sales manager

marketing executive

marketing manager

product manager

relationship manager

customer strategy manager

BlackStone eIT

<div>BlackStone eIT is seeking a detail-oriented and innovative Customer Journey Mapping Specialist to join our team. In this role, you will be responsible for analyzing customer interactions and experiences across various touchpoints to enhance overall satisfaction and retention. You will work closely with cross-functional teams to outline and optimize the customer journey, ensuring that client needs are met at every stage.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Conduct research to gather insights on customer behaviors, needs, and pain points throughout their journey with our products and services.</li>
<li>Create detailed customer journey maps that visualize the various stages of the customer experience.</li>
<li>Collaborate with product, marketing, and support teams to identify opportunities for improvement at each touchpoint.</li>
<li>Analyze feedback from customers to refine and enhance the customer journey continuously.</li>
<li>Utilize data analytics to track the effectiveness of implemented changes across the customer experience.</li>
<li>Present findings and recommendations to stakeholders to drive strategic decisions and initiatives.</li>
<li>Stay up-to-date on industry trends and best practices related to customer experience and journey mapping.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Marketing, Business Administration, Psychology, or a related field.</li>
<li><ul><li>Deep understanding of customer needs, behaviors, and preferences from a Higher Education Academic Institution personas perspective, to deliver exceptional experiences.
</li><li>Should be a process consultant. Expertise in mapping end-to-end customer journeys, identifying pain points, process re-engineering and designing user-friendly, intuitive digital interfaces.
</li><li>Proficiency in analyzing customer data using CRM, analytics, and feedback tools (Power BI, Tableau, Google Analytics, Medallia, Qualtrics etc.) to drive CX improvements.
</li><li>Experience in creating seamless, consistent experiences across web, mobile, social media, email, and in-store channels; leveraging segmentation and personalization strategies.
</li><li>Skilled in collecting, analyzing, and acting on feedback via surveys, social listening, and direct interactions to enhance satisfaction and loyalty.
</li><li>Ability to develop, implement, and refine CX strategies aligned with business goals, managing organizational change effectively.
</li><li>Strong collaboration with academic business, administrative business, communication, partnership, product, IT, and support teams to ensure cohesive customer experiences.
</li><li>Familiarity with Salesforce, MS Dynamics, HubSpot, Zendesk, Freshdesk, and other CX/feedback platforms; knowledge of omnichannel messaging, A/B testing, and personalization tools.
</li><li>Designing initiatives to improve retention, lifetime value, and satisfaction through loyalty programs and targeted engagement.
</li><li>Ability to handle complaints, resolve conflicts, and turn negative experiences into positive outcomes.
</li><li>Communicate insights effectively to stakeholders.
</li><li>Empathy, strong communication, creativity, adaptability, emotional intelligence, and collaboration to enhance both customer and organizational outcomes.</li>
</ul></li><li>4+ years of experience in customer experience, user experience, or related roles.</li>
<li>Proficient in creating customer journey maps and understanding customer-centric design.</li>
<li>Strong analytical skills with the ability to interpret data and translate it into actionable insights.</li>
<li>Excellent communication and presentation skills, with the ability to influence cross-functional teams.</li>
<li>Experience with survey tools, customer feedback platforms, and data analytics software.</li>
<li>Creative thinker with a passion for enhancing the customer experience.</li>
<li>Ability to work autonomously and manage multiple projects simultaneously in a fast-paced environment.</li></ul></div>

Customer Journey Mapping

Uniestate Properties

<div>
 
 Role &amp; Responsibilities:
 
 
 1.
 
 
 Team Leadership: Supervise and lead the customer team, including hiring, training, and performance evaluations. Ensure team members provide exceptional service to customers.
 
 
 2.
 
 
 Customer Relations: Build and maintain strong customer relationships through effective communication and problem resolution. Address client inquiries, concerns, and feedback promptly and professionally.
 
 
 3.
 
 
 Process Improvement: Develop and implement customer service policies, procedures, and standards to enhance the overall customer experience and streamline operations.
 
 
 4.
 
 
 Training and Development: Provide ongoing training to customer staff to ensure they are well-informed about the real estate industry and company policies.
 
