customer service manager, control center Jobs in Chicago United States

customer service manager, control center

customer service specialist i

Cornerstone Wireless

<p></p><div><p><b>Location:</b> Chicago, IL or Joliet, IL</p>
<p><b>
Employment Type:</b> Full-Time</p><br>
<p></p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Schedule and dispatch drivers, vehicles, or carriers based on customer requests and operational requirements.</li>
<li>Monitor and track the real-time location and status of drivers and vehicles using GPS and dispatch software.</li>
<li>Communicate effectively with drivers and customers to provide status updates, delivery instructions, and resolve service issues.</li>
<li>Coordinate daily operations and adjust dispatch schedules as needed due to delays, traffic, or emergencies.</li>
<li>Relay accurate and timely information regarding delivery times, service requests, and route changes.</li>
<li>Provide real-time updates and support to drivers and promptly respond to inquiries or disruptions.</li>
<li>Manage last-minute changes or emergencies calmly and efficiently.</li>
<li>Ensure compliance with safety regulations, internal policies, and industry standards.</li>
<li>Manage delivery order data received from customers and update relevant information in the master file and Transportation Management System (TMS).</li>
<li>Collaborate with other departments, including Customer Service, Operations, and Settlement, to maintain a smooth and efficient workflow.</li></ul><br>
<p></p>
<p><b>
Preferred Qualifications</b></p>
<ul>
<li>Strong interpersonal and communication skills with a professional demeanor.</li>
<li>Proficiency in dispatching tools, company software, and databases used for driver communication and coordination.</li>
<li>Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive.</li>
<li>Ability to communicate with co-workers and customers in a collaborative environment.</li>
<li>Capable of performing under pressure and managing sudden deadlines or shifting priorities.</li>
<li>Excellent verbal and written communication abilities.</li>
<li>Strong problem-solving skills with the ability to analyze and resolve issues independently.</li>
<li>A reliable team player with a positive and proactive attitude.</li>
<li>Bilingual in Korean and English.</li></ul><br>
<p></p>
<p><b>
The base pay range for this role is between </b><b>$48,000 - $68,000/yr</b><b>, and your base pay will depend on your experiences, qualifications, and skills.</b></p></div><p></p>

Customer Service Specialist I

The United Firm | La Liga Defensora, APC

<div><p>At The United Firm, we're passionate about protecting our clients' rights, and it shows in our results. We have a history of success built on lasting relationships that produce results with outstanding value for our clients. We're looking for an admitted attorney, for an extremely promising EOIR Associate Attorney position within a premier law firm with a lot of room for growth. This is an excellent opportunity for a dedicated Associate Attorney to gain valuable experience and further their career with an established firm in the Chicago Area. As the <b>EOIR Attorney</b>, you will report to the Managing Attorney, you will also manage your caseload, as well as client interaction, and can collaborate with our wonderful Immigration team of attorneys and legal assistants.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Represent non-detained and detained individuals in removal proceedings the Immigration Court, USCIS, and Board of Immigration Appeals</li>
<li>Prepare defensive immigration applications, including I-589, 42A, 42B, I-485, SIJS, and PD requests</li>
<li>Review immigration applications USCIS filings, such as I-130, I-601A, and U-Visa</li>
<li>Meet with clients to determine necessary strategy and provide analysis</li>
<li>Manage team of paralegals to meet customer service expectations</li>
<li>Prepare and submitting legal briefs for a variety of immigration cases</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>No experience necessary; comprehensive training provided.</li>
<li>A team player who is open to helping, strategizing, and working with your fellow associates</li>
<li>Bilingual (English/Spanish) preferred, but not required</li>
<li>Interpersonal skills of the highest caliber</li>
<li>Record of moving legal cases forward and an ability to manage a caseload</li>
<li>Experience with Family-Based Petitions, Humanitarian, EOIR, Detained, Citizenship, and other USCIS applications</li>
<li>Experience with Case Management Software is preferred</li>
</ul>
<p>Here at The United Firm, we offer medical, dental, and vision insurance. We have a great compensation package including a 401(k) plan. Some perks include catered lunches, complimentary parking, paid time off, and more! Come be a part of our growing firm and its opportunities for career development. You will learn and develop alongside a team of professionals with a focus on excellence in the legal industry.</p>
<p>
The United Firm, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status or genetics. We're dedicated to providing an inclusive, open, and diverse work environment.</p></div>

