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sales & marketing engineer

customer service senior engineer

CNS Middle East

<div>
 
 Company Description
 
 
 
 CNS (Computer Network Systems) is a technology company in the middle-east &amp; has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.
 
 
 We are an IT distributor &amp; our expertise are in Banking &amp; Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.
 
 
 We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
 
 
 CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.
 
 
 
 Job Description
 
 
 
 Customer Service Senior Engineer with experience in Banking, Financial Services. The ideal candidate will be responsible for providing advanced technical support, conducting preventive and corrective maintenance, and ensuring the optimal performance of banking systems and self-service terminals. The role involves close coordination with the customer, service team, and technical experts to achieve high service availability and customer satisfaction while adhering to SLA commitments and operational standards.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 Technical Support &amp; Maintenance:
 
 
 
 <ul>
 <li>
 Perform installation, configuration, testing, and troubleshooting of Diebold Nixdorf self-service terminals (CINEO and DN Series &ndash; CMD-V4, RM3, CCDM, ATS, RM4V, RM4H, CMDV6C, CMDV6A) and related peripherals.
 </li>
 <li>
 Carry out preventive and corrective maintenance to ensure optimal machine uptime and adherence to SLA targets.
 </li>
 <li>
 Analyze recurring technical issues and implement permanent corrective actions to minimize repeat failures.
 </li>
 <li>
 Coordinate with vendor technical teams for complex issues, firmware updates, and hardware enhancements.
 
 
 </li>
 </ul>
 
 Service Delivery &amp; Field Operations:
 
 
 
 <ul>
 <li>
 Respond promptly to customer service calls and ensure timely resolution of incidents within agreed SLAs.
 </li>
 <li>
 Prepare and update service reports, installation checklists, and preventive maintenance documentation
 </li>
 <li>
 Support software and hardware upgrades, system replacements, and field modifications as per project requirements.
 </li>
 <li>
 Ensure all activities are carried out in compliance with safety, quality, and operational standards.
 
 
 </li>
 </ul>
 
 Customer Support &amp; Coordination:
 
 
 
 <ul>
 <li>
 Maintain effective communication with customers to provide updates, clarify technical details, and ensure satisfaction with service delivery.
 </li>
 <li>
 Work closely with the service desk and logistics teams to plan visits, manage parts requests, and report any field challenges.
 </li>
 <li>
 Escalate high-impact issues proactively to the team leader or vendor for timely intervention.
 
 
 </li>
 </ul>
 
 Workshop &amp; Spare Parts Handling:
 
 
 
 <ul>
 <li>
 Assist in diagnosing and repairing returned hardware components in the workshop environment.
 </li>
 <li>
 Maintain accurate tracking of used spare parts, report consumption, and ensure timely return of faulty items.
 
 
 </li>
 </ul>
 
 Continuous Improvement &amp; Knowledge Sharing:
 
 
 
 <ul>
 <li>
 Respond promptly to customer service calls and ensure timely resolution of incidents within agreed SLAs.
 </li>
 <li>
 Support training and mentoring of junior engineers to enhance overall team capability.
 </li>
 <li>
 Participate in technical workshops and internal reviews to share best practices and field experience.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in computer science, Computer Engineering, or Information Technology.
 
 
 
 Experience
 
 
 
 3&ndash;4 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions.
 
 
 Desired: 4&ndash;5 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions.
 
 
 Additional Information
 
 
 
 Core Technical Skills
 
 
 
 <ul>
 <li>
 Diebold Nixdorf Cineo and DN Series machines (CMD-v4, CCDM, RM3, ATS, RM4V, RM4H, CMDv6C, CMDv6A) and related peripherals.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong analytical and troubleshooting skills with a methodical approach to problem-solving.
 </li>
 <li>
 Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
 </li>
 <li>
 Ability to work independently with minimal supervision while maintaining accountability for assigned tasks.
 </li>
 <li>
 Proactive and resourceful, with the ability to handle field challenges and unexpected technical issues calmly.
 </li>
 <li>
 Highly organized, with strong attention to detail and commitment to quality service delivery.
 </li>
 <li>
 Flexible and adaptable to changing technologies, tools, and operational requirements.
 </li>
 <li>
 Collaborative team player who contributes positively to knowledge sharing and continuous improvement initiatives.
 </li>
 <li>
 Customer-focused mindset, ensuring professionalism and responsiveness in all interactions.
 
