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klantenservicemedewerker (nederlands) verhuis naar turkije en werk fulltime! Jobs in Izmir

klantenservicemedewerker (nederlands) verhuis naar turkije en werk fulltime!

customer service turkish

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>İzmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
İzmir</p></div></div></div><div></div>

Customer Service - Turkish

Jet2.com and Jet2holidays

<div></div><div><div><div><div>Agency Employee
</div></div><div><div>45 Hours
</div></div><div><p><b>Salary</b></p>
<div>28,934 TL</div>
</div><div><p><b>Country</b></p>
<div>Turkey</div>
</div><div><p><b>What you will be doing...</b></p>
<div><div><i>As a valued member of our </i><b><i>Jet2holidays</i></b><i> Airport team, you&rsquo;ll play a key role in supporting our customers on their transfers to/from their accommodation &amp; create a memorable and welcoming process as our customers arrive and depart the airport. You will work as one team with our internal &amp; external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.</i><div><br>
<b>
What do we offer you?</b><br>
<br>
We&rsquo;re proud to provide our valued colleagues with a comprehensive range of benefits, including:</div><ul><li>
28,934 Turkish Lira Net per calendar month</li><li>
141.00 Turkish Lira Multinet per worked day</li><li>
Fixed Term contract <i>(March - October 2026)</i> via our Local Agent</li><li>
Fully paid training and IT equipment provided</li><li>
Monthly 1-to-1 meetings with your Team Leader</li><li>
Career growth across <b><i>Jet2.com &amp; Jet2holidays</i></b></li></ul><div><br>
<b>
What will I do?</b><br>
<br>
As an <b>Airport Representative</b>, you&rsquo;ll report directly to the Airport Team Leader and work closely with internal and external partners to deliver <b>VIP industry leading customer service</b>. You&rsquo;ll be at the heart of <b>creating memories</b> for our customers.<br>
</div><ul><li><b>
Create Memories</b></li></ul><div>
Greet every customer with a warm welcome with our famous <b><i>Jet2holidays</i></b> smile. You will make our customers journey memorable from the very start.</div><ul><li><b>
Take Responsibility</b></li></ul><div>
Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.</div><ul><li><b>
Be Present</b></li></ul><div>
Represent <b><i>Jet2holidays</i></b> onboard transfers to/from the airport, in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer &amp; holiday information by creating and distributing welcome packs &amp; delivering information onboard the transfer coaches.</div><ul><li><b>
Work as One Team</b></li></ul><div>
Work closely with our transfers providers &amp; support the operation outside in the coach park to ensure a VIP customer experience.<br>
<br>
<b>What do I need?</b></div><ul><li><b>
Right to Work Documents</b></li></ul><div>
As we employ on local contracts via our local agent, you will already hold <b>full right to work documents</b> for <b>Turkiye</b>.</div><ul><li><b>
Accommodation</b></li></ul><div>
You will already be living in <b>Kusadasi</b> with your <b>own accommodation</b>.</div><ul><li><b>
Flexibility</b></li></ul><div>
Your roster will include early starts, late finishes, split shifts &amp; weekend working. As an Airport Representative, please be aware that the role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.</div><ul><li><b>
Skills &amp; Experience</b></li></ul><div>
Customer service experience is a plus, but not essential. You must be solution orientated, friendly &amp; positive, confident and comfortable to use <b>digital systems</b> (on a tablet device). Please note that this role is physically demanding, as you will be required to support our fast-paced operation and will always be on the go.<br>
<br>
<b>What can I expect after I have applied?</b><br>
<br>
Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to a short telephone interview. If successful, you will progress to the final stage, an in-person interview with our <b><i>Jet2holidays</i></b> Destination Management team.</div><div><br>
Want to know more about the role? Click the link below!<br>
<br>
Jet2holidays Airport Representative (also known as Airport Customer Helper) - Video</div><div><br>
</div><div>
To meet some of our amazing team and for a peek into life at <b><i>Jet2holidays</i></b>, follow our Facebook Page: Jet2Careers Overseas<br>
</div><div>
Ready for Take off? Join the <b>UK&rsquo;s Number One Tour Operator</b>!</div></div></div>
</div><div><p><b>Careers With Us</b></p>
<div>Holidays Operations
</div></div><div><p><b>Careers Dept</b></p>
<div>Overseas roles in Destination
</div></div><div><p><b>Careers Team</b></p>
<div>At the Airport &amp; Transfers</div></div></div></div><div></div>

