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customer success manager

Greenfield Marine Technologies

<p><b>Job Title: Customer Success Manager </b></p><p><b>Location:</b> Abu Dhabi, UAE<br/><b>Company:</b> Greenfield Marine Technologies<br/><b>Experience:</b> 5&ndash;7 years<br/><b>Employment Type:</b> Full-time</p><p><b>About Greenfield Marine Technologies</b></p><p>Greenfield Marine Technologies is a fast-growing Abu Dhabi&ndash;based startup focused on delivering innovative solutions for the marine and maritime sectors. We combine technology, sustainability, and operational excellence to support our clients in achieving safer, cleaner, and more efficient marine operations.</p><p>We are looking for a versatile and proactive <b>Customer Success Manager</b> who can drive customer satisfaction while managing key administrative operations that support the business.</p><p><b>Role Overview</b></p><p>This role combines <b>Customer Success responsibilities</b> with <b>Administrative &amp; Operational support</b>, ideal for a well-organized professional who enjoys building strong relationships, improving processes, and wearing multiple hats in a dynamic startup environment.</p><p>The ideal candidate will ensure our customers are successful with our solutions while also managing day-to-day internal tasks, documentation, coordination, and operational workflows.</p><p><b>Key Responsibilities</b></p><p><b>Customer Success Responsibilities (Primary)</b></p><ul><li>Serve as the main point of contact for customers post-sale, ensuring seamless onboarding, training, and adoption of solutions.</li><li>Build strong client relationships through proactive communication and support.</li><li>Understand customer needs and collaborate with internal teams to deliver tailored solutions.</li><li>Track customer usage, satisfaction, and performance metrics; prepare reports and insights for leadership.</li><li>Manage customer renewals, upsells, and account growth opportunities.</li><li>Handle customer escalations and work cross-functionally to resolve issues quickly.</li><li>Develop customer documentation, FAQs, and best-practice guidelines.</li><li>Conduct periodic business reviews with customers to ensure continuous value delivery.</li></ul><p><b>Administrative &amp; Operational Responsibilities (Secondary but Essential)</b></p><ul><li>Oversee general administrative duties, including office coordination, scheduling, and file management.</li><li>Assist in drafting proposals, contracts, quotations, and company communications.</li><li>Support HR processes including recruitment coordination, onboarding, documentation, and leave records.</li><li>Assist in financial admin tasks (invoice follow-up, basic bookkeeping coordination with finance).</li><li>Maintain accurate databases, logs, CRM records, and internal systems.</li><li>Coordinate internal meetings, prepare meeting minutes, and follow up on action items.</li><li>Provide operational support to the CEO and leadership team as required.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in business administration, Management, Marketing, or related field.</li><li><b>5&ndash;7 years of combined experience</b> in Customer Success, Account Management, or Administrative/Operations roles.</li><li>Experience in tech, marine, or startup environments preferred (not mandatory).</li><li>Strong communication, relationship-building, and problem-solving skills.</li><li>Organized, detail-oriented, and capable of managing multiple tasks simultaneously.</li><li>Proficiency in CRM tools, Microsoft Office/Google Workspace, and basic project management tools.</li><li>Ability to work independently in a fast-paced startup environment.</li></ul><p><b>Key Competencies</b></p><ul><li>Customer-focused mindset</li><li>Strong ownership and accountability</li><li>Excellent organizational and multitasking abilities</li><li>Adaptability and willingness to learn</li><li>Proactive and solution-oriented approach</li><li>Team player with strong interpersonal skills</li></ul><p><b>What We Offer</b></p><ul><li>Opportunity to grow with a high-potential marine technology startup</li><li>Collaborative and innovative work environment</li><li>Career development and cross-functional exposure</li><li>Competitive salary and benefits</li></ul><p>Job Type: Full-time</p><p>Location:</p><ul><li>Abu Dhabi (Required)</li></ul>