 
 </li>
 </ul>
 
 Compliance with policies and procedures based on the ISO standards adopted by CNS.
 
</div>

Customer Service Senior engineer

Siemens

<div>
 We know that a business thrives only when its people are thriving. That's why we always put our people first. Our global and diverse team is eager to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?
 
 
 Siemens strongly believes in the value of a Digital Portfolio. That&rsquo;s why Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio enables our customers to experience buildings that are intuitive, comfortable, safe, secure, and energy-efficient.
 
 
 Our Smart Infrastructure team works to create resilient and sustainable infrastructure. We connect the physical world with the digital world. With the help of data and analytics, we empower our customers to make their energy systems and processes in buildings and industries more efficient and sustainable. Together with our customers, we transform the everyday for a better tomorrow.
 
 
 Join our Smart Infrastructure Sales Team as a Senior Sales Engineer and help us reimagine the world by finding solutions that make tomorrow a more innovative place.
 
 
 
 Responsibilities:
 
 
 
 The role supports and represents the sales activities of the service business line to achieve best results for BMS, Security, Fire and digital businesses and enablement of additional service business.
 
 
 The BMS, Fire, Security and Digital Sales &amp; Solutions Sr. Sales Engineer will also lead and help service installed base customers understand how they can best apply latest building&rsquo; transformation to achieve their business objectives. He / she will have an annual business target and will report to the Lifecycle Sales Head.
 
 
 Responsible to develop leads, opportunities and sell BMS, Fire, security and Digital Services and Solutions to installed base customers in the Oman region and grow the service business. Lead sales and business development activity to actively build the pipeline working jointly with the service sales and service operations team in the country. Act as the single point of contact for all sales and solution activity for the sales team in Abu Dhabi and advocate digital solution selling.
 
 
 
 You&lsquo;ll make a difference by
 
 
 
 <ul>
 <li>
 Promote and sell all type of service business such as services, solutions, retrofits, SaaS and Value-Added Services
 </li>
 <li>
 Develop strategic BMS / Fire / Security / IT/Digital and Industry partners to strengthen overall offering
 </li>
 <li>
 Gather and maintain business intelligence which includes key customer pain points, technology innovations, and competitors&rsquo; Digitalization portfolio
 </li>
 <li>
 Organize and manage cocreation workshops with our customers, to develop new digitalization solutions / tools / applications to help fulfill customers&rsquo; business KPIs
 </li>
 <li>
 Provides a continuous support of the sales organization's financial and strategic objectives
 </li>
 <li>
 Consult sales organization, engineers and project managers on portfolio, standards, tools and processes
 </li>
 <li>
 Acts as the first promoter of Digital Strategy of Building technologies, and in cross collaboration in all sense
 
 
 </li>
 </ul>
 
 Your success is grounded in
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, ideally in a relevant subject such as Mechanical, Electrical, Computer Science, Computer Engineering and relevant Technology degrees
 </li>
 <li>
 Professional certifications in relevant subjects
 </li>
 <li>
 BMS experience is preferred
 </li>
 <li>
 Minimum 5-10 years of relevant sales and business development experience required
 </li>
 <li>
 Successful track record in sales/business development, client management and project management in a technology environment
 </li>
 <li>
 Significant exposure to the software industry and strong affinity for digital solutions and the use of digital technologies to transform business models and provide new value producing opportunities
 </li>
 <li>
 Excellent influencing and networking skills, paired with stakeholder management experience in a multilayered global environment
 </li>
 <li>
 Strong experience in strategy consulting, preferably in the Digital practice of an international consultancy firm
 </li>
 <li>
 Strong IT, Software, Cloud, IoT platform experience
 </li>
 <li>
 Solid presentation and communication skills and fluency in English both written and spoken
 </li>
 <li>
 Have a strong acumen to fit portfolio to customer problems
 </li>
 <li>
 Keen interest in emerging technologies to support and improve consumer experience at interview and application
 </li>
 <li>
 Ability to build positive relationships across diverse groups, translating technical concepts for business audiences, and business concepts for technical audiences.
 </li>
 <li>
 Iterative digital product management techniques including e.g. analytics and optimization
 
