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customer marketing coordinator Jobs in Istanbul

customer marketing coordinator

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receptionist

claims specialist

customer service representative

Airportclaims.com

About UsWe&rsquo;re Airportclaims.com (Claimster Ltd), a LegalTech company specializing in protecting air passenger rights under EU Regulation 261/2004. We help travelers receive compensation for delayed or cancelled flights&mdash;on a &ldquo;no win, no fee&rdquo; model.Your RoleAs a Sales Representative, you will:<ul><li>Proactively approach air passengers affected by flight delays or cancellations</li><li>Explain their rights and potential to claim up to &euro;600 in compensation</li><li>Distribute flyers and direct them to our website to submit a claim</li><li>Represent our brand at the airport with professionalism and energy</li></ul>What You&rsquo;ll Gain<ul><li>A fast-paced and people-oriented work environment at Istanbul Airport as a freelancer/self-employed</li><li>Interaction with travelers from all over the world</li><li>Competitive earnings &ndash; up to &euro;3,000/month (144 850 TRY) during peak season</li><li>Sales &amp; communication training</li><li>Real career growth in a fast-moving LegalTech company</li></ul>What We Expect<ul><li>Fluent English and Turkish (Russian is very strong plus) </li><li>Strong communication and people skills</li><li>Positive attitude and resilience in fast-paced settings</li><li>Willingness to learn and grow in the role</li><li>Sales or customer service experience is a plus (but not required)</li></ul>Ready to Join Us?If you're driven, outgoing, and excited to help travelers get justice for flight disruptions &ndash; apply now and start your journey with Airportclaims.com!Job Type: Full-timePay: Up to 144,800.00TRY per month

Sales Representative

Dentakay Dental Clinic

Job descriptionDiscover Your Smile: Join Dentakay's Vibrant TeamDentakay isn't just a dental clinic&mdash;it's a vibrant community where innovation meets opportunity. With &quot;We Make You Smile&quot; as our guiding principle, for over 16 years we have been committed to creating extraordinary experiences not only for our patients but also for our team members.Who We Are:Our commitment to excellence extends to our global reach. As medical and dental tourism rises as multi-billion-dollar industries, with the global medical tourism market reaching close to $120 billion in 2023, T&uuml;rkiye has quickly become a haven for people seeking affordable health and dental care abroad. At Dentakay, we have positioned ourselves to serve patients from all over the world, offering quality dental care at an affordable price.To achieve this, we have assembled a team of over 60 dental specialists, 450+ operation professionals, and a dedicated patient support team available 24/7 to help more than 57,000 patients from all over the world get their bright smiles back. We quickly became a dynamic team of professionals from diverse backgrounds, all passionate about redefining the healthcare experience. From our Istanbul headquarters to our expanding global presence, we're on an exciting journey together, making a real difference, one smile at a time.Why Dentakay?Having earned the title of a 'Great Place to Work' for three consecutive years, we are proud of our warm and inviting work atmosphere. Joining Dentakay means becoming part of a team that values connection, collaboration, and personal growth. With opportunities for career advancement, ongoing learning, and a supportive work culture, we're here to help you unleash your full potential and grow together.Ready to Join Us?Whether you're in Sales, Customer care, Marketing, or any other area, Dentakay offers an exciting opportunity to be part of something greater. Join us in shaping the future of healthcare and building meaningful connections&mdash;with our patients, our community, and each other. Your journey to a brighter career begins here, with Dentakay.Know About the Opportunity:Position: Tele-Sales Representative - Full-Time.Duty Location: Dentakay Istanbul, Nish Istanbul.Role Description and Key Responsibilities:<ul><li>Reach out to leads to present our offers and convince them.</li><li>Contact leads to generate interest and sales opportunities.</li><li>Overcome patients' concerns by listening, empathizing, and providing relevant information.</li><li>Negotiate and secure commitments from patients to make purchases.</li><li>Keep detailed records of interactions to track performance and follow up with leads.</li><li>Strive to achieve or exceed sales goals through proactive efforts.</li><li>Ensure patient satisfaction, address issues, and explore additional sales opportunities post-purchase.</li></ul>Qualifications:<ul><li>Preferable experience as a medical consultant, telesales representative, translator, or call center agent.</li><li>Bachelor&rsquo;s Degree, preferably in Business Administration, Public Relations, Healthcare, or any related field.</li><li>Strong communication and listening skills.</li><li>Basic sales and customer service abilities.</li><li>Proficiency in computer systems and CRM software.</li><li>Language proficiency in English.</li></ul>Know someone at Dentakay?Be sure to have them submit you as a referral before applying for this position. Learn more about our employee referral program.Click on apply if this sounds like you!Visit our website to learn more about Dentakay: https://dentakay.com/Job Type: Full-timeLanguage:<ul><li>English (Required)</li></ul>