Customer Success Manager

Ankabut

<div>
 <p>
  🌟
  <strong>
   We&rsquo;re Hiring: Sales Account Manager &ndash; Continuing Education
  </strong>
  🌟
 </p>
 <p>
  <strong>
   Location:
  </strong>
  UAE
 </p>
 <p>
  <strong>
   Organization:
  </strong>
  Ankabut &ndash; UAE&rsquo;s National Research &amp; Education Network
 </p>
 <p>
  Ankabut is expanding its Continuing Education portfolio, and we are looking for a
  <strong>
   Sales Account Manager
  </strong>
  who will play a critical role in driving revenue growth, acquiring new customers, and strengthening long-term partnerships across the education ecosystem.
 </p>
 <p>
  If you are passionate about transforming education through technology and building meaningful client relationships&mdash;this opportunity is for you!
 </p>
 <p>
  🔹
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Account Management &amp; Growth
  </strong>
 </p>
 <ul>
  <li>
   Manage and grow a portfolio of assigned accounts.
  </li>
  <li>
   Build strong relationships with decision-makers and stakeholders.
  </li>
  <li>
   Identify upsell, cross-sell, and renewal opportunities.
  </li>
 </ul>
 <p>
  <strong>
   New Business Development
  </strong>
 </p>
 <ul>
  <li>
   Prospect and acquire new customers across the Continuing Education sector.
  </li>
  <li>
   Maintain a healthy sales pipeline aligned with revenue goals.
  </li>
  <li>
   Conduct consultative sales discussions to understand customer needs and propose solutions.
  </li>
 </ul>
 <p>
  <strong>
   Customer Engagement
  </strong>
 </p>
 <ul>
  <li>
   Serve as the primary point of contact for assigned accounts.
  </li>
  <li>
   Collaborate with internal teams to ensure customer success.
  </li>
  <li>
   Position Ankabut as a trusted partner through value-driven engagement.
  </li>
 </ul>
 <p>
  <strong>
   Collaboration &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Work closely with solutions, delivery, marketing, and leadership teams.
  </li>
  <li>
   Maintain accurate CRM records for forecasting and performance tracking.
  </li>
  <li>
   Provide regular reports on account progress and opportunities.
  </li>
 </ul>
 <p>
  🔹
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <p>
  <strong>
   For Expats:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 5 years&rsquo; experience in technology sales within continuing education.
  </li>
  <li>
   Proven track record of meeting or exceeding sales targets.
  </li>
  <li>
   Strong communication, negotiation, and relationship-building skills.
  </li>
 </ul>
 <p>
  <strong>
   For UAE Nationals:
  </strong>
 </p>
 <ul>
  <li>
   3&ndash;5 years&rsquo; experience in sales or customer service.
  </li>
  <li>
   Strong communication and customer engagement skills.
  </li>
  <li>
   Ability to work independently and collaboratively.
  </li>
 </ul>
 <p>
  If you&rsquo;re ready to make an impact and contribute to the digital transformation of education in the UAE, we&rsquo;d love to hear from you!
 </p>
</div>


Sales Account Manager – Continuing Education

Sana Labs

<div><div><div><div>Location</div><div>
Abu Dhabi, London</div></div><div><div>
Employment Type</div><div>
Full time</div></div><div><div>
Location Type</div><div>
On-site</div></div><div><div>
Department</div><div>
Engagement</div></div></div><p></p><div><div><p><br>
</p></div><div><div><div>
About Sana</div><p>
Sana is an AI lab building superintelligence for work.</p><p>
We believe organizations can accomplish their missions faster when humans can effortlessly access knowledge, automate repetitive work, and learn anything with the help of agentic AI.</p><p>
As part of Workday, we are committed to building AI that augments humans.</p><p>
If that&rsquo;s a mission that excites you, you&rsquo;re in the right place.</p><div><br>
About the role</div><p>
We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that&rsquo;s a mission that excites you, you&rsquo;ll be in great company at Sana. Join our Stockholm team as an Engagement Manager and work alongside a team of highly motivated people from previous workplaces such as Google AI, Spotify, BCG, and McKinsey. Our Impact team is known for its adaptability, entrepreneurial spirit, and relentless pursuit of excellence, embodying our core belief that learning is the foundation of all meaningful change.</p><p>
In the Impact team, we work very closely with the companies who choose Sana. Together we problem solve, design solutions and implement them to drive change. Ultimately we measure ourselves through the impact we achieve through rolling out and adopting Sana. Our challenges are to continually learn and adapt to meet the unique needs of each company and team, and implement the creative solutions that make us proud of what we have achieved. While doing so we define what the future Sana's customer success, solution engineering and deployments teams will look like. By scaling this team, we create a significant impact on how people learn, across every industry, and across the globe.</p><p></p><div>
What will help you thrive</div><ul><li><div>
Are naturally curious, always seeking to learn, and view every challenge as a growth opportunity.</div></li><li><div>
Possess grit and determination, allowing you to weather setbacks and persist towards your goals.</div></li><li><div>
Are driven by excellence, striving for greatness in everything you do.
</div></li><li><div>Embody humbleness, always ready to learn from others and unafraid to admit when you're wrong.
</div></li><li><div>Are deeply committed to our mission of changing the way the world learns, and have a genuine passion for global business development.
</div></li><li><div>Possess an entrepreneurial spirit, with the mindset of a founder and the readiness to build our customer success team.
</div></li><li><div>Are impact-driven, motivated to make a difference and continuously push the limits of what's possible.
</div></li></ul><p></p><div>What We Offer</div><ul><li><div>
Help shape AI's future alongside brilliant minds from Notion, Dropbox, Slack, Databricks, Google, McKinsey, and BCG.</div></li><li><div>
Competitive salary complemented with a transparent and highly competitive options program.</div></li><li><div>
Swift professional growth in an evolving environment, supported by a culture of continuous feedback and mentorship from senior leaders.</div></li><li><div>
Work with talented teammates across 5+ countries, and collaborate with customers globally</div></li><li><div>
Regular team gatherings and events (recently in Italy and South Africa)</div></li></ul></div></div></div></div><p></p>

