customer service representative Jobs in Giza

customer service representative

customer service specialist

customer services supervisor (m/w/d) Jobs in Giza

customer services supervisor (m/w/d)

customer success specialist

key account manager

customer service manager

Nahla Farid

A leading company in the field of Wood flooring , Stairs ,Pergolas. With over 45 years of experience, we have a diverse portfolio of Residential and Commercial projects across Egypt. Our core values include trustworthiness, uniqueness, and customer satisfaction.Role DescriptionThis is a full-time on-site position based in Giza for a Showroom Manager specializing in wood flooring. The Showroom Manager will oversee daily operations, manage a team, and ensure that the showroom meets its sales and customer service objectives. The role includes supervising merchandise displays, training teams, building strong customer relationships, ensuring customer satisfaction, and achieving sales targets. The manager will maintain the standard and aesthetics of the showroom, while fostering an environment of high-quality customer experience and service excellence.Qualifications<ul><li>Strong expertise in Customer Service, Customer Satisfaction, and fostering a positive Customer Experience</li><li>Proven skills in Sales and achieving sales targets efficiently</li><li>Experience managing Showrooms, including display management and team oversight</li><li>Leadership, organizational, and team management abilities</li><li>Effective communication and interpersonal skills to build and maintain customer relationships</li><li>Experience within the wood flooring, wood industry, or furniture industry</li><li>Bachelor's degree in Business Administration, Marketing, or a related field is preferred</li></ul>Job Type: Full-timePay: From E&pound;25,000.00 per monthApplication Question(s):<ul><li>What is your current notice period?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Showroom Manager ( Wood/ furniture industry)

Symrise

<div>About us 
Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients, as well as functional ingredients. Its customers include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry, and producers of nutritional supplements and pet food.

With sales of around &euro;5 billion in the 2024 fiscal year, the company ranks among the leading global suppliers. The Group, headquartered in Holzminden, Germany, operates in more than 100 locations across Europe, Africa and the Middle East, Asia, the United States, and Latin America.

Together with its customers, Symrise develops new ideas and market-ready concepts for products that are an essential part of everyday life. Economic success and corporate responsibility are inextricably linked.

Symrise &ndash; always inspiring more&hellip; 
About the Role 
The role is responsible for end‑to‑end customer order management and coordination, ensuring a high level of service from order receipt to final delivery. This position acts as a key interface between customers, sales, planning, production, logistics, and shipping, with full ownership of customer orders, shipments, and related issues.

The role requires strong organizational skills, customer focus, and the ability to manage multiple stakeholders while ensuring accurate order processing, timely deliveries, and continuous improvement of customer service processes.

Key Responsibilities
<ul>
<li>Receive and process customer purchase orders, ensuring accuracy and completeness.</li>
<li>Enter customer orders into SAP, maintaining correct configurations and up‑to‑date master data.</li>
<li>Coordinate with the planning team to confirm and align estimated dispatch dates.</li>
<li>Send order confirmations to customers, including accurate and timely dispatch information.</li>
<li>Monitor and analyze customer forecasts, track updates, and assess forecast accuracy in collaboration with the sales team.</li>
<li>Act as the main point of contact for customers regarding order status, dispatch dates, scheduling, shipping documentation, and inquiries.</li>
<li>Prepare and manage export shipping documentation, obtain required attestations, and ensure compliance with customer‑specific requirements.</li>
<li>Manage customer complaints in SAP, conduct investigations, and provide clear closure reports.</li>
<li>Expand and maintain the freight forwarder network, evaluate offers, monitor service quality, review invoices, and coordinate with accounting.</li>
<li>Ensure effective communication and alignment between sales, production, planning, and shipping teams to meet customer commitments.</li>
<li>Take full end‑to‑end ownership of customer shipments and proactively resolve issues.</li>
<li>Communicate proactively with customers, keeping them informed of any changes, delays, or risks.</li>
<li>Identify root causes of recurring issues and drive continuous improvement in customer service and logistics processes.</li>
<li>Participate in monthly follow‑up calls with the EAME Customer Service Director.</li>
<li>Analyze On‑Time Delivery (OTD) performance based on first confirmations and identify improvement areas.</li>
<li>Review pending deliveries and coordinate with sales to define realistic dispatch dates.</li>
<li>Ensure full compliance with environmental, health, and safety (EHS) rules and guidelines.</li></ul> 
About You 
You are an experienced Customer Service professional with a strong background in order management, logistics coordination, and complaint handling within a B2B industrial or food ingredients environment. You bring a hands‑on, structured approach and are comfortable leading people, processes, and decisions in a fast‑paced, multinational context.

