customer service representative

<div>
 
 Hiring Alert | Immediate Requirement - Customer Support Representative (Email Process) for an International Airlines.
 
 
 
 Walk-in drive on 20th Dec 25 from 11am-2pm at
 
 
 
 
 WNS, Gate 4 Plant 10 , Vikhroli west , Mumbai
 
 
 
 OR
 
 
 
 WNS , Gate No 4, Plant 10, Godrje &amp; Boyce complex, Vikhroli-West
 
 
 
 We are looking for freshers as well as experienced candidates with Excellent English Communication &amp; Email drafting skills.
 
 
 
 Role: Email Process Associate
 
 Location: Vikhroli West Mumbai (Work from Office)
 
 
 
 Key Responsibilities:
 
 Draft professional emails to resolve customer queries and complaints. Deliver exceptional customer service while handling sensitive issues. Ensure prompt and accurate resolution of customer concerns in line with airlines service standards.
 
 
 
 Required Skills:
 
 Graduate Freshers or experienced in customer service email process. Excellent written and verbal communication skills. Strong email drafting and comprehension abilities. Customer-centric approach with problem-solving mindset.
 
 
 
 To meet- HR Nikita
 
 
 
 Please Register Before Walkin In
 
 https://smrtr.io/vm6tN
 
 
 
 
 Please mention HR Nikita as your reference.
 
 
 
 
</div>

Associate

Make Your Own Perfume [MYOP]

<div>
 
 
 Job Summary
 
 
 
 
 
 We are looking for a passionate and customer-focused
 
 Perfume Consultant
 
 to join our retail team. As a Perfume Consultant, you will be responsible for guiding customers in selecting the perfect fragrance, offering expert advice, and ensuring an exceptional shopping experience.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 
 Greet customers and offer a personalized fragrance consultation
 
 
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 Understand customer preferences and recommend suitable perfumes
 
 
 </li>
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 Demonstrate and explain the features of various perfumes and ingredients
 
 
 </li>
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 Maintain in-depth knowledge of perfume notes, types, and trends
 
 
 </li>
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 Meet and exceed daily and monthly sales targets
 
 
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 Maintain cleanliness and attractive product display at the fragrance counter
 
 
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 Handle billing and assist with point-of-sale transactions
 
 
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 Build lasting relationships with customers and encourage repeat visits
 
 
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 Stay updated with new product launches and promotions
 
 
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 Assist with inventory, stock checks, and product replenishment
 
 
 
 
 
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 </ul>
 Requirements
 
 
 <ul>
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 Minimum 12th pass; degree in retail, beauty, or hospitality preferred
 
 
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 Prior experience in fragrance, beauty, or luxury retail is a plus
 
 
 </li>
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 Strong communication and interpersonal skills
 
 
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 Passion for perfumes and customer service
 
 
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 Pleasant personality and professional grooming
 
 
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 Willing to work in shifts, weekends, and holidays
 
 
 </li>
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 Basic computer and billing system knowledge
 
 
 
 
 
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 </ul>
 Benefits
 
 
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 Incentives and bonuses based on sales performance
 
 
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 Health Insurance
 
 
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 PF &amp; ESI
 
 
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 Professional training and career growth opportunities
 
 
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 Paid time off and company benefits as per policy
 
 
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 </ul>
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Perfume Consultant

ACG World

<div>
 
 
 Job Purpose
 
 
 
 We are looking for Customer Service Executive at Kandivali, Mumbai office for 6-8 months.
 
 
 
 
 
 
 About the Role
 
 
 
 Role- Customer Service Executive
 
 
 Education- Any Graduate
 
 
 Gender preference- Any
 
 
 Must have good Communication skills
 
 
 Must have worked in manufacturing companies work culture
 
 
 Experience from MNC is most preferred
 
 
 CTC- Can be discussed during interview process
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Maintain existing business, build rapport with customers and collaborate with Sales Manager to deliver customer requirements.
 </li>
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 Monitor end to end supply chain of products to ensure customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Core Functional
 
 
 <ul>
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 Error free Order booking within 1-2 days from the date of clear PO.
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 Follow up with customers for collection of payments to maintain DSO &amp; submit daily update Sales head (exports).
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 To keep track of dispatch date for commercial orders and sample orders and proactively follow up with logistics/dispatch team to ensure that the orders are dispatched on time. If there are any deviations, then proactively inform to sales manager/customer and take corrective actions to resolve.
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 Control and Manages key business metrics like DOH and DSO as per budget.
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 Monitor despatches / Sales Hold at respective locations.
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 Communicate to internal &amp; external customers on the updates on timely basis.
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 Log customer complaints and ensure closure of complaints / queries as per agreed timelines.
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 Ensure updation of SAP database including Customer Master, Product Master for error free transactions.
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 </ul>
 
 
 
 
 
 Internal Process
 
 
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 Provide information to Sales Managers regarding sales quantity, values, ASPs for preparing monthly MIS report.
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 Ensure timely invoicing for shipments from ACG to customer.
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 </ul>
 
 
 
 
 
