customer service representative Jobs in Karachi Pakistan

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customer service executive Jobs in Karachi Pakistan

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customer service specialist Jobs in Karachi Pakistan

customer service specialist

customer success lead

Qureos

About Qureos Qureos is on a mission to accelerate careers and help organizations hire smarter. We connect talent with opportunities and enable businesses to find, onboard, and manage exceptional professionals efficiently.We’re looking for a Customer Success Specialist who can bring structure, clarity, and impact to our customer success function. The ideal candidate will be responsible for ensuring smooth client onboarding, maintaining strong client relationships, and collaborating cross-functionally to deliver exceptional service. &nbsp;Key Responsibilities&nbsp;<ul><li>Lead the end-to-end client onboarding process, ensuring a seamless experience from kick-off to delivery.</li><li>Build and maintain strong relationships with clients, acting as their primary point of contact.</li><li>Understand client goals and translate them into actionable plans across internal teams.</li><li>Collaborate closely with Sales, Product, and Delivery teams to ensure alignment and execution excellence.</li><li>Establish processes, tools, and documentation to bring structure and efficiency to the customer success function.</li><li>Monitor client satisfaction and proactively identify opportunities for improvement or upselling.</li></ul>&nbsp;Requirements&nbsp;<ul><li>Bachelor’s degree in Business, Marketing, Communications, or a related field. 3–4 years of experience in Customer Success, Account Management, or a similar client-facing role.</li><li>Excellent English communication skills, both written and verbal, are essential.</li><li>Strong organizational and problem-solving skills with a structured, process-driven mindset.</li><li>Ability to thrive in a fast-paced, dynamic environment and collaborate across teams.</li><li>Based in Karachi, Pakistan (preferred).</li></ul>&nbsp;Why Qureos Join a purpose-driven company redefining how people grow their careers and how organizations find talent. You’ll work with a passionate, innovative team that values collaboration, creativity, and continuous learning.

Customer Success Lead

DigitalOcean

<div>
 Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you&rsquo;ll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.
 
 
 We are seeking a highly skilled Senior Customer Success Manager who will be responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted advisor, they will collaborate closely with internal teams to address customer challenges and ensure ongoing customer success.
 
 
 The role is part of our growing global 24/7 Customer Success team and reports into the Manager, Customer Success, working closely with our Cloudways/DigitalOcean customers.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Maintain proactive communication and engagement with assigned high-value customers.
 </li>
 <li>
 Understand and address customers&rsquo; business needs, positioning our products as essential solutions.
 </li>
 <li>
 Conduct product demos, training sessions, and value realization activities to maximize adoption.
 </li>
 <li>
 Monitor customer health signals to manage risks and identify growth opportunities.
 </li>
 <li>
 Serve as the trusted advisor and main point of contact for strategic customer guidance.
 </li>
 <li>
 Gather customer feedback to influence product development and internal improvements.
 </li>
 <li>
 Continuously refine internal Customer Success SOPs to enhance customer satisfaction.
 </li>
 <li>
 Collaborate on tracking, analyzing, and reporting customer success KPIs.
 </li>
 <li>
 Coordinate seamless onboarding transitions from onboarding teams to retention.
 </li>
 <li>
 Act as the customer's advocate internally, ensuring customer insights drive our strategy.
 </li>
 <li>
 Engage cross-functionally with sales, marketing, product, and support teams to enhance customer experience.
 </li>
 <li>
 Work closely with internal teams to resolve technical issues effectively and promptly.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 What We'll Expect From You:
 
 
 
 <ul>
 <li>
 A bachelor's degree in a relevant field such as computer science, engineering, business, or related.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 6-7 years of relevant experience in a tech company, ideally in customer success, support, or related customer-facing roles.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Strong understanding of the product/service and familiarity with Customer Success Metrics (churn, MRR, ARPU).
 
 
 </li>
 </ul>
 
 Communication Skills
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication with strong ownership abilities.
 
 
 </li>
 </ul>
 
 Customer Focus
 
 
 
 <ul>
 <li>
 Empathy and dedication to providing an exceptional customer experience.
 
 
 </li>
 </ul>
 
 Analytical Skills
 
 
 
 <ul>
 <li>
 Ability to analyze customer data to identify trends and patterns.
 
 
 </li>
 </ul>
 
 Collaboration Skills
 
 
 
 <ul>
 <li>
 Proven ability to work effectively with internal teams across pre-sales, marketing, product, and customer support.
 
