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customer strategy manager

Gargash Group

<div>
 
 The Customer Journey Manager is responsible for overseeing and improving the entire customer journey, from initial awareness through post-purchase engagement. This job is responsible to manages the strategic design, implementation, and optimisation of customer experience programs and initiatives across all customer engagement channels that ensure a best-in-class customer experience.
 
 
 
 
 
 
 KEY DUTIES &amp; RESPONSIBILITIES
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams to map the customer journey, identifying key touchpoints, pain points, and opportunities for improvement.
 </li>
 <li>
 Develop and refine customer personas to better understand the diverse needs and preferences of our customer base.
 </li>
 <li>
 Plan, design, and oversee the Initiation and implementation of an overarching group loyalty strategy to increase customer engagement, boost retention, drive cross-selling/upselling opportunities and maximise sales.
 </li>
 <li>
 Perform in-depth target audience research and execute data-driven customer segmentation to ensure our loyalty program is customized according to each audience segment.
 </li>
 <li>
 Map Customer Journey by business and define and implement standards/procedures.
 </li>
 <li>
 Direct activities to research best practices, establish metrics, and collect and analyse customer data and feedback.
 </li>
 <li>
 Conduct surveys across group verticals to gather information on the customer experience and provide strategies to enhance it.
 </li>
 <li>
 Communicate a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organisation.
 </li>
 <li>
 Collect and analyse customer feedback and data to gain insights into customer behaviour and preferences.
 </li>
 <li>
 Create and manage customer segments to enable personalised engagement and targeted marketing efforts.
 </li>
 <li>
 Work closely with marketing, sales, product development, and customer support teams to ensure a cohesive and exceptional customer journey.
 </li>
 <li>
 Create and manage communication strategies that nurture customer relationships, including onboarding, upselling, and retention campaigns.
 </li>
 <li>
 Develop and execute retention strategies to reduce churn and increase customer lifetime value.
 </li>
 <li>
 Utilise customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.
 </li>
 <li>
 Lead the design and implementation of customer experience initiatives/projects with the objective to continually improve the group&rsquo;s Net Promoter Score.
 </li>
 <li>
 Mentor and provide professional development opportunities for junior team members.
 </li>
 <li>
 Uphold company values throughout business practices and use sound judgment in decision making.
 </li>
 <li>
 Any other additional duties as may be required by management based on needs of the business.
 </li>
 </ul>
 
 
 
 
 
 WORK EXPERIENCE
 
 
 <ul>
 <li>
 A minimum of 5 to 7 years in related field.
 </li>
 <li>
 Proven experience in customer journey management, CRM, or related roles.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATION
 
 
 <ul>
 <li>
 Relevant bachelor&rsquo;s degree in related field.
 </li>
 <li>
 Master&rsquo;s degree is an added advantage.
 </li>
 </ul>
 
 
 
 
 
 SKILLS/BEHAVIOR ATTRIBUTES
 
 
 <ul>
 <li>
 Strong strategic thinking and problem-solving abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Leadership and team management experience.
 </li>
 <li>
 Proficiency with CRM software, marketing automation tools, and data analysis.
 </li>
 <li>
 Familiarity with industry best practices and trends in customer journey management.
 </li>
 </ul>
 
 
</div>

Customer Journey Manager

Novo Nordisk

<div>
 At the intersection of data and strategy lies the power to transform healthcare.
 
 
 In a dynamic market like the UAE, business analytics is more than numbers&mdash;it&rsquo;s about uncovering patterns, anticipating needs, and shaping impactful decisions. This role is designed for those who see beyond dashboards, who connect insights to action, and who elevate customer excellence through innovation and collaboration.
 
 
 If you're driven by curiosity, inspired by complexity, and motivated to challenge the status quo, this is where your mindset meets purpose.
 
 
 
 Your new role
 
 
 
 As Business Insights and CRM Manager, you will lead the development and execution of business intelligence and CRM strategies for the UAE affiliate. You will play a key role in enabling data-driven decision-making and enhancing customer engagement through advanced analytics and cross-functional collaboration.
 
