call center agent - freezone experience Jobs in  Ajman United Arab Emirates

call center agent - freezone experience

customer service representative (freezone experience is a must) Jobs in  Ajman United Arab Emirates

customer service representative (freezone experience is a must)

customer service representative freezone experience is a must

Tafaseel Group Holding

Overview <p>Customer Service Representative (Freezone Experience is a MUST) - Tafaseel Group Holding. Join to apply for the Customer Service Representative role. The role involves being the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. A strong understanding of Freezone procedures and customer expectations is required.</p> Key Responsibilities <ul><li>Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner</li><li>Resolve product, order, shipping, and return-related issues efficiently and empathetically</li><li>Process orders, refunds, and exchanges through internal systems</li><li>Monitor and manage customer reviews and feedback to enhance the customer experience</li><li>Collaborate with logistics, warehouse, and product teams to address customer concerns</li><li>Maintain accurate records of customer interactions in CRM tools</li><li>Identify trends in customer issues and suggest improvements to internal processes</li><li>Support promotional campaigns, product launches, and seasonal sales</li></ul> Requirements <ul><li>Proven experience as a Customer Service Representative, preferably in a Freezone environment</li><li>Freezone experience is a must</li><li>Familiarity with customer service tools and platforms</li><li>Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to multitask and work in a fast-paced environment</li><li>Positive attitude and team-oriented mindset</li><li> Preferred Experience handling international customers or multi-language support</li></ul>

Customer Service Representative (Freezone Experience is a MUST)

Tafaseel Group

<ul><li> <strong>Job Summary:</strong> We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a <strong>Freezone</strong>environment. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. <strong>Key Responsibilities:</strong> <ul> Handle inbound and outbound customer calls efficiently and professionally. Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations. Address customer inquiries, concerns, and complaints with empathy and professionalism. Escalate unresolved issues to the appropriate departments in a timely manner. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Meet performance metrics including call quality, response time, and customer satisfaction. Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. Collaborate with internal teams to resolve customer issues and improve service delivery. </ul></li><li> <strong>Requirements:</strong> <ul> <strong>Proven experience working in a Freezone environment</strong> (e.g., customer service, administrative, or licensing support roles). Minimum of 3 years in a customer service or call center role. Excellent communication skills in English (Arabic is a plus). Strong problem-solving and interpersonal skills. Ability to work under pressure and manage multiple tasks. Proficient in MS Office and CRM systems. Flexible to work shifts, including weekends if required. </ul></li><li> <strong>Preferred Qualifications:</strong> <ul> Familiarity with UAE Freezone regulations and services. Experience handling inquiries related to business setup, licensing, or visa processes in Freezones. Multilingual capabilities are a plus. </ul></li></ul>

Call Center Agent - Freezone experience

Tafaseel BPO

<strong>Job Summary:</strong> <p>We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a <strong>Freezone</strong>environment. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner.</p> <strong>Key Responsibilities:</strong> <ul><li><p>Handle inbound and outbound customer calls efficiently and professionally.</p></li><li><p>Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations.</p></li><li><p>Address customer inquiries, concerns, and complaints with empathy and professionalism.</p></li><li><p>Escalate unresolved issues to the appropriate departments in a timely manner.</p></li><li><p>Maintain detailed records of customer interactions, transactions, feedback, and complaints.</p></li><li><p>Meet performance metrics including call quality, response time, and customer satisfaction.</p></li><li><p>Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients.</p></li><li><p>Collaborate with internal teams to resolve customer issues and improve service delivery.</p></li></ul> <strong>Requirements:</strong> <ul><li><p><strong>Proven experience working in a Freezone environment</strong> (e.g., customer service, administrative, or licensing support roles).</p></li><li><p>Minimum of 3 years in a customer service or call center role.</p></li><li><p>Excellent communication skills in English (Arabic is a plus).</p></li><li><p>Strong problem-solving and interpersonal skills.</p></li><li><p>Ability to work under pressure and manage multiple tasks.</p></li><li><p>Proficient in MS Office and CRM systems.</p></li><li><p>Flexible to work shifts, including weekends if required.</p></li></ul> <strong>Preferred Qualifications:</strong> <ul><li><p>Familiarity with UAE Freezone regulations and services.</p></li><li><p>Experience handling inquiries related to business setup, licensing, or visa processes in Freezones.</p></li><li><p>Multilingual capabilities are a plus.</p></li></ul>

