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customer experience manager

customer strategy manager

PureCS

<div>
 
 
 About PureCS
 
 
 
 
 
 
 
 PureCS
 
 is part of the PureHealth Group and plays a key role in supporting technology and shared services across the organisation. We work closely with multiple business units to deliver solutions that support healthcare excellence in the region.
 
 
 
 
 
 
 Role Summary
 
 
 
 
 
 
 The
 
 Manager, Data Strategy and Value Creation
 
 (Provider Focus) plays a pivotal role in shaping and delivering high-impact, data-driven initiatives across the Pure Health and its entities. The role partners with executive leadership, clinical teams, and operational stakeholders to identify, develop, and implement high-value use cases that drive measurable revenue uplift, cost optimization, operational efficiency, and improved patient experience.
 
 
 
 
 
 This leader brings together advanced analytics, AI/ML, digital transformation, and strong business acumen, and acts as the connector between the data organization and healthcare entities. The role requires strong problem-solving, stakeholder engagement, storytelling, and the ability to transform complex challenges into actionable strategies and roadmaps.
 
 
 
 
 
 
 Key Objectives
 
 
 
 
 
 
 Value Creation &amp; Analytics Leadership
 
 <ul>
 <li>
 Identify and prioritise data-driven opportunities that align with organizational strategy and business goals.
 </li>
 <li>
 Develop prescriptive insights and translate analytics into tangible financial, operational, or clinical impact.
 </li>
 <li>
 Oversee the measurement and reporting of ROI for deployed use cases.
 </li>
 </ul>
 
 Stakeholder Engagement &amp; Strategy Enablement
 
 <ul>
 <li>
 Build trusted, strategic relationships across PureHealth Group (PHG) entities.
 </li>
 <li>
 Collaborate with leaders to align on priorities, resource requirements, and change-management needs.
 </li>
 <li>
 Communicate insights, recommendations, and impact effectively to senior and C-suite stakeholders.
 </li>
 </ul>
 
 Use Case Delivery &amp; Execution Excellence
 
 <ul>
 <li>
 Together with stakeholders and entity leads, provide end-to-end delivery of high-value initiatives-from problem framing to pilot to full deployment.
 </li>
 <li>
 Drive cross-functional teams and ensure timelines, quality of output, and expected impact are met.
 </li>
 <li>
 Maintain a pipeline of opportunities and ensure continuous improvement of existing solutions.
 </li>
 </ul>
 
 Team Leadership &amp; Capability Building
 
 <ul>
 <li>
 Lead and mentor business analysts and cross-functional teams.
 </li>
 <li>
 Promote a culture of innovation, collaboration, and analytical excellence.
 </li>
 <li>
 Stay abreast of global advancements in AI, ML, automation, and healthcare analytics.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Value Identification &amp; Business Impact
 
 <ul>
 <li>
 Identify and assess new use cases across revenue, cost, operational efficiency, and patient experience.
 </li>
 <li>
 Build business cases with clear ROI, impact quantification, and implementation plans.
 </li>
 <li>
 Drive adoption of data and AI solutions across PHG and its entities.
 </li>
 </ul>
 
 Analytics &amp; Insight Generation
 
 <ul>
 <li>
 Translate complex data insights into simple, actionable business recommendations.
 </li>
 <li>
 Define the analytical approaches required (e.g., segmentation, forecasting, predictive analytics).
 </li>
 <li>
 Ensure data-driven decisions support strategic organizational goals.
 </li>
 </ul>
 
 Execution &amp; Delivery Oversight
 
 <ul>
 <li>
 Lead multi-disciplinary teams to deliver initiatives successfully.
 </li>
 <li>
 Monitor KPIs for deployed use cases; evaluate performance and recommend enhancements.
 </li>
 <li>
 Ensure alignment with project timelines, scope, and stakeholder expectations.
 </li>
 </ul>
 
 Stakeholder &amp; CXO Engagement
 
 <ul>
 <li>
 Prepare compelling presentations, reports, and value-communication materials.
 </li>
 <li>
 Present confidently to CXOs, providing clear messages and guidance.
 </li>
 <li>
 Manage ambiguity, influence without authority, and navigate diverse stakeholder needs.
 </li>
 </ul>
 
 Team, Governance &amp; Collaboration
 
 <ul>
 <li>
 Guide analysts and team members in structuring complex problems and insights.
 </li>
 <li>
 Collaborate with data engineering, IT, digital transformation, and clinical teams.
 </li>
 <li>
 Work with stakeholders to motivate and support ingestion of new data sources.
 </li>
 </ul>
 
 
 
 
 
 Academic/Skill Requirements
 
 
 
 Bachelor&rsquo;s degree in computer science, Business, Statistics or related major or equivalent business experience. Master degree preferred.
 