Engagement Manager

TCO Group

<div><p>Are you driven by technology, customer relationships, and the opportunity to make a real impact? As a Technical Account Manager in the UAE, you will play a key role in combining technical expertise with strategic account management. We are looking for a proactive and analytical professional who thrives at the intersection of innovation, quality, and operational excellence &mdash; and who is ready to help strengthen our position in one of the world&rsquo;s most dynamic markets.</p><p></p><h5 class="jobSectionHeader"><b><br>
Responsibilities and authority</b></h5><p>
The Technical Account Manager will report to VP Middle East.</p><p>
The Technical Account Manager will be responsible for technical support and account management activities in the UAE. This will include all internal and external communications within the UAE while also practicing cost control related to UAE specific operations.</p><p></p><h5 class="jobSectionHeader"><b>
Main tasks</b></h5><p>
Tasks will normally consist of, but not be limited to:</p><ul>
<li>
Efficient account management and good contacts with all Customers.</li>
<li>Attend CWOP and well planning meetings with clients.
</li></ul><ul><li>Perform risk assessments for complex and first-time installations.</li>
<li>Completion Schematic and program input and review for each installation.
</li></ul><ul><li>Customer and end-user product training.</li>
<li>Make suggestions for and undertake product, quality and productivity improvements.</li>
<li>Assistance with technical marketing support.</li>
</ul><ul><li>Responsible for location/Area service quality including investigations and follow ups with the clients.
</li><li>Ensures excellence in service delivery through the promotion and application of training programs, quality programs, job audits, effective maintenance systems and benchmarking.</li>
</ul><ul><li>Obtains client feedback (internal &amp; external) on overall product performance and customer service levels.</li>
</ul><ul><li>The provision of technical and commercial support for Sales &amp; Operations of the Product Line/s.</li>
<li>Develop new business opportunities by introducing existing and new technologies.</li>
<li>Establish key account management relationships and maintain good contacts with all Customers.</li>
<li>Provides a visible QHSE commitment and presence and participate in programs and initiatives.</li>
</ul><p></p><h5 class="jobSectionHeader"><b>
Requirements for competences</b></h5><ul>
<li>Bachelor&rsquo;s degree in mechanical engineering, petroleum engineering or similar with over 7 years relevant experience. Relevant experience and competence can compensate for a lack of qualifications.</li>
<li>Experience with customer and vendor management, related to offshore activities or other industries with strict requirements for quality.</li>
<li>Systematic, independent and analytical.</li>
<li>Initiative, the ability to see things through and to work with others.</li>
<li>Good verbal and written formulation in English.</li></ul></div>