Telesales Representative

Lavixo

<div><div>Bengali-Speaking Sales Representative Living in Istanbul 
 
Company Description:</div><div>
Lavixo, an innovative organization in the finance sector, has established a strong reputation. With a large team of dedicated professionals, we provide investment consulting and customized service solutions that prioritize customer satisfaction, delivering high-quality service tailored to each client's unique needs. We are currently recruiting Customer Support Specialists to join our team and provide customer service across our group companies, seeking individuals passionate about delivering exceptional support in multiple languages.</div><div></div><div> 
Role Description:</div><div>
This is a full-time onsite role for an Account Manager. As a Customer Support Specialist, you will engage with clients across our group companies. You will use contact center technologies to enhance client experiences and maintain high levels of satisfaction. 
 
You will be responsible for:</div><ul><li>
Handling inbound and outbound calls.</li><li>
Responding to customer inquiries and requests professionally.</li><li>
Delivering excellent customer service to meet performance goals.</li></ul><div></div><div> 
What We Offer:</div><ul><li>
Competitive salary and performance bonuses.</li><li>
A professional and supportive work environment.</li><li>
Opportunities for growth and career advancement.</li></ul><div></div><div> 
Requirements:</div><ul><li>
Advanced knowledge of Hindi/Urdu.</li><li>
Proficiency in English (professional working level).</li><li>
Preferably residing in Istanbul with a residence permit.</li></ul><div></div><div> 
Qualifications:</div><ul><li>
Language proficiencies.</li><li>
Customer satisfaction and solution-oriented approach.</li><li>
Strong communication skills and preference for teamwork.</li><li>
Proficiency in MS Office.</li><li>
Previous experience in customer support is a plus.</li></ul><div></div><div> 
We will provide more details about the position during the interview process.</div><div></div><div> 
Learn more about us:</div><div>
Visit our website: https://lavixo.com/</div><div></div><div> 
Join our team and become part of a leading company in customer service excellence!</div><div> 

Biz Kimiz?</div><div>
2011 y&#305;l&#305; itibariyle Ukrayna&rsquo;da ve 2019 y&#305;l&#305; itibariyle &#304;stanbul/Sar&#305;yer&rsquo;de bulunan ofisimizde online finans alan&#305;nda m&uuml;&#351;terilerimize destek hizmeti vermekteyiz.Herg&uuml;n 200&rsquo;den fazla &ccedil;al&#305;&#351;an&#305;m&#305;z ilgili dilde m&uuml;&#351;terilerimizi arayarak onlara ihtiya&ccedil;lar&#305; do&#287;rultusunda m&uuml;&#351;teri deste&#287;i hizmeti sa&#287;lamaktad&#305;r. 
 
M&uuml;&#351;terilerimizin beklentilerini nitelikli hizmetle kar&#351;&#305;lamak &ouml;nceli&#287;imizdir. Hizmet kalitemizi s&uuml;rekli geli&#351;tirmek i&ccedil;in teknolojik altyap&#305;m&#305;z&#305; &uuml;st&uuml;n tutmaya ve donan&#305;ml&#305; insan kayna&#287;&#305;m&#305;z&#305; verimli kullanmaya &ouml;zen g&ouml;steririz. 
LAVIXO b&uuml;nyesinde ki&#351;ilerin cinsiyetine, etnik k&ouml;kenine, &#305;rk&#305;na, rengine, milliyetine, ekonomik durumuna, siyasi d&uuml;&#351;&uuml;ncesine, dinine ve di&#287;er inan&#305;&#351;lar&#305;na ili&#351;kin ayr&#305;mc&#305;l&#305;k yap&#305;lamaz. &#304;&#351;e al&#305;mlarda ve terfilerde, sa&#287;lanan &ccedil;al&#305;&#351;ma ko&#351;ullar&#305;nda, m&uuml;&#351;terilerle olan t&uuml;m ili&#351;kilerde bu anlay&#305;&#351; ge&ccedil;erlidir. Faaliyetlerimiz &ccedil;er&ccedil;evesinde hangi ortamda bulunursak bulunal&#305;m, ki&#351;i hak ve &ouml;zg&uuml;rl&uuml;klerine sayg&#305; duyar, inan&#305;r ve destekleriz.</div><div> 