 
 
 
 
 
 Ideal Candidate
 
 
 
 
 
 <ul>
 <li>
 Recent experience as a program, and analytically minded data analytics manager in a relevant organization preferred.
 </li>
 <li>
 8+ years of experience in data analytics, data science and advanced analytics.
 </li>
 <li>
 Relevant and direct experience in deploying use cases based on business requirements and strategic objectives.
 </li>
 <li>
 A strong team and customer-focused manager with a demonstrated ability to manage a talented data team in a complex, global business environment.
 </li>
 <li>
 Significant experience in developing successful strategic initiatives to deliver value based on business objectives, insights and ROI.
 </li>
 <li>
 Excellent problem-solving and critical-thinking abilities.
 </li>
 <li>
 Excellent communication skills, both verbal and written, to convey complex technical concepts to non-technical stakeholders effectively.
 </li>
 <li>
 Experience in healthcare is a plus but not mandatory
 </li>
 </ul>
 
 
</div>

Manager, Data Strategy and Value Creation

Envision Employment Solutions

Envision Employment Solutions is currently looking for a Data Strategy & Consulting Manager for one of our partners, a global leader in the IT Services and IT Consulting.
 
Job Summary: 
We are seeking a highly experienced and motivated Senior Consultant/Lead to join our Data Strategy and Consulting team. The ideal candidate will have a strong background in data strategy, data governance, and analytics, with the ability to drive data-driven decision-making processes within organizations. This role involves leading complex projects, working closely with clients to develop and implement data strategies, an
 
Responsibilities:Data Strategy Development: 
<ul>
<li>Lead the design and implementation of comprehensive data strategies that align with clients' business objectives.</li>
<li>Conduct assessments of current data capabilities and provide actionable insights to enhance data-driven decision-making.</li>
<li>Develop roadmaps for data management, analytics, and governance initiatives.</li>
</ul>
Data Governance: 
<ul>
<li>Establish and implement data governance frameworks to ensure data quality, integrity, and security.</li>
<li>Define and enforce data standards, policies, and procedures across the organization.</li>
<li>Collaborate with cross-functional teams to ensure compliance with data regulations and industry standards.</li>
</ul>
Client Consulting: 
<ul>
<li>Work closely with clients to understand their data challenges and provide tailored consulting solutions.</li>
<li>Conduct workshops, training sessions, and presentations to educate clients on data governance best practices.</li>
<li>Lead client engagements, manage stakeholder expectations, and deliver high-quality consulting services.</li>
</ul>
Project Management: 
<ul>
<li>Manage multiple projects simultaneously, ensuring they are delivered on time, within scope, and within budget.</li>
<li>Lead and coordinate with internal teams to ensure project deliverables.</li>
<li>Monitor project progress, identify risks, and implement mitigation strategies as needed.</li>
</ul>
Thought Leadership: 
<ul>
<li>Stay abreast of industry trends, emerging technologies, upcoming regional and global data regulations, and best practices in data management and governance.</li>
<li>Lead and mentor team of consultants and analysts and effectively enable them to grow.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor’s degree in computer science, information systems, or any data related field.</li>
<li>9+ years of experience in data management, data governance, or related roles.</li>
<li>Proven track record of successfully leading data strategy and governance projects for large organizations.</li>
<li>Comprehensive knowledge of DAMA or NDMO.</li>
<li>Experience in consulting and client management is highly desirable.</li>
<li>Being an ARABIC speaker is a must.</li>
</ul>
Skills: 
<ul>
<li>Strong understanding of data governance principles, frameworks, and tools.</li>
<li>Proficiency in data management and analytics platforms (e.g., SQL, Python, Tableau, Power BI).</li>
<li>Excellent bilingual verbal/written communication skills (Arabic and English).</li>
<li>Exceptional presentation skills, with the ability to convey complex concepts to non-technical stakeholders.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>Certifications in data governance (e.g., DAMA, CIMP).</li>
<li>Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and big data technologies.</li>
<li>Familiarity with regulatory requirements (e.g., GDPR, CCPA, KSA Personal Data Protection Law) and their impact on data governance.</li>
</ul>

