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customer service - english Jobs in Istanbul

customer service - english

almanca müşteri danışmanı Jobs in Istanbul

almanca müşteri danışmanı

business development and affordability manager - turkiye Jobs in Istanbul

business development and affordability manager - turkiye

corporate communications manager, türkiye Jobs in Istanbul

corporate communications manager, türkiye

customer service turkish

Concentrix

<div><h2 class="jobSectionHeader">Essential Functions/Core Responsibilities
</h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or services</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>
<h2 class="jobSectionHeader">Candidate Profile
</h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader">
Career Framework Role
</h2>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.<h2 class="jobSectionHeader">
Supplemental Geographical Information
</h2>RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>
INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently
</li></ul><h2 class="jobSectionHeader">Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

Customer Service - Turkish

<div><div>Who We Are</div>
<div><div><div>At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</div></div> 
</div>
<div></div>What You'll Be Doing:
<ul>
<li>Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.</li>
<li>Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.</li>
<li>Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.</li>
<li>Establishing and nurturing strong relationships with company partners and external stakeholders.</li>
<li>Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.</li></ul> 


What We Look For In You:
<ul>
<li>A Diploma in finance, customer service &amp; relations, linguistics, crypto-related studies, or a related field.</li>
<li>At least 2 years of experience in language-related roles, including translation, interpretation, or localization.</li>
<li>Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency.</li>
<li>Ability to work independently in a fast-paced environment and deliver multilingual support.</li>
<li>Willingness to work according to a given schedule to support 24x7 language-related operations.</li>
<li>Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.</li>
<li>Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.</li>
<li>Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.</li>
<li>Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.</li></ul> 


Nice to Haves:
<ul>
<li>Familiarity with cryptocurrency and/or finance-technology industry.</li>
<li>Working knowledge of CRM tools, such as Zendesk.</li>
<li>Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.</li></ul> 


Why Join Us?
<ul>
<li>Competitive remuneration package</li>
<li>Yearly Performance Bonus</li>
<li>Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.</li>
<li>Employee engagement, recognition and appreciation program.</li>
<li>Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.</li>
</ul>
#LI-EL1<div><div>
Notice: All official OKX vacancies are posted on this site. We are not affiliated with other third-party job boards except Linkedin.com, listings on other sites may be inaccurate or outdated. This is the only source of truth for applications.</div>
<div>Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.</div></div></div>

Senior Agent, Customer Service (Turkish Speaker)

Trip.com Group

<div>
 
 
 About Us
 
 
 
 Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
 
 
 
 
 
 Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
 
 
 
 
 
 We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
 
 
 
 
 
 We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world&rsquo;s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
 
 
 
 
 
 
 In this Role, you&rsquo;ll get to
 
 
 <ul>
 <li>
 Develop and implement go to market strategies for the Turkey market, identifying opportunities for growth and expansion.
 </li>
 <li>
 Monitor and report on the overall performance of the Turkey market to headquarters, identifying areas for improvement.
 </li>
 <li>
 Build and maintain strong relationships with clients and stakeholders, ensuring compliance with relevant regulations and standards in Turkish operations.
 </li>
 <li>
 Monitor the performance of campaigns and projects using data analysis and BI skills, optimizing future campaigns and projects, improving customer experience, and analyzing conversion rates.
 </li>
 <li>
 Provide guidance and support to the team, ensuring each function performs at its best to collectively boost the growth of the Turkish market.
 </li>
 <li>
 Work closely with headquarters and other local departments and teams to ensure offshore operations align with overall business objectives.
 </li>
 <li>
 Stay up-to-date with industry trends and developments, ensuring the company remains at the forefront of offshore technology and innovation.
 </li>
 </ul>
 
 
 
 
 
 What you'll Need to Succeed
 
 
 <ul>
 <li>
 Minimum 8 years of relevant experience in the local travel industry, experience in a fast-paced, startup or scale-up environment is preferred.
 </li>
 <li>
 Strong knowledge of Turkish regulations and standards in digital marketing.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 <li>
 Strong analytical skills and mindset, preferably familiar with analytics tools.
 </li>
 <li>
 Proven ability to manage and lead a team, delivering projects on time and within budget.
 </li>
 </ul>
 
 
 
 
 
 Why Trip.com Group
 
 
 
 We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
 
 
 
 
 
 
 What&rsquo;s more?
 
 
 <ul>
 <li>
 Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
 </li>
 <li>
 Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
 </li>
 <li>
 We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
 </li>
 <li>
 We encourage flexible work arrangement
 </li>
 <li>
 Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
 </li>
 </ul>
 
 
 
 
 Find out more job opportunities at https://careers.trip.com
 
 
 
 
 
 Have a good trip, and see you soon!
 
</div>

Product & Marketing Manager, TR

Yemeksepeti

<div>
 As the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe&rsquo;s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
 
 
 
 Job Description
 
 
 
