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customer support executive cse

Zaps Marketing PVT LTD

Job Drive at Zaps Group &ndash; Hiring Customer Support Executives!Location: Zaps Group 3rd Floor, Pearl Castle, OU Colony, Shaikpet, Manikonda, Hyderabad.Position: Customer Support Executive Employment Type: Full-time Mode of Hiring: Walk-in Job DriveJob Overview: Zaps Group is looking for dynamic and customer-focused individuals to join our growing Customer Support team. As a Customer Support Executive, you will be the first point of contact for our customers, providing timely and effective assistance, ensuring a seamless experience across all Zaps services.Key Responsibilities:<ul><li>we are looking for 3+ years of experience in customer Support</li><li>Respond promptly to customer inquiries via phone, email, and chat.</li><li>Handle service bookings, complaints, and feedback with a professional attitude.</li><li>Maintain records of customer interactions and transactions.</li><li>Coordinate with internal teams to resolve customer issues efficiently.</li><li>Ensure high levels of customer satisfaction and loyalty.</li><li>Provide product/service information and resolve emerging problems.</li></ul>Requirements:<ul><li>Excellent communication skills in English.</li><li>Strong problem-solving abilities and a customer-first mindset.</li><li>Basic computer knowledge (MS Office, CRM tools is a plus).</li><li>Prior experience in a customer support or call center role is an advantage.</li><li>Freshers with good communication skills are welcome.</li></ul>What We Offer:<ul><li>A collaborative and inclusive work environment.</li><li>On-the-job training and skill development.</li><li>Competitive salary and performance incentives.</li><li>Career growth opportunities within the Zaps Group ecosystem.</li></ul>Direct Walk-in Details: Come be a part of our journey to redefine premium service experiences!Address: Zaps Group, 3rd Floor, Pearl Castle, OU Colony, Shaikpet, Manikonda, Hyderabad.Job Type: Full-timePay: &#8377;25,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Customer Support Executive (CSE)

EXPEL PROSYS PRIVATE LIMITED

*Job Opening: Customer Support ExecutiveLocation: XL Plastics Machinery Pvt. Ltd. R.S. No. 442&ndash;452, NH-08, Behind Galaxy Hotel, Por &ndash; 391243, Vadodara District, GujaratIndustry: Machinery ManufacturingJob Type: Full-TimePosition: Customer Support ExecutiveEducation: Diploma in Mechanical Engineering / BBA / B.ComExperience: 3&ndash;5 years of experience in a After and Pre Sales &amp; Service - Customer Support Executive role within a manufacturing or engineering company Preferred: Experience in machine manufacturing or engineering manufacturingKey Responsibilities: Coordinate with the sales team to process customer inquiries and orders Maintain and update customer records, quotations, and order tracking Assist in preparing sales reports and documentation Handle customer communication via phone and email Follow up on order status, dispatch schedules, and payments Liaise with production, logistics, and accounts departments for smooth order execution Ensure timely and accurate documentation for domestic and international salesRequired Skills: Proficiency in MS Office (Excel, Word, Outlook) and Tally ERP Strong communication skills in English, Hindi, and Gujarati Attention to detail and ability to handle technical documentation Good coordination and follow-up skills Ability to work under pressure and meet deadlines Eligibility Criteria: Diploma in Mechanical Engineering / BBA / B.Com 3&ndash;5 years of relevant experience Only male candidates may applySalary: &#8377;25,000 &ndash; &#8377;30,000 per month (CTC) Salary will be commensurate with qualifications and experienceHow to Apply: Send your updated resume to hr@xlplastics.com Include the following details in your email:Present Salary Expected Salary Notice Period Contact: +91-9898891147 (NINE EIGHT NINE EIGHT EIGHT NINE ONE ONE FOUR SEVEN)Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>POR, Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Machine manufacturing company : 3 years (Preferred)</li><li>3-8: 3 years (Preferred)</li><li>Back Office Sales Cordinator : 3 years (Preferred)</li></ul>Location:<ul><li>POR, Vadodara, Gujarat (Preferred)</li></ul>Work Location: In person