Data Strategy & Consulting Manager

Confidential Careers

<div>
 
 This role will be responsible for end-to-end ownership of the prepaid and postpaid base, defining and executing the business vision and strategy across traditional and digital channels. You will collaborate closely with various stakeholders to ensure deeper customer engagement, leveraging consumer insights and advanced analytics to impact margin, retention, and customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Shape and lead the overall CVM strategy across all customer segments (Prepay and Postpay) and products.
 </li>
 <li>
 Collaborate closely with the CMO, Head of Products &amp; Pricing, Customer Service Director, Brand &amp; Comms, and Digital Marketing teams, ensuring visibility into progress, achievements, decisions, and any roadblocks requiring escalation.
 </li>
 <li>
 Ensure CVM initiatives meet approved targets and drive significant impacts on churn reduction, ARPU uplift, and customer acquisition.
 </li>
 <li>
 Engage with cross-functional teams including Customer Service, Brand &amp; Comms, Digital Marketing, Legal, and Finance, ensuring CVM has the necessary support and enablers.
 </li>
 <li>
 Provide thought leadership, best practices, and improvement plans to marketing teams globally, working closely with country heads to optimize revenue extraction and retention.
 </li>
 <li>
 Develop and execute base business strategy and objectives through traditional and digital channels, driving optimal customer engagement and loyalty.
 </li>
 <li>
 Monitor and report on business outcomes, ensuring alignment with portfolio-level impacts to maximize value.
 </li>
 <li>
 Support go-to-market (GTM) efforts for key business initiatives and digital propositions.
 </li>
 <li>
 Drive innovation and support marketing technology programs to fuel future growth.
 </li>
 <li>
 Take ownership of key performance indicators (KPIs), including churn reduction, ARPU uplift, customer lifetime value (CLV), and customer satisfaction.
 </li>
 <li>
 Drive the adoption of cutting-edge tools and technologies, such as advanced analytics platforms, CRM systems, and marketing automation, to enhance data-driven decision-making.
 </li>
 <li>
 Champion the growth and development of the CVM team, mentoring team members and fostering a culture of continuous improvement.
 </li>
 <li>
 Collaborate with global teams to tailor customer engagement strategies for different markets, ensuring scalability and local relevance.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Skills:
 
 
 
 
 
 <ul>
 <li>
 Strong business acumen with a data-driven approach to decision-making.
 </li>
 <li>
 A trusted leader capable of influencing and coaching multicultural teams in alignment with the company&rsquo;s mission, vision, and objectives.
 </li>
 <li>
 Agile and entrepreneurial mindset, adept at navigating uncertainty and adapting to change.
 </li>
 <li>
 Deep expertise in marketing technology, digital marketing, and multi-channel campaigns.
 </li>
 <li>
 Excellent analytical and strategic thinking abilities with proven P&amp;L management skills.
 </li>
 <li>
 In-depth understanding of the telecom industry and consumer insights to drive desired business outcomes.
 </li>
 <li>
 At least 10 years of experience in CVM within a subscription-based business model.
 </li>
 <li>
 Proven track record of leading cross-functional teams, designing customer journeys, and managing end-to-end campaigns.
 </li>
 <li>
 Strong analytical mindset with experience in leveraging advanced analytics models for data-driven decision-making.
 </li>
 <li>
 Exceptional problem-solving, communication, and leadership skills.
 </li>
 </ul>
 
 
</div>

Head of Customer Value Management

Gold Future Investment LLC

We're Hiring: CRM ExecutiveImmediate Joiners PreferredTo improve client engagement, handle CRM data, and assist marketing and operations, Arakkal Gold and Diamonds is seeking a proactive, meticulous CRM Executive.Key Responsibilities:<ul><li>Customer follow-ups &amp; engagement</li><li>Social media &amp; WhatsApp interaction</li><li>CRM data management &amp; reporting</li><li>Handling customer complaints &amp; feedback</li><li>Coordinating special occasions &amp; lead management</li><li>Supporting marketing campaigns &amp; team collaboration</li></ul>Requirements:<ul><li>2+ years in CRM or customer service</li><li>Strong communication &amp; organizational skills</li><li>Familiarity with CRM tools and social media platforms</li></ul>Job Types: Full-time, PermanentPay: From AED3,000.00 per monthApplication Question(s):<ul><li>What is your visa status and validity period?</li><li>What is your expected salary?</li><li>Are you able to join immediately?</li></ul>Experience:<ul><li>CRM: 2 years (Required)</li></ul>

