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customer management executive (female)

customer success officer

Wio Bank

<div>
 Wio Bank
 
 
 Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in the MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
 
 
 Role Overview
 
 
 We are seeking a proactive and results-driven Customer Success Officer to lead our efforts in acquiring and onboarding new high value business accounts. This role is dedicated to expanding our corporate client portfolio, driving market growth, and ensuring a seamless onboarding experience that establishes strong, long-term partnerships.
 
 
 As a Customer Success Officer, you will identify and pursue high-value opportunities, engage key decision-makers, deliver tailored solutions, and secure strategic relationships. You will also oversee the onboarding process, ensuring new clients experience exceptional value and a smooth transition from day one.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 New Business Development &amp; Client Acquisition
 </li>
 <li>
 Proactively identify and target corporate clients through research, networking, referrals, and digital outreach.
 </li>
 <li>
 Initiate conversations with key stakeholders to understand their business needs and challenges.
 </li>
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 Deliver compelling presentations and proposals that demonstrate the value of our solutions.
 </li>
 <li>
 Negotiate and finalize agreements to bring new clients on board.
 </li>
 <li>
 Strategic Market Expansion
 </li>
 <li>
 Analyze market trends and identify sectors with high growth potential.
 </li>
 <li>
 Build and maintain a pipeline of qualified opportunities to meet acquisition targets.
 </li>
 <li>
 Collaborate with internal teams to develop strategies for penetrating new markets.
 </li>
 <li>
 Onboarding &amp; Implementation
 </li>
 <li>
 Lead the onboarding process for new clients, ensuring a smooth and efficient experience.
 </li>
 <li>
 Provide training, resources, and guidance to help clients quickly adopt our offerings.
 </li>
 <li>
 Coordinate with internal teams for successful implementation and handoff.
 </li>
 <li>
 Relationship Building &amp; Value Creation
 </li>
 <li>
 Establish trust and rapport with new clients to ensure satisfaction and open communication.
 </li>
 <li>
 Act as the primary point of contact during the initial engagement phase.
 </li>
 <li>
 Gather feedback and insights to continuously improve the onboarding experience.
 </li>
 <li>
 Growth Collaboration &amp; Reporting
 </li>
 <li>
 Work closely with Marketing and Growth teams to optimize lead generation and conversion strategies.
 </li>
 <li>
 Maintain accurate records of interactions and progress in the CRM system.
 </li>
 <li>
 Share regular updates on acquisition goals, onboarding metrics, and client health.
 
 
 </li>
 </ul>
 
 Qualifications And Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field.
 </li>
 <li>
 2&ndash;4 years of experience in sales of banking products, business development or corporate client acquisition,.
 </li>
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 Strong communication, negotiation, and presentation skills.
 </li>
 <li>
 Proven track record of securing new business and building strategic relationships.
 </li>
 <li>
 Goal-oriented mindset with a focus on delivering measurable outcomes.
 </li>
 <li>
 Proficiency in CRM tools such as Salesforce, HubSpot, or similar.
 </li>
 <li>
 Self-motivated, energetic, and able to work independently and collaboratively.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Number of new corporate clients acquired
 </li>
 <li>
 Conversion rate of qualified opportunities
 </li>
 <li>
 Time to onboarding completion
 </li>
 <li>
 Client satisfaction during onboarding
 </li>
 <li>
 Revenue contribution from new partnerships
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
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 Competitive base salary plus performance-based incentives
 </li>
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 Career growth opportunities in business development and client success
 </li>
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 Continuous learning and professional development
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 Collaborative and supportive work environment
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 Health and wellness benefits
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 </ul>
</div>

Customer Success Officer

Madi International

Overview Madi International is seeking a dedicated and professional Customer Service Officer to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards. Responsibilities <ul><li>Respond to customer inquiries via phone, email, and in person in a professional and timely manner</li><li>Process orders, returns, and service requests accurately</li><li>Resolve customer complaints with a solution-oriented approach</li><li>Maintain customer records and update information in the CRM system</li><li>Provide information on products, services, and promotions</li><li>Coordinate with internal teams to ensure customer satisfaction</li><li>Uphold Madi International's standards of customer care and professionalism</li></ul> Qualifications <ul><li>1-2 years of experience in customer service or a similar role</li><li>Strong communication skills in both English and Arabic</li><li>High school diploma or higher education (bachelors degree is a plus)</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Excellent problem-solving skills and attention to detail</li><li>Positive attitude and ability to work as part of a team</li><li>Passion for the beauty and wellness industry is a plus</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul> Industries <ul><li>Cosmetics</li></ul>Get notified about new Customer Service Officer jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Customer Service Officer-Corporate Office

