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customer success manager Jobs in Bangalore Jobs In Mangaluru

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customer success manager - us (remote) Jobs in Bangalore Jobs In Mangaluru

customer success manager - us (remote)

customer success manager, linkedin talent solutions Jobs in Bangalore Jobs In Mangaluru

customer success manager, linkedin talent solutions

customer success manager us remote

Hiver

<div>
 
 About Us
 
 
 
 Hiver gives teams the simplest way to deliver outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We&rsquo;re a top-rated product on G2 and rank very highly on customer satisfaction
 
 
 At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.
 
 
 We&rsquo;re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised funding from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.
 
 
 
 Opportunity
 
 
 
 As a Customer Success Manager at Hiver, you will play a crucial role in ensuring the success &amp; satisfaction of our valued customers and meeting expansion revenue targets for your account portfolio. Your key responsibility will be to build and maintain strong relationships with Hiver's clients, understand their unique needs, help them maximize the value they get from our platform, and identify expansion opportunities &amp; take them to closure.
 
 
 
 What will you be working on?
 
 
 
 
 Client Relationship Management
 
 
 
 <ul>
 <li>
 Serve as the main point of contact for designated customer accounts
 </li>
 <li>
 Establish and maintain strong, long-term relationships with clients, working with stakeholders at various levels; foster strong connections with senior stakeholders
 
 
 </li>
 </ul>
 
 Product Adoption And Education
 
 
 
 <ul>
 <li>
 Work closely with clients to ensure they fully understand and effectively utilize Hiver's platform
 </li>
 <li>
 Provide training, resources, and best practices to help clients optimize their processes
 
 
 </li>
 </ul>
 
 Account Growth And Expansion
 
 
 
 <ul>
 <li>
 Identify opportunities for upselling/cross-selling additional Hiver features or Licenses based on client needs.
 </li>
 <li>
 Responsible for meeting/exceeding expansion revenue targets
 
 
 </li>
 </ul>
 
 Data Analysis And Reporting
 
 
 
 <ul>
 <li>
 Analyze customer data and usage patterns to identify trends, challenges, and revenue expansion opportunities
 </li>
 <li>
 Prepare and deliver regular reports to clients on their performance and success with Hiver
 
 
 </li>
 </ul>
 
 Feedback Collection and Product Improvement
 
 
 
 <ul>
 <li>
 Gather and relay customer feedback to the product development team to help improve Hiver's offerings
 </li>
 <li>
 Act as the voice of the customer, ensuring their needs are considered in product development
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 <ul>
 <li>
 2 - 3 years of experience in a Customer Success role
 </li>
 <li>
 Experience working with customers in US time zones (preferred)
 </li>
 <li>
 Ability to meet expansion revenue targets
 </li>
 <li>
 Ability to meet revenue retention targets
 </li>
 <li>
 Prior experience working for SMBs
 </li>
 <li>
 You are confident in managing 100+ customers
 </li>
 <li>
 You have exceptional written &amp; verbal communication and negotiation techniques
 </li>
 <li>
 You foster collaboration with multiple stakeholders at the customer end and are comfortable working closely with internal teams
 </li>
 <li>
 Passion for problem spotting &amp; solving, and displaying a solutions-oriented approach to challenges encountered
 </li>
 <li>
 You have a keen interest in working in a fast-growth and dynamic environment
 </li>
 </ul>
</div>

Customer Success Manager - US (Remote)

Microsoft

<div>
 
 Overview
 
 
 
 Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
 
 
 
 Responsibilities
 
 
 
 The Digital Natives - Account Executive at Microsoft leads our most valued customers into the digital age. Embracing a challenger mindset, the successful Account Executive manages, orchestrates and leads their virtual teams and closes opportunities with customers that produce transformative business outcomes. The Account Executive will be responsible for the following: Customer Outcomes Manager - Understands customer drivers and business outcomes of digital transformation and contributes to Digital/transformation with the customer; initiates conversations with customers on digital transformation for assigned accounts. Ensures line-of-business wins are captured (e.g., testimonials) for referencing. Sales Leadership Pivoting to Industry - Develops an understanding of the customer's industry and the needs of each assigned account and identifies opportunities to drive optimizations and new digitalization solutions/ideas based on their needs and strategies; works on behalf of the customer. Executes on Account Plan &amp; Goals - Manages and executes plans for multiple accounts to ensure Microsoft targets and customer business needs are met; coordinates with extended virtual teams and holds self and the team accountable for executing on plans and meeting customer needs; outlines revenue targets to deliver on account plans; orchestrates extended team and embraces partners to scale business; ensures sales consumption and adoption goals on target
 