 
 5.
 
 
 Complaint Resolution: Manage and resolve client complaints and issues, working with team members and other departments to find appropriate solutions.
 
 
 6.
 
 
 Quality Assurance: Monitor the quality of customer interactions, including phone calls, emails, WhatsApp, SMS, etc. and in-person meetings, to ensure professionalism and consistency.
 
 
 7.
 
 
 Client Feedback: Gather and analyze customer feedback surveys, and reviews to identify areas for improvement and make necessary adjustments to service processes and staff training.
 
 
 8.
 
 
 Data Analysis: Utilize data and metrics to assess the efficiency and effectiveness of the customer experience department. Use this data to make informed decisions and recommend improvements.
 
 
 9.
 
 
 Technology Integration: Implement and maintain customer relationship management (CRM) systems and other technology tools to enhance the customer service process (including the deployment of AI).
 
 
 10.
 
 
 Compliance: Ensure that the customer service department complies with all relevant real estate laws and regulations, as well as company policies and procedures.
 
 
 11.
 
 
 Reporting: Provide regular reports to senior management on customer service performance.
 
 
 
</div>

Head of Customer Relationship Management

The Luxe Developers

Job Title: CRM ExecutivePosition Overview: We are seeking an experienced and motivated CRM Executive with a strong real estate background to join our team. This key role combines customer relationship management with lead qualification and verification, specifically in the real estate sector.This role is ideal for someone with a passion for real estate, excellent communication skills, and the ability to evaluate and manage leads effectively. If you have experience in the real estate industry and are looking to take on a vital role in lead qualification and CRM management, we want to hear from you.Key Responsibilities:Lead Qualification &amp; Verification<ul><li>Conduct Verification Calls:</li></ul>o Make outbound calls and respond to inbound inquiries from potential buyers, sellers, or renters in the real estate sector.o Your goal is to verify the quality of the lead by evaluating key criteria such as budget, location preferences, timelines, and specific property needs.<ul><li>Assess Lead Suitability:</li></ul>o Use industry-specific qualification frameworks to assess the potential of the lead.<ul><li>Categorize Leads Based on Real Estate Needs:</li></ul>o Categorize leads accordingly in the CRM system&mdash;whether they are interested in residential, commercial properties, rental, or investment opportunities.<ul><li>Coordinate with Sales and Marketing Teams:</li></ul>o Share qualified lead information with the sales team, ensuring that they are equipped with the right details for successful follow-up.o Provide actionable feedback to marketing teams regarding lead quality, helping refine marketing strategies.CRM Management for Real Estate Leads<ul><li>Update CRM System:</li></ul>o Maintain accurate, real-time records of each lead in the CRM system<ul><li>Monitor and Track Lead Status:</li></ul>o Regularly review the CRM to ensure that leads are moving through the pipeline appropriately.o Make sure follow-ups are scheduled, and the sales team receives timely updates about lead readiness.<ul><li>Ensure Seamless Handover to Sales Teams:</li></ul>o Ensure smooth transition of qualified leads to the sales team.Lead Nurturing and Engagement<ul><li>Nurture Leads Over Time:</li></ul>o Provide ongoing, tailored communication to nurture leads<ul><li>Provide Real Estate Insights:</li></ul>o Share market knowledge and financial options.&middot; Referral Management:o Redirect unqualified leads to referrals or suitable alternatives.Reporting and Analysis<ul><li>Lead Performance Analysis:</li></ul>o Track lead metrics and provide improvement insights.<ul><li>KPI Monitoring:</li></ul>o Monitor KPIs and optimize performance.Process Optimization and Feedback<ul><li>Process Improvement:</li></ul>o Work with CRM and sales teams to streamline lead qualification processes.<ul><li>Real Estate Market Awareness:</li></ul>o Stay up to date on real estate market trend.Required Skills &amp; Qualifications:<ul><li>Educational Background: A bachelor&rsquo;s degree in business administration, Marketing, or a related field. Certification in Real Estate (e.g., Real Estate Salesperson or Broker certification) is a plus.</li><li>Experience:</li><li>Minimum of 2-3 years of experience working in the real estate industry (sales, marketing, or customer service) or in a CRM-related role within a real estate company.</li><li>Hands-on experience with CRM platforms such as Salesforce, HubSpot, or Zoho CRM.</li><li>Familiarity with real estate terminology and processes (e.g., buyer&rsquo;s agent, property listings, financing options, market trends, etc.).</li><li>Strong Communication Skills: Exceptional verbal and written communication abilities with a focus on customer engagement, including an ability to explain complex real estate information in an easy-to-understand manner.</li><li>Attention to Detail: High attention to detail to ensure accurate and complete lead information is entered into the CRM system.</li><li>Organizational Skills: Excellent time management and multitasking abilities to handle multiple leads simultaneously and prioritize effectively.</li><li>Sales-Oriented: Strong understanding of the sales process in the real estate industry, including lead generation, nurturing, and conversion strategies.</li><li>Analytical Skills: Ability to analyze lead data and identify patterns to assess the quality of leads, identify opportunities for improvement, and maximize lead conversion.</li></ul>Job Type: Full-timePay: Up to AED5,000.00 per monthApplication Question(s):<ul><li>What is your expected salary?</li></ul>Language:<ul><li>Russian (Required)</li></ul>Expected Start Date: 01/09/2025

