customer success

black.ai

Location Australia - Sydney/Melbourne/remote, Brisbane Employment Type Full time Location Type Hybrid Department Customer Success Who are Heidi Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role As a Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. What you'll do: As an Enterprise Customer Success Manager for Hospitals at Heidi, you'll be the strategic partner for a portfolio of public and private health networks, accountable for their long-term success with Heidi. You'll shape the customer journey from success design through implementation to ongoing value realisation, building trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes, sustained adoption, and lasting impact across hospitals, departments, and care teams. Lead enterprise deployments: <ul> <li>Engage early in the customer journey to shape rollout and pilot strategies, ensuring every program is set up for success.</li> <li>Lead cross-functional collaboration within Heidi and with key customer stakeholders from executives to clinical and technical leaders to deliver smooth implementations, strong clinician adoption, and measurable outcomes.</li> <li>Translate strategy into execution, guiding teams to achieve results quickly and sustain them at scale. Drive change management:</li> <li>Support hospitals through significant workflow transformation by leading planning, communication, training, and reinforcement that give clinicians and executives confidence in adopting new ways of working. Partner for ongoing success:</li> <li>Build trusted, long-term relationships with executives, clinicians, and operational leaders to ensure sustained value well beyond go-live.</li> <li>Engage with intention to demonstrate impact and expand Heidi's value across the health system, contributing to our mission of doubling healthcare's capacity. Use data to drive decisions:</li> <li>Interpret and operationalise customer insights to design and execute initiatives that improve clinician engagement and satisfaction.</li> <li>Use data to proactively manage risk and identify opportunities for expansion and advocacy. Communicate and collaborate:</li> <li>Communicate, present, and influence effectively at all levels, from executives to frontline clinicians, showing a genuine commitment to improving healthcare outcomes and supporting those who deliver care. Champion customer success:</li> <li>Focus on what truly matters to clinicians and health leaders - improving care, enhancing patient outcomes, and making clinicians' working lives easier.</li> <li>Combine deep product expertise with empathy to solve relentlessly for their success, knowing that when they thrive, healthcare does too. Stay ahead of health-system trends:</li> <li>Be relentlessly curious about how healthcare is changing. Anticipate what's next, from digital health innovation to hospital operations and clinician workflows, and turn that insight into strategies that drive adoption and deliver measurable outcomes. Scale success:</li> <li>Bring expertise, curiosity, and good judgement to how we grow. Shape the frameworks, tools, and ways of working that turn complex, multi-hospital programs into scalable, high-impact rollouts.</li> <li>Earn trust, prove value, and embed Heidi as a critical partner in every health system's long-term success.</li> </ul> What we will look for <ul> <li>Experience: 5+ years in digital health transformation, including 3+ years in Customer Success or client-facing roles with large hospital or health network customers.</li> <li>Mission-driven: Motivated by reducing clinician burden and improving patient outcomes through thoughtful, intelligent design and technology. Influential and credible: Able to align executives, clinicians, and IT leaders around shared goals, turning competing priorities into collective momentum and measurable outcomes.</li> <li>Proven impact: Experienced in driving genuine adoption and lasting behaviour change, not just managing projects, but ensuring technology becomes part of daily clinical workflows.</li> <li>Commercial mindset: Understands the connection between customer outcomes and business success, contributing to retention, net renewals, and growth across a portfolio of enterprise customers.</li> <li>Builder mindset: Collaborative, curious, and proactive - you spot challenges early, move fast to solve them, and continuously raise the bar for yourself and the team.</li> <li>Tech fluency: Confident using modern tools to collaborate, track outcomes, and share insights across teams; experience with platforms such as HubSpot, Gong, Figma, Omni, or similar is a bonus.</li> </ul> At Heidi, we look for people who care deeply about improving healthcare and who bring curiosity, drive, and heart to what they do. If you're passionate about our mission and believe you can contribute meaningfully, even if you don't tick every single box, we'd still love to hear from you. What do we believe in? <ul> <li>Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership.</li> <li>Live Forever- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.</li> <li>Practice Ownership- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.</li> <li>Small Cuts Heal Faster- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.</li> <li>Make others better- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.</li> </ul> Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you will flourish with us ? <ul> <li>Flexible hybrid working environment, with 3 days in the office.</li> <li>Additional paid day off for your birthday and wellness days.</li> <li>Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.</li> <li>A generous personal development budget of $500 per annum.</li> <li>Learn from some of the best engineers and creatives, joining a diverse team.</li> <li>Become an owner, with shares (equity) in the company, if Heidi wins, we all win.</li> <li>The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups.</li> <li>If you have an impact quickly, the opportunity to fast track your startup career!</li> </ul> Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