Immigration Attorney - EOIR

Chicago Youth Centers

<div>Description:
<p><b>
Do you want a career that impacts the community? Do you have a desire to work somewhere that changes children&rsquo;s lives?</b></p><p><b>
Join </b><b><i>Chicago Youth Centers</i></b><b> as we serve over 3,000 children and families each year!</b></p><p><b><br>
Title: </b>Master Teacher</p><p><b>
Company: </b>Chicago Youth Centers (CYC)</p><p><b>
Website: </b>chicagoyouthcenters.org</p><p><b>
Compensation: </b>$50,000 -$62,000 annually</p><p><b>
Classification: </b>Full Time; Exempt</p><p><b>
Reports to:</b> Childcare Director</p><p><b>
Supervisor Responsibilities: </b>No</p><p><b>
Location:</b> CYC Rebecca Crown Center at 7601 S. Phillips Ave (Chicago, IL)</p><p><b>
Schedule: </b>8:30a - 5:00p; Monday - Friday; schedule varies depending on program needs</p><p><b><br>
Purpose: </b>The Master Teacher develops classroom plans, implements the Gold Assessment and creative curriculum. Supervise classroom activities, administer developmental screening, conduct home visits and parent conferences, refer children with disabilities, participate and attend family engagement activities and parent meetings.</p><p><b><br>
Responsibilities:</b></p><ul><li>
Provide a learning environment for children that will help to promote learning through all developmental areas: physical, social-emotional, and intellectual Provide a &ldquo;child-centered environment&rdquo; which includes individualized activities, small and large group activities</li><li>
Develop weekly lesson plans</li><li>
Design and lay- out daily schedules based upon the monthly program focus designated by the Educational Manager</li><li>
Administer the ESI screening to determine the growth and development of each participate</li><li>
Review and evaluate children&rsquo;s medical records and consult with the social service worker to develop individual service plans</li><li>
Observe children&rsquo;s behavior in the classroom and prepare a complete humanistic assessment of each child</li><li>
Chart and maintain records of individual child growth patterns</li><li>
Conduct home visits to counsel parents regarding their children&rsquo;s development and behavior. Also, due to attendance problems</li><li>
Record daily and meal attendance</li></ul><p><b>
Willing to embrace and demonstrate CYC&rsquo;s Mantras:</b></p><ul><li><b>
ATTITUDE MATTERS</b> - Positivity begins with me. My attitude has the power to influence my environment and inspire those around me. I aim to be enthusiastic, optimistic, and kind&mdash;even when things get hard.</li><li><b>
CARE FOR REAL</b> - I will take every opportunity to show that I truly care. I commit to serving children and families, my co-workers and my community. I will think, care and act in a respectful manner to uplift and support others.</li><li><b>
OWN IT</b> - I will never say, &ldquo;That&rsquo;s not my job.&rdquo; When I see something that needs to be done, I will assign myself and do it. I will make a commitment to carry out my job responsibilities and assignments with consistency, dependability, and respect.</li><li><b>
PUSH FORWARD</b> - I will be determined and progressive in thought and action. I will press on when problems arise and find innovative ways to solve issues. I will continuously learn and be open to the ideas of others.</li></ul>
Requirements:
<p><b>
Qualifications:</b></p><ul><li>
2-3 years&rsquo; experience. Strong communication skills (written and verbal). Bachelor&rsquo;s degree in Early Childhood Education.</li><li>
Type 04 certification.</li><li>
English as a Second Language (ESL) Endorsement (preferred) must be completed by first opportunity.</li><li>
Computer and time management skills.</li><li>
Applicants must meet the requirements with a BA Degree in Early Childhood Education or Child Development with a Type 04 Certification.</li><li>
Please confirm that you meet these requirements before applying.</li></ul><p><b>
Benefits: </b>Medical, Dental, Vision, Life, Disability, 403B, AFLAC (Critical Illness, Hospital Indemnity, Accident Insurances), Pet Insurance, Commuter/Transit</p><p>
Chicago Youth Centers is proud to be an equal opportunity employer and drug free workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Chicago Youth Centers will provide reasonable accommodations for qualified individuals with disabilities.</p>
***This job description is not intended to represent a complete list of all duties and responsibilities. There may be unplanned activities and other duties assigned.***<p>
EOE/MVF</p></div>

