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customer service representative Jobs in Lahore

customer service representative

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customer success director

Instacare Technologies

Job Description &ndash; Customer Success Team Lead (SaaS Program)The Customer Success Team Lead for the SaaS program will be responsible for leading the customer success team to drive adoption, engagement, and retention of the company&rsquo;s software platform. This role ensures that customers achieve their business outcomes through effective onboarding, proactive support, and ongoing value realization. The Team Lead will manage a group of Customer Success Managers (CSMs) and Support Specialists, oversee customer health metrics, and serve as the primary point of escalation for critical accounts. They will collaborate closely with Product, Sales, and Engineering teams to deliver a seamless customer experience and foster long-term relationships that support customer growth and loyalty.Key ResponsibilitiesTeam Leadership &amp; Development<ul><li>Manage, coach, and mentor the Customer Success team to ensure high performance and customer satisfaction.</li><li>Allocate resources effectively to support onboarding, adoption, and retention activities.</li><li>Conduct regular one-on-ones, team meetings, and training to upskill the team in SaaS best practices.</li></ul>Customer Lifecycle Management<ul><li>Oversee end-to-end customer lifecycle: onboarding, adoption, retention, expansion, and advocacy.</li><li>Ensure smooth customer onboarding with structured implementation plans and timelines.</li><li>Monitor customer engagement through usage analytics, ensuring clients realize maximum value.</li></ul>Account Management &amp; Escalations<ul><li>Act as the point of escalation for complex or high-value accounts.</li><li>Develop strong executive-level relationships with strategic customers.</li><li>Collaborate with Sales to identify upsell/cross-sell opportunities within existing accounts.</li></ul>Data &amp; Performance Monitoring<ul><li>Track customer health metrics (adoption rate, churn, renewals, NPS, CSAT, product usage).</li><li>Prepare reports for leadership on customer success performance and risks.</li><li>Use data insights to predict churn and implement proactive retention strategies.</li></ul>Cross-functional Collaboration<ul><li>Work with Product teams to relay customer feedback and influence roadmap priorities.</li><li>Partner with Marketing to create case studies and customer advocacy programs.</li><li>Align with Sales on customer renewals, expansions, and upsell opportunities.</li></ul>Process Improvement &amp; Strategy<ul><li>Develop scalable processes and playbooks for SaaS onboarding, customer success, and renewals.</li><li>Implement customer success tools (e.g., Gainsight, HubSpot, Salesforce, Zendesk) to track KPIs.</li><li>Drive continuous improvement initiatives to enhance the customer journey and overall SaaS adoption</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Success Team Lead

Dengage

<div>
 
 D.Engage is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 
 We are seeking a
 
 Customer Success Director
 
 in Pakistan.As the Director of Customer Success, you will play a pivotal role in our leadership team, combining your expertise in customer success with a strong background in sales. Your primary responsibility will be to ensure customer satisfaction and loyalty while identifying opportunities for growth and sales. You will lead a dynamic team of customer success professionals, fostering strong relationships with our clients and contributing to our revenue growth through up-selling and cross-selling initiatives.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 
 Customer Success Management:
 
 Develop and implement strategies to increase product adoption, customer loyalty and retention and enhance customer satisfaction while actively setting and contributing to churn reduction tactics.
 
 </li>
 <li>
 
 Strategic Planning:
 
 Align customer success strategies with overall business goals, contributing to revenue growth and customer base expansion.
 
 </li>
 <li>
 
 Team Leadership and Development:
 
 Recruit, mentor, and manage a customer success team, promoting a culture of excellence and continuous improvement.
 
 </li>
 <li>
 
 Sales Integration:
 
 Utilize your sales experience to identify and capitalize on upselling and cross-selling opportunities within the existing customer base.
 
 </li>
 <li>
 
 Cross-Functional Collaboration:
 
 Work closely with sales, marketing, and product to create and optimize the upsell and cross-sell strategies deployed by the CS team.
 
 </li>
 <li>
 
 Customer Relationship Management:
 
 Coach CS team to establish and maintain strong relationships with key clients, understanding their needs, and ensuring they receive exceptional service.
 
