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head - customer operations

product manager

customer success manager

Tanla Platforms Limited

<div>
 
 
 About the Role:
 
 
 
 Tanla platforms is a publicly listed industry leader in the markets it operates in and is at an exciting juncture in its history with some very innovative upcoming solution launches. Come be a part of and influence this pivotal point in the growth journey of Tanla. To build on our long standing reputation of deep embedded customer relationships, we are building a dedicated Customer Success organization to reinforce the commitment and serve as the tip of spear for our customer engagement.
 
 
 
 
 
 As
 
 Head of Customer Operations
 
 , you will be the operational backbone of our customer success function, enabling strategic account teams to deliver business impact at scale. You will design and manage the core infrastructure, analytics, and processes that support a high-touch enterprise CSM model&mdash;including executive business reviews (EBRs), customer health metrics, playbooks, Analytics and reporting.
 
 
 
 
 
 This role is ideal for an operations leader who thrives at the intersection of strategy, data, systems, and execution&mdash;and who is motivated by helping a customer-first organization scale with clarity and purpose. This role will report to our Chief Customer Officer (CCO). You&rsquo;ll work closely with senior stakeholders within both the customer and internal ecosystem&mdash;across product, marketing, and support&mdash;to align our solutions with the evolving priorities of our clients.
 
 
 With a small number of high-value customers,
 
 every touchpoint counts
 
 . The Head of Customer Success Operations ensures that every CSM is empowered to act strategically, every decision is backed by insight, and every customer engagement drives value&mdash;for them and for us.
 
 
 
 
 
 
 What You&rsquo;ll be Responsible for?
 
 
 
 
 Business Intelligence (BI), Reporting and Metrics
 
 
 <ul>
 <li>
 Define and manage a
 
 central source of truth for Customer Success metrics
 
 , including adoption, health scores, NPS, and expansion opportunities.
 </li>
 <li>
 Partner with Product and Finance to align customer success data with company-level reporting.
 </li>
 <li>
 Build dashboards and visualizations that provide actionable insights for CSMs, leadership, and executive reviews.
 </li>
 </ul>
 
 
 Strategic Support for CSMs
 
 
 <ul>
 <li>
 Create and maintain standardized frameworks for
 
 Executive Business Reviews (EBRs)
 
 &mdash;templates, insights, and benchmarks tailored to strategic accounts.
 </li>
 <li>
 Equip CSMs with tools, best practices, and customer intelligence to drive business impact conversations.
 </li>
 <li>
 Drive operational support for account planning, success plans, and success KPIs.
 </li>
 </ul>
 
 
 Operational Infrastructure
 
 
 <ul>
 <li>
 Launch and optimize key CS tools and platforms ensuring workflows, data integrity, and usability.
 </li>
 <li>
 Standardize key CS processes across the customer lifecycle: onboarding, QBRs, renewals, escalations, risk mitigation.
 </li>
 <li>
 Implement scalable programs to support consistent delivery across all strategic accounts.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Project manage key cross-functional initiatives on behalf of CCO driving a high level of operating rigor.
 </li>
 <li>
 Act as the operational bridge between CS, Product, Marketing, and Finance.
 </li>
 <li>
 Partner with Product and Engineering to close the loop on feature usage, feedback, and roadmap alignment.
 </li>
 <li>
 Work with Marketing and Enablement to develop customer-facing and internal enablement assets
 </li>
 </ul>
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Build, lead, and mentor a small team of Customer Success Operations analysts and program managers.
 </li>
 <li>
 Set priorities, manage capacity, and develop talent in a fast-moving, high-impact environment.
 </li>
 <li>
 Foster a culture of ownership, rigor, and continuous improvement within the CS Ops team.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;d have?
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 10+ years in customer success operations, sales operations, business operations, or similar analytical/strategic role in a B2B SaaS, Product or Services company.
 </li>
 <li>
 Experience supporting enterprise customer success teams or strategic account functions.
 </li>
 <li>
 Deep familiarity with customer lifecycle metrics and tools.
 </li>
 <li>
 Proven expertise and building and scaling analytical backbone for measuring customer and product performance.
 </li>
 </ul>
 