Technical Account Manager

Viola Communications

<div>
 <p>
  Viola Communications is looking for an experienced Account Manager whose core responsibility is to establish strong and lasting relationships with clients, understanding their unique business needs, and aligning our products or services accordingly. The role involves driving customer satisfaction, retention, and revenue growth, collaborating with various teams to deliver exceptional customer experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Assist Account Director in preparing Communication Plans for Client brands at the beginning of the year and revising them quarterly.
  </li>
  <li>
   Participate in executing client briefings including Receiving client brief or in case of verbal briefs, assist clients in writing comprehensive briefs, obtain clarifications from clients on briefs if required. Write Creative briefs for assigned jobs taking inputs from Strategic Planning and other divisions if required.
  </li>
  <li>
   Participate in briefing sessions for the Creative team and participate in internal discussions on the creative ideation.
  </li>
  <li>
   Present creative deliverables to clients for approval
  </li>
  <li>
   Participate actively in the production and recording process ensuring client&rsquo;s requirements are being met.
  </li>
  <li>
   Assist Account Director in all critical jobs and launches for execution and job coordination.
  </li>
  <li>
   Manage and support Senior/Account Executives on the day-to-day operational and administrative tasks to meet their KPIs.
  </li>
  <li>
   Quality-check all client deliverables as per briefs, guidelines, and budget; inform Account Director and take required corrective action if needed.
  </li>
  <li>
   Lead all reports: status, contact, financial, business with support from account executive and referral to Account Director within the agreed timeframe.
  </li>
  <li>
   Act as the lead custodian for the daily workflow and ensure all deliverables are met as per the agreed timeframe.
  </li>
  <li>
   Prepare a draft cost estimate for the job based on rate card, inputs from Production, and supplier quotes. Obtain approval from Account Director.
  </li>
  <li>
   Provide input to Account Director for preparing a reconciliation of financial situation.
  </li>
  <li>
   Work and contribute actively to a new pitch as a part of the team.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Skills:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience).
  </li>
  <li>
   Proven track record as an Account Manager or in a similar client-facing role, with a demonstrated ability to achieve sales targets and drive customer satisfaction.
  </li>
  <li>
   Proficiency in data analysis, using tools such as Microsoft Excel or CRM software to derive actionable insights from customer data.
  </li>
  <li>
   Adept at handling multiple tasks, prioritizing effectively, and meeting deadlines in a fast-paced environment.
  </li>
  <li>
   Team player with strong collaboration skills, capable of working cross-functionally to achieve common goals.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  At Viola Communications, we pride ourselves on serving clients from diverse backgrounds and with a vast range of experiences. We are dedicated to fostering a team of exceptional individuals who bring unique perspectives created by their different life paths. With representation from over 20 nationalities across our business units, we are an Equal Opportunity Employer that values and cultivates cultural diversity among our employees. We recognize and appreciate the exceptional strengths and experiences that each person brings, and we believe that by embracing differences, we can inspire and generate remarkable ideas collectively. Our commitment to diversity and inclusion not only aligns with our moral compass but also reinforces Viola's strength as a whole.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   We appreciate all applications received. Please note that only shortlisted candidates will be contacted.
  </em>
 </p>
</div>


