marketing manager

account manager

customer success specialist Jobs in Istanbul

customer success specialist

customer service associate Jobs in Istanbul

customer service associate

customer service representative Jobs in Istanbul

customer service representative

customer relations manager

Eren Perakende

<div>
 
 For more than 55 years, Eren Perakende has been uniting world-renowned brands with consumers in Turkey. In 1990, the company partnered with Devanlay to begin the licensed production and distribution of Lacoste in Turkey. Since then, Eren Perakende has taken on the distributorship of global brands such as Burberry, Gant, Nautica, and Converse.
 
 
 
 
 
 In 2008, the company launched its own retail concept with Occasion stores, followed by the introduction of the innovative SuperStep store concept in 2012. Embracing a multi-channel strategy in 2020, Eren Perakende expanded its online sales network and redefined the shopping experience through House of SuperStep, transforming retail into an experience-driven model.
 
 
 
 
 
 Expanding its brand portfolio with names like Intersport, SuperKids, Fashfed, United4, Sanal &Ccedil;ad&inodot;r and Heartbeat, Eren Perakende now operates in 25 countries, with over 8,000 employees, nearly 700 stores, and 17 digital platforms.
 
 
 
 
 
 We are looking for an
 
 Customer Relations Manager
 
 to contribute to our premium lifestyle brands in this growth journey.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Manage processes to boost customer satisfaction by ensuring efficient and effective call center operations. Collaborate closely with Business, Product, Operations, and Customer Service teams to deliver a seamless and excellent customer experience.
 </li>
 <li>
 Analyze customer feedback and satisfaction metrics (NPS, CSAT) to identify improvement opportunities and monitor call center performance.
 </li>
 <li>
 Manage communication technologies such as IVR, CRM, call routing systems, and chat platforms to optimize customer interactions.
 </li>
 <li>
 Utilize reporting systems to track performance, analyze trends, and derive actionable business insights.
 </li>
 <li>
 Supervise, train, and motivate call center staff to enhance productivity and job satisfaction.
 </li>
 <li>
 Establish and monitor key performance indicators (KPIs), regularly assessing team and individual performance against benchmarks.
 </li>
 <li>
 Handle customer complaints effectively, developing solution-oriented strategies and implementing continuous improvement initiatives.
 </li>
 <li>
 Oversee projects related to customer relations and call center system enhancements, ensuring timely delivery and adherence to budget.
 </li>
 <li>
 Lead workforce planning and scheduling to optimize resource allocation and service levels.
 </li>
 <li>
 Ensure compliance with company policies, industry regulations, and quality standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience in multi-channel contact center management (phone, email, chat, social).
 </li>
 <li>
 Strong leadership and people management skills with a customer-first mindset.
 </li>
 <li>
 Proven ability to drive process improvements and change management initiatives.
 </li>
 <li>
 Advanced analytical and problem-solving skills; experienced in performance reporting and data-driven decision making.
 </li>
 <li>
 Proficiency in CRM platforms, call center technologies, and MS Office applications.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills in English.
 </li>
 <li>
 Bachelor&rsquo;s degree in a related field.
 </li>
 </ul>
</div>

Customer Relations Manager

Şişecam

<div>
 
 
 Sisecam was founded in 1935
 
 
 to establish Turkey&rsquo;s glass industry in line with the vision of
 
 
 Mustafa Kemal Atat&uuml;rk, a great leader respected worldwide. Today, Sisecam is a major global player in the fields of glass and chemicals
 
 
 . Sisecam is the only global company
 
 
 operating in all core areas of glass production &ndash;
 
 
 including flat glass, glassware, glass packaging, and glass fiber. Currently, Sisecam ranks among the world&rsquo;s top two manufacturers of glassware and the top five producers of glass packaging and flat glass.
 
 
 Sisecam
 
 
 is one of the three largest soda ash producers in the world
 
 
 and
 
 
 the world leader in chromium chemicals.
 
