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customer service ( rotational morning shifts) Jobs in Giza

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customer support representative

customer service operation manager

HONOR

<div>
 <p>
  <strong>
   About HONORdh
  </strong>
 </p>
 <p>
  HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 </p>
 <p>
  For more information, please visit HONOR online at https://www.hihonor.com/fr/
 </p>
 <p>
  <br/>
 </p>
 <p>
  Privacy notice for FR: https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1346&amp;country=fr&amp;branchId=0&amp;langCode=fr-fr
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position: Customer Service Operation Manager
  </strong>
 </p>
 <p>
  <strong>
   Job location: 26th July street, Touristic Zone, 6th of October, Giza, Egypt.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHERE YOUR EXPERTISE IS NEEDED
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Use call center management methodology to manage BPO and push it improve.
  </li>
  <li>
   Resolve customer issues Including not limited to technical\ecommerce\logistics\finance\return escalated from BPO by communicate with/push different department of Honor.
  </li>
  <li>
   Output guidance and training BPO to improve their skill.
  </li>
  <li>
   Lead some key projects and create the process and output the operation guidance/procedure.
  </li>
  <li>
   Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
  </li>
  <li>
   Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
  </li>
  <li>
   Output some reports.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE ARE LOOKING FOR
  </strong>
 </p>
 <ul>
  <li>
   At least 6 years call center experience. At least 2 years project management experience for managing 30FTE.
  </li>
  <li>
   Good communication skill and be good at pushing other department and supplier to improve
  </li>
  <li>
   Be good at creating PPT and presentation. Be good at excel and call center business data analysis. Be good at creating business report.
  </li>
  <li>
   Self-motivated, Result oriented.
  </li>
  <li>
   Bachelor&rsquo;s degree or above
  </li>
  <li>
   <strong>
    English is mandatory, French will be a plus.
   </strong>
  </li>
 </ul>
 <p>
  Please, send us your resume in English or French.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Honor, we celebrate Diversity&amp;Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com &amp; francehr@honor.com.
 </p>
</div>


Customer Service Operation Manager

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
Job Purpose</p>
<p>
Provide effective and efficient 1st level of support to all CIB Staff/GTS clients to resolve the reported challenges in order to enable different business areas proceeding with their daily work smoothly.</p>
<p>
Description</p>
<p>
Service Desk Handling</p>
<p>
1. Provide single point of contact for CIB end users/GTS clients regarding IT incidents and requests through phone calls, online tickets, to resolve and offer technical support for related IT issues.</p>
<p>
2. Receive, log all interaction/ incidents and manage calls from CIB end users/GTS clients via phone, email, and online tickets, and deliver proactive actions to maintain high level of customer satisfaction.</p>
<p>
3. Take ownership of users&rsquo; interactions/incidents, follow up on the status of problems on behalf of the user, and communicate progress in a timely manner, to ensure that cases are resolved.</p>
<p>
4. Escalate IT services incidents and Requests, which cannot be resolved within agreed time scale to the 2nd line of support, to resolve the cases successfully.</p>
<p>
5. Follow Up on 2nd line of support on daily basis for all pending cases, to ensure that cases are resolved.</p>
<p>
6. Deliver proactive actions to maintain high level of customer satisfaction.</p>
<p>
7. Meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Manager to Improve efficiency, ensure cost effectiveness and increase customer satisfaction.</p>
<p>
8. Participate in team projects that enhance the quality or efficiency of IT support.</p>
<p>
9. Perform technical troubleshooting and problem resolution including, Printing management, Telephony, Client computing applications, and User and password management, to resolve end users incidents and/or requests.</p>
<p>
Policies, Processes and Procedures</p>
<p>
10. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p>
<p>
Day-to-day Operations</p>
<p>
11. Follow the day-to-day operations related to own jobs in the Service Management department to ensure continuity of work</p>
<p>
Compliance</p>
<p>
12. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks&quot;</p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications &amp; Experience:</p>
<p>
o Bachelor&rsquo;s degree of Computer Engineering/Computer science or its equivalent</p>
<p>
o Analyst: 0 - 2 years of experience, Senior Analyst: 3 - 5 years of experience</p>
<p>
o Good qualifications in Computers / Communication Engineering</p>
<p>
o An ITIL qualification is a plus</p><p></p><p><br>
Skills:</p>
<p>
o Good command of English and Arabic languages</p>
<p>
Excellent communication skills</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