Biz Kimiz?</div><div>
2011 y&#305;l&#305; itibariyle Ukrayna&rsquo;da ve 2019 y&#305;l&#305; itibariyle &#304;stanbul/Sar&#305;yer&rsquo;de bulunan ofisimizde online finans alan&#305;nda m&uuml;&#351;terilerimize destek hizmeti vermekteyiz.Herg&uuml;n 200&rsquo;den fazla &ccedil;al&#305;&#351;an&#305;m&#305;z ilgili dilde m&uuml;&#351;terilerimizi arayarak onlara ihtiya&ccedil;lar&#305; do&#287;rultusunda m&uuml;&#351;teri deste&#287;i hizmeti sa&#287;lamaktad&#305;r. 
 
M&uuml;&#351;terilerimizin beklentilerini nitelikli hizmetle kar&#351;&#305;lamak &ouml;nceli&#287;imizdir. Hizmet kalitemizi s&uuml;rekli geli&#351;tirmek i&ccedil;in teknolojik altyap&#305;m&#305;z&#305; &uuml;st&uuml;n tutmaya ve donan&#305;ml&#305; insan kayna&#287;&#305;m&#305;z&#305; verimli kullanmaya &ouml;zen g&ouml;steririz. 
LAVIXO b&uuml;nyesinde ki&#351;ilerin cinsiyetine, etnik k&ouml;kenine, &#305;rk&#305;na, rengine, milliyetine, ekonomik durumuna, siyasi d&uuml;&#351;&uuml;ncesine, dinine ve di&#287;er inan&#305;&#351;lar&#305;na ili&#351;kin ayr&#305;mc&#305;l&#305;k yap&#305;lamaz. &#304;&#351;e al&#305;mlarda ve terfilerde, sa&#287;lanan &ccedil;al&#305;&#351;ma ko&#351;ullar&#305;nda, m&uuml;&#351;terilerle olan t&uuml;m ili&#351;kilerde bu anlay&#305;&#351; ge&ccedil;erlidir. Faaliyetlerimiz &ccedil;er&ccedil;evesinde hangi ortamda bulunursak bulunal&#305;m, ki&#351;i hak ve &ouml;zg&uuml;rl&uuml;klerine sayg&#305; duyar, inan&#305;r ve destekleriz.</div> 

About Lavixo: 
2011 y&#305;l&#305; itibariyle Ukrayna&rsquo;da ve 2019 y&#305;l&#305; itibariyle &#304;stanbul/Sar&#305;yer&rsquo;de bulunan ofisimizde online finans alan&#305;nda m&uuml;&#351;terilerimize destek hizmeti vermekteyiz.Herg&uuml;n 200&rsquo;den fazla &ccedil;al&#305;&#351;an&#305;m&#305;z ilgili dilde m&uuml;&#351;terilerimizi arayarak onlara ihtiya&ccedil;lar&#305; do&#287;rultusunda m&uuml;&#351;teri deste&#287;i hizmeti sa&#287;lamaktad&#305;r. M&uuml;&#351;terilerimizin beklentilerini nitelikli hizmetle kar&#351;&#305;lamak &ouml;nceli&#287;imizdir. Hizmet kalitemizi s&uuml;rekli geli&#351;tirmek i&ccedil;in teknolojik altyap&#305;m&#305;z&#305; &uuml;st&uuml;n tutmaya ve donan&#305;ml&#305; insan kayna&#287;&#305;m&#305;z&#305; verimli kullanmaya &ouml;zen g&ouml;steririz. LAVIXO b&uuml;nyesinde ki&#351;ilerin cinsiyetine, etnik k&ouml;kenine, &#305;rk&#305;na, rengine, milliyetine, ekonomik durumuna, siyasi d&uuml;&#351;&uuml;ncesine, dinine ve di&#287;er inan&#305;&#351;lar&#305;na ili&#351;kin ayr&#305;mc&#305;l&#305;k yap&#305;lamaz. &#304;&#351;e al&#305;mlarda ve terfilerde, sa&#287;lanan &ccedil;al&#305;&#351;ma ko&#351;ullar&#305;nda, m&uuml;&#351;terilerle olan t&uuml;m ili&#351;kilerde bu anlay&#305;&#351; ge&ccedil;erlidir. Faaliyetlerimiz &ccedil;er&ccedil;evesinde hangi ortamda bulunursak bulunal&#305;m, ki&#351;i hak ve &ouml;zg&uuml;rl&uuml;klerine sayg&#305; duyar, inan&#305;r ve destekleriz.</div>

