customer service representative Jobs in Lahore

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customer success specialist

DYNAMIC SOLUTIONS

<p>Hiring: Customer Success Representative &ndash; Lahore</p><p>Company: Dynamic Solutions</p><p>Location: On-site, Lahore</p><p>Job Type: Full-time</p><p>About Us:</p><p>Dynamic Solutions is a leading BPO &amp; software solutions provider, helping businesses deliver seamless operations and outstanding customer experiences.</p><p>Your Role:</p><p>Be the first point of contact for customers via calls, chats, and emails.</p><p>Resolve queries, ensure satisfaction, and maintain accurate CRM documentation.</p><p>Support customer retention, upselling opportunities, and smooth issue resolution.</p><p>You Need:</p><p>Min. Intermediate (12th Grade)</p><p>6+ months in customer support or related role</p><p>Excellent communication &amp; problem-solving skills</p><p>Basic MS Excel/Google Sheets knowledge</p><p>Willingness to work in rotational shifts</p><p>On-site in Lahore |</p><p>Apply: recruiter@dynamicsols.com</p><p>WhatsApp: 03400003008</p><p>#BPOhiring #CustomerSuccess #SupportJobs #LahoreJobs</p><p>Job Type: Full-time</p><p>Pay: Rs22.00 - Rs33.00 per month</p><p>Work Location: In person</p>

Customer Success Specialist

TCP Software

<div><p><i>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.</i></p><p><b>
About TCP (TimeClock Plus):</b></p><p>
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.</p><p>
As a Retention Specialist, you will be dedicated to building and maintaining strong client relationships ensuring that TCP is positioned to deliver on the services agreed upon that align with the client's goals, objectives, and expectations. We educate our clients, offer advice and suggestions, problem-solve, and advocate for them. Our success is measured by their success.</p><p><b>
Requirements</b></p><ul>
<li>Manage and maintain a growing book of current business</li>
<li>Act as the main point of contact for all accounts within your book of business</li>
<li>Build long-term partnerships across your book of business</li>
<li>Proactively contact active clients to enhance customer retention and provide support to your clients</li>
<li>Educate clients on all existing and new product offerings</li>
<li>Analyse and measure the client's success, as well as areas where there is room to optimize their campaign</li>
<li>Identify opportunities to up-sell and cross-sell within the existing customer base.</li>
<li>Ensure a high rate of renewal across the customer base.</li>
<li>Proactively assess the churn risk and work with Sales and Success team to retain the business.</li>
</ul><p><b>You are a strong fit for this role if you have:</b></p><ul>
<li>1-2 years of experience in Customer Service or Customer Success</li>
<li>CRM or Salesforce background is a plus</li>
<li>Strong communication and follow up/follow-through skills</li>
<li>Strong attention to detail Goal-oriented Commitment to excellent customer service</li>
<li>Excellent written and verbal communication abilities Ability to prioritize and manage multiple responsibilities</li>
<li>Ability to work night shifts.</li>
</ul><p><b>Physical Requirements:</b></p><ul>
<li>Prolonged periods sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
</ul><p><b>Benefits</b></p><ul>
<li>Competitive salary based on experience</li>
<li>PTO and Sick leaves</li>
<li>In-Patient Health insurance</li>
<li>Provident fund and EOBI</li>
<li>The work/life setup you need to be successful</li>
<li>A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results</li>
<li>The opportunity to work with amazing talent in a fast-growing company that really values its team</li>
<li>Company sponsored training, workshops, education, and team building.</li>
<li>The chance to make a genuine impact on the company&rsquo;s growth.</li>
<li>Plenty of challenging work and the opportunity to stretch yourself.</li>
<li>Every day you&rsquo;ll get to work with amazing talent in a fast-growing company that really values their people.</li>
</ul><p><i>TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></p></div>

