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associate account manager Jobs in Bangalore

associate account manager

associate manager

customer success consultant Jobs in Bangalore

customer success consultant

customer support manager Jobs in Bangalore

customer support manager

customer success account manager

Adobe

<div>
 
 Our Company
 
 
 
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences! We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
 
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
 
 We are looking for a Customer Success Account Manager to join our team.
 
 
 AEM Guides is a new age CMS for technical documents. AEM Guides is used by Fortune-500 companies which publish millions of documents daily using this product. It is a unique opportunity to work in a startup like environment within a large organization where all product functions collaborate closely. Given the
 
 
 enterprise business domain and the startup nature of the team, we are growing fast and scaling the product scope and customer base at a very rapid pace
 
 
 We are looking for CSAM who will work with our enterprise customers to help them derive the best outcome from the product. In this role, you will partner with the accounts and own the customer success
 
 
 
 In this role
 
 
 
 In this role, you will be responsible to:
 
 
 <ul>
 <li>
 Manage client relationships &ndash; especially working remotely to assess client maturity and satisfaction
 </li>
 <li>
 Interact with a broad level of client contacts &ndash; from Technical Writers to CLOs and Directors
 </li>
 <li>
 Present complex information in a clear manner, both written and verbal
 </li>
 <li>
 Manage multiple customers (and engagements) concurrently
 </li>
 <li>
 Identify growth opportunities &ndash; identifying opportunities to both upsell &amp; cross sell on your accounts
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 In this role, you will be responsible to:
 
 
 <ul>
 <li>
 Maintain and build on Adobe&rsquo;s relationship with our customers by providing guidance, and advice, on ways to deliver value from the product &ndash; while managing multiple accounts concurrently
 </li>
 <li>
 Serve as a customer-facing advocate internally within the Adobe team &ndash; working to develop the product with insights from our customers
 </li>
 <li>
 Manage delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction and overall health scores
 </li>
 <li>
 Manage product and technical queries from the customer that occur on your accounts
 </li>
 <li>
 Manage support issues and escalations for your accounts
 </li>
 <li>
 Produce regular status, and quarterly activity reports to Adobe leadership
 </li>
 <li>
 Increase the lifetime value of the Customer through greater advocacy and reference-ability
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 To be successful in this role you will possess:
 
 
 <ul>
 <li>
 Total Exp should be 12 + Yrs Passion about client satisfaction
 </li>
 <li>
 Willingness to work in the late evening to cater to customers in North America.
 </li>
 <li>
 Manage multiple customers (and engagements) concurrently
 </li>
 <li>
 Exceptional organizational, presentation &amp; communication skills &ndash; both verbal &amp; written.
 </li>
 <li>
 Connecting with multiple customers/accounts in a day/week.
 </li>
 <li>
 Present complex information in a clear manner, both written and verbal
 </li>
 <li>
 Natural fl air for conversations &amp; enjoy talking to customers about Adobe solutions.
 </li>
 <li>
 Exposure to working on Adobe Experience Manager (AEM) will have an advantage to this role.
 </li>
 <li>
 A minimum of 10+ years of demonstrated exceptional customer management
 </li>
 <li>
 A strong empathy for customers AND passion for revenue and growth
 </li>
 <li>
 Strong leadership skills with proven track record to influence inside and outside of the organization
 </li>
 <li>
 Ability to manage/ influence through persuasion, negotiation, and consensus building
 </li>
 <li>
 Analytical and process-oriented mindset supported by excellent communication and presentation skills
 
 
 </li>
 </ul>
 Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 
 
 Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
</div>

Customer Success Account Manager

UrbanPiper

<div>
 
 
 Associate - Onboarding Manager (US)
 
 
 
 Bangalore
 
 
 
 
 
 
 About UrbanPiper:
 
 
 
 UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms &mdash; Zomato, Swiggy, Amazon Foods Deliveroo, Talabat, HungerStation, Jahez, etc. in the simplest manner.
 
 
 
 
 
 At present, we are processing nearly 3 million transactions every month and partnered with 12,000+ restaurants across India and the Middle East. The most defining aspects of our work are related to &mdash; consistency, reliability, scalability, and agility. We make use of a wide variety of technologies and process significantly large amounts of data on a daily-basis.
 
