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call center supervisor

DotLynx

We are seeking an experienced Call Center Supervisor to oversee the daily operations of our call center. The ideal candidate will lead and motivate the team, ensure performance targets and KPIs are achieved, and maintain a high standard of customer satisfaction. This role requires strong leadership, analytical thinking, and communication skills to drive service quality and operational excellence.Key Responsibilities:<ul><li>Lead, supervise, and motivate call center agents and team leaders.</li><li>Monitor and analyze performance metrics (KPIs) such as call handling time, service levels, and customer satisfaction.</li><li>Develop and implement training programs to enhance product knowledge, communication, and customer service skills.</li><li>Prepare performance reports and share insights with management for continuous improvement.</li><li>Handle escalated customer issues and ensure timely resolution.</li><li>Plan and manage workforce scheduling to ensure optimal coverage.</li><li>Identify process gaps and recommend improvements for better efficiency.</li><li>Collaborate with other departments to streamline operations and enhance customer experience.</li><li>Maintain a positive, performance-driven, and customer-focused work environment.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>3&ndash;5 years of experience in a call center leadership/managerial role or 5&ndash;10 years in a supervisory capacity.</li><li>Proven experience in team management, performance monitoring, and training.</li><li>Strong understanding of call center KPIs and operational metrics.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in CRM and call center software systems.</li><li>Bilingual (Arabic &amp; English) candidates preferred.</li></ul>Qualified applicants may send their resumes to: apply@dotlynx.caJob Type: Full-time

Call Center Supervisor

Starlink Qatar

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 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a dedicated and experienced Call Center Supervisor to lead our customer care team. In this role, you will be responsible for managing and developing a team of call center agents to ensure the delivery of exceptional customer service. You will oversee daily operations, including efficient staff scheduling, performance monitoring, and ongoing training. A key part of your role will be to identify and implement process improvements to enhance service efficiency and quality. The ideal candidate will excel at resolving complex customer issues and ensuring a high standard of call quality through a robust monitoring process. You will also be responsible for generating and analyzing operational reports to support management decisions and contribute to the strategic goals of the call center. This position requires a proactive leader committed to fostering a patient-focused environment and upholding our organization's high standards of conduct.
 
 
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 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; Bachelor's degree or equivalent qualification.
 
 
 &rtrif; 5 to 7 years of experience in a Customer Care, Call Center, or Healthcare Command Center environment.
 
 
 &rtrif; A minimum of 2 years in a team lead or supervisory position.
 
 
 &rtrif; Advanced proficiency in Microsoft Office suite and Outlook.
 
 
 &rtrif; Demonstrable experience with call center tools, including reporting software, Cisco telephony, and quality management systems.
 
 
 &rtrif; Proven ability to generate, analyze, and interpret daily, weekly, and monthly operational reports.
 
 
 &rtrif; Fluency in both English and Arabic is mandatory.
 
 
 &rtrif; Experience in managing shift staffing and ensuring efficient workforce coverage.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Experience within a healthcare-specific call center environment.
 
 
 &rtrif; Strong background in recommending and implementing call center process and policy improvements.
 
 
 &rtrif; Excellent collaboration and teamwork skills for working with management on strategic goals.
 
 
 &rtrif; Demonstrated commitment to continuous learning and professional growth.
 
 
 &rtrif; High levels of integrity and a strong understanding of professional ethics.
 
 
 
 
 
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 🚀 𝗧𝗮𝗸𝗲 𝘁𝗵𝗲 𝗟𝗲𝗮𝗽 𝗧𝗼𝘄𝗮𝗿𝗱 𝗮𝗻 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗙𝘂𝘁𝘂𝗿𝗲 &ndash; 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄! 🚀
 
 
 
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DotLynx Recruitment

Hiring- Call Center ManagerLocation - Qatar<ul><li>The Call Center Manager will be responsible for overseeing daily operations of the call center, managing and motivating the team, ensuring performance targets and KPIs are achieved, and maintaining a high level of customer satisfaction. This role requires strong leadership, analytical, and communication skills to enhance service quality and operational efficiency.</li><li>Key Responsibilities:</li><li>* Lead, supervise, and motivate a team of call center agents and team leaders.</li><li>* Monitor and analyze performance metrics (KPIs) such as call handling time, service level, and customer satisfaction.</li><li>* Develop and implement training programs to improve product knowledge, customer handling, and communication skills.</li><li>* Prepare performance reports and share insights with management for continuous improvement.</li><li>* Handle escalated customer issues and ensure prompt resolution.</li><li>Plan and manage workforce scheduling to ensure optimal coverage.</li><li>* Identify areas for process improvement and recommend operational strategies.</li><li>* Coordinate with other departments to streamline operations and improve customer experience.</li><li>* Maintain a positive, performance-driven work culture.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>Minimum 3&ndash;5 years of experience in a call center leadership or managerial role or 5- 10 years of supervisory role.</li><li>Proven experience in team management, performance monitoring, and training.</li><li>Strong knowledge of call center KPIs and operational metrics.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in CRM and call center software systems.</li><li>Bilingual (Arabic and English) preferred.</li></ul>Job Type: Full-timePay: QAR8,000.00 - QAR12,000.00 per month

