customer service representative Jobs in Abu Dhabi

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customer support representative

IIQAF

<div>Company: IIQAF Group 
Location: Abu Dhabi, United Arab Emirates 
Industry: Hospital / Healthcare 
Salary: AED 6,500 &ndash; AED 7,500 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Customer Service Representative in Abu Dhabi to support our hospital and healthcare operations. The ideal candidate will have experience in patient support, healthcare customer service, front desk operations, and handling inquiries in a medical environment.
This position is suitable for candidates searching for Hospital Customer Service jobs in Abu Dhabi, Healthcare Customer Support roles, Medical Receptionist jobs, or Patient Service Representative positions.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Provide excellent customer service to patients and visitors</li><li>
Handle inbound and outbound calls professionally</li><li>
Assist patients with appointments, registration, and inquiries</li><li>
Support hospital front desk operations</li><li>
Respond to emails and follow up on patient requests</li><li>
Coordinate with medical and administrative departments</li><li>
Resolve complaints and ensure patient satisfaction</li><li>
Maintain accurate records of interactions and service requests</li><li>
Ensure compliance with hospital policies and confidentiality standards</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration or related field</li><li>
Strong communication and interpersonal skills</li><li>
Experience in handling patient services or medical reception preferred</li><li>
Proficiency in Microsoft Office and basic computer systems</li><li>
Ability to work in a fast-paced healthcare setting</li><li>
Immediate joiners preferred</li></ul></div>

Customer Service Representative

Ushi Nail Spa

The Customer Service Representative (CSR) is responsible for handling incoming calls, assisting clients with salon service inquiries, and managing appointment bookings. The role is based in the Al ain, Head Office and focuses mainly on receiving calls, coordinating appointments, and providing basic support to ensure a smooth customer experience. Limited outgoing calls may be required for appointment confirmations or follow-ups.Requirements:<ul><li>Female Candidate</li><li>Fluent in English and Arabic</li><li>Experience in Call handing and Customer Service</li><li>Good communication skills with a professional phone manner</li><li>Ability to manage appointment bookings and basic scheduling</li><li>Experience in a Salon or Beauty industry is an advantage</li><li>Open to flexible working hours, including shifts if required</li></ul>Interview location : Al Ain (No online)Job Type: Full-time

PulseMediaNL (LATAM REGION)

<div>
 Position Overview
 
 
 We are seeking a highly organized, dependable, and detail-oriented Customer Service Representative (Remote) to join our growing operations team supporting clients and internal stakeholders across the MENA region, including the UAE, Qatar, and Saudi Arabia.
 
 
 This role is ideal for individuals beginning their career in customer service, remote operations support, or administrative coordination. As a Remote Customer Service Representative, you will serve as a key point of contact for customer inquiries, service requests, and support needs&mdash;ensuring clear communication, accurate documentation, and efficient resolution of issues.
 
 
 You will contribute directly to customer satisfaction and operational efficiency by maintaining structured records, managing support tickets, tracking request progress, and ensuring all interactions are documented accurately and consistently.
 
 
 No extensive prior professional experience is required. Structured onboarding and training will be provided. Success in this role depends on attention to detail, strong written communication, accountability, and the ability to manage tasks independently in a remote environment.
 
 
 Key Responsibilities
 
 
 Customer Communication &amp; Support
 
 
 You will serve as a professional and reliable point of contact for customer inquiries across digital communication channels.
 
 
 
 Your Responsibilities Will Include:
 
 
 
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 Responding to customer inquiries via email, chat, or ticketing systems in a timely and professional manner
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 Providing clear, accurate, and helpful information regarding services, processes, and next steps
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 Clarifying incomplete requests by asking precise follow-up questions
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 Documenting all customer interactions accurately within internal systems
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 Escalating complex issues to appropriate internal teams when necessary
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 Ensuring consistent tone, professionalism, and adherence to communication guidelines
 
 
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 </ul>
 This aspect of the role requires strong written communication skills, patience, and solution-oriented thinking.
 
 
 Administrative Data Management &amp; Record Keeping
 
 
 Accurate documentation is essential to maintaining service quality and operational clarity.
 
 
 
 Responsibilities Include:
 
 
 
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 Updating customer records in internal databases and spreadsheets (Google Sheets or Microsoft Excel)
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 Ensuring data accuracy, completeness, and formatting consistency
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 Identifying duplicate entries or inconsistencies
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 Maintaining structured file naming conventions and organized digital folders
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 Logging updates, corrections, and follow-up actions
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 Supporting reporting functions with reliable and well-maintained datasets
 
 
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 </ul>
 Strong attention to detail and digital organization habits are critical in this area.
 
 
 Ticket &amp; Workflow Coordination
 
 
 You will help maintain visibility across active customer requests and ensure timely resolution.
 