Call Center Agent - Freezone Experience

Axiom Telecom

<p></p><div><div><div><div><div><div><div><div><div><ul><div><div><div>Posted On</div><div>
30 Oct 2025</div></div></div><div><div><div>
End Date</div><div>
19 Nov 2025</div></div></div><div><div><div>
Required Experience</div><div>
2 - 10 Years
</div></div></div></ul></div></div></div></div></div></div><div><div><p>Share</p></div></div></div><p><div><div><div><div><div>
Basic Section</div></div></div><div><div><p>
No. Of Openings</p><p>
1</p></div><div><p>
Band</p><p>
Team</p></div><div><p>
Grade</p><p>
GRADE-7</p></div><div><p>
Designation</p><p>
RETAIL SALES ADVISOR</p></div><div><p>
Campus/Non Campus</p><p>
Non Campus</p></div><div><p>
Employment Type</p><p>
Permanent</p></div><div><p>
Employee Category</p><p>
AXIOM STAFF</p></div></div></div><div><div><div><div>
Organisational</div></div></div><div><div><p>
Group Company (Code)</p><p>
Axiom Telecom LLC</p></div><div><p>
Legal Entity (Code)</p><p>
101-AXIOM UAE</p></div><div><p>
Channel (Code)</p><p>
130-DU FRANCHISE</p></div><div><p>
Department</p><p>
DU FRANCHISE</p></div><div><p>
Sub Department</p><p>
DU FRANCHISE</p></div><div><p>
Financial Location (Code)</p><p>
103450-DU FRANCHISE SAFEER MALL AJMAN</p></div><div><p>
Brand (Code)</p><p>
99999999-DU FRANCHISE</p></div><div><p>
Country</p><p>
UAE</p></div><div><p>
Zone</p><p>
AJMAN</p></div><div><p>
Region</p><p>
AJMAN</p></div><div><p>
City</p><p>
AJMAN</p></div><div><p>
Office Location/Place Of Work</p><p>
103450-DU FRANCHISE SAFEER MALL AJMAN</p></div></div></div></div></p><div><div><div><div>
Skills</div></div><div><div><p>
Skill</p><div><p>
CUSTOMER SERVICE
</p></div></div><div><p>Minimum Qualification</p><div><p>
OTHERS</p></div></div><div><p>
Working Language</p><div><p>
ENGLISH</p></div></div></div></div></div><div><div><div><div>
Job Description</div></div><div><p><b>
Job brief</b></p><p>
We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.</p><p>
Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.</p><p>
Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store&rsquo;s profitability.</p><p><b>
Responsibilities</b></p><ul><li>
Greet and direct customers</li><li>
Provide accurate information (e.g. product features, pricing and after-sales services)</li><li>
Answer customers&rsquo; questions about specific products/services</li><li>
Conduct price and feature comparisons to facilitate purchasing</li><li>
Cross-sell products</li><li>
Ensure racks are fully stocked</li><li>
Manage returns of merchandise</li><li>
Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)</li><li>
Inform customers about discounts and special offers</li><li>
Provide customer feedback to the Store Manager</li><li>
Stay up-to-date with new products/services</li></ul><p><b>
Requirements and skills</b></p><ul><li>
Proven work experience as a Retail Sales Representative, Sales Associate or similar role</li><li>
Understanding of the retail sales process</li><li>
Familiarity with consumer behavior principles</li><li>
Knowledge of inventory stocking procedures</li><li>
Basic math skills</li><li>
Track record of achieving sales quotas</li><li>
Excellent communication skills, capable of building trusting relationships</li><li>
Flexibility to work various shifts</li><li>
High school degree</li><li>
BSc in Marketing or related field is a plus</li></ul></div></div></div></div></div><p></p>

RETAIL SALES ADVISOR

Apt Resources Pvt.Ltd.