 
 In addition, you will:
 
 
 
 <ul>
 <li>
 Develop a centralized insights hub to address key business questions and future needs.
 </li>
 <li>
 Drive innovation in analytics, including AI-enabled tools and machine learning models.
 </li>
 <li>
 Own and execute the UAE Business Insights strategy and roadmap in collaboration with local and regional stakeholders.
 </li>
 <li>
 Assess data maturity and adoption levels and co-create action plans with affiliates to elevate BI capabilities.
 </li>
 <li>
 Provide data-driven recommendations to the UAE Leadership Team on commercial performance and KPIs.
 </li>
 <li>
 Align customer strategy with commercial goals to enhance engagement and portfolio uptake.
 </li>
 <li>
 Monitor competitor performance and ensure an outward-looking approach to benchmarking.
 
 
 
 
 </li>
 </ul>
 
 Your new department
 
 
 
 You will be joining the UAE affiliate, where we are dedicated to delivering innovative solutions and making a meaningful impact. The UAE affiliate is a dynamic and collaborative environment that values innovation, teamwork, and excellence. Located in the vibrant and fast-paced UAE, you will have the opportunity to work closely with a diverse team of professionals, contributing to the success of our organisation and making a difference in the lives of patients.
 
 
 
 Your Skills And Qualifications
 
 
 
 To be successful for this position, you have a Msc in Business Administration, Economics, Statistics or any relevant field, coupled with a minimum of 5 years of experience in driving business insights and CRM strategy and execution, ideally within pharmaceutical industry. You have proven ability to connect the dots across data sources and business needs, translating insights into strategic actions.
 
 
 Furthermore, you have:
 
 
 
 <ul>
 <li>
 Strong analytical skills and hands-on experience with dashboards and data visualization tools (e.g., PowerBI, Tableau)
 </li>
 <li>
 Proactive and solution-oriented mindset, with a passion for challenging the status quo and thinking beyond conventional approaches
 </li>
 <li>
 Strong communication and stakeholder management skills, with the ability to influence and drive adoption
 </li>
 <li>
 Comfortable working in a dynamic, cross-functional environment and proposing innovative solutions
 </li>
 <li>
 Fluent English both written and spoken
 
 
 
 
 </li>
 </ul>
 
 Working at Novo Nordisk
 
 
 
 At Novo Nordisk, collaboration and innovation drive everything we do. Every day we work to find solutions that defeat serious chronic diseases. For over 100 years, this unordinary mindset has seen us build a company like no other&mdash;where mutual respect, curiosity, and determination make extraordinary results possible.
 
 
 
 What We Offer
 
 
 
 In addition to a unique and supportive culture, Novo Nordisk offers strong learning and development opportunities tailored to your career and life stage. Our benefits re-flect our commitment to empowering employees to reach their full potential while achieving work-life balance.
 
 
 
 More information
 
 
 
 To submit your application, please upload your CV in English (click on Apply and follow the instructions).
 
 
 
 Deadline
 
 
 
 Apply by 18th November.
 
 
 Novo Nordisk is not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.
</div>

Business Insights and CRM Manager

Envision Employment Solutions

Envision Employment Solutions is currently looking for a Data Strategy & Consulting Manager for one of our partners, a global leader in the IT Services and IT Consulting.
 
Job Summary: 
We are seeking a highly experienced and motivated Senior Consultant/Lead to join our Data Strategy and Consulting team. The ideal candidate will have a strong background in data strategy, data governance, and analytics, with the ability to drive data-driven decision-making processes within organizations. This role involves leading complex projects, working closely with clients to develop and implement data strategies, an
 