Customer Success Manager

CCL Global

<div>
 
 CCL Global are currently recruiting for a Senior Customer Success Manager &ndash; Middle East to join a leading global energy software company. This role is based in the UAE and will be part of the EMEA Customer Success team, working with utilities, regulators, government bodies, and energy companies.
 
 
 
 
 
 
 Permanent / Full-Time (UAE)
 
 
 
 
 
 
 
 Key You
 
 
 <ul>
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 Managing and growing a high-value portfolio of enterprise energy clients across the Middle East.
 </li>
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 Establishing and nurturing executive-level relationships with C-suite and senior stakeholders.
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 Acting as a trusted advisor to clients, ensuring software solutions deliver measurable value.
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 Driving customer retention, upsell, and cross-sell opportunities to maximize account growth.
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 Partnering with clients to understand evolving priorities and ensure adoption and satisfaction.
 </li>
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 Represent
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 Collaborating internally with product, implementation, and support teams to deliver excellent customer outcomes.
 </li>
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 Providing actionable insights and feedback to shape product development and innovation.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business, Engineering, Energy, or related field. Advanced degree preferred.
 </li>
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 12&ndash;15 years&rsquo; experience in Customer Success, Account Management, or Strategic Consulting within enterprise software or energy/utilities sectors.
 </li>
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 Strong understanding of the Middle East energy landscape, including utilities, regulators, and market dynamics.
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 Exceptional relationship management and stakeholder engagement skills, including C-suite experience.
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 Strong strategic thinking, problem-solving, and analytical skills.
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 Excellent written and verbal communication; confident presenting to senior audiences.
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 Willingness to travel across the Middle East as required.
 </li>
 </ul>
 
 
 
 
 
 Benefits &amp; Culture:
 
 
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 Opportunity to work with a
 
 fast-growing, innovative global company
 
 in the energy transition space.
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 In
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 Be part of a collaborative team that values ownership, innovation, and customer success.
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 </ul>
 