SERVICE DESK TECHNICAL ANALYST - (Outsource)

Ariston Group

<div><div><div><div><div><p>Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.</p><p><br>
 Location: Giza, Egypt<br>
 Full-time</p><br>
<p></p>
<p>
As <b>Logistics Export Specialist</b>, you manage the daily operation of all plant logistic warehouse activities like export procedure, follow up from order management till delivery.</p><br>
<p></p>
<p><b>
Key Activities</b></p>
<ul>
<li>Coordinate warehouse activities for raw materials and finished products.</li>
<li>Finished products logistics from plant warehouse to external warehouse (both physical and system management).</li>
<li>Warehouse movements accountability.</li>
<li>Warehouse daily loadings monitoring and export shipments planning from plant warehouse and external warehouse.</li>
<li>Daily acquisition and monitoring of export orders, both intercompany and direct customers in coordination with central team and external suppliers.</li>
<li>Document preparation for export shipment together with forwarder.</li>
<li>Best loading capacity definition for each shipment, monitoring and root causes inefficiency identification.</li>
<li>Export shipments planning from plant warehouse and from external warehouse.</li>
<li>Carriers&rsquo; performances monitoring.</li>
<li>Guarantee carrier&rsquo;s transport tariff applied based on Procurement awarding.</li>
<li>Support for Customs clearance operations export finished products.</li>
<li>Monthly costs closures support.</li>
<li>Measure and compare Level of Service and Economics to target levels.</li></ul><br>
<p></p>
<p><b>
Requirements</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.</li>
<li>A solid 3-5 years of experience in a similar role in supply chain, logistics, or operations roles.</li>
<li>Understanding of international trade regulations and customs procedures.</li>
<li>Good understanding of the principles of logistics, demand forecasting, inventory management, and procurement processes.</li>
<li>Experience with principles of logistics (transportation, warehousing and distribution).</li>
<li>Familiarity with SAP.</li>
<li>Ability to analyze supply chain data to identify trends, inefficiencies, and opportunities for improvement (Excel, Power BI, etc.).</li>
<li>Strong analytical and critical thinking skills to resolve supply chain disruptions.</li>
<li>Excellent verbal and written communication for coordinating stakeholders.</li>
<li>Attention to detail, time management, adaptability, team collaboration, customer-focused mindset.</li>
<li>Fluency in Arabic and English.</li></ul><br>
<p></p>
<p>
We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.</p>
</div></div></div></div><div><div><div><div>Location:
GIZA, EG, 11835
</div></div></div></div><div><div><div><div>Posting Date: Nov 13, 2025</div></div></div></div></div><p></p>

LOGISTICS EXPORT SPECIALIST

Nestlé

<div><p><b>6th of October Factory (Rotating Shifts)</b></p><p></p><p><b><br>
Main Purpose of Job</b></p><p>
Responsible for the efficient operation of a manufacturing department or the production lines including the supervision of operators and responsibility for costs, quality, housekeeping, etc. during different shifts.</p><p></p><p><b><br>
Key Outputs:</b></p><ul><li>
Planning, organizing and controlling production program according to the schedule is committed.</li><li>
Coordinate with maintenance for needed set up or repair of line or machine or accessories. and reviews checklist or log sheet to ensure completeness and accuracy.</li><li>
Ensure operation according to standard procedure and producing the products according to the quality standards and specification and ensuring safety and maintaining environment policy in the conduct of production operation</li><li>
Reviews variance reports and takes corrective action to eliminate repetitive occurrence. Continuously analyses the source of problems affecting the quality, efficiency &amp; losses.</li><li>
Ensures that Hygiene rules &amp; GMP are strictly in place ensures adequate training, whether formal or informal is given to all line personnel under his responsibility.</li><li>
Coordinates with QA laboratory for quality related issues to materials or finished products or packaging materials.</li><li>
Coordinates with maintenance supervisors on matters related to machine repair or set up for smooth operation.</li><li>
 Responsible for daily, weekly and monthly inventory</li></ul><p></p><p><b><br>
Required Skills:</b></p><ul><li>
1 - 3 years experience in a technical field, preferably food manufacturing or consumer goods industry</li><li>
University graduate or equivalent (preferred engineering)</li><li>
Supervisory experience (with Production teams, contractors)</li><li>
Participation in multi-disciplinary teams aiming to process or packing optimization</li><li>
Work following defined KPIs/Objectives, and proactively tracking them</li><li>
Excellent English skills</li><li>
Excellent communication and leadership skills</li><li>
Agility to work in rotating shifts</li></ul></div>