PLUS UAE

Job Title: HR OfficerDepartment: Human Resources Company: Plus UAE Group (Plus UAE &amp; Vortexen Dynamics) Location: Abu Dhabi, UAE or Kochi Infopark, India (Remote Office) Experience Required: Minimum 5+ Years Employment Type: Full-TimeAbout Plus UAE GroupPlus UAE Group is a diversified organization operating across Business Setup, Corporate PRO Services, Government Representation Services, and Engineering Solutions for Oil &amp; Gas, Nuclear, Marine, and Industrial sectors under its engineering division Vortexen Dynamics. We believe that Human Resources is the foundation of organizational success and growth.Role ObjectiveThe HR Officer will be responsible for leading recruitment, employee engagement, performance systems, and HR compliance, ensuring the company builds a high-performing and motivated workforce. The candidate must believe HR is the core function driving company success by hiring the right talent at the right time.Key ResponsibilitiesTalent Acquisition &amp; Staffing<ul><li>Develop and execute end-to-end recruitment strategies for UAE and India operations</li><li>Source, screen, and hire qualified candidates efficiently and within deadlines</li><li>Maintain manpower planning aligned with business expansion (Business Setup &amp; Engineering)</li><li>Work closely with department heads to assess hiring needs</li></ul>HR Administration &amp; Compliance<ul><li>Maintain employee records, onboarding, contracts, and documentation</li><li>Ensure UAE Labor Law and India Labor Law compliance depending on work location</li><li>Handle visa and onboarding processes with internal PRO team (for UAE roles)</li></ul>Performance &amp; Culture Development<ul><li>Implement performance management systems &amp; KPIs</li><li>Conduct training needs analysis and coordinate employee development programs</li><li>Support employee welfare, conflict resolution, and grievance handling</li><li>Build a strong culture of teamwork, accountability, and productivity</li></ul>Policies, Strategy &amp; HR Systems<ul><li>Develop HR policies, SOPs, processes, and organization structure</li><li>Ensure HR planning supports long-term business goals</li><li>Implement HR digital systems for tracking hiring, attendance, leave, appraisals</li><li>Support management in HR budgeting and workforce cost control</li></ul>Engagement &amp; Retention<ul><li>Organize employee initiatives to improve morale and retention</li><li>Support reward and recognition frameworks</li></ul>Candidate Profile<ul><li>Minimum 5+ years experience in HR Operations &amp; Recruitment (UAE experience preferred)</li><li>Bachelor&rsquo;s Degree required; Master&rsquo;s in HR/Business Administration is an advantage</li><li>Strong practical knowledge of recruitment, especially engineering and corporate roles</li><li>High sense of responsibility, integrity, professionalism, and confidentiality</li><li>Excellent communication skills (English mandatory)</li><li>Should be energetic, proactive, target-oriented, and capable of working independently</li><li>Strong belief that HR is a strategic driver of business success</li></ul>Work OptionsThe candidate can choose one of the following work locations:<ul><li>Abu Dhabi &mdash; Inhouse Office (HQ)</li><li>India &mdash; Kochi Infopark Remote Office</li></ul>Hybrid option may be considered based on performance.Why Join Plus UAE Group<ul><li>Opportunity to build HR structure for a fast-growing multi-division company</li><li>Leadership involvement in shaping teams for Business Setup &amp; Engineering sectors</li><li>Growth-oriented work culture with clear career progression</li></ul>Job Type: Full-time

HR Officer

ALEC Holdings

<div>
 
 Join the backbone of our logistics operations. We&rsquo;re seeking a detail-oriented
 
 Logistics Officer
 
 to manage administrative and data functions that keep our site logistics running smoothly and efficiently across major UAE projects.
 
 
 
 
 
 Who We Are
 
 
 
 ALEC Holdings PJSC
 
 , part of the Investment Corporation of Dubai (ICD), is a leading GCC construction group with over two decades of success delivering some of the region&rsquo;s most complex and high-profile projects. As a proudly publicly listed company, ALEC continues to raise the bar for quality, innovation, and excellence in construction, driving iconic developments that shape skylines across the Middle East.
 
 
 
 
 
 
 ALEC Building
 
 is our flagship business unit, delivering comprehensive construction solutions with a strong emphasis on quality, safety, and sustainability. As part of our logistics team, you will play a critical role in supporting seamless site operations through effective administration and data management.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 As a
 
 Logistics Officer
 
 , you will be key to maintaining accurate logistics records, coordinating with suppliers, and supporting site teams via digital tools and documentation. If you are organized, tech-savvy, and passionate about operational excellence, this is the role for you.
 
 
 About Your Team
 
 
 Reporting directly to the
 
 Logistics Manager
 
 , you will work closely with site operations, safety, commercial teams, and external suppliers to ensure smooth logistics administration and compliance across all activities.
 