Education
<ul>
<li>Bachelor&rsquo;s degree in Business, Management, Logistics, Supply Chain, or a related field.</li>
<li>University, college, or professional training background accepted.</li>
</ul>
Experience
<ul>
<li>5+ years of experience in Customer Service, Order Management, Logistics Operations, or Service Operations.</li>
<li>Prior exposure to complaint handling, end‑to‑end order processing, and customer service workflows is required.</li>
<li>Supervisory or team‑lead experience is strongly preferred, with the ability to support and guide less experienced team members.</li>
<li>Experience in B2B environments is essential.</li>
<li>Background in food ingredients or similar manufacturing industries is a strong advantage.</li>
<li>Experience in FMCG or multinational companies is a plus.</li>
</ul>
Role Scope &amp; Functional Knowledge
<ul>
<li>Strong understanding of order‑to‑cash processes, including:
<ul><li><div><ul><li>Receiving and processing customer orders</li>
<li>SAP order entry and follow‑up</li>
<li>Order confirmation and full order lifecycle tracking</li>
</ul></div></li></ul></li><li>Solid experience in logistics management, both local (Egypt) and export, including:
<ul><li><div><ul><li>Shipment coordination</li>
<li>Documentation preparation and customer communication</li>
</ul></div></li></ul></li><li>Proven experience in complaint management, including registration in SAP, follow‑up, and closure.</li>
<li>Good understanding of service workflows, quality standards, and customer expectations.</li>
</ul>
Leadership &amp; Soft Skills
<ul>
<li>Strong leadership capabilities, with the ability to supervise, coach, and develop team members.</li>
<li>Ownership mindset, with clear accountability and decision‑making skills.</li>
<li>Excellent communication skills, able to engage effectively with customers and internal stakeholders.</li>
<li>Strong problem‑solving and analytical skills, with the ability to identify root causes and drive improvements.</li>
<li>Ability to lead processes, not just execute them, and continuously improve ways of working.</li>
</ul>
Systems &amp; Technical Skills
<ul>
<li>SAP experience is required, particularly in customer service, order management, and complaint handling; experience in these areas is preferable.</li>
<li>Excel skills (reporting, tracking, follow‑ups) are required.</li>
<li>Comfortable working with systems, data, and structured processes.</li>
</ul>
Team &amp; Environment
<ul>
<li>You will be part of a Customer Service team composed of a Customer Service Head and four leaders, all reporting to the Customer Service Manager.</li>
<li>The role includes supervising team members with less experience, ensuring consistency, quality, and service excellence.</li>
</ul>
Languages
<ul>
<li>Fluent English is mandatory.</li>
<li>Arabic is required.</li></ul> 
Our Offer 
At Symrise, you will have the opportunity to grow professionally and enjoy inspiring experiences that contribute to the well‑being of millions of people across more than 160 countries. 
People are at the center of everything we do. This approach drives our above‑market growth and makes our company an exceptional place to develop your career. 


Committed to Diversity, Equity and Inclusion

At Symrise, we value diversity in all its forms. We believe in equality, respect and inclusion as fundamental pillars of our culture. We welcome individuals of all backgrounds, genders, ages and beliefs, convinced that diversity fuels innovation. 
If you want to be part of a team that celebrates collaboration and unique perspectives, we encourage you to apply. 


We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. 

Job Reference: EA03839</div>

Customer Services Supervisor (m/w/d)

Hilton

<div>Food and Beverage Manager
A Food and Beverage Manager is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. 
 
 
What will I be doing? 
As a Food and Beverage Manager, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Manage all Food and Beverage Outlet operations</li>
<li>Maintain exceptional levels of customer service</li>
<li>Ensure compliance of brand standards</li>
<li>Recruit, manage, train and develop the Food and Beverage team</li>
<li>Manage guest queries in a timely and efficient manner</li>
<li>Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll</li>
<li>Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li>
<li>Develop menus with other members of Food and Beverage team</li>
<li>Accountable for monthly stock takes</li>
<li>Incentivise team members to maximize sales and revenue</li>
<li>Carry out annual and mid-year appraisals with Managers under your responsibility</li>
<li>Evaluate guest satisfaction levels with a focus on continuous improvement</li>
<li>Ensure communication meetings are conducted and post-meeting minutes generated</li>
<li>Be environmentally aware</li>
<li>Assist other departments wherever necessary and maintain good working relationships</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li></ul>
What are we looking for? 
A Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Management and/or supervisory Food and Beverage experience</li>
<li>Able to meet financial targets</li>
<li>Ability to comply with all Food and Beverage brand standards</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Willingness to develop team members and self</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work on your own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Degree in relevant area</li>
<li>Passion for delivering exceptional levels of guest service</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Food and Beverage Manager

<div>Revenue Manager
A Revenue Manager manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. 
 
