client solutions manager - auto & d2c Jobs in Mangaluru

client solutions manager - auto & d2c

customer operations specialist/project manager Jobs in Mangaluru

customer operations specialist/project manager

customer success analyst (12 months contract) Jobs in Mangaluru

customer success analyst (12 months contract)

customer success manager, linkedin talent solutions Jobs in Mangaluru

customer success manager, linkedin talent solutions

customer success specialist - emea Jobs in Mangaluru

customer success specialist - emea

customer success specialist emea

Hotelogix

<div>
 
 CSS
 
 
 
 
 Experience:
 
 3 - 5yrs
 
 
 
 Shift Timing:
 
 12noon - 9PM
 
 
 
 Objectives of this Role
 
 
 
 <ul>
 <li>
 Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
 </li>
 <li>
 To better customer adoption by meeting upsell/cross-sell targets.
 </li>
 <li>
 Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
 </li>
 <li>
 Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
 </li>
 <li>
 Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
 </li>
 <li>
 Maintain existing customer success metrics and data as directed.
 
 
 </li>
 </ul>
 
 Daily and Monthly Responsibilities
 
 
 
 <ul>
 <li>
 Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
 </li>
 <li>
 Review the customer journey, identifying how its supported, taking a consultative approach in helping clients overcome issues and achieve goals.
 </li>
 <li>
 Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
 </li>
 <li>
 Collaborate, problem-solve, and/or strategize upcoming client meetings with team members.
 </li>
 <li>
 Prepare necessary documentation or visuals for the client to demonstrate performance of campaigns.
 </li>
 <li>
 Work with the sales and marketing team to drill customer references and develop case studies, testimonials, and other required marketing materials.
 
 
 </li>
 </ul>
 
 Required Skills and Qualifications
 
 
 
 <ul>
 <li>
 3-5 years of experience in communications, marketing, sales, account management, or customer success.
 </li>
 <li>
 Strong verbal and written communication, strategic planning, and project management skills.
 </li>
 <li>
 Analytical and process-oriented mindset.
 </li>
 <li>
 Comfortable working across multiple departments in a deadline-driven environment.
 </li>
 <li>
 Active team player, self-starter, and multi-tasker who can quickly adjust priorities.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelors degree.
 </li>
 <li>
 Knowledge of Zoho will be a plus point.
 
 
 </li>
 </ul>
 
 Locations:
 
 Karnataka, Bengaluru, India
</div>

Customer Success Specialist - EMEA

Zeta

<div>
 
 
 About Zeta
 
 
 
 Zeta is a
 
 Next-Gen Banking Tech
 
 company that empowers banks and fintechs to launch banking products for the future. It was founded by
 
 Bhavin Turakhia
 
 and Ramki Gaddipati in 2015.
 
 
 
 
 
 Our flagship processing platform - Zeta Tachyon - is the industry&rsquo;s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud &amp; risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
 
 
 Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
 
 
 
 
 
 Zeta has over
 
 1700+
 
 employees - with over
 
 70%
 
 roles in R&amp;D - across locations in the
 
 US
 
 ,
 
 EMEA
 
 , and
 
 Asia
 
 . We raised
 
 $280 million
 
 at a
 
 $1.5 billion
 
 valuation from Softbank, Mastercard, and other investors in 2021.
 
 
 
 
 
 Learn more @
 
 www.zeta.tech
 
 ,
 
 careers.zeta.tech
 
 ,
 
 Linkedin
 
 ,
 
 Twitter
 
 
 
 
 
 
 
 About the role
 
 
 
 Tachyon is Cloud Native, Cloud Agnostic, API first core accounting system capable of powering any asset (secured and unsecured credit cards, term loans, mortgage etc) or prepaid as well as in the liability section (saving account, current account) product with focus on both retail and corporate banking.
 