CRM Executive

BAMx

Job SummaryWe are seeking a highly organized and motivated Sales Coordinator with CRM experience to support our real estate sales team. This role is responsible for managing the CRM system, coordinating sales processes, handling client communication, and ensuring seamless operations between departments. The ideal candidate will have prior experience in the real estate sector and a solid understanding of CRM platforms.Key ResponsibilitiesSales Support<ul><li>Coordinate and manage day-to-day sales operations and administrative tasks.</li><li>Assist the sales team in preparing proposals, presentations, agreements, and contracts.</li><li>Schedule and follow up on client meetings, property visits, and site tours.</li><li>Track and manage leads, inquiries, and client data using CRM.</li><li>Aware of standard practices for a developer in Dubai.</li><li>Knowledgeable in orientation, construction, handover, post-sales, and resell processes.</li><li>Understanding of departmental responsibilities for smooth operations.</li><li>Excellent interpersonal communication skills.</li><li>Proficiency in MS Office.</li><li>Basic knowledge of DLD, Trakheesi, Oqood, and TAS.</li><li>Ability to work under pressure.</li></ul>CRM Management<ul><li>Maintain and update the CRM database (e.g., Odoo, Salesforce, Zoho, HubSpot, etc.) with accurate and timely information.</li><li>Monitor lead progression through the sales funnel and assign leads to relevant sales executives.</li><li>Generate reports on sales activities, pipeline status, and performance metrics.</li><li>Ensure proper documentation and categorization of client communication within the CRM.</li><li>Keep track of Pre and Post Handover instalments.</li><li>Assist clients with any service request.</li><li>Maintain client&rsquo;s KYCs and Statement of accounts.</li></ul>Client Coordination<ul><li>Act as a liaison between clients, legal and the sales team to ensure prompt follow-ups and communication.</li><li>Handle incoming client calls, emails, and queries with professionalism.</li><li>Send follow-up emails, meeting reminders, property information, and promotional materials.</li></ul>Documentation &amp; Reporting<ul><li>Prepare sales reports, booking forms, and MIS reports on a daily/weekly/monthly basis.</li><li>Maintain inventory records of properties, including unit availability and pricing.</li><li>Coordinate with marketing and finance teams to ensure alignment on sales campaigns and client payments.</li></ul>Operational Support<ul><li>Support the team in organizing sales events, property expos, and customer walkthroughs.</li><li>Track project deadlines and sales targets for internal use.</li><li>Ensure compliance with company policies and regulatory guidelines in client documentation.</li></ul>Job Type: Full-timePay: AED7,000.00 - AED10,000.00 per monthExperience:<ul><li>developer : 3 years (Required)</li></ul>

Binance

<div>
 Binance is a leading global blockchain ecosystem behind the world&rsquo;s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
 