 Key Result Areas
 
 
 <ul>
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 Achieve budgeted Volume &amp; Values for region.
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 Achieve budgeted DSO &amp; DOH.
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 On time despatch of orders.
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 Timely closure of customer complaints.
 </li>
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 Manage efficiently inventory in order to ensure that there is no old stock and supply product with quick lead times.
 </li>
 </ul>
 
 
</div>

Customer Service Executive_ACG Pharmapack  (Pharma packaging industry (Films and foils))

Tata Communications

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 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities �Taking ownership of customer issues reported, solving their problems through by providing resolution. �Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. �Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams �Ensure SLA are achieved &amp; work proactively to maintain the same. Desired Skill sets �Demonstration of problem-solving skills �Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. �Maintain awareness of latest technologies in the domain
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Customer Service Executive - Cloud & Security Customer Service Operations

ICICI Securities

<div>
 
 
 Job responsibilities
 
 
 <ul>
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 Analyze and respond to
 
 investor
 
 grievances and complaints received through SEBI, NSE, BSE, Depositories, and other regulatory authorities.
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 Provide timely clarification and resolution or facilitate amicable settlements with complainants as per regulatory requirements.
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 Represent the company in conciliation hearings, presenting facts clearly and defending the organization&rsquo;s position effectively.
 </li>
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 Manage end-to-end arbitration cases &ndash; including filing required papers, gathering evidences, preparing defenses, and attending arbitration hearings.
 </li>
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 Coordinate with internal teams and regulatory bodies to ensure timely and accurate submission of required documents and responses.
 </li>
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 Prepare and circulate MIS reports related to regulatory complaints, conciliation, and arbitration cases within defined timelines.
 </li>
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 Stay updated with regulatory changes, circulars, and guidelines from SEBI, Exchanges, and Depositories, and ensure compliance.
 </li>
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 Support in audits, reviews, and implementation of process improvements.
 </li>
 </ul>
 
 
 Qualification
 
 
 <ul>
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 Graduate/Post Graduate in Law, Commerce, Finance, or related disciplines.
 </li>
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 Candidates with LLB/LLM or relevant Regulatory/Compliance certifications will be preferred.
 </li>
 </ul>
 
 
 Experience &amp; Skills
 
 
 <ul>
 <li>
 10 to 15 years of experience in Regulatory Operations, Compliance, or Customer Service functions within the Capital Markets or Financial Services industry.
 </li>
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 Prior experience in handling SEBI/NSE/BSE investor complaints and arbitration cases is highly desirable.
 </li>
 </ul>
 
 
</div>

Customer Service - Regulatory

Renault Nissan Technology & Business Centre India

<div>
 
 JD :Area Manager &ndash; Field and Services
 
 
 
 
 
 
 
 Roles and Responsibilities:-
 
 
 
 
 
 <ul>
 <li>
 Follow the network on all the Quality &amp; After-sale business KPIs (Parts, Customer Satisfaction) and implement corrective actions, if needed,
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 Deploy Renault Referential, Methods &amp; Standards, workshop organization and Quality policy,
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 Contribute to the achievement of Customer Satisfaction and Service Retention objectives,
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 Deploy and pilot all animation systems of the network,
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 Ensure the service coverage on its territory,
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 Understand Business Profitability and measures to improve with necessary simulation
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 Inform, manage the after sales commercial policy of Renault with the Dealer
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 Reach the target of the workshop and distribution parts business,
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 Deploy the customer engagement activities / service promotions (to retail customers) in the workshops of the network,
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 Drive the customer satisfaction index
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 Prepare Training plan of the After-sales employees of the network , in relation with the training centre
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 Provide feed-back to RIPL on the different programs efficiency,
 </li>
 <li>
 Manage the customer complaints with the dealer and head office, ensure an answer is provided within the target time
 </li>
 </ul>
 
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 
 
 <ul>
 <li>
 Maximize the commercial performance in Parts, accessories and service, as well as the Quality of Service performance of the dealers of his zone,
 </li>
 <li>
 Deploy the commercial and quality policy of the manufacturer,
 </li>
 <li>
 Manage the customer satisfaction,
 </li>
 <li>
 Provide assistance to the dealers,
 </li>
 <li>
 Interface between network and RIPL,
 </li>
 </ul>
 
 
</div>

Area Manager Field and Services

<div>
 
 We are actively hiring for International Process (Operations - Team Leader) 🚀
 
 
 
 
 
 Job description
 
 
 👩 💼 Designation- Team Lead
 
 
 🌎 Location- Mumbai (Goregaon )
 
 
 💸 Salary - 7 LPA -7.5 Lpa
 
 
 ⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)
 
 
 5 Days Working with 2 rotational week offs
 
 
 
 
 
 🏃 &male;️ ➡️️ Immediate Joiners Preferred 🏃 &female;️
 
 
 
 
 
 Responsibilities-
 
 
 
 
 
 * Customer Service, Customer Support, and Customer Service Management skills
 
 
 * Experience in achieving and maintaining high levels of Customer Satisfaction
 
 
 * Excellent verbal and written Communication skills
 
 
 * Experienced in Banking,cards and Dispute domain.
 
 
 
 
 
 * Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
 
 
 * Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
 
 
 * Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
 
 
 * Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
 
 
 * Ensure compliance with company policies and procedures while driving business growth through innovative solutions.
 
</div>

Operations Team Lead

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