Responsibilities: 
<ul>
<li>Data Strategy Development:</li>
<li>Lead the design and implementation of comprehensive data strategies that align with clients' business objectives.</li>
<li>Conduct assessments of current data capabilities and provide actionable insights to enhance data-driven decision-making.</li>
<li>Develop roadmaps for data management, analytics, and governance initiatives.</li>
<li>Data Governance:</li>
<li>Establish and implement data governance frameworks to ensure data quality, integrity, and security.</li>
<li>Define and enforce data standards, policies, and procedures across the organization.</li>
<li>Collaborate with cross-functional teams to ensure compliance with data regulations and industry standards.</li>
<li>Client Consulting:</li>
<li>Work closely with clients to understand their data challenges and provide tailored consulting solutions.</li>
<li>Conduct workshops, training sessions, and presentations to educate clients on data governance best practices.</li>
<li>Lead client engagements, manage stakeholder expectations, and deliver high-quality consulting services.</li>
<li>Project Management:</li>
<li>Manage multiple projects simultaneously, ensuring they are delivered on time, within scope, and within budget.</li>
<li>Lead and coordinate with internal teams to ensure project deliverables.</li>
<li>Monitor project progress, identify risks, and implement mitigation strategies as needed.</li>
<li>Thought Leadership:</li>
<li>Stay abreast of industry trends, emerging technologies, upcoming regional and global data regulations, and best practices in data management and governance.</li>
<li>Lead and mentor team of consultants and analysts and effectively enable them to grow.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor’s degree in computer science, information systems, or any data related field.</li>
<li>9+ years of experience in data management, data governance, or related roles.</li>
<li>Proven track record of successfully leading data strategy and governance projects for large organizations.</li>
<li>Comprehensive knowledge of DAMA or NDMO.</li>
<li>Experience in consulting and client management is highly desirable.</li>
<li>Being an ARABIC speaker is a must.</li>
<li>Skills:</li>
<li>Strong understanding of data governance principles, frameworks, and tools.</li>
<li>Proficiency in data management and analytics platforms (e.g., SQL, Python, Tableau, Power BI).</li>
<li>Excellent bilingual verbal/written communication skills (Arabic and English).</li>
<li>Exceptional presentation skills, with the ability to convey complex concepts to non-technical stakeholders.</li>
<li>Preferred Qualifications:</li>
<li>Certifications in data governance (e.g., DAMA, CIMP).</li>
<li>Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and big data technologies.</li>
<li>Familiarity with regulatory requirements (e.g., GDPR, CCPA, KSA Personal Data Protection Law) and their impact on data governance.</li>
</ul>

Data Strategy & Consulting Manager

Amplitude

<div><div>Amplitude is the leading AI analytics platform, helping over 4,300 customers&mdash;including Atlassian, Burger King, NBCUniversal, Square, and Under Armour&mdash;build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude's Commitment to Diversity Equity &amp; Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion&mdash;one focused on psychological safety, empathy, and human connection&mdash;that will allow employees of all backgrounds to thrive.</div>
The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers. Our Enterprise team works with accounts across EMEA. We drive adoption through structured programs as well as ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.

You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers. 


 As a Customer Success Manager, you will:
<ul>
<li>Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions across Middle East, CIS &amp; CEE regions.</li>
<li>Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude</li>
<li>Provide expertise to help customers derive valuable insights from our highly technical product</li>
<li>Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives</li>
<li>Innovate when it comes to managing a portfolio of Enterprise accounts (20-30) and share ideas for driving efficiencies and develop best practices that will scale as the business grows</li>
<li>Champion the needs of the market and serve as internal advocate for customers</li>
<li>Effectively prioritize in order to deliver on key business objectives across your portfolio</li>
</ul>
You'll be a great addition to the team if you have:
<ul>
<li>Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech</li>
<li>Experience with account and territory planning</li>
<li>Strong organizational, time management and prioritization skills</li>
<li>Proven ability to learn and explain a technical product or concept</li>
<li>Curiosity and motivation to learn our product so that you can effectively position the solution and its value</li>
<li>Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company</li></ul> 


At a minimum, you need to have:
<ul>
<li>Previous experience in a customer success/technical account management/relationship type role while managing customers</li>
<li>Fluency in English is essential, Russian or Arabic fluency would be a great advantage!</li>
<li>Experience working on Enterprise accounts</li>
<li>Technical aptitude (experience in analytics before, or SQL)</li>
<li>Willingness &amp; desire to travel to Abu Dhabi (x1 p/mth) &amp; Saudi Arabia (x1-2 p/Quarter)</li>
</ul><div>
By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Staying Safe - Protect Yourself From Recruitment Fraud 
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.</div></div>