Bengali Speaking Sales Representative

Jengal Yazılım

WHAT ARE WE LOOKING FOR? <ul><li>Excellent command of written and spoken English and Turkish,</li><li>Customer-oriented problem solver who can identify root causes and recommend corrective actions,</li><li>A good team member with good communication skills,</li></ul>WHAT DO WE EXPECT FROM YOUR ROLE? <ul><li>To provide support to our customers on our e-commerce site according to their requests through the phone, WhatsApp, and live support chat,</li><li>Following orders through our e-commerce management panel and leaving the customer satisfied,</li><li>Eliminating problems in existing applications and supporting new developments,</li></ul>ABOUT JENGAL Jengal was founded in 2012, and since then, it has continued to operate in the software field by growing its team and achieving great success. As Jengal team, we work passionately to provide digital solutions, and for this purpose, we implemented our Dopinger SEO and Digital Marketing Agency project. With the Dopinger project, we support our customers all over the world and grow our professional staff day by day with our ongoing projects in the field of SEO (Search Engine Optimization) and social media promotion services.How would you like to join our growing, young, and dynamic team as a &quot;Customer Representative&quot; and be a partner in our success?THE ADVANTAGES OF JENGAL <ul><li>No waste of time in traffic by working from home,</li><li>1 day of paid leave so that you can party on your birthday,</li><li>Paid leave on your child&rsquo;s birthday and graduation day,</li><li>Paid leave for employees with disabilities on the International Day of Persons with Disabilities (December 3) and on the first day of Disability Week (May 10),</li><li>Offering the opportunity to take annual leave before completing your first year,</li><li>Personalized high technology equipment,</li><li>Monthly Multisport card subscription,</li><li>Support for continuous self-development with both individual and team trainings,</li><li>Social events, both within and outside the city, are planned periodically to enhance team spirit,</li><li>A buddy you can consult about anything when you&rsquo;re new,</li><li>Also our benefits package includes meal and internet allowance and home internet expenses,</li><li>1 hour break opportunity that you can rest during your work shifts.</li></ul>Work Shifts; Representative Shifts: 06:00-15:00 / 12:00-21:00 / 15:00-24:00 / 21:00-06:00 BackOffice Shifts: 06:00-15:00 / 14:00-23:00 / 21:00-06:00 &#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Ba&#351;vuru Sorular&#305;:<ul><li>What is your salary expectation?</li><li>What is your English level?</li></ul>

Customer Representative

Lalamove

<div>
 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 
 
 Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.
 
 
 Office location: 4. Levent, Istanbul
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
 </li>
 <li>
 Support frontline CS operation teams to ensure operational excellence and excellent customer service.
 </li>
 <li>
 Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
 </li>
 <li>
 Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
 </li>
 <li>
 Complete ad-hoc assignments from CX Functional team.
 </li>
 <li>
 Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Advanced skill in Excel &amp; PowerPoint
 </li>
 <li>
 Good Communication Skills in both Turkish and basic communication in English
 </li>
 </ul>
</div>

Customer Service Associate

The Peninsula Hotels

<div>
 
 Job Description
 
 
 
 
 Key accountabilities
 
 
 
 <ul>
 <li>
 Responsible for all outgoing and incoming customer calls, verifying accuracy and handling emergency issues.
 </li>
 <li>
 Ensuring that all calls are handled overseeing Restaurant, SPA and Hotel Reservations
 </li>
 <li>
 Representing the hotel in accordance with all Peninsula Standards and Service Principles
 
 
 </li>
 </ul>
 
 Profile Description
 
 
 
 
 General requirements
 
 
 
 <ul>
 <li>
 Minimum 1-year experience in a similar role within Front Office or Reservations in a Luxury Hotel environment with similar standards and expectations.
 </li>
 <li>
 Thorough knowledge of customer service needs and techniques.
 </li>
 <li>
 Excellent communication, time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.
 </li>
 <li>
 Excellent time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.
 </li>
 <li>
 Fluent English communication proficiency. Expertise in a second language would be desirable.
 
