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customer support representative Jobs in Lahore

customer support representative

customer support manager

Kontempo Digital

Job Title: Virtual Assistant (Remote &ndash; Night Shift, USA Time) Location: Onsite Work Hours: 6:00 PM &ndash; 3:00 AM (USA Time) Location: 111-K Sector k DHA Phase 1 LahoreJob Description:Kontempo Digital is seeking a highly organized and proactive Virtual Assistant to support our operations. This is an onsite position requiring strong communication skills, multitasking abilities, and experience with CRM tools.Key Responsibilities:<ul><li>Conduct cold calling to generate leads and follow up with potential clients.</li><li>Manage and update multiple CRM platforms, including Salesforce and QuickBooks, to track sales and client interactions.</li><li>Schedule and coordinate meetings efficiently.</li><li>Repost content across multiple business platforms.</li><li>Ensure timely completion of assigned tasks.</li><li>Respond promptly and professionally to inquiries.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or a related field (or equivalent qualification).</li><li>Excellent USA accent and strong English communication skills are a must.</li><li>Experience in call centers or a similar customer service role is preferred.</li><li>Ability to work effectively in a night shift (USA time).</li><li>Proficiency in using CRM software and other business tools.</li></ul>Why Join Us?<ul><li>Work with a dynamic and growing team.</li><li>Opportunity to enhance your skills in a professional environment.</li><li>Competitive compensation based on experience and performance</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support Manager/Calling Agent: 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Virtual Assistant

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
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 Bachelors or above
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 Customer support and other job experience preferred
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 Must be flexible to work in shifts
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 Good Written and Verbal English Communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Collaborative mindset
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 Customer service focus
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 Hands-on-problem solving ability
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 The ability to communicate technical information in a simple manner
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
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 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
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 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
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 Refer unresolved customer grievances or special requests to designated departments for further investigation
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 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive

Nessovo solutions

We are looking for a dynamic and proactive Customer Support Executive who can also take charge of upselling and converting leads into sales. This is a dual-role position where you&rsquo;ll handle customer queries, provide excellent support, and also focus on promoting our products/services to existing and potential clients.Key Responsibilities:<ul><li>Handle incoming customer queries via chat, email, and calls in a professional manner.</li><li>Build and maintain strong relationships with customers.</li><li>Understand customer needs and recommend suitable products/services.</li><li>Follow up with leads and convert them into paying customers.</li><li>Manage complaints or concerns quickly and efficiently.</li><li>Maintain accurate records of interactions and sales.</li><li>Collaborate with internal teams to ensure smooth customer experience.</li><li>Meet individual and team sales targets.</li></ul>Requirements:<ul><li>Excellent English communication skills (both spoken and written).</li><li>Strong interpersonal and customer-handling skills.</li><li>Must be confident, persuasive, and sales-oriented.</li><li>Positive attitude with a focus on customer satisfaction.</li><li>Ability to multitask and work under pressure.</li><li>Previous experience in customer support or sales is a plus.</li></ul>What We Offer:<ul><li>Competitive basic salary.</li><li>Attractive performance-based incentives/commissions.</li><li>Friendly and collaborative work environment.</li><li>Training and development opportunities.</li><li>Growth within the company.</li></ul>Job Type: Full-timeWork Location: In person

HR POD Careers

<div>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
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 4-5 years of experience in SaaS B2B in a similar capacity.
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 Proven experience managing Technical Support, NOC, and Contact Center Operations.
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 Strong leadership, coaching, and team-building abilities.
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 Excellent reporting, analytical, and problem-solving skills.
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 Familiarity with ITIL frameworks is a plus.
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 A customer-first mindset with a strong ability to manage escalations and deliver satisfaction.
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 Ability to perform under pressure and multitask effectively.
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 Willingness to manage on-call support or after-hours escalations when required.
 
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
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 Oversee technical support and NOC operations, including managing ticket queues and ensuring SLA compliance.
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 Act as the first point of escalation for complex or high-impact issues and ensure timely resolution.
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 Proactively monitor systems and address incidents to maintain service uptime.
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 Build and lead a high-performing team with the right mix of talent and potential to achieve organizational goals.
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 Continuously coach and train the team to meet Key Performance Indicators (KPIs) and maintain motivation.
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 Design training programs for Level 1 and Level 2 support engineers for smooth onboarding.
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 Conduct quarterly performance appraisals and manage ongoing performance improvements.
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 Foster a performance-oriented culture through positive competition and a collaborative learning environment.
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 Design, implement, and refine support processes, SOPs, and NOC workflows using ITIL best practices.
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 Conduct regular quality audits to ensure support interactions meet defined standards.
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 Ensure shift start reports are validated daily, and necessary actions are taken proactively.
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 Update internal knowledge bases and training materials.
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 Deliver a professional, proactive, and friendly support experience that strengthens customer trust.
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 Engage closely with customers during the Go-Live phase, ensuring they are trained and empowered to use the company's products effectively.
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 Handle customer escalations efficiently and with empathy to maintain satisfaction.
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 Conduct CSAT and NPS surveys, analyze feedback, and recommend corrective actions to leadership.
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 Work closely with Development, Customer Success, and Deployment teams to resolve complex queries and ensure smooth onboarding.
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 Share actionable insights with cross-functional teams to continuously improve support and product experience.
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 Monitor and analyze support KPIs, including resolution time, customer satisfaction, backlog, and escalations.
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 Present performance reports to leadership on a weekly, monthly, quarterly, and annual basis.
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 Use data-driven insights to optimize processes and team performance.
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 <li>
 Understand and implement the company's Information Security Management System (ISMS) policies across all relevant functions.
 
