customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

email marketing specialist Jobs in Lahore

email marketing specialist

customer support representative Jobs in Lahore

customer support representative

digital marketing specialist Jobs in Lahore

digital marketing specialist

customer service specialist

HRPSP - Your Strategic HR Partner

Position: Customer Service SpecialistDomain: Social MediaSalary: 37K + Performance Base IncentiveLocation: LahoreResponsibilities:Respond to customer inquiries via Social Media / Email in a timely and accurate manner<ul><li>Provide personalized customer service to ensure customer satisfaction</li><li>Understand customer needs and provide appropriate solutions</li><li>Escalate issues to supervisor when necessary</li><li>Keep accurate records of customer interactions and transactions</li><li>Provide feedback to improve customer experience and chat processes</li></ul>Requirements:<ul><li>Graduation and Proven experience as a Social Media Agent or in a similar customer service role is a plus</li><li>Excellent written communication skills with a strong command of the English language</li><li>Ability to multitask and work in a fast-paced environment</li><li>Good problem-solving skills with the ability to think creatively</li><li>Ability to work independently with minimal supervision</li><li>Availability to work flexible hours, including weekends and holidays</li><li>Familiarity with live chat software and CRM systems</li></ul>Job Type: Full-timePay: From Rs37,000.00 per monthWork Location: In person

Customer Service Specialist

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
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 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
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 No sales or monthly targets
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 Medical Insurance
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 Leave Encashment
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 On job training
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 State-of-the-art infrastructure
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 Annual Increment
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 Employee engagement &amp; appreciation programs
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 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
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 Manage incoming chats/emails
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 Identify and assess customers&rsquo; needs to achieve satisfaction
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 Build sustainable relationships and trust with customer accounts through open and interactive communication
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 Provide accurate, valid and complete information by using the right methods/tools
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 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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 Follow communication procedures, guidelines and policies
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 Take the extra mile to engage customers
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 </ul>
 
 
 
 
 
 Qualifications
 
 
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 A-Levels/Intermediate
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 Natural instinct to empathize with users
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 Excellent verbal and written communication skills
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 Native or bilingual spoken and written English skills
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 Detail-oriented
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 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

Haideri Consultants (SMC-Private) Limited

Haideri Consultants is seeking a highly motivated and professional Customer Service Representative to join our team. As the first point of contact for our clients, you will play a key role in delivering exceptional service, resolving queries, and supporting our recruitment and consulting operations.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls</li><li>Resolve customer inquiries and complaints efficiently</li><li>Maintain accurate records of customer interactions</li><li>Coordinate with internal departments to address client concerns</li><li>Provide information about our recruitment services and processes</li><li>Follow up on client applications and ensure timely communication</li></ul>Qualifications:<ul><li>Proven experience in customer service or a similar role</li><li>Ability to multitask and stay calm under pressure</li><li>Fluency in Urdu (English is a plus)</li><li>Minimum education: Intermediate or Bachelor</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs50,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Customer Service Representative (CSR) Male / Female

TECH DATA

We are seeking highly motivated and experienced Outbound Customer Service Representatives to join our dynamic team. In this role, you will be the voice of the Spectrum brand, proactively reaching out to potential and existing customers to promote Spectrum's valuable suite of services, including high-speed internet, cable TV, and mobile phone packages. This is a fantastic opportunity for a seasoned CSR who excels in a fast-paced, target-driven environment and enjoys the thrill of closing a deal.Key Responsibilities:<ul><li>Initiate outbound calls to prospective and existing customers from a provided lead list.</li><li>Effectively present, promote, and sell Spectrum products and services based on customer needs.</li><li>Clearly explain service features, benefits, and competitive pricing structures.</li><li>Meet and exceed individual and team sales targets and key performance indicators (KPIs).</li><li>Handle customer questions and objections with confidence and professionalism.</li><li>Accurately document and process customer orders and information in the company's CRM system.</li><li>Maintain a deep understanding of all Spectrum promotions and service updates.</li><li>Provide an exceptional customer experience that builds trust and promotes brand loyalty.</li></ul>What You Bring (Qualifications):<ul><li>Minimum 2+ years of experience in an outbound call center environment, with a strong preference for experience in sales, customer retention, or upgrades.</li><li>Proven track record of meeting or exceeding sales quotas.</li><li>Exceptional communication and interpersonal skills, with the ability to build rapport quickly over the phone.</li><li>Persuasive closing skills and the ability to confidently handle objections.</li><li>Tech-savvy with the ability to navigate multiple software systems simultaneously.</li><li>Self-motivated, resilient, and results-oriented with a positive attitude.</li><li>High school diploma or equivalent required.</li><li>Previous experience with Spectrum or telecommunications services is a significant plus!</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR) - Spectrum Outbound