 
 </li>
 </ul>
 We look forward to welcoming you to the Peninsula family and receiving your resume.
</div>

Guest Communication Executive (Reservation)

CHEP

<div>CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world&rsquo;s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
 
 
What does that mean for you? You&rsquo;ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You&rsquo;ll help change how goods get to market and contribute to global sustainability. You&rsquo;ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .
<h1 class="jobSectionHeader">Job Description
</h1>Key Responsibilities May Include:
<ul><li>Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
</li><li>Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
</li><li>Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
</li><li>Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
</li><li>Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
</li><li>Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
</li><li>Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
</li>Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders. 
<li>
</li></ul> 
** YOUR MISSION ** &ndash; WHAT WILL YOU DO? **
The mission of the role is to be the first point of contact for incoming calls regarding customer enquiries and complaints. The role involves owning and resolving the queries as quickly and effectively as possible. Deal with in depth and complex issues in a competent and professional manner.
<ul><li>Professional and courteous answering of all incoming calls,
</li><li>Prompt and efficient follow-up of customer queries &amp; service requests. Liaise efficiently with Field Representatives and Customer Service teams,
</li><li>Ensure the investigation and resolution of customer enquires with minimal delay, Where there is a delay of more than 48 hours the customer is to be communicated with at all times,
</li><li>React positively to problems identified and undertake root-cause analysis,
</li><li>Take preventive action to ensure customer satisfaction maximised,
</li><li>Maintain regular contact with field teams and provide analytical data and support on specific account queries,
</li><li>Work in line with other functions.(i.e. Logistics regarding deliveries to customers),
</li><li>Record and track Customer complaints regarding quality issues,
</li><li>All correspondence must be in a professional and businesslike manner,
</li><li>Correspondence with the customer should always maintain a standard that reflects clarity of understanding,
</li><li>Import data from various sources of CHEP software systems (SAP, BW, Siebel) to resolve credit equipment balances or issues on customer accounts to improve revenue,
</li><li>Educate customers about terminology, features and benefits of products i.e. Portfolio to improve customer satisfaction
</li></ul>** WHAT WE ARE LOOKING FOR ** :
<ul><li>1-3 years&rsquo; experience sales &amp; customer service in a service/automotive company where analysis and attention to detail was a key success factor,
</li><li>Business data analysis and account reconciliation,
</li><li>Having worked in a Customer Service Team environment that solely focuses on investigating and analysing data to resolve issues,
</li><li>Direct customer liaising,
</li><li>Fluency in Turkish &amp; English language
</li><li>Excellent analytical skills and detail oriented
</li><li>Able to effectively handle and manage a high degree of multiple tasks
</li><li>Creative problem solver
</li><li>Strong sense of customer satisfaction
</li><li>Time management skills
</li><li>Excellent telephone manner
</li><li>Self-motivated, results driven, have negotiation skills
</li><li>Siebel &amp; BW &amp; SAP user
</li><li>Team player with the ability to work on own imitative and autonomously
</li><li>Advanced level of Excel knowledge
</li></ul>** WHAT WE OFFER **
<ul><li>Attractive base salary with annual bonus &amp; benefits
</li><li>Employee Investment Plan
</li><li>Ability to develop your skills and understanding of business in a worldwide logistics company
</li><li>Participation in worldwide projects
</li><li>Area to build your independence and own responsibilities
</li><li>Support at every stage of your career
</li><li>Independence in operating with a real impact on the organization
</li><li>We are celebrating our successes with meal vouchers and events
</li></ul><h1 class="jobSectionHeader">Remote Type
</h1>Hybrid Remote
<h1 class="jobSectionHeader">Skills to succeed in the role
</h1>Account Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer-Support, Data Integrity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales Coordination
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.</div>

Customer Service Coordinator - Automotive

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