 
What will I be doing? 
As Revenue Manager, you are responsible for analysing and presenting financial data that will help the Sales and Senior executive teams to make well-informed decisions about potential new business and the market, in general.<ul>
<li>Manage and lead the Team through day-to-day operations, as well as strategically guide the Revenue department to achieve Team and organisational goals</li>
<li>Ensure yield exemptions are investigated and analysed and new business opportunities are identified</li>
<li>Gather and analyse statistics, yield information and all other relevant information in order to identify potential new business, markets and trends, and to minimise risk</li>
<li>Prepare a three-month market segment outlook and maintain on a daily basis by monitoring actual results versus forecast for plan achievement</li>
<li>Complete and analyse month-end reports</li>
<li>Outline risks and opportunities relative to meeting rooms versus Guest room availability to present at weekly meetings</li>
<li>Record and analyse all refused, lost, cancelled and waitlisted business for both Guest rooms and Conference and Banquet (Conference and Banquet) meeting space</li>
<li>Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks</li>
<li>Ensure Team Members have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties</li>
<li>Manage staff performance in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Revenue Team</li></ul>
What are we looking for? 
A Revenue Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure and under own initiative</li>
<li>Previous experience in sales role with the ability to close a sale</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of local market</li>
<li>Knowledge of hospitality</li>
<li>Passion for sales and for achieving targets and objectives</li>
<li>Degree level qualification in a relevant field</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Revenue Manager

BayanTech

<div><h3 class="jobSectionHeader">Role Overview</h3><h5 class="jobSectionHeader">
We are looking for a Product Marketing Manager who will bridge the gap between product development, marketing, and sales to bring our technology products to market successfully.</h5>
This role is responsible for translating product capabilities into clear customer value, defining product positioning and messaging, developing Go-To-Market strategies, and supporting product commercialization and revenue growth.
The Product Marketing Manager will work closely with R&amp;D, Product Teams, Marketing, and Sales to ensure our products are positioned effectively in the market and achieve strong adoption among target customers.
This role focuses on AI-powered SaaS platforms and B2B technology solutions, helping businesses improve efficiency and automation through innovative digital products.<h2 class="jobSectionHeader">
Key Responsibilities</h2><h3 class="jobSectionHeader">
1. Product Positioning &amp; Messaging</h3><ul><li>
Develop clear product positioning and value propositions</li><li>
Translate complex product capabilities into customer-focused messaging</li><li>
Define Ideal Customer Profiles (ICP) and buyer personas</li><li>
Conduct competitive analysis and identify market differentiation opportunities</li><li>
Ensure consistent messaging across marketing and sales channels</li></ul><h3 class="jobSectionHeader">
2. Go-To-Market Strategy</h3><ul><li>
Develop and execute Go-To-Market (GTM) strategies for product launches and feature releases</li><li>
Define product target segments, positioning, and messaging</li><li>
Support pricing strategy and product packaging decisions</li><li>
Work closely with marketing teams to align campaigns and demand generation efforts</li></ul><h3 class="jobSectionHeader">
3. Product Launch &amp; Commercialization</h3><ul><li>
Plan and coordinate product launches</li><li>
Create and manage product launch plans and timelines</li><li>
Develop product marketing assets including:<ul><li>
Product pages</li><li>
Sales decks</li><li>
Product documentation</li><li>
Product demos</li><li>
Case studies</li><li>
Explainer materials</li></ul></li></ul><h3 class="jobSectionHeader">
4. Sales Enablement</h3><ul><li>
Equip sales teams with sales enablement materials</li><li>
Develop:<ul><li>
Product presentations</li><li>
Battle cards</li><li>
Competitive comparison guides</li></ul></li><li>
Train internal teams on product messaging and value propositions</li><li>
Support sales teams in addressing customer objections</li></ul><h3 class="jobSectionHeader">
5. Market Research &amp; Customer Insights</h3><ul><li>
Conduct market research and competitor analysis</li><li>
Gather insights from customers, prospects, and sales teams</li><li>
Identify market opportunities and product improvements</li><li>
Provide feedback to product teams based on market demand and user insights</li></ul><h3 class="jobSectionHeader">
6. Product Adoption &amp; Growth</h3><ul><li>
Track product performance metrics including:<ul><li>
Product adoption</li><li>
Customer engagement</li><li>
Conversion rates</li><li>
Customer feedback</li></ul></li><li>
Work with marketing teams to improve product awareness and adoption</li><li>
Identify opportunities to improve product onboarding and messaging</li></ul><h3 class="jobSectionHeader">
7. Cross-Functional Collaboration</h3><ul><li>
Work closely with:<ul><li>
Product Managers</li><li>
Engineering teams</li><li>
Marketing teams</li><li>
Sales teams</li></ul></li><li>
Ensure alignment between product development and market needs</li></ul><h2 class="jobSectionHeader">
Key Skills &amp; Qualifications</h2><ul><li>
4&ndash;7 years of experience in Product Marketing, B2B Marketing, or SaaS Marketing</li><li>
Experience working with technology products or SaaS platforms</li><li>
Strong understanding of product commercialization and market positioning</li></ul><h3 class="jobSectionHeader">
Required Skills</h3>
Strong knowledge of:<ul><li>
Product Positioning</li><li>
Value Proposition Development</li><li>
Go-To-Market Strategy</li><li>
Customer Segmentation</li><li>
Competitive Analysis</li><li>
B2B Marketing</li><li>
Product Launch Strategy</li></ul> 
Ability to:<ul><li>
Translate technical product features into business value</li><li>
Work cross-functionally with product, marketing, and sales teams</li><li>
Communicate complex ideas in a clear and compelling way</li></ul></div>

