customer experience manager

marketing specialist

compliance support specialist Jobs in Giza

compliance support specialist

customer service operation manager Jobs in Giza

customer service operation manager

customer service representative Jobs in Giza

customer service representative

customer support specialist

Nasoft

<div>Nasoft is hiring a Customer Success Specialist for our client specialized in E-commerce and Digital Marketing.
Job Responsibilities:<ul><li>
Manage customer onboarding and provide training sessions on product usage.</li></ul><ul>
<li>Act as the main point of contact for assigned clients.
</li><li>Monitor customer activity to identify adoption trends and potential issues.</li>
<li>Provide proactive solutions to help clients achieve their business goals.</li>
<li>Coordinate with internal teams (Product, Support, Sales) to resolve customer concerns.</li>
<li>Collect and analyze customer feedback to drive product improvements.</li>
<li>Prepare and deliver reports on customer health, usage, and satisfaction.</li>
<li>Promote upselling and cross-selling opportunities when applicable.</li>
<li>Ensure high retention and contract renewal rates</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or related field.
</li><li>1&ndash;3 years of experience in Customer Success, Account Management, or Customer Support (preferably in SaaS).</li>
<li>Proven experience managing client relationships and delivering positive outcomes.
</li><li>Familiarity with SaaS platforms, CRM systems, or customer engagement tools.
</li><li>Experience working in a fast-paced, tech-driven environment.</li>
<li>Excellent communication and interpersonal skills.
</li><li>Strong problem-solving and conflict-resolution abilities.
</li><li>Ability to analyze customer data and interpret usage metrics.
</li><li>Organizational and time management skills with attention to detail.
</li><li>Technical aptitude to understand SaaS platforms, APIs, and integrations (basic level required).</li>
</ul>Benefits
Benefits &amp; Working Conditions:<div><ul><li> 
 Working days: Sunday to Thursday (Friday and Saturday off)</li><li> Working hours: 9:00 AM &ndash; 6:00 PM
</li><li>Health and Social Insurance</li><li>Learning &amp; Development programs (L&amp;D)</li></ul></div><ul><li>Gym Subscription Discount</li></ul> 
 Job Location: El Sheikh Zayed, Giza (Hybrid)</div>

Customer Success Specialist

EVA Pharma

<div>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members. 
Job Summary 
We are seeking a passionate and talented Compliance Support Specialist to join our dynamic team.
The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.
Key Responsibilities:
<ul><li>Conduct regular field audits of commercial activities, including HCP visits, promotional events, cycle meetings, and new launches.</li>
<li>Monitor the distribution, use, and storage of promotional materials based on the company's strategy and policies.</li>
<li>Identify areas of risk and improvement, delivering insightful solutions based on live monitoring activities.</li>
<li>Audit digital tools and platforms, including sales trends, field force visits, and activities.</li>
<li>Audit the third-party and vendors engaged in commercial operations.</li></ul> 
Requirements<ul><li>
Bachelor&rsquo;s Degree in Pharmaceutical Sciences.
</li></ul><ul><li>1-2 years of experience in a pharmaceutical field auditing.</li>
<li>Strong analytical, observation, and reporting skills.</li>
<li>High ethical standards, attention to detail, and confidentiality.
</li><li>Good Communication and interpersonal skills.</li></ul></div>

Compliance Support Specialist

Concentrix

NEW LOB#Concentrix is hiring customer support specialists for an English accountRequirements:-High English level (B2)-customer service experience preferableBenefits:* Salary 16,250k Gross + up to 12 k bonus* Paid training* Social and medical insurance* Rotational shifts (2 PM-7 AM)Job Types: Full-time, Contract, New grad Contract length: 12 monthsPay: E&pound;162,500.00 per monthApplication Question(s):<ul><li>Are you a grad?</li><li>Are you okay with night shifts?</li></ul>

Customer Service Representative

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
JOB PURPOSE
To professionally handle inbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers. In addition, to apply the sales techniques during the inbound calls for eligible customers while abiding with the approved scripts to achieve the set sales targets for the branch in the sky strategy.
KEY ACCOUNTABILITIES
Customer Calls Handling
1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs &amp; concerns.
2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
3. Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.
4. Liaise with other departments to ensure proper closure of pending customers inquires/requests.
5. Ensure high service quality during inbound calls interactions, and handle customer&rsquo;s complaints according to the Contact Center approved standards to maintain customer satisfaction.
6. Apply the sales techniques during the inbound calls for eligible customers / products while abiding with the approved scripts to achieve the set sales targets for the branch in the sky strategy.
7. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.
Post content on CIB official social media platforms (if needed) &amp; within the agreed quality levels to maintain customer satisfaction.<div> 
</div></div><div>
Qualifications<div></div> 
 Qualifications &amp; Experience
&sect; Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or its equivalent.
&sect; 0 &ndash; 1 years of experience
Skills
&sect; Excellent command of English and Arabic languages
&sect; Proficient user of MS Office
&sect; Reliable, energetic and cooperative<ul><li>
Excellent communication skills</li></ul><div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 4</div><div>
Work Locations: SMART VILLAGE BLDG. 4</div><div>
Job: Front Liner</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Rotating</div><div>
Job Type: Full-time Employee</div></div>