 
 
 
 
 
 
 Sisecam plays a leading role in the flat glass
 
 
 , glasswa
 
 re
 
 , glass packagi
 
 ng
 
 , chemicals, automotive, glass fiber, mining, ener
 
 g
 
 
 
 y a
 
 
 nd recycli
 
 n
 
 
 
 g business lines. Sisecam operates production facilities in Germany, Italy, Bulgaria, Romania, Slovakia, Hungary, Bosnia-Herzegovina, Russia Federation, Georgia, Ukraine, Egypt, India, and the USA in addition to Turkey.
 
 
 
 
 
 
 
 Sisecam who takes firm steps towards its goal of becoming one of the world's top 3 manufacturers in its main fields of activi
 
 
 ty, with its competent human resources and smart technologies, and uninterruptedly continues to transform its digital infrastructure and culture by considering the future necessities. Sisecam who
 
 
 has 90 years of experience, more than 24 thousand employees, production activities i
 
 
 n 14 countries on four continents, and a sales network of more t
 
 
 han 150 count
 
 
 ries, continues its growth journey in line with i
 
 
 ts "Global Excell
 
 
 ence" strategy and w
 
 
 ith an inclusive approach that supports the development of company's entire ecosystem. Sisecam takes responsibility
 
 
 for protecting the planet, empowering society and transforming life with its CareForNext stra
 
 t
 
 
 
 egy, which is compliant with and centered around the United Nations Sustainable Development Goals. Sisecam uses all its experience and competencies to promote sustainable development in every aspec
 
 t.
 
 
 
 
 
 We are looking for
 
 a Customer Relations and Order Management Responsi
 
 ble (Fixed-Term) to take part in Sisecam Headquarters &ndash; Global Accounts (Soda, Chromium &amp; Oxyvit) Customer Relations and Order Management Department located in Tuzla, Istanbul, T&uuml;rkiye. The ideal candidate would have the following qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Economics, Chemical Engineer, Industrial Engineer or a related field
 </li>
 <li>
 Minimum 3 years of experience in Customer Relations and Order Management position and/or After Sales Operations in Export field
 </li>
 <li>
 Deep understanding and experience of SAP S4 HANA modules (CRM tools knowledge is a plus)
 </li>
 <li>
 Deep understanding of managing export orders in the context of sales operations
 </li>
 <li>
 Fluency in English (both written and spoken)
 </li>
 <li>
 Excellent verbal, written and interpersonal communication skills, and a good team player
 </li>
 <li>
 Positive attitude, agile, ability to multi-task and act proactively and well self-motivated
 </li>
 <li>
 No restrictions on travel
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 <ul>
 <li>
 Controlling sales operations and communicating with the international customers
 </li>
 <li>
 Following purchase orders, controlling order details, planning delivery time plan and back-orders in accordance with related departments
 </li>
 <li>
 Keeping track on the overdue payments, discounts, promotions etc. of each customers group and updating information on the related systems
 </li>
 <li>
 Following system entries &amp; control of price lists, contract, and commercial terms in accordance with sales teams
 </li>
 <li>
 Managing and maintaining sales data through and with sales teams in SAP S4, ICRON and other CRM tools
 </li>
 <li>
 Assisting in the roll-out of the customer portal across product groups together with the Sales Ops. Technology and Analytics team. Through overseeing sales funnel; assisting in coordinating demand planning, forecasting, order fulfillment and allocation related communication across commercial and supply chain functions
 </li>
 <li>
 Assisting daily/weekly/monthly/quarterly/annual content for region/coordination office/product management &amp; executive presentations and board reporting
 </li>
 <li>
 Prioritizing product &amp; order allocation between customers through analyzing orders from customers in line with sales teams
 </li>
 </ul>
</div>

Customer Relations and Order Management Responsible (Fixed-Term)

BAYEGAN

<div>
 
 
 QUALIFICATIONS;
 
 
 
 
 