 
 
 Qualifications
 
 
 
 Experiences Required: Education, Key Experiences, Skills and Knowledge: - 6+ years of selling to or consulting with enterprise customers along with expertise of selling into startups, unicorns or digital natives. Equally considered will be 5+ years of experience driving digital transformation from within the enterprise customers. - Bachelor&rsquo;s degree or MBA preferred; or equivalent experience. - Experience to lead multi-cultural, diverse and remote teams across different disciplines. - Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions. - Effectively navigate through ambiguity and complexities related to client management. - Embody &ldquo;we-before-me&rdquo; and the &ldquo;customer first&rdquo; mindset that delivers long term success over short term returns. - Solid knowledge of one industry required (i.e. Government, Education, Healthcare, Financial Services, Retail, Manufacturing, Automotive, Telco, Media, Oil/Gas/Energy, etc.). - The ability to adapt one's behavior to different people and situations, while recognizing, acknowledging and understanding different perspectives. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Account Executive - Digital Natives

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Hiring Solutions investment.
 
 
 As a CSM you will be tasked with:
 
 
 <ul>
 <li>
 Serving as a Customer Champion and Advocate
 </li>
 <li>
 Helping Customers realize value from their investment
 </li>
 <li>
 Partnering on customer retention and expansion.
 
 
 
 </li>
 </ul>
 The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Partner with sales counterparts on prioritized customers to drive overall engagement, identifying value for customer and helping them achieve success with LinkedIn solutions.
 </li>
 <li>
 Act as a trusted consultant and strategic advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value
 </li>
 <li>
 Analyze current customer engagement metrics and leverage scaled learning resources to provide new and ongoing product education options, applying a problem-solving mindset to address gaps and drive impact
 </li>
 <li>
 Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry expertise.
 </li>
 <li>
 Drive AI feature adoption and bring customers on the change journey in the new Agentic future
 </li>
 <li>
 Understand the tech stack of customers and collaborate proactively on driving strong integrations with LinkedIn tools, to provide strong leverage to our customers
 </li>
 <li>
 Maintain an understanding of LinkedIn&rsquo;s Hiring products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs
 </li>
 <li>
 Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows
 </li>
 <li>
 Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success, leveraging a problem-solving approach to remove adoption barriers
 </li>
 <li>
 Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
 </li>
 <li>
 Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams, influencing roadmaps and future innovation through strategic input
 </li>
 <li>
 Work with our global support team to ensure customer escalations are resolved and lean in as needed.
 </li>
 <li>
 Document all communication with customers accurately and in a timely manner via system tools
 </li>
 <li>
 Travel may be required as per customer need to build stronger engagement
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, Change Management
 
 
 
 </li>
 </ul>
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Recruiting or other applicable talent experience
 </li>
 <li>
 Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
 </li>
 <li>
 Fundamental organization, project management, and time management skills
 </li>
 <li>
 Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
 </li>
 <li>
 Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
 </li>
 <li>
 Fundamental understanding of Sales concepts and Software as a Service
 </li>
 <li>
 Bachelor's degree or equivalent practical experience
 
 
 
 </li>
 </ul>
 
 Suggested Skills:
 
 
 
 <ul>
 <li>
 Consulting
 </li>
 <li>
 Customer success
 </li>
 <li>
 Business Strategy
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Customer Success Manager, LinkedIn Talent Solutions

Phenom

<div>
 
 Job Requirements
 
 
 
 
 Phenom Intro:
 
 
 
 Our purpose is to help a billion people find the right work! Phenom is an AI-Powered
 
 
 talent experience platform that is redefining the HR tech space. We have grown into
 
 
 a global organization with offices in 6 countries and over 1,500 employees. As an HR
 
 
 tech unicorn organization, innovation and creativity is within our DNA. Come help us
 
 
 make every talent moment Phenomenal!
 