Sr. Customer Success Manager - MEA/CIS & CEE

Confidential Company

Job Summary:The CRM Executive will manage and enhance customer relationships, ensuring excellent customer satisfaction and loyalty. This role will involve managing CRM platforms like Zoho CRM, analysing customer data, driving customer engagement, and implementing effective marketing campaigns. Proficiency in Zoho CRM and other related software is required.Key Responsibilities: CRM Management:<ul><ul><li>Oversee and manage Zoho CRM, including data entry, maintenance, and updates.</li><li>Ensure the CRM system is optimized for business processes and supports marketing and sales goals.</li><li>Train team members on CRM functionalities and best practices.</li></ul></ul> Customer Data Analysis:<ul><ul><li>Analyse customer data to identify trends, preferences, and areas of improvement.</li><li>Generate reports on customer behaviour, campaign performance, and sales metrics.</li><li>Use insights to drive targeted marketing strategies and improve customer engagement.</li></ul></ul> Campaign Management:<ul><ul><li>Plan and execute customer engagement campaigns, including email, SMS, WhatsApp, and social media outreach.</li><li>Segment the customer database for personalized communication and marketing efforts.</li><li>Monitor and report campaign performance metrics to assess effectiveness.</li></ul></ul> Customer Support:<ul><ul><li>Collaborate with customer service teams to address customer queries and resolve issues promptly.</li><li>Enhance the customer experience by understanding pain points and implementing solutions.</li></ul></ul> Cross-Functional Collaboration:<ul><ul><li>Work closely with sales, marketing, and operations teams to align CRM strategies with organizational goals.</li><li>Facilitate communication between teams to ensure a unified approach to customer management.</li></ul></ul> Technical Expertise:<ul><ul><li>Manage integrations between Zoho CRM and other tools/software (e.g., email marketing platforms, ERP systems).</li><li>Ensure data security and compliance with data protection regulations.</li><li>Troubleshoot technical issues within the CRM and coordinate with support teams for resolution.</li></ul></ul>

CRM Executive

Seventy two real estate

<ul><li>Develop and implement CRM strategies to enhance customer engagement and retention, ensuring alignment with overall business goals.</li><li>Analyze customer data to derive actionable insights, enabling personalized communication and targeted marketing campaigns.</li><li>Manage and optimize CRM tools and platforms, ensuring seamless integration with other business systems for maximum efficiency.</li><li>Facilitate training sessions for staff on CRM best practices, fostering a culture of data-driven decision-making across the organization.</li></ul>

Arakkal Gold & Diamonds LLC

We are looking for a dedicated Customer Relations Executive to join our team. As a Customer Relations Executive, you will play a key role in ensuring our customers have a memorable experience and receive top-notch service. You will be responsible for managing customer inquiries, resolving issues, and maintaining strong relationships with our valued customers. This is an excellent opportunity for individuals who are passionate about providing exceptional customer service and thrive in a fast-paced retail environment. Key Roles: • Build and maintain strong relationships with customers, demonstrating a deep understanding of their preferences and needs. • Provide accurate and timely information to customers regarding products, services, and promotions. • Assist customers in making purchasing decisions and offer personalized recommendations. • Collaborate with cross-functional teams to ensure seamless customer service experience. • Proactively identify and address customer concerns, resolving conflicts and finding appropriate resolutions. • Maintain updated knowledge of product offerings, company policies, and industry trends. • Monitor customer feedback and reviews, taking necessary actions to improve customer satisfaction. • Conduct customer satisfaction surveys and analyze data to identify areas for improvement. Requirements • Bachelor s degree in business administration or related field • Proven experience in a customer service role, preferably in a retail environment • Exceptional interpersonal and communication skills • Strong problem-solving and decision-making abilities • Proficiency in using customer service software and MS Office suite • Ability to work flexible hours, including evenings and weekends, as per retail schedule

Explore 7910+ Customer strategy manager in Dubai this November. Find roles across top companies and apply now to boost your career.

7910 customer strategy manager jobs IN Dubai

Customer Journey Manager

Business Insights and CRM Manager

Data Strategy & Consulting Manager

Sr. Customer Success Manager - MEA/CIS & CEE

CRM Executive

CRM Executive

CRM Executive