sales executive

sales manager

customer success account mgmt - healthcare Jobs in Doha

customer success account mgmt - healthcare

product and customer center of excellence lead Jobs in Doha

product and customer center of excellence lead

sales consultant

customer success lead

Microsoft

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 <br/>
 <br/>
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 <br/>
 <br/>
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 <br/>
 <br/>
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
  </li>
  <li>
   Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
  </li>
  <li>
   You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
  </li>
  <li>
   Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
  </li>
  <li>
   You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
  </li>
  <li>
   You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an
  </li>
  <li>
   understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.
   <br/>
   <br/>
  </li>
 </ul>
 The main skills and capabilities required for this role are:
 <br/>
 <br/>
 <ul>
  <li>
   Change Management: Defines and implements procedures or technologies to adapt to, control, and influence change in the environment.
  </li>
  <li>
   Industry Expertise: Leverage deep knowledge of healthcare systems (public &amp; private), regulatory requirements, patient data governance, and interoperability to guide customers on secure, compliant modernization strategies.
  </li>
  <li>
   Executive Relationships: Confidently interacts with senior leaders, addresses concerns, and maintains professionalism in high-pressure situations.
  </li>
  <li>
   Influencing for Impact: Acts as a trusted advisor, collaborates across teams, and leverages networks to achieve impactful outcomes.
  </li>
  <li>
   Championing Company Messaging: Advocates for the brand by crafting clear, persuasive narratives that reinforce the company&rsquo;s mission and values.
  </li>
  <li>
   Driving Customer Health Excellence: Proactively improves customer health outcomes by leveraging resources and focusing on operational excellence.
  </li>
  <li>
   Maximizing Delivery Excellence: Leads customer success planning, orchestrates resources, and ensures quality standards throughout delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Required/minimum qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Or Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
  </li>
  <li>
   5+ years relevant work experience within the healthcare industry
  </li>
  <li>
   Deep understanding of healthcare operational, digital health solutions, and regulatory environments (privacy, security, data residency).
  </li>
  <li>
   Knowledge of health data standards (FHIR, HL7, DICOM, SNOMED CT, ICD‑10) and interoperability principles.
  </li>
  <li>
   Hands-on familiarity with Azure, Microsoft 365, Security, Dynamics, or other enterprise cloud platforms (AWS, GCP acceptable).
  </li>
  <li>
   Understanding of AI/ML use cases in healthcare such as patient triage, clinical decision support, population health, and patient experience.
  </li>
  <li>
   Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
  </li>
  <li>
   Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
  </li>
  <li>
   Project Management Institute (PMI) or equivalent Project Management certification.
  </li>
  <li>
   Prosci or equivalent certification.
   <br/>
   <br/>
  </li>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 <br/>
 <br/>
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 <strong>
  requesting accommodations.
 </strong>
</div>


