order management specialist Jobs in Ad Dammam Saudi Arabia

order management specialist

customer service specialist

Stellar Hunters

<div>
 
 
 About the Company
 
 
 
 Our client is an innovative fintech venture dedicated to simplifying stock analysis for beginners through a cutting-edge digital platform. With a mission to make investing accessible and understandable, the company is building user-friendly financial tools that empower individuals to make confident trading decisions. The team is composed of passionate professionals working across technology, finance, and customer experience &mdash; all driven by the vision to redefine how people interact with financial data.
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for a
 
 Customer Service Specialist
 
 who will be the voice of our users and the bridge between customers and the product team. The ideal candidate is proactive, empathetic, and detail-oriented, with strong communication skills in both Arabic and English.
 
 
 This role is pivotal in ensuring a smooth and satisfying experience for platform users by managing support inquiries, collecting and categorizing feedback, and generating insights that guide product improvement.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as the first point of contact for user inquiries via chat, email, or in-app support.
 </li>
 <li>
 Provide prompt, clear, and empathetic assistance to users.
 </li>
 <li>
 Categorize user feedback (bugs, feature requests, UX issues, suggestions) and document them in internal tools (Notion / Trello / Jira).
 </li>
 <li>
 Generate weekly feedback reports highlighting trends and key insights for the product and engineering teams.
 </li>
 <li>
 Participate in User Acceptance Testing (UAT) for new releases and confirm issue resolution with users.
 </li>
 <li>
 Develop and maintain FAQs, canned replies, and user guides to enhance self-service capabilities.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in Customer Service, Customer Support, or other user-facing roles.
 </li>
 <li>
 Excellent written and spoken communication in
 
 Arabic and English
 
 .
 </li>
 <li>
 Strong organizational skills and the ability to multitask effectively.
 </li>
 <li>
 Familiarity with CRM or ticketing systems (e.g., Zendesk, Jira, Notion, Trello).
 </li>
 <li>
 Basic understanding of UX and user-centric problem solving.
 </li>
 <li>
 Tech-savvy with a passion for fintech or SaaS platforms.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 Medical Insurance
 
 for employee and family
 </li>
 <li>
 
 Travel Tickets
 
 for expats
 </li>
 <li>
 
 Annual Bonus
 
 </li>
 <li>
 
 Transportation Allowance
 
 </li>
 </ul>
 
 
 
 
 Join a fast-growing team that values innovation, learning, and user satisfaction &mdash; where your insights directly shape the future of the product.
 
</div>

Customer Service Specialist

Saudi Development & Export Services Company

<h2>Focused Tasks</h2><ul><li>Drafting and preparing contracts, whether system-generated, manual, or customized addendums, as required by management, in addition to following up on renewals or amendments of existing contracts upon client requests.</li><li>Preparing pricing and quotations for company facilities including buildings, warehouses, and special services such as handling, packing, and segregation, as well as other additional services.</li><li>Generating and refining reports from the system to extract required data such as major clients, key accounts, or statistical reports as directed by management.</li><li>Organizing client meetings and scheduling appointments with company management in coordination with relevant departments such as Operations, Customs, and Commercial.</li><li>Preparing and reviewing pricing, tariffs, and quotations to ensure accuracy and competitiveness.</li><li>Monitoring market trends and providing insights to the commercial team to support business growth.</li><li>Assisting the Commercial Director in executing tasks and initiatives related to the company’s commercial strategy.</li></ul>Key Responsibilities Data Gathering &amp; Analysis:<ul><li>Collect and analyze commercial data to support decision-making and strategy development.</li><li>Prepare and review pricing, tariffs, and quotations to ensure accuracy and competitiveness.</li><li>Monitor market trends and provide insights to the commercial team to enhance business opportunities.</li></ul>Client And Internal Communication<ul><li>Serve as a key point of contact for clients, ensuring timely follow-ups and resolution of inquiries.</li><li>Facilitate communication between the commercial department and other teams, such as sales, marketing, and operations, to ensure alignment and smooth workflow.</li><li>Communicate commercial insights and updates to relevant stakeholders, ensuring that everyone is informed and on the same page.</li></ul>Support For Commercial Director<ul><li>Assist the Commercial Director in executing various tasks and initiatives related to the commercial strategy.</li><li>Prepare reports, presentations, and documentation to support commercial activities and decision-making.</li><li>Coordinate with team members to ensure that deadlines are met and projects are progressing smoothly.</li></ul>Key Performance Indicators (KPIs)<ul><li>Ensure timely follow-up and resolution of client inquiries within agreed timelines.</li><li>Maintain accurate and up-to-date commercial data and documentation.</li><li>Achieve high levels of internal and external stakeholder satisfaction with communication and support.</li></ul>Qualifications And Skills<ul><li>Bachelor’s degree in Business Administration, Communications, or a related field.</li><li>Experience in a commercial or communications role, preferably within logistics or bonded zone services.</li><li>Strong analytical skills and attention to detail.</li><li>Excellent communication and interpersonal skills in both Arabic and English.</li><li>Ability to multitask and manage multiple projects simultaneously.</li></ul>&nbsp;