 
 
 Responsibilities Include:
 
 
 
 <ul>
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 Reviewing incoming customer tickets and categorizing them appropriately
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 Routing requests to the correct team or department
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 Tracking ticket progress from submission to resolution
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 Following up on pending or overdue items
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 Maintaining clear documentation of status updates
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 Communicating proactively when additional information is required
 
 
 </li>
 </ul>
 Your ability to maintain structured workflows and monitor moving parts will directly support customer satisfaction.
 
 
 Tracking Systems, Logs &amp; Reporting
 
 
 Accurate tracking ensures transparency and continuous improvement.
 
 
 
 Key Responsibilities:
 
 
 
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 Updating daily logs of customer interactions and completed requests
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 Monitoring recurring service issues or common customer concerns
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 Preparing brief summaries of activity and resolution status
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 Escalating patterns that suggest process inefficiencies
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 Supporting internal reporting with organized documentation
 
 
 </li>
 </ul>
 This function strengthens accountability and operational insight.
 
 
 Scheduling &amp; Coordination Support
 
 
 When required, you will assist in coordinating service timelines and administrative milestones.
 
 
 
 Tasks May Include:
 
 
 
 <ul>
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 Confirming appointment or follow-up availability
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 Sending reminders for pending documentation or required actions
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 Updating internal calendars based on provided instructions
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 Tracking onboarding or service completion checklists
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 Supporting internal coordination to prevent delays
 
 
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 </ul>
 Reliability and responsiveness are essential.
 
 
 Quality Assurance &amp; Service Standards
 
 
 Maintaining high service standards is central to this role.
 
 
 
 Responsibilities Include:
 
 
 
 <ul>
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 Reviewing outgoing communication for clarity and professionalism
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 Ensuring all customer records meet documentation standards
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 Maintaining consistent formatting and file organization
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 Following SOP (Standard Operating Procedure) guidelines precisely
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 Supporting internal process updates when necessary
 
 
 </li>
 </ul>
 Strong quality control habits are required.
 
 
 Performance Expectations
 
 
 
 Successful Candidates Will Demonstrate:
 
 
 
 <ul>
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 High accuracy in documentation and data entry
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 Clear, professional, and customer-focused written communication
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 Timely responses and consistent daily productivity
 </li>
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 Proactive follow-up on missing or unclear information
 </li>
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 Strong organizational discipline in digital environments
 </li>
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 Ability to work independently in a fully remote setting
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 Accountability and reliability without direct supervision
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
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 Comfortable using Google Sheets or Microsoft Excel
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 Strong written communication skills
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 Ability to follow structured written instructions
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 Detail-oriented mindset with strong organizational habits
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 Comfortable handling repetitive tasks with consistency
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 Ability to work independently in a remote/work-from-home environment
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 Reliable high-speed internet connection
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 Access to a computer suitable for remote work
 
 
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 </ul>
 Entry-level candidates are encouraged to apply. Training and onboarding support are provided.
 
 
 Work Details
 
 
 Location: Fully Remote / Work From Home
 
 
 Region Supported: MENA (UAE, Qatar, Saudi Arabia)
 
 
 Schedule: Flexible scheduling windows with consistent availability required
 
 
 Hours: Full-time or part-time depending on workload
 
 
 Compensation: Based on experience and engagement level
 
 
 Ideal Candidate Profile
 
 
 
 This Position Is Ideal For Individuals Who:
 
 
 
 <ul>
 <li>
 Are beginning a career in customer service or remote operations
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 Prefer structured, process-driven environments
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 Take pride in organized systems and accurate documentation
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 Enjoy resolving issues and helping customers
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 Thrive on consistency and predictable responsibilities
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 Seek long-term remote career growth opportunities
 
 
 </li>
 </ul>
 Growth &amp; Career Development
 
 
 
 This Role Provides Hands-on Exposure To:
 
 
 
 <ul>
 <li>
 Remote customer service operations
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 Workflow coordination
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 <li>
 Data and ticket management systems
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 Internal reporting processes
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 Documentation and SOP compliance
 
 
 </li>
 </ul>
 
 Strong Performance May Lead To Advancement Opportunities Such As:
 
 
 
 <ul>
 <li>
 Senior Customer Service Representative
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 <li>
 Customer Support Lead
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 Operations Coordinator
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 Quality Assurance Specialist
 </li>
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 Workflow Analyst
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 <li>
 Team Lead
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 <li>
 Operations Supervisor
 
 
 </li>
 </ul>
 We prioritize internal growth and structured skill development. Team members who demonstrate reliability, initiative, and ownership will have clear opportunities for progression.
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 100% Remote Opportunity
 </li>
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 Entry-Level Friendly with Structured Training
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 Clear Performance Expectations
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 Organized, Process-Driven Workflows
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 Growth-Focused Operational Environment
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 Exposure to Regional Operations in UAE, Qatar, and Saudi Arabia
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 Long-Term Career Development Potential
 
 
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 </ul>
 If you are organized, detail-driven, and committed to delivering excellent customer service in a structured remote environment, we encourage you to apply.
 