Retention Specialist

<div>
 <strong>
  About TCP (TimeClock Plus):
  <br/>
  <br/>
 </strong>
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 <br/>
 <br/>
 <strong>
  As an Onboarding Specialist you will:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team
  </li>
  <li>
   Perform remote install, configuration, and customer training
  </li>
  <li>
   Manage time and resources to facilitate multiple implementation projects simultaneously
  </li>
  <li>
   Ensures customer success and satisfaction in a friendly and courteous manner
  </li>
  <li>
   Maintains customer records by updating account information and task status using project management tools and methodologies
  </li>
  <li>
   Continually investigates product and gains industry knowledge to improve performance and skill set
  </li>
  <li>
   Work independently to accomplish tasks to meet performance requirements
  </li>
  <li>
   Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques
  </li>
  <li>
   Assists the project team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exceptional communication and customer service skills
  </li>
  <li>
   Proven experience working as an Implementation Specialist
  </li>
  <li>
   Sound technical knowledge
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field is a plus
  </li>
  <li>
   Proficiency in all Microsoft Office applications and SQL database management systems is a plus
  </li>
  <li>
   The ability to work independently and as part of a team
  </li>
  <li>
   Excellent organizational and time management skills
  </li>
  <li>
   Detail-oriented
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prolonged periods sitting at a desk and working on a computer
  </li>
  <li>
   Must be able to lift up to 15 pounds at times
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary based on experience
  </li>
  <li>
   PTO and Sick leaves
  </li>
  <li>
   In-Patient Health insurance
  </li>
  <li>
   Provident fund and EOBI
  </li>
  <li>
   The work/life setup you need to be successful
  </li>
  <li>
   A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results
  </li>
  <li>
   The opportunity to work with amazing talent in a fast-growing company that really values its team
  </li>
  <li>
   Company sponsored training, workshops, education, and team building
  </li>
  <li>
   The chance to make a genuine impact on the company's growth
  </li>
  <li>
   Plenty of challenging work and the opportunity to stretch yourself
  </li>
  <li>
   Every day you'll get to work with amazing talent in a fast-growing company that really values their people
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 </em>
</div>


Onboarding Implementation Specialist

<div><p><b>About TCP (TimeClock Plus):</b></p><p>
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.</p><p><b>
As an Onboarding Specialist you will:</b></p><ul>
<li>Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team.</li>
<li>Perform remote install, configuration, and customer training.</li>
<li>Manage time and resources to facilitate multiple implementation projects simultaneously.</li>
<li>Ensures customer success and satisfaction in a friendly and courteous manner.</li>
<li>Maintains customer records by updating account information and task status using project management tools and methodologies.</li>
<li>Continually investigates product and gains industry knowledge to improve performance and skill set.</li>
<li>Work independently to accomplish tasks to meet performance requirements.</li>
<li>Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques.</li>
<li>Assists the project team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Exceptional communication and customer service skills.</li>
<li>Proven experience working as an Implementation Specialist.</li>
<li>Sound technical knowledge.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field is a plus.</li>
<li>Proficiency in all Microsoft Office applications and SQL database management systems is a plus.</li>
<li>The ability to work independently and as part of a team.</li>
<li>Excellent organizational and time management skills.</li>
<li>Detail-oriented.</li>
</ul><p><b>Physical Requirements:</b></p><ul>
<li>Prolonged periods sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
</ul><p><b>Benefits</b></p><ul>
<li>Competitive salary based on experience</li>
<li>PTO and Sick leaves</li>
<li>In-Patient Health insurance</li>
<li>Provident fund and EOBI</li>
<li>The work/life setup you need to be successful</li>
<li>A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results</li>
<li>The opportunity to work with amazing talent in a fast-growing company that really values its team</li>
<li>Company sponsored training, workshops, education, and team building.</li>
<li>The chance to make a genuine impact on the company&rsquo;s growth.</li>
<li>Plenty of challenging work and the opportunity to stretch yourself.</li>
<li>Every day you&rsquo;ll get to work with amazing talent in a fast-growing company that really values their people</li>
</ul><p><i>TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></p></div>

ORBIN

<p><b>Job Title: Customer Success &amp; Retention Manager (US Campaign)</b></p><p><b>Job Description:</b></p><p>We are seeking a dynamic and results-driven professional to join our team as a Customer Success &amp; Retention Manager (US Campaign). The ideal candidate will be responsible for managing client relationships, driving sales opportunities, and ensuring customer satisfaction across US campaigns. The role requires strong communication, sales acumen, and a solid understanding of SEO, Digital Marketing, and Web Development services.</p><p><b>Key Responsibilities:</b></p><ul><li>Act as the primary point of contact for clients, ensuring timely support and query resolution.</li><li>Build and maintain strong, long-term client relationships to drive retention and satisfaction.</li><li>Identify new business opportunities, generate leads, and convert prospects into clients.</li><li>Collaborate with the sales and marketing team to drive growth across SEO, Digital Marketing, and Web Development projects.</li><li>Conduct client onboarding, manage expectations, and ensure successful delivery of services.</li><li>Develop account strategies to achieve client goals and align with company objectives.</li><li>Provide regular performance reports, feedback, and upsell opportunities to clients.</li><li>Support the team in achieving monthly and quarterly sales targets for US-based campaigns.</li></ul><p><b>Requirements:</b></p><ul><li>2+ years of experience in Customer Support, Customer Success, Business.Development, or Sales Development (US campaign preferred).</li><li>Strong understanding of SEO, Digital Marketing, and Web Development services.</li></ul><p><b>Skills:</b></p><ul><li>Excellent communication, negotiation, and relationship management skills.</li><li>Ability to handle client queries with professionalism and deliver high-quality service.</li><li>Proven track record of meeting sales targets and ensuring client satisfaction.</li><li>Self-motivated, proactive, and results-oriented with a problem-solving mindset.</li></ul><p><b>Education:</b></p><ul><li>intermediate or bachelors.</li><li>excellent English communication skills</li></ul><p>benefits:</p><p>Salary + 6% Commission</p><p><b>Timings:</b></p><ul><li>07:00pm - 04:00am (Monday - Friday).</li></ul><p><b>Location: </b></p><p>Al-Hafeez Shopping Mall, Gulberg, Lahore.</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>customer service and retention manager: 2 years (Required)</li></ul><p>Work Location: In person</p>