MASTER TEACHER

<div>Description:
<p><b>
Do you want a career that impacts the community? Do you have a desire to work somewhere that changes children&rsquo;s lives?</b></p><p><b>
Join </b><b><i>Chicago Youth Centers</i></b><b> as we serve over 3,000 children and families each year!</b></p><p><b>
Title:</b> Teacher (0-3)</p><p><b>
Company: </b>Chicago Youth Centers (CYC)</p><p><b>
Website: </b>chicagoyouthcenters.org</p><p><b>
Compensation: </b>$40,000 - $52,000</p><p><b>
Classification: </b>Full Time; Exempt</p><p><b>
Reports to:</b> Childcare Director</p><p><b>
Supervisor Responsibilities: </b>No</p><p><b>
Location:</b> CYC Rebecca Crown Center at 7601 S. Phillips Ave (Chicago, IL)</p><p><b>
Schedule: </b>8:30a - 5:00p; Monday - Friday; schedule varies depending on program needs</p><p>
The Early Head Start Teacher (0-3) is responsible for providing developmentally appropriate learning experiences, supervision of children assigned in the classroom, providing a supportive and positive classroom climate, implement the Gold Assessment and creative curriculum, administer developmental screenings, conduct home visits and parent conferences, refer children with disabilities for children ages 15 months-3 years old. Participate and attend family engagement activities and parent meetings.</p><p><b>
Essential Duties and Responsibilities</b></p><ul><li>
Provide a positive climate, responsive care giving and continuity to help children develop secure relationships while focusing on the children&rsquo;s social and emotional well-being.</li><li>
Work with assigned group of toddlers and two&rsquo;s, applying best practices for care and physical safety.</li><li>
Facilitate and nurture the development of each child&rsquo;s self-esteem, trust and growing autonomy.</li><li>
Complete developmental and social-emotional screenings on children.</li><li>
Develop weekly lesson plans inclusive of individualization for children.</li><li>
Refer children with special needs to the Family Service Associate and Inclusion Manager</li><li>
Integrate and assist children with special needs utilizing child IFSP.</li><li>
Partner with families and encourage parent involvement through a variety of methods (e.g. classroom parent meetings &amp; events and parent/child home activities).</li><li>
Obtain families&rsquo; social-cultural background information and designs meaningful learning experiences for children based on their findings.</li><li>
Schedule and conduct at least two Home Visits and two Parent/Teacher Conferences annually for each child, each program year to discuss with parents regarding their children&rsquo;s development and behavior. Also, due to attendance problems.</li><li>
Maintain awareness and supervision of the needs of the entire classroom; and ensure routines such as diapering, toileting/training, hand washing, meals are handled promptly and consistently with state and local regulations.</li><li>
Follow a consistent schedule that meets the individual needs of each child, including skill development, meals, napping and effective transition between activities.</li><li>
Respond quickly and appropriately to children&rsquo;s different and personal needs (verbal and non-verbal cues) and temperament styles.</li><li>
Engage and guide children at play, meeting them at their physical level (kneeling, bending, or sitting on the floor).</li><li>
Complete at least thirty clock hours of professional development annually, through participation in offered trainings, workshops, in-service days, all staff conferences; and maintain log of professional development achievements, including documents supporting completion.</li><li>
Participate and support agency/center efforts toward recruitment, enrollment, attendance and retention of eligible families.</li><li>
Other duties as assigned to fulfill the mission of the program and agency needs</li></ul><p><b>
Willing to embrace and demonstrate CYC&rsquo;s Mantras:</b></p><ul><li>
ATTITUDE MATTERS - Positivity begins with me. My attitude has the power to influence my environment and inspire those around me. I aim to be enthusiastic, optimistic, and kind&mdash;even when things get hard.</li><li>
CARE FOR REAL - I will take every opportunity to show that I truly care. I commit to serving children and families, my co-workers and my community. I will think, care and act in a respectful manner to uplift and support others.</li><li>
OWN IT - I will never say, &ldquo;That&rsquo;s not my job.&rdquo; When I see something that needs to be done, I will assign myself and do it. I will make a commitment to carry out my job responsibilities and assignments with consistency, dependability, and respect.</li><li>
PUSH FORWARD - I will be determined and progressive in thought and action. I will press on when problems arise and find innovative ways to solve issues. I will continuously learn and be open to the ideas of others.</li></ul><p>
EOE/MVF</p>
Requirements:
<ul><li>Associate or Bachelors Degree in Early Childhood Education w/2 Infant Toddler Courses</li><li>
Infant/Toddler CDA or 120 credit hours in Infant Toddler (if there is no Bachelor or AA degree)</li><li>
Must possess at a minimum level 2 ECE/ IT Gateways Credential</li><li>
By 2024, obtain Gateways to Opportunity Infant Toddler Credential Level 5</li></ul><p><b>
Additional Experience</b></p><ul><li>
1 years of EHS classroom experience in a NAEYC accredited or Head Start classroom</li><li>
Fluency in English and Spanish languages</li><li>
Experience in implementation of early childhood curriculum (Creative Curriculum) and developmentally appropriate practice for the specific age group</li><li>
Experience in child observation, assessment and documenting child&rsquo;s skills, growth and development.</li><li>
Computer skills (Microsoft Office Suite Word, Excel and Outlook)</li><li>
Strong communications skills (verbal and written)</li><li>
CPR/ First Aid certified</li></ul></div>

