sales manager

associate manager - training solutions Jobs in Qatar

associate manager - training solutions

call center supervisor

client service manager

sales supervisor

customer service training manager

Trading & Construction Group

Position Overview:The Customer Service Training Manager is responsible for developing, implementing, and overseeing training programs that equip customer service representatives with the knowledge and skills to deliver exceptional service. This role combines instructional design, leadership, and performance management to drive customer satisfaction and operational excellence.Key Responsibilities:<ul><li>Training Program Development</li><li>Design and implement onboarding and continuous training programs for customer service teams.</li><li>Create training materials including manuals, e-learning modules, videos, and workshops.</li><li>Update training content based on product updates, policy changes, or customer feedback.</li><li>Training Delivery &amp; Facilitation</li><li>Conduct in-person and virtual training sessions for new hires and existing staff.</li><li>Partner with team leads to identify performance gaps and provide targeted training interventions.</li><li>Performance &amp; Quality Monitoring</li><li>Monitor service quality metrics and collaborate with QA teams to improve agent performance.</li><li>Develop assessments, quizzes, and evaluations to measure training effectiveness.</li><li>Team Management</li><li>Lead and mentor a team of trainers and instructional designers (if applicable).</li><li>Coordinate training schedules and manage training resources.</li><li>Cross-Functional Collaboration</li><li>Work closely with Product, Operations, and HR to ensure training is aligned with business needs.</li><li>Provide input into customer service policies, scripts, and escalation procedures.</li><li>Reporting &amp; Analysis</li><li>Analyze training ROI and make data-driven recommendations for improvements.</li><li>Report on training outcomes, agent performance improvements, and feedback trends.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Education, Human Resources, Business Administration, or a related field.</li><li>5+ years in customer service, with at least 2&ndash;3 years in a training or managerial capacity.</li><li>Experience with Learning Management Systems (LMS) and instructional design tools.</li><li>Strong presentation, coaching, and interpersonal skills.</li><li>Knowledge of customer service software (e.g., Zendesk, Salesforce Service Cloud) is a plus.</li><li>Certification in training or instructional design (e.g., CPTM, ATD) is preferred.</li></ul>Key Skills:<ul><li>Leadership and team development</li><li>Instructional design and training delivery</li><li>Excellent communication and presentation abilities</li><li>Analytical thinking and performance evaluation</li><li>Project management</li></ul>Working Conditions:<ul><li>Office environment with occasional travel for multi-site training (if applicable)</li><li>Flexibility to accommodate training sessions across different time zones (for global teams)</li></ul>Job Type: Full-time

Customer Service Training manager

Centro Hotels by Rotana

<div>
 
 Job Description
 
 
 
 We&rsquo;re currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Learning &amp; Development Manager you are responsible for assisting the Human Resources Department in managing the hotel&rsquo;s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as-
 
 
 <ul>
 <li>
 Analyze Colleague Development needs in the hotel and prioritize such needs for the Cluster Assistant Human Resources Manager to review
 </li>
 <li>
 Deliver a variety of professional quality training and development programs and evaluate the effectiveness of training delivery by supervisors
 </li>
 <li>
 Consult with the Cluster Assistant Human Resources Manager for the co-ordination of Colleague Development courses
 </li>
 <li>
 Assist in conducting a &lsquo;Colleague Development Needs&rsquo; analysis and prepare an Annual Learning &amp; Development Plan and budget accordingly
 </li>
 <li>
 Ensure the maintenance of Learning &amp; Development aids, order Learning &amp; Development materials and stationery as required for the Learning &amp; Development office and Colleague Development courses
 </li>
 <li>
 Assist in the selection of Departmental Trainers, then assist in training and developing them through ongoing workshops and monthly meetings
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have three years supervisory experience in a professional training environment with expertise in instructional methods and training techniques, preferable including needs analysis, learning theory, group and individual training techniques, as well as training evaluation. You must have a good working knowledge of computers along with excellent communication and presentation skills.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of colleagues in a diverse environment, portray good customer service, interpersonal, team building and conflict resolution skills and posses following competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operation
</div>