 
 
 
 
 
 Your Role:
 
 
 
 As an Associate in Onboarding, you&rsquo;ll work on complex problem statements, closely coordinating with cross-functional teams to ensure customer needs are met efficiently and effectively. This role is suited for someone who can thrive in a high-energy, cross-functional environment and enjoys working on multiple tasks where time, resources and expectations must be managed effectively.
 
 
 
 
 
 
 You will:
 
 
 <ul>
 <li>
 Develop a deep understanding of UrbanPiper&rsquo;s suite of products to assist customers in maximizing their digital experience.
 </li>
 <li>
 Provide end-to-end support to customers in managing their online menus during the onboarding process and post go-live, ensuring they have the tools and support they need to succeed.
 </li>
 <li>
 Collaborate with the integration team and Technical Account Manager to understand customer requirements, clarify product-related questions, and deliver viable solutions or alternatives.
 </li>
 <li>
 Work closely with the Customer Service and Product &amp; Engineering (P&amp;E) teams to facilitate quick and effective issue resolution, ensuring a seamless experience for customers in your portfolio.
 </li>
 <li>
 Build strong, lasting relationships by actively engaging with customers, striving to exceed expectations, and taking extra measures to ensure satisfaction.
 </li>
 <li>
 Partner with cross-functional team members, aligning efforts to deliver the best possible customer experience and drive long-term value for our clients.
 </li>
 </ul>
 
 
 
 
 
 We are looking for someone who has/is:
 
 
 <ul>
 <li>
 0-2 years of experience in Customer Success or Relationship Management, ideally within the SaaS space.
 </li>
 <li>
 A Bachelor&rsquo;s degree as a minimum educational qualification (Engineering degrees preferred).
 </li>
 <li>
 Proficiency in English, both written and spoken, with strong communication and interpersonal skills to facilitate cross-team collaboration.
 </li>
 <li>
 Willing to work during the US hours (night-shift).
 </li>
 <li>
 Strong analytical skills with a passion for problem-solving and continuous improvement.
 </li>
 <li>
 Proficiency with tools like Google Workspace, Microsoft Office and other related platforms.
 </li>
 <li>
 The ability to quickly learn new products, tools, and technologies and share that knowledge effectively with customers.
 </li>
 </ul>
 
 
 
 
 
 Nice to have:
 
 
 <ul>
 <li>
 Prior experience in the food and beverage (F&amp;B) industry, ideally in a role that involved digital transformation or technology implementation.
 </li>
 <li>
 A basic understanding of API integration is advantageous but not mandatory.
 </li>
 <li>
 Experience working in fast-paced, dynamic environments where adaptability is key.
 </li>
 </ul>
 
 
 
 
 
 Apply now if you wish to be a Piper.
 
 
</div>

Associate - Onboarding Manager

Brik Oven

<div>
 
 Job Title: Retail Sales Manager
 
 
 
 
 Location:
 
 Bangalore
 
 
 
 Reports to:
 
 Director
 
 
 
 Department:
 
 Retail &amp; Sales
 
 
 
 Type:
 
 Full-time
 
 
 
 Role Overview
 
 
 
 The Retail Sales Manager will lead and grow the retail sales vertical at Brik Oven &ndash; covering our range of products including breads, cheeses and more. This role will focus on expanding in-store and external sales channels, building strong retail partnerships, driving revenue, and ensuring a premium customer experience through excellent product representation and brand visibility.
 
 
 
 Key Responsibilities
 
 
 
 
 Retail Sales &amp; Channel Development
 
 
 
 Drive sales performance across Brik Oven&rsquo;s retail network and partner outlets
 
 
 Identify and develop new business opportunities in premium stores, cafes, gourmet markets, and online platforms
 
 
 Work towards achieving and exceeding monthly and quarterly revenue targets
 
 
 
 Partnerships &amp; Account Management
 
 
 
 Build and maintain relationships with key retail and distribution partners
 
 
 Pitch Brik Oven&rsquo;s product range to new retail partners and manage their onboarding
 
 
 Act as a single point of contact for partner accounts &ndash; from setup to ongoing coordination
 
 
 
 Inventory &amp; Supply Coordination
 
 
 
 Forecast and track demand across different retail partners
 
 
 Coordinate with production and supply teams to ensure timely and accurate order fulfillment
 
 
 Minimize wastage and manage efficient product flow
 
 
 
 Customer Experience &amp; Brand Standards
 
 
 
 Ensure all retail touchpoints reflect Brik Oven&rsquo;s brand and product quality standards
 
 
 Collaborate with marketing to execute product promotions, tastings, and seasonal campaigns
 
