customer service - english

customer service english

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>İzmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
İzmir</p></div></div></div><div></div>

Customer Service - English

Kärcher

<div><div><b>Job Description</b></div><br>
<ul>
<li>
<div>Conduct periodic meetings with corporate customers within the assigned sales channel; perform machine presentations and demonstrations; evaluate customer requests related to this channel and develop appropriate cleaning solutions; increase sales to corporate customers; manage collections for completed sales; maintain, manage, and develop customer relationships.</div></li><br>
<li>
<div>Develop projects aimed at increasing business volume in line with customer needs and demands; inform customers about new products and services.</div></li><br>
<li>
<div>Contribute to the development of sales channels.</div></li><br>
<li>
<div>Conduct initial meetings with leads who contact the Company directly and follow up on these requests.</div></li><br>
<li>
<div>Coordinate with the direct manager regarding customers who can be defined as key accounts in terms of potential and continuity.</div></li><br>
<li>
<div>Monitor target customer groups, expectations, competitor activities, and market trends within the assigned region and report findings to the manager.</div></li><br>
<li>
<div>Coordinate with the After-Sales Services Department regarding technical service requests received from customers.</div></li><br>
<li>
<div>Ensure that all sales-related tasks, reports, and assignments requested by the manager are prepared and submitted accurately and on time.</div></li><br>
<li>
<div>Achieve customer- and region-based sales targets.</div></li></ul><br>
<p></p>
<div><b>Required Qualifications and Competencies</b></div><br>
<ul>
<li>
<div>Bachelor&rsquo;s degree or higher.</div></li><br>
<li>
<div>Preferably fluent in English.</div></li><br>
<li>
<div>Minimum of 2 years of field sales experience.</div></li><br>
<li>
<div>Strong communication and presentation skills, ability to conduct field analysis, and strong analytical thinking capabilities.</div></li><br>
<li>
<div>Valid Class B driver&rsquo;s license and no restrictions on travel.</div></li><br>
<li>
<div>Completion of military service (for male candidates).</div></li></ul><br>
<p></p>
<div><b>Our K&auml;rcher WOW Package</b></div><br>
<ul>
<li>
<div>Health and Life Insurance</div></li><br>
<li>
<div>Company Car</div></li><br>
<li>
<div>Meal Card</div></li><br>
<li>
<div>Employee Discount</div></li><br>
<li>
<div>Gift Leave Policy</div></li></ul><br>
<p></p>
<div><b>So, wanna WOW with us?</b></div>
<div>Simply upload your resume online and leave your contact information.<br>
We look forward to getting to know you!</div></div>

