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customer success manager

Terracotta Outsourcing

<div>
 
 We are seeking a dynamic and client-focused
 
 Manager &ndash; Key Accounts &amp; Customer Success
 
 to lead our Key Account Management team and ensure the delivery of exceptional service to our clients across
 
 EOR, Staffing, and Outsourcing
 
 solutions. Based in Abu Dhabi, this role is responsible for driving client satisfaction, retention, and account growth while ensuring smooth coordination with the Operations department for service delivery.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Team Leadership &amp; Performance
 
 
 <ul>
 <li>
 Lead, mentor, and manage a team of Key Account Managers (KAMs).
 </li>
 <li>
 Set clear KPIs and performance targets for the team, ensuring service excellence and account growth.
 </li>
 <li>
 Provide coaching and training to enhance client management skills and commercial acumen.
 </li>
 </ul>
 
 
 Client Relationship Management
 
 
 <ul>
 <li>
 Serve as the escalation point for key client concerns and ensure swift resolution in collaboration with Operations.
 </li>
 <li>
 Foster strong, long-term relationships with clients by understanding their business needs and aligning solutions accordingly.
 </li>
 <li>
 Monitor client satisfaction levels and proactively address potential risks to retention.
 </li>
 </ul>
 
 
 Account Growth &amp; Commercial Support
 
 
 <ul>
 <li>
 Drive account expansion by identifying upsell and cross-sell opportunities across EOR, staffing, and outsourcing services.
 </li>
 <li>
 Partner with the business development team during onboarding, proposals, and renewals to ensure a seamless client journey.
 </li>
 <li>
 Support pricing discussions, contract renewals, and client presentations.
 </li>
 </ul>
 
 
 Service Delivery Oversight
 
 
 <ul>
 <li>
 Work closely with the Operations department to ensure client requirements are executed accurately and on time.
 </li>
 <li>
 Monitor SLA adherence, quality standards, and delivery timelines, escalating issues where needed.
 </li>
 <li>
 Provide feedback from clients to internal teams to continuously improve service models.
 </li>
 </ul>
 
 
 Reporting &amp; Insights
 
 
 <ul>
 <li>
 Track account performance, client retention, and revenue growth, preparing regular reports for senior leadership.
 </li>
 <li>
 Analyze client trends, identify risks, and recommend strategies for improvement.
 </li>
 <li>
 Maintain oversight of team pipeline and workload distribution.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, HR, or a related field.
 </li>
 <li>
 8&ndash;10 years of experience in client success, account management, or customer-facing roles, with at least 3 years in a leadership capacity.
 </li>
 <li>
 Strong understanding of
 
 EOR, staffing, and outsourcing services
 
 .
 </li>
 <li>
 Excellent leadership, communication, and negotiation skills.
 </li>
 <li>
 Proven ability to manage client relationships at senior levels and drive account growth.
 </li>
 <li>
 Proficient in CRM systems, MS Office, and reporting tools.
 </li>
 </ul>
 
 
 Preferred
 
 
 <ul>
 <li>
 Prior experience in a recruitment, outsourcing, or HR services company.
 </li>
 <li>
 Knowledge of UAE labor law and workforce solutions.
 </li>
 <li>
 Professional certifications in customer success, sales, or HR (e.g., CIPD, SHRM, CSMP).
 </li>
 </ul>
 
 
 
 
 
 What's on Offer
 
 
 <ul>
 <li>
 Competitive fixed salary + bonus + relocation allowance
 </li>
 <li>
 Career acceleration through structured growth plans
 </li>
 <li>
 Access to training, tools &amp; ongoing support
 </li>
 <li>
 Dynamic, collaborative team with strong purpose
 </li>
 <li>
 Opportunity to deal with top-tier clients
 </li>
 </ul>
</div>

Manager – Key Accounts & Customer Success (EOR, Staffing & Outsourcing)

Cognite

<div>
 
 About Cognite
 
 
 
 Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging AI and data to unravel complex business challenges through our cutting-edge offerings including Cognite Atlas AI, an industrial agent workbench, and the Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms &amp; Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year . In the realm of industrial digital transformation, we stand at the forefront, reshaping the future of Oil &amp; Gas, Chemicals, Pharma and other Manufacturing and Energy sectors. Join us in this venture where Ai and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future.
 