 
 Join
 
 Binance&rsquo;s Fiat Team
 
 , one of our core business lines, to scale global user growth. You'll work across teams (BD, Product, Marketing, Regional) to build structured, data-driven strategies that drive acquisition, activation, and retention.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Optimize growth &amp; retention strategies based on our current global fiat ecosystem
 </li>
 <li>
 Lead full-funnel user journeys: acquisition &rarr; activation &rarr; retention &rarr; conversion
 </li>
 <li>
 Drive multi-channel user acquisition (KOLs, social, SEO/ASO, referrals, communities)
 </li>
 <li>
 Set up &amp; track key metrics: CAC, LTV, retention, conversion, viral coefficient
 </li>
 <li>
 Run rapid A/B tests, iterate growth models, and improve user quality
 </li>
 <li>
 Tailor strategies for local markets with deep user insights
 </li>
 <li>
 Collaborate cross-functionally to bring strategies to life
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 8+ yrs in user growth/performance / digital marketing
 </li>
 <li>
 Global market experience (MENA, LATAM, SEA, Africa, etc.)
 </li>
 <li>
 Strong data mindset, familiar with growth tools &amp; KPIs
 </li>
 <li>
 Internet, Web3, or fintech background preferred
 </li>
 <li>
 Excellent English communication; multilingual is a plus
 </li>
 <li>
 Adaptable, entrepreneurial, and hands-on
 
 
 </li>
 </ul>
 
 Why Binance
 
 
 
 <ul>
 <li>
 Shape the future with the world&rsquo;s leading blockchain ecosystem
 </li>
 <li>
 Collaborate with world-class talent in a user-centric global organization with a flat structure
 </li>
 <li>
 Tackle unique, fast-paced projects with autonomy in an innovative environment
 </li>
 <li>
 Thrive in a results-driven workplace with opportunities for career growth and continuous learning
 </li>
 <li>
 Competitive salary and company benefits
 </li>
 <li>
 Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
 
 
 </li>
 </ul>
 Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
 
 
 
 By submitting a job application, you confirm that you have read and agree to our
 
 
 
 Candidate Privacy Notice
 
 
 
 .
 
</div>

Fiat - User Growth Marketing Manager - Strategy

Marivem Recruitment

<div>
 
 
 CRM Manager &ndash; Luxury Retail | Dubai (Relocation Welcome)
 
 
 
 
 
 
 We are seeking an experienced CRM Trade Manager to join a leading international retail group in Dubai. This is an exciting opportunity for someone passionate about customer engagement and digital marketing, with the chance to shape CRM strategy across multiple luxury and lifestyle brands. We welcome applications from Europe and beyond, with relocation support available.
 
 
 
 
 
 
 The Role
 
 
 
 You will be responsible for planning and delivering multi-channel customer campaigns that drive acquisition, retention, and revenue growth. Working closely with trade, merchandising, and digital teams, you will translate CRM insights into impactful communications, manage campaign execution end-to-end, and ensure continuous optimisation through testing and data analysis.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and implement customer-focused CRM strategies to support trade and marketing objectives.
 </li>
 <li>
 Manage the execution of campaigns across Email, SMS, Push, and WhatsApp, from briefing to deployment and reporting.
 </li>
 <li>
 Analyse customer and campaign data to identify growth opportunities and inform targeting and segmentation.
 </li>
 <li>
 Lead ongoing optimisation, including dynamic content, automation, and personalised journeys.
 </li>
 <li>
 Oversee campaign budgets, forecasts, and performance tracking against KPIs.
 </li>
 <li>
 Mentor and develop a small CRM team, setting clear goals and supporting career progression.
 </li>
 </ul>
 
 
 
 
 
 About You
 
 
 <ul>
 <li>
 5&ndash;7 years&rsquo; experience in CRM, ideally within luxury, fashion, or lifestyle retail.
 </li>
 <li>
 Proven background in campaign management, customer segmentation, and retention strategy.
 </li>
 <li>
 Experience managing teams and projects in a fast-paced, commercial environment.
 </li>
 <li>
 Hands-on knowledge of CRM tools (Salesforce preferred), automation, and HTML.
 </li>
 <li>
 Strong analytical mindset with advanced Excel/PowerPoint skills.
 </li>
 </ul>
 
 
 
 
 This is a fantastic opportunity to take your CRM career international and make an impact in one of the world&rsquo;s most dynamic retail markets.
 
