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customer service team coordinator leader

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
People Leader
All Job Posting Locations:
Istanbul, Turkey
Job Description:
Johnson &amp; Johnson Vision is recruiting for Customer Service Team Coordinator / Leader to be located in Istanbul, Turkey.
About Vision
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that&rsquo;s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs &ndash; from the pediatric to aging eye &ndash; in a patient&rsquo;s lifetime.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech .
Purpose:
To lead, motivate and monitor the team to ensure optimum performance. To lead the Customer Services team towards ensuring all KPI&rsquo;s for Customer Service met/exceeded. Areas include managing customer relationships, processing orders, inquiries, and complaints handling across multiple channels. To ensure that all team members are fully trained and have the adequate knowledge and skills to perform their duties and to offer customers a differentiated customer experience.
To provide front line supervisory and leadership support for the market, while being an advocate for the customer across the organisation. Liaise with Commercial Account Managers and other internal stakeholders to ensure full awareness of any customer supply chain issues. Effectively manage the customer relationship and communication channels.
You will be responsible for:
Main duties include, but not limited to:<ul><li>
Deliver on Customer Service key performance indicators and metrics with a team of Customer Service Relationships (CSR) within quality, compliance and safety requirements.</li><li>
Motivate and coach a team of CSRs to meet and exceed performance targets, goals &amp; objectives, and service level agreements.</li><li>
Ensure effective, proactive, and timely communication to all internal and external stakeholders of customer service-related issues.</li><li>
Establish professional development plans, goal setting and mid- and end-of-year performance reviews.</li><li>
Provide reporting &amp; analytics with the aim to optimize the Supply Chain relationship with customers and drive value-added services.</li><li>
Conduct training, assessments and monitoring and provide constructive feedback and coaching to CSR&rsquo;s.</li><li>
Ensure team members are up to date/trained with latest business critical information/requirements.</li><li>
Work collaboratively with the market&rsquo;s Commercial management team to ensure adequate Customer Service support.</li><li>
Manage all aspects pertaining to workforce management, including forecasting, recruitment, and attendance.</li><li>
Complaint handling: resolve escalated customer complaints related to orders, products, medical issues, policies and other business activities.</li><li>
Maintain comprehensive product, system, and commercial knowledge and soft skills within the team of CSRs, so they can engage the customer and manage the customer relationship.</li><li>
Communicate, demonstrate and inspire in others Johnson &amp; Johnson Credo values.</li><li>
Act as back-up support to other team leaders within the region and the Customer Services Managers.</li></ul>
Qualifications / Requirements:<ul><li>
Experience within a Customer Service environment, ideally within a regulated industry.</li><li>
Fluency in both Turkish and English, written and verbal.</li><li>
Proven ability to manage, motivate and effectively communicate to team members in a matrix environment.</li><li>
High degree of customer focus</li><li>
Proactive and creative approach to problem-solving and complaint handling/escalation</li><li>
Tearn player</li><li>
Sound administrative skills.</li><li>
Excellent communication skills</li><li>
Able to work well under pressure.</li><li>
Exceptional time management and organizational skills</li><li>
Self-motivated, accustomed to a high degree of responsibility.</li><li>
Business proficiency in the Microsoft Office suite of software</li></ul>
Good To Have:<ul><li>
Proficiency in SAP; automated order entry (EDI/FTP)</li><li>
Contact centre leadership experience.</li><li>
Background in project management</li></ul>
#LI-Hybrid</div>

Customer Service Team Coordinator / Leader

Tiffany & Co.

<div>
 
 Job Description
 
 
 
 
 TIFFANY &amp; CO. IS OPENING A NEW STORE AT ISTANBUL AIRPORT
 
 
 
 
 At Tiffany &amp; Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
 
 
 
 
 It&rsquo;s a skill that we&rsquo;ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
 
 
 
 
 We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany &amp; Co.&rsquo;s continued legacy.
 
