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customer service representative

WKT LOGISTICS PVT LTD

<p>A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are scheduled in a timely manner. A Customer Service Representative is responsible for ensuring that all service-related information (issues, delays, in/out times, accessorials etc.) are effectively communicated to the appropriate parties and that customers are treated with the utmost respect and service at all times.</p><p>Primary Objectives:</p><p>- Ensure that all orders and order information /required details are received in an organized and efficient manner</p><p>- Ensure that all orders have pick up and delivery appointments</p><p>- Ensure that all customer requirements are met</p><p>- Ensure that any and all pertinent details from load confirmations/tenders are correctly noted and appropriate/required parties are alerted of any and all load requirements</p><p>- Ensure that fleet / driver managers are updating the System frequently and accurately with pick up and delivery ETA&rsquo;s and events</p><p>- Ensure that all POD&rsquo;s are accounted for and collected in an efficient manner</p><p>- Ensuring that all customer relations are maintained in the highest regard</p><p>- Ongoing personal/professional development</p><p>Dispatch Communication</p><p>- Ensure that all required service levels and load information are properly communicated/understood and followed up on with dispatch and planning to ensure customer satisfaction</p><p>- Ensure that all notes, equipment and order details required for transportation are communicated effectively to dispatch</p><p>Customer Service</p><p>- Maintaining a professional and loyal relationship with all brokers/customers</p><p>- Ensures that all customer requirements are adhered to and properly communicated to supporting team</p><p>- Communicates any service delays or failures to the customer prior to the occurrence</p><p>- Ensure that all successful pickups or deliveries are communicated to customer at time of occurrence.</p><p>- Ensures that all pick up and delivery requirements are met to appropriate service levels</p><p>- Ensure that operations and dispatch is continuously communicated with and followed up on to ensure all freight is effectively planned and executed</p><p>Skills &amp; Abilities</p><p>- Strong English language skills &ndash; verbal &amp; written</p><p>- Ability to effectively manage competing priorities and maintain results</p><p>- Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts</p><p>- Strong knowledge of North American trucking regulations and geography</p><p>- Assessment techniques such as: examining, questioning, evaluating and reporting</p><p>- Strong understanding of dispatch operations in the transportation industry</p><p>- Good analytical skills</p><p>- Effective planning and organization</p><p>- Passionate about customer service and delivering high quality service</p><p>- Tenacious and energetic</p><p>- Creativity and resourcefulness</p><p>- Attention to detail and accuracy</p><p>- Ability to work effectively under pressure and tight deadlines</p><p>- Ability to think outside the box</p><p>- Ability to work as part of a team</p><p>- Ability to build relationships</p><p>- Willingness to work flexible hours, including evenings, weekends and holidays</p><p>- Ability to gauge and understand all customers of all kinds</p><p>- Ability to satisfy customers requests in a highly efficient manner</p><p>Education &amp; Experience</p><p>- This position generally requires at least 1 year of related customer service experience.</p><p>- System training or experience required</p><p>- Company Customer Service training is required</p><p>Physical Demands</p><p>- Ability to sit for long periods of time</p><p>- Ability to view computer screen for long periods of time</p><p>Work Environment</p><p>- Ability to use a wide range of practical problem solving in a high stress environment</p><p>- Ability to work quickly on matters at hand</p><p>Job Type: Full-time</p><p>Salary: &#8377;18,000.00 - &#8377;25,000.00 per month</p><p>Benefits:</p><p>Commuter assistance</p><p>Paid sick time</p><p>Schedule:</p><p>Night shift</p><p>Rotational shift</p><p>Ability to commute/relocate:</p><p>Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)</p><p>Education:</p><p>Bachelor's (Preferred)</p><p>Experience:</p><p>Customer service: 1 year (Preferred)</p><p>Language:</p><p>English (Preferred)</p><p>Shift availability:</p><p>Night Shift (Preferred)</p><p>Overnight Shift (Preferred)</p><p>Work Remotely:</p><p>No</p><p>*Speak with the employer* +91 9988021944</p><p>Job Type: Full-time</p><p>Pay: &#8377;22,000.00 - &#8377;25,000.00 per month</p><p>Benefits:</p><ul><li>Paid sick time</li><li>Provident Fund</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>total work: 1 year (Preferred)</li><li>Customer service: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: In person</p>