 
 
 Learn More About Cognite Here
 
 
 
 
 Cognite Product Tour 2024
 
 
 
 
 Cognite Product Tour 2023
 
 
 
 
 Data Contextualization Masterclass 2023
 
 
 
 
 Our values
 
 
 
 
 Impact
 
 : Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.
 
 
 
 Ownership
 
 : Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success.
 
 
 
 Relentless
 
 : Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.
 
 
 
 About The Role And The Team
 
 
 
 One of the teams seeing the most transformation is our Customer Business Executive (CBE) team, which partners with our customers to build relationships, learn about their businesses, and drive value based on our customers&rsquo; desired outcomes. We&rsquo;re looking for new team members to join our team as a CBE.
 
 
 The CBE acts as the primary customer advocate throughout the post-sale lifecycle by driving customer retention, expansion, and satisfaction. The CBE is responsible for helping our new customers realize the value of our products, including the execution of their customer success plan, the achievement of their business goals, and the adoption of our product to drive greater ROI and satisfaction.
 
 
 
 You will be role &amp; responsible for
 
 
 
 <ul>
 <li>
 Develop trusted advisor relationships with key stakeholders
 </li>
 <li>
 Own relationships with executive sponsors, budget owners, and decision-makers
 </li>
 <li>
 Understand the customer's values, goals, and vision and collaborate with the Cognite Global Value team in developing value roadmaps and customer success plans, charting a path to the customer&rsquo;s desired outcome with Cognite software, leveraging a comprehensive understanding of Cognite's products
 </li>
 <li>
 Drive adoption and usage through training, evangelism, and aligning the solution with customer business goals
 </li>
 <li>
 Drive customer engagement utilizing &ldquo;one-to-many&rdquo; channels such as Cognite Hub, newsletters, webinars, and events
 </li>
 <li>
 Identify and execute new use cases and expansion opportunities to additional customer sites
 </li>
 <li>
 Contribute to customer&rsquo;s success, focusing your expertise on assigned stages of the customer journey
 </li>
 <li>
 Identify, nurture, and close upsell/cross-sell opportunities to expand customer lifetime value
 </li>
 <li>
 Demonstrate value and lead renewal discussions to ensure customer retention and long-term partnerships, including negotiating and securing renewals for your assigned accounts
 </li>
 <li>
 Collaborate with Account Executive (Sales) and Delivery Manager for customer introductions and relationship hand-offs
 </li>
 <li>
 Cultivate customer champions and collaborate with Marketing to build case studies.
 </li>
 <li>
 Leverage testimonials and case studies to promote brand awareness and drive new business. Build referenceability.
 </li>
 <li>
 Support Account Executives in closing new deals by sharing customer success stories
 </li>
 <li>
 Partner with Sales Enablement to create customized materials for value tracking
 </li>
 <li>
 Engage with relevant partners to your portfolio of accounts into Cognite's customer reference program
 </li>
 <li>
 Developing an account strategy and maintaining an internal account plan to align Cognite cross-functionally around the account plans and needs
 </li>
 <li>
 Manage pipeline and forecast on assigned territories and carry expansion and renewal quotas according for that territory
 </li>
 <li>
 Communicate the product roadmap to customers, tailoring the presentation to the customer&rsquo;s needs.
 </li>
 <li>
 Serve as the &ldquo;voice of the customer&rdquo; to both product management and customer community management.
 </li>
 <li>
 Facilitate and promote interaction between Cognite product programs and customer end users
 </li>
 <li>
 Ensure customer engagement with newsletters, webinars, and events
 </li>
 <li>
 Drive customer enablement through projects, Academy, Community, Support, and solution support
 </li>
 <li>
 Identifying and assessing renewal risks for customers&rsquo; license subscriptions and collaborating with internal teams to mitigate risks
 </li>
 <li>
 Assist with high-severity requests or issue escalations as needed
 </li>
 <li>
 Proactively monitor customer metrics (e.g., product usage (MAU and DAU), Net Promoter Score (NPS), customer value, churn rate) to identify at-risk accounts and take proactive measures to maintain and improve customer health.
 