Teacher (0-3)

M2S Group

<p></p><div><p>Amundsen Davis, LLC is seeking a <b>Digital Marketing Specialist</b> to join our business development and marketing team. The Digital Marketing Specialist will create and implement communication strategies that reflect the firm&rsquo;s brand and positioning, shape and disseminate high-impact messaging in support of key business goals.</p>
<p>
The Digital Marketing Specialist is responsible for attracting and engaging leads through strategic content and digital marketing initiatives. This role focuses on creating and managing campaigns that drive organic traffic, nurture prospects, cross-sell to existing clients, and support overall business growth. This candidate must have a proficient understanding of driving leads via webcasts, Zoom webinar software, HubSpot workflows, video and podcast production, social media management, and data analytics. The candidate mustbe a self-starterwho is flexible,dedicated, client-service oriented,resourceful, high-energy and collaborative who is able to work in a fast-paced, high-volume environment. The ability to communicate effectively and persuasively, both written and verbal, is essential. This role requires significant hands on work and will be responsible for contributing to a broad range of practice-specific business development and marketing activities.</p>
<p><b>
KEY RESPONSIBILITIES:</b></p>
<ul>
<li>Develop and manage digital content for use in external campaigns</li>
<li>Develop and execute marketing campaigns to attract new leads and nurture existing connections</li>
<li>Work closely with the Content Specialist and Content Coordinator to create, optimize content across blogs, emails, social media, and other digital channels</li>
<li>Produce and edit video content and podcasts to support marketing campaigns and thought leadership initiatives</li>
<li>Plan, manage, and optimize paid advertising campaigns across platforms such as Google Ads, LinkedIn, and social media channels</li>
<li>Manage website and landing pages to improve SEO, engagement, and conversion rates</li>
<li>Track and analyze marketing performance metrics to measure ROI and inform strategy</li>
<li>Manage marketing automation platform (HubSpot) to segment audiences, track leads, and optimize workflows to support cross-selling and new client development, working in tangent with the Business Development Specialist</li>
<li>Stay current on inbound marketing best practices, trends, and technologies</li>
<li>Graphic design</li>
</ul>
<p><b>PERFORMANCE TRAITS:</b></p>
<ul>
<li>Ability to brainstorm ideas to improve digital presence and promote new ideas without waiting for direction</li>
<li>Exercises solid strategic thinking and problem-solving skills</li>
<li>Ability to work under pressure, meet deadlines, and prioritize brand consistency</li>
<li>Excellent technological skills for use in a marketing and business development environment</li>
<li>Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the firm and outside vendors</li>
<li>Ability to work in a diverse team environment and effectively support the demanding needs of the Firm</li>
<li>Strong customer service skills, able to anticipate needs, exercise independent judgment, and use critical thinking</li>
<li>Strong attention to detail, organizational skills and the ability to handle multiple projects</li>
<li>Maintains confidentiality and exercises discretion</li>
</ul>
<p><b>QUALIFICATIONS &amp; PRIOR EXPERIENCE:</b></p>
<ul>
<li>5-7 years of experience</li>
<li>Bachelor&rsquo;s degree required</li>
<li>Familiarity with artificial intelligence (AI) tools and the ability to craft effective prompts to enhance content creation and workflow efficiency</li>
<li>Experience producing videos or podcasts for a professional services firm, required</li>
<li>High level of proficiency using HubSpot for inbound marketing</li>
<li>High level of proficiency using Microsoft Office (Outlook, Word, Excel, and PowerPoint)</li>
<li>High level of proficiency using Adobe Creative Suite including Premiere Pro</li>
</ul>
<p><b>WHAT WE OFFER</b></p>
<ul>
<li>Salary range $65,000 - $85,000 a year</li>
<li>Hybrid work schedule</li>
<li>Benefits, following 30 days of employment</li>
<li>Professional growth</li>
<li>Supportive, team-focused environment</li>
</ul>
<p>As an Equal Opportunity Employer, we support and encourage workforce diversity and do not discriminate based on race, color, religion, gender, national origin, sexual orientation, gender identity or expression, ancestry, citizenship, creed, marital status, veteran status, age, family caregiving responsibilities, genetic profile or predisposition, pregnancy, or disability in any aspect of employment.</p><p></p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Digital Marketing Specialist