Apt Resources is currently seeking a highly organized and proactive European Experienced Admin Officer to join a leading multinational trading company. The successful candidate will play a pivotal role in supporting administrative operations and ensuring the smooth running of daily activities within the organization.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Provide comprehensive administrative support to the management team, including scheduling meetings, managing calendars, and organizing travel arrangements.</li>
<li>Maintain and update records, databases, and filing systems to ensure accurate and efficient information management.</li>
<li>Assist in the preparation of reports, presentations, and other documentation as required.</li>
<li>Coordinate communication between departments and serve as a point of contact for internal and external inquiries.</li>
<li>Support the onboarding process for new employees and assist with HR-related administrative tasks.</li>
<li>Manage office supplies and equipment, ensuring a well-stocked and efficient working environment.</li>
<li>Contribute to process improvements and the implementation of administrative best practices.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Bachelor’s degree in Business Administration, Management, or a related field.</li>
<li>A minimum of 3-5 years of experience in an administrative role, preferably in a multinational environment.</li>
<li>Strong fluency in English; knowledge of additional European languages is a plus.</li>
<li>Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) and other administrative software.</li>
<li>Excellent organizational, time management, and multitasking abilities.</li>
<li>Strong attention to detail and problem-solving skills.</li>
<li>Ability to work independently and as part of a team in a fast-paced environment.</li>
<li>Strong interpersonal and communication skills.</li>
<li>Knowledge of local UAE or Freezone company formation would be a big plus.</li>
<li>Should be conversant in any European language</li>
</ul>
<b>Benefits:</b><br>
AED 12 to 14 K based on experience

European Experienced Admin Officer - Multinational Trading Company

Alfa Elevator Contracting LLC

<p><b>We are looking for a Sales Executive Who will be reporting to the Service Sales Manager. This position will serve as the link between the organization and the customer. The Sales Executive is accountable for reporting and providing solution to the technical problem of the clients.</b></p><p><i><b>Requirement:</b></i></p><p><b>1) Ideal candidates for this post must have a minimum of 1 to 3 years Sales experience in GCC or fresher can Apply.</b><br/><b>2) He must be Dynamic/ Pro-Active, and Creative.</b><br/><b>3) He must also possess excellent Analytical, Organization, and sound Negotiation Skills.</b><br/><b>4* </b>) Must Speak English, Hindi and Arabic knowledge is an advantage*<br/><b>5) He should have a UAE valid Driving License.</b></p><p>Job Type: Full-time</p>

Sales Executive Required- Male

Sultan Outlet General Trading SPS LLC

<p>We are looking for an experienced and professional <b>Perfume Salesman</b> to join our retail team. The ideal candidate must have strong product knowledge in <b>perfumes / fragrances</b>, excellent customer service skills, and proven sales experience in a retail environment.</p><p><b>Responsibilities:</b></p><ul><li>Greet and assist customers with product selection</li><li>Demonstrate perfume fragrances and explain notes, longevity, and suitability</li><li>Achieve monthly sales targets and upsell related products</li><li>Maintain display shelves and ensure products are well-stocked</li><li>Handle payments and ensure smooth checkout process</li><li>Build good customer relationships to encourage repeat purchases</li></ul><p><b>Requirements:</b></p><ul><li>4&ndash;5 year's experience in perfume/beauty retail (mandatory)</li><li>Strong sales and communication skills</li><li>Presentable, confident, and customer-focused</li><li>Knowledge of international and niche perfume brands</li><li>Ability to work under pressure and meet targets</li></ul><p>&ldquo;Details regarding benefits, facilities, and working conditions will be explained during the interview.&rdquo;</p><p><b>To Apply:</b> Send your CV to: <b>info@sultanoutlet.ae</b><br/>Contact: <b>+971 547770033</b></p><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED4,500.00 per month</p><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>As a Perfumes Salesman: 4 years (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul>

Sales Associate

Explore 260+ Customer service representative freezone experience is a must in  Ajman United Arab Emirates this November. Find roles across top companies and apply now to boost your career.