 
 </li>
 </ul>
 
 We believe these experiences and skills will make this role successful at Cognite
 
 
 
 <ul>
 <li>
 To meet the demands of this role, you should have:
 </li>
 <li>
 At least a bachelor&rsquo;s degree in a relevant subject or work experience for the role;
 </li>
 <li>
 5-10 years of experience leading customer engagements as an account manager, customer success manager, or related role
 </li>
 <li>
 A rich understanding of customer success methodologies and practices, including (but not limited to) segmentation, customer journey, and customer health scoring;
 </li>
 <li>
 Commercial experience in renewals and/or upselling relevant enterprise B2B software;
 </li>
 <li>
 Confidence when running executive business reviews and engaging with C-level sponsors
 </li>
 <li>
 Strong writing, presentation, and communication skills, including chairing meetings or hosting webinars.
 </li>
 <li>
 A proven track record in your industry and a strong network in your dedicated vertical
 </li>
 <li>
 Knowledge of the heavy asset industry, such as oil and gas, power and utilities, or manufacturing
 
 
 </li>
 </ul>
 
 Key Performance Indicators For The Role
 
 
 
 <ul>
 <li>
 Included but not limited to:
 
 
 </li>
 </ul>
 
 Leading
 
 
 
 <ul>
 <li>
 Number of Customer Success Qualified Leads (CSQL)
 </li>
 <li>
 Accounts with Value Roadmap
 </li>
 <li>
 Account Reviews and Account Plans
 </li>
 <li>
 Executive Business Reviews delivered
 </li>
 <li>
 Pipeline coverage
 </li>
 <li>
 Number of public references (paper, Article, Webinar, Conference presentation, etc)
 </li>
 <li>
 Active users on one-to-many channels for assigned portfolios (Cognite Academy, Cognite HUB)
 
 
 </li>
 </ul>
 
 Lagging
 
 
 
 <ul>
 <li>
 Net Dollar retention for the portfolio
 </li>
 <li>
 Dollar churn for the portfolio
 </li>
 <li>
 Monthly Active Users
 
 
 </li>
 </ul>
 
 Skills That Will Help You Stand Out
 
 
 
 <ul>
 <li>
 Experience with data contextualization technology and software as a service (SaaS);
 </li>
 <li>
 MEDDPICC and Command the Message experience
 </li>
 <li>
 CRM experience (SalesForce and Gainsight, preferred)
 </li>
 <li>
 A proven track record of turning red accounts green through a white-glove approach and partnership with customer stakeholders;
 </li>
 <li>
 Experience working at a high-growth scale-up organization;
 </li>
 <li>
 Demonstrated experience in engaging with teams across corporate functions;
 </li>
 <li>
 A self-sufficient character able to meet deadlines and manage changing priorities;
 </li>
 <li>
 An ability to thrive with limited structure;
 </li>
 <li>
 A results-oriented individual who thrives working in a fast-paced environment and maintains a calm approach when operating under pressure and
 </li>
 <li>
 Speak a language other than English with business fluency.
 
 
 </li>
 </ul>
 
 A snapshot of our many perks and benefits as a Cogniter
 
 
 
 <ul>
 <li>
 Join an organization of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝
 </li>
 <li>
 A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @ cognitedata 📷 to know more
 </li>
 <li>
 Flat structure with direct access to decision-makers, with minimal amount of bureaucracy
 </li>
 <li>
 Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
 </li>
 <li>
 Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.
 
 
 </li>
 </ul>
 
 Why choose Cognite? 🏆 🚀
 
 
 
 Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainability for clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation ! And just recently, Frost &amp; Sullivan named Cognite a Technology Innovation Leader ! 🥇 Most recently Cognite Data Fusion&reg; Achieved Industry First DNV Compliance for Digital Twins 🥇
 
 
 
 Apply today!
 
 
 
 If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team. Please do not hesitate to contact our Talent Acquisition team with any questions -
 
 
 We encourage you to follow us on Cognite LinkedIn ; we post all our openings there.
</div>

Customer Business Executive

ZIWO

<div>
 🌟
 
 Talent Pool &ndash; Freshers &amp; Experienced Professionals (Tech &amp; Business Roles)
 
 🌟
 
 
 📍
 
 Location:
 
 Dubai Internet City, Dubai &ndash; UAE
 
 
 
 About ZIWO
 
 
 
 
 ZIWO
 
 is the leading
 
 Cloud Contact Center Solution
 
 in the GCC, helping businesses connect with their customers through voice, messaging, and CRM integrations &mdash; all in one simple platform.
 
 
 We&rsquo;re a fast-growing
 
 B2B SaaS company
 
 with a team of 80+ people from around the world. At ZIWO, innovation meets impact: we don&rsquo;t just build software, we empower companies to deliver better customer experiences every day.
 
