customer service executive

customer service operation manager Jobs in Giza

customer service operation manager

customer service representative (english) Jobs in Giza

customer service representative (english)

customer service manager

Options outsourcing

Job Title: Customer Service ManagerCompany: Options OutsourcingLocation: Mohandessin, Cairo, EgyptJob Type: Full-timeNet Salary: EGP 28,000 / month---Job Description:Options Outsourcing is looking for an experienced Customer Service Manager to join our team.The ideal candidate will have excellent communication skills, leadership abilities, and a proven track record in managing customer service teams within the consolidation or debt relief industry.Responsibilities:- Manage and support the customer service team to achieve performance goals.- Ensure high-quality service delivery and customer satisfaction.- Handle escalated customer issues and resolve them efficiently.- Monitor KPIs and prepare performance reports.- Provide coaching and feedback to team members.Requirements:- 3&ndash;4 years of experience as a Customer Service Manager.- English level B2+/C1 &ndash; strong verbal and written communication skills.- Experience in Consolidation or Debt Relief is preferred.- Excellent problem-solving and organizational skills.- Able to work under pressure and meet deadlines.Work Conditions:- Night Shifts: 4 PM &ndash; 1 AM &amp; 6 PM to 3 AM- Days Off: Thursday &amp; Friday- Start Date: ASAP- Transportation is provided for females after shifts.Job Type: Full-timePay: E&pound;28,000.00 per monthApplication Question(s):<ul><li>Are you 100% okay with working from site in Mohandessin, Giza?</li></ul>Experience:<ul><li>Customer Service Management: 3 years (Required)</li></ul>Language:<ul><li>English Fluently (B2+/C1 Level) (Required)</li></ul>

Customer Service Manager

Position Overview:The Customer Service Manager will oversee daily operations of our call center, manage a team of customer service representatives, and implement strategies to improve customer satisfaction, efficiency, and performance. The ideal candidate is a strong communicator, analytical thinker, and inspirational leader with experience in fast-paced customer service environments.Key Responsibilities :<ul><li>Lead, coach, and develop a team of customer service representatives to meet and exceed KPIs and service standards.</li><li>Monitor daily operations and call center metrics to identify opportunities for improvement.</li><li>Handle escalated customer inquiries with professionalism and efficiency.</li><li>Collaborate with other departments to streamline communication and enhance customer experience.</li><li>Conduct performance reviews, provide ongoing feedback, and support career development.</li><li>Develop and implement training programs and operational procedures.</li><li>Prepare and present reports on service performance, trends, and team productivity.</li></ul>Job Type: Full-timePay: From E&pound;28,000.00 per month

Customer service manager

HONOR

<div>
 
 
 About HONORdh
 
 
 
 HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 
 
 For more information, please visit HONOR online at https://www.hihonor.com/fr/
 
 
 
 
 
 Privacy notice for FR: https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1346&amp;country=fr&amp;branchId=0&amp;langCode=fr-fr
 
 
 
 
 
 
 Position: Customer Service Operation Manager
 
 
 
 
 Job location: 26th July street, Touristic Zone, 6th of October, Giza, Egypt.
 
 
 
 
 
 
 
 WHERE YOUR EXPERTISE IS NEEDED
 
 
 
 
 
 <ul>
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 Use call center management methodology to manage BPO and push it improve.
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 Resolve customer issues Including not limited to technical\ecommerce\logistics\finance\return escalated from BPO by communicate with/push different department of Honor.
 </li>
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 Output guidance and training BPO to improve their skill.
 </li>
 <li>
 Lead some key projects and create the process and output the operation guidance/procedure.
 </li>
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 Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
 </li>
 <li>
 Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
 </li>
 <li>
 Output some reports.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE ARE LOOKING FOR
 
 
 <ul>
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 At least 6 years call center experience. At least 2 years project management experience for managing 30FTE.
 </li>
 <li>
 Good communication skill and be good at pushing other department and supplier to improve
 </li>
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 Be good at creating PPT and presentation. Be good at excel and call center business data analysis. Be good at creating business report.
 </li>
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 Self-motivated, Result oriented.
 </li>
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 Bachelor&rsquo;s degree or above
 </li>
 <li>
 
 English is mandatory, French will be a plus.
 
 </li>
 </ul>
 
 Please, send us your resume in English or French.
 
 
 
 
 
 At Honor, we celebrate Diversity&amp;Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com &amp; francehr@honor.com.
 
</div>

Customer Service Operation Manager

Aramex

<div>
 Job description:
 
 
 
 Purpose of the Job
 
 
 &nbsp;
 
 
 The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 Job Description
 
 
 &nbsp;
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
 </li>
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 Build and maintain strong customer relationships by providing a positive experience.
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 Identify and resolve customer issues efficiently while adhering to company policies.
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 Coordinate with internal teams (sales, logistics, finance, etc.) to resolve escalated issues.
 </li>
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 Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
 </li>
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 Process and track customer orders, ensuring accurate and timely delivery.
 </li>
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 Keep customers informed about the status of their orders and address any delivery concerns.
 </li>
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 Gather and record customer feedback to improve services and customer satisfaction.
 </li>
 <li>
 Prepare regular reports on customer service metrics, including response time, issue resolution, and customer satisfaction.
 </li>
 <li>
 Maintain up-to-date knowledge of the company&rsquo;s products and services to provide accurate information to customers.
 </li>
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 Educate customers about new products, services, and promotions to enhance the customer experience.
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 Collaborate with the customer service team to develop best practices and improve workflows.
 </li>
 <li>
 Participate in training programs to enhance customer service skills and knowledge.
 </li>
 </ul>
 