 
 At Phenom, we love solving our customers&rsquo; challenging problems in talent
 
 
 management. We are one team together, dream big and deliver superior customer
 
 
 experience through AI-powered innovative products. You will be a part of an
 
 
 inspiring product team that drives create innovative products to deliver superior
 
 
 experiences and values to our customers.
 
 
 
 About The Role
 
 
 
 The Customer Success Manager role at Phenom is responsible for our customers' post-sales and implementation journey, focusing on helping them achieve their business outcomes and continually driving value from the Phenom Talent Experience Platform. Our Customer Success Specialists share best practices and playbooks to help our customers scale adoption and usage while achieving their goals.
 
 
 You will become a trusted advisor to help our customers navigate the digital transformation landscape. You will help them define their key aspirations and leverage AI powered Phenom application to re-design the way they acquire, engage, and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Phenom.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Evangelize products with our customers and ensure customers maximize product value
 </li>
 <li>
 Thought partner with the customer in defining the right strategy
 </li>
 <li>
 Unblock internal escalations by partnering with cross functional teams including product, engineering, managed services, support, and account management
 </li>
 <li>
 Influence Phenom&rsquo;s strategic direction by understanding customer&rsquo;s business, challenges, desired outcomes, and requested product features
 </li>
 <li>
 Drive customer satisfaction to guarantee customer renewal and retention
 </li>
 <li>
 Upkeep with upcoming features and roadmap to strategize customer goals
 </li>
 <li>
 Track and monitor customer health using internal tools like Salesforce and Totango.
 </li>
 <li>
 Attention to detail, ability to understand, articulate and manage customer expectations
 </li>
 <li>
 Manage a portfolio of large to small accounts
 </li>
 <li>
 Basic Qualifications:
 </li>
 <li>
 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
 </li>
 <li>
 Preferred Qualifications:
 </li>
 <li>
 5+ years of experience in or more areas of consulting, testing, support, functional HR talent acquisition/talent management/learning/etc., customer success, and/or account management
 </li>
 <li>
 Knowledge of how enterprise implementations, professional services, support processes work &ndash; will be a definite plus.
 </li>
 <li>
 Experience in AI powered technologies in the HR space or working at a fast-growing technology/SaaS company
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Experience in providing trainings, demos, and participate in webinars/conferences
 
 
 </li>
 </ul>
 We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We expect you to take ownership and pride in the work you are doing and see the positive impact of your work on your colleagues and our customers. We believe in providing transparency and support, so you can do the best work of your career.
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Health and wellness benefits/programs to support holistic employee health
 </li>
 <li>
 Growing organization with career pathing and development opportunities
 </li>
 <li>
 Tons of perks in every location for all Phenoms!
 </li>
 </ul>
</div>

Customer Success Manager

Renesas Electronics

<div>
 
 Company Description
 
 
 
 Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading MCUs, SoCs, analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world&rsquo;s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.
 
 
 Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what&rsquo;s next in electronics and the world.
 
 
 
 Job Description
 
 
 
 
 Operations Engineering Division (OED):
 
 OED is a World Class operational team delivering best in class costs and supply agility to drive customer satisfaction through on time delivery of quality components. Within OED, the Product Operations team is driving the company's gross margins by delivering best in class yields and operation efficiencies by delivering quality products to the customer.
 
 
 
 Job Description:
 
 We are seeking a Proto/Product Ops Manager to support the growth of our India Offices. Looking for a high energy leader to build, lead and motivate a team in India. This individual will be overseeing daily operations, setting goals, managing budgets and resources. Candidates will need to recruit, train employees and monitor performance.
 