Assistant Learning & Development Manager

DotLynx Recruitment

Hiring- Call Center ManagerLocation - Qatar<ul><li>The Call Center Manager will be responsible for overseeing daily operations of the call center, managing and motivating the team, ensuring performance targets and KPIs are achieved, and maintaining a high level of customer satisfaction. This role requires strong leadership, analytical, and communication skills to enhance service quality and operational efficiency.</li><li>Key Responsibilities:</li><li>* Lead, supervise, and motivate a team of call center agents and team leaders.</li><li>* Monitor and analyze performance metrics (KPIs) such as call handling time, service level, and customer satisfaction.</li><li>* Develop and implement training programs to improve product knowledge, customer handling, and communication skills.</li><li>* Prepare performance reports and share insights with management for continuous improvement.</li><li>* Handle escalated customer issues and ensure prompt resolution.</li><li>Plan and manage workforce scheduling to ensure optimal coverage.</li><li>* Identify areas for process improvement and recommend operational strategies.</li><li>* Coordinate with other departments to streamline operations and improve customer experience.</li><li>* Maintain a positive, performance-driven work culture.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>Minimum 3&ndash;5 years of experience in a call center leadership or managerial role or 5- 10 years of supervisory role.</li><li>Proven experience in team management, performance monitoring, and training.</li><li>Strong knowledge of call center KPIs and operational metrics.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in CRM and call center software systems.</li><li>Bilingual (Arabic and English) preferred.</li></ul>Job Type: Full-timePay: QAR8,000.00 - QAR12,000.00 per month

Call Center Supervisor

Wyndham Grand Doha West bay Beach

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The incumbent will assist and support the Food &amp; Beverage Manager with the day to day running of the Food &amp; beverage outlets to ensure a consistently high level of service is being offered and delivered to guests.
The F&amp;B Supervisor will be responsible for leading, supporting and training the F&amp;B team on shift.
KEY RESPONSIBILITIES<ul><li>
Ensures new F&amp;B team members are well-trained and motivated / feeling of being welcome.</li><li>
Ensures a smooth running of the F&amp;B operations.</li><li>
Ensures a thorough handover between shifts.</li><li>
Ensures effective inter-departmental communication with Kitchen and other relevant departments,</li><li>
Well planned and executed preparations before and during the service, e.g., preparing tables and polish cutlery.</li><li>
Managing the stock and supplies in the restaurant and ensured orders are being made in time to avoid running out of linen, glasswork etc.</li><li>
To control costs through correct stock usage, rotation, ordering, minimizing wastage, forecasting and managing workload, in conjunction with the F&amp;B Manager.</li><li>
Drive revenue through different upselling programmes.</li><li>
Follows correct reporting procedures if faced with issues.</li><li>
Ensure all standard checklists / task list are completed each shift.</li><li>
Effective prevention, recovery, and investigation of any guest complaints.</li><li>
To strive to anticipate guest needs whenever possible and react to these to enhance customer satisfaction.</li><li>
Ensure the service delivery is consistent and in line the brand SOPs and service culture.</li><li>
Ensure the team has knowledge of the F&amp;B products.</li><li>
Ensures compliance with Health &amp; security, fire regulations and food safety as per company standard and legislation.</li><li>
Ensure correct cash handling and credit card handling as per company standards / policy.</li><li>
Ensure correct closure paperwork is done.</li><li>
Follows the Health &amp; Safety and food hygiene standards as trained.</li><li>
Ensures proper appearance and grooming of the team while on duty.</li><li>
Monitors operating supplies, equipment and reduces spoilage and wastage successfully.</li><li>
Ensure that the team are punctual, polite, courteous, and helpful to guests and colleagues at all times.</li><li>
Leading and motivating a diverse team.</li><li>
Complies with company brand standards.</li><li>
Attend Duty Manager shifts as and if required.</li><li>
Any other reasonable duties assigned by management.</li></ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Team leadership</li><li>
Planning and organisation</li><li>
Communication</li><li>
Exceptional service delivery</li><li>
Training</li><li>
Complaint resolution</li><li>
Teamwork</li><li>
Flexibility</li><li>
Reliability</li><li>
&ldquo;Can do&rdquo; attitude</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1><ul><li>
A minimum of 1 years of F&amp;B experience and relevant tack record.</li><li>
Previous supervisory experience will be an advantage but not required.</li><li>
Proficiency in Micros.</li><li>
Degree in hospitality management or business management is a strong advantage.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Customer service</h3>
Customer Service<h3 class="jobSectionHeader">
Soft skills</h3>
Detail Oriented, Team Player</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Fun, Accountability, Care, Inclusive</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Length of service benefits, Employee rate in all Wyndham hotels globally, Hotel restaurant staff rate, Training program &ndash; All employee levels</div></div>

Food & Beverage Supervisor

Sephora

<div>Job ID: 197205 
Location Name: [[filter8]] 
Address: [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA) 
Job Type: Full Time 
Position Type (Regular/Temporary): Regular 
Job Function: [[filter14]] 
Is This Position Eligible for Remote? : [[req_remoteeligible]] 
MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets. 
Responsibilities
Client Experience<ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul> 
Sales
<ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul> 
Business<ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul> 
People<ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul> 
Know How<ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul> 
Relationships 
Internal Relationships<ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul> 
External Relationships<ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul> 
Job Holder Profile<div> 
</div>Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul> 
Languages<ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul> 
Competencies<ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul>
.</div>

