customer service supervisor

OACIS Middle East LLC

Responsibilities:&middot; Comprehensive supervision of all terminal operations during assigned shifts (e.g., Baggage Management, MHB, L&amp;L Management, driver allocation, passenger convenience etc.), as per the detailed job description provided by HR.&middot; Ensure that all staff adhere to safety, security, and operational guidelines at all times.&middot; Act as the main point of contact during the shift for any issues or emergencies.&middot; Respond to customer complaints or issues promptly and professionally.&middot; Work closely with customer service to keep operations running smoothly.&middot; Monitor terminal equipment and facilities and report any maintenance or safety concerns.&middot; Maintain proper shift handover notes and daily reports for management.&middot; Assist in audits, inspections and emergency procedures as needed.Requirements and skills:<ul><li>Diploma or Bachelor's degree in Business Administration, Customer Service Management, Hospitality Management, Logistics or a related field.</li><li>Good knowledge of operational and safety procedures.</li><li>Strong communication and people management skills.</li><li>Ability to multitask and remain calm under pressure.</li><li>Willingness to work in shifts, including weekends and holidays.</li><li>Flexible to work at any assigned location as per company requirements.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>customer service: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>

Terminal Supervisor

Madi International

Overview Madi International is seeking a dedicated and professional Customer Service Officer to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards. Responsibilities <ul><li>Respond to customer inquiries via phone, email, and in person in a professional and timely manner</li><li>Process orders, returns, and service requests accurately</li><li>Resolve customer complaints with a solution-oriented approach</li><li>Maintain customer records and update information in the CRM system</li><li>Provide information on products, services, and promotions</li><li>Coordinate with internal teams to ensure customer satisfaction</li><li>Uphold Madi International's standards of customer care and professionalism</li></ul> Qualifications <ul><li>1-2 years of experience in customer service or a similar role</li><li>Strong communication skills in both English and Arabic</li><li>High school diploma or higher education (bachelors degree is a plus)</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Excellent problem-solving skills and attention to detail</li><li>Positive attitude and ability to work as part of a team</li><li>Passion for the beauty and wellness industry is a plus</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul> Industries <ul><li>Cosmetics</li></ul>Get notified about new Customer Service Officer jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Customer Service Officer-Corporate Office

First Abu Dhabi Bank (FAB)

<div>
 Team Supervision (only for Team leaders and supervisors)
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
 
 
 or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 Budgeting and Financial Performance
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 Continuous Improvement
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 Reporting
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
 
 
 Specific Job Accountability
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 3
 
 
 &squf; Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 &squf; Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 
 
 &squf; Authorised to take decisions as per the approved authorization matrix
</div>

Manager, Contact Center Operations

Bustan Al Reef Technical & Cleaning Service

On-Call Supervisor &ndash; Cleaning &amp; Maintenance ServicesLocation: UAEJob Type: Full-TimeJob Description:We are looking for an experienced On-Call Supervisor for our Cleaning &amp; Maintenance Company. The ideal candidate must have strong experience in handling online service orders and managing field staff efficiently.Key Responsibilities:Accept and manage customer orders received through online platformsCommunicate professionally with customers and confirm service detailsAssign and dispatch company riders/cleaners to customer locations on timePrepare quotations and invoices accuratelyCoordinate daily operations and ensure smooth service deliveryGenerate orders independently using personal experience and customer handling skillsBring new customers and orders to the companyEarn 2.5% commission per completed orderRequirements:Minimum 2&ndash;5 years of experience in UAEMust have previous experience as an On-Call Supervisor / Call SupervisorExperience working with platforms such as Urban Company, ServiceMarket, JustLifeStrong communication and customer-handling skillsAbility to manage multiple orders and staff efficientlySelf-motivated and target-orientedJob Details:Duty Hours: 10 hours per dayBreak: 1 hourWeekly Off: 1 dayVisa: Own visa / Family visa onlyAccommodation &amp; Food: Not providedSalary: AED 2,000 &ndash; 2,500 (based on experience) + 2.5% commission per orderHow to Apply:Send CV to ADMIN@bustanalref.com or WhatsApp +971 58 593 0200.Join our team and help us keep workplaces spotless!Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