 </li>
 </ul>
</div>

Manager Technical Support (Onsite, Lahore, PKR Salary)

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Overlook the performance analysis, optimization, and process improvement suggestions for customer experience.
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 Use project management tools to track progress, escalate issues, and report on key performance indicators (KPIs) to the country leadership.
 </li>
 <li>
 Help identify areas for operational improvement, applying best practices to enhance customer experiences and streamline internal processes.
 </li>
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 Own the implementation of service functions to address customer pain points across the pre, live, and post-delivery stages, ensuring a stellar experience.
 </li>
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 Collaborate closely with cross-functional teams to drive customer touchpoint feedback analysis, organizing and recommending process improvements to enhance customer experience.
 </li>
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 Manage internal stakeholders to set expectations and influence decisions
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 Work with the Shared Service Centre to implement regional and global best practices for customer experience management.
 </li>
 <li>
 Work with product rollout teams to ensure seamless rollouts of new vendor products
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 Monitor and identify potential forces that impact customer satisfaction, actively working to leverage positive factors and mitigate negative ones.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4+ years of experience in analytical roles, particularly in customer experience, support and operations management.
 </li>
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 Hands-on experience delivering projects
 </li>
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 Ability to analyse data and use insights to drive decision-making and process improvement
 </li>
 <li>
 Proficiency in Excel and Google Workspace
 </li>
 </ul>
</div>

Manager, Customer Experience

365 Care Group Private Limited

Job Title: Customer Support Officer Job Location: Gulberg 3, Lahore Salary: Rs. 40,000 to 50,000 Job Type: Full Time Two Shifts:Morning: 11:00 a.m-11:00 p.mNight : 11:00 p.m-11:00 a.mWorking Days: 5Job Overview: We are looking for Customer Support Representative who can perform the following tasks:<ul><li>Perform daily Control Room Operations</li><li>Take Employees calls and provide accurate, satisfactory answers to their queries and concerns</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Shift confirmation messages from staff on daily basis</li><li>Updates Employee duties times through Roster Management System</li><li>Identifying, escalating priority issues and reporting to the high-level management.</li><li>Anticipate escalation and take over calls when needed</li><li>Other duties as assigned</li><li>Required training will be provided</li></ul>Skills required:<ul><li>English Communication Skills</li><li>Data Management/Office Organization Skills</li><li>Problem Solving Skills</li><li>Attention to detail</li><li>Professionalism</li><li>Multi-tasking</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>0-1 years experience required.</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Support Officer(Male)

Capitalwide Services Ltd

Job Title: Customer Support Executive CSRWorking Hours: 50 Hours Weekly (Rotational Shifts)Location: Gulberg III, Lahore.Job Duties<ul><li>Oversee UK operations from our 24/7 control room in Lahore.</li><li>Respond to client queries via phone calls, emails, WhatsApp, etc.</li><li>Schedule shifts for staff members.</li><li>Must be flexible and willing to work in both day and night shifts as part of a rotational schedule.</li></ul>Requirements:<ul><li>Minimum qualification: A-level or graduation.</li><li>At least 02 years of experience in an international (preferably UK) call center in operations, not in sales.</li><li>Minimum 1 year of work experience in a UK-based security company is mandatory.</li><li>Excellent English communication (both speaking and writing)</li><li>English proficiency should be at least 7 out of 10 overall (please do not apply if your English communication is not good).</li></ul>Note: Only apply if you are comfortable with rotational shifts, including both day and night shifts.Job Type: Full-timePay: Rs70,000.00 per monthApplication Question(s):<ul><li>Are you ok working in rotational day and night shifts?</li></ul>

Customer Support Executive CSR

Explore 1437+ Customer support manager in Lahore this September. Find roles across top companies and apply now to boost your career.

1437 customer support manager jobs IN Lahore

Virtual Assistant

Customer Support Executive

Customer Support Executive

Manager Technical Support (Onsite, Lahore, PKR Salary)

Manager, Customer Experience

Customer Support Officer(Male)

Customer Support Executive CSR