 <ul>
 <li>
 Minimum Bachelor&rsquo;s degree in Engineering, Business Administration, or International Trade.
 </li>
 <li>
 Fluent in English both verbal and written.
 </li>
 <li>
 Proficient in MS Office and ERP systems (preferably SAP, etc.)
 </li>
 <li>
 Strong industry knowledge and a well-established customer network.
 </li>
 <li>
 Proactive and entrepreneurial mindset in new market and customer research.
 </li>
 <li>
 Excellent communication and negotiation skills.
 </li>
 <li>
 Results-oriented, analytical thinker with strong planning abilities.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 KEY RESPONSIBILITIES;
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify and actively research new customers and potential markets in the industrial and automotive sectors.
 </li>
 <li>
 Expand the existing customer portfolio and create new sales opportunities.
 </li>
 <li>
 Analyze customer needs and provide appropriate products and solutions.
 </li>
 <li>
 Monitor market trends and competition to develop strategic sales plans.
 </li>
 <li>
 Manage the entire sales process from proposal preparation to order tracking and delivery coordination.
 </li>
 <li>
 Coordinate with technical and production teams to ensure customer requirements are accurately met.
 </li>
 <li>
 Contribute to achieving sales targets through regular reporting.
 </li>
 </ul>
 
 
</div>

Industrial & Automotive Sales Executive

Colgate-Palmolive

<div>
 No Relocation Assistance Offered
 
 
 Job Number #168283 - Istanbul, Turkey, Turkey
 
 
 
 Who We Are
 
 
 
 Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
 
 
 Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values&mdash;Caring, Inclusive, and Courageous&mdash;we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 
 
 
 Job Summary
 
 
 
 Professionally represent the Colgate Palmolive company, managing the relationship with the client based on trust
 
 
 and respect, marketing and developing the 5p's of the different product categories, in order to increase sales
 
 
 profitably, improve levels of their distribution and market shares, in accordance with our business principles and
 
 
 maintaining a healthy credit portfolio.
 
 
 Implement CP's commercial strategies, ensuring the correct execution of the 5p's at the point of
 
 
 sale, seeking to generate benefits for our clients and CP, proactively understanding the needs of our
 
 
 clients and recommending solutions to the different requirements.
 
 
 Achieve sales objectives of the assigned territory with respect to the objective of the Channel.
 
 
 Carry out the administrative work of the account which includes: request for credit notes, rebates,
 
 
 or support for them, monitoring and maintenance of the current account.
 
 
 Guarantee compliance with the credit policies established by the company. 15%
 
 
 Make visits to the field to monitor the activities of the competition and inform the commercial team,
 
 
 identify opportunities and transfer them to the commercial team for strategies development that
 
 
 respond to competitive changes in the market.
 
 
 Maintain a proactive communication with the customer to present samples, license plates and
 
 
 necessary stationery about the new products; inform and implement price changes.
 
 
 Customer Inventory Management, from order taking (where applicable) based on customer
 
 
 inventory levels, tracking its delivery, and subsequently ensuring the supply of products in the
 
 
 store, both on the shelf and in stores. additional off-shelf exhibits.
 
 
 Analyze information generated through statistics to make the right decisions that benefit the
 
 
 company and the customer, such as promotional plans, negotiation and monitoring of Growth Plans,
 
 
 programming and offers planning for each customer, Joint Business Plan (JBP) preparation.
 
 
 Manage communication with the customer through periodic meetings such as Top to Top (T2T),
 
 
 business review, negotiation and Joint Business Planning monitoring, commercial and promotional
 
 
 plans, etc.; as with the company outsourcing, communicating strategies and customer&rsquo;s negotiation
 
 
 during regular meetings with the merchants team and supervisors, following up on the solution of
 
 
 specific problems of the different formats and finally with CATMAN (where applicable) to ensure the
 
 
 implementation of planimetry strategies.
 
 
 Monitor the performance of each team member (when applicable) through the PM and D
 
 
 (Performance Management and Development) process. Provide advice and timely feedback for the
 
 
 staff development and achievement of business objectives, ensuring that all the members of the
 
 
 team are clear about the R&amp;R of their positions and promoting teamwork to ensure a motivated
 
 
 team oriented to their results.
 