 
 Collect market and customer feedback to influence improvements and new launches
 
 
 
 Reporting &amp; Performance Monitoring
 
 
 
 Track and analyze product-wise sales, market trends, and customer preferences
 
 
 Share regular performance updates and insights with leadership
 
 
 Maintain pricing integrity, product placement efficiency, and compliance with partner guidelines
 
 
 
 Skills &amp; Qualifications
 
 
 
 Graduate/Postgraduate in Business, Sales, Hospitality, or related fields
 
 
 4&ndash;6 years of experience in retail sales, preferably in premium F&amp;B, gourmet, or FMCG categories
 
 
 Strong account management and business development experience
 
 
 Excellent communication, negotiation, and stakeholder management skills
 
 
 Analytical mindset with a knack for identifying opportunities and solving challenges
 
 
 Familiarity with reporting tools
 
 
 
 Work Schedule
 
 
 
 Full-time | 6 days/week | Flexibility to travel locally (inter-city &amp; intra-city - as per the requirement) for partner meetings, store visits, and audits
</div>

Retail Sales Manager

Amazon

<div>
 
 Description
 
 
 
 About Amazon.com
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 
 About The Role
 
 
 
 Account Management- Vendor Consultant
 
 
 As a Vendor Consultant as part of Paid Selling Partner Services (PSPS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Vendors.
 
 
 PSPS team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor&rsquo;s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.com.
 
 
 You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, Catalog management, inventory management, finance, operations, and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.
 
 
 You will conceive, create, and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor&rsquo;s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor&rsquo;s business. In addition, you are expected to proactively identify areas for growing Vendor&rsquo;s business by developing strategies.
 
 
 Responsibilities Include
 
 
 <ul>
 <li>
 Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
 </li>
 <li>
 Partnering with the Retail Category Team and managing the vendor relationship by championing the vendor&rsquo;s needs at Amazon
 </li>
 <li>
 Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors
 </li>
 <li>
 Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon
 </li>
 <li>
 Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience
 </li>
 <li>
 Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience
 </li>
 <li>
 Provide thought leadership around planning, roadmaps and execution
 </li>
 <li>
 Establish long term partnerships with key vendor partners for the group of vendors handled
 </li>
 <li>
 Support the launches of new programs, categories and features
 </li>
 <li>
 Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 Basic Qualifications and Skills Required
 
 
 <ul>
 <li>
 An understanding of and passion for e-commerce
 </li>
 <li>
 Language preference - Proficiency in Arabic
 </li>
 <li>
 Work experience is preferred (5+ years). Relevant experience in Vendor management, Sales, post sales, Account Management, and Business Development in managing B2B Business.
 </li>
 <li>
 Exposure to retail buying, retail planning &amp; allocation, product/project management, marketing or e-commerce will be a plus
 </li>
 <li>
 Proven analytical skills and demonstrated ability to manage the business &ldquo;by the numbers&rdquo;.
 </li>
 <li>
 Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented
 </li>
 <li>
 Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives
 </li>
 <li>
 Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems
 </li>
 <li>
 Ability to work in teams and ultimately focus on delivering results with high standards
 </li>
 <li>
 Attention to detail and capability to work on multiple projects in parallel
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Lean Six Sigma experience.
 </li>
 <li>
 MBA/PGDM qualification.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka - A66
 
 
 Job ID: A3031617
</div>

Vendor Consultant, Arabic, Vendor Consultant Program

<div>
 
 Job Description
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 As a Sales Advisor at H&amp;M, you&rsquo;ll play a key role in creating an outstanding customer experience. You&rsquo;ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you&rsquo;ll contribute to both your own success and the success of the company.
 
 
 You will:
 
 
 &rarr; Share your fashion and product knowledge to help customers make informed choices.
 
 
 &rarr; Collaborate with your team to deliver exceptional service at every step of the customer journey.
 
 
 &rarr; Ensure the sales floor and back of house are well-stocked, organized, and inviting.
 
 
 &rarr; Support with opening and closing of the store.
 
 
 &rarr; Represent yourself and the brand positively during all customer interactions.
 
 
 
 Who You&rsquo;ll Work With
 
 
 
 Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role&mdash;from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores&mdash;contributes to creating an inspiring and welcoming environment. You&rsquo;ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
 
 
 
 Who You Are
 
 
 
 We are looking for people with&hellip;
 
 
 &rarr; Experience in customer service within fashion, retail, or similar fields.
 