 
 🎓
 
 About the Talent Pool
 
 
 
 Whether you&rsquo;re a recent graduate or an experienced professional, at ZIWO we believe in giving talent the opportunity to
 
 learn, grow, and contribute from day one
 
 .
 
 
 By joining our Talent Pool, you&rsquo;ll be considered for upcoming opportunities in:
 
 
 <ul>
 <li>
 💻 Software Development / Engineering
 </li>
 <li>
 ☁️ Cloud &amp; Infrastructure
 </li>
 <li>
 🤝 Account Management
 </li>
 <li>
 💼 Sales
 </li>
 <li>
 🚀 Onboarding &amp; Customer Success
 </li>
 <li>
 📈 Marketing
 </li>
 <li>
 🧑&zwj;🤝&zwj;🧑 People &amp; Culture (HR)
 </li>
 <li>
 📊 Accounting &amp; Finance
 
 
 </li>
 </ul>
 💡
 
 What You&rsquo;ll Gain
 
 
 
 <ul>
 <li>
 Hands-on experience in a real SaaS startup environment
 </li>
 <li>
 Structured learning, mentorship, and career guidance
 </li>
 <li>
 Opportunities to work with leading brands across the region (like Tabby &amp; Deliveroo)
 </li>
 <li>
 Exposure to cross-functional teams and impactful projects
 </li>
 <li>
 A supportive environment where your ideas and growth truly matter
 
 
 </li>
 </ul>
 ✅
 
 Who We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Fresh graduates (Class of 2023, 2024, or 2025) and Experienced Professionals
 </li>
 <li>
 Degree in Computer Science, Engineering, Business, Marketing, or related fields
 </li>
 <li>
 Passion for technology, SaaS, and customer experience
 </li>
 <li>
 Curious, adaptable, and eager to learn and contribute
 </li>
 <li>
 Strong communication and teamwork skills
 
 
 </li>
 </ul>
 🌍
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Dynamic, diverse, and collaborative culture
 </li>
 <li>
 Career growth and clear development opportunities
 </li>
 <li>
 Exposure to some of the most innovative companies in the region
 
 
 </li>
 </ul>
 
 ZIWO is an equal opportunity employer.
 
 We celebrate diversity and are committed to creating an inclusive workplace where innovation thrives.
</div>

Talent Pool - DCL Graduation Event

Baker Hughes

<div><h3 class="jobSectionHeader">Would you like the opportunity to work for an Energy Technology company?</h3><h3 class="jobSectionHeader">
Are you skilled in Account Management?</h3>
Join our team!
We take energy forward making it safer, cleaner, and more efficient for people and the planet. Alongside Oilfield Services &amp; Equipment (OFSE), Industrial &amp; Energy Technology (IET) resolves the critical task of the energy transition: bringing energy security, sustainability, productivity, and efficiency together.
Partner with the best
As an Account Manager, you will help drive key account strategy. Drive customer intimacy &amp; performance management, manage sales &amp; commercial processes for respective account. 
You will assist or manage technical support.
As an Account Manager, you will be responsible for:<ul><li> Engaging with Customers and Prospects to help them understand the overall, Baker Hughes Enterprise offerings.</li><li> Articulating and demonstrating the value in developing new customer outcomes such as sustained growth, profit, customer satisfaction, new revenue, higher productivity efficiency and compliance.</li><li> Working with the customers and prospects to develop business strategies to deliver the identified outcomes through strategic growth initiatives.</li><li> In conjunction with Marketing and Product Management provide domain knowledge, expertise and insight in support of lead generation, promotional events and speaking engagements. Provide domain education support to the wider Baker Hughes community.</li><li> Cooperating with segment sales to drive account growth.</li><li> Supporting Enterprise LRP process and Government Affairs.</li><li> Supporting localization efforts and drive In-country Value initiatives.</li></ul>
Fuel your passion
To be successful in this role you will:<ul><li> Have bachelor's degree or equivalent.</li><li> Have minimum of 3 years of experience in commercial or project management roles.</li><li> Be fluent in Arabic and English.</li><li> Be eligible to work in the UAE without company sponsorship or time restriction.</li></ul>
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:<ul><li> Please discuss your preferred working patterns with the recruiter during the process</li></ul>
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:<ul><li> Contemporary work-life balance policies and wellbeing activities</li><li> Comprehensive private medical care options</li><li> Safety net of life insurance and disability programs</li><li> Tailored financial programs</li><li> Additional elected or voluntary benefits</li></ul>
#LI_Onsite
About Us:<div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div> 

Join Us:<div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward. 
 