 
 Mindset &amp; Skills
 
 
 <ul>
 <li>
 
 Metrics- and process-oriented thinker
 
 with a strong bias toward operational excellence.
 </li>
 <li>
 Strong analytical, presentation, and storytelling skills&mdash;able to turn raw data into strategic insight.
 </li>
 <li>
 Proactive, systems thinker who thrives in a dynamic, cross-functional environment.
 </li>
 <li>
 Able to support and challenge senior stakeholders with data-backed insights.
 </li>
 </ul>
 
 
 Why join us?
 
 
 <ul>
 <li>
 
 Impactful Work
 
 : Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
 </li>
 <li>
 
 Tremendous Growth Opportunities
 
 : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
 </li>
 <li>
 
 Innovative Environment:
 
 Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.
 </li>
 </ul>
 
 
 
 
 Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 
 www.tanla.com
 
 
</div>

Head - Customer Operations

Google

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Hyderabad, Telangana, India; Gurgaon, Haryana, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 2 years of experience in digital marketing, business, and multi-functional project management leadership.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience in implementing, optimizing and managing digital advertising campaigns with managing transformative solutions with clients.
 </li>
 <li>
 Experience in cross-functional and multi-layered stakeholder project management, delivering business outcomes and customer solutions through collaboration.
 </li>
 <li>
 Experience in managing insights, client management, or consulting oriented projects delivering customer success with cross-functional stakeholders.
 </li>
 <li>
 Ability to work with projects.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 Businesses of all shapes and sizes rely on Google&rsquo;s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
 
 
 Google creates products and services that make the world a better place, and gTech&rsquo;s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers&rsquo; complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
 
 
 To learn more about gTech, check out our video .
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Drive markets, customers and stakeholders through multi-dimensional, problem-solving and cross-functional collaboration to deliver quality experience to clients.
 </li>
 <li>
 Support multi-quarter projects. Suggest new proposals and lead project plans, project groups, and execution. Be the subject matter expert in the region/business model.
 </li>
 <li>
 Develop advanced frameworks and customer solutions, help activate these with the customers for trust and value, and scale these across businesses and markets.
 </li>
 <li>
 Drive decision-making and thought-leadership with business. Enable business/performance growth through interventions, and ensure the client portfolio sustains business growth.
 </li>
 <li>
 Provide mentorship to the team, and act as a trust advisor with stakeholders. Drive business discipline activities such as Workflow, Pipeline, Vendor Utilization and Product Activation.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Digital Marketing Strategist

Tech Mahindra

<div>
 
 
 Objectives of this role
 
 
 <ul>
 <li>
 Serve as the main point of contact in all matters related to client concerns and needs
 </li>
 <li>
 Build and strengthen client relationships to achieve long-term partnerships
 </li>
 <li>
 Maintain accurate client records, keeping track of any contract updates and renewals
 </li>
 <li>
 Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
 </li>
 <li>
 Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
 </li>
 </ul>
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Handle inquiries and requests from customers and address their needs
 </li>
 <li>
 Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
 </li>
 <li>
 Meet regularly with other team members to discuss progress and find new ways to improve business
 </li>
 <li>
 Generate progress reports for clients and senior leaders within the organization
 </li>
 <li>
 Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
 </li>
 </ul>
 
 
 
 
 
 Required skills and qualifications
 
 
 <ul>
 <li>
 Professional experience in a sales or customer service role
 </li>
 <li>
 Ability to multitask and juggle several responsibilities simultaneously.
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent organizational skills and attention to detail
 </li>
 </ul>
 
 
 
 
 
 Preferred skills and qualifications
 
 
 <ul>
 <li>
 Proven track record of meeting or exceeding quotas and receiving positive customer feedback
 </li>
 </ul>
 
 
</div>

Account Manager

Microsoft

<div>
 Would you like to work in a dynamic environment and be a part of a team where learning and growth is a constant endeavour? We are the Windows Servicing and Delivery (WSD) organization with a core mission of accelerating innovation &amp; building trust for the billions of customers we keep protected and productive. We deliver seamless and timely update experience for our customers in the existing and future versions of Windows across consumer, enterprise and Microsoft Cloud segments.
 