 
 </li>
 </ul>
 
 Additional Qualities
 
 
 
 <ul>
 <li>
 Strong customer service orientation
 </li>
 <li>
 Effective questioning to uncover customer needs
 </li>
 <li>
 Detail-oriented with consultative skills
 </li>
 <li>
 Comfort working with and analyzing metrics
 </li>
 <li>
 Proactive problem-solving approach
 </li>
 <li>
 Desire for continuous improvement and learning
 </li>
 <li>
 Ability to thrive under pressure with a high level of ownership
 
 
 </li>
 </ul>
 
 Why You&rsquo;ll Like Working for DigitalOcean
 
 
 
 <ul>
 <li>
 We innovate with purpose. You&rsquo;ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
 </li>
 <li>
 We prioritize career development. At DO, you&rsquo;ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
 </li>
 <li>
 We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
 </li>
 <li>
 We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
 </li>
 <li>
 We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
 </li>
 <li>
 This job is onsite in Karachi, Pakistan.
 
 
 </li>
 </ul>
 
 Why You&rsquo;ll Like Working for DigitalOcean
 
 
 
 <ul>
 <li>
 We innovate with purpose. You&rsquo;ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
 </li>
 <li>
 We prioritize career development. At DO, you&rsquo;ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
 </li>
 <li>
 We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
 </li>
 <li>
 We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
 </li>
 <li>
 DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
 
 
 </li>
 </ul>
</div>

Senior Customer Success Manager

TA Solutios

Job descriptionWould you like to be part of a business development team with a high paying commission structure and all the autonomy you could dream of in a mission-driven company?We are an IT Services company seeking a highly motivated and skilled Business Development Executive to join our team. As a Business Development Executive, you will be responsible for generating leads, cold calling, client communication, sales, and customer success.Responsibilities:<ul><li>Conduct research and analysis to identify potential leads and opportunities.</li><li>Develop strategies to reach out to potential clients and generate new business.</li><li>Make cold calls to prospective clients to introduce our services and secure appointments.</li><li>Manage client communication and build strong relationships with clients to understand their needs and concerns.</li><li>Negotiate and close deals to meet sales targets and ensure customer satisfaction.</li><li>Provide exceptional customer service to ensure that clients are happy with our services.</li></ul>Qualifications :<ul><li>Bachelor's degree in business, marketing, or a related field.</li></ul>Experience &amp; Skills:<ul><li>3+ years in IT sales industry.</li><li>Experience in the Software and Web/Mobile App Development industry..</li><li>Lead Generation: 2 year (Required)</li><li>Cold Emailing: 2 year (Required)</li><li>Experience in full sales cycle including deal closing Demonstrated sales success.</li><li>Proven track record of success in lead generation, cold calling, sales, and customer success.</li><li>CRM experience is preferred.</li><li>Strong negotiation and persuasion skills.</li><li>Strong communication and presentation skills.</li><li>Comfortable working in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Business Developer Executive

About Qureos&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by matching candidates to roles based on skills, potential, and outcomes&nbsp; not guesswork.We are rapidly scaling across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will serve as a trusted advisor to our clients and ensure they achieve measurable success with Qureos. Role Overview&nbsp;As a Customer Success Manager, you will manage the entire post-sale customer lifecycle&nbsp;onboarding, adoption, renewal, and expansion. You’ll work as a consultant to our clients, helping them define hiring goals, optimize job postings, and maximize value from the platform.You will manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring they meet their business objectives and renew successfully.&nbsp;Key Responsibilities&nbsp;- Own the customer lifecycle: Lead onboarding, adoption, renewals, and expansion across30+ accounts.- Drive measurable outcomes: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.- Act as a strategic consultant: Guide customers on job roles, hiring expectations, and outcome-driven hiring strategies.- Champion customer advocacy: Represent customer needs internally to influence product, marketing, and sales decisions.- Retention &amp; growth: Maintain high renewal rates, increase platform adoption, and identify upsell opportunities.- Cross-functional collaboration: Work closely with Sales, Product, and Marketing to deliver a seamless customer experience.- Track success metrics: Report on retention, adoption, satisfaction, and revenue expansion.What We’re Looking For- Experience: 4–7 years in Customer Success or Account Management (B2B SaaS, HR Tech, ATS, or AI solutions preferred).- Customer-centric: Ability to understand client goals, manage executive relationships, and consult strategically.- Analytical mindset: Comfortable using data (qualitative + quantitative) to drive recommendations.- Communication: Excellent written and verbal English (Arabic is a plus).- Tools: Experience with CRM and customer success platforms (HubSpot, Zoho, or similar).- Mindset: Ownership, speed, clarity, and a builder mentality -&nbsp;thrives in a high-growth startup environment.&nbsp;Why Qureos?&nbsp;- Be part of a fast-scaling startup transforming how hiring is done - Work with a diverse, remote-first team across MENA and the US - Competitive compensation + equity -&nbsp;your success grows with Qureos - Opportunity to shape customer success practices and drive global impact

