account manager

key account manager

sales manager

communications manager

customer marketing coordinator Jobs in Istanbul

customer marketing coordinator

customer relations manager

Eren Perakende

<div>
 
 For more than 55 years, Eren Perakende has been uniting world-renowned brands with consumers in Turkey. In 1990, the company partnered with Devanlay to begin the licensed production and distribution of Lacoste in Turkey. Since then, Eren Perakende has taken on the distributorship of global brands such as Burberry, Gant, Nautica, and Converse.
 
 
 
 
 
 In 2008, the company launched its own retail concept with Occasion stores, followed by the introduction of the innovative SuperStep store concept in 2012. Embracing a multi-channel strategy in 2020, Eren Perakende expanded its online sales network and redefined the shopping experience through House of SuperStep, transforming retail into an experience-driven model.
 
 
 
 
 
 Expanding its brand portfolio with names like Intersport, SuperKids, Fashfed, United4, Sanal &Ccedil;ad&inodot;r and Heartbeat, Eren Perakende now operates in 25 countries, with over 8,000 employees, nearly 700 stores, and 17 digital platforms.
 
 
 
 
 
 We are looking for an
 
 Customer Relations Manager
 
 to contribute to our premium lifestyle brands in this growth journey.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Manage processes to boost customer satisfaction by ensuring efficient and effective call center operations. Collaborate closely with Business, Product, Operations, and Customer Service teams to deliver a seamless and excellent customer experience.
 </li>
 <li>
 Analyze customer feedback and satisfaction metrics (NPS, CSAT) to identify improvement opportunities and monitor call center performance.
 </li>
 <li>
 Manage communication technologies such as IVR, CRM, call routing systems, and chat platforms to optimize customer interactions.
 </li>
 <li>
 Utilize reporting systems to track performance, analyze trends, and derive actionable business insights.
 </li>
 <li>
 Supervise, train, and motivate call center staff to enhance productivity and job satisfaction.
 </li>
 <li>
 Establish and monitor key performance indicators (KPIs), regularly assessing team and individual performance against benchmarks.
 </li>
 <li>
 Handle customer complaints effectively, developing solution-oriented strategies and implementing continuous improvement initiatives.
 </li>
 <li>
 Oversee projects related to customer relations and call center system enhancements, ensuring timely delivery and adherence to budget.
 </li>
 <li>
 Lead workforce planning and scheduling to optimize resource allocation and service levels.
 </li>
 <li>
 Ensure compliance with company policies, industry regulations, and quality standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience in multi-channel contact center management (phone, email, chat, social).
 </li>
 <li>
 Strong leadership and people management skills with a customer-first mindset.
 </li>
 <li>
 Proven ability to drive process improvements and change management initiatives.
 </li>
 <li>
 Advanced analytical and problem-solving skills; experienced in performance reporting and data-driven decision making.
 </li>
 <li>
 Proficiency in CRM platforms, call center technologies, and MS Office applications.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills in English.
 </li>
 <li>
 Bachelor&rsquo;s degree in a related field.
 </li>
 </ul>
</div>

Customer Relations Manager

BSH Ev Aletleri Türkiye

<div>
 
 Tomorrow is our home.
 
 
 
 
 
 Find out how easily you can achieve this at BSH Home Appliances Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau, and Neff as well as our local brands, our focus truly is on innovation. And that doesn&rsquo;t just apply to our products and services but also drives the way in which we cooperate, exchange ideas, and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.
 
 
 
 
 
 
 Your Responsibilities
 
 
 
 /Lead the end-to-end customer experience strategy, ensuring satisfaction and loyalty across all touchpoints.
 
 
 /Continuously improve contact center processes, enhancing operational efficiency and service excellence.
 
 
 /Act as a trusted leader during critical moments, protecting and strengthening brand reputation.
 
 
 /Ensure compliance with consumer law and related regulations, building preventive risk management systems.
 
 
 /Inspire, develop, and lead high-performing teams with a customer-centric and results-driven culture.
 
 
 
 
 
 
 Your Profile
 
 
 
 /University degree in a relevant field, with at least 7 years of experience in customer relations/contact center management in the home appliances sector.
 