Airport Representative - based in Kusadasi

<div><p><b>Job Summary:</b></p>
<p>The Field Sales Executive is responsible for generating Revenue, Volume and GP by promoting and selling mainly for Roadfreight services to customers. This role requires extensive knowledge of logistics, excellent communication and negotiation skills, and the ability to build and maintain strong customer relationships.</p><br>
<p><b>Job Purpose:</b></p>
<ul><li>Prospecting and Lead Generation: Identify potential customers and leads through market research, cold calling, networking, and other means to expand the customer base through pipeline development.</li>
<li>Customer Relationship Management: Build and maintain strong and long term relationships with potential customers to understand their needs.</li>
<li>Quoting: Prepare and present rates based on the customer's requirements by using default system.</li>
<li>Contract Negotiation: Negotiate terms and conditions for tenders and RFQ&rsquo;s, including rates and service levels</li>
<li>Market Analysis: Stay updated on industry trends, competitive pricing, and market conditions to adjust sales strategies and maintain a competitive edge.</li>
<li>Sales Targets: Meet or exceed sales targets set by the company to contribute to its growth and profitability.</li>
<li>CRM usage and Reporting: Maintain detailed records of customer interactions, sales activities, and contracts in the CRM. Generate reports to management on sales progress.</li>
<li>Collaboration: Work closely with the pricing and operations team to meet the customer's expectations.</li></ul><br>
<p><b>Knowledge, Skills and Experience:</b></p><br>
<ul><li>University degree in Business, Logistics, or a related field</li>
<li>Min 5 years of Sales experience in the logistics industry</li>
<li>Excellent communication, negotiation, and presentation skills.</li>
<li>Good command in English and Turkish (written&amp;spoken)</li>
<li>Proficiency in using sales and customer relationship management (CRM) software.</li>
<li>Strong problem-solving skills, self-motivated and teamwork oriented</li>
<li>B class driving licence holder with no travel restrictions</li>
<li>Residence in İzmir</li>
<li>No military obligation for male candidates</li><br>
</ul><div></div><br>
<div>#LI-TUR</div></div>

Field Sales Manager - İzmir

Johnson Controls

<div><h2 class="jobSectionHeader"><b>What you will do</b></h2><p>
At Johnson Controls, we are shaping the future of smart, sustainable buildings and manufacturing. Join us as an <b>HR Specialist</b> in İzmir, where you will play a key role in supporting HR operations and ensuring smooth payroll and employee relations processes across our plant.</p><p>
Reporting directly to the HR Manager &ndash; Turkey, you will be responsible for the operational backbone of HR, with a focus on:</p><ul><li>
Payroll preparation and execution</li><li>
Compliance with labor legislation and HR policies</li><li>
Monthly payroll and employee relations reporting</li><li>
Personnel administration and HR operations</li><li>
Supporting employee onboarding and documentation processes</li><li>
Assisting with employee engagement and communication initiatives</li></ul><p>
As part of our regional HR team, you will thrive in a dynamic environment that values accuracy, collaboration, and continuous improvement. At Johnson Controls, your contribution will directly impact employee satisfaction and operational excellence.</p><h3 class="jobSectionHeader"><b><br>
</b></h3><h2 class="jobSectionHeader"><b>
How you will do it</b></h2><ul><li>
Managing payroll processes with precision and timeliness</li><li>
Preparing monthly reports related to payroll and employee relations</li><li>
Ensuring compliance with Turkish labor law and internal HR policies</li><li>
Handling personnel files and HR operations with attention to detail</li><li>
Supporting HR projects and initiatives across the plant</li><li>
Collaborating with colleagues to maintain a positive workplace culture</li></ul><p>
You are detail-oriented, proactive, and eager to contribute to both payroll and broader HR operations. Your ability to balance compliance with employee-centric service will help elevate HR excellence across the plant.</p><h3 class="jobSectionHeader"><b><br>
</b></h3><h2 class="jobSectionHeader"><b>
What we look for</b></h2><p><b>
Required</b></p><ul><li>
Minimum 5 years of hands-on payroll experience</li><li>
Strong knowledge of Turkish labor legislation</li><li>
Experience in monthly payroll and employee relations reporting</li><li>
Willingness to take responsibility for personnel administration and HR operations</li><li>
Proficiency in MS Office</li><li>
Minimum intermediate level of English</li></ul></div>