 
 Begin as a Product Ops / Proto manager overseeing material disposition, ATE test program release and overseeing logistics, materials and vendor coordination; leading global product operations and advanced sample build and cross-functional optimization within semiconductor manufacturing.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Work closely with Renesas business units, supply chain and external vendors to ensure samples are built on schedule and delivered on time.
 </li>
 <li>
 Plan and track the shipment of products in coordination with internal departments to meet customer requirements.
 </li>
 <li>
 Work with freight forwarders, carriers, and warehouse teams to ensure timely pick-up and delivery of goods
 </li>
 <li>
 Prepare and manage shipping documents such as invoices, packing lists, Airway Bill, and customs paperwork.
 </li>
 <li>
 Resolve conflicts or issues related to delivery delays or product damage.
 </li>
 <li>
 Generate regular reports for management on costs, efficiency, and delays.
 </li>
 <li>
 Work closely with the procurement team to ensure the POs in placed for external vendors and OSATs.
 </li>
 <li>
 Material planning, scheduling, expediting and tracking for Research and Development activities
 </li>
 <li>
 Manage systems to capture and track material plans, inventory and status
 </li>
 <li>
 Manage purchase request for R&amp;D materials
 </li>
 <li>
 Identify critical path, and propose risk mitigation and contingency strategies for delays and shortages
 </li>
 <li>
 Interface with external vendors to ensure that proto requirements are clearly communicated and met.
 </li>
 <li>
 Ensure all proto build documentation is complete, accurate, and up to date.
 </li>
 <li>
 Manage backend product yield daily monitoring.
 </li>
 <li>
 Manage disposition for floor level issue resolution, Retest rejects, Visual Inspections, Basic FA and Data analysis
 </li>
 <li>
 Assist in test program checkout at factory
 </li>
 <li>
 Safe Ramp Monitoring of the execution
 </li>
 <li>
 Operations related yield loss Identification
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in electrical or industrial engineering is preferred
 </li>
 <li>
 10+ years of hands-on experience in supporting logistics operations and material planning
 </li>
 <li>
 Strong leadership, communication, and decision-making skills.
 </li>
 <li>
 Communicate effectively and reporting skills
 </li>
 <li>
 Knowledge in semiconductor proto sampling and manufacturing processes
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Renesas is an embedded semiconductor solution provider driven by its Purpose &lsquo;
 
 To Make Our Lives Easier
 
 .&rsquo; As the industry&rsquo;s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog &amp; Connectivity, and Power.
 
 
 With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, &lsquo;
 
 To Make Our Lives Easier
 
 .&rsquo;
 
 
 
 At Renesas, You Can
 
 
 
 <ul>
 <li>
 Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
 </li>
 <li>
 Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people&rsquo;s lives easier, safe and secure.
 </li>
 <li>
 Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
 
 
 </li>
 </ul>
 Are you ready to own your success and make your mark?
 
 
 Join Renesas. Let&rsquo;s
 
 Shape the Future
 
 together.
 
 
 Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity &amp; Inclusion Statement.
 
 
 We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.
</div>

Test Operations Manager

Tide

<div>
 
 About Tide
 
 
 
 At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.
 
 
 Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.
 
 
 
 Tide Facts
 
 
 
 <ul>
 <li>
 Tide is available for UK, Indian, German and French SMEs
 </li>
 <li>
 Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly
 </li>
 <li>
 Over $200 million raised in funding
 </li>
 <li>
 Over 2500 Tideans globally - we&rsquo;re diversity champions!
 </li>
 <li>
 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India
 
 
 </li>
 </ul>
 
 About The Role
 
 
 
 As a ML Engineer you&rsquo;ll be:
 
 
 <ul>
 <li>
 Working closely with product owners, other backend (Java &amp; Python) engineers, data scientist and other business members to translate requirements into well-engineered solutions
 </li>
 <li>
 Architect, design, test, implement, deploy, monitor and maintain end-to-end backend services. You build it, you own it mentality.
 </li>
 <li>
 Integrate already trained ML models in some of the services you develop.
 </li>
 <li>
 Work with people from other teams and departments on a day to day basis to ensure efficient project execution with a focus on delivering value to our members.
 </li>
 <li>
 Regularly aligning your team&rsquo;s vision and roadmap with the target architecture within your domain and to ensure the success of complex multi domain initiatives
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 You have 4+ years of experience as a Backend Python Engineer (Senior/Lead)
 </li>
 <li>
 You have understanding of software engineering fundamentals (OOP, SOLID, etc.)
 </li>
 <li>
 You have hands-on experience with frameworks such as Django, FastAPI or Flask
 </li>
 <li>
 You have extensive experience integrating with or creating REST APIs
 </li>
 <li>
 You have experience with creating and maintaining CI/CD pipelines - we use GitHub Actions.
 </li>
 <li>
 You have experience with event-driven architectures
 </li>
 <li>
 You have experience with AWS
 </li>
 <li>
 (Great to have) Experience with Databricks, ML feature store solutions, Kafka (or other message brokers)
 