 
 /Proven track record in customer experience, service operations, and people leadership.
 
 
 /Strong knowledge of consumer law and ability to integrate compliance into operations.
 
 
 /Strategic thinker with excellent problem-solving and decision-making skills.
 
 
 /Advanced English proficiency, with outstanding communication and representation skills.
 
 
 
 
 
 
 Your Benefits
 
 
 
 / Flexible working hours schemes and diverse career opportunities
 
 
 / Individual development programs and international perspectives
 
 
 / Modern healthcare services
 
</div>

Customer Relationship Department Manager

Şişecam

<div>
 
 
 Sisecam was founded in 1935
 
 
 to establish Turkey&rsquo;s glass industry in line with the vision of
 
 
 Mustafa Kemal Atat&uuml;rk, a great leader respected worldwide. Today, Sisecam is a major global player in the fields of glass and chemicals
 
 
 . Sisecam is the only global company
 
 
 operating in all core areas of glass production &ndash;
 
 
 including flat glass, glassware, glass packaging, and glass fiber. Currently, Sisecam ranks among the world&rsquo;s top two manufacturers of glassware and the top five producers of glass packaging and flat glass.
 
 
 Sisecam
 
 
 is one of the three largest soda ash producers in the world
 
 
 and
 
 
 the world leader in chromium chemicals.
 
 
 
 
 
 
 
 Sisecam plays a leading role in the flat glass
 
 
 , glasswa
 
 re
 
 , glass packagi
 
 ng
 
 , chemicals, automotive, glass fiber, mining, ener
 
 g
 
 
 
 y a
 
 
 nd recycli
 
 n
 
 
 
 g business lines. Sisecam operates production facilities in Germany, Italy, Bulgaria, Romania, Slovakia, Hungary, Bosnia-Herzegovina, Russia Federation, Georgia, Ukraine, Egypt, India, and the USA in addition to Turkey.
 
 
 
 
 
 
 
 Sisecam who takes firm steps towards its goal of becoming one of the world's top 3 manufacturers in its main fields of activi
 
 
 ty, with its competent human resources and smart technologies, and uninterruptedly continues to transform its digital infrastructure and culture by considering the future necessities. Sisecam who
 
 
 has 90 years of experience, more than 24 thousand employees, production activities i
 
 
 n 14 countries on four continents, and a sales network of more t
 
 
 han 150 count
 
 
 ries, continues its growth journey in line with i
 
 
 ts "Global Excell
 
 
 ence" strategy and w
 
 
 ith an inclusive approach that supports the development of company's entire ecosystem. Sisecam takes responsibility
 
 
 for protecting the planet, empowering society and transforming life with its CareForNext stra
 
 t
 
 
 
 egy, which is compliant with and centered around the United Nations Sustainable Development Goals. Sisecam uses all its experience and competencies to promote sustainable development in every aspec
 
 t.
 
 
 
 
 
 We are looking for
 
 a Customer Relations and Order Management Responsi
 
 ble (Fixed-Term) to take part in Sisecam Headquarters &ndash; Global Accounts (Soda, Chromium &amp; Oxyvit) Customer Relations and Order Management Department located in Tuzla, Istanbul, T&uuml;rkiye. The ideal candidate would have the following qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Economics, Chemical Engineer, Industrial Engineer or a related field
 </li>
 <li>
 Minimum 3 years of experience in Customer Relations and Order Management position and/or After Sales Operations in Export field
 </li>
 <li>
 Deep understanding and experience of SAP S4 HANA modules (CRM tools knowledge is a plus)
 </li>
 <li>
 Deep understanding of managing export orders in the context of sales operations
 </li>
 <li>
 Fluency in English (both written and spoken)
 </li>
 <li>
 Excellent verbal, written and interpersonal communication skills, and a good team player
 </li>
 <li>
 Positive attitude, agile, ability to multi-task and act proactively and well self-motivated
 </li>
 <li>
 No restrictions on travel
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 <ul>
 <li>
 Controlling sales operations and communicating with the international customers
 </li>
 <li>
 Following purchase orders, controlling order details, planning delivery time plan and back-orders in accordance with related departments
 </li>
 <li>
 Keeping track on the overdue payments, discounts, promotions etc. of each customers group and updating information on the related systems
 </li>
 <li>
 Following system entries &amp; control of price lists, contract, and commercial terms in accordance with sales teams
 </li>
 <li>
 Managing and maintaining sales data through and with sales teams in SAP S4, ICRON and other CRM tools
 </li>
 <li>
 Assisting in the roll-out of the customer portal across product groups together with the Sales Ops. Technology and Analytics team. Through overseeing sales funnel; assisting in coordinating demand planning, forecasting, order fulfillment and allocation related communication across commercial and supply chain functions
 </li>
 <li>
 Assisting daily/weekly/monthly/quarterly/annual content for region/coordination office/product management &amp; executive presentations and board reporting
 </li>
 <li>
 Prioritizing product &amp; order allocation between customers through analyzing orders from customers in line with sales teams
 </li>
 </ul>
</div>