Customer Success Manager

BlueLeaf Technologies

About Qureos&nbsp;&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by using AI to match qualified candidates to roles based on skills, potential, and outcomes — not guesswork.&nbsp;&nbsp;We’re growing rapidly across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will be the trusted advisor to our clients — ensuring they see measurable value and success from Qureos’ solutions.&nbsp;&nbsp;Role Overview&nbsp;&nbsp;As a Customer Success Manager at Qureos, you will own the entire post-sale customer lifecycle — from onboarding and adoption to renewal and expansion. You’ll act as a consultant and partner to our clients, helping them define the right hiring outcomes, optimize their job postings, and make the most of the Qureos platform. You’ll manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring each customer achieves their business objectives and renews successfully.&nbsp;&nbsp;Responsibilities&nbsp;&nbsp;<ul><li>Own the full customer lifecycle: Lead onboarding, adoption, renewals, and expansion across your assigned accounts (30+).&nbsp;</li><li>Drive measurable value: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.&nbsp;</li><li>Consult with customers: Provide expert guidance on job roles, expectations, and outcome-driven hiring strategies.&nbsp;</li><li>Customer advocacy: Represent customer needs internally to influence product development, marketing, and sales strategies. Retention and growth: Maintain high renewal rates, drive adoption, and identify expansion opportunities.&nbsp;</li><li>Cross-functional collaboration: Partner with Sales, Product, and Marketing to deliver a seamless customer experience.&nbsp;</li><li>Success reporting: Track key metrics such as retention, adoption, satisfaction, and revenue expansion.&nbsp;</li></ul>&nbsp;What We’re Looking For&nbsp;&nbsp;<ul><li>Experience: 4–7 years in Customer Success or Account Management in B2B SaaS, HR Tech, ATS, or AI-based products.&nbsp;</li><li>Customer-centric mindset: Strong ability to understand client goals, consult strategically, and manage executive relationships.&nbsp;</li><li>Analytical skills: Able to translate qualitative and quantitative insights into actionable recommendations.&nbsp;</li><li>Communication: Exceptional written and verbal communication skills in English (Arabic is a plus). Tools: Experience with CRM and success platforms (HubSpot, Zoho, or similar).&nbsp;</li><li>Mindset: Ownership, speed, clarity, and a builder mentality — someone who thrives in a high-growth startup environment.&nbsp;</li></ul>&nbsp;Why Qureos?&nbsp;&nbsp;Join a high-growth startup that’s redefining how hiring is done. Be part of a diverse, remote-first team working across MENA, the US, and beyond. Competitive compensation with equity — your success grows with Qureos’. Opportunity to shape customer success practices and influence global impact.

Appicoders Inc.

Key Responsibilities:<ul><li>Identify, prospect, and acquire new customers for our software solutions.</li><li>Manage the complete sales cycle from lead generation, qualification, proposal, negotiation, and closing.</li><li>Build and maintain strong, long-term relationships with existing clients, ensuring customer satisfaction and repeat business.</li><li>Understand customer needs and offer tailored software solutions that meet their business requirements.</li><li>Achieve sales targets and contribute to the growth and success of the company.</li><li>Maintain accurate records of sales activities and customer interactions in the CRM system.</li><li>Prepare and deliver regular sales reports to management.</li></ul>Preferred Competencies:<ul><li>Experience in selling software/applications solutions.</li><li>Fluency in English.</li><li>Speaking Arabic would be a plus.</li><li>Excellent communication skills.</li></ul>Shift type: MorningLocation: Shahrah e Faisal, KarachiJob Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Senior Sales (Design/Application/Software) - UAE Region (Female)

<div><div>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.</div><h2 class="jobSectionHeader">
We're looking for a Senior Product Marketing Manager who thrives on crafting GTM strategy, launching category-defining products, and increasing ARPU across our customer base.</h2>

