customer service - german

customer service - english

sales support specialist

customer service english

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>&#304;zmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
Join Concentrix Today!<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
&#304;zmir</p></div></div></div><div></div>

Customer Service - English

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 <br/>
 <br/>
 This Position reports to:
 <br/>
 <br/>
 Service Team Leader
 <br/>
 <br/>
 The work model for the role is: {onsite}
 <br/>
 <br/>
 <strong>
  Your role and responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Performing service tasks like installation and commissioning of equipment, identifying technical problems, making analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements etc.)
  </li>
  <li>
   Consulting with and advising customers on the most suitable service solutions in accordance with standard processes, procedures, and safety guidelines
  </li>
  <li>
   Creating and maintaining close relationships with customers, appreciating their needs, and providing specialist assistance and solutions
  </li>
  <li>
   Exploring the cause of simple equipment failure and making recommendations to avoid repeating the problem in the future. Complete on-site diagnostics and service calls
  </li>
  <li>
   Performing preventative maintenance Installation, maintenance and troubleshooting of domestic and international UPSs and related power protection products
  </li>
  <li>
   Manage and maintain customer relationships and follow up on customer feedback to ensure high level of customer satisfaction, giving emergency assistance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications for the role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Electrical Engineering / Electrical/Electronic or related fields
  </li>
  <li>
   Minimum 3 years of experience
  </li>
  <li>
   Experienced in Switchgear service and knowledge on ABB protection Relay, Communication protocols, Primary and secondary testing
  </li>
  <li>
   In-depth understanding of installation, maintenance, and repair processes, Use measuring and mounting tools
  </li>
  <li>
   Good knowledge of English and Turkish, Good communication skills
  </li>
  <li>
   Service logic and customer-oriented
  </li>
  <li>
   Have knowledge Microsoft office programs
  </li>
  <li>
   Having a valid driving license &amp; no obstacle for traveling
   <br/>
   <br/>
  </li>
 </ul>
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>


Field Service Engineer LV-MV Switchgear

<div><div><div><div><div><b>Location</b></div>
<div>İzmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
İzmir - T&uuml;rkiye</p></div></div></div><div></div>

Customer Service - German

<div><div><div><div><div><b>Location</b></div>
<div>&#304;zmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
Join Concentrix Today!<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
&#304;zmir - T&uuml;rkiye</p></div></div></div><div></div>

Miniclip

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  Delivering business focused customer service in English and Turkish to improve a game experience to our players is very important for the Miniclip Player Support team.
 </p>
 <p>
  We&rsquo;re looking for a
  <strong>
   <em>
    Jr. Player Support Representative
   </em>
  </strong>
  to join our team in Izmir, who would help to handle feedback and complaints, find trends, try to identify the root cause behind the contact and take adequate actions in order to keep our players happy and engaged.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    This position requires working on-site in Izmir.
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Miniclip is looking for a
  <strong>
   &ldquo;Jr. Player Support Representative&rdquo;
  </strong>
  to hire in our
  <strong>
   Masomo (Turkey) Gaming Studio in &Idot;zmir.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities;
  </strong>
 </p>
 <p>
  You would mostly work with our biggest titles like Head Ball 2, Basketball Arena and upcoming games. As the first point of contact for inquiries from our customers, your primary responsibilities will include;
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Review and manage incoming questions and feedback regarding accounts,
  </li>
  <li>
   purchases, gameplay, and technical issues by organising, tagging, and responding to
  </li>
  <li>
   tickets in line with protocol within the support tool.
  </li>
  <li>
   Identify trends in incoming enquiries and analyse the root causes of complaints
  </li>
  <li>
   across sources to drive business improvements and enhance the players&rsquo; experience.
  </li>
  <li>
   Ensuring that the information shared with players is up-to date and correct;
  </li>
  <li>
   Reporting technical issues, bugs and feedback to relevant teams (Production,
  </li>
  <li>
   Advertising, Marketing etc.);
  </li>
  <li>
   Suggesting ideas for improving player&rsquo;s experience in the game and our processes
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What are we looking for?
  </strong>
 </p>
 <p>
  We&rsquo;re looking for a hard-working, team-oriented candidate who is passionate about providing support to our users. The ideal candidate has;
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A proven track record of providing value-driven customer service in Technology industry (1+ years of experience)
  </li>
  <li>
   The ability to work under pressure in a fast-paced, agile environment
  </li>
  <li>
   Excellent attention to detail and ability to follow strict procedures even with repetitive tasks
  </li>
  <li>
   Approach tasks and decisions with a business-oriented mindset, considering the impact on company goals, player satisfaction, and overall e&ffilig;ciency
  </li>
  <li>
   Ability to adapt communication to effectively engage with players and stakeholders from diverse cultural backgrounds
  </li>
  <li>
   Knowledge of customer service-related software, ticketing systems
  </li>
  <li>
   Ability to prioritize and manage time effectively
  </li>
  <li>
   Excellent communication skills, including fluent written and spoken English
  </li>
 </ul>
 <p>
  The following skills are desirable but not essential;
 </p>
 <ul>
  <li>
   Experience in the gaming industry
  </li>
  <li>
   Knowledge of mobile gaming trends and of the mobile market in general
  </li>
  <li>
   Knowledge in GDPR and global movements on privacy and security
  </li>
  <li>
   Experience in Statistics, Project Management and/or Marketing
  </li>
  <li>
   Knowledge in Customer Experience concept
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Please ensure that you upload your CV and a cover letter in English. CV in other languages will be automatically disqualified.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    <u>
     What Do We Offer?
    </u>
   </em>
  </strong>
 </p>
 <p>
  💰 Get paid in USD($) Currency / Competitive Salary and Bonus Package
 </p>
 <p>
  🏠 Relocation Package
 </p>
 <p>
  💵 Employee Referral Bonuses
 </p>
 <p>
  🍽️ Meal Card
 </p>
 <p>
  📚 Internal/External Training Opportunities
 </p>
 <p>
  &phone;️ Employee Support Program (Call Center Service)
 </p>
 <p>
  🎂 Birthday Leave
 </p>
 <p>
  🍳 Free Daily Breakfast
 </p>
 <p>
  🥂 Free Snacks and Beverages
 </p>
 <p>
  🩺 Private Medical Insurance
 </p>
 <p>
  🎉 Happy Hours &amp; Motivational Events
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Miniclip
  </strong>
 </p>
 <p>
  Miniclip is a global leader in games and one of the world's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience of over 450 million monthly and 70 million daily active users across mobile, PC, console, social, and online platforms. Operating in 15 countries, Miniclip develops and launches games in multiple categories across its 22 studios.
 </p>
 <p>
  Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.
 </p>
 <p>
  To date, Miniclip&rsquo;s studios and companies have generated more than 10.5 billion downloads, including the following games 8 Ball Pool, Subway Surfers, Golf Battle, Football Strike, Carrom Pool, OSM - Online Soccer Manager&trade;, Football Rivals , Pure Sniper , Puzzle Page&trade;, Head Ball 2, Motorsport Manager, Darts of Fury, Ultimate Golf, Mini Football, Triple Match 3D&trade;, Agar.io, PowerWash Simulator, Sudoku.com&trade;, and We Are Warriors&trade;.
 </p>
 <p>
  https//miniclip.com/
 </p>
</div>