buymore

Job Description: Customer Support ExecutiveJob SummaryWe are seeking a proactive and customer-focused Customer Support Executive to manage end-to-end customer support operations in a fast-paced e-commerce environment. The role involves handling customer interactions across calls and emails, providing timely order and delivery updates, managing ERP and ticketing systems, and closely monitoring logistics performance including TAT, SLA, and RTO. The ideal candidate will ensure seamless customer communication, quick issue resolution, and high levels of customer satisfaction.Key ResponsibilitiesCustomer Communication &amp; Support<ul><li>Handle inbound and outbound customer calls related to orders, deliveries, returns, refunds, and service requests</li></ul><ul><li>Respond to customer email queries professionally and within defined turnaround time</li></ul><ul><li>Act as the first point of contact for customers and provide accurate updates on order and shipment status</li></ul><ul><li>Ensure consistent, empathetic, and clear communication to enhance customer experience</li></ul>Order &amp; Logistics Monitoring<ul><li>Monitor end-to-end logistics operations including order confirmation, pickup, in-transit movement, delivery, delays, and RTO cases</li></ul><ul><li>Track and ensure adherence to defined TAT and SLA for customer queries and deliveries</li></ul><ul><li>Proactively identify delays or exceptions and initiate corrective actions</li></ul><ul><li>Analyze and manage RTO cases in coordination with logistics partners and internal teams</li></ul>Ticketing &amp; Escalation Management<ul><li>Create, update, and manage support tickets with accurate documentation</li></ul><ul><li>Ensure timely ticket resolution and closure within agreed SLA</li></ul><ul><li>Handle customer escalations and coordinate with cross-functional teams for resolution</li></ul><ul><li>Escalate critical or recurring issues with proper reporting and follow-ups</li></ul>ERP &amp; Internal Coordination<ul><li>Update customer interactions, order status, and shipment details on the ERP portal</li></ul><ul><li>Coordinate with warehouse, logistics, finance, and tech teams to resolve issues</li></ul><ul><li>Work closely with courier partners to manage delivery exceptions</li></ul>Process &amp; Quality Improvement<ul><li>Follow defined SOPs, compliance guidelines, and quality standards</li></ul><ul><li>Identify process gaps and suggest continuous improvement initiatives</li></ul><ul><li>Maintain accurate records and reports for customer support and logistics performance</li></ul>Requirements &amp; Skills<ul><li>Interest or exposure to e-commerce and logistics operations (Freshers can apply)</li></ul><ul><li>Comfortable handling inbound and outbound customer calls</li></ul><ul><li>Strong written and verbal communication skills</li></ul><ul><li>Proficient in MS Excel, Word, and PowerPoint</li></ul><ul><li>Sound knowledge of ERP systems or willingness to learn quickly</li></ul><ul><li>Familiarity with ticketing systems, SLA, TAT, and RTO processes</li></ul><ul><li>Strong coordination, problem-solving, and ownership mindset</li></ul><ul><li>Customer-focused approach with high attention to detail</li></ul>Work DetailsShift: Day ShiftWeekly Off: SundayWork Mode: OnsiteJob Type: Full-timePay: ₹10,000.00 - ₹25,000.00 per monthWork Location: In person