 
 
 Required Qualifications :
 
 
 
 <ul>
 <li>
 Degree in Business Administration, Marketing and Engineering
 </li>
 <li>
 At least 2 years in commercial area (Sales, Trade Maketing)
 </li>
 <li>
 At least 1 year experiance in Field positions
 </li>
 <li>
 Fluent English and good at in MS Office Tools and ERP systems
 
 
 </li>
 </ul>
 
 Our Commitment to Inclusion
 
 
 
 Our journey begins with our people&mdash;developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
 
 
 
 Equal Opportunity Employer
 
 
 
 Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
 
 
 Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
 
 
</div>

Customer Development Executive

Hilton

<div>
 A Marketing &amp; E-Commerce Executive plays an important role in assisting the Commercial Manager in achieving key objectives in line with the annual marketing and PR plan, current initiatives and relevant activities. The executive role involves managing individual projects relating to marketing, media relations and internal communications and performing day-to-day administrative duties.
 
 
 
 What will I be doing?
 
 
 
 As Marketing Executive, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, you will perform the following tasks to the highest standards:
 
 
 
 Business Function
 
 
 
 <ul>
 <li>
 Coordinate and assist with delivering all agreed marketing and PR strategies and monitor on-going marketing and PR campaigns performance and reporting as directed by the Line Manager
 </li>
 <li>
 Support the Commercial Manager by developing and implementing promotional activity, collateral and in-house merchandising as well as maintaining the hotels&rsquo; media library to include video, film and press coverage archives
 </li>
 <li>
 Promote the hotels&rsquo; marketing activities to the media covering all food and beverage, rooms and event promotions
 </li>
 <li>
 Support all internal communication activities including, but not limited to, regional and area updates, press release writing, newsletters and assisting with senior management interviews with relevant preparation material
 </li>
 <li>
 Promote and support all marketing and PR activities including special events, sponsorship opportunities, merchandising campaigns, exhibitions and property inspections
 </li>
 <li>
 Support the department with media relations involving tracking social media, updating press kits, archiving news releases and press coverage, maintaining media databases, coordinating interviews, and ensuring relevant administrative duties are completed in advance of media visits
 </li>
 <li>
 Organize and manage familiarization trips for media professionals and entertain local media where appropriate
 </li>
 <li>
 Assist with and, where required, lead on-site photos shoots and hotel filming whilst ensuring all relevant administration approvals are completed and confirmed
 </li>
 <li>
 Monitor and support Commercial Manager on all social media activity for the hotels whilst supporting departmental initiatives
 </li>
 <li>
 Be a brand champion for the hotels ensuring all collateral conforms to agreed brand standards, using the right tone and voice compliant with corporate guidelines
 </li>
 <li>
 Support and identify opportunities along with the Commercial Manager to grow and develop loyalty marketing activities with HHonors and other booker incentive schemes
 </li>
 <li>
 Execute and implement appropriate use of marketing and PR content, creative resources, translation and photography while optimizing an effective online presence in line with regional strategy
 </li>
 <li>
 Respond to customer postings as appropriate tackling any complaints and issues
 
 
 
 </li>
 </ul>
 
 Managing Execution
 
 
 
 <ul>
 <li>
 Support the Commercial Manager in executing effective content management across all available channels, including hotel websites, OTAs, social media, mobile marketing and partnership programs
 </li>
 <li>
 Develop, maintain and grow the hotels&rsquo; databases to promote all hotel disciplines including targeted HHonors campaigns
 </li>
 <li>
 Assist in developing reports on specific marketing and PR initiatives and promotions
 </li>
 <li>
 Execute and report on competitive analysis on hotel, food and beverage and eCommerce marketing activities and maximize compatibility with public relations efforts
 </li>
 <li>
 Develop strong working relationships with various levels of Hilton&rsquo;s personnel including hotel and regional teams and comply to Hilton core values
 </li>
 <li>
 Work effectively within the cluster marketing and PR team as well as supporting all hotel departments including regional levels on marketing and PR campaigns
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Marketing &amp; E-Commerce Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous Marketing and e-commerce experience in a hotel environment
 </li>
 <li>
 Excellent written and verbal communication skills in Turkish and English.
 </li>
 <li>
 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Experience of working with media and design agencies
 </li>
 <li>
 Demonstrates ability to interact effectively with various levels of management
 </li>
 <li>
 Demonstrates self-starter, with excellent attention to detail
 </li>
 <li>
 Proven experience of working to and understanding key marketing and PR disciplines, plans and strategies
 </li>
 <li>
 Qualifications or courses relating to creative, descriptive or effective writing
 </li>
 <li>
 Proficiency in Microsoft Office applications, social media accounts, project and time management
 </li>
 <li>
 Demonstrates an understanding of commercial awareness, able to adapt to changing priorities with key judgement and decision-making skills
 </li>
 <li>
 Able to interact effectively, create solutions, influence others and work diplomatically with a wide range of individuals
 </li>
 <li>
 Friendly demeanour, positive and enthusiastic attitude with strong customer focus and ability to work independently
 </li>
 <li>
 Educated to College level with previous marketing and PR experience
 </li>
 <li>
 Hilton experience is an advantage
 
