Associate - Onboarding Manager

Associate - Onboarding Manager (US)

Bangalore

About UrbanPiper:

UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, Amazon Foods Deliveroo, Talabat, HungerStation, Jahez, etc. in the simplest manner.

At present, we are processing nearly 3 million transactions every month and partnered with 12,000+ restaurants across India and the Middle East. The most defining aspects of our work are related to — consistency, reliability, scalability, and agility. We make use of a wide variety of technologies and process significantly large amounts of data on a daily-basis.

Your Role:

As an Associate in Onboarding, you’ll work on complex problem statements, closely coordinating with cross-functional teams to ensure customer needs are met efficiently and effectively. This role is suited for someone who can thrive in a high-energy, cross-functional environment and enjoys working on multiple tasks where time, resources and expectations must be managed effectively.

You will:

• Develop a deep understanding of UrbanPiper’s suite of products to assist customers in maximizing their digital experience.
• Provide end-to-end support to customers in managing their online menus during the onboarding process and post go-live, ensuring they have the tools and support they need to succeed.
• Collaborate with the integration team and Technical Account Manager to understand customer requirements, clarify product-related questions, and deliver viable solutions or alternatives.
• Work closely with the Customer Service and Product & Engineering (P&E) teams to facilitate quick and effective issue resolution, ensuring a seamless experience for customers in your portfolio.
• Build strong, lasting relationships by actively engaging with customers, striving to exceed expectations, and taking extra measures to ensure satisfaction.
• Partner with cross-functional team members, aligning efforts to deliver the best possible customer experience and drive long-term value for our clients.

We are looking for someone who has/is:

• 0-2 years of experience in Customer Success or Relationship Management, ideally within the SaaS space.
• A Bachelor’s degree as a minimum educational qualification (Engineering degrees preferred).
• Proficiency in English, both written and spoken, with strong communication and interpersonal skills to facilitate cross-team collaboration.
• Willing to work during the US hours (night-shift).
• Strong analytical skills with a passion for problem-solving and continuous improvement.
• Proficiency with tools like Google Workspace, Microsoft Office and other related platforms.
• The ability to quickly learn new products, tools, and technologies and share that knowledge effectively with customers.

Nice to have:

• Prior experience in the food and beverage (F&B) industry, ideally in a role that involved digital transformation or technology implementation.
• A basic understanding of API integration is advantageous but not mandatory.
• Experience working in fast-paced, dynamic environments where adaptability is key.

Apply now if you wish to be a Piper.