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customer service representative

Al-Futtaim

<div>Job Requisition ID: 173871

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role:
<ul>
<li>The Customer Service Representative is the face of the company, delivering exceptional service and managing rental transactions to ensure a seamless experience from pickup to return. The role is instrumental in driving sales, promoting additional products and services, and maximizing revenue opportunities. Success in this position is defined by high customer satisfaction and efficient service operations, contributing to overall business performance.</li></ul> 

What You Will Do:
<h4 class="jobSectionHeader">
Customer Interaction</h4>
<ul><li>Greet customers professionally and create a welcoming front-office environment.</li>
<li>Handle customer inquiries, complaints, and service requests efficiently and professionally.</li>
<li>Inspect vehicles with customers at pickup and return for damage, cleanliness, and fuel levels.</li>
<li>Resolve issues quickly to ensure a high level of customer satisfaction.</li>
<li>Support loyalty program enrollment and promote brand offers and campaigns.</li></ul> 

<h4 class="jobSectionHeader">
Transaction Management</h4>
<ul><li>Process rental transactions accurately, including check-ins, check-outs, and returns.</li>
<li>Verify customer credentials and ensure compliance with rental policies and procedures.</li>
<li>Ensure timely and accurate invoicing for all rental transactions and additional charges.</li>
<li>Maintain accurate records in the rental management system.</li>
<li>Monitor and follow up on reservations, no-shows, and late returns.</li></ul> 

<h4 class="jobSectionHeader">
Sales and Revenue</h4>
<ul><li>Upsell additional products and services (e.g., insurance, upgrades, GPS, fuel plans) to maximize revenue.</li>
<li>Promote additional brand offers and campaigns to drive sales.</li>
<li>Contribute to overall business performance through proactive selling.</li></ul> 

<h4 class="jobSectionHeader">
Operational Support</h4>
<ul><li>Collaborate with operations and fleet teams to ensure vehicle availability and timely service.</li>
<li>Maintain a clean and organized front-office workspace.</li>
<li>Smooth process flow between Operations, Brands &amp; Rental adhere to set standards.</li></ul> 
 
Required Skills To Be Successful:
<ul>
<li>Strong customer relations and team building skills.</li>
<li>Strong commercial acumen.</li>
<li>Effective in setting priorities and scheduling activities.</li>
<li>Excellent communication, problem solving, and analytical skills.</li></ul> 
 
What Qualifies You For The Role:
<ul>
<li>University graduate.</li>
<li>At least 2-year experience in the customer service industry.</li>
<li>General understanding of the car rental industry.</li>
<li>Fluent English; Arabic and other language skills are advantageous.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Customer Service Representative

AkzoNobel

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Since 1792, we've been supplying innovative paints and coatings that help color people's lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let's paint the future together.We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region. Key Accountabilities <ul><li>Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.</li><li>Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.</li><li>Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.</li><li>Manage and review tasks such as OTIF, SLOB, and Back Orders.</li><li>Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.</li><li>Oversee the order-to-cash process with excellence in order processing.</li><li>Register and process customer orders in the ERP system via email, phone, or other contacts.</li><li>Ensure correct and complete order processing and transfer to logistics.</li><li>Raise issues related to delivery, documentation, or invoices with supervisors.</li><li>Act as the first point of contact for customers, addressing questions and resolving complaints.</li><li>Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.</li><li>Propose improvements to work processes.</li><li>Complete registration, filing, and archiving of customer service documentation.</li><li>Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.</li><li>Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.</li></ul> Requirements Education<ul><li>University degree or equivalent.</li><li>Proficiency in Arabic and English, both written and spoken.</li></ul>Management and General Skills<ul><li>Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.</li></ul>Functional Skills<ul><li>Knowledge of ERP systems and order-to-cash processes in a B2B environment.</li><li>Understanding of sales, supply chain, marketing, and logistics functions.</li></ul>Experience<ul><li>2-3 years of customer service experience.</li><li>SAP experience is a plus.</li></ul>At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

lllc

Looking for experienced candidates with good communication skills in English.( Arabic will be an added advantage ). Duties include- help customers with complaints and questions, give customers information about products and services, take orders, and process returns. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Processing orders, forms, applications, and requests. Ensure customer satisfaction and provide professional customer support. Some duties of front office/ reception also included.Job Types: Full-time, PermanentPay: From AED2,000.00 per monthExperience:<ul><li>customer service: 1 year (Required)</li></ul>

TXM Solutions

<div>
 
 This position is responsible for execution of shipments of monthly/yearly planned forecast of Can-Stock and providing a high level of customer satisfaction and services through a close working relation with internal and external stakeholders.
 
