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customer care executive

ROYALUX PRODUCTS PRIVATE LIMITED

We are looking for a proactive and organized Admin cum Customer Care Executive to manage administrative duties and provide excellent post-sales customer support for our home and commercial appliances. The ideal candidate will serve as the bridge between customers and our sales/service teams, ensuring timely follow-ups, AMC renewals, complaint handling, and smooth coordination for installations and maintenance.Key Responsibilities:Customer Care Responsibilities:<ul><li>Attend incoming customer calls, emails, and walk-ins related to product inquiries, service issues, and complaints.</li><li>Maintain accurate customer records including sales, service calls, AMC details, and feedback.</li><li>Schedule service appointments, installations, and maintenance visits with technicians.</li><li>Track and follow up on AMC (Annual Maintenance Contract) renewals and reminders.</li><li>Coordinate with the service department to ensure timely resolution of customer issues.</li><li>Provide product information and post-sales support to customers.</li></ul>Administrative Responsibilities:<ul><li>Maintain office documentation and filing systems (physical and digital).</li><li>Manage daily office operations, including supplies, correspondence, and general clerical tasks.</li><li>Prepare and update service reports, invoices, and customer records.</li><li>Assist in generating sales/service MIS reports for management.</li><li>Coordinate with vendors and service partners for parts, repairs, or logistics support.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in any discipline.</li><li>1&ndash;3 years of experience in customer service, preferably in consumer appliances or electronics.</li><li>Good understanding of appliances (ACs, refrigerators, washing machines, etc.) and related terminology is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Proficient in MS Office (Excel, Word, Outlook);</li><li>Ability to handle multitasking and work in a fast-paced environment.</li></ul>Key Skills:<ul><li>Customer Relationship Management</li><li>After-Sales Support &amp; AMC Handling</li><li>Administration &amp; Documentation</li><li>Service Coordination</li><li>Communication &amp; Follow-up</li><li>Problem Solving</li><li>Time and Task Management</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;25,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Care Executive

ethics group of companies

Designation: Customer Care Executive &ndash; Pharma Warehouse Location: Ethics Group, Plot. A-23/2&amp;A-24/1, Ichhapore - Bhatpore GIDC, Ichhapore, Surat &ndash; 394510Experience: 6 months to 4 years (preferably in Pharma / 3PL / Logistics) Salary: 16k to 20k inhand + PF + Medical + LunchKey Responsibilities:Customer Coordination<ul><li>Communicate with clients regarding order status, dispatch updates, and delivery timelines.</li><li>Address issues related to short supply, damaged goods, or delayed shipments.</li><li>Maintain a professional and polite tone in all client interactions.</li></ul>Mailing &amp; Documentation<ul><li>Draft and respond to client emails accurately and promptly.</li><li>Share daily dispatch and inventory reports with clients and internal teams.</li><li>Maintain proper records of communication and service requests.</li></ul>Excel &amp; Reporting<ul><li>Prepare and update daily/weekly MIS reports (inward, outward, and stock summary).</li><li>Use Excel functions (VLOOKUP, Pivot Table, Filters) for data accuracy and analysis.</li><li>Coordinate with warehouse teams to ensure data reflects real-time stock positions.</li></ul>Team Coordination<ul><li>Work closely with the warehouse, billing, and dispatch teams for smooth order execution.</li><li>Escalate unresolved issues to the operations manager or relevant department.</li></ul>Compliance &amp; Accuracy<ul><li>Ensure all entries and reports are error-free and up to date.</li><li>Support audit and documentation processes as required.</li></ul>Skills &amp; Qualifications:<ul><li>Graduate in any discipline.</li><li>At least 6 month of experience as a customer care executive.</li><li>Experience of MS Excel.</li><li>Excellent email drafting and communication skills (English &amp; Hindi/Gujarati preferred).</li></ul>Interested Candidate may call on:mobile: 7984819502mail: ishankumar.vankar@ethicsgroup.inJob Types: Full-time, PermanentPay: &#8377;16,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Food provided</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