Customer Service Representative

Eaton

<div><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:</b></h2>
</div><div><p>
The Customer Service Representative is the face of the organization to all our customers and is responsible for coordinating Order receipts and entry, production scheduling and changes in accordance with customer requirements, monitoring delivery performance and interacting with Customer procurement teams through all available channels/mediums.
</p><div>&quot;&bull; Processing, checking of orders, incoming orders<br>
<ul><li>Coordination with shared services team</li><li>Contract review / orders</li><li>Delivery date tracking with customers: On Time Delivery</li><li>Regular telephone contact with customers to establish / develop a positive business relationship</li><li>Customer support for inquiries, complaints, appointment requests, etc.</li><li>Processing of open invoices (DSO, credits &amp; debits) in cooperation with QA &amp; accounting</li><li>Required project work for the relevant customer projects</li><li>Customer visits - if required as part of projects</li><li>Collaboration in the EBS area (e.g. MESH, CI, Customer Centricity etc.)</li><li>Preparatory work and reporting on customer development as well as margin and sales target fulfillment (e.g. SIOP, BOS, profit plan, end-of-month reports)</li><li>Support in clarifying US and other export regulations, such as ITAR</li><li>Support in drawing up long-term contracts for the customers we serve</li><li>Preparatory work for applying for export licenses, maintaining the data in the ERP system</li><li>Fill out and edit export control sheets</li><li>Use and maintenance of the complaint management system</li><li>Assumption of responsibility for project or special tasks&quot;
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications:</b></h2>
</div><div><p>
Minimum regular Graduate Degree from recognized College/University<br>
Minimum 5-6 Years of Customer Service experience, preferrably in the Aerospace Manufacturing Industry</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills:</b></h2>
</div><div><p>
&quot;Knowledge and experience in using Office Software<br>
Knowledge/experience in using ERP systems<br>
Familiarty with International freight &amp; Logistics<br>
Knowledge / Experience with Aerospace standards NADCAP, AS9100 etc is preferred.<br>
Excellent communication and English language skills is a must. Ability to proactively coordinate with cross functional teams towards desired goals.</p></div></div></div></div>

Corporate Hub

<p>Position Overview</p><p>A Customer Service Executive is responsible for managing customer queries, resolving issues, and ensuring a high level of customer satisfaction. The role involves communicating with customers through various channels, maintaining records, and coordinating with internal teams to deliver effective solutions.</p><p>Key Responsibilities</p><ul><li>Handle inbound and outbound customer calls, emails, and chats.</li><li>Respond to customer inquiries promptly and professionally.</li><li>Resolve customer complaints and ensure proper follow-up until closure.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Provide product/service information to customers.</li><li>Coordinate with internal departments (sales, operations, technical support) to resolve customer issues.</li><li>Escalate complex issues to senior staff when required.</li><li>Ensure customer satisfaction and maintain service quality standards.</li><li>Prepare daily/weekly reports related to customer interactions.</li><li>Adhere to company policies and standard operating procedures (SOPs).</li></ul><p>Required Skills</p><ul><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Good listening skills and customer-focused attitude.</li><li>Ability to multitask and manage time effectively.</li><li>Basic computer knowledge (MS Office, CRM tools).</li><li>Ability to stay calm and professional under pressure.</li></ul><p>Qualifications</p><ul><li>Minimum: 12th pass or Graduate (depending on company requirements).</li><li>Prior experience in customer service preferred but not mandatory.</li><li>Knowledge of regional language(s) is an advantage.</li></ul><p>Work Environment</p><ul><li>Office-based, hybrid, or remote (as per company policy).</li><li>Rotational shifts may apply (depending on industry).</li></ul><p>Salary Range</p><ul><li>Based on experience and company scale (typically entry-level to mid-level).</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;17,000.00 - &#8377;33,978.78 per month</p><p>Work Location: In person</p>