HR Specialist

Miniclip

<b>Date:</b> 2 Dec 2025
<br><br>
<b>Location:</b> Izmir, TR
<br><br>
<b>Company:</b> Miniclip
<br><br>
Job Description
<br><br>
Delivering business focused customer service in English and Turkish to improve a game experience to our players is very important for the Miniclip Player Support team. We’re looking for a Support Representative to join our team in Izmir, who would help to handle feedback and complaints, find trends, try to identify the root cause behind the contact and take adequate actions in order to keep our players happy and engaged.
<br><br>
What will you be doing at Masomo?
<br><br>
You would mostly work with our biggest titles like Head Ball 2, Basketball Arena and upcoming games. As the first point of contact for inquiries from our customers, your primary responsibilities
<br><br>
<b>will include:</b><br>
Review and manage incoming questions and feedback regarding accounts,
<br>purchases, gameplay, and technical issues by organising, tagging, and responding to
<br>tickets in line with protocol within the support tool.
<br>Identify trends in incoming enquiries and analyse the root causes of complaints
<br>across sources to drive business improvements and enhance the players’ experience.
<br>Ensuring that the information shared with players is up-to date and correct;
<br>Reporting technical issues, bugs and feedback to relevant teams (Production,
<br>Advertising, Marketing etc.);
<br>Suggesting ideas for improving player’s experience in the game and our processes;
<br>What are we looking for?
<br><br>
We’re looking for a hard-working, team-oriented candidate who is passionate about providing support to our users. The ideal candidate has:
<br><br>
A proven track record of providing value-driven customer service in Technology industry (1+ years of experience);
<br>The ability to work under pressure in a fast-paced, agile environment;
<br>Excellent attention to detail and ability to follow strict procedures even with repetitive
<br>tasks;
<br>Approach tasks and decisions with a business-oriented mindset, considering the impact on company goals, player satisfaction, and overall eﬃciency.
<br>Ability to adapt communication to effectively engage with players and stakeholders
<br>from diverse cultural backgrounds.
<br>Knowledge of customer service-related software, ticketing systems.
<br>Ability to prioritize and manage time effectively.
<br>Excellent communication skills, including fluent written and spoken English;
<br><br>
<b>The following skills are desirable but not essential:</b><br>
Experience in the gaming industry;
<br>Knowledge of mobile gaming trends and of the mobile market in general;
<br>Knowledge in GDPR and global movements on privacy and security;
<br>Experience in Statistics, Project Management and/or Marketing
<br>Knowledge in Customer Experience concept;
<br><br>
Please ensure that you upload your CV and a cover letter in English. CV in other languages will be automatically disqualified.
<br><br>
About Miniclip
<br><br>
Miniclip is a global leader in games and one of the world's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience of over 450 million monthly and 70 million daily active users across mobile, PC, console, social, and online platforms. Operating in 15 countries, Miniclip develops and launches games in multiple categories across its 22 studios.
<br><br>
Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.
<br><br>
To date, Miniclip’s studios and companies have generated more than 10.5 billion downloads, including the following games: 8 Ball Pool, Subway Surfers, Golf Battle, Football Strike, Carrom Pool, OSM - Online Soccer Manager™, Football Rivals , Pure Sniper , Puzzle Page™, Head Ball 2, Motorsport Manager, Darts of Fury, Ultimate Golf, Mini Football, Triple Match 3D™, Agar.io, PowerWash Simulator, Sudoku.com™, and We Are Warriors™.
<br><br>
For more information, visit https://miniclip.com/