Flixstock

Job Title: Customer Support &amp; Response Management ExecutiveLocation: Gurugram (Office-based, 5 days a week)Gender Requirement: FemaleAbout Nory For You - Nory is India&rsquo;s first female fertility care brand, blending science and compassion. Founded by an infertility specialist and a mother, the brand offers clinically tested and reliable fertility care products from digital IVI kits and test strips to fertility-friendly accessories and supplements.For more details, please visit our website https://www.noryforyou.com/Position OverviewWe are seeking a compassionate, attentive, and efficient Customer Support &amp; Response Management Executive to handle customer queries across platforms. This role requires someone who can communicate with empathy, maintain brand tone, and support individuals dealing with sensitive fertility-related concerns.*Key Responsibilities*<ul><li>Handle customer queries via email, calls, WhatsApp, DMs, marketplace chats, and social media comments.</li><li>Provide accurate product information, troubleshoot issues, and guide customers through their purchase or usage-related queries.</li><li>Respond promptly and professionally, maintaining empathy and sensitivity especially for fertility-related conversations.</li><li>Manage ticketing, escalate issues when needed, and ensure timely closure of cases.</li><li>Track common customer concerns and share insights with product and marketing teams.</li><li>Maintain documentation of customer interactions and follow standard operating procedures.</li><li>Monitor reviews/ratings on marketplaces and ensure brand reputation management.</li><li>Handle replacement/refund requests in coordination with operations and logistics.</li><li>Build strong rapport with customers and provide a caring experience aligned with the brand&rsquo;s mission.</li></ul>Ideal Candidate Profile<ul><li>Prior experience in customer support, D2C response management, or healthcare/wellness support roles (preferred).</li><li>Excellent written and verbal communication skills in English and Hindi.</li><li>Empathetic, patient, and comfortable speaking with customers dealing with sensitive topics.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Ability to multitask, stay organized, and respond promptly.</li><li>Female candidates only (as the role involves sensitive fertility-related communication).</li></ul>Why Join Us?-<ul><li>Be part of a meaningful mission: supporting families in their fertility journey.</li><li>Warm, supportive, and women-led work environment at our Gurugram office.</li><li>Opportunity to directly impact customer experience and brand trust.</li><li>Collaborative culture with room to grow and take ownership.</li></ul>Job Type: Full-timePay: &#8377;400,000.00 - &#8377;500,000.00 per yearWork Location: In person

Devaseva Digital Services Pvt Ltd

ob Title: Customer Support Executive Location: T Hub Phase 2, Madhapur, Hyderabad. Company: Devaseva Digital Services Private Limited Employment Type: Full-timeAbout Devaseva Digital Services Private LimitedDevaseva Digital Services Private Limited is a spiritually driven technology platform that connects devotees across the globe to temples in India through online seva offerings. Our mission is to enable seamless and meaningful devotional experiences by digitizing temple services such as pujas, sevas, prasad delivery, and live darshan. Through innovation and a customer-first approach, we strive to preserve and promote India's spiritual traditions.Position OverviewAs a Customer Support Executive, you will oversee the daily operations of the customer support and ensure the highest level of service delivery across all communication channels. You will be responsible for enhancing customer satisfaction, managing support processes, and driving continuous improvement in service quality. This role is central to maintaining strong relationships with devotees and ensuring smooth coordination across departments to uphold Devaseva's commitment to excellence.Key Responsibilities<ul><li>Address escalated customer concerns with empathy and professionalism.</li><li>Monitor and respond to customer inquiries across phone, email, chat, and social media.</li><li>Analyze customer feedback to identify trends and improvement areas.</li><li>Build long-term relationships to foster trust and loyalty among devotees.</li><li>Develop and implement SOPs for consistent and effective support interactions</li><li>Design workflows to improve response times and resolution rates.</li><li>Leverage tools such as ticketing systems and chatbots to streamline support operations.</li><li>Conduct regular audits to ensure adherence to quality standards and protocols.</li><li>Coordinate with the cross functional teams to ensure smooth seva fulfillment and follow-ups.</li><li>Monitor and report key support metrics: First Response Time (FRT), Average Resolution Time (ART), Customer Satisfaction Score (CSAT), and Net Promoter Score (NPS).</li><li>Identify gaps and implement corrective measures to improve service quality.</li><li>Design and deliver training programs on customer service, communication, and product knowledge.</li><li>Maintain a centralized knowledge base of FAQs, updates, and standard responses.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in any discipline; a degree in communications or business is preferred.</li><li>2&ndash;5 years of experience in customer support or service management, preferably in product companies.</li><li>Strong verbal and written communication skills in English, Hindi and at least one Indian language.</li><li>Proficiency in CRM tools, helpdesk software, and data analysis using Excel or Google Sheets.</li><li>Ability to handle high-pressure situations with empathy and professionalism.</li><li>Strong problem-solving skills and a proactive mindset.</li></ul>Job Types: Full-time, PermanentPay: &#8377;45,000.00 - &#8377;55,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Flexible schedule</li><li>Health insurance</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your Current CTC ?</li><li>How soon can you start working?</li></ul>Work Location: In person