BUILDING DOCTOR

Company OverviewBuilding Doctor is a leading construction chemical company dedicated to providing innovative solutions for the construction industry. With a commitment to quality, sustainability, and excellence, we specialize in developing and manufacturing cutting-edge construction chemicals that enhance the durability, strength, and performance of structures. As we continue to grow, we are seeking a skilled and motivated Civil Engineer to join our dynamic team.Position: Customer care executiveLocation: MayiladuthuraiPosition OverviewAs a Customer Care Executive, you will be the first point of contact for our customers, handling inbound inquiries via phone, email, chat, or social media. You will be responsible for addressing customer issues, resolving complaints, providing product/service information, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to handle challenging situations with professionalism and empathy.Key Responsibilities- Respond promptly to customer inquiries via phone, email, chat, or social media, providing accurate and helpful information.- Listen attentively to customer concerns, complaints, and feedback, empathizing with their perspective and demonstrating a genuine desire to resolve their issues.- Identify and assess customer needs, recommending appropriate solutions, products, or services to meet their requirements.- Handle customer complaints and escalations effectively, taking ownership of the issue and working towards a resolution in a timely manner.- Coordinate with internal teams, including sales, technical support, and operations, to address customer issues and ensure timely resolution.- Maintain detailed records of customer interactions, transactions, inquiries, and complaints in CRM system, ensuring accurate documentation and follow-up.- Follow company policies and procedures for customer care and service delivery, adhering to quality standards and service level agreements.- Stay informed about company products, services, promotions, and policies to provide accurate and up-to-date information to customers.- Continuously seek opportunities to improve customer satisfaction and service delivery processes, providing feedback and suggestions for improvement.Qualifications- High school diploma or equivalent; bachelor's degree preferred.- Proven experience in customer service, call center, or related field.- Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customers and team members.- Strong problem-solving and decision-making abilities, with a focus on finding solutions and achieving customer satisfaction.- Empathetic and patient demeanor, with the ability to remain calm and composed under pressure.- Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail and accuracy.- Proficiency in computer applications and CRM systems, with the ability to learn new software and technology platforms quickly.- Flexibility to work shifts, including evenings, weekends, and holidays, as needed.- Previous experience in a customer care or call center environment preferred.Benefits- Competitive salary- Health, dental, and vision insurance- Training and professional development opportunities- Opportunities for career growth and advancement within the companyJob Type: Full-timePay: &#8377;18,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li><li>total work: 1 year (Preferred)</li><li>Marketing: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Bawse Baby

Company OverviewBawse Baby is a sustainable baby and toddler essentials brand based in Tirupur. We create eco-friendly, GOTS-certified, and skin-safe products for newborns and toddlers, blending comfort, fashion, and sustainability. With the tagline &ldquo;By hand from the heart,&rdquo; we are committed to offering parents thoughtful products and exceptional service.Role OverviewThe Customer Care Executive will be the first point of contact for our customers. This role involves handling customer queries, resolving issues, guiding customers through purchases, and ensuring a delightful post-purchase experience. The executive will represent Bawse Baby&rsquo;s voice and values, ensuring every customer feels supported and valued.Key Responsibilities<ul><li>Answer and manage customer queries via phone, WhatsApp, email, and social media.</li><li>Provide detailed information about products, sizing, fabric, and usage.</li><li>Handle order-related queries: order status, returns, exchanges, and delivery updates.</li><li>Resolve customer complaints efficiently and with empathy.</li><li>Assist in order confirmations and follow-ups.</li><li>Maintain customer records and update CRM with accurate details.</li><li>Coordinate with logistics and warehouse teams to ensure smooth dispatches.</li><li>Collect customer feedback and share insights with the team to improve service.</li><li>Promote customer loyalty by providing personalized support and recommendations.</li></ul>Skills &amp; Qualifications<ul><li>Excellent communication skills in English, Hindi, Tamil.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Patient, empathetic, and customer-first approach.</li><li>Basic computer knowledge (MS Office, CRM tools, WhatsApp Business).</li><li>Prior experience in customer service, preferably in e-commerce, is an added advantage.</li></ul>What We Offer<ul><li>Opportunity to work with a fast-growing sustainable brand.</li><li>Supportive and collaborative work culture.</li><li>Growth opportunities in customer success and operations.</li></ul>It is an On-site role in Mangalam Road, Tirupur.Job Type: Full-timePay: &#8377;20,000.00 per monthLanguage:<ul><li>English, Hindi (Required)</li></ul>Work Location: In person

