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senior product marketing executive

customer success executive

NielsenIQ

<div><div><div>The role is responsible for the ongoing support and development of Tier 1 and Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Success Executive

<div>
 
 Job Description
 
 
 
 
 The role is responsible for the ongoing support and development of Tier 1 and Tier 2 customers through implementing the Customer Success strategy which will encompass the following:
 
 
 
 <ul>
 <li>
 
 Customer Experience:
 
 Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
 </li>
 <li>
 
 Performance Metrics:
 
 Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
 </li>
 <li>
 
 Process Improvement:
 
 Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
 </li>
 <li>
 
 Training and Development:
 
 Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
 </li>
 <li>
 
 Cross-Department Collaboration:
 
 Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
 </li>
 <li>
 
 Product Knowledge:
 
 Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems
 </li>
 <li>
 
 Technology Utilization:
 
 Adoption of existing systems and processes to streamline operations and improve service delivery
 </li>
 <li>
 
 Reporting and Analysis:
 
 Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers
 </li>
 <li>
 
 Customer Feedback:
 
 Obtain customer feedback to drive a continuous improvement to NPS
 </li>
 <li>
 
 Customer Advocacy:
 
 Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
 </li>
 </ul>
 
 
 Other
 
 
 
 
 <ul>
 <li>
 You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained
 </li>
 <li>
 Relevant professional, ethical and health and safety standards apply to this role
 </li>
 <li>
 May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international)
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Some experience in customer facing roles
 </li>
 <li>
 You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management
 </li>
 <li>
 Ability to deliver quickly in a fast-paced environment and independently overcome challenges
 </li>
 <li>
 A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
 </li>
 <li>
 Strong problem-solving abilities and the capacity to meet deadlines consistently
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

CONEXION (SMC-PVT.) LIMITED

About the RoleWe are seeking a proactive and customer-oriented Client Success Executive to join our expanding team. This role focuses on building strong client relationships, ensuring high levels of satisfaction, and delivering exceptional service at every touchpoint. It is ideal for individuals who thrive in a fast-paced, people-centric environment and enjoy communication and problem-solving.Key Responsibilities<ul><li>Serve as the main point of contact for clients, addressing inquiries in a timely and professional manner.</li><li>Develop and maintain long-term relationships with both new and existing clients.</li><li>Collaborate with internal teams to ensure seamless execution of client requests and projects.</li><li>Understand client requirements and offer customized solutions to improve overall satisfaction.</li><li>Prepare and share regular reports, feedback, and updates with clients and management.</li><li>Identify and pursue opportunities for upselling or cross-selling services when appropriate.</li><li>Handle and resolve client issues efficiently while maintaining positive relationships.</li></ul>Requirements<ul><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities with keen attention to detail.</li><li>A positive attitude and a strong commitment to customer success.</li><li>Prior experience in client servicing or customer support is preferred.</li><li>Underage candidates are also welcome to apply.</li></ul>What We Offer<ul><li>Competitive compensation along with performance-based incentives.</li><li>A supportive, collaborative, and inclusive work environment.</li><li>Ongoing training and opportunities for professional growth.</li><li>Free commute facilities for female staff.</li><li>Comprehensive training will be provided.</li></ul>Timing<ul><li>Monday to Friday 8:30pm to 5:30am</li><li>Saturday 9pm to 3am</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Client Success Executive

AppedologyPK Recruitment

Appedology Pvt. Ltd. is hiring a Service Delivery Executive to join our team and ensure smooth, efficient, &amp; high-quality delivery of our HR-based SaaS product to clients.Role: Service Delivery ExecutiveLocation: DHA Phase 5, Tauheed Commercial Area, Karachi - PakistanShift: DayJob Nature: 100% onsiteJob Type: Full-timeNo. of Positions: 1Job description:1 &ndash; 2 years of experience in SaaS service delivery, customer success, or implementation rolesStrong understanding of HR processes, HRIS / HRMS platforms is a plus.Experience working with HR-based SaaS platforms.Excellent communication, stakeholder management, and presentation skills.Ability to troubleshoot basic technical issues and coordinate withtechnical teams.Monitor client usage, system performance, and service SLAs to ensure maximum satisfaction.Apply: shariq.raza@appedology.comWhatsApp: 0330-4757552Please do not out apply without mentioning the designationThis role is not considered a senior-level positionJob Type: Full-timeWork Location: In person