 
</div>

Veclar Technologies

Position: Customer Success ExecutiveCompany: Veclar Technologies (Pvt.) Ltd. Location: Rawalpindi (On-site) Shift: U.S. Night Shift (6:00 PM &ndash; 3:00 AM PKT) Work Schedule: Monday to FridayCompensation &amp; Benefits<ul><li>Hourly Rate: PKR 16,000</li><li>Monthly Salary: PKR 150,000 &ndash; 180,000 (based on experience)</li><li>Incentives: Performance-based commissions paid in USD</li></ul>About Veclar TechnologiesVeclar Technologies (Pvt.) Ltd. is a rapidly expanding SaaS and CRM solutions company serving clients across the United States and Canada. We foster a collaborative, performance-driven culture that values innovation, professional development, and impactful contributions.Role SummaryWe are looking for a motivated and customer-centric Customer Success Executive to manage client relationships, oversee onboarding, and support sales efforts. This role is ideal for someone who excels in communication and is passionate about delivering outstanding customer experiences in a fast-paced, international environment.Key Responsibilities<ul><li>Build and nurture long-term relationships with U.S.-based clients.</li><li>Engage with prospective and existing customers via phone, email, and CRM systems.</li><li>Schedule and manage meetings with key decision-makers and stakeholders.</li><li>Oversee client onboarding and ensure prompt resolution of issues or concerns.</li><li>Maintain accurate and up-to-date customer records within the CRM.</li><li>Work closely with internal teams to enhance customer satisfaction, retention, and success.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (preferred).</li><li>1&ndash;3 years of experience in Customer Success, Business Development, or Client Relationship Management.</li><li>Excellent verbal and written English communication skills.</li><li>Strong interpersonal, organizational, and multitasking abilities.</li><li>Practical experience working with CRM tools and B2B clients.</li></ul>Preferred Qualifications<ul><li>Previous experience in SaaS or CRM-related roles.</li><li>Familiarity with U.S. or Canadian markets.</li><li>Confident and professional email and phone communication skills.</li><li>Self-motivated, goal-oriented, and adaptable to a fast-paced work environment.</li></ul>What We Offer<ul><li>Competitive performance-based commissions in USD.</li><li>Defined career growth opportunities within Customer Success and SaaS Sales.</li><li>A supportive, growth-focused work culture.</li><li>Direct exposure to international clients and leading CRM technologies.</li></ul>How to ApplyContact: +92 332 5755577 HR Department Veclar Technologies (Pvt.) Ltd.Job Type: Full-timePay: Up to Rs150,000.00 per monthWork Location: In person

Customer Success Executive

Planview

<div>
 
 
 Company Overview
 
 
 
 
 
 
 Planview has one mission: to build the digital future of connected work and empower business, technology, and transformation leaders to accelerate the achievement of the project and product initiatives that matter most to their customers and business. Powered by advanced AI capabilities, our end-to-end platform for Strategic Portfolio Management (SPM) and Digital Product Development (DPD) gives business and technology leaders the strategic foresight to prioritize investments and initiatives, make plans real within constraints, and pivot with certainty when things change.
 
 
 
 
 
 As a consistent leader in Strategic Portfolio Management in the Gartner Magic Quadrant, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry&rsquo;s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.
 
 
 
 
 
 At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We&rsquo;re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.
 
 
 
 
 
 Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and Twitter.
 
 
 
 
 
 
 The Opportunity
 
 
 
 
 
 
 The CSM drives Planview solution adoption, retention, and growth by collaborating across teams to deliver solutions that help Middle East customers achieve desired outcomes. They maintain strong partnerships within Planview, fostering a team-focused approach to customer success. The CSM also utilizes internal tools and processes to keep management and teams updated on customer status, health, and retention forecasts.
 
 
 
 
 
 
 What You'll Do
 
 
 
 
 
 <ul>
 <li>
 Build trusted advisor relationships with key stakeholders, ensuring alignment between Planview solutions and customer goals.
 </li>
 <li>
 Develop and track Middle East regional customer success plans to drive adoption, expansion, and long-term growth across the enterprise.
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 Own Middle East region's customer advocacy, retention, and growth, ensuring positive experiences and timely issue resolution.
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 Understand customers&rsquo; industries, challenges, and objectives to align Planview products with business outcomes.
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 Maintain regular communication with key contacts and gather feedback to inform product improvements.
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 Collaborate with internal teams to mitigate risks, strategize customer success, and report on retention, growth, and forecasts.
 </li>
 <li>
 Support Professional and Education Services sales and license expansions, and travel as required for customer visits and events.
 </li>
 </ul>
 
 
 
 
 
 What You'll Bring
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (BA/BS).
 </li>
 <li>
 Bilingual in English and Arabic.
 </li>
 <li>
 5&ndash;10 years in customer-facing roles within technology, including 5+ years in SaaS account management, customer success, sales, or consulting.
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 Strong background in Project Portfolio Management (PPM), Professional Services Automation (PSA), or related solutions, with experience in waterfall, agile, or Lean-Agile delivery.
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 Proven success driving outcomes with enterprise customers and engaging C-level stakeholders.
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 Experience with account planning, project management, and organizational change management.
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 Familiarity with Customer Success best practices, CRM tools, and enterprise SaaS environments.
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 SAFe Agilist certification and Planview product experience are nice to have.
 </li>
 </ul>
 