 
 </li>
 </ul>
 
 Added Advantage
 
 
 
 <ul>
 <li>
 Experience in Healthcare, Airport, Commercial Real Estate, &amp; Higher Education environment
 </li>
 <li>
 Strong Cybersecurity experience and able to communicate effectively with different stakeholders
 
 
 </li>
 </ul>
 
 We offer you
 
 
 
 <ul>
 <li>
 2 to 3 days of mobile working per week as a global standard.
 </li>
 <li>
 Diverse and inclusive culture.
 </li>
 <li>
 An environment where everyone can bring their whole self and feel a sense of belonging.
 </li>
 <li>
 the foundation to develop personally and expertly.
 </li>
 <li>
 Great variety of learning &amp; development opportunities
 
 
 </li>
 </ul>
 
 Transform the everyday with us!
 
 
 
 If you are a motivated teammate, eager to learn new things and looking to grow your career in a strong and froward-thinking company, hit apply!. Siemens is dedicated to quality, equality, and valuing diversity, and we encourage applications that reflect the diversity of the communities within which we work. Siemens is an equal opportunities employer and do not discriminate unlawfully on any grounds. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
 
 
 Please note: Only complete applications can be considered in the selection process. #oman
</div>

Senior Sales Engineer- Muscat, Oman

Noventiq WLL

We are seeking a highly skilled and customer focused End User Support Engineer to lead and manage daily end-user support operations. This role requires hands-on troubleshooting, escalation handling, ticket management, and close coordination with internal teams to ensure seamless IT support for employees. The ideal candidate should have strong communication skills, a proactive mindset, and the ability to prioritize issues effectively.Purpose, Essential Duties and Responsibilities:<ul><li>Serve as the first point of contact for end-users seeking technical assistance via ticketing systems, email, or in-person.</li><li>Provide L1-level technical support for desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Troubleshoot hardware, software, operating system (Windows/Mac).</li><li>Troubleshoot basis network related issues.</li><li>Manage day-to-day support requests, incidents, and service tickets; ensure timely resolution and proper documentation.</li><li>Coordinate with L2/L3 teams for escalated issues and follow up on pending items.</li><li>Install, configure, and maintain end-user hardware and software as per company standards.</li><li>Support common applications like Microsoft 365, Outlook, Teams, Zoom, and standard business productivity tools.</li><li>Perform user account management (AD, O365), password resets, and access provisioning.</li><li>Maintaining daily backup checks and validation.</li><li>Maintain asset inventory and update records for hardware and software deployed.</li><li>Educate users on basic IT practices, security protocols, and self-service tools.</li><li>Ensure SLA adherence and contribute to periodic reporting of support metrics.</li></ul>Required Skills &amp; Qualifications:<ul><li>5+ years of experience in a desktop support/helpdesk or end-user support environment.</li><li>Strong knowledge of Windows OS (7/10/11), macOS, and Microsoft Office 365.</li><li>Familiarity with Active Directory, O365 and basic networking</li><li>Hands-on experience in hardware troubleshooting and software installations.</li><li>Excellent interpersonal, communication, and customer service skills.</li><li>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li></ul>Qualifications / Certifications<ul><li>Educational Background: Bachelors in computer science / engineering graduates with IT major</li><li>Microsoft 365 Fundamental Certification.</li></ul>Job Type: Full-time

Senior End User Support Engineer

<div>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
This Position reports to:
Service Unit Manager<div> 
Your role and responsibilities
 
 
In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues. 
 