Junior Player Support Representative

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  Delivering business focused customer service in English and Turkish to improve a game experience to our players is very important for the Miniclip Player Support team.
 </p>
 <p>
  We&rsquo;re looking for a
  <strong>
   <em>
    Jr. Player Support Representative
   </em>
  </strong>
  to join our team in Izmir, who would help to handle feedback and complaints, find trends, try to identify the root cause behind the contact and take adequate actions in order to keep our players happy and engaged.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    This position requires working on-site in Izmir.
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Miniclip is looking for a
  <strong>
   &ldquo;Jr. Player Support Representative&rdquo;
  </strong>
  to hire in our
  <strong>
   Masomo (Turkey) Gaming Studio in &Idot;zmir.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities;
  </strong>
 </p>
 <p>
  You would mostly work with our biggest titles like Head Ball 2, Basketball Arena and upcoming games. As the first point of contact for inquiries from our customers, your primary responsibilities will include;
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Review and manage incoming questions and feedback regarding accounts,
  </li>
  <li>
   purchases, gameplay, and technical issues by organising, tagging, and responding to
  </li>
  <li>
   tickets in line with protocol within the support tool.
  </li>
  <li>
   Identify trends in incoming enquiries and analyse the root causes of complaints
  </li>
  <li>
   across sources to drive business improvements and enhance the players&rsquo; experience.
  </li>
  <li>
   Ensuring that the information shared with players is up-to date and correct;
  </li>
  <li>
   Reporting technical issues, bugs and feedback to relevant teams (Production,
  </li>
  <li>
   Advertising, Marketing etc.);
  </li>
  <li>
   Suggesting ideas for improving player&rsquo;s experience in the game and our processes
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What are we looking for?
  </strong>
 </p>
 <p>
  We&rsquo;re looking for a hard-working, team-oriented candidate who is passionate about providing support to our users. The ideal candidate has;
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A proven track record of providing value-driven customer service in Technology industry (1+ years of experience)
  </li>
  <li>
   The ability to work under pressure in a fast-paced, agile environment
  </li>
  <li>
   Excellent attention to detail and ability to follow strict procedures even with repetitive tasks
  </li>
  <li>
   Approach tasks and decisions with a business-oriented mindset, considering the impact on company goals, player satisfaction, and overall e&ffilig;ciency
  </li>
  <li>
   Ability to adapt communication to effectively engage with players and stakeholders from diverse cultural backgrounds
  </li>
  <li>
   Knowledge of customer service-related software, ticketing systems
  </li>
  <li>
   Ability to prioritize and manage time effectively
  </li>
  <li>
   Excellent communication skills, including fluent written and spoken English
  </li>
 </ul>
 <p>
  The following skills are desirable but not essential;
 </p>
 <ul>
  <li>
   Experience in the gaming industry
  </li>
  <li>
   Knowledge of mobile gaming trends and of the mobile market in general
  </li>
  <li>
   Knowledge in GDPR and global movements on privacy and security
  </li>
  <li>
   Experience in Statistics, Project Management and/or Marketing
  </li>
  <li>
   Knowledge in Customer Experience concept
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Please ensure that you upload your CV and a cover letter in English. CV in other languages will be automatically disqualified.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    <u>
     What Do We Offer?
    </u>
   </em>
  </strong>
 </p>
 <p>
  💰 Get paid in USD($) Currency / Competitive Salary and Bonus Package
 </p>
 <p>
  🏠 Relocation Package
 </p>
 <p>
  💵 Employee Referral Bonuses
 </p>
 <p>
  🍽️ Meal Card
 </p>
 <p>
  📚 Internal/External Training Opportunities
 </p>
 <p>
  &phone;️ Employee Support Program (Call Center Service)
 </p>
 <p>
  🎂 Birthday Leave
 </p>
 <p>
  🍳 Free Daily Breakfast
 </p>
 <p>
  🥂 Free Snacks and Beverages
 </p>
 <p>
  🩺 Private Medical Insurance
 </p>
 <p>
  🎉 Happy Hours &amp; Motivational Events
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Miniclip
  </strong>
 </p>
 <p>
  Miniclip is a global leader in games and one of the world's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience of over 450 million monthly and 70 million daily active users across mobile, PC, console, social, and online platforms. Operating in 15 countries, Miniclip develops and launches games in multiple categories across its 22 studios.
 </p>
 <p>
  Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.
 </p>
 <p>
  To date, Miniclip&rsquo;s studios and companies have generated more than 10.5 billion downloads, including the following games 8 Ball Pool, Subway Surfers, Golf Battle, Football Strike, Carrom Pool, OSM - Online Soccer Manager&trade;, Football Rivals , Pure Sniper , Puzzle Page&trade;, Head Ball 2, Motorsport Manager, Darts of Fury, Ultimate Golf, Mini Football, Triple Match 3D&trade;, Agar.io, PowerWash Simulator, Sudoku.com&trade;, and We Are Warriors&trade;.
 </p>
 <p>
  https//miniclip.com/
 </p>
</div>