CRM Executive

Req ID 80988 Dubai, United Arab Emirates,ZF Middle East FZE What's Next? Join ZF! We are SCU Non-Automotive (Strategic Customer Unit), an international team led out of Dubai, with colleagues based in the UK, Germany, and Singapore. We are responsible for developing strategic business ideas within ZF Aftermarket, focussing on non-automotive sectors including Marine, Rail, Defense and Mining.What you can look forward to as an Engineering Co-Op:<ul><li>Learn about the ZF-Aftermarkets products and solutions for Non-Automotive</li><li>Learn about current technologies as well as future fields of growth in this area</li><li>Learn how Multi-National companies develop their long term strategies and fields of growth</li><li>Support developing global training concepts and processes for the key future fields of growth</li><li>Support developing global training assents for key future field of growth</li></ul>Your profile as an Engineering Co-Op:<ul><li>Pursuing Bachelor's degree in engineering or related field required.</li><li>Strong computer skills required; candidate must be proficient in MS-Office Suite, with proficient understanding of MS PowerPoint.</li><li>Must be self-motivated with ability to prioritize and accept direction from multiple sources.</li><li>Must have good interpersonal and communication skills and be able to work in a team environment.</li><li>Fluent in English language.</li></ul> Be part of our ZF team as Intern (m/f/d) - Strategic Customer Unit Non-Automotive and apply now!ContactLucie Radová

Intern (m/f/d) - Strategic Customer Unit Non-Automotive

Frost & Sullivan Nepal

Consultant- Strategy and Market Intelligence Join to apply for the Consultant- Strategy and Market Intelligence role at Frost & Sullivan Nepal Consultant- Strategy and Market Intelligence 4 weeks ago Be among the first 25 applicantsJoin to apply for the Consultant- Strategy and Market Intelligence role at Frost & Sullivan NepalYou will be responsible for managing a module of work or leading a small project team (1-2 members). This involves guiding client teams and structuring analyses to address key client challenges. Key objectives include serving as an internal role model, building expertise with mid-level client management, and beginning to engage in business development activities, such as preparing proposals and participating in client pitches. <ul><li>Research and analysis - Garnering market intelligence through mix of secondary research and interactions with business stakeholders. Collation, validation and meaningful analysis of the data derive critical insights.</li><li>Strategy and/ or business planning experience</li><li>Excel modelling - Develop basic excel based models - market sizing model, demand estimation model, strategic attractiveness model, forecasting model etc.</li><li>Report preparation - Develop industry and competition profiles. Develop module reports and help supervisors to draft client-ready deliverables</li><li>Consistent and error free delivery - Consistent and error fee submissions. Taking ownership of own work.</li><li>Business Support - Leverage sector/ technology knowledge in supporting on proposals</li><li>Thought Leadership - Keeping abreast with the latest happening in the industry and share novel ideas and thoughts through various platforms</li><li>Manage key stakeholders by sector/practice area to ensure expectations are met/exceeded, timelines are heeded</li><li>Develop excellent quality content</li><li>Work with a global team of experts to create a powerful customer experience </li></ul>Required Competencies <ul><li>Minimum 3 to 5 years of experience with a top-tier strategy consulting firm or in a strategic role within the sectors mentioned above.</li><li>Postgraduate qualification- MBA desirable</li><li>Relevant engineering discipline is such as mechanical, instrumentation, or electrical is Mandatory</li><li>Proficiency in both written and spoken English and Arabic is a MUST</li><li>Highly organized and detail-oriented.</li><li>Capable of working independently with minimal remote supervision.</li><li>Able to handle multiple tasks and meet tight deadlines.</li><li>Committed to maintaining high-quality standards and discipline.</li><li>A strategic thinker who understands how operational activities contribute to the broader business strategy. </li></ul>You need to be- <ul><li>Wildly curious and entrepreneurial</li><li>Committed to customer success</li><li>A self-starter invested in your future</li><li>A persuasive communicator</li><li>Deeply Analytical</li><li>Excited about Disruptive Trends </li></ul>Benefits <ul><li>Competitive base salary plus bonus opportunity.</li><li>Attractive Medical and Accident insurance.</li><li>Regional travel opportunities.</li><li>A friendly open environment with a diverse and international operational focus.</li><li>A definite career path with numerous growth opportunities.</li><li>You will be part of a winning, global team that fosters teamwork and an Olympic spirit while enhancing your communication and people skills.</li><li>Encouragement to develop your intellectual curiosity and will be provided the ability to collaborate across all levels of the company across the globe.</li><li>Global awards & recognition opportunities & awards - President Club & Chairman Club Awards</li><li>"Best in class" global team that strives for excellence.</li><li>Matrix structure with high visibility to top leadership</li><li>Growth Coaching University Certification.</li></ul></ul> Seniority level <ul><li> Seniority level Mid-Senior level</li></ul> Employment type <ul><li> Employment type Other</li></ul> Job function <ul><li> Job function Business Development and Sales</li><li> Industries Research</li></ul>Referrals increase your chances of interviewing at Frost & Sullivan Nepal by 2xGet notified about new Strategy Consultant jobs in Dubai, Dubai, United Arab Emirates. 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Consultant- Strategy and Market Intelligence