Customer Success Account Mgmt - Healthcare

Iberdrola

<div><div>Product and Customer Center of Excellence Lead</div><div></div><div>
Department: Product<br>
Reports To: Chief Product Officer<br>
Location: Doha</div><div></div><div>
Position Description:</div><div></div><div>
We&rsquo;re seeking an empathetic, tech-savvy leader to supercharge our Product and Customer Center of Excellence. As the bridge between our AI-powered tools and real-world users, your north star is customer success. You&rsquo;ll own all product knowledge flows&mdash;using Confluence, rich asynchronous content, and multimedia&mdash;and turn them into impactful, self-serve experiences. But you&rsquo;ll also be in the trenches with customers: listening, guiding, and ensuring every partner and user achieves their business KPIs.</div><div>
You&rsquo;ll make sure our customers are never alone. From onboarding to mastery, your proactive outreach, responsive guidance, and open feedback channels guarantee every voice is heard, every challenge met, and every &ldquo;aha&rdquo; moment delivered.</div><div></div><div>
Jobs to Be Done:</div><ul><li><div>
Build a Center of Excellence that is both a digital knowledge hub (Confluence, multimedia, async learning) and a real-time connection point for customers to ask, share, and succeed</div></li><li><div>
Design and deliver asynchronous enablement (training videos, guides, FAQs)-but also lead live sessions and office hours for direct customer engagement</div></li><li><div>
Personally connect with customers and partners to understand needs, champion adoption, and help troubleshoot blockers</div></li><li><div>
Gather customer feedback through forums, surveys, and interactive sessions; close the loop fast by driving real product improvements</div></li><li><div>
Hold regular customer success check-ins to track progress, surface insights, and celebrate KPI wins</div></li><li><div>
Launch and nurture a vibrant customer community (forums, webinars, async Q&amp;A), spark peer-to-peer learning, and promote best practice sharing</div></li><li><div>
Act as an ambassador for empathy and customer-first communication-making every interaction supportive, clear, and genuinely valuable</div></li></ul><div></div><div>
Requirements:</div><div></div><div>
Education:</div><div></div><ul><li><div>
Bachelor's or Master's in Communication, Learning for Adults, Knowledge and documentation Management, Digital Media, or related field</div></li><li><div>
Certifications in Customer Success, SaaS Product Management, or Learning Experience Design are a strong plus</div></li></ul><div></div><div>
Experience:</div><ul><li><div>
Bachelor's or Master's in Communication, Customer Success, Knowledge Management, Digital Media, or related field</div></li><li><div>
Certifications in Customer Success, SaaS Product Management, or Learning Experience Design are a strong plus</div></li></ul><div></div><div>
Skills and Competencies</div><div></div><ul><li><div>
Deep Confluence expertise: structures content for maximum self-service and discoverability. Using advanced features to create templates that are easy to use across the organization</div></li><li><div>
Advanced in asynchronous and multimedia content: makes learning on-demand, engaging, and accessible</div></li><li><div>
Natural communicator and facilitator-connects personally with users from onboarding to power usage</div></li><li><div>
Expert in relationship building, empathy, and problem-solving for customer success</div></li><li><div>
Skilled in running feedback loops, interactive forums, community events, and live webinars</div></li><li><div>
Data- and outcome-focused: tracks and improves customer satisfaction, engagement, and self-serve metrics</div></li><li><div>
Thrives when combining tech, storytelling, and human connection to create customer delight</div></li></ul><div></div><div>
Key Performance Indicators (KPIs):</div><div></div><ul><li><div>
Rates of customer-reported business KPI achievement and product adoption</div></li><li><div>
Rates of customer-reported business KPI achievement and product adoption</div></li><li><div>
Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence</div></li><li><div>
Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence</div></li><li><div>
Rates of customer-reported business KPI achievement and product adoption</div></li><li><div>
Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence</div></li><li><div>
Engagement rates with Confluence, multimedia content, and live customer-facing activities</div></li><li><div>
Customer satisfaction (NPS, CSAT) with enablement, training, and ongoing success interactions</div></li><li><div>
Onboarding time and customer time-to-value achieved through combined knowledge and personal support</div></li><li><div>
Community participation and customer-driven best practice sharing</div></li><li><div>
Continuous improvement score: percentage of product or process changes driven by direct customer feedback</div></li></ul><div></div><div>
Why Join Us?</div><div></div><div>
As the Product and Customer Center of Excellence Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world&rsquo;s most pressing challenges.</div><div></div><div>
Mobility Information</div><div>
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.</div><div></div><div>
Job Posting End Date:</div>
January-31-2026</div>