PHINIA

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 <strong>
  PHINIA:
 </strong>
 Advancing sustainability today, powering a cleaner tomorrow.
 <br/>
 <br/>
 PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI&reg;, DELCO REMY&reg; and HARTRIDGE&trade;. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA.
 <br/>
 <br/>
 At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality &mdash; developed and manufactured responsibly &mdash; that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards.
 <br/>
 <br/>
 <strong>
  Our Culture
  <br/>
  <br/>
 </strong>
 PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously.
 <br/>
 <br/>
 <strong>
  Career Opportunities
  <br/>
  <br/>
 </strong>
 We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 As the Human Resources Manager at PHINIA Izmir, Turkey, you will play a pivotal role in shaping the success of our local operations. You&rsquo;ll lead the implementation of HR strategies that align with both PHINIA&rsquo;s global vision and local business and legal requirements, fostering a culture of teamwork, empowerment, and continuous development.
 <br/>
 <br/>
 This key leadership role calls for a balance of strategic insight, compliance expertise, and people leadership. The role requires strong experience in managing HR for large-scale operations (500+ employees), a deep knowledge of trade union processes, and an extensive understanding of Turkish labour legislation, incentives, and manufacturing environments.
 <br/>
 <br/>
 Preferred candidates will have solid experience working in manufacturing or automotive environments, with a clear understanding of plant operations and industrial workforce dynamics.
 <br/>
 <br/>
 If you&rsquo;re passionate about cultivating a positive, fair, and high-performing workplace, we&rsquo;d love to meet you.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Strategic Leadership
  <br/>
  <br/>
 </strong>
 Lead the HR function for the plant, overseeing HR budget management, target-setting, and performance tracking.
 <br/>
 <br/>
 Partner with plant and regional leadership to align HR initiatives with business strategy and operational goals.
 <br/>
 <br/>
 Provide strategic HR leadership gained from managing complex workforce structures in large-scale operations (500+ employees).
 <br/>
 <br/>
 <strong>
  Continuous Improvement
  <br/>
  <br/>
 </strong>
 Recommend and implement innovative HR practices, systems, and policies that improve efficiency and employee experience.
 <br/>
 <br/>
 Promote digitalisation and process improvement across HR operations.
 <br/>
 <br/>
 Use insights from legislative incentives and government-supported programs to improve HR processes and cost efficiencies.
 <br/>
 <br/>
 <strong>
  Employee Relations
  <br/>
  <br/>
 </strong>
 Act as a trusted advisor for employees and leaders, handling employee relations with professionalism, fairness, and confidentiality.
 <br/>
 <br/>
 Manage all union-related processes with confidence, maintaining strong relationships with trade unions, supporting negotiations, and ensuring compliance with collective labour agreements.
 <br/>
 <br/>
 Ensure compliance with Turkish Labour Law, Social Security regulations, and Occupational Health &amp; Safety Law.
 <br/>
 <br/>
 Manage disciplinary and grievance procedures in accordance with company policy and local legal standards.
 <br/>
 <br/>
 Support a healthy, safe, and compliant work environment by collaborating closely with HSE team and understanding HSE requirements.
 <br/>
 <br/>