 
 </li>
 </ul>
 OUR TECH STACK
 
 (You don&rsquo;t have to excel in all, but willing to learn them):
 
 
 
 <ul>
 <li>
 Databricks on AWS
 </li>
 <li>
 Python Flask
 </li>
 <li>
 Snowflake
 </li>
 <li>
 Tecton - feature store
 </li>
 <li>
 Fiddler - model observability platform
 
 
 </li>
 </ul>
 
 What You Will Get In Return
 
 
 
 <ul>
 <li>
 Self &amp; Family Health Insurance
 </li>
 <li>
 Term &amp; Life Insurance
 </li>
 <li>
 OPD Benefits
 </li>
 <li>
 Mental wellbeing through Plumm
 </li>
 <li>
 Learning &amp; Development Budget
 </li>
 <li>
 WFH Setup allowance
 </li>
 <li>
 15 days of Privilege leaves
 </li>
 <li>
 12 days of Casual leaves
 </li>
 <li>
 12 days of Sick leaves
 </li>
 <li>
 3 paid days off for volunteering or L&amp;D activities
 </li>
 <li>
 Stock Options
 
 
 </li>
 </ul>
 
 Tidean Ways Of Working
 
 
 
 At Tide, we champion a
 
 flexible workplace
 
 model that supports both in-person and remote work to cater to the specific needs of our different teams.
 
 
 While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
 
 
 TIDE IS A PLACE FOR EVERYONE
 
 
 At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members&rsquo; diverse needs and lives.
 
 
 We are One Team and foster a transparent and inclusive environment, where everyone&rsquo;s voice is heard.
 
 
 
 At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone&rsquo;s voice is heard.
 
 
 
 
 Disclaimer
 
 
 
 It Has Come To Our Attention That Individuals Or Agencies Are Falsely Claiming To Represent Tide And Are Reaching Out To Candidates Regarding Job Opportunities. Please Be Aware That
 
 
 <ul>
 <li>
 Tide does not charge any fees at any stage of the recruitment process.
 </li>
 <li>
 All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
 </li>
 <li>
 Communication from Tide will only come from an official @tide.co email address.
 </li>
 <li>
 Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
 
 
 </li>
 </ul>
 
 If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
 
 
 Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
 
 
 
 
 
 Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
 
 
 
 
 
 
 Your personal data will be processed by Tide for recruitment purposes and in accordance with
 
 
 Tide's Recruitment Privacy Notice
 
 
 .
 
 
 
 
</div>

Senior Engineer, Python (Data & AI)

Setu

<div>
 
 
 Title: Manager - Customer Success
 
 
 
 
 
 
 
 About Us:
 
 
 
 Setu is reimagining the digital financial future of India. Our products power onboarding, payments, lending, deposits, and financial data flows for dozens of businesses, making complex journeys simple, secure &amp; scalable.
 
 
 
 
 
 
 Importance of the role At Setu,
 
 our largest accounts are not just customers&mdash;they are long-term partners who shape how India&rsquo;s financial infrastructure evolves. As more enterprise-scale customers come in through Sales, the success of these relationships depends on proactive stewardship, strong commercial understanding, and a deep appreciation of their business goals. This role is critical in:
 
 
 ● Owning and growing strategic accounts that anchor Setu&rsquo;s long-term revenue.
 
 
 ● Ensuring post-sales success through seamless implementation, governance, and ongoing value delivery.
 
 
 ● Acting as the voice of the customer internally&mdash;driving product, risk, operations, and engineering alignment.
 