 
 
 
 
 You'll be working to help define, build and scale one or more of below products:
 
 
 - Credit card
 
 
 - Core accounting
 
 
 - Digital payments
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 
 Discovery :
 
 Research existing demand, explore the problem space through the lenses of viability, feasibility, usability, customer empathy and ethical assumptions
 </li>
 <li>
 Get feedback early and often, often co-designing with customers or prospects
 </li>
 <li>
 Map solutions to specific opportunities
 </li>
 <li>
 
 Prioritization :
 
 Apply skills from user science, analytics and business acumen to identify customer and user problems.
 </li>
 <li>
 Apply the lens of strategy, user goals and Tachyon&rsquo;s purpose to prioritize problems to solve.
 </li>
 <li>
 
 Communication :
 
 Evangelize and communicate the product plan.
 </li>
 <li>
 Apply low fidelity design to present vision for solutions to problems.
 </li>
 <li>
 
 Collaboration :
 
 Collaborate with engineers and designers to arrive at the detailed solutions to problems.
 </li>
 <li>
 Collaborate with Sales and Customer Success to understand and eliminate obstacles to adoption and usage.
 </li>
 <li>
 Work with Marketing to bring new features to life on various communication touch points
 </li>
 <li>
 
 Execution :
 
 Own the roadmap for one or more parts of the product.
 </li>
 <li>
 Work with engineering and design to plan launch scope. Together with engineering and design, break-down scope into launch iterations
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Should have functional understanding of basics of payments.
 </li>
 <li>
 Should be proficient and have knowledge in working with RESTful APIs
 </li>
 <li>
 Conduct market research and analysis to identify customer needs, market trends, and competitive landscape in the prepaid services space.
 </li>
 <li>
 Define and prioritize product requirements based on customer insights, market demands, and business goals
 </li>
 <li>
 Work closely with the engineering team on the technology development and deployment
 </li>
 </ul>
 
 
 
 
 
 Experience and Qualifications
 
 
 <ul>
 <li>
 4+ years of experience in Product Management especially on core banking/accounting platforms.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders.
 </li>
 <li>
 Ability to thrive in a fast-paced and dynamic environment, managing multiple projects and priorities simultaneously.
 </li>
 <li>
 Experience with agile product development methodologies and product management tools
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity
 
 
 
 Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
 
 
 
</div>

Product Manager II

Amazon

<div>
 
 Description
 
 
 
 About Amazon.com
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 
 About The Role
 
 
 
 As a Manager, Vendor Specialist as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon premium vendors.
 
 
 AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Specialists responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor&rsquo;s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they&rsquo;re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.
 
 
 You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor&rsquo;s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor&rsquo;s business.
 
 
 Key job responsibilities
 
 
 Responsibilities Include
 
 
 <ul>
 <li>
 Lead a team of Vendor Specialists, prioritizing strategic initiatives and provide escalation support as needed.
 </li>
 <li>
 Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
 </li>
 <li>
 Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
 </li>
 <li>
 Manage end to end goal setting for team to align with organizational goals.
 </li>
 <li>
 Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
 </li>
 <li>
 Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
 </li>
 <li>
 Leads recruiting and hiring efforts across direct team and broader organization.
 </li>
 <li>
 Manage Selling Partner needs and monitor complexity through efficient resource allocation of Vendor Specialist.
 </li>
 <li>
 Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Specialist as appropriate.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 6+ years of digital advertising and client facing roles with a focus on data analysis experience
 </li>
 <li>
 Bachelor's degree
 </li>
 <li>
 Experience analyzing data and best practices to assess performance drivers
 </li>
 <li>
 Experience influencing internal and external stakeholders
 </li>
 <li>
 Experience with sales CRM tools such as Salesforce or similar software
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 2+ years of mentoring, leading and coaching experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - BLR 14 SEZ
 
 
 Job ID: A2985624
</div>

Manager, Account Management, 5th Avenue

Aarki

<div>
 
 
 About Us:
 
 
 
 Aarki is an AI company that builds advertising solutions to drive mobile revenue growth. We use AI to find audiences in a privacy-first world using trillions of contextual bidding signals coupled with proprietary behavioral models. Our audience engagement platform includes a full-service agency team and a Unified Creative Strategy that delivers ad creative ideation and execution. We have worked with hundreds of advertisers over 14 years and see 5M mobile ad requests per second from over 10B devices, driving performance for publishers and brands. The company is headquartered in San Francisco, CA, with offices in the United States, EMEA, and APAC.
 