TruKKer

<div>
 
 TruKKer is one of the most successful and well-funded Logitech startups of the EMEA Region with 700+ employees and our presence in eleven countries of operation (KSA, UAE, India, Egypt, Bahrain, Jordan, Oman, Turkey, Poland, Kazakhstan &amp; China) grown aggressively.
 
 
 Since our inception in 2016, we have grown aggressively and have ~75,000 trucks inducted on our platform, catering to ~1,200+ enterprise clients seamlessly with an annual revenue of ~300 million USD. With our business proposition, we bring smiles onto the faces of ~1,600 drivers daily.
 
 
 We have made a long-lasting impact on the ecosystem in innovative and exciting work, workplace &amp; workforce practices. Today, every employee at TruKKer is not only the brand ambassador of the company but is also the partner in the IPO journey.
 
 
 We are awarded &amp; showcased in various forums in EMEA Region and chosen by the Saudi Startup forum as a Unicorn Company. Our CEO&rsquo;s hustle &amp; contribution was captured on the cover page of Forbes magazine.
 
 
 With our dedicated Human Capital initiatives, we have been awarded &amp; acknowledge globally:
 
 <ul>
 <li>
 We received the coveted
 
 
 &lsquo;GREAT PLACE TO WORK CERTFICATION&rsquo;
 
 
 for four countries &ndash; KSA, UAE, OMAN &amp; TURKEY.
 </li>
 <li>
 We also got
 
 &lsquo;
 
 BEST WORKPLACES'
 
 
 
 Award for TruKKer Arabia&rsquo;.
 
 </li>
 <li>
 
 DISPERZ one of the leading Training &amp; Development platform awarded us as
 
 &lsquo;Top Innovative L&amp;D Strategy
 
 .&rsquo;
 
 </li>
 <li>
 Economic Times, the second largest business newspaper &amp; media platform awarded us for
 
 
 &lsquo;Exceptional Employee Experience Award.&rsquo;
 
 
 </li>
 <li>
 
 We won
 
 CULTIMATE&rsquo;s &ndash;
 
 
 'BEST EMPLOYER BRAND AWARD'
 
 
 </li>
 </ul>
 
 All these awards define TruKKer as a startup with
 
 
 &lsquo;REAL HUSTLE&rsquo;
 
 
 and complement our
 
 
 &lsquo;People Oriented Culture&rsquo;
 
 
 and commitment for
 
 
 &lsquo;Workplace Excellence&rsquo;.
 
 
 
 
 
 
 
 
 
 Our Vision:
 
 
 To be the most reliable partner in the freight ecosystem powered by technology &amp; sustainability.
 
 
 
 
 Our Mission:
 
 
 To provide cost-efficient freight solutions by organizing and digitizing the fragmented ecosystem.
 
 
 
 
 Our Values:
 
 
 
 <ul>
 <li>
 Carry TruKKer&rsquo;s Passion and Hunger in Heart.
 </li>
 <li>
 Always Keeping the customer first.
 </li>
 <li>
 Respect for accountability.
 </li>
 <li>
 Honor diversity and inclusion.
 </li>
 <li>
 Always being cost-effective.
 </li>
 <li>
 Hustle with honesty.
 </li>
 </ul>
 
 
 
 
 
 What we have for you on board.
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Opportunity to work in a dynamic and fast-growing industry.
 </li>
 <li>
 Play a key role in shaping the success of the company in the Middle East region.
 </li>
 <li>
 Continuous learning and development opportunities. Gain direct mentorship from visionary C-suite leaders in our dynamic environment.
 </li>
 <li>
 Embark on our thrilling IPO journey, shaping the future of Logistics.
 </li>
 <li>
 Diverse and inclusive work environment.
 </li>
 </ul>
 