Regional Sales Specialist

Miniclip

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  Delivering business focused customer service in English and Turkish to improve a game experience to our players is very important for the Miniclip Player Support team.
 </p>
 <p>
  We&rsquo;re looking for a
  <strong>
   <em>
    Jr. Player Support Representative
   </em>
  </strong>
  to join our team in Izmir, who would help to handle feedback and complaints, find trends, try to identify the root cause behind the contact and take adequate actions in order to keep our players happy and engaged.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    This position requires working on-site in Izmir.
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Miniclip is looking for a
  <strong>
   &ldquo;Jr. Player Support Representative&rdquo;
  </strong>
  to hire in our
  <strong>
   Masomo (Turkey) Gaming Studio in &Idot;zmir.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities;
  </strong>
 </p>
 <p>
  You would mostly work with our biggest titles like Head Ball 2, Basketball Arena and upcoming games. As the first point of contact for inquiries from our customers, your primary responsibilities will include;
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Review and manage incoming questions and feedback regarding accounts,
  </li>
  <li>
   purchases, gameplay, and technical issues by organising, tagging, and responding to
  </li>
  <li>
   tickets in line with protocol within the support tool.
  </li>
  <li>
   Identify trends in incoming enquiries and analyse the root causes of complaints
  </li>
  <li>
   across sources to drive business improvements and enhance the players&rsquo; experience.
  </li>
  <li>
   Ensuring that the information shared with players is up-to date and correct;
  </li>
  <li>
   Reporting technical issues, bugs and feedback to relevant teams (Production,
  </li>
  <li>
   Advertising, Marketing etc.);
  </li>
  <li>
   Suggesting ideas for improving player&rsquo;s experience in the game and our processes
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What are we looking for?
  </strong>
 </p>
 <p>
  We&rsquo;re looking for a hard-working, team-oriented candidate who is passionate about providing support to our users. The ideal candidate has;
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A proven track record of providing value-driven customer service in Technology industry (1+ years of experience)
  </li>
  <li>
   The ability to work under pressure in a fast-paced, agile environment
  </li>
  <li>
   Excellent attention to detail and ability to follow strict procedures even with repetitive tasks
  </li>
  <li>
   Approach tasks and decisions with a business-oriented mindset, considering the impact on company goals, player satisfaction, and overall e&ffilig;ciency
  </li>
  <li>
   Ability to adapt communication to effectively engage with players and stakeholders from diverse cultural backgrounds
  </li>
  <li>
   Knowledge of customer service-related software, ticketing systems
  </li>
  <li>
   Ability to prioritize and manage time effectively
  </li>
  <li>
   Excellent communication skills, including fluent written and spoken English
  </li>
 </ul>
 <p>
  The following skills are desirable but not essential;
 </p>
 <ul>
  <li>
   Experience in the gaming industry
  </li>
  <li>
   Knowledge of mobile gaming trends and of the mobile market in general
  </li>
  <li>
   Knowledge in GDPR and global movements on privacy and security
  </li>
  <li>
   Experience in Statistics, Project Management and/or Marketing
  </li>
  <li>
   Knowledge in Customer Experience concept
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Please ensure that you upload your CV and a cover letter in English. CV in other languages will be automatically disqualified.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    <u>
     What Do We Offer?
    </u>
   </em>
  </strong>
 </p>
 <p>
  💰 Get paid in USD($) Currency / Competitive Salary and Bonus Package
 </p>
 <p>
  🏠 Relocation Package
 </p>
 <p>
  💵 Employee Referral Bonuses
 </p>
 <p>
  🍽️ Meal Card
 </p>
 <p>
  📚 Internal/External Training Opportunities
 </p>
 <p>
  &phone;️ Employee Support Program (Call Center Service)
 </p>
 <p>
  🎂 Birthday Leave
 </p>
 <p>
  🍳 Free Daily Breakfast
 </p>
 <p>
  🥂 Free Snacks and Beverages
 </p>
 <p>
  🩺 Private Medical Insurance
 </p>
 <p>
  🎉 Happy Hours &amp; Motivational Events
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Miniclip
  </strong>
 </p>
 <p>
  Miniclip is a global leader in games and one of the world's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience of over 450 million monthly and 70 million daily active users across mobile, PC, console, social, and online platforms. Operating in 15 countries, Miniclip develops and launches games in multiple categories across its 22 studios.
 </p>
 <p>
  Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.
 </p>
 <p>
  To date, Miniclip&rsquo;s studios and companies have generated more than 10.5 billion downloads, including the following games 8 Ball Pool, Subway Surfers, Golf Battle, Football Strike, Carrom Pool, OSM - Online Soccer Manager&trade;, Football Rivals , Pure Sniper , Puzzle Page&trade;, Head Ball 2, Motorsport Manager, Darts of Fury, Ultimate Golf, Mini Football, Triple Match 3D&trade;, Agar.io, PowerWash Simulator, Sudoku.com&trade;, and We Are Warriors&trade;.
 </p>
 <p>
  https//miniclip.com/
 </p>
</div>


