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customer success manager

customer service supervisor

51Talk

<div>
 
 
 CM TLT (Customer Support/Customer Care Team Lead/Supervisor)
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Lead and coach a team of advisors to ensure consistent delivery of high-quality service.
 </li>
 <li>
 Monitor team performance and provide regular feedback to support skill development and continuous improvement.
 </li>
 <li>
 Oversee the implementation of SOPs and ensure service standards are met or exceeded.
 </li>
 <li>
 Analyze student progress and teaching quality data to identify trends, address issues, and optimize learning outcomes.
 </li>
 <li>
 Handle escalated cases and guide the team in delivering effective solutions and maintaining high customer satisfaction.
 </li>
 <li>
 Coordinate with cross-functional teams (e.g., Academic, Sales) to support business goals and student success.
 </li>
 <li>
 Prepare performance reports and propose service enhancements based on data and frontline insights.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 At least 3 years of experience in customer service or education-related roles, with 1 year in a leadership or supervisory position.
 </li>
 <li>
 Professional proficiency in English in both writing and speaking.
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills.
 </li>
 <li>
 Customer-focused mindset with a passion for education and team development.
 </li>
 </ul>
 
 
</div>

Customer Service Supervisor

Expeditors

<div>
 &ldquo;We&rsquo;re not in the shipping business; we&rsquo;re in the information business&rdquo; -Peter Rose, Expeditors Founder
 
 
 Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
 
 
 <ul>
 <li>
 18,000 trained professionals
 </li>
 <li>
 350+ locations worldwide
 </li>
 <li>
 Fortune 500
 </li>
 <li>
 Globally unified systems
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 Assist Supervisor and Manager with all aspects of the operation while ensuring the proper and timely movement of freight and providing an exceptional customer service.
 
 
 <ul>
 <li>
 Ensure smooth and timely freight process flow.
 </li>
 <li>
 Prepare various documents for international transportation.
 </li>
 <li>
 Ensure accurate and timely client and vendors billing and data entry into our operating system.
 </li>
 <li>
 Interact with our customers in arranging their international export shipments, meeting customer service standards.
 </li>
 <li>
 Understand department process flow, constantly looking for areas to improve efficiency.
 </li>
 <li>
 Ensure all customers standard operating procedures are followed as per Customer SOP.
 </li>
 <li>
 Monitor shipment reports to ensure total customer satisfaction.
 
 
 </li>
 </ul>
 
 Support the Supervisor in the following areas:
 
 
 
 <ul>
 <li>
 Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI&rsquo;s are met e.g. timely data entry
 </li>
 <li>
 Build and maintaining strong relationships with customers.
 </li>
 <li>
 Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
 </li>
 <li>
 Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
 </li>
 <li>
 Monitor invoicing and BNP report where needed.
 </li>
 <li>
 Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
 </li>
 <li>
 Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
 </li>
 <li>
 Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
 </li>
 <li>
 Be continuously open and positive to implementing new system changes and enhancements with the team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A good understanding of Expeditors&rsquo; products, services and systems
 </li>
 <li>
 Good market and product knowledge
 </li>
 <li>
 Hazardous Materials certification (preferred)
 </li>
 <li>
 5 years of industry specific qualification (country specific)
 </li>
 <li>
 Customer focus
 </li>
 <li>
 Expeditors&rsquo; applications and system knowledge
 </li>
 <li>
 Software proficiency, especially Microsoft Office (Excel, Word etc.).
 </li>
 <li>
 Written and verbal communication skills; English proficiency
 </li>
 <li>
 Effective interpersonal skills, including listening, providing feedback, and teamwork
 </li>
 <li>
 Process improvement
 </li>
 <li>
 Proactive, strong organizational skills; time management
 </li>
 <li>
 Self-reflecting and open to feedback
 </li>
 <li>
 Initiative and ability to work in autonomy
 </li>
 <li>
 Reinforcing company culture
 </li>
 <li>
 Proven leadership attitude and background; building team environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Expeditors offers excellent benefits:
 
 
 <ul>
 <li>
 Paid Vacation, Holiday, Sick Time
 </li>
 <li>
 Health Plan: Medical
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Employee Stock Purchase Plan
 </li>
 <li>
 Training and Personnel Development Program
 </li>
 </ul>
</div>

Ocean Export Lead Agent

Talent 360 ME

<div>
 
 We Are Hiring!
 