 
 ● Protecting and strengthening the trust that enterprise partners place in Setu. You will directly influence customer outcomes, renewal health, incremental revenue, and our reputation in the market. What will you do at Setu? In this role, you will own and grow our largest enterprise accounts, ensuring they derive sustained value from Setu&rsquo;s products. You will:
 
 
 ● Own &amp; Grow Large Enterprise Accounts &mdash; serve as the primary relationship owner for high-value accounts acquired by Sales, building multi-level stakeholder relationships, driving account planning, and ensuring sustained value delivery through structured governance, QBRs, and long-term roadmaps. You will own revenue outcomes for your portfolio by proactively identifying and converting cross-sell and upsell opportunities, expanding product adoption, and driving long-term account growth. You will lead commercial conversations end-to-end and ensure sustained Net Revenue contribution from each strategic account.
 
 
 ● Deliver Value &amp; Drive Adoption &mdash; develop a deep understanding of each customer&rsquo;s business model and product flows, mapping Setu&rsquo;s APIs and solutions to their needs while ensuring seamless adoption.
 
 
 ● Project &amp; Escalation Management &mdash; steer complex integrations and ongoing deliveries by coordinating across teams, ensuring clarity of timelines and responsibilities.
 
 
 ● Be the customer champion &mdash; represent the voice of the customer within Setu, sharing insights and feedback that shape product roadmaps and organisational priorities. Through standardising enterprise relationship best practices and continuously improving internal processes, you will help elevate how Setu engages and delivers for large customers at scale.
 
 
 ● Track and deliver outcomes &mdash; manage revenue targets, maintain healthy pipeline hygiene, and report progress with clarity and ownership.
 
 
 ● Represent Setu with credibility &mdash; embody our consultative, problem-solving approach in every client interaction. Who is the right fit for this role? To excel in this role, you will need&mdash;
 
 
 ● Experience in Banking, NBFCs, Fintech, or Credit Bureau ecosystems.
 
 
 ● Strong exposure to regulated environments, including compliance processes and audit requirements.
 
 
 ● Proven experience managing large enterprise accounts.
 
 
 ● Empathy: We operate with a profoundly consultative approach. Empathy for the partner is a crucial requirement for this role. Asking relevant questions to understand their needs and motivations is critical. Making them feel heard can make all the difference between a transactional relationship and a true long-term partnership.
 
 
 ● Exceptional storytelling skills in both verbal and written form. Stories are the most effective way to communicate complex ideas. Your ability to craft compelling stories in the form of case studies will mean you close deals faster since your customers will understand the value proposition better. ● A burning desire to learn and develop deep fintech expertise. Upselling API infrastructure is a lot harder (and more rewarding) than selling cashbacks. You will need to know about:
 
 
 How financial products work: You&rsquo;re aware of how financial products are sold to large enterprises.
 
 
 Architecture of legacy systems: In order to educate customers on how we can dramatically improve their business, you must first know where existing systems are broken.
 
 
 Hands-on experience in solution-based sales and a deep understanding of APIs.
 
 
 Deep understanding of industry workflows such as customer onboarding, KYC, loan operations, wealth operations, e-mandates, payouts, and CMS.
 
 
 ● Agility and flexibility: Setu provides many solutions. You might walk into a conversation planning to sell a particular product, but your conversations might reveal a different and more pressing customer need. At that moment, you must have the presence of mind to alter your sales pitch to address that need and the pitch materials ready to go. Why Setu? We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career&mdash;
 
 
 ● Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc.
 
 
 ● We care deeply about your growth. So we work hard to provide you with&mdash;
 
 
 Exposure to other verticals such as product, engineering, legal, etc.
 
 
 A fully stocked library and unlimited book budget.
 
 
 Tickets to conferences and industry events.
 
 
 Fortnightly learning sessions where we invite both team members and external experts to teach you something new.
 
 
 Learning and development allowance that gives access to subscriptions, courses, certifications, music classes, and much more. Grow, learn, and improve with Setu!
 
 
 ● Kick-ass benefits including comprehensive health insurance for you and your family, personal accident and term life insurance, access to mental health counsellors, extraordinary coffee, and a beautiful office with lots of solid wood and natural light.
 
 
 ● We work hard to make sure our team is diverse and varied. We interview and hire purely on merit, skill, and competence&mdash;everything else is irrelevant. Join us if you want to be part of a company that&rsquo;s building infrastructure that will directly impact f inancial inclusion and improve millions of lives. No cashbacks, no growth-hacks, no bullshit. Just an audacious mission, and an obsession with craftsmanship in code.
 
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Manger - Customer Success

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