customer service representative Jobs in Cairo Jobs In Alexandria Egypt

customer service representative

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cairo cabin crew opportunities (dubai based, relocation provided)

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consultant - sales - cairo airport duty free

consultant - sales management - cairo airport duty free Jobs in Cairo Jobs In Alexandria Egypt

consultant - sales management - cairo airport duty free

corporate sales specialist Jobs in Cairo Jobs In Alexandria Egypt

corporate sales specialist

customer service travel vacancies

Concentrix

<div>
 Job Title:
 
 
 Customer Service - Travel Vacancies
 
 
 
 Job Description
 
 
 
 Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!
 
 
 Advisor I, Travel position will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flights, hotels, car rentals, and beyond for their trips.
 
 
 In this role, you will be:
 
 
 <ul>
 <li>
 The first point of contact for customers, providing exceptional service across phone, email, and chat. Answer questions, address concerns, and guide them through the booking process with patience and a smile.
 </li>
 <li>
 A problem-solver extraordinaire, tackling last-minute changes and unexpected hiccups with grace and resourcefulness. Ensure smooth sailing (or smooth flying!) throughout their journey.
 </li>
 <li>
 A travel knowledge bank, offering expert advice on destinations, attractions, local customs, and hidden gems. You'll be their go-to guide for everything travel!
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into lifelong travel enthusiasts. Exceed expectations and make every interaction a delight.
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.
 </li>
 <li>
 Clarify customer requirements; probe for understanding, and use tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Track, document, and retrieve information in the call tracking database.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Basic computer navigation skills and PC Knowledge.
 </li>
 <li>
 Ability to work as a team member, as well as independently.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 </li>
 <li>
 Proficient in travel booking platforms and industry software.
 </li>
 <li>
 A passionate traveler with a thirst for exploring new destinations and cultures.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1460807
 
</div>

Customer Service - Travel Vacancies

Cloud DMC Egypt

<div>
 
 Company Description
 
 
 
 Cloud DMC is an innovative and passionate Destination Management Company (DMC) based in Egypt, committed to delivering exceptional travel experiences tailored to the unique identity of international brands. We collaborate closely with our partners to design journeys that reflect their brand's spirit and values. Specializing in crafting personalized, high-quality travel solutions, our focus is on white-labeling travel experiences and curating bespoke itineraries. Our commitment to seamless service and adherence to safety standards ensures memorable experiences that exceed expectations. Our team of seasoned travel experts leverages deep knowledge of Egypt's diverse destinations to deliver top-tier service and flawless execution.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site position located in Cairo, Egypt. The Airport Representative will be responsible for greeting and assisting travelers upon their arrival, handling inquiries, coordinating transportation, and ensuring smooth transitions between airport and accommodation. The role also includes managing arrival and departure logistics, providing information about local services and attractions, and maintaining high levels of customer service. The Airport Representative will work closely with internal teams and external partners to ensure seamless travel experiences for our clients.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Service and Communication: Strong customer service orientation, excellent interpersonal, and communication skills.
 </li>
 <li>
 Coordination and Logistics: Experience in transportation coordination, handling inquiries, and managing arrival/departure logistics.
 </li>
 <li>
 Knowledge and Adaptability: Familiarity with local services, attractions, and ability to provide relevant information to clients.
 </li>
 <li>
 Professionalism and Multitasking: Strong organizational skills, ability to multitask, and maintain high levels of professionalism under pressure.
 </li>
 <li>
 Additional Skills: Fluency in English and Arabic, familiarity with airport protocols, and prior experience in the travel and tourism industry is a plus.
 </li>
 </ul>
</div>

Airport Representative

<div>
 Job Title:
 
 
 Customer Service - Retail Vacancies
 
 
 
 Job Description
 
 
 
 Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!
 
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 In this role, you'll:
 
 
 
 <ul>
 <li>
 Be the friendly voice of major retail brands, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
 </li>
 <li>
 Become a product pro, mastering the ins and outs of the latest trends.
 </li>
 <li>
 Transform shopping woes into shopping wows! Handle returns, exchanges, and troubleshoot issues with patience and a can-do attitude.
 </li>
 <li>
 Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
 </li>
 <li>
 Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other.
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities:
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile:
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Basic computer navigation skills and PC Knowledge.
 </li>
 <li>
 Ability to work as a team member, as well as independently.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role:
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer:
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1459178
 