 <strong>
  Talent Acquisition
  <br/>
  <br/>
 </strong>
 Lead recruitment and selection efforts, ensuring fair and inclusive practices.
 <br/>
 <br/>
 Partner with global teams and local agencies to attract, select, and onboard the best talent.
 <br/>
 <br/>
 Support employer branding activities in Turkey to strengthen PHINIA&rsquo;s reputation as an employer of choice.
 <br/>
 <br/>
 <strong>
  Compliance Champion
  <br/>
  <br/>
 </strong>
 Ensure full compliance with Turkish employment legislation, social security requirements, and internal audit standards.
 <br/>
 <br/>
 Maintain accurate employee documentation and reporting as required by local authorities.
 <br/>
 <br/>
 Act as the point of contact for labour inspectors or external auditors when necessary.
 <br/>
 <br/>
 Leverage expertise in employment legislation, government incentives, and regulatory processes to ensure the plant operates fully within legal boundaries.
 <br/>
 <br/>
 <strong>
  Compensation And Benefits
  <br/>
  <br/>
 </strong>
 Support and administer competitive and compliant compensation and benefits programs, in alignment with Turkish market benchmarks and global guidelines.
 <br/>
 <br/>
 Manage payroll input processes in collaboration with Finance and external service providers.
 <br/>
 <br/>
 Apply strong knowledge of incentive schemes, legal benefits, and sector-based practices.
 <br/>
 <br/>
 <strong>
  Training and Development
  <br/>
  <br/>
 </strong>
 Identify local training needs and coordinate with global HR to deliver programs that enhance employee capability and leadership strength.
 <br/>
 <br/>
 Ensure training activities meet local compliance requirements (e.g., health &amp; safety, ethics).
 <br/>
 <br/>
 Support HSE-related development and ensure mandatory HSE trainings are completed and tracked.
 <br/>
 <br/>
 <strong>
  Talent Management
  <br/>
  <br/>
 </strong>
 Drive talent and performance management processes, supporting succession planning and leadership development.
 <br/>
 <br/>
 Identify and develop high-potential employees to ensure organizational continuity.
 <br/>
 <br/>
 <strong>
  Community and Culture Ambassador
  <br/>
  <br/>
 </strong>
 Represent PHINIA in local community and CSR activities, demonstrating our commitment to integrity, inclusion, and social responsibility.
 <br/>
 <br/>
 Support initiatives that promote employee engagement, recognition, and belonging across the plant.
 <br/>
 <br/>
 <strong>
  Education/Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Human Resources Management, Business Administration, Psychology, or a related field &mdash; a strong educational foundation is essential.
  </li>
  <li>
   Master&rsquo;s degree in Human Resources, Organizational Development, or related discipline (preferred).
  </li>
  <li>
   Professional HR certifications (e.g., PHRi, SPHRi, CIPD, or local equivalents such as &Idot;KDER or PERY&Ouml;N certifications) are considered a plus.
  </li>
  <li>
   5+ years of progressive HR generalist experience, including supervisory responsibilities.
  </li>
  <li>
   Experience working in a multinational or manufacturing environment in Turkey is highly desirable.
  </li>
  <li>
   Proven understanding of Turkish labor law (4857), Social Security Law (5510), and Occupational Health &amp; Safety Law (6331) is essential.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Job
 </strong>
 <strong>
  Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong Interpersonal Skills: Ability to build trust and maintain positive relationships at all organizational levels.