 
 
 
 Customer Service Manager
 
 
 
 A Customer Service Manager is needed to lead and oversee customer support operations, ensuring a high-quality service experience and smooth communication across all touchpoints. The role involves managing the customer service team, developing service procedures, and driving continuous improvement initiatives.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Lead, train, and supervise the customer service team.
 </li>
 <li>
 Develop and implement customer service policies and workflows.
 </li>
 <li>
 Monitor performance metrics and ensure service quality standards are met.
 </li>
 <li>
 Handle escalated cases and resolve complex customer issues.
 </li>
 <li>
 Analyze customer feedback and identify areas for improvement.
 </li>
 <li>
 Coordinate with internal departments to ensure seamless service delivery.
 </li>
 <li>
 Prepare reports and insights for management.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 8&ndash;10 years of experience in customer service, with at least part of it in a supervisory or managerial role.
 </li>
 <li>
 Strong leadership and team-management abilities.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to analyze data and use insights to enhance service performance.
 </li>
 <li>
 Experience developing or improving customer service processes.
 </li>
 </ul>
</div>

Customer Service Manager

Azadea Group

<div>
 
 
 Purpose:
 
 
 
 Person responsible for all actions related to customer experience In the store. It aims to offer the best possible service to customers, both In the moment of sales assistance and In the resolution of any subsequent problems. Will be raising awareness with the team In regards to multi-channel, promoting Ipod sales and Store Mode. Have good measurement of results and creates strategies In order to Improve their customer experience in the store. Responsible to Implement company projects In regards to customer care.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversees all aspects of the customer service experience to spot improvements areas in processes and procedures and make improvements of customer service quality.
 </li>
 <li>
 To ensure a high level of customer satisfaction is offered in the store.
 </li>
 <li>
 To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store.
 </li>
 <li>
 Knows and analyze customer profile in store to implement and action strategies based on the market- current and potential target.
 </li>
 <li>
 It&rsquo;s aware of different marketing strategies in Zara.com to inform the team in order for better information provided for customers.
 </li>
 <li>
 Good communication skills and fast problem solving when dealing with customer issues. Good conflict management skills.
 </li>
 <li>
 It&rsquo;s aware of customer flow to ensure sufficient cover is in key points on the shopfloor.
 </li>
 <li>
 Creates and implements strategies keeping in focus the priorities of the floor in order to Improve a better customer journey .
 </li>
 <li>
 Train all the team In regards to Store Mode and ensure Information Is passed to customers to Improve their experience In store.
 </li>
 <li>
 Create a monthly analysis based on a Mystery Shopper Action and work On the results by creating a action plan.
 </li>
 <li>
 Train the team in providing excellent customer service and ensure the team is applying the minimums of customer service.
 </li>
 <li>
 Develop the team in order for them to be able to identify different customer profile and how to adapt to different needs.
 </li>
 <li>
 Demonstrate to the team how to create a loyal customer base in the store ensuring good service is provided.
 </li>
 <li>
 Train the team on using the devices in store in order to provide better customer experience.
 </li>
 <li>
 Comply with the Company Health &amp; Safety Policy.
 </li>
 <li>
 To be an ambassador in the company&rsquo;s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable.
 </li>
 </ul>
 
 
 
 
 
 Experience and Qualifications:
 
 
 <ul>
 <li>
 Team management experience maximizing profitability and drive sales.
 </li>
 <li>
 Knowledge of the Refunds Company Policy and best practices.
 </li>
 <li>
 Able to work with fast pace environment and fast problem solving.
 </li>
 <li>
 Management Experience in store in the areas of Training/People Management is essential.
 </li>
 <li>
 Proven record of dealing with challenging situations or customers queries.
 </li>
 </ul>
 
