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customer services assistant manager

LaLaMove

<div><div><div>At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world&rsquo;s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!</div><div></div><div><br>
To provide exceptional frontline people leadership and operational management for the Level 1 and Level 2 Contact Centre for Lalamove in Turkey.</div><div></div><div><br>
Office location: 4. Levent, Turkey</div></div>
<div><div><h3 class="jobSectionHeader"><b>What we seek:</b></h3><ul><li><ul><li>
Manages frontline operation teams to ensure operational excellence and excellent customer service.</li><li>
Produce accurate reports, identify root cause, and come up with relevant action plans to address the gaps in relation to team, department KPIs and service quality standards.</li><li>
Develop a productive and achievement oriented working environment for employees resulting in high engagement scores.</li><li>
Provide effective coaching and performance management to the Customer Service Team Leaders as required to enable the best chance of employee success and customer satisfaction.</li><li>
Coordinate with relevant personnel and stakeholders, including Managing Directors, CX Functional team and other departments, in solving problems that would address staffing requirements, work assignments and the like in ensuring that L1 and L2 operations are functioning at its optimum.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Additional Responsibilities:</b></h3><ul><li><ul><li>
Complete ad-hoc assignments from CX Functional team.
</li><li>Contribute to the Lalamove growth in Turkey</li><li>
Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What you'll need:</b></h3><ul><li><ul><li>
Degree holder with a proven track record of stakeholder management</li><li>
Proficiency of computer skill in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite</li><li>
Ability to communicate effectively with people at different levels</li><li>
Ability to develop, implement and review policies and procedures</li><li>
At least 4 years work experience in customer service field, with a minimum of 1 year in team management capacity</li><li>
A sound knowledge and understanding of contact centre management principles</li><li>
Excellent command of written and communication skills in English and Native written and communication skills in Turkish</li><li>
Experience in a logistics or start up environment would be an advantage</li><li>
Experience in multi-location, multi-culture environment is a plus</li></ul></li></ul></div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Customer Services Assistant Manager

Guess Europe Sagl

<div>
 Guess, a renowned leader in the global fashion industry, is seeking a Assistant Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals.
 <br/>
 <br/>
 <ul>
  <li>
   Assistant Store Manager in daily operations and overall management of the store
  </li>
  <li>
   Lead and motivate the sales team to achieve store sales goals and objectives
  </li>
  <li>
   Provide exceptional customer service by addressing customer inquiries and resolving issues
  </li>
  <li>
   Ensure product displays, signage, and merchandising standards are maintained throughout the store
  </li>
  <li>
   Assist in training and onboarding new employees to ensure a knowledgeable team
  </li>
  <li>
   Monitor inventory levels and assist in managing stock replenishment and orders
  </li>
  <li>
   Conduct regular store audits to ensure compliance with company policies and procedures
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in a retail management or supervisory role
  </li>
  <li>
   Strong leadership and team-building skills with the ability to motivate others
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Ability to analyze sales data and make informed decisions
  </li>
  <li>
   Detail-oriented with strong organizational skills
  </li>
  <li>
   Flexibility to work various shifts, including weekends and holidays
  </li>
  <li>
   Univercity diploma required; a degree in business or a related field is a plus
  </li>
 </ul>
</div>


Assistant Store Manager (İstanbul Optimum)

 Guess

<div><p>Guess, a renowned leader in the global fashion industry, is seeking a Assistant Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals.</p><p></p><ul>
<li>Assistant Store Manager in daily operations and overall management of the store.</li>
<li>Lead and motivate the sales team to achieve store sales goals and objectives.</li>
<li>Provide exceptional customer service by addressing customer inquiries and resolving issues.</li>
<li>Ensure product displays, signage, and merchandising standards are maintained throughout the store.</li>
<li>Assist in training and onboarding new employees to ensure a knowledgeable team.</li>
<li>Monitor inventory levels and assist in managing stock replenishment and orders.</li>
<li>Conduct regular store audits to ensure compliance with company policies and procedures.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Proven experience in a retail management or supervisory role.</li>
<li>Strong leadership and team-building skills with the ability to motivate others.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to analyze sales data and make informed decisions.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>Flexibility to work various shifts, including weekends and holidays.</li>
<li>Univercity diploma required; a degree in business or a related field is a plus.</li></ul></div>