 
 We are the Customer Focused Engineering (CFE) team in Windows Servicing and Delivery (WSD) organization. We deliver updates to every Windows-based device in the world to protect users and enable them to be productive.  While security remains our primary focus, we also empower our commercial and enterprise customers by enabling new device support, addressing reliability and resolving blocking issues. Our work is critical for the Windows family of devices. We are an agile team and ship twice every month, impacting over a billion Windows devices in the ecosystem.
 
 
 We are looking for highly motivated
 
 Senior
 
 
 Product Manager
 
 responsible for designing and building the WSD upgrade experiences. As a Product Manager, you will be responsible for building world-class services and experiences to enable updates and feature deliveries to our Windows operating system. You will work closely with cross-functional teams (both here in India and Redmond) to drive successful planning, development, and deployment of the capabilities in your areas.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and execute a comprehensive product strategy and roadmap for your areas, aligned with the overall org vision and goals.
 </li>
 <li>
 Lead the design, implementation and modernization of the Windows experience
 </li>
 <li>
 Investigate and build deep insights on customer scenarios using telemetry/data, customer feedback, anecdotal evidence, and market perceptions.
 </li>
 <li>
 Engage with Leadership, partners and other teams to drive clarity on strategic initiatives.
 </li>
 <li>
 Drive solid delivery strategy, feature specs, and planning rigor while partnering closely with internal stakeholders to crisply define, prioritize end to end scenarios and requirements.
 </li>
 <li>
 Prioritize, manage, and coordinate the work of a team of engineers to deliver features and fixes on regular cadence and track progress against common goals.
 </li>
 <li>
 Work in close co-ordination with Leadership to align on shared goals and define, measure and report on success metrics.
 </li>
 <li>
 Manage schedules, risks, and issues with effective communication to the team, senior management, and partners.
 </li>
 <li>
 Continuously assess user feedback, market trends, and technological advancements to ensure our products and services remain competitive and exceed user expectations.
 </li>
 <li>
 Provide subject matter expertise with exceptional depth of knowledge for the areas of ownership and integrated partner services.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's Degree AND 5+ years experience in product/service/project/program management or software development
 </li>
 <ul>
 <li>
 OR equivalent experience.
 </li>
 </ul>
 <li>
 Solid collaboration, execution, and judgement skills to prioritize and drive work across multiple teams and in multiple development cycles.
 </li>
 <li>
 Great design and problem-solving skills, with a strong bias for simplification and automation.
 </li>
 <li>
 Technical acumen and ability to dive deep to understand technical capabilities, assess dependencies, as part of architecting a solution.
 </li>
 <li>
 Experience in using data, experimentation, KPIs, and Key Results, to measure results and make informed business and product decisions.
 </li>
 <li>
 Passion for customers and partner experience, with ability to balance their needs with business priorities.
 </li>
 <li>
 Proven ability to derive clarity from ambiguity, and direct teams to deliver effective solutions.
 </li>
 <li>
 Effective leadership and high integrity in applying a growth mindset to learn from experience, and build trust within your team and with external partners.
 </li>
 <li>
 Great communications skills, both verbal and written.
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree AND 10+ years experience in product/service/project/program management or software development
 </li>
 <ul>
 <li>
 OR equivalent experience.
 </li>
 </ul>
 <li>
 Strategic thinking to break down a vision to concrete deliverables and milestones.
 </li>
 <li>
 Experience in building AI powered experiences
 </li>
 <li>
 Experience in dealing with cross geographical teams and stakeholders.
 </li>
 <li>
 Exceptional interpersonal skills, including teamwork, facilitation and negotiation.
 