 &nbsp;
 
 
 Job Requirements - Experience and Education
 
 
 &nbsp;
 
 <ul>
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 Bachelor&rsquo;s degree in business, communications, or related field preferred.
 </li>
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 2+ years of experience in customer service or a related field.
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 Proficient in CRM software (e.g. Salesforce) and MS Office.
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 Ability to work in a fast-paced environment and manage multiple tasks.
 </li>
 <li>
 Ability to maintain a positive attitude under pressure.
 </li>
 </ul>
</div>

Customer Service Executive

Al-Mansour Automotive

<div>
 
 
 Job Role
 
 
 
 Receives and processes customer orders, inquiries, and/or complaints covering items or products ordered and supports customers through specialized technical or scientific knowledge/product applications. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
 </li>
 <li>
 Provide advanced product/service information and respond to complex customer questions about the product/service.
 </li>
 <li>
 Provide fault isolation and resolution to limit and address issues promptly.
 </li>
 <li>
 Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
 </li>
 <li>
 Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
 </li>
 <li>
 Carry out relatively simple testing and quality assurance tasks.
 </li>
 <li>
 Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal
 </li>
 <li>
 Develop own capabilities by participating in assessment and development planning activities Including formal &amp; informal training &amp; coaching; gain/maintain relevant external professional accreditation to improve performance and fulfill personal potential.
 </li>
 <li>
 Respond to personal objectives and use performance management systems to improve personal performance.
 </li>
 <li>
 Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
 </li>
 <li>
 Maintain and lead periodic check-ins with non-key customers to ensure they're receiving the most value from the product/service.
 
 </li>
 </ul>
 
 
 Education
 
 
 
 Bachelor Degree in Mechanical Engineering or Equivalent is prefrable
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 Minimum Experience:
 
 
 
 
 Minimum Two Years Of Experience.
 
 
 
 
 Job specific
 
 
 
 
 Skills:
 
 
 
 <ul>
 <li>
 Excellent technical skills.
 </li>
 <li>
 In depth knowledge of the products
 </li>
 <li>
 Excellent communication and negotiations skills.
 </li>
 <li>
 Leadership skills
 </li>
 <li>
 Decision making
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Team building skills
 </li>
 </ul>
</div>

MG Workshop Team Leader

Halan - حالا

<div>
 
 
 Job Summary:
 
 
 
 The Sales Support Specialist is responsible for providing administrative and operational support to the sales team to ensure smooth and efficient sales processes. This role involves handling customer inquiries, preparing sales documents, and coordinating between the sales team and other departments to achieve sales targets.
 
 
 
 Key Responsibilities:
 
 
 <ol>
 
 <li>
 Assist the sales team in preparing proposals, contracts, and sales presentations.
 </li>
 
 <li>
 Respond to customer inquiries and provide product or service information.
 </li>
 
 <li>
 Maintain and update customer databases and sales records.
 </li>
 
 <li>
 Coordinate with the logistics and finance departments to ensure timely delivery and payment processing.
 </li>
 
 <li>
 Track sales performance and generate reports for the sales manager.
 </li>
 
 <li>
 Handle administrative tasks such as scheduling meetings, managing calendars, and organizing sales materials.
 </li>
 
 <li>
 Provide post-sales support to ensure customer satisfaction.
 </li>
 </ol>
</div>

Sales Support Officer

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate Manager, Admission | MAF Entertainment | SKI Egypt
 
 
 
 ROLE SUMMARY
 
 
 
 The Admission Associate Manager drives the performance of the Global Snow ticketing team to meet all commercial and service-related goals. This role will ensure operational direction while ensuring an optimal customer experience while supporting budget and revenue targets.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Manages the guest service team during daily operations, including the information desk, lobby up-sellers, ticket counters, call center and access control.
 </li>
 <li>
 Actively adhering to and promoting the highest levels of customer service throughout the Guest Services team.
 </li>
 <li>
 Drives strategic and tactical best practice in Ticketing to ensure that our processes, systems and people deliver excellence in Ticketing Guest Experience.
 </li>
 <li>
 Works closely with the cash office team to ensure correct results in daily revenue reports.
 </li>
 <li>
 Produces relevant management reports to help Global Snow understand its commercial positioning regarding ticket sales activity.
 </li>
 <li>
 Works closely with Marketing Team for Global Snow website, mobile app for any changes.
 </li>
 <li>
 Responsible for reviewing Majid Al Futtaim internal audit report and actions for all relevant points.
 </li>
 <li>
 Works with IT to ensure upkeep of operational software and hardware within the Guest Service Department.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or Hospitality.
 </li>
 <li>
 Minimum 5 years of experience in a supervisory or managerial role within the leisure or hospitality sectors.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Strong leadership skills.
 </li>
 <li>
 Excellent command of the English language.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Admissions Associate Manager

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