Product Marketing Manager

MC Ledger

<div>Company Description 
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services. 
Job Description 
Job purpose:
The Financial Account Manager leads the financial delivery for assigned clients, ensuring accurate, timely, and compliant reporting. They oversee onboarding, manage invoicing and collections, and coordinate the preparation and presentation of financial reports. In parallel, they maintain strong client relationships, handle ongoing support and communication, and contribute to business growth by identifying upsell and cross-sell opportunities.
Duties &amp; responsibilities:<ul><li>
Act as the primary financial advisor for a portfolio of clients, overseeing end-to-end financial service delivery.</li><li>
Present and explain financial reports to clients, respond to queries, and ensure accuracy and relevance.</li><li>
Represent the company in high-level client meetings and planning sessions, strengthening trust and long-term relationships.</li><li>
 Lead onboarding for new clients: system setup, document collection, and service kickoff.</li><li>
 Oversee daily accounting activities (journal entries, reconciliations, AP/AR), ensuring local compliance (UAE/KSA).</li><li>
 Lead month-end and quarter-end closings, posting adjustments and delivering accurate draft financials.</li><li>
Finalize financial reports: income statements, balance sheets, cash flow statements, and supporting schedules.</li><li>
Review and reconcile bank accounts, intercompany balances, receivables, and payables monthly.</li><li>
Ensure full compliance with accounting standards (IFRS or equivalent) and local statutory requirements in the UAE and KSA.</li><li>
Collaborate with assigned Accountants to ensure data accuracy and timely reporting.</li><li>
 Collaborate closely with the Tax team to ensure seamless integration between accounting and tax services, aligning bookkeeping practices with tax compliance requirements.</li><li>
 Own billing preparation and ensure invoice accuracy before release; follow up on collections.</li><li>
 Identify upselling and cross-selling opportunities through close client interaction and awareness of service needs.</li><li>
Respond to client operational queries and escalate strategic issues to the Financial Services Manager when needed.</li><li>
 Mentor and review work prepared by Accountants, offering technical support and quality checks.</li><li>
Propose and implement process improvements; help document SOPs and optimize tool usage.</li><li>
 Support ad-hoc tasks (e.g., budget vs. actual, backlog, inventory management, etc.).</li><li>
 Promote operational excellence by training junior staff and supporting system/process upgrades.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Accounting or Finance (or related field).</li><li>
Additional certifications e.g., IFRS, CA, CPA Part-qualified are a plus</li><li>
 5&ndash;7 years of hands-on accounting experience, preferably in a client-servicing or outsourced finance role.</li><li>
Experience managing a portfolio of SME clients is highly desirable</li><li>
 Strong proficiency in accounting software.</li><li>
 Comfortable working with trial balances, bank reconciliations, AP/AR, and generating financial reports Good command of Excel or Google Sheets (pivot tables, basic formulas, VLOOKUP, etc.)</li><li>
Ability to handle day-to-day communication with clients confidently and professionally Experience presenting financials and answering client queries related to reports or bookkeeping</li><li>
 Highly organized and capable of managing multiple client accounts</li><li>
 Strong attention to detail and sense of accountability for report accuracy and timelines</li><li>
 Fluency in English (B2+) is required.</li></ul></div>

Financial Account Manager (Financial Services)

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at 6th of October site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Work location: 6th of October, Giza, Egypt
 
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 <li>
 Free online courses.
 </li>
 </ul>
</div>

Customer Service Specialist

Explore 81+ Customer service manager in Giza this April. Find roles across top companies and apply now to boost your career.