On-Call Supervisor – Cleaning & Maintenance Services

IZIL Beauty

Job Title: Spa SupervisorDepartment: Spa &amp; Retail StoreReports To: Store &amp; Spa ManagerRole OverviewThe Spa Supervisor plays a crucial leadership role, ensuring the smooth daily operations of the spawhile delivering exceptional customer service. This position involves supervising spa therapists, front-of-house staff, spa receptionists, and attendants. The Spa Supervisor acts as the key link betweentherapists and the spa manager and is responsible for maintaining high standards of treatments,training staff, and optimizing spa profitability.Key ResponsibilitiesOperational Management Develop and enforce Spa Standard Operating Procedures (SOPs) to maintain high-qualityservice. Oversee spa treatments, ensuring they comply with company standards and legislation. Assist in payroll duties, attendance tracking, and scheduling staff shifts. Manage bookings, payments, and consultation processes to enhance the guest experience. Assist the Spa Manager in stock control, including weekly and monthly inventory checks. Monitor spa equipment and materials, ensuring proper use and maintenance. Handle store-related tasks as required, ensuring seamless coordination with inventory andproduct management.Guest Experience &amp; Customer Relations Ensure guests receive a high standard of service, addressing inquiries and concernsprofessionally. Handle customer feedback efficiently, escalating issues where necessary to improve productsand services. Train and mentor staff to provide an exceptional guest experience. Promote spa services and products to enhance sales and client engagement.Spa SupervisorStaff Training &amp; Development Plan, coordinate, and supervise training for all spa staff, ensuring they are proficient in varioustreatments. Provide product knowledge training and follow-up to ensure staff confidence in promotingspa products. Lead by example and foster a positive work environment for staff development. Establish and maintain effective employee relations to promote teamwork and efficiency.Health, Safety &amp; Compliance Ensure compliance with spa security, fire, health, and safety regulations. Monitor cleanliness and hygiene standards across all spa areas. Oversee the proper sanitization of equipment and treatment rooms.Qualifications &amp; ExperienceEducation &amp; Certifications Diploma or certification in massage therapy, body treatments, or beauty therapy from arecognized institute. CIDESCO/CIDTAC or equivalent qualification in spa supervision. A management course in team leadership and customer service is a plus.Skills &amp; Competencies Strong leadership and communication skills. Minimum of 3 years of supervisory experience in the spa industry. Hands-on experience in managing day-to-day spa operations. Knowledge of spa treatments, retail sales, and product promotions. Proficient in computer operations for booking systems and inventory management. Ability to work independently and as part of a team. Strong problem-solving and decision-making skills.Spa SupervisorPersonal Attributes Positive Attitude: Maintains an approachable and professional demeanor. Customer-Focused: Passion for providing a luxury guest experience. Adaptability: Flexible to handle different work situations and responsibilities. Professionalism: High grooming and presentation standards. Time Management: Ability to multitask and prioritize responsibilities effectively. Self-Motivated: Works proactively with minimal supervision.Why Join Us?As a Spa Supervisor, you will be a key contributor to the success of our spa, ensuring smoothoperations and an exceptional guest experience. This role offers opportunities for professional growthand leadership development in a dynamic spa environment.This job description outlines the key responsibilities and expectations for the Spa Supervisor role.Additional duties may be assigned based on business needs.Job Type: Full-timePay: AED7,500.00 per month

Spa Supervisor -Female

A leading Retail Beverage Company

Leading retail chain in the UAE specializing in the sale of premium and popular alcoholic beverages. We are seeking a dynamic, sales-driven, and highly customer-focused Retail Store Supervisor Alcohol Beverage to join our team across our retail shop network. The ideal candidate has a passion for sales, exceptional service skills, and a commitment to responsible alcohol sales practices.<ul><li>Position: Retail Store Supervisor Alcohol Beverage</li><li>Location: Abu Dhabi, United Arab Emirates (UAE)</li><li>Salary: AED 4500 per month (Fixed)</li><li>Candidates: Male</li><li>Industry: Alcohol Retail</li></ul><ul><li>Oversee the daily operations of retail liquor stores and affiliated agencies</li><li>Supervise, train, and support store staff to ensure efficient and effective service</li><li>Manage inventory levels and place orders for new stock as needed</li><li>Ensure compliance with all state and federal regulations regarding the sale of alcohol</li><li>Handle customer inquiries and resolve complaints in a professional manner</li><li>Conduct regular audits to ensure the accuracy of financial and inventory records</li><li>Develop and implement sales strategies to boost store performance</li><li>Coordinate promotional activities and in-store events</li><li>Maintain store cleanliness and product presentation standards</li><li>Ensure the security of the store and its contents, including opening and closing procedures</li><li>Monitor and analyze sales performance metrics to identify areas for improvement</li><li>Should have proven experience in related field and should have deep knowledge in alcohol and beverage related subjects</li></ul>Job Types: Full-time, PermanentPay: AED4,500.00 - AED4,501.00 per month

Retail Store Supervisor Alcohol Beverage

Omorfia Group

<div>
 
 
 Role Overview:
 
 
 
 We are seeking a motivated and experienced
 
 FemaleSalon Supervisor
 
 to oversee daily operations, manage staff, and ensure exceptional customer service. The role requires strong leadership, organizational skills, and hands-on knowledge of salon services.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Supervise day-to-day salon operations and ensure smooth workflow.
 </li>
 <li>
 Lead, motivate, and manage the salon team to achieve performance and service standards.
 </li>
 <li>
 Handle staff scheduling, attendance, and training support.
 </li>
 <li>
 Ensure excellent customer service and handle client feedback or concerns professionally.
 </li>
 <li>
 Monitor salon cleanliness, hygiene, and adherence to brand standards.
 </li>
 <li>
 Track inventory, manage stock levels, and coordinate with suppliers.
 </li>
 <li>
 Support the Salon Manager in achieving sales and service targets.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years&rsquo; experience in a supervisory role within a salon/spa/beauty industry.
 </li>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent communication skills in English (Arabic is a must).
 </li>
 <li>
 Customer-oriented with problem-solving abilities.
 </li>
 <li>
 Knowledge of salon services and beauty trends preferred.
 </li>
 </ul>
 
 
 
 
 
 Salary Range - upto AED 12,000
 
 
</div>

Branch Manager

Explore 809+ Customer service supervisor in Abu Dhabi United Arab Emirates this January. Find roles across top companies and apply now to boost your career.