The work model for the role is: onsite 
 
This role is contributing to the ELSE in Muscat, Oman. 
 
You will be mainly accountable for:<ul><li>
Penetrating into IB, promoting various upgrades, retrofits, and value-add solutions to the benefit of the customers and ABB.</li><li>
Understanding the channel strategy and the establishment of related prices, and preparing sales plans, reviewing them, and proposing recovery plan(s) when needed.</li><li>
Generating service sales leads and develops new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.</li><li>
Acting as a marketer/salesperson of ABB&rsquo;s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).</li></ul> 
Our team dynamics
 
You will join a dynamic, talented, high performing team, where you will be able to thrive. 
Qualifications for the role
<ul><li>Electrical Engineering Background</li><li>
8-12 years of experience in service sales within Oman.</li><li>
Proven track record as a service sales engineer for switchgears and protection relays.</li><li>
Background in digital solutions is a plus</li><li>
Previous engagement and customer relationships with major government end-users entities and industrial customers in the region.</li><li>
Strong technical expertise in selling service agreements is a plus</li><li>
Strong English communication &amp; Negotiation skills are a must</li><li>
Innovative mind and interest to explore new ideas and build strong relationships &ndash; excellent networking skills</li><li>
Out-of-the-box thinking and exceptional problem-solving skills</li><li>
Relentless ownership, dedication, and thoroughness. Going the extra mile and showing devotion to the mission.</li><li>
A collaborative, solutions-oriented approach with a proven ability to develop and manage customer relationships</li></ul> 
What's in it for you?
 
We empower you to take initiative, challenge ideas, and lead with confidence. You&rsquo;ll grow through meaningful work, continuous learning, and support that&rsquo;s tailored to your goals. Every idea you share and every action you take contributes to something bigger. 
Benefits
 
 
We also offer our employees the following benefits:<ul><li>
From well-being to retirement, ABB offers benefits that support every stage of your career.</li></ul> 
More about us
 
 
The ELSE Division operates as a strategic business unit within the organization, functioning semi-autonomously with its own dedicated resources, objectives, and leadership. 
 
Al Hamriyah, Muscat, Oman</div> 
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.</div>

Service Sales Specialist

AJYAL HR Solutions & Services

<div>
 
 
 Job Purpose:
 
 will oversee daily operations, ensuring efficiency, compliance, and service excellence across global remittances, money exchange, gold, and FX trading. The ideal candidate is a hands-on leader with industry expertise and a proven record of using technology to enhance operational performance and align processes with strategic goals.
 
 
 
 
 
 
 Qualifications and Experience:
 
 
 <ul>
 <li>
 Proven experience (10+ years) in a senior operations or executive role within currency exchange, banking, or financial services.
 </li>
 <li>
 In-depth understanding of the precious metals and foreign exchange markets, including trading dynamics, market risks, and regulatory landscape.
 </li>
 <li>
 Bachelor&rsquo;s degree in finance, Economics, Business Administration, or related field. MBA or relevant postgraduate qualification is preferred.
 </li>
 <li>
 Strong leadership and people management skills with the ability to drive performance across diverse teams.
 </li>
 <li>
 Familiarity with ERP systems, trading platforms, and real-time transaction monitoring tools.
 </li>
 <li>
 Exceptional analytical, decision-making, and problem-solving skills.
 </li>
 <li>
 Outstanding communication and stakeholder management abilities.
 </li>
 </ul>
 
 
 
 
 
 Tasks and Responsibilities:
 