Product and Customer Center of Excellence Lead

<div>
 <strong>
  Department:
 </strong>
 Product
 <br/>
 <br/>
 <strong>
  Reports To:
 </strong>
 Chief Product Officer
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Doha
 <br/>
 <br/>
 <strong>
  Position Description
  <br/>
  <br/>
 </strong>
 We&rsquo;re seeking an empathetic, tech-savvy leader to supercharge our Product and Customer Center of Excellence. As the bridge between our AI-powered tools and real-world users, your north star is customer success. You&rsquo;ll own all product knowledge flows&mdash;using Confluence, rich asynchronous content, and multimedia&mdash;and turn them into impactful, self-serve experiences. But you&rsquo;ll also be in the trenches with customers: listening, guiding, and ensuring every partner and user achieves their business KPIs.
 <br/>
 <br/>
 You&rsquo;ll make sure our customers are never alone. From onboarding to mastery, your proactive outreach, responsive guidance, and open feedback channels guarantee every voice is heard, every challenge met, and every &ldquo;aha&rdquo; moment delivered.
 <br/>
 <br/>
 <strong>
  Jobs To Be Done
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build a Center of Excellence that is both a digital knowledge hub (Confluence, multimedia, async learning) and a real-time connection point for customers to ask, share, and succeed
  </li>
  <li>
   Design and deliver asynchronous enablement (training videos, guides, FAQs)-but also lead live sessions and office hours for direct customer engagement
  </li>
  <li>
   Personally connect with customers and partners to understand needs, champion adoption, and help troubleshoot blockers
  </li>
  <li>
   Gather customer feedback through forums, surveys, and interactive sessions; close the loop fast by driving real product improvements
  </li>
  <li>
   Hold regular customer success check-ins to track progress, surface insights, and celebrate KPI wins
  </li>
  <li>
   Launch and nurture a vibrant customer community (forums, webinars, async Q&amp;A), spark peer-to-peer learning, and promote best practice sharing
  </li>
  <li>
   Act as an ambassador for empathy and customer-first communication-making every interaction supportive, clear, and genuinely valuable
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Education:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's or Master's in Communication, Learning for Adults, Knowledge and documentation Management, Digital Media, or related field
  </li>
  <li>
   Certifications in Customer Success, SaaS Product Management, or Learning Experience Design are a strong plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's or Master's in Communication, Customer Success, Knowledge Management, Digital Media, or related field
  </li>
  <li>
   Certifications in Customer Success, SaaS Product Management, or Learning Experience Design are a strong plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deep Confluence expertise: structures content for maximum self-service and discoverability. Using advanced features to create templates that are easy to use across the organization
  </li>
  <li>
   Advanced in asynchronous and multimedia content: makes learning on-demand, engaging, and accessible
  </li>
  <li>
   Natural communicator and facilitator-connects personally with users from onboarding to power usage
  </li>
  <li>
   Expert in relationship building, empathy, and problem-solving for customer success
  </li>
  <li>
   Skilled in running feedback loops, interactive forums, community events, and live webinars
  </li>
  <li>
   Data- and outcome-focused: tracks and improves customer satisfaction, engagement, and self-serve metrics
  </li>
  <li>
   Thrives when combining tech, storytelling, and human connection to create customer delight
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Rates of customer-reported business KPI achievement and product adoption
  </li>
  <li>
   Rates of customer-reported business KPI achievement and product adoption
  </li>
  <li>
   Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence
  </li>
  <li>
   Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence
  </li>
  <li>
   Rates of customer-reported business KPI achievement and product adoption
  </li>
  <li>
   Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence
  </li>
  <li>
   Engagement rates with Confluence, multimedia content, and live customer-facing activities
  </li>
  <li>
   Customer satisfaction (NPS, CSAT) with enablement, training, and ongoing success interactions
  </li>
  <li>
   Onboarding time and customer time-to-value achieved through combined knowledge and personal support
  </li>
  <li>
   Community participation and customer-driven best practice sharing
  </li>
  <li>
   Continuous improvement score: percentage of product or process changes driven by direct customer feedback
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us?
  <br/>
  <br/>
 </strong>
 As the Product and Customer Center of Excellence Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world&rsquo;s most pressing challenges.
 <br/>
 <br/>
 <strong>
  Informaci&oacute;n Movilidad
  <br/>
  <br/>
 </strong>
 Tenga en cuenta que cualquier solicitante que no sea ciudadano del pa&iacute;s de la vacante estar&aacute; sujeto al cumplimiento de los requisitos de inmigraci&oacute;n aplicables para trabajar legalmente en ese pa&iacute;s.
 <br/>
 <br/>
 January-31-2026
</div>


<div><b>Overview</b><p><br>
With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.</p><p>
Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?</p><p>
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.</p><p>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</p><b><br>
Responsibilities</b><br>
<ul><li>
Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.</li><li>
Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.</li><li>
You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.</li><li>
Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.</li><li>
You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.</li><li>
You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an</li><li>
understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.</li></ul><p>
The main skills and capabilities required for this role are:</p><ul><li>
Change Management: Defines and implements procedures or technologies to adapt to, control, and influence change in the environment.</li><li>
Industry Expertise: Leverage deep knowledge of healthcare systems (public &amp; private), regulatory requirements, patient data governance, and interoperability to guide customers on secure, compliant modernization strategies.</li><li>
Executive Relationships: Confidently interacts with senior leaders, addresses concerns, and maintains professionalism in high-pressure situations.</li><li>
Influencing for Impact: Acts as a trusted advisor, collaborates across teams, and leverages networks to achieve impactful outcomes.</li><li>
Championing Company Messaging: Advocates for the brand by crafting clear, persuasive narratives that reinforce the company&rsquo;s mission and values.</li><li>
Driving Customer Health Excellence: Proactively improves customer health outcomes by leveraging resources and focusing on operational excellence.</li><li>
Maximizing Delivery Excellence: Leads customer success planning, orchestrates resources, and ensures quality standards throughout delivery.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Required/minimum qualifications</b></p><ul><li>
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.</li></ul><p><b>
Additional or preferred qualifications</b></p><ul><li>
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.</li><li>
5+ years relevant work experience within the healthcare industry</li><li>
Deep understanding of healthcare operational, digital health solutions, and regulatory environments (privacy, security, data residency).</li><li>
Knowledge of health data standards<b> </b>(FHIR, HL7, DICOM, SNOMED CT, ICD&#8209;10) and interoperability principles.</li><li>
Hands-on familiarity with Azure, Microsoft 365, Security, Dynamics, or other enterprise cloud platforms (AWS, GCP acceptable).</li><li>
Understanding of AI/ML use cases in healthcare such as patient triage, clinical decision support, population health, and patient experience.</li><li>
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).</li><li>
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.</li><li>
Project Management Institute (PMI) or equivalent Project Management certification.</li><li>
Prosci or equivalent certification.</li></ul><br>
<p></p>
<br>
<p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><p></p><p><br>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process<b>.</b></p></div>