Concentrix

<div><div><div><p><b>Operations
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Thane (W), India
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core Responsibilities</b></h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul><p></p><ul><li><br>
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul><p></p><ul><li><br>
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul><p></p><ul><li><br>
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul><p></p><ul><li><br>
Maintain basic knowledge of client products and/or services</li></ul><p></p><ul><li><br>
Prepare complete and accurate work including appropriately notating accounts as required</li></ul><p></p><ul><li><br>
Participate in activities designed to improve customer satisfaction and business performance</li></ul><p></p><ul><li><br>
Offer additional products and/or services</li></ul><p></p><ul><li><br>
Track, document and retrieve information in call tracking database</li></ul><p></p><ul><li><br>
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><p>
In case you are selected for a Content Moderator role, please note that:</p><p>
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.</p><p>
2. It will involve content creation; moderation &amp; review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including &amp; not limited to Violence, Extremism, Pornography, &amp; Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.</p><p>
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client&rsquo;s terms of service</p><p></p><h2 class="jobSectionHeader"><b><br>
Candidate Profile</b></h2><ul><li>Graduate / Undergraduate in any discipline (may vary basis the job requirement)</li><li>0 to 3 years of relevant experience</li></ul><p></p><ul><li><br>
Courteous with strong customer service orientation</li></ul><p></p><ul><li><br>
Strong computer navigation skills and PC Knowledge</li></ul><p></p><ul><li><br>
Ability to effectively communicate, both written and verbally</li></ul><p></p><ul><li><br>
Dependable with strong attention to detail</li></ul><p></p><ul><li><br>
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul><p></p><ul><li><br>
Tolerance for repetitive work in a fast-paced, high production work environment</li></ul><p></p><ul><li><br>
Ability to work as a team member, as well as independently</li></ul><p></p><ul><li><br>
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner</li></ul><p></p><ul><li><br>
Ability to rotate shifts, as needed</li></ul><p></p><ul><li><br>
Based on location and/or program, additional experience/skills may be required</li></ul><p></p><ul><li><br>
Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b>
Career Framework Role</b></h2><div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div><ul><li><b>Ability to effectively communicate, both written and verbally</b></li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem-solving skills</li><li>Demonstrate strong probing and problem-solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul><h2 class="jobSectionHeader"><b>
Disclaimer
</b></h2><div>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><p>
NOTICE: Recruitment Fraud Alert</p><p><b>
Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.</b><br>
<b>Learn more: </b><b>https://www.concentrix.com/scam-warning/</b></p></div></div></div><p></p>

<div><div><div><p><b>Operations
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Chennai, India
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<h2 class="jobSectionHeader"><b>
Description</b></h2><div><div><div>
Job Description</div></div><div><div><div><div><h2 class="jobSectionHeader"><b>
Essential Functions/Core </b><b>Responsibilities</b></h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul><p></p><ul><li><br>
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul><p></p><ul><li><br>
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul><p></p><ul><li><br>
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul><p></p><ul><li><br>
Maintain basic knowledge of client products and/or services</li></ul><p></p><ul><li><br>
Prepare complete and accurate work including appropriately notating accounts as required</li></ul><p></p><ul><li><br>
Participate in activities designed to improve customer satisfaction and business performance</li></ul><p></p><ul><li><br>
Offer additional products and/or services</li></ul><p></p><ul><li><br>
Track, document and retrieve information in call tracking database</li></ul><p></p><ul><li><br>
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><p>
In case you are selected for a Content Moderator role, please note that:</p><p>
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.</p><p>
2. It will involve content creation; moderation &amp; review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including &amp; not limited to Violence, Extremism, Pornography, &amp; Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.</p><p>
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client&rsquo;s terms of service</p><p></p><h2 class="jobSectionHeader"><b><br>
Candidate Profile</b></h2><ul><li>Graduate / Undergraduate in any discipline (may vary basis the job requirement)</li><li>0 to 3 years of relevant experience</li></ul><p></p><ul><li><br>
Courteous with strong customer service orientation</li></ul><p></p><ul><li><br>
Strong computer navigation skills and PC Knowledge</li></ul><p></p><ul><li><br>
Ability to effectively communicate, both written and verbally</li></ul><p></p><ul><li><br>
Dependable with strong attention to detail</li></ul><p></p><ul><li><br>
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul><p></p><ul><li><br>
Tolerance for repetitive work in a fast-paced, high production work environment</li></ul><p></p><ul><li><br>
Ability to work as a team member, as well as independently</li></ul><p></p><ul><li><br>
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner</li></ul><p></p><ul><li><br>
Ability to rotate shifts, as needed</li></ul><p></p><ul><li><br>
Based on location and/or program, additional experience/skills may be required</li></ul><p></p><ul><li><br>
Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b>
Career Framework Role</b></h2><div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div><ul><li><b>Ability to effectively communicate, both written and verbally</b></li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem-solving skills</li><li>Demonstrate strong probing and problem-solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul><h2 class="jobSectionHeader"><b>
Disclaimer</b><b>
</b></h2><div>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><p>
NOTICE: Recruitment Fraud Alert</p><p><b>
Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.</b><br>
<b>Learn more: </b><b>https://www.concentrix.com/scam-warning/</b></p></div></div></div></div></div></div></div></div><p></p>