CONTACT CENTER INBOUND AGENT | OUTSOURCE

Employ me

Job Description: Junior Online ModeratorPosition: Junior Online Moderator Company: Toothify Location: Sheikh Zayed, Giza, Egypt (On-site) Job Type: Full-Time, PermanentAbout Toothify: Toothify is a leading and innovative online marketplace dedicated exclusively to the dental community. We connect dental professionals, clinics, and hospitals with trusted suppliers of high-quality dentistry equipment, supplies, and technology across Egypt and the wider region. Our mission is to empower dental practices by simplifying procurement and fostering a professional network built on trust and quality.Position Summary: We are seeking a diligent and communicative Junior Online Moderator to be the guardian of our online community's experience. Based in our Sheikh Zayed office, you will be the first point of contact for our users, ensuring our platform remains a professional, respectful, and valuable resource. You will monitor user-generated content, enforce community guidelines, and provide frontline support to maintain Toothify's reputation for excellence and trust.Key Responsibilities:<ul><li>Content Moderation: Monitor all user-generated content (product listings, reviews, comments, forum posts, and direct messages) in a timely manner to ensure they comply with Toothify&rsquo;s community guidelines and professional standards.</li><li>Policy Enforcement: Identify, flag, and escalate inappropriate, fraudulent, or low-quality content. Take appropriate action as per established protocols, including content removal, user warnings, and reporting.</li><li>User Support: Serve as the first line of response to user inquiries and reports received via the platform&rsquo;s reporting system and dedicated support email. Provide clear, professional, and helpful communication.</li><li>Quality Assurance: Review new product listings and supplier profiles for completeness, accuracy, and compliance with categorization rules.</li><li>Feedback Loop: Document common user issues, complaints, and trends to provide structured feedback to the Product, Marketing, and Senior Management teams to help improve the platform.</li><li>Crisis Management: Assist in managing potential PR or community issues by escalating critical incidents to the Community Manager or team lead immediately.</li><li>Platform Expertise: Maintain an in-depth and up-to-date understanding of the Toothify platform&rsquo;s features, guidelines, and best practices.</li><li>Order Flow: Follows up on the order execution from the start to the end to make sure that the client is satisfied (the client adding it to the portal to the vendor receiving it and preparing it to the carrier receiving the order from the vendor to the client receiving the order and paying for it )</li></ul>Qualifications and Requirements:<ul><li>Nationality: Egyptian national preferred.</li><li>Bachelor&rsquo;s degree in Communications, Journalism, Business, or a related field is a plus, but not mandatory.</li><li>Language Skills:</li><li>Fluent (Native-level) Arabic: Excellent written and verbal communication skills with a strong command of modern standard Arabic and common dialect.</li><li>Professional English: Strong written and spoken English is essential for reviewing technical listings and communicating with a diverse user base.</li><li>Technical Skills: Strong familiarity with digital platforms, social media, and online communities. Proficiency with basic computer applications (e.g., Google Workspace, Microsoft Office).</li><li>Soft Skills:</li><li>Exceptional attention to detail and a keen eye for spotting inconsistencies.</li><li>Impeccable judgment and a strong sense of ethics and fairness.</li><li>Excellent interpersonal and communication skills, with a patient and empathetic approach to user support.</li><li>Ability to work independently with minimal supervision as well as collaboratively within a team.</li><li>Resilience and the ability to handle exposure to sensitive or negative content professionally.</li></ul>Ideal Candidate Profile:<ul><li>A recent graduate or someone with 0-1 years of experience in customer support, content moderation, or a similar online role.</li><li>A keen interest in e-commerce, online marketplaces, and the healthcare/medical field is a significant advantage.</li><li>Discreet, trustworthy, and understands the importance of confidentiality.</li></ul>What We Offer:<ul><li>A competitive salary packages.</li><li>Social insurance in accordance with Egyptian law.</li><li>A vibrant and supportive work environment in a modern Sheikh Zayed office.</li><li>Opportunities for professional growth and training in community management and digital marketing.</li><li>Being a key part of a growing startup that is transforming the dental industry in Egypt.</li></ul>Job Type: Full-timePay: E&pound;6,000.00 - E&pound;8,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Website administration: 1 year (Required)</li><li>Social Media Moderation: 1 year (Required)</li></ul>

Juior Sales Modrator

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
To continue to drive process excellence within our transportation business, we are currently looking for a continuous improvement junior specialist which we call it internally (ACES Specialist). 
As an ACES (Amazon Customer Excellence Systems) Specialist, you will drive process standardization on Egypt Last mile logistics operations. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations, first mile stations, line haul operations providing station with sufficient knowledge and appropriate tools to improve performance. 
 