Junior Player Support Representative

DHL Global Forwarding

<div>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 The Field Sales Executive is responsible for generating Revenue, Volume and GP by promoting and selling mainly for Roadfreight services to customers. This role requires extensive knowledge of logistics, excellent communication and negotiation skills, and the ability to build and maintain strong customer relationships.
 <br/>
 <br/>
 <strong>
  Job Purpose:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prospecting and Lead Generation: Identify potential customers and leads through market research, cold calling, networking, and other means to expand the customer base through pipeline development.
  </li>
  <li>
   Customer Relationship Management: Build and maintain strong and long term relationships with potential customers to understand their needs.
  </li>
  <li>
   Quoting: Prepare and present rates based on the customer's requirements by using default system.
  </li>
  <li>
   Contract Negotiation: Negotiate terms and conditions for tenders and RFQ&rsquo;s, including rates and service levels
  </li>
  <li>
   Market Analysis: Stay updated on industry trends, competitive pricing, and market conditions to adjust sales strategies and maintain a competitive edge.
  </li>
  <li>
   Sales Targets: Meet or exceed sales targets set by the company to contribute to its growth and profitability.
  </li>
  <li>
   CRM usage and Reporting: Maintain detailed records of customer interactions, sales activities, and contracts in the CRM. Generate reports to management on sales progress.
  </li>
  <li>
   Collaboration: Work closely with the pricing and operations team to meet the customer's expectations.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge, Skills and Experience:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree in Business, Logistics, or a related field
  </li>
  <li>
   Min 5 years of Sales experience in the logistics industry
  </li>
  <li>
   Excellent communication, negotiation, and presentation skills.
  </li>
  <li>
   Good command in English and Turkish (written&amp;spoken)
  </li>
  <li>
   Proficiency in using sales and customer relationship management (CRM) software.
  </li>
  <li>
   Strong problem-solving skills, self-motivated and teamwork oriented
  </li>
  <li>
   B class driving licence holder with no travel restrictions
  </li>
  <li>
   Residence in &Idot;zmir
  </li>
  <li>
   No military obligation for male candidates
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
</div>


Field Sales Manager - İzmir

<div><p><b>Job Summary:</b></p>
<p>The Field Sales Executive is responsible for generating Revenue, Volume and GP by promoting and selling mainly for Roadfreight services to customers. This role requires extensive knowledge of logistics, excellent communication and negotiation skills, and the ability to build and maintain strong customer relationships.</p><br>
<p><b>Job Purpose:</b></p>
<ul><li>Prospecting and Lead Generation: Identify potential customers and leads through market research, cold calling, networking, and other means to expand the customer base through pipeline development.</li>
<li>Customer Relationship Management: Build and maintain strong and long term relationships with potential customers to understand their needs.</li>
<li>Quoting: Prepare and present rates based on the customer's requirements by using default system.</li>
<li>Contract Negotiation: Negotiate terms and conditions for tenders and RFQ&rsquo;s, including rates and service levels</li>
<li>Market Analysis: Stay updated on industry trends, competitive pricing, and market conditions to adjust sales strategies and maintain a competitive edge.</li>
<li>Sales Targets: Meet or exceed sales targets set by the company to contribute to its growth and profitability.</li>
<li>CRM usage and Reporting: Maintain detailed records of customer interactions, sales activities, and contracts in the CRM. Generate reports to management on sales progress.</li>
<li>Collaboration: Work closely with the pricing and operations team to meet the customer's expectations.</li></ul><br>
<p><b>Knowledge, Skills and Experience:</b></p><br>
<ul><li>University degree in Business, Logistics, or a related field</li>
<li>Min 5 years of Sales experience in the logistics industry</li>
<li>Excellent communication, negotiation, and presentation skills.</li>
<li>Good command in English and Turkish (written&amp;spoken)</li>
<li>Proficiency in using sales and customer relationship management (CRM) software.</li>
<li>Strong problem-solving skills, self-motivated and teamwork oriented</li>
<li>B class driving licence holder with no travel restrictions</li>
<li>Residence in İzmir</li>
<li>No military obligation for male candidates</li><br>
</ul><div></div><br>
<div>#LI-TUR</div></div>