As a Sr. Product Marketing Manager at Cloudways by DigitalOcean, you will join a dynamic team dedicated to revolutionizing the web hosting industry and AI.The role will report directly to the Director, Product Marketing and will be a key driver of our product narrative, launch excellence, and monetization strategy. You'll lead cross-functional launch pods, influence roadmap decisions with market-backed insights, and become a trusted voice on how we deliver, communicate, and grow product value for agencies, developers, and SMBs.
<h2 class="jobSectionHeader">
What You'll Be Doing</h2>
<h4 class="jobSectionHeader">GTM Leadership &amp; Execution</h4>
<ul><li>Own and execute Go-To-Market (GTM) strategies from the ground up for Cloudways' new products and feature rollouts.</li>
<li>Collaborate cross-functionally to define launch scope, timing, personas, and KPIs&mdash;leading the full GTM lifecycle from beta to scale.</li>
<li>Build deep-dive GTM strategy presentations and present to leadership and stakeholder teams.</li>
</ul><h4 class="jobSectionHeader">Growth Enablement &amp; Sales Playbooks</h4>
<ul><li>Partner with Growth Marketing to build product-specific growth playbooks&mdash;with a focus on key add-ons like Cloudflare, DNS Made Easy, and Malware Protection.</li>
<li>Equip the sales and success teams with sales enablement content, use-case based decks, objection-handling one-pagers, and competitive talking points.</li>
<li>Conduct training sessions on new launches, use cases, and customer pain points.</li>
</ul>
Market &amp; Customer Insights
<ul>
<li>Collaborate with product and design teams to map TAM, SAM, SOM, uncover product-market fit, and inform roadmap prioritization.</li>
<li>Lead competitive intelligence efforts&mdash;developing comparison matrices, messaging differentiation, and win/loss analysis.</li>
<li>Conduct continuous customer research, including in-depth interviews, surveys (twice annually), and persona updates to keep GTM strategy data-driven and user-first.</li>
</ul><h4 class="jobSectionHeader">Pricing, Packaging, Positioning &amp; Messaging</h4>
<ul><li>Perform cost analysis and value benchmarking to recommend optimal pricing and packaging models for new and existing services.</li>
<li>Craft product positioning and messaging frameworks rooted in competitive differentiation and value-based selling.</li>
</ul>
Lifecycle Marketing &amp; Enablement
<ul>
<li>Work with products to maintain and evolve the product roadmap and change log.</li>
<li>Build product pages, blog content, email sequences, and in-app messaging to support launches and lifecycle stages.</li>
<li>Serve as the go-to for internal and external product demos, stakeholder briefings, and launch recaps.</li>
</ul>
Key Metrics:
<div>
<ul><li>GTM Execution Success Rate 
Track the percentage of successful product launches executed on time, within scope, and aligned with business objectives (e.g., ARPU growth, customer adoption).</li></ul>
<ul><li>Customer Adoption &amp; Engagement 
Measure customer uptake of new products/features (e.g., usage rates, feature adoption, and customer retention) post-launch, including feedback and satisfaction.</li></ul>
<ul><li>ARPU Growth from New Products 
Track the growth in Average Revenue Per User (ARPU) attributed to new product launches and feature rollouts. This includes cross-sell and up-sell success.</li></ul>
<ul><li>Sales Enablement Impact 
Evaluate the effectiveness of sales and success enablement materials by tracking sales team adoption, win rates, and the impact of objection-handling resources.</li></ul>
<ul><li>Market Intelligence Accuracy 
Measure the impact of competitive analysis and market insights by tracking their influence on product decisions, pricing strategies, and customer messaging effectiveness.</li></ul>
</div><h2 class="jobSectionHeader">What You'll Add to DigitalOcean:</h2>
<ul><li>4+ years of experience in B2B product marketing or related roles (SaaS, cloud, or WordPress experience preferred).</li>
<li>Proven experience building GTM strategies from scratch and driving cross-functional alignment.</li>
<li>Strong knowledge of WordPress and developer-first ecosystems.</li>
<li>Deep understanding of pricing models, packaging, and monetization strategies.</li>
<li>Confident communicator with the ability to present to executives, inspire teams, and influence outcomes.</li>
<li>Exceptional storytelling and content creation skills with an eye for crisp, clear, and technically sound messaging.</li>
<li>Bachelor's degree in marketing, business, or technical field required. MBA is a plus.</li>
</ul>
<ul><li>This is an Onsite role</li></ul>

#LI-Onsite<div><h2 class="jobSectionHeader">
Why You'll Like Working for DigitalOcean</h2>
<ul><li>We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li>
<li>We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li>
<li>We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li>
<li>We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li>
<li>DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li></ul></div></div>

Sr. Product Marketing Manager

Explore 1104+ Customer success lead in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.

1104 customer success lead jobs IN Karachi Pakistan

Customer Success Lead

Senior Customer Success Manager

Business Developer Executive

Customer Success Manager

Customer Success Manager

Senior Sales (Design/Application/Software) - UAE Region (Female)

Sr. Product Marketing Manager