 
 
 
 
 
 Role Overview :
 
 
 
 As an Analyst in the Decision Science team at Aarki, Inc., you will play a pivotal role in guiding strategic decisions through in-depth analysis, driving key insights that influence product rollouts, optimizing business performance and driving impactful business outcomes. Your expertise in deep dive analytics, coupled with a strong ability to translate data into actionable recommendations, will be extremely critical in shaping our success. This role requires a strong analytical mindset, proficiency in advanced data analysis techniques, and the ability to collaborate effectively across multiple teams to support product development, optimization, and successful rollouts. This role requires in-office presence and will be based in our Bengaluru office.
 
 
 
 
 
 
 Key Responsibilities :
 
 
 <ol>
 <li>
 Deep Dive Analytics: Perform detailed performance analysis on new product rollouts and identify root causes behind underperforming campaigns. Provide actionable insights and recommendations for improving performance.
 </li>
 <li>
 Product Rollouts: Offer analytical guidance for new product launches, streamline the rollout process, and conduct pre- and post-launch analysis to assess success and highlight areas for improvement
 </li>
 <li>
 Cross-Functional Collaboration: Partner with Product, Engineering, Analytics, and Campaign Operations teams to deliver data-driven insights and ensure seamless execution of critical products and campaigns. Demonstrate exceptional stakeholder management by aligning priorities and initiating effective communication across teams.
 </li>
 <li>
 Reporting &amp; Dashboard Creation: Develop and ideate reporting frameworks tailored for different stakeholders, including defining key KPI metrics. Design and implement dashboards to support reporting needs across teams.
 </li>
 <li>
 Data Visualization &amp; Communication: Clearly and effectively communicate insights to all stakeholders, utilizing advanced data visualization techniques to convey complex findings in an easily digestible format.
 </li>
 </ol>
 
 
 
 
 
 Skills &amp; Experience:
 
 
 
 
 
 <ol>
 <li>
 Experience: Minimum of 2 years of hands-on experience in advanced analytics, root cause analysis (RCA), data visualization, and providing actionable recommendations. Strong skills in both data and product analytics are essential
 </li>
 <li>
 .Industry Experience: At least 1.5 years of hands-on analytics experience in the programmatic media advertising or ad tech industry (required)
 </li>
 <li>
 Educational Background: Graduate degree in Engineering.
 </li>
 <li>
 Startup Environment: Passionate about working in a fast-paced, dynamic startup environment, excellent stakeholder management.
 </li>
 <li>
 Technical Expertise: Experience using BI tools (Tableau, Sisense, etc.), along with advanced knowledge of SQL, Python, and other relevant data query tools.
 </li>
 <li>
 Communication &amp; Work Ethic: Strong communication skills, a collaborative mindset, and a strong work ethic.
 </li>
 </ol>
</div>

Product Analyst

Philips

<div>
 Job Title
 
 
 Product Owner
 
 
 
 Job Description
 
 
 