 
 
 
 
 Benefits at Planview
 
 
 
 
 
 
 At Planview, you&rsquo;ll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:
 
 <ul>
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 Unplugged Days: 4 company-wide paid days off per year to recharge and relax.
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 Paid time to volunteer through Planview&rsquo;s Force for Good Week.
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 Employee Referral bonus program.
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 Flexible work hours/environment.
 </li>
 </ul>
 
 Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you!
 
</div>

digitaldizney

Job Title: Customer Success Executive Location: Indore (Work from Office) Job Type: Full-time Experience: Minimum 2+ years in Sales/Business Development (Digital Marketing preferred) Salary: Competitive Base Salary + Performance-based IncentivesWe are looking for a proactive, client-focused, and relationship-driven Customer Success Executive to join our growing team. In this role, you will be the bridge between our clients and internal teams, ensuring smooth onboarding, high satisfaction, and long-term client retention. You will play a crucial role in maximizing the value clients get from our services&mdash;PR, Digital Marketing, and Influencer Marketing&mdash;through strategic account management, performance tracking, and personalized support.Key Responsibilities: Client Onboarding &amp; Relationship Management<ul><li>Understand client objectives, business needs, and expectations to ensure successful service delivery.</li><li>Build and maintain strong, long-term relationships with clients, fostering trust and loyalty.</li></ul>Performance Monitoring &amp; Optimization<ul><li>Proactively suggest improvements, optimizations, and new strategies to maximize ROI.</li><li>Ensure timely delivery of project milestones by coordinating with PR, Digital Marketing, and Creative teams.</li></ul>Client Retention &amp; Growth<ul><li>Identify opportunities for upselling and cross-selling additional services based on client needs.</li><li>Conduct regular check-ins, business reviews, and satisfaction surveys to maintain high engagement.</li><li>Manage and resolve client concerns promptly to ensure smooth collaboration.</li></ul>Collaboration &amp; Internal Communication<ul><li>Work closely with internal teams to align client expectations with deliverables.</li><li>Share client feedback and market insights to help refine service offerings and improve processes.</li><li>Assist in developing client case studies and success stories for marketing purposes.</li></ul>Reporting &amp; CRM Management<ul><li>Maintain up-to-date client records, communication logs, and project statuses in CRM tools.</li><li>Present retention and satisfaction data to management to guide customer success strategies.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, or a related field.</li><li>2+ years of experience in Customer Success, Account Management, or Client Servicing&mdash;preferably in PR, Digital Marketing, or Influencer Marketing.</li><li>Strong understanding of digital marketing channels and campaign execution.</li><li>Excellent communication, presentation, and relationship-building skills.</li><li>Experience with CRM tools (Zoho, HubSpot) and MS Office.</li><li>Ability to manage multiple accounts simultaneously in a fast-paced environment.</li></ul>Key Skills<ul><li>Client relationship management &amp; retention</li><li>Account growth &amp; upselling</li><li>Digital marketing knowledge</li><li>Strategic problem-solving &amp; negotiation</li><li>Performance analysis &amp; reporting</li><li>CRM proficiency</li><li>Strong communication &amp; interpersonal skills</li></ul>Why Join DigitalVia?<ul><li>Work in a fast-paced, creative, and client-focused agency environment.</li><li>Competitive salary with performance incentives.</li><li>Opportunities for career growth and leadership roles.</li><li>Collaborative and supportive work culture.</li><li>Exposure to diverse industries and innovative campaigns.</li></ul>How to ApplySend your updated resume to kalash.bhalerao@digitalvia.in For more details, contact us at +91-9755670135 Subject Line: Application for Customer Success Executive &ndash; [Your Name]Job Types: Full-time, PermanentPay: ₹8,762.63 - ₹25,236.35 per monthWork Location: In person

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