</div>

Customer Service - Retail Vacancies

TBO.COM

<div>
 
 
 Inside Sales (Account Management)
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Inside Sales Representative is responsible for managing and growing our portfolio of longtail accounts. This role focuses on building relationships, driving revenue, and ensuring customer satisfaction for smaller-scale, high-potential accounts. The ideal candidate will have strong communication skills, a customer-first mindset, and a proven ability to deliver results in a fast-paced environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage a portfolio of longtail accounts, ensuring regular engagement through calls, emails, and meetings.
 </li>
 <li>
 Act as the primary point of contact for client inquiries, ensuring timely resolution of issues.
 </li>
 <li>
 Foster strong relationships to retain and grow accounts.
 </li>
 <li>
 Drive adoption of digital tools or platforms relevant to the travel industry.
 </li>
 <li>
 Oversee smooth onboarding processes for new accounts by providing training and handholding.
 </li>
 <li>
 Educate clients on products, tools, and best practices to optimize their experience.
 </li>
 <li>
 Provide ongoing training or workshops tailored to longtail partners.
 </li>
 <li>
 Regularly share client feedback and insights with internal teams to inform product or service enhancements.
 </li>
 <li>
 Address the lost and churned accounts and understand the reasons behind it to fix it.
 </li>
 <li>
 Conduct needs assessments to understand client requirements.
 </li>
 <li>
 Close sales by building rapport with new and existing clients and addressing client objections.
 </li>
 <li>
 Train travel agents on calls, meetings &amp; webinars.
 </li>
 <li>
 Provide excellent customer service and post-sales support.
 </li>
 <li>
 Meet or exceed monthly, quarterly, and annual sales targets as per the KPIs.
 </li>
 <li>
 Work closely with the marketing and product teams to align sales strategies with product launches and campaigns. Find ways to approach clients and motivate them to book.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Marketing, or related field.
 </li>
 <li>
 
 Experience:
 
 Minimum 1-3 years of inside sales experience, preferably in the travel industry.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office.
 </li>
 <li>
 Ability to work in a fast-paced environment and adapt to changing targets.
 </li>
 <li>
 Customer-focused with excellent problem-solving skills.
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Strong organizational and multitasking skills with high attention to detail
 </li>
 <li>
 Analytical skills for generating insights from sales and booking data
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Self-motivated and results-oriented
 </li>
 <li>
 Team player with a positive attitude
 </li>
 <li>
 Strong negotiation and persuasion skills
 </li>
 <li>
 Goal-driven with the ability to meet sales targets
 </li>
 </ul>
</div>

Assistant Manager - Inside Sales

<div>
 
 
 Company Description
 
 
 
 Cloud DMC is an innovative Destination Management Company based in Egypt, dedicated to delivering exceptional travel experiences tailored to the unique identity of international brands. Our mission is to closely collaborate with partners, ensuring every journey reflects the brand's spirit and values. With a focus on safety, quality, and seamless service, we specialize in white-labeling travel experiences and curating bespoke itineraries. Our team of seasoned travel experts is committed to providing memorable, custom-made experiences that exceed expectations and elevate brand identity.
 
 
 
 
 Job Description / Responsibilities
 <ul>
 <li>
 Coordinate and oversee day-to-day operations of tours, transfers, and activities.
 </li>
 <li>
 Manage scheduling and dispatching of guides, drivers, and vehicles.
 </li>
 <li>
 Liaise with hotels, restaurants, and activity providers to reconfirm bookings.
 </li>
 <li>
 Handle last-minute operational changes client requests, emergencies).
 </li>
 <li>
 Ensure service quality through spot checks and guest feedback monitoring.
 </li>
 <li>
 Maintain operational records, service orders, and daily reports.
 </li>
 <li>
 Support crisis management and ensure guest satisfaction.
 </li>
 </ul>
 Qualifications
 <ul>
 <li>
 Prior experience in tourism / hospitality operations preferred.
 </li>
 <li>
 Strong organizational and multitasking skills.
 </li>
 <li>
 Excellent communication in English (additional languages a plus).
 </li>
 <li>
 Ability to handle pressure and resolve issues quickly.
 </li>
 </ul>
 
 Knowledge of Egypt tourism services
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong Communication and Customer Service skills
 </li>
 <li>
 Experience in Traffic Management and Project Management
 </li>
 <li>
 Sales experience and the ability to support the sales process
 </li>
 <li>
 Excellent organizational and multitasking abilities
 </li>
 <li>
 Ability to work effectively in a fast-paced environment
 </li>
 <li>
 Bachelor's degree in Business Administration, Tourism, or related field
 </li>
 <li>
 Proficiency in English; additional languages are a plus
 </li>
 </ul>
</div>