  </li>
  <li>
   Effective Communication: Excellent verbal and written communication skills in Turkish and English (required); able to convey ideas clearly in diverse settings.
  </li>
  <li>
   Organizational and Multitasking Skills: Skilled at managing priorities, meeting deadlines, and coordinating multiple projects simultaneously.
  </li>
  <li>
   Confident and Credible Presence: Demonstrated ability to influence and collaborate across teams and hierarchies.
  </li>
  <li>
   Integrity and Ethics: Acts with transparency and fairness, modeling PHINIA&rsquo;s values in all decisions.
  </li>
  <li>
   Technical Proficiency: Proficient in Microsoft Office applications; experience with Workday or similar HRIS systems is an advantage.
  </li>
  <li>
   Legal and Compliance Awareness: Solid working knowledge of local employment laws and HR compliance requirements.
  </li>
  <li>
   Action Oriented
  </li>
  <li>
   Business Acumen
  </li>
  <li>
   Conflict Management
  </li>
  <li>
   Customer Focus
  </li>
  <li>
   Decision Quality
  </li>
  <li>
   Ethics &amp; Values
  </li>
  <li>
   Interpersonal Savvy
  </li>
  <li>
   Informing
  </li>
  <li>
   Motivating Others
  </li>
  <li>
   Organizational Agility
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value.
 <br/>
 <br/>
 We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.
 <br/>
 <br/>
 <strong>
  What We Believe
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Product Leadership - Innovation that brings value to our customers
  </li>
  <li>
   Humility - Seeking out diverse perspectives and working collaboratively
  </li>
  <li>
   Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional
  </li>
  <li>
   Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse
  </li>
  <li>
   Integrity - Taking responsibility for our decisions and doing what is right
  </li>
  <li>
   Accountability - Taking ownership of our actions and driving results
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SAFETY
  <br/>
  <br/>
 </strong>
 You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!
 <br/>
 <br/>
 We also believe employee health and safety is everyone&rsquo;s responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.
 <br/>
 <br/>
 <strong>
  EQUAL EMPLOYMENT OPPORTUNITY
  <br/>
  <br/>
 </strong>
 PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
 <br/>
 <br/>
 <strong>
  VISA SPONSORSHIP
  <br/>
  <br/>
 </strong>
 PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.
 <br/>
 <br/>
 <strong>
  NO UNAUTHORIZED REFERRALS FROM RECRUITERS &amp; VENDORS
  <br/>
  <br/>
 </strong>
 Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.
 <br/>
 <br/>
 <strong>
  GLOBAL TERMS OF USE AND PRIVACY STATEMENT
  <br/>
  <br/>
 </strong>
 Carefully read the PHINIA Privacy Policy before using this website. Your ability to access and use this website and apply for a job at PHINIA are conditioned on your acceptance and compliance with these terms.
 <br/>
 <br/>
 Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review.
 <br/>
 <br/>
 Before submitting your application you will be asked to confirm your agreement with the terms.
 <br/>
 <br/>
 <em>
  <strong>
   Career Scam Disclaimer:
  </strong>
  <br/>
  <br/>
 </em>
 <em>
  PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA&rsquo;s website to verify the authenticity of any employment opportunities.
  <br/>
  <br/>
 </em>
 Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com.
</div>


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