 
 
 </li>
 </ul>
 
 What&rsquo;s in it for me?
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Private Pension after 6 months of service
 </li>
 <li>
 Carpark subscription on discounted fee
 </li>
 <li>
 Go Hilton: Team member rate while staying in Hilton Hotels both in &amp; out of Turkey.
 </li>
 <li>
 50% discount on personal food &amp; beverage consumption in the hotels.
 </li>
 <li>
 Free laundry and dry cleaning for business attire
 </li>
 <li>
 Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)
 </li>
 <li>
 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
 </li>
 <li>
 Paid Paternity leave &ndash; 14 days
 </li>
 <li>
 Unlimited Training and development opportunities in and out of the Hotel
 </li>
 <li>
 Unlimited online courses opportunities from our own Hilton University
 </li>
 <li>
 Opportunity to make a positive impact on environment and community with Travel with Purpose program
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Canopy by Hilton Istanbul Taksim
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Canopy by Hilton
 
 
 
 Job
 
 
 
 Sales
</div>

Marketing & E-Commerce Executive - Canopy by Hilton Istanbul Taksim

Sartorius

<div>
 The Field Account Manager will be responsible for all sales results of mid-size and large accounts in a defined territory and for developing strong customer relations according to the organizational strategy for the assigned customer base.
 
 
 
 Please apply with a CV in English
 
 
 
 
 Grow With Us - Your Responsibilities
 
 
 
 <ul>
 <li>
 Promote the organization's products and services within an assigned geographic area, product range or key account to achieve sales and revenue targets
 </li>
 <li>
 Identify new business opportunities aligned with the organization's overall market and growth strategy
 </li>
 <li>
 Actively drive newly launched innovative products and services into the marketplace and proactively follow up on the successful implementation of sales activity
 </li>
 <li>
 Assess and analyze customer needs, generate leads, respond to customer inquiries and suggest products and services as appropriate
 </li>
 <li>
 Develop and implement account plans and request and coordinate resources in line with the account plans
 </li>
 <li>
 Work closely with cross functional team to create higher market perception and successful strategies to gain business from an account
 </li>
 <li>
 Coordinate and participate in marketing activities in assigned territory
 </li>
 <li>
 Frequently assess the potential of each customer and plan to realize it into business
 </li>
 <li>
 Manage and build strong customer relationships for long term partnership
 
 
 </li>
 </ul>
 
 What Will Convince Us
 
 
 
 <ul>
 <li>
 Academic degree in life sciences or engineering (higher level of education would be beneficial)
 </li>
 <li>
 Minimum 1 year field sales experience, with preferable laboratory / process based experience in Life Science
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Self-motivated, energetic, results oriented, capacity to work independently with a strong sense of responsibility
 </li>
 <li>
 Good teamwork skills and proven ability to also work with cross-functional teams
 </li>
 <li>
 Willingness and ability to travel frequently
 </li>
 <li>
 Proven software skills, e.g. Microsoft Office
 </li>
 <li>
 Good English level
 
 
 </li>
 </ul>
 
 About Sartorius
 
 
 
 Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
 
 
 We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
 
 
 Join our global team and become part of the solution. We are looking forward to receiving your application.
 
 
 www.sartorius.com/careers
</div>

Field Account Manager - Hybrid

PACCOR

<div>
 
 We are seeking a highly skilled and dynamic
 
 Human Resources Manager
 
 to lead our HR function, ensure alignment with global standards, and address the unique needs of our diverse workforce. This role covers the full HR spectrum&mdash;from performance management and employee engagement to compliance, payroll, and industrial relations.
 