 
 <ul>
 <li>
 Develop and implement operational strategies that drive business growth and profitability by overseeing gold trading, currency exchange, vaulting, logistics, and risk mitigation; optimizing internal processes for efficiency, accuracy, and scalability; and monitoring daily trading operations, settlements, and liquidity management.
 </li>
 <li>
 Ensure full compliance with local and international financial regulations (AML/CFT, KYC, FX licensing, etc.) by collaborating with legal and compliance teams, maintaining robust internal controls, and managing operational risk assessments with effective mitigation strategies.
 </li>
 <li>
 Lead and manage cross-functional teams across operations, trading, customer service, logistics, and technology by recruiting, training, and mentoring senior staff, while fostering a culture of continuous improvement and operational excellence.
 </li>
 <li>
 Collaborate with the CFO to manage operational budgets, cost control, and financial forecasting, while monitoring key KPIs and P&amp;L contributions to identify opportunities for cost savings and revenue enhancement.
 </li>
 <li>
 Work with IT leadership to ensure systems enable secure, real-time trading, vault management, and customer interactions, while leading digital transformation initiatives to streamline operations and enhance the customer experience.
 </li>
 <li>
 Support the CEO in developing and executing long-term strategic plans while identifying and evaluating new business opportunities, partnerships, and geographic markets.
 </li>
 </ul>
 
 
 
 
 
 Note: We thank all applicants for their interest however only those candidates who are shortlisted will be contacted.
 
 
 
 
 
</div>

CHIEF OPERATING OFFICER

KONE

<div>Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is committed to creating a better workplace through excellent people practices. We prioritize fostering a great work culture, inspiring high standards of quality and efficiency, and creating a workplace that nurtures collaboration, diversity, growth, and well-being.
KONE Middle East, Turkey &amp; Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. To support our growth plans, Service Sales is considered to be a strategic priority for our Business.
Reporting directly to the Service Sales Manager, we are looking for an energetic and enthusiastic Service Sales Engineer to be based in our Muscat, Oman office. In this role, you will lead and develop mutually beneficial relationships between KONE and customers that are strategic or nationally/locally important. You will proactively identify solutions and develop processes that add value to our customers.
A service mindset is an outlook that focuses on creating customer trust, value, and loyalty, and hence, we are looking for somebody with a proven track record of being a go-getter who understands how to partner and collaborate with the business. We need someone who can influence, is result-driven, and has strong commercial acumen skills. Ideally, we are looking for somebody who has good knowledge of the service industry.
This is a unique opportunity to join a team of professionals who strive to drive offering and sales development strategies and share best practices. If you feel you have what it takes and can add significant value to this role and department, then apply for this exciting opportunity!
Are you the one?
<ul><li>Bachelor's degree holder
</li><li>Minimum 2 years of direct sales experience, having a solution-selling approach
</li><li>Good understanding of the Service / Maintenance business within the Elevators and Escalators industry
</li><li>Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service
</li><li>Passion for sales, with a proven track record and a strong customer focus.
</li><li>Experience in the local Oman market is preferred.
</li><li>Fluency in English is a must &amp; Arabic communication is an added advantage.
</li></ul>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers</div>

Service Sales Engineer, Elevators and Escalators

Heavey Equipment Rental LLC

Position: Sales Engineer &ndash; Equipment Rental &amp; Sales Location: Oman/Muscat/Ghala Industrial AreaJob Summary: We are seeking a dynamic and experienced Sales Engineer to join our equipment rental and sales division. The ideal candidate will have strong technical knowledge of heavy equipment and a proven track record in sales within the Oman market.Requirements:<ul><li>Minimum 2 years of experience in the equipment sales &amp; Rental industry in Oman</li><li>In-depth knowledge of Heavy equipment </li><li>Familiarity with leading brands</li><li>Strong market network and excellent customer relationship management skills</li><li>Self-motivated, result-oriented, and dynamic personality</li><li>Valid Oman driving license preferred</li></ul>Compensation:<ul><li>Salary: (depending on experience)</li><li>Car allowance and other allowances as per Oman Labour Law</li></ul>How to Apply: Interested candidates are invited to send their CV with the subject line &ldquo;Sales Engineer &ndash; Oman&rdquo; to irshad.altilad@gmail.comJob Types: Full-time, PermanentPay: RO550.000 - RO650.000 per month

Sales Engineer

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