Customer Relations and Order Management Responsible (Fixed-Term)

Clicks'us Dijital Pazarlama

<div>
 
 
 Brand Manager Ar&inodot;yoruz! (M&uuml;&scedil;teri ve Ekip Koordinasyonunda Uzman 🚀)
 
 
 
 Clicksus, yarat&inodot;c&inodot; ve dinamik ekibimize kat&inodot;lacak, markalar&inodot;n dijital ve offline ileti&scedil;im stratejilerini y&ouml;netebilecek, m&uuml;&scedil;teri ve ekip aras&inodot;ndaki koordinasyonu kusursuz sa&gbreve;layacak bir&nbsp;
 
 Brand Manager
 
 &nbsp;ar&inodot;yor.
 
 
 
 
 Ajans&inodot;m&inodot;z Hakk&inodot;nda:
 
 Clicksus, dijital pazarlama d&uuml;nyas&inodot;nda yenilik&ccedil;i &ccedil;&ouml;z&uuml;mler sunan, &Idot;stanbul merkezli bir ajanst&inodot;r. Sosyal medya y&ouml;netimi, SEO dan&inodot;&scedil;manl&inodot;&gbreve;&inodot;, grafik tasar&inodot;m ve reklam y&ouml;netimi gibi alanlarda uzmanla&scedil;m&inodot;&scedil; bir ekiple &ccedil;al&inodot;&scedil;&inodot;yoruz. &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;za haftada 3 g&uuml;n ofisten, 2 g&uuml;n uzaktan &ccedil;al&inodot;&scedil;ma imk&acirc;n&inodot; sunuyoruz.
 
 
 
 
 G&ouml;rev ve Sorumluluklar:
 <ul>
 <li>
 Markalar&inodot;n stratejik planlamalar&inodot;n&inodot; ve kampanya s&uuml;re&ccedil;lerini y&ouml;netmek.
 </li>
 <li>
 M&uuml;&scedil;teri brieflerini al&inodot;p ekibe do&gbreve;ru ve zaman&inodot;nda aktarmak.
 </li>
 <li>
 Projelerin zaman&inodot;nda, b&uuml;t&ccedil;eye uygun ve kaliteli &scedil;ekilde tamamlanmas&inodot;n&inodot; sa&gbreve;lamak.
 </li>
 <li>
 Ekip i&ccedil;i koordinasyonu sa&gbreve;layarak yarat&inodot;c&inodot; ve operasyonel s&uuml;re&ccedil;leri y&ouml;netmek.
 </li>
 <li>
 Pazarlama trendlerini takip ederek markalara yenilik&ccedil;i &ccedil;&ouml;z&uuml;mler &ouml;nermek.
 </li>
 <li>
 Raporlama ve performans &ouml;l&ccedil;&uuml;mleri yapmak, m&uuml;&scedil;teriye sunmak.
 </li>
 </ul>
 
 
 