 </li>
 </ul>
 #W+DJOBS
 
 
 #wsdjobs
 
 
 #wsdindia
 
 
 #ewdindia
 
 
 #wsd
 
 
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Senior Product Manager

Aditi India

<div>
 
 
 
 Summary:
 
 
 
 
 The Employee Success Specialist is a member of the Employee Success Shared Services team and has an exciting opportunity with Global Operations Center (GOC).
 
 
 &nbsp;
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 
 
 Process Mass Loads in Workday (EIB) for all kinds of transactions including but not limited to, One Time Payments, Job Changes, Org Changes, Personal Info change, Stocks, Commission, Bonus, Combination data loads, etc.
 
 
 </li>
 <li>
 
 
 Program management for all ES related projects, actively collaborating with global partners
 
 
 </li>
 <li>
 
 
 Data Management for all forms of Employee data
 
 
 </li>
 <li>
 
 
 Conduct HR data audits of employee data in Workday and process correction as required
 
 
 </li>
 <li>
 
 
 Troubleshoot issues, perform root cause analysis and resolve issues
 
 
 </li>
 <li>
 
 
 Ensure the accuracy of the internal process documentation, including updating existing documentation based on enhancements made to existing processes.
 
 
 </li>
 <li>
 
 
 Identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
 
 
 </li>
 <li>
 
 
 Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience
 
 
 </li>
 <li>
 
 
 Assist in testing configuration, and implementation of new projects, enhancements, and interfaces.
 
 
 </li>
 <li>
 
 
 Ensure compliance with audit requirements by completing work correctly and timely
 
 
 </li>
 <li>
 
 
 Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues, in particular the global shared services teams to ensure consistency across applicable processes and implement changes where needed.
 
 
 </li>
 <li>
 
 
 Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
 
 
 </li>
 <li>
 
 
 Provide superior customer service to employees using our customer service portal
 
 
 </li>
 <li>
 
 
 Own data integrity of all employee change transactions by following the outlined peer review/audit process
 
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Desired skills, experience, and abilities:
 
 
 
 <ul>
 <li>
 
 
 Experience in Workday HCM, EIB loads, Workday reporting - Customizing reports and Calculated fields.
 
 
 </li>
 <li>
 
 
 Experience working across multiple disciplines and geographies in HR.
 
 
 </li>
 <li>
 
 
 Experience utilizing case management tool preferred.
 
 
 </li>
 <li>
 
 
 Experience working in HR shared services organization for established company is ideal. 4+ Years of experience required
 
 
 </li>
 </ul>
 
 &nbsp;
 
 
 #AditiIndia
 
 
 
 #
 
 
 25-22103
 
 
 
 &nbsp;
</div>

Business Analyst II

Peerless Financial Products Distribution Ltd.

<div>
 
 
 ROLE PROFILE
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 BASIC INFORMATION ON THE ROLE
 
 
 
 
 
 
 Role Name / Designation
 
 
 
 
 
 Cluster Manager
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Function / Department
 
 
 
 
 
 Sales
 
 
 
 
 
 Grade/Level
 
 
 
 
 
 Manager/Sr Manager
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Reporting to
 
 
 
 
 
 Functionally
 
 
 
 
 
 Administratively
 
 
 
 
 
 
 Regional Business Manager
 
 
 
 
 
 Regional Business Manager
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Reportees
 
 
 
 
 
 BM, AMB/SE, CRO, CRM
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 PURPOSE OF THE ROLE
 
 
 
 
 
 The purpose of the role is to drive several branch teams across a cluster by designing and developing sales strategies &amp; support thereof in alignment with Company&rsquo;s overall plan, achieving operational excellence, Regulatory compliance as per statute and knowledge empowerment through training with the overall objective to achieve Revenue target of the Cluster.
 
 
 
 
 
 
 KEY RESPONSIBILITIES OF THE ROLE
 
 
 
 
 
 To ensure achievement of Revenue target branch-wise.
 