 
 
 Key Responsibilities
 
 
 
 
 Performance Management &amp; Career Development
 
 
 <ul>
 <li>
 Execute the Performance Appraisal process in alignment with corporate standards.
 </li>
 <li>
 Support and guide managers in creating individual career development plans.
 </li>
 </ul>
 
 
 Employee Engagement &amp; Culture Development
 
 
 <ul>
 <li>
 Design, implement, and monitor employee engagement programs to boost morale and foster a positive workplace culture.
 </li>
 <li>
 Coordinate engagement activities and initiatives.
 </li>
 <li>
 Conduct Employee Engagement Surveys, analyze results, and collaborate with Management and Global HR to implement action plans.
 </li>
 <li>
 Develop HR strategies aligned with global objectives for both blue- and white-collar employees.
 </li>
 </ul>
 
 
 Talent Development &amp; Training
 
 
 <ul>
 <li>
 Organize Learning &amp; Development initiatives, including onboarding, orientation, and training programs.
 </li>
 <li>
 Ensure smooth integration of new hires into the organization.
 </li>
 </ul>
 
 
 Internal Communication
 
 
 <ul>
 <li>
 Develop and manage internal communication strategies tailored for all employee groups.
 </li>
 <li>
 Foster transparency, inclusion, and collaboration.
 </li>
 </ul>
 
 
 HR Operations &amp; Compliance
 
 
 <ul>
 <li>
 Drive HR-related TPM and Kaizen continuous improvement initiatives.
 </li>
 <li>
 Oversee onboarding and offboarding processes in full compliance with Turkish Labor Law.
 </li>
 <li>
 Lead GDPR processes as the responsible Data Controller.
 </li>
 </ul>
 
 
 HR Systems &amp; Reporting
 
 
 <ul>
 <li>
 Oversee HRIS and Time &amp; Attendance systems.
 </li>
 <li>
 Ensure accuracy of employee records and prepare regular reports (headcount, turnover, absenteeism, payroll, etc.) for regional and global teams.
 </li>
 </ul>
 
 
 Compensation &amp; Benefits / Payroll
 
 
 <ul>
 <li>
 Manage, prepare end-to-end payroll processes, including overtime, leave approvals, and social security payments.
 </li>
 <li>
 Administer company-wide compensation and benefits programs.
 </li>
 </ul>
 
 
 Organization Design &amp; Job Structure
 
 
 <ul>
 <li>
 Conduct job analyses, evaluations, and maintain up-to-date job descriptions.
 </li>
 <li>
 Support organizational structure reviews in collaboration with global HR.
 </li>
 </ul>
 
 
 Budget &amp; Project Management
 
 
 <ul>
 <li>
 Prepare and manage the annual HR budget.
 </li>
 <li>
 Lead HR &amp; IT project implementations for system and process improvements.
 </li>
 </ul>
 
 
 Industrial Relations &amp; Union Management
 
 
 <ul>
 <li>
 Act as the primary contact for union relations.
 </li>
 <li>
 Manage collective bargaining agreement processes, ensuring full compliance with labor regulations.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field (Master&rsquo;s degree preferred).
 </li>
 <li>
 Proven experience as an HR Manager in a manufacturing or production environment min 10 years.
 </li>
 <li>
 Strong knowledge of Turkish Labor Law, GDPR, and industrial relations.
 </li>
 <li>
 Excellent communication, leadership, and problem-solving skills.
 </li>
 <li>
 Proficiency in HRIS, payroll systems, and MS Office tools.
 </li>
 <li>
 Fluent in English; additional languages are a plus.
 </li>
 </ul>
 
 
 If you are passionate about driving people-focused strategies while ensuring operational excellence, we invite you to join our team and make a meaningful impact.
 
 
 
 
</div>

Human Resources Manager

Explore 744+ Customer relations manager in Istanbul this September. Find roles across top companies and apply now to boost your career.