Main responsibilities: 
As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You will support of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates. 
 
Support improvement of OTR (on the road), UTR (under the roof), Linehaul performance, mainly productivity metrics like shipments per route, truck utilization, throughput per hour, process path rates, deliveries per paid hour etc. 
 
Contribute to deployment of process standards and upgrades within the delivery station partnering with station management and several stakeholders. 
 
Support development and continuous piloting of process improvements and ongoing benchmarking initiatives. 
 
This role will be based in the delivery stations. You are willing to work in non-traditional shift patterns which include nights. 
 
About the team 
You will be joining ACES EG cost and productivity team, focusing on EG productivity improvement agenda.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>1+ years of Microsoft Office products and applications experience</li><li>High school or equivalent</li><li>Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach</li><li>Work 40 hours/week, and overtime as required</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>2+ years of Microsoft Office products and applications experience</li><li>1+ year work experience in any field</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

ACES Specialist, AMZL

اورنچ مصر

<div>About the job LEAD, MARKETING FIXED SEGMENT
<div>Purpose of the job

As a Senior Marketing Specialist Fixed Broadband (Home DSL) at Orange Egypt, you will be responsible for growing and managing the DSL customer base through strategic marketing initiatives. Your role includes driving customer acquisition, retention, and lifecycle management by identifying key market triggers and developing compelling offers. You will work cross-functionally to ensure successful go-to-market execution, continuous market analysis, and deliver outstanding customer experience across all touchpoints.

Duties and responsibilities

Product &amp; Segment Strategy
<ul>
<li>Identify key growth drivers and revenue levers in the DSL segment to develop data-driven marketing campaigns.</li>
<li>Understand customer demographics, behaviors, and socioeconomic segments to tailor campaigns and offers effectively.</li>
<li>Detect upgrade and migration barriers and provide actionable solutions to enhance adoption.</li>
</ul>
Acquisition &amp; Retention
<ul>
<li>Design and implement compelling acquisition and retention offers to grow the customer base and reduce churn.</li>
<li>Lead concept development and go-to-market planning for new launches, securing internal alignment and approvals.</li>
</ul>
Marketing Communications
<ul>
<li>Prepare briefs for Comms teams and oversee the development of campaign materials across all channels (portal, app, IVR, etc.).</li>
<li>Develop and update sales scripts and customer service tools to support offer conversion and upselling.</li>
</ul>
Ensure consistent product messaging, positioning, and value proposition across customer touchpoints.

Cross-Functional Collaboration
<ul>
<li>Collaborate with Project Management, IT, Regulatory, and technical teams to ensure the smooth rollout of new products and features.</li>
<li>Attend testing sessions and lead product readiness assessments ahead of launch.</li>
<li>Coordinate with the external relations team to ensure competitive alignment and readiness.</li>
</ul>
Reporting &amp; Analysis
<ul>
<li>Generate, keep and present regular status reports, competitive analysis, and historical market movement logs.</li>
<li>Provide &amp; track monthly KPIs reports &amp; forecasts.</li>
</ul>
Training &amp; Enablement
<ul>
<li>Ensure briefings delivery for customer care and sales teams on product updates and new launches.</li>
<li>Ensure all frontline teams are equipped with updated knowledge on DSL offerings and their benefits.</li>
</ul>
Product Lifecycle Management
<ul>
<li>Lead product concept testing to assess market readiness and acceptance before rollout.</li>
<li>Define detailed IT/business requirements to support system integration and reporting needs.</li>
</ul>
Drive pricing strategies aligned with revenue and profitability goals.

Job specification

Education

bachelors degree in marketing, business administration or a related field

Skills and Abilities
<ul><li>
2+ years of experience in product marketing preferably in telecom, technology, or fast-moving consumer services.</li><li>
Good understanding of home connectivity/internet technologies, market trends, and consumer behavior.</li><li>
Excellent project management and cross-functional collaboration skills.</li><li>
Proficient in data analysis, pricing, and customer lifecycle management.</li><li>
Excellent communication skills in Arabic and English.</li><li>
Familiarity with Orange Egypt's systems, services, and customer experience standards is an advantage.</li></ul></div></div>

LEAD, MARKETING FIXED SEGMENT

Explore 224+ Customer support specialist in Giza this September. Find roles across top companies and apply now to boost your career.