Customer Success & Retention Manager(Closer)

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Constellation's Dealership Group (https://constellationdealer.com) provides software and related services to dealerships across North America. It is comprised of market leading product lines which offer mission critical software across the following specialized dealership markets: Outdoor Power Equipment (&ldquo;OPE&rdquo;), Power Sports, Agriculture, Lift Truck, RV, and Marine. The Constellation Dealership group is part of Constellation Software Inc., a Canadian-based company, with annual revenues of approximately $3.5 billion.</div><div></div><div>
Division Link: https://constellationdealer.com</div><div></div><div>
Position:</div><div>
The Constellation Dealership Groups OPE Business team is seeking a Customer Success Analyst to join our Lahore office. This role is pivotal in leveraging customer data to provide actionable insights that enhance the customer experience and reduce controllable attrition. The ideal candidate is analytical, customer-focused, and proactive, with the ability to translate complex data into clear recommendations for cross-functional teams.</div><div></div><div>
Key Responsibilities &amp; Outcomes:</div><ul><li>
Attrition Reduction: Deliver insights that help reduce controllable customer attrition by 15%.</li><li>
Customer Attrition Analysis:<ul><li>
Gather, validate, and reconcile data from multiple sources.</li><li>
Develop and maintain an exit interview process.</li><li>
Identify and share customer churn trends with management.</li></ul></li><li>
Net Promoter Score (NPS) Management:<ul><li>
Partner with a 3rd-party marketing provider.</li><li>
Manage customer lists, follow-up with non-respondents, and ensure system updates.</li><li>
Generate and analyze reports to identify customer sentiment trends.</li></ul></li><li>
Support Ticket Analysis:<ul><li>
Highlight recurring product or R&amp;D issues by analyzing support tickets.</li><li>
Recommend priority customers for proactive outreach.</li></ul></li><li>
Customer Health Reporting:<ul><li>
Create and distribute customer report cards (ticket statistics, product usage, survey results).</li><li>
Categorize customers into red, yellow, or green risk levels for management follow-up.</li></ul></li><li>
Ad-Hoc Analysis: Support leadership with one-time or special analytical projects as needed.</li></ul><div></div><div>
Core Competencies:</div><ul><li>
Financial &amp; Analytical Acumen: Ability to perform deep data analysis and translate findings into actionable strategies.</li><li>
Excel Expertise: Advanced proficiency with large datasets, pivot tables, data merging, integrations, reporting, and dashboard creation.</li><li>
Communication Skills: Strong written and verbal presentation abilities; capable of simplifying complex insights.</li><li>
Work Ethic: Proactive, efficient, and self-directed, with persistence in problem-solving.</li><li>
Collaboration: Strong interpersonal skills to effectively partner with cross-functional leadership teams.</li></ul><div></div><div>
Educational &amp; Technical Requirements:</div><ul><li>
Bachelor&rsquo;s degree (preferred in Accounting, Business Management, or related field).</li><li>
1&ndash;3 years of data analysis experience (Financial Planning &amp; Analysis, Sales Operations, Marketing, or related).</li><li>
Basic accounting knowledge preferred.</li><li>
Strong command of Microsoft Office, especially Excel (advanced level).</li><li>
Familiarity with Windows operating systems and basic hardware troubleshooting.</li><li>
Excellent attention to detail with the ability to learn quickly.</li><li>
Customer service orientation: polite, professional, and tactful in communication.</li><li>
Outstanding command of English (written and spoken); international exposure (North America/UK) is a plus.</li></ul><div></div><div>
Work Schedule:</div><ul><li>
Standard Hours: 9:00 AM &ndash; 6:00 PM (Eastern Standard Time).</li><li>
Flexibility: Must be willing to work weekends if required.</li></ul><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Success Analyst (Data Analyst)