 <ul>
 <li>
 Ensuring the shipment and delivery of sales target as per annual plans.
 </li>
 <li>
 Monthly forecast management coordination and support alignment with internal stakeholders. Follow up with customers for POs to support the forecast.
 </li>
 <li>
 Conduct order management (order input, production/inventory control) and analysis of demand, supply, inventory etc. Liaise with technical teams and regional production teams to ensure correct process routings etc.
 </li>
 <li>
 Handling export documentation, which includes LC documentation. Communicating documents to the customer and banks ( if required)
 </li>
 <li>
 Weekly delivery and shipping schedule update to customers
 </li>
 <li>
 Act as a first responder to customers&rsquo; needs to achieve a high level of customer satisfaction.
 </li>
 <li>
 Preparation of monthly reports to customers &amp; MIS reports for management.
 </li>
 </ul>
 
 
 
 
 Qualification and experience.
 
 
 &middot; Bachelor&rsquo;s degree and above in international business.
 
 
 &middot; Fundamental knowledge of International trading terms and LC documentation
 
 
 &middot; Team player and ability to work in a multicultural environment.
 
 
 &middot; Attention to details &amp; a team player . Should be a quick learner and able to manage time effectively.
 
 
 &middot; Good communication and interpersonal skills with various stakeholders. Good command of English in both written and spoken form
 
 
 &middot; Proficient in MS Office programs. Basic knowledge of ERP working.
 
 
 &middot; Positive mindset and ability to work with Commercial and Technical stakeholders across various levels at customer locations and internally. Problem solving approach needed to resolve issues.
 
 
 &middot; Minimum 3-5 years of experience in Commercial, Customer service, Operational or Financial roles
 
</div>

TASC Outsourcing

<div>
 
 
 Key Responsibilities
 
 
 
 
 Equipment Maintenance &amp; Repair
 
 
 <ul>
 <li>
 Inspect, diagnose, and repair arcade games, simulators, vending machines, and electronic amusement equipment.
 </li>
 <li>
 Perform preventive and corrective maintenance on mechanical, electrical, and electronic components.
 </li>
 <li>
 Troubleshoot faults in PCBs, power supplies, motors, sensors, screens, and control systems.
 </li>
 <li>
 Replace defective parts and calibrate equipment for optimal performance.
 </li>
 </ul>
 
 
 Operations Support
 
 
 <ul>
 <li>
 Ensure gaming equipment is fully operational during business hours.
 </li>
 <li>
 Respond promptly to breakdowns and emergency repair requests.
 </li>
 <li>
 Assist with installation, setup, testing, and commissioning of new gaming equipment.
 </li>
 <li>
 Maintain spare parts inventory and coordinate replacements as required.
 </li>
 </ul>
 
 
 Safety &amp; Compliance
 
 
 <ul>
 <li>
 Ensure all equipment complies with safety standards and operational guidelines.
 </li>
 <li>
 Conduct routine safety checks to prevent hazards and ensure customer safety.
 </li>
 <li>
 Follow electrical safety, lockout/tagout, and equipment handling procedures.
 </li>
 </ul>
 
 
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain maintenance logs, repair records, and service reports.
 </li>
 <li>
 Track recurring issues and recommend long-term fixes or upgrades.
 </li>
 <li>
 Report equipment performance and downtime to management.
 </li>
 </ul>
 
 
 Coordination
 
 
 <ul>
 <li>
 Coordinate with vendors and manufacturers for complex repairs or warranty claims.
 </li>
 <li>
 Support operations team during peak hours, events, or promotions.
 </li>
 </ul>
 
 
 Qualifications &amp; Skills
 
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 Diploma or certification in Electronics, Electrical Engineering, Mechatronics, or a related field.
 </li>
 <li>
 2&ndash;5 years of experience in arcade, gaming, amusement, or electronic equipment repair.
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Strong knowledge of electrical, electronic, and mechanical systems.
 </li>
 <li>
 Experience working with arcade machines, simulators, coin/token systems, and control panels.
 </li>
 <li>
 Ability to read wiring diagrams and technical manuals.
 </li>
 <li>
 Basic computer skills and familiarity with diagnostic tools.
 </li>
 </ul>
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Problem-solving and troubleshooting mindset.
 </li>
 <li>
 Ability to work independently and under pressure.
 </li>
 <li>
 Good communication and teamwork skills.
 </li>
 <li>
 Willingness to work shifts, weekends, and public holidays.
 </li>
 </ul>
 
 
</div>

Cheezee Global

<div>
 
 
 Job responsibilities:
 
 
 
 
 
 
 
 P2P business operation
 
 
 <ul>
 <li>
 Timely release and manage P2P advertising.
 </li>
 <li>
 Review and approve P2P orders based on internal SOP.
 </li>
 <li>
 Ensure smooth and accurate completion of P2P transactions between buyers and sellers.
 </li>
 </ul>
 
 
 
 
 
 Settlement and exchange
 
 
 <ul>
 <li>
 Responsible for timely and accurate exchange of fiat currency to USDT.
 </li>
 <li>
 Monitor exchange rates to ensure transactions comply with internal control requirements.
 </li>
 <li>
 Maintain accurate records of settlement transactions for audit and reporting purposes.
 </li>
 </ul>
 
 
 
 
 