 The Product Owner Specialist is responsible for supporting the product team in delivering high-quality features and functionalities that align with customer expectations and business objectives. The role assists in defining and prioritizing user stories and requirements, managing portions of the team backlog, and participating in collaboration with stakeholders to contribute to the product vision and backlog refinement. The role supports planning activities and execution alignment with program priorities while learning to maintain conceptual and technical integrity throughout the product lifecycle. The role engages actively in team demos and retrospectives, providing valuable feedback and insights to support continuous improvement initiatives and elevate product quality. The role handles the management of stories and backlog for a single simple product/module. The role coaches new joiners and exerts influence within team - local lab/product.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Acts as the customer proxy, managing stories and backlog for a single simple product/module with few interfaces, ensuring delivery of quality and completeness within the respective scrum team.
 </li>
 <li>
 Coordinates effectively with stakeholders within small, local, well-understood groups, maintaining clear communication channels and addressing concerns proactively to foster collaboration and trust.
 </li>
 <li>
 Focuses on managing changes within an existing system/module, ensuring smooth transitions and minimal disruptions to ongoing operations while adhering to established processes and procedures.
 </li>
 <li>
 Participates actively in iteration planning at the team level, contributing to the prioritization and scheduling of work to meet sprint objectives and timelines, fostering agility and adaptability.
 </li>
 <li>
 Contributes insights to reviewing the program vision, roadmap, and content presentations, ensuring alignment with strategic objectives and market demands to drive product success.
 </li>
 <li>
 Demonstrates a deep understanding of customer needs and preferences, integrating this insight into decision-making processes and feature prioritization efforts to enhance customer satisfaction.
 </li>
 <li>
 Engages actively in team demos and retrospectives, providing valuable feedback and insights to support continuous improvement initiatives and elevate product quality.
 </li>
 <li>
 Applies analytical skills to resolve medium complexity issues efficiently, leveraging judgment within defined procedures and practices to determine appropriate action and ensure problem resolution.
 </li>
 <li>
 Cultivates productive internal and external working relationships to resolve mutual problems by fostering collaboration on products or procedures, promoting a culture of teamwork and partnership.
 
 
 </li>
 </ul>
 
 Minimum Required Education
 
 
 
 Bachelor's Degree in Computer Science, Software Engineering, Information Technology OR Vocational Education in Information Technology or equivalent.
 
 
 
 Minimum Required Experience
 
 
 
 minimum 4 years of experience with Vocational Education in areas such as Software Development, Software Design and Architecture, Testing and Quality Assurance or equivalent.
 
 
 
 How We Work Together
 
 
 
 We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 
 
 Onsite roles require full-time presence in the company&rsquo;s facilities.
 
 
 Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
 
 
 Indicate if this role is an office/field/onsite role.
 
 
 
 About Philips
 
 
 
 We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
 
 <ul>
 <li>
 Learn more about our business.
 </li>
 <li>
 Discover our rich and exciting history.
 </li>
 <li>
 Learn more about our purpose.
 
 
 </li>
 </ul>
 If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
</div>

Product Owner

Microsoft

<div>
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 
 
 This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at deal structuring.
 
 
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 
 
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 20% from home.
 
 
 
 Responsibilities
 
 
 
 
 Customer Relationship Management
 
 
 
 Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels and coaches others to communicate effectively in business value conversations.
 
 
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders. Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
 
 
 Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Identifies customer priorities with shared accountability for the creation of shared customer account plans to support customer objectives specific to the customer's business transformation programs and common to the industry. Provides leadership to the team to execute support and consumption delivery programs. Uses industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes. Shares industry trends with customers in terms of Microsoft current practices for their industry.
 
 
 
 Customer Success Leadership
 
 
 
 Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, ensure delivery on and continuously refine Customer Success Plans (CSPs), and identify opportunities for consumption optimization. Holds accountability for identified consumption milestones and their completion. Partners with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, optimize usage, drive adoption, prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities, and develop and execute CSPs to meet them in order to manage consumption holistically across the entire portfolio. Proactively drives business growth strategies.
 
 
 In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages, improves upon, and streamline Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health. Proactively anticipates, identifies, and mitigates customer blockers and risks by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
 
 
 Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Embraces the organizational and customer success strategy to maximize customer's investments and value. Drives and agrees upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customer's goals and objectives. Drives account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
 
 
 
 Technical Relevance
 
 
 
 Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities (e.g., Azure, Modern Work, Dynamics) to expand upon and accelerate customer needs and priorities. Leverages deep foundational industry, technical expertise, and visionary mindset to enable customer success. Articulates cross-cloud technology, solutions, and services in a compelling way to internal and external stakeholders. Evangelizes Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Required/minimum qualifications
 </li>
 <ul>
 <li>
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 
 </li>
 </ul>
 </ul>
 
 Additional Or Preferred Qualifications
 
 
 
 <ul>
 <li>
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 </li>
 <li>
 5+ years relevant work experience within customer industry.
 </li>
 <li>
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
 </li>
 <li>
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
 </li>
 <li>
 Project Management Institute (PMI) or equivalent Project Management certification.
 </li>
 <li>
 Prosci or equivalent certification.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Sr. Customer Success Account Manager