Golden Goose

<div>
 <p>
  <em>
   Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Description
  </strong>
 </p>
 <p>
  We are looking for a passionate talent to build our customer experience.
 </p>
 <p>
  The candidate will join the store team located in Istanbul.
 </p>
 <p>
  The position will report directly to the Store Manager.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   MISSION
  </strong>
 </p>
 <p>
  The Assistant Manager supports the Store Manager in organizing, planning, and implementing the strategies to achieve sales goals and overall store success. Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Duties And Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI&rsquo;s and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology;
  </li>
  <li>
   Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards;
  </li>
  <li>
   Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly;
  </li>
  <li>
   Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling;
  </li>
  <li>
   Ensure that the team proactively manage clienteling activities in coordination with CRM department;
  </li>
  <li>
   Acting as a brand ambassador, conveys the brand&rsquo;s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements;
  </li>
  <li>
   Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, ensuring that products are displayed accordingly with the brand's image and standards to boost sales;
  </li>
  <li>
   Support the Store Manager and inspire the team by ensuring the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills;
  </li>
  <li>
   Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity;
  </li>
  <li>
   Support the Store Manager in overseeing staffing for open positions, ensuring that all recruits meet the company standards in terms of skills, experience, and potential;
  </li>
  <li>
   Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure);
  </li>
  <li>
   Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health &amp; Safety are put in place;
  </li>
  <li>
   Ensure the stock and the backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.);
  </li>
  <li>
   Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Requirements
  </strong>
 </p>
 <ul>
  <li>
   Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
  </li>
  <li>
   Sales background: previous experience preferably in retail sector in similar role
  </li>
  <li>
   Strong communication skills, with the ability to listen actively and engage thoughtfully
  </li>
  <li>
   A problem solver who can identify issues, evaluate solutions, and make informed decisions
  </li>
  <li>
   A team player who values collaboration and can work towards common goals
  </li>
  <li>
   Effective time management, prioritizing tasks efficiently
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Location: Istanbul
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
  </em>
 </p>
</div>


Assistant Store Manager - Istanbul

Aktif Bank

<div>
 <p>
  <strong>
   Digital Communications and Social Media Assistant Manager/Manager
  </strong>
 </p>
 <p>
  <strong>
   If you are in for an experience without limits at Aktif Bank, this position is what you are looking for.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Perhaps, you are the teammate who will join us as &ldquo;Digital Communications and Social Media Assistant Manager/Manager&rdquo; and with whom we will accomplish great things together.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHY SHOULD YOU APPLY?
  </strong>
 </p>
 <p>
  Bachelor's degree preferably in advertising other relevant fields
 </p>
 <ul>
  <li>
   Minimum 4 years of experience in digital brand communication and social media management
  </li>
  <li>
   Experience in managing digital brand awareness campaigns
  </li>
  <li>
   Ability to manage content for multiple social media channels. Tiktok experience is a must.
  </li>
  <li>
   A forward thinking mindset and hands-on experience in using AI tools for creative content development are highly valued
  </li>
  <li>
   Analytical mindset for analyzing data
  </li>
  <li>
   Proactive and creative thinker
  </li>
  <li>
   Good at peer to peer communication
  </li>
  <li>
   Customer focused
  </li>
  <li>
   Experience in banking industry is a plus
  </li>
  <li>
   High proficiency in English
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If yes, apply immediately.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   THIS IS YOUR ONE DAY AT WORK. HOW DOES IT SOUND?
  </strong>
 </p>
 <p>
  Working with advertising and social media agencies for creative content production processes
 </p>
 <p>
  Defining the digital communications and social media strategies in line with main brand strategies
 </p>
 <p>
  Managing Aktif Bank&rsquo;s and its digital bank N Kolay&rsquo;s social media channels
 </p>
 <p>
  Creating collaborative and synergistic projects with brands within the Aktif Bank ecosystem
 </p>
 <p>
  Leading and coordinating innovative digital brand marketing initiatives for our Passo brand in collaboration with the business unit team
 </p>
 <p>
  Creating both always on and ATL campaign related digital projects
 </p>
 <p>
  Analyzing digital assets of the competitors, defining best practices. Reporting the analyses to the brand communication team.
 </p>
 <p>
  Working closely with the performance marketing team and delivering the necessary assets
 </p>
 <p>
  Working in cooperation with the social media monitoring team, supervising the brand&rsquo;s tone of voice in monitoring responses
 </p>
 <p>
  Ensuring all contents are following customer experience principles
 </p>
 <p>
  Following digital, AI and social media trends both locally and global scale and keeping the brand communication team up to date on latest trends
 </p>
 <p>
  We are waiting for your application.
 </p>
</div>