Service Delivery Executive

About the RoleWe are looking for a dynamic and customer-focused Client Success Executive to join our growing team. The ideal candidate will be responsible for building strong relationships with clients, ensuring their satisfaction, and delivering excellent service at every interaction. This role is perfect for someone whoenjoys communication, problem-solving, and working in a fast-paced, people-oriented environment.Key ResponsibilitiesAct as the primary point of contact for clients and handle their queries promptly and professionally.Build and maintain long-term relationships with existing and new clients.Coordinate with internal teams to ensure smooth execution of client requests and projects.Understand client needs and provide tailored solutions to enhance satisfaction.Prepare and share regular reports, feedback, and updates with clients and management.Identify opportunities to upsell or cross-sell services where appropriate.Resolve client concerns efficiently while maintaining a positive relationship.RequirementsExcellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.A positive attitude with a passion for customer success.Prior experience in client servicing, customer support.Underage candidates can also applyWhat We OfferCompetitive salary and performance-based incentives.Opportunity to work with a supportive and collaborative team.Continuous learning and growth opportunities.A positive and inclusive work cultureFree commute for female staffTraining will be provide.TimingMonday to Friday 8:30pm to 5:30amSaturday 9pm to 3amJob Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Outbound Sales Agent

TA Solutios

Job descriptionWould you like to be part of a business development team with a high paying commission structure and all the autonomy you could dream of in a mission-driven company?We are an IT Services company seeking a highly motivated and skilled Business Development Executive to join our team. As a Business Development Executive, you will be responsible for generating leads, cold calling, client communication, sales, and customer success.Responsibilities:<ul><li>Conduct research and analysis to identify potential leads and opportunities.</li><li>Develop strategies to reach out to potential clients and generate new business.</li><li>Make cold calls to prospective clients to introduce our services and secure appointments.</li><li>Manage client communication and build strong relationships with clients to understand their needs and concerns.</li><li>Negotiate and close deals to meet sales targets and ensure customer satisfaction.</li><li>Provide exceptional customer service to ensure that clients are happy with our services.</li></ul>Qualifications :<ul><li>Bachelor's degree in business, marketing, or a related field.</li></ul>Experience &amp; Skills:<ul><li>3+ years in IT sales industry.</li><li>Experience in the Software and Web/Mobile App Development industry..</li><li>Lead Generation: 2 year (Required)</li><li>Cold Emailing: 2 year (Required)</li><li>Experience in full sales cycle including deal closing Demonstrated sales success.</li><li>Proven track record of success in lead generation, cold calling, sales, and customer success.</li><li>CRM experience is preferred.</li><li>Strong negotiation and persuasion skills.</li><li>Strong communication and presentation skills.</li><li>Comfortable working in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Business Developer Executive

Oracle

<div>
 
 Principal Technical Account Manager is responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAM must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations.
 
 
 
 
 
 The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAM may manage in full or in part.
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Develop and form long term customer relationships with key customer contacts.
 </li>
 <li>
 Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization.
 </li>
 <li>
 Understand customer&rsquo;s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
 </li>
 <li>
 Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
 </li>
 <li>
 Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
 </li>
 <li>
 Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
 </li>
 <li>
 Identify and submit delivery leads for new opportunities and contract renewals.
 </li>
 <li>
 Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
 </li>
 <li>
 Establish and maintain a delivery governance model with the customer at the management and executive levels.
 </li>
 <li>
 Perform scope and risk management.
 </li>
 <li>
 Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
 </li>
 <li>
 Conduct periodic Service Account Planning and Account Reviews.
 </li>
 <li>
 Provides direction and mentoring to more junior team members.
 </li>
 </ul>
 
 
</div>

Principal Technical Account Manager

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