 
 
 The In-Store Senior Operations Coordinator functions oversees operations tasks of the store. S/he effectively assists in managing the operational functional of a store including Administration, Inventory Control, Customer Service, and Shipping/ Receiving in order to elevate the client experience, preparing and maintaining the right ground for sales professionals to manage sales at their best.
 
 
 
 YOUR RESPONSIBILITIES:
 
 
 
 As an
 
 Senior/ Operations professional/coordinator
 
 you will:
 
 
 <ul>
 <li>
 Deliver unparalleled service and results that uphold the standards of excellence and luxury etiquette
 </li>
 <li>
 Achieve store operational excellence KPIs and drive team compliance with Tiffany and LVMH procedures
 </li>
 <li>
 Ensure pristine store presentation and support the team with effective operational organization on all services by (e.g., hospitality, personalization, service, catering, styling &amp; gifting, etc.) to deliver an elevated experience
 </li>
 <li>
 Be accountable for implementing the most effective operations, stock management and transfers movements, including cycle counts and inventories; support with various payment processes and security (omnichannel, service, cash etc.)
 </li>
 <li>
 Support store opening / closing procedures (key holders), workforce planning
 </li>
 <li>
 Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference
 </li>
 <li>
 Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
 </li>
 <li>
 Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy
 </li>
 <li>
 Propose effective improvements to Store Leadership when facing challenges / seeing opportunities, support new operational tools &amp; systems rollout and team adoption
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 4-5 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
 </li>
 <li>
 Strong Analytical skills.
 </li>
 <li>
 Proficient in Microsoft Word and Excel.
 </li>
 <li>
 Ability to work retail store hours as necessary, including nights, weekends, and holidays.
 </li>
 <li>
 Organized and detail oriented.
 </li>
 <li>
 Flexibility to perform different tasks based on day-to-day business needs.
 </li>
 <li>
 Authorization to work in the United States or in the country where the position is based.
 </li>
 <li>
 Flexibility to perform different tasks based on day-to-day business needs.
 </li>
 <li>
 Turkish and English speaking abilities are mandatory, a third language is an appreciated plus.
 
 
 </li>
 </ul>
 
 Desired Qualifications:
 
 
 
 <ul>
 <li>
 A college/university degree.
 </li>
 <li>
 Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.
 
 
 </li>
 </ul>
</div>

Senior / Operations Coordinator | NEW OPENING - Istanbul Airport

Mars

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Job Description:</div></div></div></div></div></div></div></div></div></div></div></div></div></div>
We are looking for a highly motivated and agile Customer Service Coordinator to join our Turkey Supply Chain team. The primary responsibility of this role is to manage the order-to-cash cycle with operational excellence, ensuring that our customers receive timely, accurate, and high-quality service.
In addition to managing day-to-day order operations, we are also seeking someone eager to grow into strategic supply chain initiatives, participate in improvement projects, and contribute to our journey toward a more integrated and agile end-to-end supply chain.
This role requires a strong sense of ownership, attention to detail, and the ability to work effectively in a cross-functional FMCG environment&mdash;always in line with Mars Five Principles: Quality,
Responsibility, Mutuality, Efficiency, and Freedom.<h1 class="jobSectionHeader">
What are we looking for?</h1><ul><li>
Bachelor's Degree - Supply Chain or Business degree preferred</li><li>
2&ndash;5 years of experience in customer service, order management, or supply chain (preferably FMCG)</li><li>
Solid knowledge of order-to-cash operations</li><li>
Experience with ERP systems (SAP preferred)</li><li>
Excellent coordination and communication skills</li><li>
Detail-oriented with strong problem-solving ability</li><li>
Agile mindset and a desire to learn beyond daily tasks</li><li>
Fluent in Turkish and English (both written and spoken)</li><li>
Strong team spirit</li></ul><h1 class="jobSectionHeader">
What will be your key responsibilities?</h1><ul><li>
Lead and execute the end-to-end order management process, including order entry, customer confirmation, delivery coordination, and issue resolution</li><li>
Serve as the primary contact for customers; provide timely and solution-oriented support</li><li>
Collaborate with internal teams (Sales, Finance, Logistics, Planning) to ensure seamless order fulfillment</li><li>
Monitor stock availability and communicate proactively with customers regarding delivery timelines</li><li>
Maintain and improve KPIs related to service level, order accuracy, and on-time delivery</li><li>
Support or participate in improvement projects related to customer experience, efficiency, and digitalization&mdash;on top of operational responsibilities</li><li>
Ensure all activities comply with company standards and regulatory requirements</li><li>
Embrace and promote Mars culture and values in daily work</li></ul><h1 class="jobSectionHeader">
What can you expect from Mars?</h1><ul><li>
Work with diverse and talented Associates, all guided by the Five Principles.</li><li>
Join a purpose driven company, where we&rsquo;re striving to build the world we want tomorrow, today.</li><li>
Best-in-class learning and development support from day one, including access to our in-house Mars University.</li><li>
An industry competitive salary and benefits package, including company bonus.</li></ul></div>