 
 
 
 
 Skills and Attitudes:
 
 
 <ul>
 <li>
 Strong interpersonal skills, with an emphasis on Interaction , communication and influencing others.
 </li>
 <li>
 Strong communication and leadership skills, able to advise, coach and develop others confidently.
 </li>
 <li>
 Empathetic, humble, aligned with Company Culture and Values.
 </li>
 <li>
 Change agent: open minded, flexible, adaptable, oriented to results, embraces technology and innovation.
 </li>
 <li>
 Resilient and able to handle pressure and react quickly to situations, making timely decisions in challenging conditions / circumstances.
 </li>
 <li>
 Ability to set goals and establish performance standards.
 </li>
 </ul>
 
 
</div>

Customer Experience Manager - Zara

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders
 </li>
 <li>
 Assists Store supervisor to manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, &hellip;)
 </li>
 <li>
 Assists Store supervisor for Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
 </li>
 <li>
 Inventory management: Support Store supervisor by Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take &amp; Cycle count based on the agreed schedule
 </li>
 <li>
 Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies &amp; SOP
 </li>
 <li>
 Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP
 </li>
 <li>
 Support Store supervisor by monitoring fulfillment processes and recommend improvements to increase productivity and profits.
 </li>
 <li>
 Help Store supervisor by Ensuring implementation of actions pertinent to store-related shrinkages
 </li>
 <li>
 Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift
 </li>
 <li>
 Discussing with the Store supervisor all issues/problems and propose solutions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 You have at least 3-5 years of experience in supermarket or restaurant
 </li>
 <li>
 You are someone energized by the unknown and look forward to learning each day on the job.
 </li>
 <li>
 Good communication skills, and always like to be hands-on with several tools.
 </li>
 <li>
 Additionally, you have robust interpersonal and intercultural skills.
 </li>
 <li>
 Language skills: Fluent English and Arabic would be highly advantageous
 </li>
 </ul>
</div>

Assistant Store Supervisor

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Conduct
 
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
 
 
 </li>
 </ul>
 
 Safety Measures
 
 
 
 <ul>
 <li>
 Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
 </li>
 <li>
 Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
 </li>
 <li>
 Administers first aid to passengers where necessary.
 </li>
 <li>
 Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
 </li>
 <li>
 Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
 </li>
 <li>
 Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
 </li>
 <li>
 Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
 </li>
 <li>
 Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Crosschecking And Reports
 
 
 
 <ul>
 <li>
 Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
 </li>
 <li>
 Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
 </li>
 <li>
 Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
 </li>
 <li>
 Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
 </li>
 <li>
 Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
 </li>
 <li>
 Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
 </li>
 <li>
 Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
 </li>
 <li>
 Training in First Aid, Safety and Emergency Procedures are an added value.
 </li>
 <li>
 Fit to fly, has good general health, no serious medical conditions or chronic diseases.
 </li>
 <li>
 Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
 </li>
 <li>
 Customer service oriented, capable of understanding and attending to customers&rsquo; needs and requests.
 </li>
 <li>
 Capable of handling difficult situations and angry customers without compromising corporate image.
 </li>
 <li>
 Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
 </li>
 <li>
 Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
 </li>
 <li>
 Very good verbal and written communication skills.
 </li>
 <li>
 Excellent time management and problem-solving skills.
 </li>
 <li>
 Proficient in Microsoft Office.
 </li>
 <li>
 Fluent in English Language. Other languages are an advantage based on the Airline requirements
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Fresh graduates are encouraged to apply for this role.
 </li>
 <li>
 Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
 </li>
 <li>
 Active cabin crew license is an advantage.
 </li>
 <li>
 Capable of working in shift pattern and for extended working hours.
 </li>
 <li>
 Shows high flexibility and adaptability to frequent changes and busy schedules.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
 </li>
 </ul>
</div>

Cabin Crew - Cairo

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