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customer support

Resumecampus

Overview We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities <ol><li>Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.</li><li>Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.</li><li>Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.</li><li>Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.</li><li>Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.</li><li>Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.</li><li>Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.</li><li>Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.</li></ol> Qualifications <ul><li>High school diploma or equivalent (Bachelor's degree in a related field is a plus).</li><li>Previous experience in a customer support role is preferred but not mandatory.</li><li>Excellent communication skills, both written and verbal.</li><li>Empathetic and patient approach to handling customer inquiries and complaints.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using customer support software and tools.</li><li>Ability to work well in a team and adapt to a fast-paced environment.</li><li>Strong attention to detail and organization.</li></ul> Benefits <ul><li>Competitive salary.</li><li>Health and dental insurance.</li><li>Professional development opportunities.</li><li>Friendly and collaborative work environment.</li><li>Opportunities for career growth within the company.</li></ul> How to Apply If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

Customer Support Officer

Foodics

Customer Support Specialist OverviewFoodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.The Job in a NutshellAs a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times. Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

The Job in a Nutshell We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients inquiries and requests regarding Foodics products and overall incoming communication channels In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times! What Will You Do <ul> <li>Handle and provide the correct answers for client inquiries.</li> <li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li> <li>Document communication logs into our CRM and ticketing systems with accuracy.</li> <li>Train clients on using Foodics products using multiple virtual channels.</li> <li>Report daily events to team leaders and highlight areas where more attention may be needed.</li> </ul> What Are We Looking For <ul> <li>Bachelor s degree in any major. (Preferred)</li> <li>0 - 1 year of experience in call center or customer service roles.</li> <li>High fluency in the English language, especially speaking and communicating verbally. (Must)</li> <li>Excellent typing skills (Must).</li> <li>Comfortable and skilled in delivering training. (Preferred)</li> <li>Willing to work hard and with autonomy to handle customer cases till case resolution.</li> <li>Is naturally strong in communication, with great ability for problem-solving.</li> <li>Comfortable in conducting routine tasks while maintaining quality standards.</li> </ul> <ul><ul> </ul> </ul>

Dar Exchange LLC

Handle customer complaint management and resolution procedure effectively.
<ul>
<li>Maintain a thorough understanding of UAE consumer protection regulations related to money exchange services.</li>
<li>Monitor all the channels for complaint reporting and escalation (by email, Phone Numbers, Websites, and Social Media; and escalation at the branch level).</li>
<li>Effective respond and resolution within the turnaround time (TAT).</li>
<li>Address the confidentiality of Consumer Complaint information.</li>
<li>Maintain records and customer complaint log.</li>
<li>Maintain high level of professionalism when dealing with the customers and liaising with the internal and external parties.</li>
<li>Monitor and report unresolved complaint with 5 days after the end of every month to the Senior Management.</li>
<li>Timely and accurate regulatory reporting.</li>
<li>Design, liaise, and implement Consumer Education and Awareness Program Initiatives/Activities Plan for the entire year.</li>
<li>Timely and accurate internal reporting to the Manager-in-Charge</li>
<li>Reporting of the progress of the complaints and on noticeable trends to the Senior Management.</li>
<li>Provide annual customer service and consumer protection training to retail employees and staff.</li>
<li>Follow the proper record retention and documentation policy.</li>
</ul>

Confidential Company

<ul><li>Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.</li><li>Engage in active listening to thoroughly understand customer concerns, ensuring personalized and effective solutions.</li><li>Collaborate with cross-functional teams to resolve complex issues, providing feedback to improve products and services.</li><li>Educate customers on product features and best practices to enhance their overall experience and promote product usage.</li><li>Monitor and respond to customer inquiries across various channels, including email, chat, and social media.</li><li>Meet and exceed individual and team performance metrics, contributing to the overall success of the customer support department.</li><li>Document all customer interactions accurately to contribute to a knowledge base that enhances team performance.</li><li>Assist in training new team members, and sharing best practices to elevate overall service standards.</li></ul>

Customer Support Representative

QIC UAE

UAE Nationals onlyStudents, fresh graduates, or job seekersComputer literate and proficient in MS OfficeStrong communication and customer service skillsPunctual and committed

Customer Support Associate

ARK SHINY TRADING LLC

<ul><li>Respond promptly to customer inquiries via WhatsApp, Instagram, Facebook, TikTok, and Email.</li><li>Provide product details, quotations, and pricing to potential and existing customers.</li><li>Follow up on inquiries, quotations, and order confirmations to ensure smooth sales flow.</li><li>Attend walk-in customers at the office and assist them with product selection and purchases.</li><li>Coordinate with warehouse and logistics teams for order processing and dispatch.</li><li>Maintain accurate records of customer interactions, sales leads, and follow-ups.</li><li>Assist in executing marketing campaigns, promotions, and social media engagement.</li></ul>

Sales & Customer Support Executive

Explore 10000+ Customer support in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

10000 customer support jobs IN Dubai United Arab Emirates

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Sales & Customer Support Executive