifications:</b></p><ul><li>Proven experience as an E-Commerce Customer Service Representative or similar customer support role.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li><li>Strong problem-solving skills and a proactive approach to resolving issues.</li><li>Proficiency in using CRM software and other customer service tools.</li><li>Ability to multitask, prioritize, and manage time effectively in a remote work environment.</li><li>Empathetic and patient demeanor with a customer-centric mindset.</li></ul><p><b>Education and Experience:</b></p><ul><li>High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.</li></ul><p><b>PLEASE READ (IMPORTANT):</b></p><ul><li>PLEASE SUBMIT A LINK TO YOUR UPDATED RESUME AND A SHORT VOICE OR VIDEO INTRODUCTION.</li><li>Note that we will not review submissions without a resume and a voice or video recording.</li></ul><p><b>Wage:</b></p><ul><li>$2.50 USD per hour</li></ul><p><b>Schedule:</b></p><ul><li>TBD</li></ul><p><b>Why Join Us?</b></p><ul><li>Be part of a dynamic and growing team.</li><li>Work remotely with a flexible and supportive environment.</li></ul><p>If you&rsquo;re passionate helping customers, and thrive in a fast-paced environment, we&rsquo;d love to have you on our team! Apply now to be our Customer Service Representative!</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Please paste the link to your voice introduction here.</li><li>How many years of experience with E-commerce do you have?</li></ul>

Customer Service Representative (EG)

QuickfirmX

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>10/10/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Customer Service
</div></div><div><p>Salary</p>
<div>31000
</div></div><div><p>City</p>
<div>Giza
</div></div><div><p>State/Province</p>
<div>AI Jizah
</div></div><div><p>Country</p>
<div>Egypt
</div></div><div><p>Zip/Postal Code</p>
<div>12577</div></div></ul></div>
<br><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p></p><div><div>QuickfirmX is hiring Customer Service Advisors for Concentrix &ndash; French-speaking accounts based in Smart Village, Giza.<br>
</div><div>
Join one of the world&rsquo;s top BPO companies and deliver exceptional customer experiences for leading global brands.</div><p></p><h3 class="jobSectionHeader"><b><br>
Job Role</b></h3><ul><li><p><br>
Handle customer interactions via calls, chats, and emails in French.</p></li><li><p><br>
Resolve product or service-related issues efficiently and professionally.</p></li><li><p><br>
Follow internal company procedures and performance standards.</p></li><li><p><br>
Maintain polite, clear, and professional communication at all times.</p></li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><ul><li><p><br>
Ensure customer satisfaction and meet service quality KPIs.</p></li><li><p><br>
Accurately document all customer interactions.</p></li><li><p><br>
Build strong rapport with customers and offer suitable solutions or recommendations.</p></li><li><p><br>
Collaborate with your team to achieve shared goals and maintain a positive work environment.</p></li><li><p><br>
Participate in training and development programs.</p></li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><ul><li><p>
French Language Level: Minimum B2 or B2+</p></li><li><p><br>
English Language Level: Minimum B1</p></li><li><p><br>
Education: Graduates only</p></li><li><p><br>
Location: Must be able to work onsite in Smart Village, Giza</p></li><li><p><br>
Excellent communication and problem-solving skills.</p></li><li><p><br>
Ability to multitask and work under pressure.</p></li><li><p><br>
Previous customer service experience is a plus, but not mandatory.</p></li><li><p><br>
Strong teamwork and adaptability to dynamic environments.</p></li></ul><h3 class="jobSectionHeader"><b><br>
Shifts</b></h3><ul><li><p><br>
Rotational shifts (24/7), flexibility required.</p></li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Benefits</b></h3><ul><li><p>
Salary: Up to 31,000 EGP gross /month</p></li><li><p><br>
Full medical and social insurance</p></li><li><p><br>
Paid training provided</p></li><li><p><br>
Transportation available</p></li><li><p><br>
Career growth opportunities within Concentrix</p></li><li><p><br>
Two days off per week</p></li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Interview Process</b></h3><ul><li><p><br>
Initial Assessment &ndash; Conducted online by QuickfirmX (mandatory)</p></li><li><p><br>
Final Interview &ndash; Conducted onsite at Concentrix Smart Village</p></li></ul><p></p><div><br>
If you&rsquo;re fluent in French, confident in English, and looking for a rewarding career with one of the world&rsquo;s most reputable customer experience leaders<br>
</div><div>
Apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs, and start your journey with Concentrix Smart Village.</div></div></div><p></p>

French-Speaking Customer Service Advisor

Explore 104+ Customer service manager in Giza this October. Find roles across top companies and apply now to boost your career.