Junior Player Support Representative

<b>Date:</b> 2 Dec 2025
<br><br>
<b>Location:</b> Izmir, TR
<br><br>
<b>Company:</b> Miniclip
<br><br>
Job Description
<br><br>
Delivering business focused customer service in English and Turkish to improve a game experience to our players is very important for the Miniclip Player Support team. We’re looking for a Support Representative to join our team in Izmir, who would help to handle feedback and complaints, find trends, try to identify the root cause behind the contact and take adequate actions in order to keep our players happy and engaged.
<br><br>
What will you be doing at Masomo?
<br><br>
You would mostly work with our biggest titles like Head Ball 2, Basketball Arena and upcoming games. As the first point of contact for inquiries from our customers, your primary responsibilities
<br><br>
<b>will include:</b><br>
Review and manage incoming questions and feedback regarding accounts,
<br>purchases, gameplay, and technical issues by organising, tagging, and responding to
<br>tickets in line with protocol within the support tool.
<br>Identify trends in incoming enquiries and analyse the root causes of complaints
<br>across sources to drive business improvements and enhance the players’ experience.
<br>Ensuring that the information shared with players is up-to date and correct;
<br>Reporting technical issues, bugs and feedback to relevant teams (Production,
<br>Advertising, Marketing etc.);
<br>Suggesting ideas for improving player’s experience in the game and our processes;
<br>What are we looking for?
<br><br>
We’re looking for a hard-working, team-oriented candidate who is passionate about providing support to our users. The ideal candidate has:
<br><br>
A proven track record of providing value-driven customer service in Technology industry (1+ years of experience);
<br>The ability to work under pressure in a fast-paced, agile environment;
<br>Excellent attention to detail and ability to follow strict procedures even with repetitive
<br>tasks;
<br>Approach tasks and decisions with a business-oriented mindset, considering the impact on company goals, player satisfaction, and overall eﬃciency.
<br>Ability to adapt communication to effectively engage with players and stakeholders
<br>from diverse cultural backgrounds.
<br>Knowledge of customer service-related software, ticketing systems.
<br>Ability to prioritize and manage time effectively.
<br>Excellent communication skills, including fluent written and spoken English;
<br><br>
<b>The following skills are desirable but not essential:</b><br>
Experience in the gaming industry;
<br>Knowledge of mobile gaming trends and of the mobile market in general;
<br>Knowledge in GDPR and global movements on privacy and security;
<br>Experience in Statistics, Project Management and/or Marketing
<br>Knowledge in Customer Experience concept;
<br><br>
Please ensure that you upload your CV and a cover letter in English. CV in other languages will be automatically disqualified.
<br><br>
About Miniclip
<br><br>
Miniclip is a global leader in games and one of the world's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience of over 450 million monthly and 70 million daily active users across mobile, PC, console, social, and online platforms. Operating in 15 countries, Miniclip develops and launches games in multiple categories across its 22 studios.
<br><br>
Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.
<br><br>
To date, Miniclip’s studios and companies have generated more than 10.5 billion downloads, including the following games: 8 Ball Pool, Subway Surfers, Golf Battle, Football Strike, Carrom Pool, OSM - Online Soccer Manager™, Football Rivals , Pure Sniper , Puzzle Page™, Head Ball 2, Motorsport Manager, Darts of Fury, Ultimate Golf, Mini Football, Triple Match 3D™, Agar.io, PowerWash Simulator, Sudoku.com™, and We Are Warriors™.
<br><br>
For more information, visit https://miniclip.com/