 
 
 
 
 If you are based in Europe and open to relocating to Dubai, we would love to hear from you.
 
 
 
</div>

CRM Manager

Apple

<div>Marcom is the creatively-led global team that oversees Apple&rsquo;s consumer facing marketing. We ensure the flawless development and execution of world-class communications across all medias and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing experiences. The Partner Communications Manager, Digital and CRM Specialist plays a vital role in shaping how Apple shows up within our Partners&rsquo; (indirect channel) digital environments globally. Partners' digital platforms are critical to their commercial success and this role requires a deep understanding of the different digital customer journey drivers and destinations such as display ads, media, social, e-commerce platforms, content strategy, performance marketing, digital in-store, and specific expertise in e-CRM. This role will drive how all the partners&rsquo; digital touch points enhance the impact of Apple product presentation and deliver the most compelling product stories.
 
 
Description 
 
The Partner Communications Manager, Digital and CRM Specialist is responsible for driving marketing innovation and raising the creative bar with indirect Channel Partners whilst upholding the integrity of the Apple brand. Key responsibilities include: &bull; Drive innovative partner strategies and impactful creative work for Apple products and services through a deep understanding of the Apple brand, our partner&rsquo;s brands, commercial priorities, market trends and challenges. &bull; Work across the global organization to understand both macro and comms trends for Apple product and services. Synthesize findings into insights to drive optimization of future advertising, digital and in-store efforts, internally and externally with partners. &bull; Help Partners manage and optimize customer relationships using CRM systems and tools to improve customer engagement, satisfaction, and retention, by implementing CRM strategies, defining critical metrics and measurement frameworks, analyzing data, and generating insights. &bull; Collaborate extensively across many teams, internationally and locally, both internally at Apple and externally with partners such as Carriers, Retailers, Banks, SMB&rsquo;s and Enterprise Resellers, Media Content Providers and more. &bull; Inspire and contribute to the large global network of Geo (global) Partner Communications Managers, sharing key findings and case studies. &bull; International travel may be required 3-4 times per year.
 
 
Minimum Qualifications 
<ul><li>
8+ years experience in marketing communications.
</li><li>Experience in international account management and/or strategy at an advertising agency or in-house marketing communications for a global brand.
</li><li>Deep understanding of digital platforms (social, eCRM, e-commerce platforms, content, performance marketing, digital in-store) and how they can be leveraged to deliver the most compelling product experience throughout the customer journey.
</li><li>Experience in brand communications - from strategy to execution.
</li><li>Fluency in English is required.
</li></ul> 
Preferred Qualifications 
<ul><li>
Passion for great work, seeing potential and nourishing it, with a tremendous ability to influence both internal and external partners to drive the work forward.
</li><li>Ability to delve deeply into a partner&rsquo;s business, marketing strategy and consumer insights, to understand challenges and find opportunities.
</li><li>Strong analytical skills and ability to knit together disparate sources of information into succinct insights, a strong strategic narrative and clear action plans.
</li><li>Ability to develop positive relationships with partners and inspire them about what's possible within their digital and CRM frameworks.
</li><li>Thrive as part of a cross-functional team, flexible and adaptable in a dynamic environment as a member of a high-performing team, yet also have the ability to lead.
</li><li>Can confidently build rapport, credibility and influence across multiple partners in a highly matrix&rsquo;d organization.
</li><li>Experience in understanding business and product strategy and consumer insights, to build a global communications strategy for partners.
</li>Bachelor&rsquo;s degree, MBA or advanced business degree. 
<li>
</li></ul> 
 
Submit Resume</div>

Partner Communications Manager, Digital Specialist CEMEA

Explore 3513+ Customer strategy manager in Dubai this September. Find roles across top companies and apply now to boost your career.

3513 customer strategy manager jobs IN Dubai

Customer Journey Mapping

Head of Customer Relationship Management

CRM Executive

CRM Executive

Fiat - User Growth Marketing Manager - Strategy

CRM Manager

Partner Communications Manager, Digital Specialist CEMEA