M9 LOGISTICS

<div>
 <strong>
  About
  <br/>
  <br/>
 </strong>
 <strong>
  About company
  <br/>
  <br/>
 </strong>
 We are an international forwarding company. We work worldwide in many countries - our great team with different backgrounds in Europe, Asia, the Americas. But whatever we work, whatever language we speak, we are all united by one general vision &ndash; to move forward and create a better life for many people. Our wonderful team are the heart and soul of our business and are an integral part of its success. Therefore, to expand our capabilities we are looking for an
 <strong>
  Sales Executive
 </strong>
 who will share our values and become part of our friendly M9 Team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively manage sales activities
  </li>
  <li>
   Propose ideas to the manager about sales methods to increase sales volume and efficiency.
  </li>
  <li>
   Achieve revenue and performance targets based on assigned goals.
  </li>
  <li>
   Analyze and report the sales target vs. actual performance to the manager monthly.
  </li>
  <li>
   Develop the customer portfolio and ensure the sustainability of existing customer satisfaction.
  </li>
  <li>
   Conduct customer visits and report to the manager.
  </li>
  <li>
   Coordinate sales processes with the operations team.
  </li>
  <li>
   Design service approaches that enhance success and satisfaction.
  </li>
  <li>
   Monitor collection and financial processes and inform the manager.
  </li>
  <li>
   Identify market opportunities and trends, create action plans, and report to the manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduate of relevant university departments.
  </li>
  <li>
   Knowledgeable and experienced in freight forwarder regulations.
  </li>
  <li>
   Proficient in English.
  </li>
  <li>
   Suitable for teamwork.
  </li>
  <li>
   Developed sales skills.
  </li>
  <li>
   Strong planning and problem-solving skills, advanced analytical thinking capability.
  </li>
  <li>
   Goal-oriented and able to maintain personal motivation in challenging processes.
  </li>
  <li>
   Successful in interpersonal relationships, strong representation and persuasion skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Area for growth.
  </li>
  <li>
   Company car for business purposes.
  </li>
  <li>
   Opportunity to work with our worldwide offices and client&rsquo;s network.
  </li>
  <li>
   Access to modern IT tools and systems.
  </li>
 </ul>
</div>


Sales Executive

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 <br/>
 <br/>
 This Position reports to:
 <br/>
 <br/>
 Factory PM Team Leader
 <br/>
 <br/>
 <br/>
 <strong>
  Your Role And Responsibilities
  <br/>
  <br/>
 </strong>
 We seek an Associate Project Manager to manage projects in Electrification Distribution Solutions Division factory where &lsquo;Air Insulated Metal Clad MV Cubicles' are manufactured. The project manager will be responsible to manage the projects starting from order intake until the contract completion being in coordination externally with the customers and internally with the tendering, engineering, sourcing, production, quality, finance and service departments.
 <br/>
 <br/>
 The work model for the role is: hybrid
 <br/>
 <br/>
 You will be mainly accountable for:
 <br/>
 <br/>
 <ul>
  <li>
   Overall Project Management and execution of orders based on technical specifications and commercial contractual requirements
  </li>
  <li>
   Execution of orders including scheduling, tracking, shipment, invoicing coordination, closing and being single point of contact for all technical and commercial coordination with customers and suppliers from the beginning to the end
  </li>
  <li>
   Ensuring all project management activities performed in strict accordance with ABB Business Ethics
  </li>
  <li>
   ABB policy, contractual agreements, quality standards, health, safety &amp; environment requirements, financial targets, as well as schedule commitments
  </li>
  <li>
   Realizing the overall impact of scope changes &amp; claims and strategically negotiating as they arise to ABB&rsquo;s best interest. Also pursue strategic change order opportunities to increase customer orders and lower risk
  </li>
  <li>
   Planning critical path, monitor and controlling project activities to enhance cash flow
  </li>
  <li>
   Accurately forecasting project revenue, profitability, costs, margins and cash flow
  </li>
  <li>
   Delivering &amp; invoicing the projects as per customer and company KPI expectations (Revenue, On Time Delivery etc.)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications For The Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree in Electrical Engineering or Electrical &amp; Electronics Engineering
  </li>
  <li>
   Proficient verbal and written communications skills in Turkish and English
  </li>
  <li>
   Experience in project management, engineering, service, test
  </li>
  <li>
   Working experience in medium voltage and low voltage systems is a plus
  </li>
  <li>
   Working experience in a manufacturing facility is preferable (like project management, engineering)
  </li>
  <li>
   Able to communicate effectively, able to manage projects, team work oriented &amp; customer oriented
  </li>
  <li>
   action oriented, insightful, commitment to proficiency, decision making, flexibility and self-learning, leadership, negotiation, problem solving capability
  </li>
  <li>
   Having a valid driving license &amp; no obstacle for traveling
   <br/>
   <br/>
  </li>
 </ul>
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>


Associate Project Manager

Explore 62+ Customer service english in Izmir this January. Find roles across top companies and apply now to boost your career.

62 customer service english jobs IN Izmir

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Field Sales Manager - İzmir

Sales Executive

Associate Project Manager