Store Director

Hamad International Airport

<div>
 
 
 
 About the role:
 
 
 
 <ul>
 <li>
 Hamad International Airport is seeking a highly skilled and organized individual to join our team as
 
 Manager Customer Service and Accessibility
 
 . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:
 </li>
 <li>
 Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
 </li>
 <li>
 Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture
 </li>
 <li>
 Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
 </li>
 <li>
 Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity
 </li>
 <li>
 Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction.
 </li>
 <li>
 Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
 </li>
 <li>
 Manage, control and monitor the training programs (customer service &amp; accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.
 </li>
 <li>
 
 Qualifications
 
 </li>
 <li>
 
 About you:
 
 </li>
 <li>
 Relevant College or University qualification to min bachelor&rsquo;s level or equivalent
 </li>
 <li>
 Minimum 6 years of relevant experience
 </li>
 <li>
 Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest.
 </li>
 <li>
 Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change.
 </li>
 <li>
 Strong people management, creates an empowering environment, encouraging individual ownership and initiative
 </li>
 <li>
 Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
 </li>
 </ul>
 
 
 
</div>

Manager Customer Service and Accessibility

IHG Hotels & Resorts

<div>
 <ul>
 <li>
 Manage and monitor daily operations to include the physical presentation of all outlets, food and beverage service, customer interaction and maintain a high degree of visibility.
 </li>
 <li>
 Oversee buffet presentation, quality control of food and beverage presentation and provide constructive feedback to the food preparation and service teams to drive continuous improvement.
 </li>
 <li>
 Ensure systems for recording revenues, adjustments, discounts and complimentary are recorded and reported in accordance with company standards.
 </li>
 <li>
 Implement and monitor revenue enhancement activities including but not limited to the introduction of specials, promotions, up-selling and menu re-engineering to achieve and exceed average sales per customer revenue targets and capture rates
 </li>
 <li>
 Ensure all food handling practices are upheld in accordance with HACCP standards and Qatar Municipality regulations at all times.
 </li>
 <li>
 Manage and report on breakages and replacements, inventory control, daily flash reports, conference and banquet running sheets, menu item sales, inventory rotation, out of date inventory, spoilage, consumables, cleaning supplies and collateral.
 </li>
 <li>
 Receive and act on customer feedback. Ensure formal internal escalation procedures are in place to receive and act on complaints through effective service recovery procedures including personal intervention to achieve appropriate resolutions.
 </li>
 <li>
 Build and maintain a culture of high quality customer service in all aspects of the F&amp;B operations in accordance with company standards.
 </li>
 <li>
 Maintain awareness of current and future trends in the food service industry and be prepared to make well considered recommendations to introduce changes that will benefit the F&amp;B operations in support of the company&rsquo;s customer service and financial objectives.
 </li>
 <li>
 Be hands on for all major events, functions and banquets and day to day operations.
 </li>
 <li>
 Actively lead marketing and promotional activities in consultation with the hotel sales department in support of the company&rsquo;s customer service and financial objectives.
 </li>
 <li>
 Introduce new cost effective concepts, products, promotions and service innovations to improve revenues and enhance the customer experience.
 </li>
 <li>
 Regularly review the menu in consultation with the Head Chef to replace slow selling items with higher sales volume dishes that are accurately costed to achieve forecast profit margins.
 
 
 </li>
 </ul>
 
 What We Need From You
 
 
 
 
 FINANCIAL RETURN
 
 
 
 <ul>
 <li>
 Achieve revenue and profit targets across all outlets (The Social, conference and banquets, and in-suite dining)
 </li>
 <li>
 Constantly monitor sales and expenses to achieve or exceed financial targets and initiate required changes in support of the F&amp;B operations objectives.
 </li>
 <li>
 Control expenses in line with agreed costs of sales, labour costs and approved expense budgets.
 </li>
 <li>
 Ensure daily cashiering reports are properly audited and that all transactions/postings for the F&amp;B outlets are correctly recorded including supporting documents for rebates, adjustments, management use and city ledger accounts.
 </li>
 <li>
 Monitor and maintain operating supplies and equipment inventory
 </li>
 <li>
 Prepare and submit the annual F&amp;B budget in accordance with internal reporting guidelines.
 </li>
 <li>
 Research, prepare and submit the annual CAPEX budget in consultation with the finance department
 </li>
 <li>
 Ensure minimum stock levels/inventory management controls are adhered to at all times to facilitate the uninterrupted operation of the F&amp;B department.
 </li>
 <li>
 Conduct periodic inventory of stock, OSE, consumables and F&amp;B assets in coordination with the finance department.
 </li>
 <li>
 Initiate and implement promotional activities, sales/yield strategies and selling techniques to enhance average cover spend, capture rates and revenue targets.
 </li>
 <li>
 Submit monthly food and beverage reports including forecast reports on time
 </li>
 <li>
 Achieve revenue and profit targets in accordance with the approved F&amp;B budget
 </li>
 <li>
 Achieve a customer satisfaction index score of 85%
 </li>
 <li>
 Achieve F&amp;B cost of sales and expense item targets
 </li>
 <li>
 Achieve F&amp;B staff development and training targets
 </li>
 <li>
 Achieve F&amp;B department staff engagement score (VOF) of 85%
 </li>
 <li>
 Complete periodic supplier reviews in accordance with the annual business plan and in accordance with company policy
 </li>
 <li>
 Innovation and business development
 