Account Manager

Wio Bank

<div>
 <strong>
  Wio Bank
  <br/>
  <br/>
 </strong>
 Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in the MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 We are seeking a proactive and results-driven Customer Success Officer to lead our efforts in acquiring and onboarding new high value business accounts. This role is dedicated to expanding our corporate client portfolio, driving market growth, and ensuring a seamless onboarding experience that establishes strong, long-term partnerships.
 <br/>
 <br/>
 As a Customer Success Officer, you will identify and pursue high-value opportunities, engage key decision-makers, deliver tailored solutions, and secure strategic relationships. You will also oversee the onboarding process, ensuring new clients experience exceptional value and a smooth transition from day one.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   New Business Development &amp; Client Acquisition
  </li>
  <li>
   Proactively identify and target corporate clients through research, networking, referrals, and digital outreach.
  </li>
  <li>
   Initiate conversations with key stakeholders to understand their business needs and challenges.
  </li>
  <li>
   Deliver compelling presentations and proposals that demonstrate the value of our solutions.
  </li>
  <li>
   Negotiate and finalize agreements to bring new clients on board.
   <br/>
   <br/>
  </li>
 </ul>
 2
 <strong>
  . Strategic Market Expansion
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analyze market trends and identify sectors with high growth potential.
  </li>
  <li>
   Build and maintain a pipeline of qualified opportunities to meet acquisition targets.
  </li>
  <li>
   Collaborate with internal teams to develop strategies for penetrating new markets.
  </li>
  <li>
   Onboarding &amp; Implementation
  </li>
  <li>
   Lead the onboarding process for new clients, ensuring a smooth and efficient experience.
  </li>
  <li>
   Provide training, resources, and guidance to help clients quickly adopt our offerings.
  </li>
  <li>
   Coordinate with internal teams for successful implementation and handoff.
  </li>
  <li>
   Relationship Building &amp; Value Creation
  </li>
  <li>
   Establish trust and rapport with new clients to ensure satisfaction and open communication.
  </li>
  <li>
   Act as the primary point of contact during the initial engagement phase.
  </li>
  <li>
   Gather feedback and insights to continuously improve the onboarding experience.
  </li>
  <li>
   Growth Collaboration &amp; Reporting
  </li>
  <li>
   Work closely with Marketing and Growth teams to optimize lead generation and conversion strategies.
  </li>
  <li>
   Maintain accurate records of interactions and progress in the CRM system.
  </li>
  <li>
   Share regular updates on acquisition goals, onboarding metrics, and client health.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications And Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field.
  </li>
  <li>
   2&ndash;4 years of experience in sales of banking products, business development or corporate client acquisition,.
  </li>
  <li>
   Strong communication, negotiation, and presentation skills.
  </li>
  <li>
   Proven track record of securing new business and building strategic relationships.
  </li>
  <li>
   Goal-oriented mindset with a focus on delivering measurable outcomes.
  </li>
  <li>
   Proficiency in CRM tools such as Salesforce, HubSpot, or similar.
  </li>
  <li>
   Self-motivated, energetic, and able to work independently and collaboratively.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Number of new corporate clients acquired
  </li>
  <li>
   Conversion rate of qualified opportunities
  </li>
  <li>
   Time to onboarding completion
  </li>
  <li>
   Client satisfaction during onboarding
  </li>
  <li>
   Revenue contribution from new partnerships
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive base salary plus performance-based incentives
  </li>
  <li>
   Career growth opportunities in business development and client success
  </li>
  <li>
   Continuous learning and professional development
  </li>
  <li>
   Collaborative and supportive work environment
  </li>
  <li>
   Health and wellness benefits
  </li>
 </ul>
</div>


Customer Success Officer

FitnGlam - A SuperClub for Women

<div>
 <p>
  We&rsquo;re seeking a dynamic and results-driven
  <strong>
   Sales &amp; Retention Manager
  </strong>
  to lead our membership growth strategy and elevate the customer experience. This is a high-impact role where your leadership will directly shape our revenue success and member satisfaction. If you're passionate about premium services and thrive in a fast-paced, people-first environment, we want to meet you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Inspire and manage a high-performing sales team to exceed membership acquisition and revenue targets.
  </li>
  <li>
   Develop and implement effective sales policies that align with customer goals and ensure smooth onboarding and renewal processes.
  </li>
  <li>
   Deliver tailored, high-impact sales presentations that showcase the value of our club offerings and convert prospects into loyal members.
  </li>
  <li>
   Maintain accurate records and performance metrics to ensure transparency, accountability, and continuous improvement.
  </li>
  <li>
   Build lasting relationships with current and prospective members, fostering loyalty and long-term engagement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   Proven success in a similar sales leadership role within the same industry (fitness or wellness).
  </li>
  <li>
   Strong interpersonal and communication skills with a passion for customer engagement.
  </li>
  <li>
   Strategic thinker with a hands-on approach to execution and team development.
  </li>
  <li>
   Ability to thrive in a goal-oriented, performance-driven environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <ul>
  <li>
   Be part of a premium brand that values innovation, excellence, and community.
  </li>
  <li>
   Lead a team that&rsquo;s passionate about making a difference in people&rsquo;s lives.
  </li>
  <li>
   Enjoy a culture that celebrates growth, collaboration, and success.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you are passionate about driving membership growth and promoting premium services, we want to hear from you!
 </p>
 <p>
  Click here:
  <strong>
   https://lnkd.in/dvstttQz
  </strong>
  or share with someone who would be a great fit.
 </p>
</div>


Sales & Retention Manager - Abu Dhabi

Explore 1076+ Customer success manager in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.