Salt

<div>
 
 My client is seeking an exceptionally strategic and results-oriented
 
 AI Product Manager
 
 to drive the vision, development, and commercial success of their cross-industry AI products.
 
 
 
 
 
 This is a highly visible, end-to-end role that requires a unique blend of strategic product leadership, technical depth, operational excellence, and commercial acumen. The ideal candidate will
 
 own the product strategy , spearhead market delivery, and carry full P&amp;L accountability
 
 across our key verticals: Energy, Finance, and Marketing.
 
 
 
 
 
 
 Role: AI Product Manager
 
 
 
 
 Location: Dubai
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 1. Product Strategy and Vision (The "Why" and "What")
 
 <ul>
 <li>
 
 Define and Own Product Strategy:
 
 Establish a clear, compelling, and differentiated product vision and roadmap that aligns with the company&rsquo;s strategic goals across the Energy, Fintech, and Marketing sectors.
 </li>
 <li>
 
 Market and Customer Insight:
 
 Conduct deep market research, competitive analysis, and customer interviews to identify high-impact AI opportunities, emerging trends, and unmet needs within each vertical.
 </li>
 <li>
 
 Feature Prioritization:
 
 Translate strategic objectives and customer feedback into prioritized product requirements (PRDs), user stories, and acceptance criteria for the engineering teams.
 </li>
 </ul>
 
 2. Technical Collaboration (The "How")
 
 <ul>
 <li>
 
 Own the Roadmap:
 
 Define and manage the roadmap for the product stack, with a focus on modularity and reuse
 </li>
 <li>
 
 Shape the Solution:
 
 Define and produce User journeys and stories for engineering consumption.
 </li>
 <li>
 
 Customer Engagement:
 
 Partner directly with flagship enterprise customers to capture feedback and validate product direction
 </li>
 </ul>
 
 3. Commercialization and Financial Ownership (The "Revenue")
 
 <ul>
 <li>
 
 Go-to-Market (GTM) Strategy:Drive the product GTM strategy
 
 by working hand-in-hand with sales, marketing, and partnership teams to define pricing models, sales enablement materials, and launch plans for each vertical.
 </li>
 <li>
 
 P&amp;L Accountability:
 
 Take
 
 full responsibility for the product's overall Profit and Loss (P&amp;L)
 
 , managing the budget for product development, forecasting revenue, and optimizing operational costs to maximize profitability.
 </li>
 <li>
 
 Sales Support:
 
 Act as the internal and external product expert during the sales cycle for key accounts, delivering compelling product presentations and demos.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 10+ years of experience in
 
 Product Management
 
 , including at least 5 years leading cross-functional technical teams.
 </li>
 <li>
 Proven experience managing
 
 AI/ML-based enterprise products
 
 .
 </li>
 <li>
 Strong understanding of
 
 Energy, Finance, or Marketing technologies and workflows
 
 .
 </li>
 <li>
 Demonstrated success owning
 
 P&amp;L
 
 and driving GTM execution.
 </li>
 <li>
 Technical background (Computer Science, Engineering, or Data Science would be a bonus).
 </li>
 <li>
 Exceptional leadership, communication, and analytical skills.
 </li>
 <li>
 Experience with cloud infrastructure (AWS, Azure, GCP), data pipelines, APIs and DevOps tools.
 </li>
 </ul>
 
 
 
 
 
 Preferred Attributes:
 
 
 <ul>
 <li>
 Experience scaling SaaS/PaaS or AI-driven platforms across geographies.
 </li>
 <li>
 Exposure to regulated industries and compliance frameworks.
 </li>
 <li>
 Strategic mindset with ability to connect product innovation to financial outcomes.
 </li>
 <li>
 Deep curiosity about AI/agentic systems, data platforms, and vertical automation.
 </li>
 </ul>
 
 
 
 
 *** Only successful candidates will be contacted ***
 
</div>

AI Product Manager

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