ibex. Pakistan

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 
 
 
 Qualifications
 
 
 
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 Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
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 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
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 Excellent verbal and written communication skills
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 Technical writing skills
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 Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
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 Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
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 ServiceDesk/CRM/ITSM tools experience preferred
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 Ability to comprehend Native North American, British or Neutral Language Accents
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 High energy, self-starter with bias for action and sense of urgency to deliver results
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 Basic knowledge of ITIL Framework
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 Knowledge of fundamental operations of relevant software, hardware and other equipment
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 Attentive to customer concerns and render services with positive attitude
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 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
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 Available to work in Flexible shift timings
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 <li>
 Tackle issues and service requests reported via calls
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 Diagnose and resolve issues and requests, reported through emails
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 Carefully follow through the email threads and manage them in Outlook shared mailbox
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 Respond with proficient technical writing skills
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 Accurately maintaining the log and track of reported issues and requests via unique tickets
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 Assignment of tickets to correct teams
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 Ensure completing the cycle of tickets (open to end)
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 Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
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 Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
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 Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
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 Providing/troubleshooting VPN services for remote users
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 Providing onsite and remote help using VNC/Team Viewer utility
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 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
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 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
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 Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
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 </ul>
</div>

Customer Services Specialist

EASYTRIP TRAVEL & TOURS PVT LTD

We are seeking an experienced and dedicated Umrah Specialist to join our team. The ideal candidate will manage all aspects of Umrah operations, from visa processing to package customization, ensuring an exceptional travel experience for our clients.Requirements:<ul><li>Minimum [1 years] of experience in the travel/Umrah industry.</li><li>Strong knowledge of Umrah visa procedures, packages, and regulations.</li><li>Excellent communication and customer service skills.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs100,000.00 per monthWork Location: In person

Experienced Umrah Agent

Naelaesthetics

Company Overview:Tech BPO, a dynamic and rapidly expanding company in Lahore, is seeking a talented and driven individual to join our team as an International Sales Representative. This on-site role offers a stimulating opportunity for an experienced professional to showcase their expertise in B2B sales, client relationship management, and strategic planning in international markets.Role DescriptionThis is a full-time on-site role for an International Sales Specialist. As an International Sales Specialist, you will be responsible for managing and growing our international client base. Your day-to-day tasks will include developing and executing strategic sales plans, conducting market research, building relationships with potential clients, and providing excellent customer service. You will work closely with our international team to ensure smooth campaign execution and deliver tailored web services that help our clients achieve their long-term objectives.Requirements:To succeed in this role, you will need:A proven track record of success in B2B sales within international markets.Excellent communication, negotiation, and interpersonal skills.Familiarity with digital marketing concepts and services.The ability to work both independently and collaboratively within a team environment.Fluency in English; proficiency in additional languages is advantageous.Experience or knowledge in the technology industry is preferred.What We Offer:In addition to a competitive salary ranging from Rs 30,000.00 to Rs 60,000.00 per month, we provide:Lucrative Incentive StructureHealth Insurance CoverageProvident Fund BenefitsPaid Leaves for Work-Life BalanceAnnual Tours for Team Building and Networking OpportunitiesLocation: Township, College Road Lahore.Company: Tech BPOPosition Type: Full-time, On-siteShift Timing: US 6:00 PM - 3:00 AM / UK 1:00 PM - 10:00 PM (Monday - Friday)Job Type: Full-timePay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Tele-Sales Representative

Explore 905+ Customer service specialist in Lahore this September. Find roles across top companies and apply now to boost your career.