Customer Service Coordinator

Abbott

<div>Field Service Engineer - Istanbul / Izmir
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.
The Opportunity
This position works at Istanbul or Izmir in the Abbott Molecular Division that we&rsquo;re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott&rsquo;s diagnostics instruments, providing lab results for millions of people. Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.
What You&rsquo;ll Do<ul><li><ul><li>Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)</li></ul></li><li>
. Installation and implementation of new systems in current and new customers sites.</li><li><ul><li>Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.</li><li>Providing on-site customer support for software and hardware upgrade training.</li><li>Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.</li><li>Actively participating in Abbott Molecular conference calls, service summits, expert meetings and workshops.</li><li>Providing primary service and support to the defined territory.</li><li>Providing back-up service support outside of assigned territory as needed.</li><li>Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures.</li><li>Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.</li><li> Reporting to Service Management, including spare part usage report.</li><li>Represent Abbott in a professional manner.</li><li> Inform Service Management about prep happened in use of Abbott products.</li></ul></li></ul>
Required Qualifications<ul><li>
University degree in relevant discipline is a plus.</li><li>
Good knowledge of English (listening and writing).</li><li>
1-5 years of related work experience or equivalent combination of education and work experience.</li><li>
Strong problem-solving skills,</li><li>
Excellent customer service and communication skills.</li><li>
Willingness to travel in the assigned area.</li></ul>
Apply Now
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.</div>

Field Service Engineer - Istanbul / Izmir

SM Design

Arditi Collection&reg; (www.arditicollection.com) is a luxury furniture brand specializing in high-end, custom-designed pieces for elite clients across North America. We are seeking a highly organized Operations &amp; Logistics Coordinator to manage our post-sales logistics&mdash;from international container shipments to local last-mile deliveries in the U.S.What You&rsquo;ll Do:<ul><li>Coordinate container shipments from Turkey to the United States, ensuring accurate documentation and timely dispatch.</li><li>Manage customs clearance processes and liaise with freight forwarders and shipping companies.</li><li>Oversee warehouse intake procedures in the U.S. and ensure inventory is properly recorded and stored.</li><li>Plan and monitor last-mile deliveries from our U.S. warehouse to end clients across North America.</li><li>Resolve any post-delivery issues such as product damage, missing items, or installation coordination.</li><li>Communicate with customers regarding delivery timelines, installation updates, or service resolutions.</li><li>Collaborate with the sales and design team to ensure customer satisfaction and seamless delivery experiences.</li><li>Maintain and optimize operational workflows for better efficiency and client experience.</li></ul>What We&rsquo;re Looking For:&#9989; Experience in logistics, international shipping, or supply chain coordination. &#9989; Strong communication skills in English (B2-C1 level minimum &ndash; written and spoken). &#9989; Knowledge of U.S. import processes and documentation requirements. &#9989; Detail-oriented and highly organized, capable of managing multiple shipments and follow-ups simultaneously. &#9989; Familiarity with warehouse processes and last-mile delivery systems in the U.S. &#9989; Proactive approach to problem-solving, especially in time-sensitive or service-critical situations. &#9989; Tech-savvy and comfortable working with project management tools and CRMs. &#9989; Experience in furniture or home goods logistics is a plus. &#9989; Must have a reliable personal computer and internet connection.Job Type: Full-time | Remote from Turkey | Working Hours: Flexible, with overlap to Florida Time ZoneApplication Process: Please apply ONLY through this job listing. Applications via email will not be considered.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Ba&#351;vuru Sorular&#305;:<ul><li>Do you have experience managing international container shipments?</li><li>Have you ever handled export documentation for shipments to the United States?</li><li>Have you been involved in coordinating last-mile deliveries from a U.S. warehouse to end customers?</li><li>How do you typically handle situations involving product damage or customer service issues after delivery?</li><li>What logistics or project management tools are you comfortable using?</li></ul>