 
 
 
 
 Position Overview
 
 
 
 We are seeking a results-driven
 
 Business Development Specialist/ Sr Sales Executive
 
 with strong expertise in
 
 land freight forwarding
 
 to accelerate our growth in the Middle East market. This is a front-line, quota-carrying role suited for a self-starter who thrives in client acquisition, builds trusted relationships, and delivers consistent revenue growth. While the core focus will be
 
 land freight solutions (FTL, LTL, cross-border, GCC lanes)
 
 , exposure to
 
 sea and air freight
 
 will be an added advantage.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Sales Development &amp; Revenue Growth
 
 
 <ul>
 <li>
 Drive sales of
 
 land freight forwarding solutions (domestic &amp; cross-border)
 
 , supported by air and sea freight offerings.
 </li>
 <li>
 Achieve and exceed revenue and gross profit targets consistently.
 </li>
 <li>
 Generate, qualify, and convert leads into long-term accounts across industries.
 </li>
 </ul>
 
 
 2. Client Acquisition &amp; Portfolio Management
 
 
 <ul>
 <li>
 Build and manage a robust portfolio of
 
 B2B clients
 
 (mid-market and enterprise).
 </li>
 <li>
 Lead full sales cycle: prospecting, solution design, proposals, negotiations, and deal closure.
 </li>
 <li>
 Deliver customized
 
 land freight solutions
 
 aligned with customer needs and operational strengths.
 </li>
 </ul>
 
 
 3. Market Expansion &amp; Intelligence
 
 
 <ul>
 <li>
 Identify growth opportunities within GCC and Middle East
 
 land freight corridors
 
 .
 </li>
 <li>
 Monitor market dynamics, competitor activities, and pricing benchmarks.
 </li>
 <li>
 Provide structured feedback to commercial, pricing, and operations teams for competitive positioning.
 </li>
 </ul>
 
 
 4. Cross-functional Coordination
 
 
 <ul>
 <li>
 Partner with operations, pricing, and customer service to ensure seamless client onboarding and execution.
 </li>
 <li>
 Address client challenges quickly, ensuring service excellence and retention.
 </li>
 <li>
 Maintain high client satisfaction scores by driving reliability and responsiveness.
 </li>
 </ul>
 
 
 5. Accountability &amp; Ownership
 
 
 <ul>
 <li>
 Own the assigned
 
 sales pipeline, forecast, and revenue delivery
 
 with discipline and urgency.
 </li>
 <li>
 Work independently with entrepreneurial ownership and resilience in a competitive market.
 </li>
 <li>
 Foster a culture of performance, consistency, and customer success.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 
 Experience:
 
 3&ndash;7 years of B2B sales in
 
 land freight forwarding
 
 ; exposure to sea/air is preferred.
 </li>
 <li>
 
 Track Record:
 
 Proven success in acquiring and managing large accounts across GCC and cross-border markets.
 </li>
 <li>
 
 Commercial Acumen:
 
 Strong understanding of pricing models, cost structures, and freight margins in land transport.
 </li>
 <li>
 
 Drive &amp; Execution:
 
 Field-oriented, hands-on sales professional with a strong sense of ownership.
 </li>
 <li>
 
 Communication:
 
 Excellent interpersonal, presentation, and negotiation skills.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Logistics, Supply Chain, or related discipline.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 <ul>
 <li>
 
 Land Freight Specialist
 
 &ndash; strong exposure to FTL, LTL, and cross-border trucking in GCC.
 </li>
 <li>
 
 Hunter mindset
 
 &ndash; proactive, driven, and relentless in building new business.
 </li>
 <li>
 
 Relationship builder
 
 &ndash; consultative sales approach with a focus on long-term value.
 </li>
 <li>
 
 Agile and resilient
 
 &ndash; thrives in fast-paced, competitive, and performance-led environments.
 </li>
 </ul>
 
 
</div>

Senior Sales Executive

ELSEWEDY ELECTRIC

<div>
 
 
 Job Summary
 
 
 
 
 
 
 The Sales Engineer serves as the technical expert and sales specialist for the company&rsquo;s products, bridging the gap between customer needs and product solutions. This role is responsible for driving sales growth by identifying customer requirements, providing technical support, delivering product presentations, and ensuring customer satisfaction throughout the sales cycle. The Product Sales Engineer collaborates closely with the sales, engineering, and product development teams to tailor solutions, address technical inquiries, and achieve sales targets.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Prepare and deliver technical presentations, product demonstrations, and solution proposals to prospective and existing customers.
 </li>
 <li>
 Assist in crafting and presenting technical aspects of proposals and bids to address customer needs and objections.
 </li>
 <li>
 Meet or exceed assigned sales targets and objectives and identify new business opportunities to generate new leads.
 </li>
 <li>
 Engage with customers to identify their technical requirements, provide product information, and address technical queries.
 </li>
 <li>
 Conduct site visits and technical assessments to understand customer environments and demonstrate how the product can meet their needs.
 </li>
 <li>
 Work with engineering and product teams to tailor solutions based on customer requirements and feedback.
 </li>
 <li>
 Provide input on product configurations, customizations, and technical adjustments necessary to fit client specifications.
 </li>
 <li>
 Maintain a thorough understanding of the company&rsquo;s product portfolio, including features, benefits, and technical specifications.
 </li>
 <li>
 Stay updated on industry trends, competitor products, and emerging technologies to provide relevant insights and recommendations.
 </li>
 <li>
 Collaborate with the Product Sales Manager and sales team to develop strategies for product positioning, market entry, and customer acquisition.
 </li>
 <li>
 Contribute to sales planning and forecasting by providing technical insights and market feedback.
 </li>
 <li>
 Prepare technical documentation, including solution designs, product specifications, and implementation plans.
 </li>
 <li>
 Provide regular updates and reports on sales activities, technical challenges, and customer interactions.
 </li>
 <li>
 Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and trust.
 </li>
 <li>
 Address and resolve any technical issues or concern promptly, ensuring a positive customer experience.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering.
 </li>
 <li>
 2&ndash;3 years of experience in technical sales, preferably in the
 
 cables
 
 ,
 
 electrical
 
 , or
 
 industrial
 
 sector.
 </li>
 <li>
 Proficient in CRM systems and Microsoft Office applications.
 </li>
 <li>
 Strong ability to understand and communicate technical product features.
 </li>
 <li>
 Demonstrates customer intelligence and accountability.
 </li>
 <li>
 Collaborates effectively with internal teams and external clients.
 </li>
 </ul>
 
 
</div>

Sales Engineer

Apparel Group

<div>
 
 Job Description
 
 
 
 
 Position Objective:
 
 
 
 The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.
 
 
 
 Key Responsibility:
 
 
 
 
 Customer Service:
 
 
 
 <ul>
 <li>
 Greet customers and assist them in selecting products that meet their needs.
 </li>
 <li>
 Convert window shoppers into buyers through proactive engagement.
 </li>
 <li>
 Promote the company's loyalty program to encourage repeat sales.
 </li>
 <li>
 Deliver top-tier customer service by following the company&rsquo;s GUEST model (Greet, Understand, Explain, Sell, Thank).
 </li>
 <li>
 Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
 </li>
 <li>
 Educate customers on product features, benefits, materials, and care instructions.
 
 
 </li>
 </ul>
 
 Grooming / Attitude / Knowledge:
 
 
 
 <ul>
 <li>
 Always present a well-groomed and professional appearance.
 </li>
 <li>
 Be flexible and available to work extended hours during peak sales periods.
 </li>
 <li>
 Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
 
 
 </li>
 </ul>
 
 Merchandising:
 
 
 
 <ul>
 <li>
 Ensure products are displayed in an attractive manner according to store layout standards.
 </li>
 <li>
 Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
 </li>
 <li>
 Record and maintain accurate inventory records for incoming and outgoing stock.
 </li>
 <li>
 Upsell and cross-sell products to increase sales opportunities.
 </li>
 <li>
 Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.
 
 
 </li>
 </ul>
 
 Process:
 
 
 
 <ul>
 <li>
 Efficiently operate the Point of Sale (POS) system for billing and transactions.
 </li>
 <li>
 Balance the cash till at the start and end of shifts.
 </li>
 <li>
 Accurately process payments through cash, credit cards, vouchers, or automatic debits.
 </li>
 <li>
 Issue receipts, refunds, and change to customers correctly.
 </li>
 <li>
 Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
 </li>
 <li>
 Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.
 
 
 </li>
 </ul>
 
 Desired Qualification:
 
 
 
 The ideal Sales Associate in a retail company should have a bachelor&rsquo;s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.
</div>

Sales Associate

Confidential Government

<div>
 
 The Digital Sales Executive drives business growth by generating leads, promoting services, and managing digital marketing campaigns across online platforms. This role focuses on developing digital strategies to increase brand visibility, attract customers, and convert online leads into sales for shipping and logistics services.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Digital Campaign Management
 
 
 <ul>
 <li>
 Plan, execute, and monitor
 
 digital marketing campaigns
 
 (Google Ads, LinkedIn, Meta, and email campaigns) to promote import/export and logistics services.
 </li>
 <li>
 Analyze campaign performance using analytics tools (Google Analytics, CRM dashboards) to measure ROI and conversion rates.
 </li>
 <li>
 Develop creative marketing content and digital ads aligned with company branding.
 </li>
 <li>
 Collaborate with creative teams or agencies to design visuals, videos, and posts.
 </li>
 </ul>
 
 
 2. Lead Generation &amp; Sales Conversion
 
 
 <ul>
 <li>
 Identify and pursue online leads generated through campaigns, social media, and the company website.
 </li>
 <li>
 Engage prospects via digital channels (email, LinkedIn, WhatsApp Business, etc.) and convert them into clients.
 </li>
 <li>
 Develop personalized digital proposals and quotations for clients.
 </li>
 <li>
 Maintain regular follow-up with potential leads through CRM tools.
 </li>
 </ul>
 
 
 3. Social Media &amp; Content Marketing
 
 
 <ul>
 <li>
 Manage the company&rsquo;s social media presence and create targeted posts to attract specific industry segments (e.g., exporters, importers, project cargo clients).
 </li>
 <li>
 Promote success stories, service highlights, and client testimonials online.
 </li>
 <li>
 Monitor competitor activity and industry trends across digital channels.
 </li>
 </ul>
 
 
 4. Data Analysis &amp; Reporting
 
 
 <ul>
 <li>
 Track performance metrics (CTR, CPC, impressions, conversions, and leads).
 </li>
 <li>
 Prepare monthly reports on digital performance and recommend improvements.
 </li>
 <li>
 Evaluate digital marketing tools and platforms for optimization.
 </li>
 </ul>
 
 
 5. Collaboration &amp; Customer Engagement
 
 
 <ul>
 <li>
 Coordinate with the Sales and Customer Service teams to align online campaigns with operational goals.
 </li>
 <li>
 Support trade shows, virtual events, and online webinars through digital promotion.
 </li>
 <li>
 Ensure consistent messaging and customer experience across all digital touchpoints.
 </li>
 </ul>
 
 
</div>

Digital Sales

Aloula Aviation | الأولى للطيران

<div>
 About the Role:
 
 Responsible for creating and implementing training programs and overseeing the development of careers. L&amp;D Specialist responsibilities include but not limited to, identifying training needs based on skills gap analyses, developing group and individual learning courses, and managing the training budget.
 
 Responsibilities:
 
 Identifying and assessing the training needs of the organization through job analysis, career paths, and consultation with managersDeveloping and implementing learning strategies and programsDesigning e-learning courses, workshops and other trainingsEvaluating the effectiveness of training programs and recommending improvementsMaintaining updated curriculum database and training recordsManaging and maintaining in-house training facilities and equipmentResearching and recommending new training methods, like gamificationCollaborating with various stakeholders including managers, subject matter experts, and external vendors to design, develop, and deliver high-impact learning solutionsConducting follow-up studies of all completed training to evaluate and measure resultsKeeping up-to-date with developments in learning and development by reading relevant journals, going to meetings and attending relevant courses Qualifications:
 
 Education: Business Administration/Human Resource ManagementMaster Degree in Human Resources Management is preferred
 
 Required Skills:
 
 Minimum Years of Experience: 08
 
 Preferred Skills:
 
 License and Certificates:CIPD (Chattered Institute of Personnel Development)SHRM (Society of Human Resources Management)PHR (Professional in Human Resources)
</div>

Learning And Development Specialist

Explore 40+ Customer service specialist in Ad Dammam Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

40 customer service specialist jobs IN Ad Dammam Saudi Arabia

Customer Service Specialist

Customer Service Specialist

Senior Sales Executive

Sales Engineer

Sales Associate

Digital Sales

Learning And Development Specialist