 </li>
 <li>
 
 Analytics and Feedback:
 
 Utilize data and customer feedback to improve service delivery, customer engagement, and satisfaction levels.
 
 </li>
 <li>
 
 Process Optimization:
 
 Continuously review and optimize customer success processes and practices for efficiency and effectiveness.
 
 </li>
 <li>
 
 Compensation:
 
 Draft, implement and optimize compensation plan for the CS team with the goal of encouraging productivity and performance and rewarding customer-goal and business-goal achievement.
 
 </li>
 <li>
 
 Reporting and Communication:
 
 Regularly report on customer success metrics and insights to the leadership team, informing strategic decisions.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Proven experience in customer success, with a background in sales, preferably in a SaaS or technology-related industry.
 
 </li>
 <li>
 Minimum of 9 to 12 years of relevant technical experience, with at least 3 years in a managerial / leadership role.
 
 </li>
 <li>
 Excellent interpersonal and relationship-building skills, with a customer-first mindset.
 
 </li>
 <li>
 Strong analytical abilities and experience using data to inform decisions and strategies.
 
 </li>
 <li>
 Proven track record of achieving or exceeding retention and sales targets.
 
 </li>
 <li>
 Exceptional communication and team management skills.
 
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or a related field; a Master's degree is a plus
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Work at the cutting edge marketing technology and customer engagement.
 
 </li>
 <li>
 Be a part of a collaborative, innovative and fast-paced environment with global teams.
 
 </li>
 <li>
 Opportunities for continuous learning and professional development.
 
 </li>
 <li>
 Competitive salary and benefits package.
 
 
 </li>
 </ul>
 
 D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members
 
 
 
 
 
 
 
 
</div>

Director of Customer Success- Pakistan

Zameen.com

<div>
 
 We at Zameen.com are looking to hire
 
 "Customer Success Executive"
 
 The role is focused on establishing and nurturing strong sales account relationships within a designated territory. The primary responsibility includes identifying and pursuing new business opportunities to expand the customer base. The role requires proactive engagement through cold calls to generate potential leads and maintain communication with existing contacts. Regular field visits to customers within the assigned territory are a key aspect, providing opportunities to build rapport, understand customer needs, and drive sales growth. Effective relationship management and consistent follow-up with leads are crucial for achieving sales targets and contributing to the overall success of the business.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Establish and manage sales accounts relationships in assigned territory.
 </li>
 <li>
 Identify and pursue new customer acquisition.
 </li>
 <li>
 Conduct cold calls for potential leads.
 </li>
 <li>
 Responsible for conducting field visits in the assigned territory.
 </li>
 <li>
 Communicate with established leads within the territory and develop report.
 </li>
 <li>
 Achieving growth and sale targets by successfully managing the sales and KPI's.
 </li>
 <li>
 Ensure availability of all brands, packs and SKUs.
 </li>
 <li>
 New Accounts conversion &amp; retention of existing customers.
 </li>
 <li>
 Planning and implementing the Promotional Campaigns with the help of Trade Marketing team.
 </li>
 <li>
 Meet with customers to discuss their evolving needs and to assess the quality of our company's relationship with them.
 </li>
 </ul>
 
 
 
 
 Key Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Management or related field.
 </li>
 <li>
 Location: Lahore.
 </li>
 <li>
 2-3 years' of experience in related field.
 </li>
 <li>
 Strong communication and negotiation skills.
 </li>
 <li>
 Demonstrated ability to hit sales quotas.
 </li>
 </ul>
 
 
</div>

Customer Success Executive

Cybologics Solutions

Experience Required: 1&ndash;3 yearsJob Overview: Cybologics Solutions is hiring a customer support executive with strong English communication skills to assist our growing client base.The ideal candidate will be responsible for ensuring a high-quality customer experience by providing prompt, professional, and effective support.Key Responsibilities:Respond to customer queries via email, phone, chat, and support ticket systems.Provide clear, concise, and accurate assistance in English.Troubleshoot and resolve customer issues or escalate as needed.Maintain detailed records of customer interactions in the CRM system.Collaborate with internal teams to improve customer experience and support processes.Follow up on customer concerns to ensure resolution and satisfaction.Requirements:Bachelor&rsquo;s degree in business, IT, communications, or a related field.Excellent spoken and written English communication skills (required).Strong interpersonal and problem-solving abilities.Ability to manage multiple conversations and tasks efficiently.Familiarity with help desk or CRM tools is a plus.A positive, team-oriented attitude and a willingness to learn.Job Type: Full-timeWork Location: In person