InspireMD

<div><p><b>Field Clinical Specialist - (Chicagoland Area)</b><br>
<b>Remote/Field role</b><br>
<br>
InspireMD is a dynamic growing company focused on developing and commercializing innovative Class III PMA and Class II medical devices. We are seeking a Field Clinical Specialist (FCS) to join our team. In this role, you will be responsible for providing world class training, case planning and support to customers using or interested in using InspireMD products. Reporting to a Regional Sales Director, the FCS will work with Territory Managers (TMs), fellow FCSs and other functions (Training/Commercial Development, Clinical Affairs, etc.) to support customers in both the clinical and commercial settings to support the overall success of InspireMD&rsquo;s launches of CGuard Prime and SwitchGuard.<br>
<br>
<b>Key Responsibilities:</b></p><ul><li>
A Field Clinical Specialist is responsible for providing world class training, case planning and support to customers using or interested in using InspireMD products.</li><li>
Support and influence all customer types- (Interventional, Vascular, and Neuro Interventional, supporting both CAS and TCAR procedures to optimize patient outcomes, to include the creation of case plans.</li><li>
Collaborate with RSD and TMs to target and maximize CAS, TCAR and neuro (to include tandem lesion) opportunities, as product approvals and launches allow.</li><li>
Collaborate with commercial development to enhance professional education (physician/customer) programs as requested.</li><li>
Collaborate with Clinical Affairs to provide outstanding case support for clinical trials, as requested.</li><li>
Leverage and build customer relationships to support commercialization/product launch, professional education, and field training efforts.</li><li>
Inspection Support: Support FDA inspections and audits, ensuring that all regulatory and complaint handling documentation is in order and facilitating smooth interactions with regulatory authorities.</li></ul><p><b>
Qualifications:</b></p><ul><li>
Minimum of five (5) years of experience in the medical device industry or clinical/patient care, including prior experience with Interventional Cardiology/Radiology/Neurology and/or Vascular Surgery.</li><li>
Prior experience with innovative medical products; Endovascular experience.</li><li>
Educational degree or certification in a business, life sciences or a healthcare discipline.</li></ul></div>

Field Clinical Specialist

Swissport

<div>Overview:<div></div><div><br>
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;</div><div></div><div><br>
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.</div><div><b><br>
Job Summary</b></div><div>
The HR Specialist will support the Manager / Generalist, HR Business Partner in all HR functions in alignment with business objectives at the station level. This role will assist in the administrative/ coordination aspect of day-to-day activities associated with employee/ labor relations, performance management, staffing, turnover and retention, terminations, employee records, legal compliance, compensation, recognition and benefits administration. This role will support HR professionals by role modeling and demonstrating the company&rsquo;s core values of people, professionalism and partnership as a way we conduct business and ourselves.</div><div></div><div><br>
The expected pay rate is $24.00/hr.</div><div></div><div><br>
Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.</div><div></div><div><b><br>
Your activities</b></div><ul><li>
Manage and respond to daily HR emails promptly and professionally</li><li>
Greet and assist employee walk-ins with a positive and helpful attitude</li><li>
Oversee timely and accurate completion of the I-9 submission process</li><li>
Enter and process HRIS form data, including changes in position, rate, status, and more</li><li>
Facilitate the badging, fingerprinting, and customs process for new hires</li><li>
Maintain employee uniforms (order, administer, sort and sustain)</li><li>
Support general HR administrative functions as needed</li><li>
Other responsibilities as assigned</li></ul><div><b>
Your profile</b></div><div><ul><li><div>
Minimum of 1 year of relevant HR experience, aviation experience a bonus!</div></li><li>
Experience with HRIS systems and onboarding processes preferred</li><li>
Proven ability to stay organized and prioritize tasks in a dynamic work environment</li><li>
Excellent attention to detail, especially in compliance-related tasks</li><li>
Strong interpersonal skills and a professional attitude when interacting with employees and new hires</li><li>
Ability to handle sensitive information with confidentiality and discretion</li><li>
High School or equivalent diploma</li><li><div>
Proficiency in spoken and written English</div></li></ul></div><div><b>
What we offer</b></div><ul><li>
401(k)</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Retirement plan</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul><div>
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status</div><div>
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.</div><div>
Join Swissport today and be part of a team that connects the world of aviation!</div></div><div></div>

ORD HR Specialist

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