 
 And people who are&hellip;
 
 
 &rarr; Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
 
 
 &rarr; Thriving in collaborative and dynamic environments.
 
 
 &rarr; Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
 
 
 &rarr; Flexible and action oriented.
 
 
 
 Who We Are
 
 
 
 H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
 
 
 We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
 
 
 WHY YOU&rsquo;LL LOVE WORKING HERE At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
 
 
 <ul>
 <li>
 We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
 </li>
 <li>
 We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
 </li>
 <li>
 We are an inclusive company where you&rsquo;re encouraged to be yourself at work
 </li>
 <li>
 You will have access to a large global talent community, where career growth and aspirations have no limits.
 </li>
 <li>
 We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family.
 </li>
 <li>
 You&rsquo;ll be able to express your personal style with our employee discount at H&amp;M group.
 </li>
 <li>
 We offer 5 days of working in a week to have great work life balance.
 
 
 
 </li>
 </ul>
 
 JOIN US
 
 
 
 Our uniqueness comes from a combination of many things &ndash; our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it&rsquo;s our people who make us who we are.
 
 
 Take the next step in your career together with us. The journey starts here.
 
 
 <ul>
 <li>
 Store roles assessment:
 
 
 
 </li>
 </ul>
 To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&amp;M Group.
 
 
 After completing the assessment, you&rsquo;ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact recruitment_support@hm.com. Choosing an alternative will not impact on your application.
 
 
 For more information on how we process your personal data, please see our Privacy Notice.
 
 
 <ul>
 <li>
 We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 This is a full-time position for our store in Bangalore - MALL OF ASIA. The position reports to the Department Manager.
</div>

Sales Advisor

Infosys

<div>
 <ul>
 <li>
 Payer/ Provider/ PBM organizations
 </li>
 <li>
 Product Management/Product Engineering /Healthcare Operations
 </li>
 <li>
 Experience working with industry leading Enrollment, Claims, Billing or EHR systems.
 </li>
 <li>
 Managing product lifecycle in whole &ndash; from ideation, exploration, approval, development, implementation, measurement, and ongoing development.
 </li>
 <li>
 Expertise in US Government Program Line of Business - Medicare, Medicaid, Duals, Marketplace
 </li>
 <li>
 Plan Sponsor &amp; Product, Enrollment &amp; Billing, Provider Data Management, Provider Network Management, Claims, Encounters, Medicare, and Marketplace Risk Adjustment.
 </li>
 <li>
 Developing results-oriented strategies to solve complex and open-ended business problems.
 </li>
 <li>
 Market Analysis and Product fitment
 </li>
 <li>
 Communicating and facilitating architecture design discussions/decisions and impacts to key stakeholders.
 </li>
 <li>
 Customer success on managing customer engagements and requirements.
 </li>
 <li>
 Leading business pursuits and product demonstrations.
 </li>
 <li>
 Agile Product Development Methodology
 
 
 </li>
 </ul>
 As a &lsquo;Senior Product Manager&rsquo; you will be pivotal to creating roadmap, owning release plan for multiple capabilities that is futuristic and meets industry and client needs. You will be responsible for continuous backlog management, prioritizing the backlog considering the needs and objectives of every stakeholder. As a thought leader in your business domain, bring in industry best practices, learnings from client demos and interactions into designing. You will anchor business pursuit initiatives, sales demo. You will have the opportunity to shape the Infosys platform that enables payers and providers to deliver better care.
 
 
 <ul>
 <li>
 Experience in market leading healthcare products (key emphasis).
 </li>
 <li>
 Proven track record of at least 8 years in software product management roles.
 </li>
 <li>
 Capability/Feature planning and design, manage the specifications of their development, and monitor their on-going operation to better understand customer experiences.
 </li>
 <li>
 Clearly communicating progress towards delivery, technical challenges that may occur.
 </li>
 <li>
 Act as a thought leader and subject matter expert in the assigned product area, develop essential product documentation including business case, business requirements and use cases.
 </li>
 <li>
 Own product backlog and collaborate closely with the platform engineering team.
 </li>
 <li>
 Create Journey Maps that re-imagine/re-define the healthcare problematic process areas.
 </li>
 <li>
 Understanding of trends affecting customer adoption.
 </li>
 <li>
 Experience of working with enterprise customers, both technical and business, and at all levels.
 </li>
 <li>
 Influence leaders in diverse functional areas
 </li>
 <li>
 Strong business acumen including experience in estimation and pricing, market research.
 </li>
 <li>
 Demonstrated ability to navigate ambiguity and adapt quickly to modern technology and processes.
 </li>
 <li>
 Strong analytical ability with exposure to data science and automation
 </li>
 <li>
 Teaming/Collaboration - Demonstrates exceptional leadership and team management skills, with a collaborative and empowering approach to achieve results through influence.
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills to develop lasting relationships with senior business or technical leaders with the highest levels of business acumen and technical expertise.
 </li>
 </ul>
</div>