Pixel Media

We are looking for a motivated and customer-focused individual to join our team as a Customer Care Executive. The ideal candidate will handle customer queries, resolve concerns efficiently, and ensure a smooth and positive customer experience.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, or social media.</li><li>Resolve complaints, escalations, and service issues in a professional manner.</li><li>Maintain accurate records of customer interactions in CRM or software tools.</li><li>Provide product/service information and assist customers in placing orders or resolving tracking issues.</li><li>Follow communication guidelines, scripts, and procedures.</li><li>Coordinate with internal teams (operations, logistics, sales, etc.) to resolve customer issues promptly.</li><li>Achieve daily/weekly performance targets such as response time, satisfaction rating, and resolution rate.</li><li>Only Female Candidates Required</li></ul>Skills &amp; Requirements<ul><li>Excellent verbal and written communication skills in English and Hindi.</li><li>Customer-service mindset with patience and empathy.</li><li>Problem-solving ability and attention to detail.</li><li>Ability to handle stressful situations and multitask.</li><li>Basic computer knowledge (MS Office, CRM tools, email etiquette).</li><li>Prior experience in customer support (preferred but not mandatory).</li></ul>Qualifications<ul><li>Minimum: 12th Pass / Graduate Preferred</li><li>Prior customer support or call center experience is an advantage.</li></ul>Job Type: Full-timePay: &#8377;10,240.35 - &#8377;18,485.30 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Work Location: In person

Bhumi E Retail Pvt Ltd

Position SummaryWe are looking for a dedicated and customer-focused Customer Care Executive to manage customer interactions across multiple platforms. The role involves responding to customer queries via phone calls, Instagram, and Facebook, ensuring a smooth and positive customer experience.Key Responsibilities<ul><li>Handle inbound and outbound customer calls &ndash; assist with inquiries, resolve issues, and provide product/service information.</li><li>Respond to customer queries on Instagram (DMs, comments, story replies) in a timely and professional manner.</li><li>Manage customer interactions on Facebook, including messages, comments, and post engagements.</li><li>Maintain accurate records of customer interactions, complaints, and resolutions.</li><li>Coordinate with internal teams (sales, logistics, technical support) to resolve customer issues efficiently.</li><li>Follow up on customer concerns to ensure satisfaction and closure.</li><li>Provide product/service updates to customers when required.</li><li>Identify recurring issues and report them for process improvement.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li></ul>Skills &amp; Qualifications<ul><li>Fluent in English &amp; Hindi</li><li>Excellent communication skills verbal and written.</li><li>Familiarity with social media platforms Instagram &amp; Facebook.</li><li>Strong problem-solving abilities and customer-first attitude.</li><li>Ability to multitask and manage time effectively.</li><li>Basic computer proficiency MS Office.</li></ul>Experience<ul><li>0&ndash;2 years of experience in customer service or a related field (freshers can apply).</li></ul>Job Type<ul><li>Full-time</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;20,000.00 per monthWork Location: In person

Snapmint Credit Advisory Private Limited

Job Descripton for Customer Care Executive &ndash; Mumbai (Andheri) OfficeWho can Apply :<ul><li>Candidate with Good communication skills</li><li>Knowledge of call handling, phone etiquette's &amp; Basic Email writing skills</li><li>Fluent in English, Hindi languages</li><li>Basic knowledge of Excel ( Vlook-up, Pivot )</li><li>HSC completed can apply, however Graduation will be preferred.</li><li>Minimum 6months - 1 year of experience in customer service background.</li><li>Experience of E-commerce/ Logistics will be an added advantage.</li></ul>Key Responsibilities:<ul><li>Make Outbound calls to Customer - Provide Information On Shipping and Delivery Services.</li><li>Tracking and reporting delayed shipment on Courier Website.</li><li>Follow up with Courier team for Delivery</li><li>Maintain Customer Records and Manage Database</li><li>150 &ndash; 200 outbound calls to be made daily</li><li>No Targets, No Sales, Laptop &amp; Phone will be provided by the company.</li><li>6 days Work from Office.</li></ul>Job Type: Full-timePay: &#8377;10,637.24 - &#8377;22,030.96 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

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9765 customer care executive jobs IN Bangalore Jobs In Test Jobs In Mangaluru

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive