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customer service specialist

ibex. Pakistan

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 Company Description
 
 
 
 ibex delivers innovative business process outsourcing, smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions. Operating 34 facilities globally, ibex deploys next-generation technology to drive superior customer experiences for leading companies in retail, e-commerce, healthcare, fintech, utilities, and logistics. With a diverse team of over 35,000 employees and industry-leading technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually, driving significant customer revenue and exceptional experiences. Visit our website at talentibex.com for more information and connect with us online.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Specialist - Voice Program, located in Karachi. The Customer Service Specialist will be responsible for addressing customer inquiries, providing support via phone, and ensuring customer satisfaction. Day-to-day tasks include handling customer complaints, troubleshooting issues, and maintaining a high standard of customer service. Additionally, the specialist will aim to enhance the overall customer experience through effective communication and problem-solving skills.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Support and Customer Service skills
 </li>
 <li>
 Ability to ensure Customer Satisfaction
 </li>
 <li>
 Excellent Phone Etiquette and communication skills
 </li>
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 Strong focus on enhancing Customer Experience
 </li>
 <li>
 Relevant experience in customer service roles is a plus
 </li>
 <li>
 Ability to work on-site in Karachi
 </li>
 <li>
 Effective problem-solving and troubleshooting abilities
 </li>
 <li>
 Proficiency in English
 </li>
 </ul>
 
 
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 </ul>
 
 
 
</div>

Customer Service Specialist - Voice Program

ABS INTERNATIONAL

Job Title: International Customer Support Specialist - Night Shift | BPO Career | KarachiLocation: Block 13C Area, Karachi, Pakistan (On-Site Position)Job Type: Full-timeCompensation Package: PKR 40,000 - PKR 45,000 Base + Performance Bonuses + Allowances = Total PKR 63,000 - PKR 78,000+ Monthly PotentialSchedule: Monday to Saturday<ul><li>Shift Option 1: 6:00 PM - 2:00 AM PKT</li><li>Shift Option 2: 8:00 PM - 4:00 AM PKT</li></ul>Introduction Paragraph: ABS International invites motivated customer service professionals to launch their international career as an International Customer Support Specialist at our Karachi facility. We're seeking communication experts passionate about delivering exceptional customer experiences to global clients. This role offers industry-leading compensation, substantial career advancement opportunities, and comprehensive skills development in the expanding international BPO industry. Join our supportive team environment and transform your customer service talent into a rewarding career path with global impact.Key Responsibilities:<ul><li>Resolve complex customer inquiries through phone-based support for international clients</li><li>Build and maintain strong customer relationships to enhance retention and satisfaction</li><li>Collaborate with internal teams to implement effective solution strategies</li><li>Maintain accurate CRM documentation with 90%+ accuracy compliance standards</li><li>Achieve and exceed performance metrics to maximize monthly incentive earnings</li><li>Develop comprehensive product knowledge to provide exceptional service experiences</li></ul>Requirements:<ul><li>1+ years of international customer service experience (BPO/call center background preferred)</li><li>Professional English communication skills (verbal and written) at C1 level or equivalent</li><li>Proven ability to resolve customer issues effectively and efficiently</li><li>Availability for night shift schedules (multiple options available)</li><li>CRM proficiency (Salesforce or Zendesk experience ideal)</li><li>Strong problem-solving, multitasking, and communication abilities</li><li>Technical aptitude and willingness to learn new systems and processes</li></ul>Compensation &amp; Benefits:<ul><li>Base Salary: PKR 40,000 - PKR 45,000 per month</li><li>Performance Bonuses: PKR 20,000 - PKR 30,000+ monthly based on achievable metrics</li><li>Attendance Incentive: Additional PKR 3,000 monthly punctuality bonus</li><li>Total Monthly Earnings: PKR 63,000 - PKR 78,000+ (based on performance)</li><li>Health Insurance: Comprehensive medical coverage for employees</li><li>Financial Wellness: Salary advance program for emergency needs</li><li>Career Investment: Paid certification programs and skill development workshops</li><li>Professional Development: Ongoing training and career advancement opportunities</li></ul>Why Join ABS International?:<ul><li>Industry-Leading Earnings: Total compensation package ranks in top 15% for customer service roles in Karachi</li><li>Career Growth Path: 75% of leadership roles filled internally through our promotion program</li><li>Professional Development: Monthly training sessions and paid certification programs</li><li>Supportive Environment: Modern facility with focus on employee well-being and safety</li><li>Flexible Scheduling: Multiple shift options with predictable earnings and work-life balance</li><li>Global Experience: Build international business skills valued across industries</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

International Customer Support Specialist - Night Shift (BPO Experience)

Job Type: Full-timeCompensation Package: PKR 40,000 - PKR 45,000 Base + Performance Bonuses + Allowances = Total PKR 63,000 - PKR 78,000+ Monthly PotentialSchedule: Monday to Saturday<ul><li>Shift Option 1: 5:00 PM - 1:00 AM PKT</li><li>Shift Option 2: 6:00 PM - 2:00 AM PKT</li><li>Shift Option 3: 7:00 PM - 3:00 AM PKT</li><li>Shift Option 4: 8:00 PM - 4:00 AM PKT</li><li>Shift Option 5: 10:00 PM - 6:00 AM PKT</li></ul>Introduction Paragraph: ABS International invites motivated customer service professionals to launch their international career as an International Customer Support Specialist at our Karachi facility. We're seeking communication experts passionate about delivering exceptional phone-based customer experiences to global clients. This role offers industry-leading compensation, substantial career advancement opportunities, and comprehensive skills development in the expanding international BPO industry. Join our supportive team environment and transform your customer service talent into a rewarding career path with global impact.Key Responsibilities:<ul><li>Resolve complex customer inquiries through phone-based support for international clients</li><li>Build and maintain strong customer relationships to enhance retention and satisfaction</li><li>Collaborate with internal teams to implement effective solution strategies</li><li>Maintain accurate CRM documentation with 90%+ accuracy compliance standards</li><li>Achieve and exceed performance metrics to maximize monthly incentive earnings</li><li>Develop comprehensive product knowledge to provide exceptional service experiences</li></ul>Requirements:<ul><li>1+ years of international customer service experience (BPO/call center background preferred)</li><li>Professional English communication skills (verbal and written) at C1 level or equivalent</li><li>Proven ability to resolve customer issues effectively and efficiently through phone communication</li><li>Availability for night shift schedules (multiple options available)</li><li>CRM proficiency (Salesforce or Zendesk experience ideal)</li><li>Strong problem-solving, multitasking, and communication abilities</li><li>Technical aptitude and willingness to learn new systems and processes</li></ul>Compensation &amp; Benefits:<ul><li>Base Salary: PKR 40,000 - PKR 45,000 per month</li><li>Performance Bonuses: PKR 20,000 - PKR 30,000+ monthly based on achievable metrics</li><li>Attendance Incentive: Additional PKR 3,000 monthly punctuality bonus</li><li>Total Monthly Earnings: PKR 63,000 - PKR 78,000+ (based on performance)</li><li>Health Insurance: Comprehensive medical coverage for employees</li><li>Financial Wellness: Salary advance program for emergency needs</li><li>Career Investment: Paid certification programs and skill development workshops</li><li>Professional Development: Ongoing training and career advancement opportunities</li></ul>Why Join ABS International?:<ul><li>Industry-Leading Earnings: Total compensation package ranks in top 15% for customer service roles in Karachi</li><li>Career Growth Path: 75% of leadership roles filled internally through our promotion program</li><li>Professional Development: Monthly training sessions and paid certification programs</li><li>Supportive Environment: Modern facility with focus on employee well-being and safety</li><li>Flexible Scheduling: Multiple shift options with predictable earnings and work-life balance</li><li>Global Experience: Build international business skills valued across industries</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

International Customer Support Specialist - Night Shift | BPO Career | Karachi

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
 <ul>
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 Critical Thinking
 </li>
 <li>
 Time Management
 </li>
 <li>
 Specialist Focus
 </li>
 <li>
 Organizing
 </li>
 <li>
 Priority Setting
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
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 Medical Insurance &amp; OPD
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 <li>
 Provident Fund with investment options
 </li>
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
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 Maintain swift responses to customers through phone call
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 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
 </li>
 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
 </li>
 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>