Customs & Customers Success Manager

Aenzay Facility Management

1- Must have Digital Marketing Campaign Experience.( Don't Apply If you Don't have Relevant Experience.2- Can Join Immediately.3- Can Do Attitude.Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

VapeMall

Compliance Officer (Retail &amp; E-Commerce)Location: Lahore (On-site) Reports to: Director Employment Type: Full-timeRole OverviewWe&rsquo;re seeking a detail-oriented Compliance Officer to enforce internal controls across our retail branches and Shopify store. You&rsquo;ll run daily inter-department checks, verify POS/&ldquo;PS&rdquo;* and sales records, ensure policy adherence, and surface risks and process gaps directly to the Director.If &ldquo;PS&rdquo; means something specific in your setup (e.g., Petty Cash, Payment Settlements, or a particular system), we can rename this throughout.Key Responsibilities<ul><li>Daily Compliance Rounds</li><li>Perform interdepartmental compliance checks (Operations, Sales, Finance/Accounts, Inventory, Customer Support, Logistics).</li><li>Conduct daily POS/PS and sales reconciliation: verify cash, card, and online payments; match invoices, refunds, discounts, and voids to system logs.</li><li>Review petty cash/payment settlements and bank deposit slips; flag mismatches immediately.</li><li>Shopify &amp; E-Commerce Controls</li><li>Audit Shopify orders, payouts, fees, chargebacks, and tax settings daily.</li><li>Validate product listings (pricing, taxes, inventory, barcodes/SKUs, variants), discount codes, and promotions.</li><li>Monitor abandoned checkouts, fraud filters, and fulfillment SLAs; coordinate fixes with relevant teams.</li><li>Inventory &amp; Operations</li><li>Spot-check GRNs, stock movement, shrinkage/returns, and write-offs vs. system records.</li><li>Verify purchase approvals, vendor bills, and GRN-Invoice matching.</li><li>Policies &amp; SOPs</li><li>Maintain and update compliance SOPs and checklists; train staff on changes.</li><li>Ensure data privacy, invoice controls, refund/exchange policies, and cash-handling standards are followed.</li><li>Reporting &amp; Escalation</li><li>Submit a Daily Compliance Report to the Director (key findings, risks, losses prevented, fixes, owner &amp; deadline).</li><li>Track non-compliances to closure; escalate repeat issues and control failures.</li></ul>What Success Looks Like (KPIs)<ul><li>100% completion of daily checks and submitted reports.</li><li>&le; 24 hours to close critical discrepancies.</li><li>Zero unresolved variances in monthly sales/payout reconciliations.</li><li>Reduction in stock shrinkage and payment exceptions month-over-month.</li><li>Audit readiness: all SOPs and logs up-to-date.</li></ul>Requirements<ul><li>Bachelor&rsquo;s in Business, Finance, Accounting, or related field.</li><li>2&ndash;4+ years in compliance/audit, retail operations, or finance; retail + e-commerce experience preferred.</li><li>Strong Shopify experience: orders, payouts, taxes, discounts, inventory, and basic Liquid/admin familiarity.</li><li>Solid grasp of POS/Petty Cash/Payment Settlement processes and sales reconciliation.</li><li>Proficient with Excel/Google Sheets (lookups, pivots, reconciliation templates).</li><li>Strong documentation, investigation, and communication skills; assertive follow-through.</li></ul>Tools You&rsquo;ll Use<ul><li>Shopify Admin &amp; Shopify Payments (or payment gateway dashboards)</li><li>POS system &amp; accounting software</li><li>Google Workspace / Microsoft Office (Sheets/Excel, Docs)</li><li>Slack/Teams, project trackers (e.g., Trello/Asana)</li></ul>Working Hours<ul><li>6 days/week; daily morning checks and end-of-day reconciliation windows.</li></ul>Compensation<ul><li>Market competitive salary</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: On the roadApplication Deadline: 23/08/2025