 
 
 
 To decide on product wise sales strategies and provide advice on sales promotion, vertical wise revenue budget management for a profitable result.
 
 
 
 
 To plan and implement strategy for new customer acquisition, devise customer relationship programs, etc.
 
 
 
 
 To drive and achieve cross sale target as per yearly approved plan
 
 
 
 
 To monitor and ensure Branch wise achievement of collectable renewal dues under all verticals
 
 
 
 
 To monitor Renewal persistency level and necessarily follow up to reach overall Company&rsquo;s plan
 
 
 
 
 Effective use of Principals&rsquo; Partner Portal
 
 
 
 
 Daily monitoring of branch business process and ensuring achieving TATs for distribution benchmark
 
 
 
 
 To monitor business quality to keep surrender &amp; CDR within the Company&rsquo;s plan
 
 
 
 
 Service to the customers. Area includes Customer Complaints, Policy Owners&rsquo; Service request Claims, Policy Pack Delivery, Discrepancy resolution etc
 
 
 
 
 Identify, select and arrange training of PFPDL employees posted at branches and get them licensed/ certified with IRDA / NISM and renewal of existing licenses
 
 
 
 
 Develop training programs and its materials, product sales stories, being an enabler to improve confidence and efficiency
 
 
 
 
 Conduct training needs analysis and also develop, revise/update, deliver and evaluate training and development courses. Source, liaise with and manage internal trainers and external course providers. Assist in developing and implementing talent development and management initiatives.
 
 
 
 
 Maintain up-to-date knowledge of new regulations, market practices relevant to products, update knowledge with the assistance of Principals and disseminate any new requirements appropriately.
 
 
 
 
 To implement different H.O. directives/ initiatives at branches across the cluster.
 
 
 
 
 To maintain relationship with Principal and ensure required / agreed support to branches.
 
 
 
 
 Increasing effectiveness of sales team
 
 
 
 
 To maintain business hygiene at branches
 
 
 
 
 Assessment of finding gaps in regard to training and take corrective action
 
 
 
 
 Practice adult learning methodology
 
 
 
 
 
 
 
 
 KEY PERFORMANCE INDICATORS
 
 
 
 
 Budgetary achievement in revenue generated from LI, GI, HI &amp; MF (vertical wise)
 
 
 
 Renewal target under all verticals &amp; 13 months renewal persistency.
 
 
 
 Achievement of business drivers as per overall plan of the Company
 
 
 
 # New Customer Generation # Retention % of existing customers # Achievement of Cross Sale Plan
 
 
 
 Regulatory &amp; internal compliance with adherence to Code of Conduct
 
 
 
 Achievement of various TATs for distribution benchmark
 
 
 
 Ensure the defined quantified norms to monitor and review training productivity enhancement of participants post training is adhered to.
 
 
 
 Effective and efficient usage of the training management system for management of timelines, cost and productivity of the trainers and training programs.
 
 
 
 Support in activities to ensure training planning, execution and review is done to achieve higher standard through various measures.
 
 
 
 
 
 
 
 MISCELLANEOUS ACTIVITIES
 
 
 
 
 To explore, analyze and identify new positioning activities.
 
 
 
 To finalize product packaging and launch strategy in consultation with superiors.
 
 
 
 To develop strategies for sales team training in consultation with all concerned
 
 
 
 
 KEY INTERACTION
 
 
 
 
 
 Internal
 
 
 
 
 
 Nature or purpose of interaction
 
 
 
 
 Head of Sales
 
 
 
 To seek information on and discuss product viability and budgeting
 
 
 
 Head &ndash; IT
 
 
 
 To seek information on MIS related requirements
 
 
 
 Head - Customer Service &amp; PO
 
 
 
 To discuss matters relating to Operations, Customer Service &amp; Regulatory Compliance
 
 
 
 Head &ndash; LD &amp; SD
 
 
 
 Budgeting and cost management, training management, MIS Support, Content support.
 