 
 </li>
 </ul>
 
 RESPONSIBLE BUSINESS
 
 
 
 <ul>
 <li>
 Comply with and ensure adherence to all of the hotel&rsquo;s policies and procedures
 </li>
 <li>
 Comply with all occupational health and safety policies and procedures
 </li>
 <li>
 Attend all scheduled meetings and carry out required actions.
 </li>
 <li>
 Communicate and follow through with concerned departments to address any and all hygiene, maintenance, IT, human resources, financial and communications issues.
 </li>
 <li>
 Delegate workload to subordinates fairly and consistently while continually striving to improve product and service delivery
 </li>
 <li>
 Conduct regular supplier reviews in accordance with company guidelines to ensure the hotel achieves best quality and best price in all dealings.
 </li>
 <li>
 Maintain a good working relationship with all staff and colleagues throughout the hotel and sister properties.
 </li>
 <li>
 Maintain a positive and professional attitude at all times
 
 
 </li>
 </ul>
 
 GENERAL
 
 
 
 <ul>
 <li>
 Communicate effectively (written and verbal) with all other departments.
 </li>
 <li>
 Attend trade shows, promotions, client meetings, sales calls and other related interactions with outside parties to establish awareness of and to promote sales.
 </li>
 <li>
 Attend meetings, training sessions and any other required meeting or training session.
 </li>
 <li>
 Innovate and introduce new concepts and ideas to continuously develop the F&amp;B services.
 </li>
 <li>
 Ensure safe work practices are adopted at all times and report any OHS concerns immediately to your direct manager or HR Manager.
 </li>
 <li>
 Proactively display and embrace the company&rsquo;s ROC.IT core values
 </li>
 <li>
 Performs any additional or special duties, as directed by the management including acting as hotel manager on duty on a rotating roster
 
 
 </li>
 </ul>
 
 PERSONAL CHARACTERISTICS
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 Hold an under graduate degree in Hotel and Restaurant Management, Catering Management and/or formal hospitality industry qualifications at a recognized institute
 </li>
 <li>
 Possess a minimum of 4-5 years&rsquo; food and beverage experience in a high quality multi-outlet environment with exposure to all facets of catering and food service including banquets, conferences, room service and a la carte restaurants
 </li>
 <li>
 Minimum of 3 years&rsquo; experience as an assistant manager F&amp;B in a 5-star hotel
 </li>
 <li>
 Must demonstrate positive career progression including prior responsibility for the financial performance of job role performed
 
 
 </li>
 </ul>
 
 Technical/ Skills
 
 
 
 <ul>
 <li>
 Able to interpret and act on all financial reporting aspects of the F&amp;B department
 </li>
 <li>
 Practical understanding of customer behaviour, effective promotional activities, service leadership and people management skills
 </li>
 <li>
 Able to initiate and execute strategies in support of operational requirements
 </li>
 <li>
 Well-developed salesmanship
 </li>
 <li>
 Able to control expenses and identify revenue generating concepts.
 </li>
 <li>
 Competent use of Microsoft Word, Excel and email applications, Micros POS and F&amp;B Materials Control system
 </li>
 <li>
 Effective communicator with competent verbal and written English language skills
 </li>
 <li>
 Effective organisational and co-ordinating skills, able to manage multiple assignments and projects
 </li>
 <li>
 Technically proficient food and beverage service skills.
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 <ul>
 <li>
 &lsquo;Can do&rsquo; attitude and high levels of energy
 </li>
 <li>
 Team oriented with an ability to engage and lead others
 </li>
 <li>
 Self-motivated and able to take the initiative
 </li>
 <li>
 Customer service focused
 </li>
 <li>
 Professionally groomed
 </li>
 <li>
 Ability to adapt to change, asses and make decisions using available information and follow through to conclusion
 </li>
 <li>
 Ability to remain calm under pressure
 </li>
 <li>
 Able to commit to work according to the demands of the business
 </li>
 <li>
 Socially confident and outgoing
 
 
 </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Assistant Restaurant Manager

Explore 1622+ Customer service training manager in Qatar this November. Find roles across top companies and apply now to boost your career.