Healthcare Product Manager_Q2

Sage

<div>
 
 Job Description
 
 
 
 As a Customer Success Consultant at Sage, you&rsquo;ll play a critical role in helping customers quickly realize value from their investment in Sage. You will own the end-to-end onboarding process for customer accounts of significant complexity, ensuring a seamless experience and a successful go-live. This role requires strong cross-functional collaboration, excellent communication skills, and the ability to manage multiple stakeholders and priorities in parallel.
 
 
 What We&rsquo;re Looking For:
 
 
 Customer Skills
 
 
 <ul>
 <li>
 Proven experience in managing successful Product implementations or customer onboarding.
 </li>
 <li>
 Strong background in customer-facing roles, with empathy and stakeholder management.
 </li>
 <li>
 Ability to manage multiple accounts simultaneously without compromising quality.
 </li>
 <li>
 Skilled at handling escalations, resolving concerns, and collaborating with internal teams.
 </li>
 <li>
 Ability to create practical solutions for customer needs in consultation with other teams.
 
 
 
 
 
 
 </li>
 </ul>
 Functional Skills
 
 
 <ul>
 <li>
 Excellent communication and project management skills.
 </li>
 <li>
 Understanding of Customer Success, Onboarding, and Support processes in SaaS.
 </li>
 <li>
 Awareness of finance and accounting workflows is a plus.
 
 
 
 
 
 
 </li>
 </ul>
 
 Tools (Preferred)
 
 
 
 <ul>
 <li>
 Hands-on experience with project management tools (e.g., ClickUp, Jira, Asana).
 </li>
 <li>
 Familiarity with customer success platforms (e.g., FreshSuccess, Gainsight, Totango).
 
 
 
 
 
 
 </li>
 </ul>
 Who Can Apply
 
 
 <ul>
 <li>
 Willing to work on night shifts (North America timezone).
 </li>
 <li>
 3-5 years of experience in a customer-facing role (onboarding, implementation, or support experience preferred)
 
 
 
 
 
 
 </li>
 </ul>
 Responsibilities-
 
 
 <ul>
 <li>
 Take full accountability for onboarding customers onto the Fyle platform.
 </li>
 <li>
 Manage the end-to-end onboarding lifecycle for customers across geographies.
 </li>
 <li>
 Help customers implement Fyle in line with their business needs and ensure value delivery without delays.
 </li>
 <li>
 Track and monitor onboarding progress to timely and successful closure.
 </li>
 <li>
 Support prospects, pilots, demos, and proof-of-concept activities to drive conversions.
 </li>
 <li>
 Conduct training sessions for super users to enable them with in-depth knowledge of the platform&rsquo;s functionalities.
 </li>
 <li>
 Partner with internal Product and Engineering teams to ensure all customer commitments are delivered as promised.
 </li>
 <li>
 Manage escalations and risks during onboarding, driving them to resolution.
 </li>
 <li>
 Provide context for features, bugs, and service requests critical to customer onboarding.
 </li>
 <li>
 Highlight and escalate customer-critical requirements to senior stakeholders, driving conversations to closure.
 </li>
 <li>
 Standardize onboarding approaches and promote self-help practices for customers.
 </li>
 <li>
 Build a strong understanding of accounting integrations to support finance teams with system integrations (where supported).
 
 
 
 
 
 
 </li>
 </ul>
 Fyle, now part of Sage Group plc, is a fast-growing SaaS company building cutting-edge expense management solutions for SMBs across the globe. With thousands of customers and a modern, AI-driven product, we are on a mission to simplify finance operations for accounting teams and finance professionals.
 
 
 Joining Fyle means being part of a global organization with the stability of Sage and the agility of a start-up, where your work will directly contribute to scaling a critical growth channel.
 
 
</div>

Customer Success Consultant

Explore 66+ Customer success account manager in Bangalore this September. Find roles across top companies and apply now to boost your career.