 
 
 Other HODs
 
 
 
 To discuss matters related to their departments.
 
 
 
 RBM, BMs and branch team
 
 
 
 To ensure and review business planning and budgeting.
 
 
 
 
 External
 
 
 
 
 
 Nature or purpose of interaction
 
 
 
 
 External Vendor
 
 
 
 To organize events and marketing campaigns and promotional activities.
 
 
 
 Principals
 
 
 
 To discuss promotional activities and other related matter
 
 
 
 
 KNOWLEDGE AND SKILLS
 
 
 
 
 Should possess excellent communication and inter-personal skill.
 
 
 
 Computer savvy
 
 
 
 Should have the capacity to lead a team in a Cluster.
 
 
 
 Financial product hands-on selling background
 
 
 
 
 CAPABILITIES REQUIRED FOR THE ROLE
 
 
 
 
 Customer Orientation
 
 
 
 Teamwork and collaboration
 
 
 
 Business Perspective
 
 
 
 Achievement Orientation
 
 
 
 Capability Development
 
 
 
 Adaptability to change
 
 
 
 Process effectiveness
 
 
 
 Problem solving
 
 
 
 Communication
 
 
 
 
 
</div>

CLUSTER MANAGER

RBC Worldwide

<div>
 
 About Us:
 
 
 
 RBC Worldwide is a 25+ year-old brand communication company specializing in branding, digital marketing, advertising, market research, and PR. We partner with clients across industries to create impactful strategies that build strong brands and deliver measurable growth. We are now looking for a dynamic
 
 
 Digital Marketing Manager
 
 
 to lead our digital initiatives and drive client success.
 
 
 
 
 
 
 Role Overview:
 
 
 
 The
 
 
 Digital Marketing Manager
 
 
 will be responsible for planning, executing, and optimizing digital marketing strategies across multiple platforms. This role involves leading client campaigns, managing a team, coordinating with creative and strategy departments, and ensuring high ROI from digital activities.
 
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 
 Develop and execute comprehensive digital marketing strategies for clients across industries.
 
 </li>
 <li>
 
 Manage end-to-end digital campaigns on Meta, Google Ads, LinkedIn, YouTube, and emerging platforms.
 
 </li>
 <li>
 
 Drive SEO, SEM, social media, performance marketing, and content marketing initiatives.
 
 </li>
 <li>
 
 Oversee campaign budgets, track KPIs, and deliver monthly/quarterly reports to clients.
 
 </li>
 <li>
 
 Lead a team of digital executives, content creators, and performance marketers.
 
 </li>
 <li>
 
 Collaborate with design, copy, and strategy teams to deliver integrated campaigns.
 
 </li>
 <li>
 
 Stay updated with the latest trends, tools, and technologies in digital marketing.
 
 </li>
 <li>
 
 Manage client relationships, ensuring strong communication and satisfaction.
 
 </li>
 <li>
 
 Optimize websites, landing pages, and ad creatives to boost conversion rates.
 
 </li>
 <li>
 
 Monitor competitor activities and recommend innovative strategies for growth.
 
 </li>
 </ul>
 
 
 
 
 Key Skills &amp; Requirements:
 
 <ul>
 <li>
 
 Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business, or related field.
 
 </li>
 <li>
 
 3-4 years of proven experience in digital marketing, preferably in an agency environment.
 
 </li>
 <li>
 
 Strong knowledge of Meta Ads Manager, Google Ads, SEO tools, Analytics, and automation platforms.
 
 </li>
 <li>
 
 Experience in managing multi-channel campaigns with measurable results.
 
 </li>
 <li>
 
 Strong leadership skills with the ability to mentor and manage a team.
 
 </li>
 <li>
 
 Excellent communication, analytical, and project management skills.
 
 </li>
 <li>
 
 Creative thinker with a strong business and client-focused mindset.
 
 </li>
 </ul>
 
 
 
</div>

Digital Marketing Manager

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