Digital Communications and Social Media Assistant Manager/Manager

BNP Paribas

<div><p><b>About Us:</b></p><p>
One of T&uuml;rkiye&rsquo;s oldest and most deeply-rooted financial institutions, T&uuml;rk Ekonomi Bankas&#305; (TEB) provides a complete array of banking financial products and services.</p><p>
In 2005, TEB entered into a strategic partnership with BNP Paribas which is one of the world's leading financial institutions and the largest bank in the Euro Zone with total assets worth EUR 2.705 billion and operations 63 countries as of year-end 2024.</p><p>
TEB carries out its activities drawing on the added value derived from BNP Paribas Group's worldwide organization, vision, global operational capabilities, superior know-how and experience.</p><p>
As of year-end 2024, TEB was offering its services to 9,6 million customers with, 8.047 employees and 436 branches.</p><p>
Within TEB, Large Corporate Credits Allocation Department is responsible for door-to-door credit allocation processes of large scale top-tier Turkish conglomerates across multiple industries.</p><p><b>
Key Responsibilities:</b></p><ul><div>
Conduct in depth financial and business analyses for Large Corporate segment clients</div><div>
Prepare credit allocation opinion based on credit proposals and comprehensive assessment reports prepared by dedicated credit analyst teams within Business Line</div><div>
Attend Credit Committee meetings and present Credit Allocation opinion</div><div>
Manage end-to-end credit allocation processes from initial assessment to final decision and post-approval monitoring</div><div>
Collaborate with Business Line, Risk, Legal, Compliance, and Operations to ensure smooth credit execution and portfolio management</div><div>
Prepare and present detailed credit memos and presentations to BNP Paribas counterparts</div><div>
Monitor portfolio performance, identify early warning signals, and propose appropriate risk mitigation measures</div><div>
Contribute to process improvements, digital development projects and internal reporting enhancements</div><div>
Participate actively in internal trainings sharing knowledge and supporting junior credit analysts</div><div>
Conduct regular client and facility visits</div></ul><ul><li>Both Manager and Assistant Manager positions will be reporting to Senior Manager.</li></ul><p><b>
Requirements:</b></p><ul><div>
Bachelor&rsquo;s degree in Business Administration, Economics, Finance or Engineering</div><div>
Minimum 5 years (for Manager) or 2 years (for Assistant Manager) of experience in corporate or commercial credit allocation / underwriting /monitoring</div><div>
Proficiency in English (both written and spoken)</div><div>
Strong analytical and financial analysis skills; ability to interpret financial statements and evaluate risks &amp; mitigants.</div><div>
Presentation and communication skills as the position holder is expected to present credit files to senior management, Credit Committee members and international BNPP stakeholders</div><div>
Ability to display both macro and micro based approaches in proactive style</div><div>
Capability in managing multiple tasks in a fast-paced environment</div><div>
Strong collaboration skills and teamwork mindset across departments</div><div>
Proficiency in MS Office programs and relevant financial analysis tools</div></ul></div>