Human Capital Group

Job Responsibilities:<ul><li>Manages and develops a team of call center agents to deliver a high level of customer care and service.</li><li>Ensures efficient staffing on every shift.</li><li>Monitors and conducts training for subordinates.</li><li>Monitors employee performance standards, and takes appropriate corrective action in order to meet those standards.</li><li>Recommends call center process and policy improvements to ensure that the organization excels in its customer and patient focused service.</li><li>Oversees a monitoring process that ensures a high level of call quality.</li><li>Identifies and resolves customer issues and participates in routine communications with clients to ensure maximum customer satisfaction.</li><li>Makes recommendations and implements changes to improve service efficiency.</li><li>Ensures the generation and analysis of daily, weekly and monthly reports to be used by management to assess and improve operations.</li><li>Works with the Team Manager in the development of short and long-term business and strategic goals for the Call Center.</li><li>Participates in projects or surveys as necessary.</li><li>Adheres to company standards as they appear in the Code of Conduct and Conflict or Interest policies.</li></ul>Requirements:<ul><li>Minimum 2 years of experience working as Call Center Supervisor in the healthcare industry within Qatar.</li><li>Must be able to communicate in both Arabic and English fluently.</li><li>Bachelor's degree or equivalent qualification appropriate to the role.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have a Bachelor's degree or equivalent qualification appropriate to the role?</li><li>What is your notice period?</li><li>What is your last/ current salary?</li></ul>Experience:<ul><li>Call Center Supervisor within Qatar healthcare sector: 2 years (Required)</li></ul>Language:<ul><li>Arabic and English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Medical Call Center Supervisor

Ajwan Group

Job Title: Call Center Manager Location: Doha, Qatar Company: AJWAN HOSPITALITY GROUP OF COMPANYJob Description: We are looking for a highly skilled Call Center Manager to lead our customer service team in the Food &amp; Beverage (F&amp;B) sector. The ideal candidate must be an Arabic National with a proven track record in managing call center operations and delivering excellent customer experiences.Responsibilities:<ul><li>Oversee and manage daily operations of the call center to ensure smooth workflow.</li><li>Lead, mentor, and motivate a team of call center agents to consistently achieve KPIs and targets.</li><li>Design and implement customer service strategies to enhance satisfaction and loyalty.</li><li>Handle escalated customer complaints and resolve complex issues effectively and professionally.</li><li>Monitor and analyze team performance metrics; prepare detailed reports for senior management.</li><li>Develop and enforce standard operating procedures (SOPs) and quality standards.</li><li>Identify training needs and organize workshops to improve team skills and performance.</li><li>Collaborate with other departments to align call center operations with business goals.</li><li>Manage workforce planning, scheduling, and resource allocation efficiently.</li><li>Stay updated with industry trends and introduce innovative practices to improve call center operations.</li></ul>Requirements:<ul><li>Must be Arabic Nationality.</li><li>Proven experience as a Call Centre Manager, preferably in the F&amp;B industry.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Ability to manage large teams and perform under pressure.</li><li>Bachelor&rsquo;s degree in Business, Management, or related field preferred.</li><li>Fluency in Arabic and English.</li></ul>Job Type: Full-time

Call Center Manager

Job Title: Call Center Team Leader &ndash; Insurance SectorLocation: Doha, QatarSalary: QAR 4,700 per monthKey Responsibilities<ul><li>Supervise call center agents, providing coaching, guidance, and mentorship to meet performance targets.</li><li>Track and evaluate agent performance against KPIs, SLAs, and quality standards, with a focus on the medical industry.</li><li>Handle escalations, resolve customer issues, and ensure inquiries are addressed effectively and professionally.</li><li>Adapt to client requirements and workflow changes, supporting the team in managing fluctuating call volumes.</li><li>Prepare and submit regular reports on team performance, challenges, and achievements to senior management.</li><li>Work closely with management and clients to align service delivery with client-specific needs.</li></ul>Qualifications:<ul><li>Male candidates preferred.</li><li>Bilingual proficiency: Arabic &amp; English (spoken and written).</li><li>Proven experience in a call center leadership role, preferably within BPO, Telecom, or Healthcare sectors.</li><li>Strong communication and interpersonal skills with the ability to inspire and motivate a team.</li><li>Excellent problem-solving and conflict-resolution abilities.</li><li>Familiarity with call center metrics, reporting, and SLAs.</li><li>Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.</li><li>Proficiency in CRM systems and call center software.</li><li>Willingness to work in rotational shifts, including weekends and public holidays.</li></ul>How to Apply: Interested candidates are invited to submit their CVs to: apply@dotlynx.caJob Type: Full-timePay: QAR4,700.00 per month

Call Center Team Leader

Job Title: Call Center AgentJob Description:<ul><li>Handle inbound and outbound calls in a courteous and professional manner.</li><li>Respond promptly to customer inquiries and provide accurate information about products, services, or policies.</li><li>Record and update customer information in the CRM system.</li><li>Escalate complex queries or complaints to the relevant department for resolution.</li><li>Follow communication scripts when handling different topics.</li><li>Ensure high levels of customer satisfaction by delivering a positive experience.</li><li>Meet or exceed performance targets (call handling, response time, quality, etc.).</li><li>Support other team members and contribute to continuous service improvement.</li></ul>Requirements:<ul><li>Male candidates preferred.</li><li>Bilingual proficiency: Arabic and English (spoken and written).</li><li>High school diploma or bachelor&rsquo;s degree preferred.</li><li>Minimum 6 months to 1 year of experience in a call center or customer service role.</li><li>Strong interpersonal and communication skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Familiarity with call center technology and CRM systems is an advantage.</li><li>Customer-oriented attitude with problem-solving skills.</li></ul>Salary: 4500 QARHow to Apply: Interested candidates are invited to submit their CVs to: apply@dotlynx.caJob Type: Full-timePay: QAR4,500.00 per month

Call Center Agent

Explore 563+ Call center supervisor in Qatar this October. Find roles across top companies and apply now to boost your career.

563 call center supervisor jobs IN Qatar

Call Center Supervisor

Call Center Supervisor

Call Center Supervisor

Medical Call Center Supervisor

Call Center Manager

Call Center Team Leader

Call Center Agent