 
 The GM of Q-Commerce for Turkey is a pivotal leadership role responsible for defining and executing the strategic vision, operational efficiency, and commercial growth of our Quick Commerce offerings, including Dmart and local shop marketplaces. Based in Istanbul, this leader will drive market leadership and profitability, manage significant P&amp;L responsibilities, and cultivate a high-performing organization dedicated to maximizing customer experience and market share in the rapidly evolving Turkish Q-Commerce landscape.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Strategic &amp; Financial Leadership
 </li>
 <li>
 Develop and implement strategic plans to aggressively drive the growth, profitability, and market leadership of our Dmart dark stores and local shop marketplaces across Turkey.
 </li>
 <li>
 Financial Management: Drive revenue growth, optimize margins, and enhance profitability through effective cost management, forecasting, and rigorous data-driven decision-making.
 </li>
 <li>
 Business Development: Identify, prioritize, and pursue opportunities for strategic business expansion, new service introductions, and growth within the Turkish Quick Commerce segment.
 </li>
 <li>
 Operational &amp; Commercial Excellence
 </li>
 <li>
 Operational Oversight: Oversee the daily operations of Dmart and local shop platforms, ensuring the smooth, efficient operation of dark stores, optimal inventory management, and fulfillment processes.
 </li>
 <li>
 Customer Experience: Establish and promote a proactive, customer-centric mindset across all business activities, analyzing customer feedback to continuously improve service quality, reliability, and the overall customer experience.
 </li>
 <li>
 Compliance and Risk: Ensure strict adherence to all local Turkish regulations, data management protocols, and corporate policies. Proactively identify and mitigate potential operational or business risks to safeguard continuity.
 </li>
 <li>
 Team Management &amp; Cross-Functional Collaboration
 </li>
 <li>
 Team Leadership: Build, mentor, and lead a high-performing team of managers and employees across critical functions, including Sales, Vendor Growth, Category Management, and Operations.
 </li>
 <li>
 Cross-Functional Alignment: Work closely with regional and global teams, as well as key internal partners (Product, Logistics, Marketing, Finance), to align local strategies and create necessary synergies for execution.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications and Experience
 
 
 
 <ul>
 <li>
 Experience: Minimum 8+ years of progressive experience in a strategic leadership role, preferably within the Quick Commerce (Q-Commerce), high-growth e-commerce, or fast-paced retail sector.
 </li>
 <li>
 Education: University degree (Bachelor's or equivalent) in Commerce, Marketing, Business Administration, or a related field.
 </li>
 <li>
 Strategic Acumen: Demonstrated ability to develop and implement complex strategic plans and translate them into measurable, high-impact operational results.
 </li>
 <li>
 Communication Skills: Excellent written and verbal communication skills, capable of influencing senior stakeholders and motivating large teams.
 </li>
 <li>
 Language: Fluent English (both spoken and written) is mandatory.
 </li>
 <li>
 Technical Proficiency: Proficient user of Google Suite (or MS Office suite, depends on what is being used in TR) and relevant data analysis tools.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni
</div>

GM - Quick Commerce

Delivery Hero

<div>Company Description 
As the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe&rsquo;s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero. 
Job Description 
The GM of Q-Commerce for Turkey is a pivotal leadership role responsible for defining and executing the strategic vision, operational efficiency, and commercial growth of our Quick Commerce offerings, including Dmart and local shop marketplaces. Based in Istanbul, this leader will drive market leadership and profitability, manage significant P&amp;L responsibilities, and cultivate a high-performing organization dedicated to maximizing customer experience and market share in the rapidly evolving Turkish Q-Commerce landscape.
Key Responsibilities
1. Strategic &amp; Financial Leadership<ul><li>
Develop and implement strategic plans to aggressively drive the growth, profitability, and market leadership of our Dmart dark stores and local shop marketplaces across Turkey.</li><li>
Financial Management: Drive revenue growth, optimize margins, and enhance profitability through effective cost management, forecasting, and rigorous data-driven decision-making.</li><li>
Business Development: Identify, prioritize, and pursue opportunities for strategic business expansion, new service introductions, and growth within the Turkish Quick Commerce segment.</li></ul>
2. Operational &amp; Commercial Excellence<ul><li>
Operational Oversight: Oversee the daily operations of Dmart and local shop platforms, ensuring the smooth, efficient operation of dark stores, optimal inventory management, and fulfillment processes.</li><li>
Customer Experience: Establish and promote a proactive, customer-centric mindset across all business activities, analyzing customer feedback to continuously improve service quality, reliability, and the overall customer experience.</li><li>
Compliance and Risk: Ensure strict adherence to all local Turkish regulations, data management protocols, and corporate policies. Proactively identify and mitigate potential operational or business risks to safeguard continuity.</li></ul>
3. Team Management &amp; Cross-Functional Collaboration<ul><li>
Team Leadership: Build, mentor, and lead a high-performing team of managers and employees across critical functions, including Sales, Vendor Growth, Category Management, and Operations.</li><li>
Cross-Functional Alignment: Work closely with regional and global teams, as well as key internal partners (Product, Logistics, Marketing, Finance), to align local strategies and create necessary synergies for execution.</li></ul> 
Qualifications 
Qualifications and Experience<ul><li>
Experience: Minimum 8+ years of progressive experience in a strategic leadership role, preferably within the Quick Commerce (Q-Commerce), high-growth e-commerce, or fast-paced retail sector.</li><li>
Education: University degree (Bachelor's or equivalent) in Commerce, Marketing, Business Administration, or a related field.</li><li>
Strategic Acumen: Demonstrated ability to develop and implement complex strategic plans and translate them into measurable, high-impact operational results.</li><li>
Communication Skills: Excellent written and verbal communication skills, capable of influencing senior stakeholders and motivating large teams.</li><li>
Language: Fluent English (both spoken and written) is mandatory.</li><li>
Technical Proficiency: Proficient user of Google Suite (or MS Office suite, depends on what is being used in TR) and relevant data analysis tools.</li></ul> 
Additional Information<div></div> 
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni</div>

Explore 1056+ Customer service turkish in Istanbul this December. Find roles across top companies and apply now to boost your career.

1056 customer service turkish jobs IN Istanbul

Customer Service - Turkish

Customer Service - Turkish

Senior Agent, Customer Service (Turkish Speaker)

Product & Marketing Manager, TR

GM - Quick Commerce

GM - Quick Commerce

GM - Quick Commerce