<div><div>Job Title: Customer Operations Lead</div><div></div><div>
Department: Product<br>
Reports To: Chief Product Officer<br>
Location: Doha</div><div></div><div>
Position Description:</div><div></div><div>
Ready to join a mission-driven SaaS start-up and shape the backbone of our customer experience? As Customer Operations Lead, you&rsquo;ll design, run, and continuously improve all core customer processes&mdash;onboarding, delivery, billing, and support&mdash;tailored for the agility and speed of a fast-growing environment. You&rsquo;ll leverage agile practices and low-code tools to create streamlined, repeatable workflows that keep things simple now and scalable for the future. Working at the intersection of Product, Commercial, and Finance, you&rsquo;ll make sure operations enable growth, delight customers, and drive efficiency.</div><div></div><div>
Jobs to Be Done:</div><ul><li><div>
Architect the end-to-end customer journey: build and refine onboarding, delivery, billing, and support with a LEAN mindset</div></li><li><div>
Implement and iterate agile day-to-day processes using low-code/no-code tools (like Jira Service Desk, Zoho&hellip;) for automation and speed</div></li><li><div>
Design lightweight frameworks and documentation so the entire team can deliver a consistent, top-notch B2B customer experience</div></li><li><div>
Set up dashboards and reporting for customer operations KPIs-track what matters and act fast</div></li><li><div>
Act as operations point of contact, collaborating seamlessly with Product, Commercial, and Finance teams to keep alignment as we grow</div></li><li><div>
Proactively gather feedback from customers and teams, turning insights into process improvements</div></li><li><div>
Prepare the ops platform and workflows to scale: spot bottlenecks, drive simplification, automate wherever possible</div></li></ul><div></div><div>
Requirements:</div><div>
Education:</div><ul><li>
Degree in Engineering or Business Administration</li><li>
Certification in Agile, Lean, or Process Design is a plus</li></ul><div></div><div>
Experience:</div><ul><li><div>
5+ years leading customer operations in SaaS start-ups or telco spin-off ideally in B2B environments</div></li><li><div>
Proven expertise in building and improving core customer processes from scratch in fast-paced, resource-limited teams</div></li><li><div>
Hands-on with low-code platforms and automation tools-knows how to make things work simply and fast</div></li><li><div>
Experience working cross-functionally with Product, Finance, and Commercial teams</div></li></ul><div></div><div>
Skills and Competencies</div><ul><ul><li>Sharp process thinking knows how to design, document, and optimize every step of the customer journey</li><li>Analytical mindset&mdash;uses data to drive improvements and inform decisions</li></ul><li><div>
Understands Business Process Management Tools</div></li><li><div>
Low code CRM configuration</div></li><li><div>
Agile at heart: comfortable iterating, running quick experiments, and embracing change</div></li><li><div>
Strong communicator who can bridge teams and keep everyone moving in sync</div></li><li><div>
Tech-savvy and curious about digital tools, automation, and anything that boosts productivity</div></li><li><div>
Relentless about customer experience and operational excellence</div></li></ul><div></div><div>
Key Performance Indicators (KPIs):</div><ul><ul><li>First response/resolution time for support queries</li><li>Billing accuracy and DSO (days sales outstanding) metrics</li><li>Customer satisfaction (CSAT) and NPS for operational touchpoints</li><li>Onboarding time and customer ramp-up speed</li><li>Frequency and impact of process improvements based on team/customer feedback</li><li>Number of manual process steps eliminated or automated</li><li>Readiness and scalability score of processes ahead of growth milestones</li></ul></ul><div></div><div>
Why Join Us?</div><div>
As the Customer Operations Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world&rsquo;s most pressing challenges.</div><div></div><div>
Mobility Information</div><div>
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.</div><div></div><div>
Job Posting End Date:</div>
January-31-2026</div>