 
 
 
 Desired Skills And Experience
 
 
 
 
 Customer Service Representative, Remote Customer Support, Work From Home Jobs, Entry-Level Customer Service, Remote Jobs UAE, Remote Jobs Saudi Arabia, Data Entry, Operations Support
</div>

Customer Service Representative (Remote)

FLOMIC FREIGHT & LOGISTICS LLC

Job Title: Customer Service Representative Company: Flomic Balikbayan Cargo Location: Abu Dhabi, UAE Job Type: Full-TimeJob Description: Flomic Balikbayan Cargo is looking for a friendly, reliable, and customer-oriented Customer Service Representative to join our Abu Dhabi team. The ideal candidate will assist customers with inquiries, bookings, and shipment concerns while delivering excellent service.Key Responsibilities:<ul><li>Assist customers with booking pick-up and delivery of balikbayan boxes</li><li>Respond to inquiries via phone, WhatsApp, and social media</li><li>Provide accurate information about rates, schedules, and promotions</li><li>Coordinate with operations and drivers for smooth transactions</li><li>Handle customer concerns and complaints professionally</li><li>Update customer records and prepare basic reports</li><li>Promote company services and special offers</li></ul>Requirements:<ul><li>Currently based in Abu Dhabi</li><li>Previous customer service experience is an advantage</li><li>Good communication skills</li><li>Familiar with WhatsApp, Facebook, and basic computer applications</li><li>Friendly, patient, and customer-focused</li><li>Can work under pressure and in a fast-paced environment</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Supportive and friendly work environment</li><li>Opportunity for long-term employment</li></ul>You may send your CV to phlcargo@flomic.ae or balikbayan@flomic.ae.You can also send it via WhatsApp at +971 56 409 9353.We look forward to receiving your application!Job Type: Full-time

First Abu Dhabi Bank (FAB)

<div>
 As a Customer Service Representative, you will be the face of our company, representing FAB with every customer interaction. Your primary goal is to ensure an exceptional customer experience by providing accurate and timely information, resolving queries, and offering solutions. You will be a key contributor to our team, working collaboratively to maintain our high standards of service and uphold the company's reputation.
</div>

PROPERTY SHOP INVESTMENT LLC - HQ

Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, and in-person interactions</li><li>Provide accurate information about services and resolve customer concerns promptly</li><li>Maintain a high level of professionalism and customer satisfaction</li><li>Record customer interactions and maintain proper documentation</li><li>Coordinate with internal teams to ensure timely issue resolution</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or relevant experience in Customer Service</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to work in a fast-paced environment</li><li>Proficiency in MS Office and basic CRM tools</li></ul>Job Type: Full-timePay: From AED3,000.00 per monthWork Location: In person

Luxury and More Interiors

Job Title: Sales Representative/Customer Service RepresentativeLocation: Abu Dhabi Employment Type: Full-TimeAbout Us: We are a growing interiors company specializing in high-quality design and fit-out solutions. We are looking for a motivated and client-focused Sales Representative/Customer Service Representative to join our team and contribute to our continued success.About the Role: We are looking for a dynamic and results-driven Sales Representative/Customer Service Representative to join our team. Preferably, the ideal candidate will have a background in engineering, solid customer service experience, and a proven track record in client management and driving sales. This role requires excellent communication skills, a strong sales aptitude, and the ability to build long-term relationships with clients.Key Responsibilities:<ul><li>Handle client inquiries and provide professional customer support</li><li>Manage and follow up on leads to convert them into sales</li><li>Build and maintain strong client relationships</li><li>Achieve assigned sales targets</li><li>Maintain accurate records of client interactions and sales activities</li><li>Contact consultant to discuss potential additional work opportunities</li></ul>Requirements:<ul><li>Proven experience in sales and customer service</li><li>Strong experience in handling clients and closing sales</li><li>Excellent communication and negotiation skills</li><li>Ability to understand technical drawings/specifications is an advantage</li><li>Self-motivated and target-driven</li><li>Must have own valid visa</li><li>Arabic nationality only</li><li>Must be 18-25 years old</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Supportive and professional work environment</li></ul>Interested candidates may send their CV to info@luxuryandmore.net with the subject line: Sales Rep/Customer Service Rep Application.Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Sales Representative/Customer Service

Explore 1134+ Customer support representative in Abu Dhabi this March. Find roles across top companies and apply now to boost your career.

1134 customer support representative jobs In Abu Dhabi

Customer Service Representative

Customer Service Representative

Customer Service Representative (Remote)

Customer Service Representative

Customer Service Representative

Customer Service Representative

Sales Representative/Customer Service