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 Constellation's Dealership Group (https://constellationdealer.com) provides software and related services to dealerships across North America. It is comprised of market leading product lines which offer mission critical software across the following specialized dealership markets: Outdoor Power Equipment (&ldquo;OPE&rdquo;), Power Sports, Agriculture, Lift Truck, RV, and Marine. The Constellation Dealership group is part of Constellation Software Inc., a Canadian-based company, with annual revenues of approximately $3.5 billion.
 <br/>
 <br/>
 <strong>
  Division Link:
 </strong>
 https://constellationdealer.com
 <br/>
 <br/>
 <strong>
  Position
  <br/>
  <br/>
 </strong>
 The Constellation Dealership Groups OPE Business team is seeking a
 <strong>
  Customer Success Analyst
 </strong>
 to join our Lahore office. This role is pivotal in leveraging customer data to provide actionable insights that enhance the customer experience and reduce controllable attrition. The ideal candidate is
 <strong>
  analytical, customer-focused, and proactive
 </strong>
 , with the ability to translate complex data into clear recommendations for cross-functional teams.
 <br/>
 <br/>
 <strong>
  Key Responsibilities &amp; Outcomes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Attrition Reduction: Deliver insights that help reduce controllable customer attrition by 15%.
  </li>
  <li>
   Customer Attrition Analysis:
  </li>
  <ul>
   <li>
    Gather, validate, and reconcile data from multiple sources.
   </li>
   <li>
    Develop and maintain an exit interview process.
   </li>
   <li>
    Identify and share customer churn trends with management.
   </li>
  </ul>
  <li>
   Net Promoter Score (NPS) Management:
  </li>
  <ul>
   <li>
    Partner with a 3rd-party marketing provider.
   </li>
   <li>
    Manage customer lists, follow-up with non-respondents, and ensure system updates.
   </li>
   <li>
    Generate and analyze reports to identify customer sentiment trends.
   </li>
  </ul>
  <li>
   Support Ticket Analysis:
  </li>
  <ul>
   <li>
    Highlight recurring product or R&amp;D issues by analyzing support tickets.
   </li>
   <li>
    Recommend priority customers for proactive outreach.
   </li>
  </ul>
  <li>
   Customer Health Reporting:
  </li>
  <ul>
   <li>
    Create and distribute customer report cards (ticket statistics, product usage, survey results).
   </li>
   <li>
    Categorize customers into red, yellow, or green risk levels for management follow-up.
   </li>
  </ul>
  <li>
   Ad-Hoc Analysis: Support leadership with one-time or special analytical projects as needed.
   <br/>
  </li>
 </ul>
 <strong>
  Core Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Financial &amp; Analytical Acumen: Ability to perform deep data analysis and translate findings into actionable strategies.
  </li>
  <li>
   Excel Expertise: Advanced proficiency with large datasets, pivot tables, data merging, integrations, reporting, and dashboard creation.
  </li>
  <li>
   Communication Skills: Strong written and verbal presentation abilities; capable of simplifying complex insights.
  </li>
  <li>
   Work Ethic: Proactive, efficient, and self-directed, with persistence in problem-solving.
  </li>
  <li>
   Collaboration: Strong interpersonal skills to effectively partner with cross-functional leadership teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Educational &amp; Technical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree (preferred in Accounting, Business Management, or related field).
  </li>
  <li>
   1&ndash;3 years of data analysis experience (Financial Planning &amp; Analysis, Sales Operations, Marketing, or related).
  </li>
  <li>
   Basic accounting knowledge preferred.
  </li>
  <li>
   Strong command of Microsoft Office, especially Excel (advanced level).
  </li>
  <li>
   Familiarity with Windows operating systems and basic hardware troubleshooting.
  </li>
  <li>
   Excellent attention to detail with the ability to learn quickly.
  </li>
  <li>
   Customer service orientation: polite, professional, and tactful in communication.
  </li>
  <li>
   Outstanding command of English (written and spoken); international exposure (North America/UK) is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Schedule
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Standard Hours: 9:00 AM &ndash; 6:00 PM (Eastern Standard Time).
  </li>
  <li>
   Flexibility: Must be willing to work weekends if required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


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