Customer Services Specialist

Dolphin Advanced Technology Services

We are seeking a detail-oriented Customer Operations Specialist to join our team. This role is essential in maintaining excellent customer relationships, supporting internal processes, and ensuring smooth operations across our service delivery platforms. The ideal candidate will be a problem-solver who thrives in a fast-paced environment and is committed to delivering exceptional customer experiences.Key ResponsibilitiesCustomer Service &amp; Support<ul><li>Resolve customer issues via email, chat, and phone regarding billing, rates, and technical matters</li><li>Handle maintenance requests for client accounts on file</li><li>Provide comprehensive support for core company products (DERPS, Dolphin POS)</li><li>Focus on customer retention through quality service delivery and proactive issue resolution</li><li>Work to prevent client churn by addressing concerns promptly and effectively</li></ul>Administrative &amp; Operational Tasks<ul><li>Monitor and respond to all incoming emails on time</li><li>Manage application onboarding processes for new clients</li><li>Organize and maintain documentation systems</li><li>Support ticket management for agents across all departments</li><li>Ensure smooth onboarding experiences for new customers</li><li>Help streamline processes to improve customer experience during onboarding and technical support</li><li>Provide guidance on the effective use of the DERPS/CRM system to optimize workflow processes</li></ul>Quality Assurance &amp; Financial Support<ul><li>Conduct audits of tickets and issues to identify patterns and prevent recurring problems</li><li>Identify and resolve billing discrepancies and incorrect charges</li><li>Support financial and collections processes through proper billing procedures using DERPS</li><li>Collaborate with the team to eradicate repeat issues and improve overall service quality</li><li>Assist in maintaining accurate financial records and reporting</li></ul>Required Qualifications<ul><li>8+ years of customer service experience, preferably in a technical or SaaS environment</li><li>Strong communication skills (written and verbal)</li><li>Proficiency with CRM systems and help desk software</li><li>Experience with billing systems and financial processes</li><li>Technical Associate's degree preferred</li><li>Excellent problem-solving and analytical skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Strong attention to detail and organizational skills</li><li>Technical troubleshooting experience</li></ul>Work EnvironmentThis position requires strong multitasking abilities and the capacity to handle various customer touchpoints simultaneously. The role involves both independent work and close collaboration with internal teams to ensure optimal customer experiences and operational efficiency.Timings: 07 pm to 3 am Pakistan Standard TimeJob Type: Full-timeWork Location: Remote

Customer Support Specialist

AAA Digital Media

Job Overview: We are seeking a proactive and results-oriented Sales Retention Specialist to strengthen customer relationships and implement effective retention strategies. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to identify opportunities for increasing customer satisfaction and engagement. KeyResponsibilities:Engage with customers to understand their needs and enhance satisfaction. Develop and execute retention strategies to minimize churn. Provide tailored solutions to address customer concerns and foster loyalty. Manage inquiries and resolve issues with professionalism and efficiency. Identify upselling and cross-selling opportunities to drive revenue growth. Maintain accurate customer records and analyse retention trends.Qualifications:Proven experience in sales, customer service, or retention-focused roles. Strong interpersonal, communication, and negotiation skills. Ability to build lasting customer relationships and problem-solve effectively. Self-motivated with the ability to work independently and collaboratively.What We Offer:Competitive salary with performance-based incentives. Flexible work arrangements. Career advancement opportunities. Comprehensive training and professional development.Job Type: Full-timePay: From Rs35,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li></ul>Work Location: In person

Call Centre Agent

Twenty 8 Twenty

We are looking for a knowledgeable and proactive Amazon Customer Support Specialist to join our growing e-commerce team. The ideal candidate will have hands-on experience with Amazon Seller Central, and in-depth understanding of account health management, complaint resolution, and appeal writing for suspensions. You will play a critical role in maintaining our Amazon account's performance while ensuring excellent customer support.Key Responsibilities:<ul><li>Monitor and manage Amazon account health, including ODR, A-to-Z claims, policy violations, and intellectual property complaints.</li><li>Draft and submit appeals for account suspensions, ASIN restrictions, and policy violations with well-structured Plans of Action (POAs).</li><li>Respond to and resolve performance notifications, buyer complaints, and violation alerts promptly.</li><li>Communicate with Amazon Seller Support, escalating unresolved issues when necessary.</li><li>Provide excellent customer service via buyer messages and cases, ensuring timely and professional responses.</li><li>Analyze performance metrics and trends to prevent future violations and improve seller metrics.</li><li>Collaborate with internal departments (operations, logistics, catalog) to ensure policy compliance and fulfillment accuracy.</li><li>Stay updated with Amazon policies and compliance requirements to reduce risks of suspension or deactivation.</li><li>Maintain accurate logs and documentation of issues and resolutions for future reference.</li></ul>Qualifications:<ul><li>Education: Intermediate or Bachelor's degree preferred.</li><li>Experience: Minimum 2&ndash;3 years of relevant experience in Amazon customer service and account health management.</li><li>Skills Required:</li><li>Strong knowledge of Amazon Seller Central, performance dashboards, and support tools.</li><li>Experience in writing effective appeals and Plan of Action (POA) documents.</li><li>Fluent in English (written and spoken) with professional communication skills.</li><li>Problem-solving mindset and ability to work under pressure.</li><li>Detail-oriented with strong organizational and time management skills.</li><li>Knowledge of international e-commerce operations and customer expectations.</li></ul>Job Type: Full-timePay: Up to Rs65,000.00 per monthWork Location: In person

Amazon Customer Support Specialist

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