 
 
 
 
 
 Your Role
 
 
 
 As a
 
 Logistics Officer
 
 , you will:
 
 <ul>
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 Plan and execute setup of logistics files aligned with site requirements
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 Maintain accurate reports and forecasts on plant utilization
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 Update storage area requests and labour histograms for planning and welfare purposes
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 Manage digital records for plant bookings, fuel consumption, hired plant schedules, operator registers, and daily progress reports
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 Submit monthly equipment and inspection registers to the Safety department
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 Compile daily site reports including machinery, manpower, activities, and visitor logs for consultant submissions
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 Raise Purchase Requests (PRs), track LPOs, and verify invoices with supporting documentation
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 Maintain scanned backups of resource requests, timesheets, delivery notes, and breakdown logs for cost transfer and contra charging
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 Coordinate with suppliers on plant breakdowns, servicing, deliveries, and off-hiring
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 Manage online entry/exit pass requests and scheduling
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 Oversee documentation for inspections, inductions, toolbox talks, permits, vendor agreements, and more
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 Liaise with DAEP and airport authorities for landside and airside passes, material entry/exit permits, and driving licenses, tracking expiry dates for passes
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies
 
 
 
 
 Essential:
 
 
 <ul>
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 Diploma or equivalent qualification
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 Proven experience in office administration, preferably within construction or logistics
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 Strong written and verbal communication skills
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 Proficient in MS Office and digital logistics tools
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 Understanding of LEEDs/Estidama and environmental (ESG) reporting
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 Familiarity with audit processes and basic data analytics
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 </ul>
 
 
 
 
 
 Desirable:
 
 
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 Excellent time-management and multitasking skills
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 High attention to detail and organizational ability
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 Comfortable with technology and innovative administrative solutions
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 Ability to maintain confidentiality and handle sensitive information
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 </ul>
 
 
 
 
 
 What We Offer
 
 
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 Opportunity to contribute to some of the most iconic and challenging projects in the region
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 A high-performing, collaborative site environment with room to grow
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 Direct involvement in end-to-end construction operations
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 A full-time, on-site role in the UAE, with hands-on exposure to real-world logistics challenges
 </li>
 </ul>
 
 
 
 
 
 Ready to drive construction logistics on world-class projects?
 
 
 
 If you&rsquo;re inspired by this opportunity and meet the requirements, we want to hear from you.
 
 
 Join
 
 ALEC Building
 
 and be a key force behind our on-site success and delivery excellence.
 
 
 
 
 
 
 Apply today and let&rsquo;s build something exceptional.
 
 
</div>

Logistics Officer

Iconic Marketing Management LLC

ICONIC MARKETING MANAGEMENT is a leading company with a strong presence in the banking sector. We are currently seeking motivated and dynamic Team Leaders and Relationship Officers to join our team for selling banking products (Credit Cards and Personal Loans) for reputed banks in the UAE.Experience RequirementsMinimum 1 year banking experience (UAE or home country)Freshers can apply if on Own Visa or Spouse Visa/ Visit &amp; Employment Visa (must have at least 1 year banking experience)Candidates with more than 2 years banking experience must provide bank statements showing commission earnings1. Team Leader (Urgent Hiring &ndash; With 10 Staff) - Abu DhabiSalary: AED 6,000 to AED 8,000Incentives: Attractive monthly incentivesPosition: Team Leader &ndash; Credit Card &amp; Loan SalesExperience: Minimum 2 years in a similar banking sales role in the UAEResponsibilities:Lead and manage a team of 10 sales executives to meet credit card and personal loan targets.Monitor performance, provide coaching, and conduct regular team training.Drive sales strategies, ensure regulatory compliance, and report to management.Handle escalated customer queries and support staff in achieving goals.Requirements:2+ years of experience as a Team Leader in banking sales (Credit Cards &amp; Loans) in UAE.Strong leadership, coaching, and reporting skills.Excellent communication and customer service abilities.2. Relationship Officer - Abu DhabiSalary: AED 3,000 to AED 5,000Incentives: High earning potentialPosition: Relationship Officer &ndash; Credit Cards &amp; LoansLocation: UAEExperience: 1+ year in banking (Credit Cards &amp; Loans)Job Description:Manage and grow customer relationships, promoting credit card and loan products.Achieve individual sales targets while ensuring excellent customer service.Assist clients with product inquiries and application processes.Maintain accurate records and follow banking policies.Requirements:1+ year experience in banking sales (Credit Cards &amp; Loans) in UAE or home country.Candidates with own visa, spouse visa, visit, or employment visa are welcome to apply.Strong communication, sales, and customer service skills.Eligible candidates can apply via WhatsApp: 0557641484 or Email:abdul.malik@iconicuae.aeJob Type: Full-timePay: AED6,000.00 - AED8,000.00 per month

