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Philips Iberica SAU

Customer Lifetime Success Manager (MRI) META Customer Lifetime Success Manager (MRI) META is responsible for leading the identification of complex up-sell and cross-sell opportunities, leveraging advanced data analysis and customer insights to drive significant revenue growth. The role manages the entire small expansion sales process, coordinating with Customer Delivery and key stakeholders. The role builds strong relationships with internal and external partners, acting as a trusted advisor to customers on strategic up-sell and cross-sell opportunities. The role collaborates with marketing and product teams, leading customer feedback analysis, maintaining detailed records, and monitoring industry trends. Your Role: <ul> <li>Being the knowledge expert on the Customer Lifetime Value (CLV) Program portfolio and products, driving overall business by providing clinical and technical product (modality) expertise on the Enterprise-wide product / modality across the accounts.</li> <li>Driving business opportunities along the customer life cycle, and building strong customer installed base segmentation and customer life cycle management plans together with the regional CLV leader (Growth, Strategy co-creation, and Commercial Execution of CLV Business).</li> <li>Driving Life cycle business across Equipment and Service on enterprise-wide level (all modalities / businesses) and working directly with customers promoting options, add-ons & upgrades to convert opportunities to sales for growing CLV revenue.</li> <li>Building a network of key contacts (Sponsor & Power Sponsor - Decision Maker) and relationships within accounts to convert opportunities to sales supporting the customer buying journey.</li> <li>Teaming up and supporting internal network working closely with Account Managers, Inside Sales Team, IB Manager, CLV Lead, Sales, Marketing & Sales Back Office teams (e.g., KAM, AM, CAS, FSE, CSAM and Indirect Channel managers, Distributor/Channel Partner teams, GBS etc.) to manage opportunities and win deals.</li> <li>Supporting Account Managers in driving overall business and product deal support by providing clinical and technical product (modality) expertise on the product / modality across the accounts.</li> <li>Registration and reporting of sales activities within the provided sales tools (SFDC) and according to the defined reporting requirements. Communicating and updating all customer facing team members who contact the same IB Account.</li> <li>Creating proactive touch points to customers, utilizing multiple channels such as social media, e-com and virtual meetings. Contacting customers via telephone and/or email to respond promptly to converting leads to order by developing opportunities.</li> <li>Researching accounts to understand customer pains, use data analytics internal and external, identify key players and generate interest, as well as investigate & resolve customer queries/requests.</li> <li>Managing portfolio by setting objectives for each call to maximize territory business plans. Supporting the Account Managers and District Managers in achievement of business goals including balanced selling and BG/BIU AOP attainment and validating product forecasts.</li> <li>Developing and managing a healthy and predictable sales funnel in SFDC that meets or exceeds AOP / Forecast Targets and forecast accuracy expectations.</li> </ul> You are a part of Commercial Services Team and report directly into the Service Business Leader META. You are the right fit if; <ul> <li>Bachelor's degree in the technical or medical field.</li> <li>At least 7 years of related experience in the business/sales/marketing field on the healthcare business with experience/exposure in MR - clinical sales/marketing.</li> <li>Experience in multinational organization with cross functional teams.</li> <li>Medical/clinical background is a must.</li> <li>Regional experience in Middle East, Turkey and Africa Region is an added value.</li> <li>Structured and logical thinking.</li> <li>Customer Life time value awareness.</li> <li>IT savvy and quick to learn.</li> <li>Willing to travel extensively within the region.</li> <li>Excellent communication skills in English.</li> </ul> Preferred Skills <ul> <li>KPI Monitoring and Reporting</li> <li>Data Analysis & Interpretation</li> <li>Customer Response Management</li> <li>Strategy Development</li> <li>Stakeholder Management</li> <li>Continuous Improvement</li> <li>Service Operations</li> <li>Customer Relationship Management (CRM) Software</li> <li>Market Research & Analysis</li> <li>Sales Acumen</li> <li>Communication Tools</li> </ul> How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This role is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.<img src="https://www.jobg8.com/Tracking.aspx?GNl9oJpztr9vNHrnNhenAz0Vy3CkMDmAk" width="0" height="0" />