 Aranan Nitelikler:
 <ul>
 <li>
 Pazarlama, ileti&scedil;im veya ilgili alanlarda lisans veya y&uuml;ksek lisans mezunu.
 </li>
 <li>
 Marka y&ouml;netimi, proje y&ouml;netimi veya dijital pazarlama alan&inodot;nda en az 3 y&inodot;ll&inodot;k deneyim.
 </li>
 <li>
 M&uuml;&scedil;teri ili&scedil;kileri ve ekip koordinasyonunda g&uuml;&ccedil;l&uuml; ileti&scedil;im becerileri.
 </li>
 <li>
 Stratejik d&uuml;&scedil;&uuml;nme ve problem &ccedil;&ouml;zme yetkinli&gbreve;i.
 </li>
 <li>
 Raporlama ve sunum haz&inodot;rlama konusunda deneyim.
 </li>
 <li>
 Yarat&inodot;c&inodot;, &ccedil;&ouml;z&uuml;m odakl&inodot; ve detaylara &ouml;nem veren bir yakla&scedil;&inodot;m.
 </li>
 </ul>
 
 
 
 &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;za Sundu&gbreve;umuz Temel &Idot;mkanlar:
 <ul>
 <li>
 Haftada 3 g&uuml;n ofisten, 2 g&uuml;n uzaktan &ccedil;al&inodot;&scedil;ma imk&acirc;n&inodot;.
 </li>
 <li>
 &Ouml;zel sa&gbreve;l&inodot;k sigortas&inodot;.
 </li>
 <li>
 Gen&ccedil; ve dinamik bir ekip ile e&gbreve;lenceli &ccedil;al&inodot;&scedil;ma ortam&inodot;.
 </li>
 <li>
 Kariyer geli&scedil;im f&inodot;rsatlar&inodot; ve e&gbreve;itim programlar&inodot;.
 </li>
 </ul>
 
 
 
 
 E&gbreve;er siz de markalar&inodot;n ba&scedil;ar&inodot; hikayelerini y&ouml;netmek, m&uuml;&scedil;teri ve ekip koordinasyonunda fark yaratmak ve Clicksus ailesinin bir par&ccedil;as&inodot; olmak istiyorsan&inodot;z, ba&scedil;vurular&inodot;n&inodot;z&inodot; bekliyoruz!
 
</div>

Brand Manager

DHL Express Deutschland

<div>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering, Logistics or similar field of studies
 </li>
 <li>
 Having a minimum 4 years of logistics experience, preferably in transportation,
 </li>
 <li>
 Advanced level of English,
 </li>
 <li>
 Good communication skills for managing coordination between customer,program manager, and local team
 </li>
 <li>
 Working systematical and regular, strong follow up skill
 </li>
 <li>
 Working on customer oriented and must act self-initiative if it is needed
 </li>
 <li>
 Understanding of business structures, influences and requirements of customers
 </li>
 <li>
 Analytical and problem solving oriented
 </li>
 <li>
 Good command of MS Office programs, Power BI skills is an advantage,
 </li>
 <li>
 Good presentation skills,
 </li>
 <li>
 KPI reporting and following up the results,
 </li>
 <li>
 Residing at Istanbul (prefably European side)
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 <ul>
 <li>
 Reporting, following up and improving projects,
 </li>
 <li>
 Customer management
 </li>
 <li>
 Following up performance, cost, data analysis to improve the efficiency
 </li>
 <li>
 Creating KPI reports weekly and monthly basis,
 </li>
 <li>
 Executing cost distributions and P&amp;L
 </li>
 <li>
 Reporting and financial management of costs and customer invoices
 </li>
 <li>
 Following up GoGreen, Business Continuity Management, Incident Management, Logics reporting process,
 </li>
 <li>
 Managing Quality Self Assessment process
 </li>
 <li>
 Management of transportation procurement and vendor relations
 </li>
 </ul>
</div>