Team Leader

Trifecta Advisory Group Limited

<div>
 
 Trifecta Advisory Group is a consultancy firm proudly based in the Abu Dhabi Global Market. Rooted in excellence and collaboration, Trifecta provides meticulous guidance and effective solutions, empowering entities to navigate ADGM, DIFC, VARA, and Onshore regulatory frameworks seamlessly. As architects of success, we blend expertise and innovative strategies, ensuring our clients thrive in the dynamic business landscape while complying with regulations.&ZeroWidthSpace;&nbsp;
 
 
 
 
 
 Reporting to the Director of Compliance, the Senior Manager will be an integral part of the team&rsquo;s success.&nbsp;
 
 
 &nbsp;
 
 
 
 Duties &amp; Responsibilities
 
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 <ul>
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 Undertake the regulatory functions of Compliance Officer and Money Laundering Reporting Officer for a range of regulated financial services firms.&nbsp;
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 Provide consultancy services and advice to Trifecta clients.&nbsp;
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 Manage a number of frameworks across a portfolio of clients, including compliance, financial crime and risk frameworks. Such work includes, but is not limited to:&nbsp;
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 Ensuring and maintaining compliance with all federal legislation and applicable regulations of a client&rsquo;s jurisdiction;&nbsp;
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 Identifying, managing, and mitigating regulatory risk by conducting periodic review and monitoring programmes;&nbsp;
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 Provision of training on regulatory compliance, financial crime, and other topics;&nbsp;
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 Presenting management information and reports to senior management and governing bodies of clients;&nbsp;
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 Review and approval of clients, ensuring KYC and CDD is conducted in accordance with the relevant framework(s);&nbsp;
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 Regulatory reporting to the regulator, and completion of any federal level reports.&nbsp;
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 Providing regulatory compliance and financial crime training to other employees of Trifecta.&nbsp;
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 Undertake regulatory horizon scanning and analyses, identifying the impact of regulatory changes across a portfolio of clients and Trifecta.&nbsp;
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 Provide coaching, mentoring, and support to other employees of Trifecta.&nbsp;
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 Completion of weekly and monthly timesheets to ensure accurate and efficient charging to Trifecta clients.&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Key Competencies
 
 &nbsp;
 
 <ul>
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 Strong ethical and moral individual, who is able to build relationships with clients, regulators and the wider Trifecta group.&nbsp;
 </li>
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 Ability to communicate effectively and confident, with external and internal stakeholders, in both written and verbal communications.&nbsp;
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 Exceptional attention to detail.&nbsp;
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 Able to multi-task and handle a book of clients, with a wide range of business needs.&nbsp;
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 <li>
 Good commercial awareness, with the ability to determine good outcomes for all parties involved.&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Education
 
 &nbsp;
 
 <ul>
 <li>
 An internationally recognised professional qualification.&nbsp;
 </li>
 <li>
 A strong academic background, including a degree in a relevant field, including but not limited to Law/Economics/Finance, or equivalent thereof.&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Experience
 
 &nbsp;
 
 
 
 
 <ul>
 <li>
 A minimum of 5 years&rsquo; experience in financial services in a compliance or financial crime role, or at a financial services regulator.&nbsp;
 </li>
 <li>
 The individual should have a solid understanding of the compliance, financial crime and risk management space, who is able to act in an independent and confident manner to develop policy and culture across the Trifecta group.&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
</div>

Senior Compliance Consultant

Cristal plastic industrial llc

Job Title: Dispatch OfficerLocation: Abu Dhabi, UAE Company: Cristal Plastic Industrial LLCJob SummaryWe are looking for a skilled Dispatch Officer to manage the complete dispatch operations of our PET products (sheets, preforms, thermoformed items). The role involves planning deliveries, coordinating with warehouse and production teams, and ensuring accurate and timely dispatch using SAP.Key Responsibilities<ul><li>Plan and manage daily dispatches based on customer orders and production schedules.</li><li>Coordinate with warehouse, production, sales, and transport teams for timely deliveries.</li><li>Create delivery orders, goods issue, and related documentation in SAP.</li><li>Ensure accurate packaging, labeling, and loading of finished goods.</li><li>Maintain dispatch records, transport documents, and tracking reports.</li><li>Communicate dispatch timelines to customers and resolve delivery issues.</li><li>Support compliance with ISO/BRC quality and food-safety standards.</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s degree in Supply Chain, Logistics, or related field.</li><li>2&ndash;4 years of experience in dispatch/logistics (preferably in manufacturing or plastics).</li><li>Strong SAP knowledge (SD/MM/WM modules).</li><li>Good coordination, communication, and problem-solving skills.</li><li>Ability to work in a fast-paced production environment.</li></ul>Preferred Skills<ul><li>Knowledge of UAE logistics/transport requirements.</li><li>Experience with FMCG or plastic packaging industries.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,500.00 per month

Dispatch Officer

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