Traffic Coordinator

<div>
 Job Title:
 
 
 Customer Service - Chat and Email Vacancies - English
 
 
 
 Job Description
 
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 In this role, you'll be:
 
 
 <ul>
 <li>
 The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
 </li>
 <li>
 A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
 </li>
 <li>
 A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
 </li>
 <li>
 A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 In this role, you'll be:
 
 
 <ul>
 <li>
 The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
 </li>
 <li>
 A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
 </li>
 <li>
 A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
 </li>
 <li>
 A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo - MB1 Building, Raya Company, Maadi Technology Park, Lasilki Street
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1459195
 
</div>

Customer Service - Chat and Email Vacancies - English

Mondelēz International

<div>
 
 Job Description
 
 
 
 
 Are You Ready to Make It Happen at Mondel&emacr;z International?
 
 
 
 
 Join our Mission to Lead the Future of Snacking. Make It Possible.
 
 
 
 You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
 
 
 
 How You Will Contribute
 
 
 
 You will:
 
 
 <ul>
 <li>
 Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners
 </li>
 <li>
 Achieve KPIs targets including customer service, invoice accuracy, Secondary CFR, SAMBC, etc. through effective implementation of processes
 </li>
 <li>
 Manage Co-packing and drive productivity initiatives.
 </li>
 <li>
 Drive waste reduction in collaboration with cross-functional teams.
 </li>
 <li>
 Resolve operational challenges.
 </li>
 <li>
 Focus on initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration
 </li>
 <li>
 Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer
 </li>
 <li>
 Participate in I2M projects driving CS&amp;L tracks
 
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 A desire to drive your future and accelerate your career and the following experience and knowledge:
 
 
 <ul>
 <li>
 Experience in CS&amp;L function, ideally with knowledge of customer supply chain management
 </li>
 <li>
 Cross-functional experience (sales, CS&amp;L controlling, demand planning, and logistics and warehousing knowledge)
 </li>
 <li>
 SAP, information systems, process design, standard operating procedures
 </li>
 <li>
 Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
 </li>
 <li>
 Great interpersonal, teamwork and communication skills
 </li>
 <li>
 Able to influence, negotiate and apply commercial acumen
 
 
 
 </li>
 </ul>
 
 More About This Role
 
 
 
 
 What you need to know about this position:
 
 
 
 <ul>
 <li>
 Lead the organization through customer supply chain efficiencies, reducing cost and improving service levels through customer collaboration and logistics strategies. Location will be either Egypt business office or Pakistan business office and relocation support not available
 </li>
 <li>
 Lead and support customer supply chain programs with Commercial Sales that deliver volume and accelerates top line growth &amp; Act as the &ldquo;voice of the customer&rdquo; within Mondel&emacr;z Supply Chain Supply Network Design
 </li>
 <li>
 Drive towards undisputed leadership in supply chain of best-in-class programs and processes that improve performance to customers. Provide feedback to internal stakeholders on specific needs and potential future program development opportunities
 </li>
 <li>
 Develop and maintain customer relationships to achieve executional excellence and to meet and exceed our customer&rsquo;s KPI expectations
 </li>
 <li>
 Develop the capability of customer through increased understating of new programs, industry trends and strategic initiatives
 </li>
 <li>
 Lead in bridging supply chain relationships between customers and other supply chain functions (Logistic Operations, Customer Service, Demand Planning, Product Supply)
 
 
 
 </li>
 </ul>
 
 Education / Certifications:
 
 
 
 <ul>
 <li>
 Degree in Industrial Engineering or Supply Chain Management
 </li>
 <li>
 Expertise is MS Office
 </li>
 <li>
 APICS CSCP-CPIM certification is preferred
 </li>
 <li>
 SAP knowledge
 
 
 
 </li>
 </ul>
 
 Travel requirements:
 
 
 
 As needed
 
 
 
 Work schedule:
 
 
 
 Full-Time
 
 
 No Relocation support available
 
 
 
 Business Unit Summary
 
 
 
 Mondel&emacr;z International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.
 
 
 Mondel&emacr;z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 
 
 
 Job Type
 
 
 
 Regular
 
 
 Customer Collaboration (CLD)
 
 
 Customer Service &amp; Logistics
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Customer Logistics Development Specialist

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