Transportation Operations Executive

Rixos

<div>Company Description 
Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.
In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Mu&#287;la, and Istanbul regions.
We are seeking a valuable team member for the position of &ldquo;Guest Relations Agent&quot; to be considered at Rixos Tersane &#304;stanbul. 
Job Description 
<ul><li>
Guest Relations Agent to provide high-quality service to our hotel guests. Address complaints and go the extra mile to make sure our guests are satisfied,</li><li>
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities,</li><li>
Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem,</li><li>
Follow up with guests to ensure their requests or problems have been met to their satisfaction,</li><li>
Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs,</li><li>
Communicate VIP arrivals to designated personnel for escort and delivery of amenities,</li><li>
Review arrival lists to welcome guests,</li><li>
Attend to special guests (e.g. VIPs) and answer their inquiries,</li><li>
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions),</li><li>
Provide information about amenities, area and venues and promote services,</li><li>
Anticipate guest needs and build guest loyalty,</li><li>
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages),</li><li>
Address customer complaints and escalate to Guest Relations Manager when needed,</li><li>
Record information in the logbook daily,</li><li>
Ensure compliance with health and quality standards.</li></ul> 

Qualifications 
<ul><li>
Diploma degree in related field,</li><li>
Experience in a similar position,</li><li>
Excellent reading, writing and oral proficiency in English Language,</li><li>
Ability to work within a team,</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul></div>

Guest Relations Agent

HUGENT

<div>
 
 This role will take key responsibility in bringing the real estate projects developed by the company to market, achieving sales targets, and increasing investor satisfaction. At the same time, it will strategically contribute to project development, feasibility, and implementation processes by utilizing technical expertise.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 
 Sales &amp; Marketing Oriented:
 
 
 <ul>
 <li>
 Positioning of real estate projects in the market, conducting target audience analyses and creating sales strategies
 </li>
 <li>
 Determining, tracking sales targets and managing team performance
 </li>
 <li>
 Preparing marketing budgets, implementing advertising, promotion, and digital strategies
 </li>
 <li>
 Managing corporate customer and investor relations, developing sustainable business relationships
 </li>
 <li>
 Continuously monitoring market trends, competitive analyses and investor expectations.
 </li>
 </ul>
 
 
 
 
 
 Technical &amp; Investment Oriented:
 
 
 <ul>
 <li>
 Conducting feasibility studies, cost analysis, and project planning in real estate development processes
 </li>
 <li>
 Coordination with architectural and technical teams, controlling project implementation processes
 </li>
 <li>
 Preparing reports to support the company's investment decisions
 </li>
 <li>
 Executing projects in compliance with legal regulations, quality, and sustainability standards
 </li>
 </ul>
 
 
 
 
 
 Management &amp; Strategy:
 
 
 <ul>
 <li>
 Creating and implementing the company's strategic roadmap together with the General Manager
 </li>
 <li>
 Managing and developing sales, marketing, and project teams
 </li>
 <li>
 Conducting presentations and reports within the scope of investor relations
 </li>
 <li>
 Evaluating new business opportunities in line with the company's growth objectives
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Graduated from the Architecture department of universities
 </li>
 <li>
 At least 15 years of professional experience in real estate development, project management, investment, and marketing processes
 </li>
 <li>
 Management experience in Real Estate Investment Trusts, contracting, project development, or the construction sector.
 </li>
 <li>
 Experienced in managing sales teams, setting and achieving sales targets with measurable success stories
 </li>
 <li>
 Experienced in market positioning of large-scale projects, brand communication, and development of sales-marketing strategies
 </li>
 <li>
 Strong relationship management skills in investor relations, corporate client management, and business development areas
 </li>
 <li>
 Knowledgeable about the legal regulations in the real estate sector, licensing processes, and zoning regulations
 </li>
 <li>
 Experienced in project feasibility, cost analysis, and return on investment calculations
 </li>
 <li>
 Strong corporate presentation, reporting, and financial literacy skills
 </li>
 <li>
 Capable of taking an active role in strategic planning and decision-making processes, possessing a visionary perspective.
 </li>
 <li>
 Team management, leadership, and change management skills developed
 </li>
 <li>
 Result and goal-oriented, capable of combining a commercial perspective with technical expertise
 </li>
 <li>
 Proficient in advanced English (preferably with knowledge of a second foreign language)
 </li>
 </ul>
 
 
</div>

Deputy General Manager

Explore 965+ Customer relations manager in Istanbul this September. Find roles across top companies and apply now to boost your career.