Customer Lifetime Success Manager (MRI) META

Philips

<div><h3 class="jobSectionHeader">Job Title
</h3>Customer Lifetime Success Manager (MRI) META
<h3 class="jobSectionHeader">Job Description
</h3>Customer Lifetime Success Manager (MRI) META is responsible for leading the identification of complex up-sell and cross-sell opportunities, leveraging advanced data analysis and customer insights to drive significant revenue growth. The role manages the entire small expansion sales process, coordinating with Customer Delivery and key stakeholders. The role builds strong relationships with internal and external partners, acting as a trusted advisor to customers on strategic up-sell and cross-sell opportunities. The role collaborates with marketing and product teams, leading customer feedback analysis, maintaining detailed records, and monitoring industry trends.
Your Role:
<ul><li>Being the knowledge expert on the Customer Lifetime Value (CLV) Program portfolio and products, driving overall business by providing clinical and technical product (modality) expertise on the Enterprise-wide product / modality across the accounts.
</li><li>Driving business opportunities along the customer life cycle, and build strong customer installed base segmentation and customer life cycle management plans together with the regional CLV leader (Growth, Strategy co-creation, and Commercial Execution of CLV Business)
</li><li>Driving Life cycle business across Equipment and Service on enterprise-wide level (all modalities / businesses) and works directly with customers promoting Options, add-ons &amp; upgrades to convert opportunities to sales for growing CLV revenue.
</li><li>Building a network of key contacts (Sponsor &amp; Power Sponsor &ndash; Decision Maker) and relationships within accounts to convert opportunities to sales supporting the customer buying journey.
</li><li>Teaming up and supporting internal network working closely with Account Managers, Inside Sales Team, IB Manager, CLV Lead, Sales, Marketing &amp; Sales Back Office teams (e.g., KAM, AM, CAS, FSE, CSAM and Indirect Channel managers, Distributor/Channel Partner teams, GBS etc) to manage opportunities and win deals.
</li><li>Supporting Account Managers in driving overall business and product deal support by providing clinical and technical product (modality) expertise on the product / modality across the accounts.
</li><li>Registration and reporting of sales activities within the provided sales tools (SFDC) and according to the defined reporting requirements. Communicating and updating all customer facing team members who contact the same IB Account.
</li><li>Creating proactive touch points to customers, utilizing multiple channels such as social media, e-com and virtual meetings. Contacting customers via telephone and/or email to new and/or competition accounts as well as be responsible for the timely response to converting leads to order by developing opportunities.
</li><li>Researching accounts to understand customer pains, use data analytics internal and external, identify key players and generate interest, as well as investigation &amp; resolve customer queries/requests
</li><li>Managing portfolio by setting objectives for each call to maximize territory business plans. Supporting the Account Managers and District Managers in achievement of business goals including balanced selling and BG/BIU AOP attainment and validating product forecasts.
</li><li>Developing and managing a healthy and predictable sales funnel in SFDC that meets or exceeds AOP / Forecast Targets and forecast accuracy expectations
</li></ul>You are a part of Commercial Services Team and report directly into the Service Business Leader META.
You are the right fit if;
<ul><li>Bachelor&rsquo;s degree in the technical or medical field
</li><li>At least 7 years of related experience in the business/sales/marketing field on the healthcare business with experience/exposure in MR - clinical sales/marketing
</li><li>Experience in multinational organization with cross functional teams
</li><li>Medical/clinical background is a must
</li><li>Regional experience in Middle East , Turkey and Africa Region is an added value
</li><li>Structured and logical thinking
</li><li>Customer Life time value awareness
</li><li>IT savvy and quick to learn
</li><li>Willing to travel extensively within the region
</li><li>Excellent communication skills in English 
</li></ul><div> 
Preferred Skills:
 
<ul><li>KPI Monitoring and Reporting
</li><li>Data Analysis &amp; Interpretation
</li><li>Customer Response Management
</li><li>Strategy Development
</li><li>Stakeholder Management
</li><li>Continuous Improvement
</li><li>Service Operations
</li><li>Customer Relationship Management (CRM) Software
</li><li>Market Research &amp; Analysis
</li><li>Sales Acumen
</li><li>Communication Tools 
</li></ul></div><div> 
How we work together
 
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 
Onsite roles require full-time presence in the company&rsquo;s facilities.
 
Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
 
this role is a field role.
 