Operations & Logistics Coordinator – Luxury Custom Furniture (REMOTE)

Guess Europe Sagl

<div>
 Guess, a renowned leader in the global fashion industry, is seeking a Assistant Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals.
 
 
 <ul>
 <li>
 Assistant Store Manager in daily operations and overall management of the store
 </li>
 <li>
 Lead and motivate the sales team to achieve store sales goals and objectives
 </li>
 <li>
 Provide exceptional customer service by addressing customer inquiries and resolving issues
 </li>
 <li>
 Ensure product displays, signage, and merchandising standards are maintained throughout the store
 </li>
 <li>
 Assist in training and onboarding new employees to ensure a knowledgeable team
 </li>
 <li>
 Monitor inventory levels and assist in managing stock replenishment and orders
 </li>
 <li>
 Conduct regular store audits to ensure compliance with company policies and procedures
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in a retail management or supervisory role
 </li>
 <li>
 Strong leadership and team-building skills with the ability to motivate others
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to analyze sales data and make informed decisions
 </li>
 <li>
 Detail-oriented with strong organizational skills
 </li>
 <li>
 Flexibility to work various shifts, including weekends and holidays
 </li>
 <li>
 Univercity diploma required; a degree in business or a related field is a plus
 </li>
 </ul>
</div>

Assistant Store Manager (Vadi İstanbul)

 Guess

<div>Guess, a renowned leader in the global fashion industry, is seeking a Assistant Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals. 
<ul>
<li>Assistant Store Manager in daily operations and overall management of the store.</li>
<li>Lead and motivate the sales team to achieve store sales goals and objectives.</li>
<li>Provide exceptional customer service by addressing customer inquiries and resolving issues.</li>
<li>Ensure product displays, signage, and merchandising standards are maintained throughout the store.</li>
<li>Assist in training and onboarding new employees to ensure a knowledgeable team.</li>
<li>Monitor inventory levels and assist in managing stock replenishment and orders.</li>
<li>Conduct regular store audits to ensure compliance with company policies and procedures.</li>
</ul>Requirements<ul>
<li>Proven experience in a retail management or supervisory role.</li>
<li>Strong leadership and team-building skills with the ability to motivate others.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to analyze sales data and make informed decisions.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>Flexibility to work various shifts, including weekends and holidays.</li>
<li>Univercity diploma required; a degree in business or a related field is a plus.</li></ul></div>

Explore 1279+ Customer service team coordinator leader in Istanbul this September. Find roles across top companies and apply now to boost your career.

1279 customer service team coordinator leader jobs IN Istanbul

Customer Service Team Coordinator / Leader

Senior / Operations Coordinator | NEW OPENING - Istanbul Airport

Customer Service Coordinator

Field Service Engineer - Istanbul / Izmir

Operations & Logistics Coordinator – Luxury Custom Furniture (REMOTE)

Assistant Store Manager (Vadi İstanbul)

Assistant Store Manager (Vadi İstanbul)