Compliance Officer Retail & e commerce

Compliance Officer (Retail &amp; E-Commerce)Location: Lahore (On-site) Reports to: Director Employment Type: Full-timeRole OverviewWe&rsquo;re seeking a detail-oriented Compliance Officer to enforce internal controls across our retail branches and Shopify store. You&rsquo;ll run daily inter-department checks, verify POS/&ldquo;PS&rdquo;* and sales records, ensure policy adherence, and surface risks and process gaps directly to the Director.If &ldquo;PS&rdquo; means something specific in your setup (e.g., Petty Cash, Payment Settlements, or a particular system), we can rename this throughout.Key Responsibilities<ul><li>Daily Compliance Rounds</li><li>Perform interdepartmental compliance checks (Operations, Sales, Finance/Accounts, Inventory, Customer Support, Logistics).</li><li>Conduct daily POS/PS and sales reconciliation: verify cash, card, and online payments; match invoices, refunds, discounts, and voids to system logs.</li><li>Review petty cash/payment settlements and bank deposit slips; flag mismatches immediately.</li><li>Shopify &amp; E-Commerce Controls</li><li>Audit Shopify orders, payouts, fees, chargebacks, and tax settings daily.</li><li>Validate product listings (pricing, taxes, inventory, barcodes/SKUs, variants), discount codes, and promotions.</li><li>Monitor abandoned checkouts, fraud filters, and fulfillment SLAs; coordinate fixes with relevant teams.</li><li>Inventory &amp; Operations</li><li>Spot-check GRNs, stock movement, shrinkage/returns, and write-offs vs. system records.</li><li>Verify purchase approvals, vendor bills, and GRN-Invoice matching.</li><li>Policies &amp; SOPs</li><li>Maintain and update compliance SOPs and checklists; train staff on changes.</li><li>Ensure data privacy, invoice controls, refund/exchange policies, and cash-handling standards are followed.</li><li>Reporting &amp; Escalation</li><li>Submit a Daily Compliance Report to the Director (key findings, risks, losses prevented, fixes, owner &amp; deadline).</li><li>Track non-compliances to closure; escalate repeat issues and control failures.</li></ul>What Success Looks Like (KPIs)<ul><li>100% completion of daily checks and submitted reports.</li><li>&le; 24 hours to close critical discrepancies.</li><li>Zero unresolved variances in monthly sales/payout reconciliations.</li><li>Reduction in stock shrinkage and payment exceptions month-over-month.</li><li>Audit readiness: all SOPs and logs up-to-date.</li></ul>Requirements<ul><li>Bachelor&rsquo;s in Business, Finance, Accounting, or related field.</li><li>2&ndash;4+ years in compliance/audit, retail operations, or finance; retail + e-commerce experience preferred.</li><li>Strong Shopify experience: orders, payouts, taxes, discounts, inventory, and basic Liquid/admin familiarity.</li><li>Solid grasp of POS/Petty Cash/Payment Settlement processes and sales reconciliation.</li><li>Proficient with Excel/Google Sheets (lookups, pivots, reconciliation templates).</li><li>Strong documentation, investigation, and communication skills; assertive follow-through.</li></ul>Tools You&rsquo;ll Use<ul><li>Shopify Admin &amp; Shopify Payments (or payment gateway dashboards)</li><li>POS system &amp; accounting software</li><li>Google Workspace / Microsoft Office (Sheets/Excel, Docs)</li><li>Slack/Teams, project trackers (e.g., Trello/Asana)</li></ul>Working Hours<ul><li>6 days/week; daily morning checks and end-of-day reconciliation windows.</li></ul>Compensation<ul><li>Market competitive salary + performance bonus tied to compliance KPIs.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Compliance Officer

Explore 972+ Customer success director in Lahore this September. Find roles across top companies and apply now to boost your career.

972 customer success director jobs IN Lahore

Customer Success Team Lead

Director of Customer Success- Pakistan

Customer Success Executive

Customs & Customers Success Manager

Customer Success Executive

Compliance Officer Retail & e commerce

Compliance Officer