Assistant manager, Production Shift Supervisor

TaskUs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   About TaskUs:
  </strong>
 </strong>
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 <br/>
 <br/>
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 <br/>
 <br/>
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 <br/>
 <br/>
 <strong>
  <strong>
   What We Offer:
  </strong>
 </strong>
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 <br/>
 <br/>
 So what does an
 <strong>
  Operations Manager
 </strong>
 really do?
 <br/>
 <br/>
 Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role!
 <br/>
 <br/>
 Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager.
 <br/>
 <br/>
 Imagine yourself going to work with one thing on your mind: client satisfaction. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.
 <br/>
 <br/>
 As you look at your tasks for the day, you know that as an Operations Manager , you need to constantly touch base with your Team Leaders. This includes not just your employees but also reviewing the data of their KPIs (AHT, CSAT, Service Levels). You must also coordinate with other departments because TaskUs as a whole is dependent on operations -- it is the heart of the business. You need to be able to solve problems especially with the struggle of moving one person from one campaign to another.
 <br/>
 <br/>
 As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time.
 <br/>
 <br/>
 Do you have what it takes to become an Operations Manager?
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Someone who already has the skills to even call themselves a Manager! In other words, someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in a customer experience operations and management.
  </li>
  <li>
   Someone who's responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment . Someone who can lead and is great in analyzing situations and data .
  </li>
  <li>
   Fluent in English
  </li>
  <li>
   Good to have but not required: fluent in Spanish
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   How We Partner To Protect You:
  </strong>
 </strong>
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 <br/>
 <br/>
 <strong>
  <strong>
   DEI:
  </strong>
 </strong>
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 <br/>
 <br/>
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 <strong>
  https://www.taskus.com/careers/ .
  <br/>
  <br/>
 </strong>
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 <br/>
 <br/>
 Req Id: R_2503_4164
 <br/>
 <br/>
 Posted At: Thu Mar 20 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>


Operations Manager

FedEx

<div><p>Clearance &amp; Brokerage Operations; Brokerage Admin Services; Clearance Customer Service; Cage Handling</p><p><br>
Supports manager by taking supervisory responsibility for day-to-day coordination of team activities. Ensuring that processes and procedures are completed promptly and consistently and that team activities are in line with company goals and regulatory requirements.</p><p><br>
Leadership Skills;Interpersonal Skills;Problem Solving Skills;Planning &amp; Organizing Skills;Accuracy &amp; Attention to Detail</p><p><br>
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.</p><p>
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.</p><h2 class="jobSectionHeader"><b>
Our Company</b></h2><p>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.</p><h2 class="jobSectionHeader"><b>
Our Philosophy</b></h2><p>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.</p><h2 class="jobSectionHeader"><b>
Our Culture</b></h2><p>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</p></div><p></p>

Operations Supervisor

<div>
 Clearance &amp; Brokerage Operations; Brokerage Admin Services; Clearance Customer Service; Cage Handling
 <br/>
 <br/>
 Supports manager by taking supervisory responsibility for day-to-day coordination of team activities. Ensuring that processes and procedures are completed promptly and consistently and that team activities are in line with company goals and regulatory requirements.
 <br/>
 <br/>
 Leadership Skills;Interpersonal Skills;Problem Solving Skills;Planning &amp; Organizing Skills;Accuracy &amp; Attention to Detail
 <br/>
 <br/>
 FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
 <br/>
 <br/>
 Our Company
 <br/>
 <br/>
 FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
 <br/>
 <br/>
 Our Philosophy
 <br/>
 <br/>
 The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
 <br/>
 <br/>
 Our Culture
 <br/>
 <br/>
 Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.
</div>


Explore 154+ Customer service operation manager in Giza this December. Find roles across top companies and apply now to boost your career.

154 customer service operation manager jobs IN Giza

Customer Service Operation Manager

SERVICE DESK TECHNICAL ANALYST - (Outsource)

LOGISTICS EXPORT SPECIALIST

Assistant manager, Production Shift Supervisor

Operations Manager

Operations Supervisor

Operations Supervisor