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Account Manager (UAE National Preferred)

AppliedAI

<div>
 
 
 About Us:
 
 
 
 The Applied AI Company (AppliedAI) is a pioneering AI technology company headquartered in Abu Dhabi, committed to innovation and excellence in artificial intelligence solutions across regulated industries such as healthcare, insurance, government, and financial services.
 
 
 We are seeking a dedicated and experienced Senior Customer Support Advisor to join our growing team. In this role, you will handle complex customer cases while also contributing to the continuous improvement of the support function. Beyond managing customer interactions across calls, emails, and WhatsApp, you will take ownership of proactive outreach initiatives, provide insights on CSAT and NPS trends, and collaborate closely with the Quality &amp; Training Lead to support coaching and feedback.
 
 
 
 
 
 
 Position Overview:
 
 
 
 The Senior Customer Support Advisor plays a dual role of handling advanced customer cases and supporting the continuous improvement of the support function. In addition to managing customer interactions across multiple channels (calls, emails, WhatsApp), this role contributes to proactive outreach initiatives, provides insights on CSAT and NPS, and supports the Quality &amp; Training Lead with feedback and coaching. The Senior Advisor ensures customer satisfaction while helping shape a culture of excellence and growth within the team.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Customer Interaction &amp; Case Management
 
 
 
 - Handle customer inquiries via phone, email, and WhatsApp, focusing on complex or escalated cases.
 
 
 - Conduct outbound communication to proactively engage customers (e.g., follow-ups, feedback collection, issue resolution).
 
 
 - Log and categorize cases accurately in the CRM, ensuring complete and detailed records.
 
 
 - Provide accurate solutions and escalate only when necessary.
 
 
 
 
 
 
 Performance &amp; Insights:
 
 
 
 - Monitor and provide insights on CSAT and NPS results, identifying patterns and improvement opportunities.
 
 
 - Collaborate with the Quality &amp; Training Lead to align insights with coaching and training plans.
 
 
 - Share recurring customer pain points with internal teams to drive product and process improvements.
 
 
 
 
 
 
 Team Support &amp; Collaboration:
 
 
 
 - Act as a point of support for Customer Support Advisors, offering guidance on complex cases.
 
 
 - Provide feedback to advisors to improve quality, tone, and resolution accuracy.
 
 
 - Collaborate with Operations, Tech, and other teams to resolve issues promptly.
 
 
 
 
 
 
 Compliance &amp; Standards:
 
 
 
 - Uphold company privacy and data protection guidelines in all customer interactions.
 
 
 - Maintain empathy, professionalism, and consistency across all communication channels.
 
 
 - Contribute to QA initiatives and participate in calibration sessions to ensure team alignment.
 
 
 
 
 
 
 Requirements:
 
 
 
 - Minimum 3 years of experience in customer care, preferably with at least 1 year in a senior role.
 
 
 - Experience in technology or SaaS environments is strongly preferred.
 
 
 - Strong verbal and written communication skills in English and Arabic.
 
 
 - Proven ability to manage escalations and complex cases effectively.
 
 
 - Familiarity with CRM systems and multi-channel support (calls, email, WhatsApp).
 
 
 - Analytical mindset with ability to interpret customer insights (CSAT, NPS).
 
 
 
 
 
 
 Key Competencies
 
 
 
 - Leadership Support: Provides mentoring and acts as a role model for advisors.
 
 
 - Customer Focus: Champions customer-first approaches in every case.
 
 
 - Analytical Thinking: Identifies trends and leverages insights for improvement.
 
 
 - Communication: Strong ability to deliver clear, empathetic, and professional messaging.
 
 
 - Proactivity: Anticipates issues, takes initiative on outbound and feedback activities.
 
 
 
 
 
 
 What Success Looks Like
 
 
 
 - High CSAT and NPS scores driven by proactive and effective support.
 
 
 - Demonstrated reduction in escalations due to improved frontline handling.
 
 
 - Recognized as a trusted support figure for both customers and team members.
 
 
 - Positive contribution to training, coaching, and process improvements.
 