 Order review and compliance
 
 
 <ul>
 <li>
 Review and approve recharge and withdrawal applications according to the SOP process.
 </li>
 <li>
 Identify and report any suspicious or unusual transactions.
 </li>
 <li>
 Ensure that all transactions comply with company policies and relevant regulations.
 </li>
 </ul>
 
 
 Account and fund management
 
 
 
 
 
 <ul>
 <li>
 Monitor account balance and transaction flow changes daily.
 </li>
 <li>
 Ensure reasonable allocation of funds among multiple accounts and maintain sufficient liquidity.
 </li>
 <li>
 Assist in fund reconciliation and provide timely account change reports.
 </li>
 </ul>
 
 
 Risk monitoring and reporting
 
 
 
 
 
 <ul>
 <li>
 Closely monitor risk factors associated with trading and account activities.
 </li>
 <li>
 Report potential issues to management in a timely manner and propose preventive measures.
 </li>
 <li>
 Assist in implementing risk control mechanisms in the operation team.
 </li>
 </ul>
 
 
 
 
 
 Support and collaboration
 
 
 <ul>
 <li>
 Collaborate with customer service and compliance teams to resolve transaction-related issues.
 </li>
 <li>
 Provide timely feedback and support to internal departments.
 </li>
 <li>
 Complete other temporary tasks and projects assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Job requirements:
 
 
 <ul>
 <li>
 Bachelor's degree or above in finance, accounting, business or related fields.
 </li>
 <li>
 Candidates with experience in financial operations, cryptocurrency exchanges, or payment operations are preferred.
 </li>
 <li>
 Careful in work, able to strictly follow SOP operations.
 </li>
 <li>
 Possess good analytical skills and be able to monitor and manage multiple accounts simultaneously.
 </li>
 <li>
 Proficient in Excel and financial systems; knowledge of blockchain /USDT preferred.
 </li>
 <li>
 Possess a high sense of confidentiality, responsibility, and risk awareness.
 </li>
 <li>
 Possess independent work ability and teamwork spirit, good communication skills.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Competitive salary and commission structure.
 </li>
 <li>
 Opportunity to work in a fast-growing and dynamic environment.
 </li>
 <li>
 Professional development and growth opportunities working in different countries and multi-cultural team.
 </li>
 <li>
 Comprehensive benefits package.
 </li>
 <li>
 Tax-Free Income
 </li>
 <li>
 Needs relocation to Dubai, UAE
 </li>
 </ul>
</div>

<div>Job Requisition ID: 173865

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role:
<ul>
<li>The Senior Customer Service Representative (CSR) is a pivotal front-line role within Al Futtaim Finance, responsible for delivering exceptional customer service at the front office in the UAE. The CSR manages all aspects of rental transactions, from processing check-ins and check-outs to efficiently handling customer inquiries and requests, ensuring a seamless experience. Additionally, the CSR promotes sales of additional products and services to maximize revenue, contributing significantly to business performance. Success in this role is determined by customer satisfaction levels, efficient transaction processing, and achievement of sales targets through proactive upselling.</li></ul> 
 
What You Will Do: 

Customer Interaction:
<ul>
<li>Greet customers professionally and create a welcoming front-office environment.</li>
<li>Handle customer inquiries, complaints, and service requests efficiently and professionally.</li>
<li>Upsell additional products and services (e.g., insurance, upgrades, GPS, fuel plans) to maximize revenue.</li>
<li>Support loyalty program enrollment and promote brand offers and campaigns.</li>
<li>Resolve issues quickly to ensure a high level of customer satisfaction.</li></ul> 

<h4 class="jobSectionHeader">
Rental Transactions:</h4>
<ul><li>Process rental transactions accurately, including check-ins, check-outs, and returns.</li>
<li>Verify customer credentials and ensure compliance with rental policies and procedures.</li>
<li>Inspect vehicles with customers at pickup and return for damage, cleanliness, and fuel levels.</li>
<li>Ensure timely and accurate invoicing for all rental transactions and additional charges.</li>
<li>Maintain accurate records in the rental management system.</li>
<li>Monitor and follow up on reservations, no-shows, and late returns.</li></ul> 

<h4 class="jobSectionHeader">
Operations Support:</h4>
<ul><li>Collaborate with operations and fleet teams to ensure vehicle availability and timely service.</li>
<li>Maintain a clean and organized front-office workspace.</li>
<li>Smooth process flow between Operations, Brands &amp; Rental.</li>
<li>Adherence to Operations SOP.</li>
<li>Achieve set Approval rates &amp; TAT.</li></ul> 
 
Required Skills To Be Successful:
<ul>
<li>Strong customer relations and team building skills.</li>
<li>Effective in setting priorities and scheduling activities.</li>
<li>Excellent communication, problem-solving and analytical skills.</li>
<li>Strong commercial acumen.</li></ul> 
 
What Qualifies You For The Role:
<ul>
<li>University graduate.</li>
<li>At least 2-year experience in the customer service industry.</li>
<li>General understanding of the car rental industry.</li>
<li>Fluent English; Arabic and other language skills will be an advantage.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Senior Customer Service Representative

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