About Philips
 
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
<ul><li>Learn more about our business .
</li><li>Discover our rich and exciting history .
</li><li>Learn more about our purpose .
</li></ul>If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .
</div># LI-EU
# LI-FIELD</div>

PricewaterhouseCoopers

Job Description &amp; Summary At PwC, we value every individual's role in shaping our future. We're looking for candidates who excel in their roles and embody our core behaviours of Trusted Leadership and Distinctive Outcomes. Trusted Leadership focuses on building trust, delivering sustained results, and showing courage and honesty. Distinctive Outcomes emphasize excellence, collaboration, and inclusiveness. We seek self-aware, collaborative individuals committed to continuous learning and delivering quality and integrity. Our Delivering Deal Value (DDV) team within the Deals Strategy &amp; Operations unit provides strategic and operational advice to investors, including private equity firms, banks, and major corporations. <div> Role Responsibilities </div> <div> As a Manager in the Deals Strategy team, you will play a key role in delivering strategic, commercial, and operational advice to clients across the deal lifecycle, with a focus on post-merger integration and value creation. Your responsibilities will include: </div> <div> <ul> <li> Leading the execution of integrations and carve-outs, identifying and leveraging synergies to drive value creation and ensure smooth transitions, particularly within the Energy, Power &amp; Water, Industrials, and TMT sectors </li> <li> Deliver commercial due diligence, feasibility studies, and market assessments to support acquisitions, disposals, and growth strategies </li> <li> Act as a key point of contact for clients, managing relationships, ensuring high-quality project delivery, and aligning expectations throughout the engagement </li> <li> Oversee and manage complex engagements (often multiple at a time), ensuring timely delivery within budget, while leading and coaching junior consultants to drive team performance </li> <li> Support clients, including government entities, with operational readiness activities to ensure business continuity post-transaction </li> <li> Cultivate strong relationships with senior executives, government officials, and industry leaders to build trust and long-term partnerships </li> <li> Collaborate with the wider Deals and PwC network to identify opportunities, contribute to proposals, and support marketing efforts to secure new mandates </li> <li> Monitor project budgets, manage costs, and oversee client billing and collections </li> <li> Mentor and develop junior colleagues, fostering a collaborative, high-performance environment and sharing knowledge of best practices and industry insights </li> </ul> </div> <div> <ul> <li> 7+ years of experience in consulting or professional services, ideally within Industrials, Energy, TMT, or related sectors </li> <li> Proven track record in post-merger integrations, carve-outs, and operational due diligence, from large-scale acquisitions to smaller transactions </li> <li> Strong understanding of both pre- and post-deal commercial and operational levers (P&amp;L, balance sheet, working capital, etc.) </li> <li> Experience delivering transaction-related services such as operational turnarounds and value creation programs for corporates and/or private equity clients </li> <li> Strong analytical and technical skills, including Excel modelling and financial/operational analysis </li> <li> Proficiency in the consulting toolkit (e.g., PowerPoint, Excel) with a proactive, self-starter mindset </li> <li> Excellent interpersonal and communication skills with the ability to manage clients and teams effectively </li> <li> Demonstrated ability to manage projects end-to-end, balancing multiple priorities under tight deadlines </li> <li> Deep understanding of investment strategies, deal structuring, and the M&amp;A process, with the ability to provide actionable insights and solutions </li> <li> Ability to communicate confidently and persuasively with senior stakeholders across diverse audiences </li> <li> Strong organizational and time management skills, with a focus on delivering high-quality outcomes </li> <li> Arabic language skills would be an asset. </li> <li> Flexibility to travel (40 60%) across the region, depending on client and project needs </li> </ul> </div>

Deals Strategy & Value Creation Manager

Seventy two real estate

<ul><li>Develop and implement CRM strategies to enhance customer engagement and retention, ensuring alignment with overall business goals.</li><li>Analyze customer data to derive actionable insights, enabling personalized communication and targeted marketing campaigns.</li><li>Manage and optimize CRM tools and platforms, ensuring seamless integration with other business systems for maximum efficiency.</li><li>Facilitate training sessions for staff on CRM best practices, fostering a culture of data-driven decision-making across the organization.</li></ul>