Footprints Preschool and Daycare

Designation - Customer Support ExecutiveCompany Name: Footprints Child care Private Limited (https://www.footprintseducation.in)Experience : 2 To 3 Years in Customer Support / Helpdesk operationsSalary Offered: Upto 5 LPA CTCTimings: 9AM - 6PMWorking Days: Monday to SaturdayEducation Qualifications: Any GraduateJob Location: Bhutani Techno Park, Sec - 127 NoidaJob Purpose :The Parent Support Executive ensures a positive and seamless experience for parents by addressing queries, conflicts, providing timely information, thereby strengthening parent trust and the school&rsquo;s brand.Job Description : 1. Identify and prioritize customer issues and problems based on importance, urgency, and ageing.2. Provide prompt and quality resolution of customer concerns on a day-to-day basis within defined timelines.3. Contact parents through phone calls or emails to understand and resolve their issues effectively.4. Gather all necessary information, communicate with and route complaints to the appropriate department, if required.5. Respond to parent requests or complaints regarding deficiencies and report recurring or problem areas to the management.6. Maintain detailed documentation of all communications and actions taken for each case.7. Take things to completion within TAT or escalate it to your team leaderSkills :1. Excellent written and verbal communication skills with strong command of grammar, sentence construction, and pronunciation.2. Strong analytical and critical thinking skills &mdash; ability to use logic and reasoning to identify alternative solutions, conclusions, or approaches to problems.3. Customer service orientation with empathy, patience, and concern for others.4. Proficiency in billing or technical processes to efficiently assist parents and resolve queries.5. Active listening skills with a polished, courteous, and professional demeanour.6. Good computer proficiency; experience working with Helpdesk tools, CRM systems, or Dialler platforms.7. Stress Management and Adaptability &ndash; Works well under pressure, staying accurate, positive, and flexible in changing situations.Interested candidates may share their resumes at bharti.garg@footprintseducation.in or WhatsApp at +91 70420 66825Job Types: Full-time, PermanentPay: ₹35,000.00 - ₹45,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Application Question(s):<ul><li>Are you comfortable with Noida Sec- 127 location?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Customer support: 2 years (Required)</li></ul>Work Location: In person

baby and mom retail

Job Description: We are looking for a Customer Support Executive with experience in the e-commerce industry to handle customer queries and ensure a smooth customer experience.Key Responsibilities:<ul><li>Handle customer inquiries through calls, emails, and chat</li><li>Resolve issues related to orders, payments, deliveries, and returns</li><li>Coordinate with internal teams and logistics partners</li><li>Maintain customer records and ensure timely follow-ups</li><li>Deliver high-quality customer service and satisfaction</li></ul>Requirements:<ul><li>Female Candidates only</li><li>Excellent communication skills (English &amp; Hindi)</li><li>E-commerce background preferred</li><li>Strong problem-solving and customer-handling skills</li><li>Immediate joiners preferred</li><li>12th Passed/Graduate</li></ul>Location: Gurgaon, Sector 19How to Apply: Interested candidates can contact 9599588697Job Type: Full-timePay: ₹20,000.00 - ₹30,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

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10000 customer support executive cse jobs IN Bangalore Jobs In Test Jobs In Mangaluru

Customer Support Executive (CSE)

Customer Support Executive (CSE)

Customer Support Executive (CSE)

Customer Support Executive (CSE)

Customer Support Executive (CSE)

Customer Support Executive (CSE)

Customer Support Executive (CSE)