Large Corporate Companies Credit Allocation Manager / Assistant Manager

<div><p><b>About Us</b></p><p>
One of T&uuml;rkiye&rsquo;s oldest and most deeply-rooted financial institutions, T&uuml;rk Ekonomi Bankas&#305; (TEB) provides a complete array of banking financial products and services.</p><p>
In 2005, TEB entered into a strategic partnership with BNP Paribas which is one of the world's leading financial institutions and the largest bank in the Euro Zone with total assets worth EUR 2.705 and operations in 63 countries as of year-end 2024.</p><p>
TEB carries out its activities drawing on the added value derived from BNP Paribas Group's worldwide organization, vision, global operational capabilities, superior know-how and experience.</p><p>
As of year-end 2024, TEB was offering its services to 9,6 million customers with, 8.047 employees and 436 branches.</p><p>
Within TEB, Corporate &amp; Multinational Clients (MNC) Credit Allocation Department is responsible for door-to-door credit allocation processes of corporate and multinational clients across multiple industries.</p><p><b>
Key Responsibilities:</b></p><ul><div>
Conduct in depth financial and business analyses for Corporate and MNC segment clients</div><div>
Prepare &ldquo;Executive Summary&rdquo; reports in English based on credit proposals prepared by Business Line</div><div>
Attend Head Office level and Credit Committee level meetings and present the Executive Summary along with Credit Allocation opinion</div><div>
Manage end-to-end credit allocation processes from initial assessment to final decision and post-approval monitoring</div><div>
Collaborate with Business Line, Risk, Legal, Compliance, and Operations to ensure smooth credit execution and portfolio management</div><div>
Monitor portfolio performance, identify early warning signals, and propose appropriate risk mitigation measures</div><div>
Contribute to process improvements, digital development projects and internal reporting enhancements</div><div>
Participate actively in internal trainings sharing knowledge and supporting junior credit analysts</div><div>
Conduct regular client and facility visits</div></ul><ul><li>Both Manager and Assistant Manager positions will be reporting to Senior Manager.</li></ul><p><b>
Requirements:</b></p><ul><div>
Bachelor&rsquo;s degree in Business Administration, Economics, Finance or Engineering</div><div>
Minimum 5 years (for Manager) or 2 years (for Assistant Manager) of experience in corporate or commercial credit allocation / underwriting /monitoring</div><div>
Proficiency in English (both written and spoken)</div><div>
Strong analytical and financial analysis skills; ability to interpret financial statements and evaluate risks &amp; mitigants.</div><div>
Presentation and communication skills as the position holder is expected to present credit files to senior management, Credit Committee members and international BNPP stakeholders</div><div>
Ability to display both macro and micro based approaches in proactive style</div><div>
Capability in managing multiple tasks in a fast-paced environment</div><div>
Strong collaboration skills and teamwork mindset across departments</div><div>
Proficiency in MS Office programs and relevant financial analysis tools</div></ul></div>

Corporate and MNC Credit Allocation Manager / Assistant Manager

Explore 903+ Customer services assistant manager in Istanbul Jobs In Istanbul Turkey this November. Find roles across top companies and apply now to boost your career.

903 customer services assistant manager jobs IN Istanbul Jobs In Istanbul Turkey

Customer Services Assistant Manager

Assistant Store Manager (İstanbul Optimum)

Assistant Store Manager (İstanbul Optimum)

Assistant Store Manager - Istanbul

Digital Communications and Social Media Assistant Manager/Manager

Large Corporate Companies Credit Allocation Manager / Assistant Manager

Corporate and MNC Credit Allocation Manager / Assistant Manager