CRM Executive

Arakkal Gold & Diamonds LLC

We are looking for a dedicated Customer Relations Executive to join our team. As a Customer Relations Executive, you will play a key role in ensuring our customers have a memorable experience and receive top-notch service. You will be responsible for managing customer inquiries, resolving issues, and maintaining strong relationships with our valued customers. This is an excellent opportunity for individuals who are passionate about providing exceptional customer service and thrive in a fast-paced retail environment. Key Roles: • Build and maintain strong relationships with customers, demonstrating a deep understanding of their preferences and needs. • Provide accurate and timely information to customers regarding products, services, and promotions. • Assist customers in making purchasing decisions and offer personalized recommendations. • Collaborate with cross-functional teams to ensure seamless customer service experience. • Proactively identify and address customer concerns, resolving conflicts and finding appropriate resolutions. • Maintain updated knowledge of product offerings, company policies, and industry trends. • Monitor customer feedback and reviews, taking necessary actions to improve customer satisfaction. • Conduct customer satisfaction surveys and analyze data to identify areas for improvement. Requirements • Bachelor s degree in business administration or related field • Proven experience in a customer service role, preferably in a retail environment • Exceptional interpersonal and communication skills • Strong problem-solving and decision-making abilities • Proficiency in using customer service software and MS Office suite • Ability to work flexible hours, including evenings and weekends, as per retail schedule

BlackStone eIT

BlackStone eIT is seeking a detail-oriented and innovative Customer Journey Mapping Specialist to join our team. In this role, you will be responsible for analyzing customer interactions and experiences across various touchpoints to enhance overall satisfaction and retention. You will work closely with cross-functional teams to outline and optimize the customer journey, ensuring that client needs are met at every stage. Key Responsibilities <ul> <li>Conduct research to gather insights on customer behaviors, needs, and pain points throughout their journey with our products and services.</li> <li>Create detailed customer journey maps that visualize the various stages of the customer experience.</li> <li>Collaborate with product, marketing, and support teams to identify opportunities for improvement at each touchpoint.</li> <li>Analyze feedback from customers to refine and enhance the customer journey continuously.</li> <li>Utilize data analytics to track the effectiveness of implemented changes across the customer experience.</li> <li>Present findings and recommendations to stakeholders to drive strategic decisions and initiatives.</li> <li>Stay up-to-date on industry trends and best practices related to customer experience and journey mapping.</li> </ul>

Customer Journey Mapping

Deloitte

About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.Our PurposeDeloitte makes an impact that matters. Every day we challenge ourselves to do what matters most for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.Our shared values guide the way we behave to make a positive, enduring impact:Lead the wayServe with integrityTake care of each otherFoster inclusionCollaborate for measurable impactDuring your tenure you will demonstrate and develop your capabilities in the following areasAnalyzing industry issues, performance benchmarks and drivers, and collating material on anticipated executive agenda topics Conducting banking industry analysis and research to identify market trends, customer needs, and industry developments.Maintaining detailed coverage of banking clients, sourced from media, brokers, client disclosures and relevant Deloitte client workCollating content and performance analysis to support insight briefing production to specific client questions and challenges raised in dialogue with executive teamsLeadership Capabilities: Builds own understanding of our purpose and values; explores opportunities for impact. Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent. Understands expectations and demonstrates personal accountability for keeping performance on track. Actively focuses on developing effective communication and relationship-building skills. Understands how their daily work contributes to the priorities of the team and the business. Qualifications:Bachelor s or master s degree in relevant field8+ years of Banking knowledge and experience   prior experience and/or a focus on banking, with a deep understanding of the industry and broader financial services sector.A perspective on the banking industry - with the confidence and drive to share and build on this build on this with your peers.Passionate about research and analysis - with experience in extracting insights and developing industry analysis briefings for senior leaders.Highly motivated with a desire to work hard and exceed objectives/expectations Keen attention to detail and is adaptable, flexible and able to work under pressure Excellent communication and ability to interact with multiple senior stakeholdersEnglish language fluency required, Arabic language is preferred

Manager | Growth - Customer Strategy (Banking and financial Services)

Explore 6871+ Customer strategy manager in Dubai this October. Find roles across top companies and apply now to boost your career.

6871 customer strategy manager jobs IN Dubai

Customer Lifetime Success Manager (MRI) META

Customer Lifetime Success Manager (MRI) META

Deals Strategy & Value Creation Manager

CRM Executive

CRM Executive

Customer Journey Mapping

Manager | Growth - Customer Strategy (Banking and financial Services)