Oracle

<div>
 
 Job Description
 
 
 
 The Contracts Administrator job is comprised of either a Deal Specialist or a Deal Manager role. Both work in a multi-cultural environment and cover multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle&rsquo;s quarterly and annual fiscal cycles.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Draft Complex &amp; Highly Non Standard Oracle Contract &amp; agreements based on Oracle Templates / Customer Templates specific to Oracle line of business.
 </li>
 <li>
 Act as an advisory for Sales on complex scenarios.
 </li>
 <li>
 Review transactional approvals to ensure appropriate business approvals are secured for any non-standard requirements per the relevant Oracle Global Approval Matrix
 </li>
 <li>
 Review the Master Agreement to ensure it is valid for the current transaction and meets Oracle standards
 </li>
 <li>
 In accordance with pre-defined guidelines, engages with internal business partners to provide clarification on non-standard contract terms. This includes providing interpretation of terms already included in drafted documents as well as providing advice on non-standard terms prior to the finalization of a document. Internal business partners may include (but are not restricted to) Sales, Legal, Revenue Recognition, Business Practices, Tax and Credit
 </li>
 <li>
 Receive and Review customer-executed documents, route for appropriate internal signature and submit for Order Processing or Project Funding
 </li>
 <li>
 Conduct Regular Quality Reviews on the Contract Documents as per requirement.
 </li>
 <li>
 Conduct Quality Review meetings, Root Cause Analysis and drive quality improvements for the team.
 </li>
 <li>
 Act as an SME within the team for any contractual or drafting queries.
 </li>
 <li>
 Lead Sales Engagement forums and represent Deal Management.
 </li>
 <li>
 To conduct Trainings for new hires and refresher trainings to the team.
 </li>
 <li>
 Review existing process and recommend improvements as required.
 </li>
 <li>
 To generate team level reports for the team as required.
 </li>
 <li>
 Participate and Lead, Organization level Projects
 </li>
 <li>
 Possess strong business acumen skills with in depth understanding on Process and systems flow from Opportunity to invoice process.
 </li>
 <li>
 Should take complete ownership on complex deals and acts as a liaison for all back office teams involved in contract drafting. Should work towards group success
 
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Excellent Communicator: Advanced proficiency in written and spoken English, or other local language if applicable; ability to synthesize complex subject matter and convey to internal customers in a simple, clear manner
 </li>
 <li>
 Understands sensitivity of time, provides balanced and timely judgment even when complete facts are not available. While working on big deals/complex contracts, is able to judge potential risks by using past experience and knowledge. Is able to link problem areas to predict potential outcomes and provide logical solutions
 </li>
 <li>
 Pursues increased accountability and challenges: takes on Super User/Lead roles, participates in projects. Proposes ideas for continuous improvement.
 </li>
 <li>
 Proactively obtains and monitors teams KPIs, how they compare to other teams and how to improve them. Demonstrates relevant and current knowledge of Oracle's established contract structures and business practices processes/policies and is able to demonstrate the link between contract structures, terms and language and Oracle's policies and business practices and advise on most appropriate use to mitigate risk to Oracle
 </li>
 <li>
 Identifies weaknesses within team and shares with manager constructive ideas about how the team can improve. Embraces management-driven initiatives that are meant to improve team performance
 </li>
 <li>
 Customer Centric: Understand customer intent on the transaction, facilitate sales team from opportunity to closure. To be SPOC of nominated complex transactions across LOB and multiple regions
 </li>
 <li>
 Accountability: Perseveres to deliver against objectives and take personal accountability for own performance , demonstrates attention to details in all aspects of work
 </li>
 <li>
 Innovation: Identifies and Implement improvements in efficiencies, effectiveness and productivity
 </li>
 <li>
 Collaborations: Builds reciprocal relationship with multiple stakeholders internally and identifies and overcome barriers to effective cross LOB performance. Work towards work completion and group success
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Career Level - IC3
 
 
 
 About Us
 
 
 
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 
 
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 
 
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Senior Contracts Administrator

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