Customer Operations Lead

Boutiqaat

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   Lead the Team. Elevate the Experience. Drive the Brand Forward.
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  Korea Town is looking for an experienced and passionate Store Manager to lead day-to-day operations, empower the sales team, and deliver an exceptional customer experience. In this role, you will take full ownership of store performance, driving sales, elevating service standards, and ensuring the store reflects the vibrant identity of the Korea Town brand. If you are a strong retail leader with a passion for beauty, skincare, and the fast-paced world of K-style, this is your opportunity to shine.
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   What You&rsquo;ll Be Doing:
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   Lead daily store operations and monitor key performance indicators to drive results.
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   Supervise, coach, and motivate the sales team while effectively managing schedules and task assignments.
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   Achieve monthly sales targets, identify growth opportunities, and improve store performance.
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   Train staff on skincare, makeup, customer service essentials, and brand standards.
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   Handle customer complaints, escalations, and service recovery with professionalism.
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   Oversee stock levels, inventory accuracy, and product ordering to ensure full availability.
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   Maintain visual merchandising standards to ensure a clean, engaging, and brand-aligned store environment.
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   Prepare and review daily and weekly sales reports, sharing insights to improve performance.
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   What You Bring to the Table:
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   3&ndash;5 years of experience as a Store Manager, preferably within beauty, skincare, or fashion retail.
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   Strong leadership, team-building, and people-management skills.
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   Excellent communication abilities, with confidence in interacting with customers and staff.
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   Analytical mindset with the ability to understand KPIs and drive operational decisions.
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   Passion for beauty, skincare, and Korean trends is a strong advantage.
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   Why Join Korea Town?
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  At Korea Town, every customer interaction is an opportunity to inspire. You&rsquo;ll lead a dynamic team in a fast-growing concept where creativity, culture, and customer experience come together. Your leadership will directly shape store success and brand loyalty.
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</div>


Store Manager

<div><b>Overview</b><p><br>
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.</p><p>
We are looking for a Cloud Solution Architect (CSA) to help customers bring their AI-powered applications to production scale on Azure. In this customer-facing role, you&rsquo;ll lead technical engagements across design, build, and operations, removing blockers and accelerating adoption of Azure AI, App Services, GitHub, and data platforms. As part of the Cloud + AI Apps team, you will deliver engagements leveraging existing Repeatable IP and execution engines with accountability for delivery excellence, consumption growth, and successful deployment for the customer. You will ensure production readiness of mission-critical workloads and contribute to reusable IP that scales impact. You&rsquo;ll be certified in priority workloads like Azure AI Foundry, AKS, Cosmos DB, and GitHub, and collaborate with customer executives, developers, and engineers to turn innovation into real-world outcomes</p><p>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</p><b><br>
Responsibilities</b><br>
<p></p><ul><li>
Engage with customer IT and business leaders to understand their application, data, and AI priorities, and design secure, scalable solutions that drive business value and customer satisfaction.</li><li>
Lead technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerate adoption of Azure AI, App Services, GitHub, and data platforms.</li><li>
Own the end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM.</li><li>
Drive next best actions and generate incremental pipeline from each engagement, aligning with Unified Enterprise Support (ES) priorities.</li><li>
Deliver repeatable intellectual property (IP) and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes.</li><li>
Provide delivery oversight and escalation support for key Factory engagements across AI and App Innovation projects.</li><li>
Lead the health, resiliency, security, and optimization of mission-critical workloads, ensuring readiness for production-scale AI use cases.</li><li>
Act as the Voice of the Customer by sharing insights and feedback with engineering teams to influence product improvements and remove adoption blockers.</li><li>
Support customer skilling through technical workshops, readiness activities, and recommendations that ensure solution performance, maintainability, and reliability.</li><li>
Maintain deep technical expertise and stay current with Azure, AI, GitHub, and cloud-native development trends, while contributing to internal and external technical communities.</li><li>
Be accredited and certified to deliver with advanced and expert-level proficiency in priority workloads including Azure AI Foundry, AKS, App Service, Cosmos DB, Azure SQL, PostgreSQL, APIM, and GitHub.</li><li>
Demonstrate a growth mindset by continuously aligning your skills to customer needs, contributing to knowledge sharing, and mentoring others to accelerate customer outcomes.</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
Required Qualifications
</b></p><ul><li>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting<ul><li>
OR equivalent experience</li></ul></li></ul><p><b>
Preferred Qualifications
</b></p><ul><li>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting<ul><li>
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting</li><li>
OR equivalent experience</li></ul></li><li>
4+ years experience working in a customer-facing role (e.g., internal and/or external).</li><li>
4+ years experience working on technical projects</li><li>
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)</li></ul><br>
<br>
<p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><p></p><p><br>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process<b>.</b></p></div>

Cloud Solution Architect - AI & Apps

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