Spa Soul

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 Spa Operation Manager (IZM) at Spa Soul
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 Location
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 &Idot;zmir, Turkey
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 Salary
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 $15000 - $30000 /year
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 Job Type
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 Full-time
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 <br/>
 Date Posted
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 February 5th, 2024
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 <br/>
 Apply Now
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 View All Jobs
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 <br/>
 Download File
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 <br/>
 Objective
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 <br/>
 To oversee spa treatment and services operations and recommend and implement strategies to achieve performance and revenue targets.
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 <strong>
  Key Responsibilities
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 </strong>
 <ul>
  <li>
   Supervise daily spa operations and liaise with department heads to ensure cleanliness, maintenance, and service standards are upheld.
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   Ensure the spa&rsquo;s operating procedures and policies manuals are implemented as required
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   Supervise spa therapists and receptionists, answering queries and identify training needs
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  <li>
   Develop the therapists&rsquo; roster and assist the receptionist with the appointment schedule
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  <li>
   Ensure the spa&rsquo;s operating procedures and policies manuals are implemented and updated as required
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  <li>
   Reference and abide by the spa&rsquo;s Standard Operating Procedures, Policies &amp; Forms Manuals
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  <li>
   Manage client feedback
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  </li>
 </ul>
 <strong>
  Requirements
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  <br/>
 </strong>
 <ul>
  <li>
   Well knowledge of English in business writing and speaking (Second language is preferred)
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  <li>
   Two (2) years spa supervising experience in an international standard spa
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  <li>
   Effective communication skills
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   People person nature
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   High school diploma or certificate in sales
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   Willing to work shift hours, including evening and weekends
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   <br/>
  </li>
 </ul>
 <strong>
  Proven Business Skills
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 </strong>
 <ul>
  <li>
   Operations management
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   Financial reporting
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   Human resource management
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  <li>
   Public relations and marketing
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  <li>
   Retail management
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  <li>
   Customer service
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  <li>
   Industry analysis
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  <li>
   Computer literate (mid-advanced level)
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  <li>
   Business writing
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   <br/>
  </li>
 </ul>
 <strong>
  Language(s) Required
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 </strong>
 <ul>
  <li>
   English
  </li>
  <li>
   Other
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   <br/>
  </li>
 </ul>
 <strong>
  Personality traits
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  <br/>
 </strong>
 <ul>
  <li>
   Articulate verbal and written communication
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  <li>
   Interpersonal skills
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  <li>
   Self-motivated
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  <li>
   Enthusiastic
  </li>
  <li>
   Empathetic
  </li>
  <li>
   Sales oriented
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  <li>
   Professional presentation
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   <br/>
  </li>
 </ul>
 <strong>
  ⚠️ Please Read Before Applying
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  <br/>
 </strong>
 <ul>
  <li>
   Remuneration: The displayed annual salary is an On-Target Earnings (OTE) figure, which includes estimated bonuses and commissions.
  </li>
  <li>
   Salary Structure: Our base salary structure is standardized. Progression within this structure is based on seniority, defined by tenure, and includes an annual bonus increment awarded for each completed year of service.
  </li>
  <li>
   OTE Variation: The OTE is subject to variation based on the specific branch and monthly targets due to differing bonus and commission potentials.
  </li>
  <li>
   Salary Expectations: We do not solicit salary expectations from applicants during the recruitment process.
  </li>
  <li>
   Candidate Suitability: Candidates for whom the published OTE range, considering branch-specific variable components, does not align with their financial requirements are advised not to proceed with an application.
  </li>
  <li>
   CV Requirements: Applications submitted with CVs that do not include a photograph, or that are otherwise incomplete, will not be processed and will be eliminated from consideration.
   <br/>
   <br/>
  </li>
 </ul>
 Apply Now
</div>


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