<div><div><div><p><b>Operations
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Kolkata, India
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core Responsibilities</b></h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul><p></p><ul><li><br>
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul><p></p><ul><li><br>
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul><p></p><ul><li><br>
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul><p></p><ul><li><br>
Maintain basic knowledge of client products and/or services</li></ul><p></p><ul><li><br>
Prepare complete and accurate work including appropriately notating accounts as required</li></ul><p></p><ul><li><br>
Participate in activities designed to improve customer satisfaction and business performance</li></ul><p></p><ul><li><br>
Offer additional products and/or services</li></ul><p></p><ul><li><br>
Track, document and retrieve information in call tracking database</li></ul><p></p><ul><li><br>
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><p>
In case you are selected for a Content Moderator role, please note that:</p><p>
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.</p><p>
2. It will involve content creation; moderation &amp; review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including &amp; not limited to Violence, Extremism, Pornography, &amp; Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.</p><p>
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client&rsquo;s terms of service</p><p></p><h2 class="jobSectionHeader"><b><br>
Candidate Profile</b></h2><ul><li>Graduate / Undergraduate in any discipline (may vary basis the job requirement)</li><li>0 to 3 years of relevant experience</li></ul><p></p><ul><li><br>
Courteous with strong customer service orientation</li></ul><p></p><ul><li><br>
Strong computer navigation skills and PC Knowledge</li></ul><p></p><ul><li><br>
Ability to effectively communicate, both written and verbally</li></ul><p></p><ul><li><br>
Dependable with strong attention to detail</li></ul><p></p><ul><li><br>
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul><p></p><ul><li><br>
Tolerance for repetitive work in a fast-paced, high production work environment</li></ul><p></p><ul><li><br>
Ability to work as a team member, as well as independently</li></ul><p></p><ul><li><br>
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner</li></ul><p></p><ul><li><br>
Ability to rotate shifts, as needed</li></ul><p></p><ul><li><br>
Based on location and/or program, additional experience/skills may be required</li></ul><p></p><ul><li><br>
Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b>
Career Framework Role</b></h2><div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div><ul><li><b>Ability to effectively communicate, both written and verbally</b></li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem-solving skills</li><li>Demonstrate strong probing and problem-solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul><h2 class="jobSectionHeader"><b>
Disclaimer
</b></h2><div>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><p>
NOTICE: Recruitment Fraud Alert</p><p><b>
Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.</b><br>
<b>Learn more: </b><b>https://www.concentrix.com/scam-warning/</b></p></div></div></div><p></p>

<div><div><div><p><b>Operations
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Varanasi, India
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core Responsibilities</b></h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul><p></p><ul><li><br>
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul><p></p><ul><li><br>
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul><p></p><ul><li><br>
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul><p></p><ul><li><br>
Maintain basic knowledge of client products and/or services</li></ul><p></p><ul><li><br>
Prepare complete and accurate work including appropriately notating accounts as required</li></ul><p></p><ul><li><br>
Participate in activities designed to improve customer satisfaction and business performance</li></ul><p></p><ul><li><br>
Offer additional products and/or services</li></ul><p></p><ul><li><br>
Track, document and retrieve information in call tracking database</li></ul><p></p><ul><li><br>
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><p>
In case you are selected for a Content Moderator role, please note that:</p><p>
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.</p><p>
2. It will involve content creation; moderation &amp; review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including &amp; not limited to Violence, Extremism, Pornography, &amp; Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.</p><p>
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client&rsquo;s terms of service</p><p></p><h2 class="jobSectionHeader"><b><br>
Candidate Profile</b></h2><ul><li>Graduate / Undergraduate in any discipline (may vary basis the job requirement)</li><li>0 to 3 years of relevant experience</li></ul><p></p><ul><li><br>
Courteous with strong customer service orientation</li></ul><p></p><ul><li><br>
Strong computer navigation skills and PC Knowledge</li></ul><p></p><ul><li><br>
Ability to effectively communicate, both written and verbally</li></ul><p></p><ul><li><br>
Dependable with strong attention to detail</li></ul><p></p><ul><li><br>
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul><p></p><ul><li><br>
Tolerance for repetitive work in a fast-paced, high production work environment</li></ul><p></p><ul><li><br>
Ability to work as a team member, as well as independently</li></ul><p></p><ul><li><br>
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner</li></ul><p></p><ul><li><br>
Ability to rotate shifts, as needed</li></ul><p></p><ul><li><br>
Based on location and/or program, additional experience/skills may be required</li></ul><p></p><ul><li><br>
Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b>
Career Framework Role</b></h2><div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div><ul><li><b>Ability to effectively communicate, both written and verbally</b></li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem-solving skills</li><li>Demonstrate strong probing and problem-solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul><h2 class="jobSectionHeader"><b>
Disclaimer
</b></h2><div>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><p>
NOTICE: Recruitment Fraud Alert</p><p><b>
Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.</b><br>
<b>Learn more: </b><b>https://www.concentrix.com/scam-warning/</b></p></div></div></div><p></p>

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