 
 
</div>

Senior Customer Care Advisor

First Abu Dhabi Bank (FAB)

<div>
 
 Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 
 
 To complete the data entry of Customer details on to the CAS system from the application form &amp; other documents provided. Assist in office work in SLU.
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 
 
 Core responsibilities
 
 
 
 
 <ul>
 <li>
 Complete the data entry of Customer details on the CAS system from the application form and other documents provided
 </li>
 <li>
 Ensure timely and accurate Productivity reports are maintained and forwarded on timely basis to reporting Manager.
 </li>
 <li>
 Assist manager in office work and daily documents &amp; requirements.
 </li>
 </ul>
 
 
 Policies, Systems, Processes, &amp; Procedures
 
 
 
 
 <ul>
 <li>
 Ensures to comply with audit requirements, internal and external reporting obligations in line with the policy guidelines, to ensure high standards of uniformity and consistency across FAB.
 </li>
 </ul>
 
 
 Self- Management Responsibilities
 
 
 
 
 <ul>
 <li>
 Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
 </li>
 <li>
 Identifies training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
 </li>
 </ul>
 
 
 People
 
 
 
 
 <ul>
 <li>
 Maintain professionalism and effective communication with colleagues within the Unit and all other Departments
 </li>
 <li>
 Adhere to your individual duties and responsibilities at all times.
 </li>
 </ul>
 
 
 Specific Accountability
 
 
 
 
 <ul>
 <li>
 TAT of data entry is maintained with zero error
 </li>
 <li>
 Adherence to policies, processes, and procedures of FAB
 </li>
 <li>
 Follow and adhere to Credit SOP.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Minimum Qualification
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Banking, or any related discipline.
 </li>
 <li>
 Quick data entry skills
 </li>
 </ul>
</div>

Officer - Data Entry (Emiratized Role)

RP International

<div>
 
 We are seeking an experienced and results-driven
 
 Delivery Manager
 
 with 5+ years of proven success leading complex digital and IT programs in an agile environment. Strong background in end-to-end delivery management, vendor coordination, and stakeholder alignment, with exposure to modern customer engagement technologies.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead the
 
 end-to-end delivery
 
 of complex IT and digital programs, ensuring projects are delivered on-time, within scope, and within budget.
 </li>
 <li>
 Implement and adapt
 
 Agile or hybrid delivery frameworks
 
 , including sprint/release planning, backlog management, and cross-functional coordination.
 </li>
 <li>
 Maintain
 
 governance, risk management
 
 , and
 
 quality standards
 
 throughout the delivery lifecycle.
 </li>
 <li>
 Collaborate with
 
 vendors and system integrators
 
 , driving accountability and ensuring delivery excellence across external partners.
 </li>
 <li>
 Act as a key point of contact for
 
 stakeholder engagement and reporting
 
 , ensuring transparent communication and alignment with business goals.
 </li>
 <li>
 Oversee initiatives involving
 
 contact centre solutions, chatbots, CRM, loyalty systems, and omnichannel engagement platforms
 
 .
 </li>
 <li>
 Facilitate alignment between
 
 technology, business, and customer experience teams
 
 to optimize program outcomes.
 </li>
 <li>
 Apply domain knowledge to support delivery of airline-specific systems and integrations, particularly in areas such as
 
 Amadeus, PSS, NDC/Offer-Order solutions
 
 .
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 
 5+ years
 
 of experience in delivery management of digital or IT programs.
 </li>
 <li>
 Demonstrated success in delivering
 
 complex programs
 
 using
 
 Agile or hybrid methodologies
 
 .
 </li>
 <li>
 Strong knowledge of
 
 project governance
 
 , budgeting, and quality assurance.
 </li>
 <li>
 Experience working with
 
 third-party vendors and system integrators
 
 .
 </li>
 <li>
 Familiarity with customer engagement platforms such as
 
 chatbots, CRM, loyalty, self-service
 
 , and
 
 contact centre technologies
 
 .
 </li>
 <li>
 Exceptional
 
 stakeholder management
 
 and
 
 leadership skills
 
 ; able to influence and align cross-functional teams.
 </li>
 <li>
 Airline industry experience is a
 
 strong plus
 
 . Knowledge of
 
 Amadeus, PSS
 
 , or
 
 NDC/Offer-Order systems
 
 is
 
 highly desirable
 
 .
 </li>
 </ul>
 
 
</div>

Delivery Manager

Explore 1038+ Customer success manager in Abu Dhabi this September. Find roles across top companies and apply now to boost your career.