customer experience manager

product manager – operations excellence Jobs in Giza

product manager – operations excellence

customer service representative Jobs in Giza

customer service representative

customer success specialist

customer support executive

customer service operation manager

HONOR

<div>
 <p>
  <strong>
   About HONORdh
  </strong>
 </p>
 <p>
  HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 </p>
 <p>
  For more information, please visit HONOR online at https://www.hihonor.com/fr/
 </p>
 <p>
  <br/>
 </p>
 <p>
  Privacy notice for FR: https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1346&amp;country=fr&amp;branchId=0&amp;langCode=fr-fr
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position: Customer Service Operation Manager
  </strong>
 </p>
 <p>
  <strong>
   Job location: 26th July street, Touristic Zone, 6th of October, Giza, Egypt.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHERE YOUR EXPERTISE IS NEEDED
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Use call center management methodology to manage BPO and push it improve.
  </li>
  <li>
   Resolve customer issues Including not limited to technical\ecommerce\logistics\finance\return escalated from BPO by communicate with/push different department of Honor.
  </li>
  <li>
   Output guidance and training BPO to improve their skill.
  </li>
  <li>
   Lead some key projects and create the process and output the operation guidance/procedure.
  </li>
  <li>
   Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
  </li>
  <li>
   Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
  </li>
  <li>
   Output some reports.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE ARE LOOKING FOR
  </strong>
 </p>
 <ul>
  <li>
   At least 6 years call center experience. At least 2 years project management experience for managing 30FTE.
  </li>
  <li>
   Good communication skill and be good at pushing other department and supplier to improve
  </li>
  <li>
   Be good at creating PPT and presentation. Be good at excel and call center business data analysis. Be good at creating business report.
  </li>
  <li>
   Self-motivated, Result oriented.
  </li>
  <li>
   Bachelor&rsquo;s degree or above
  </li>
  <li>
   <strong>
    English is mandatory, French will be a plus.
   </strong>
  </li>
 </ul>
 <p>
  Please, send us your resume in English or French.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Honor, we celebrate Diversity&amp;Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com &amp; francehr@honor.com.
 </p>
</div>


Customer Service Operation Manager

Confidential

<p>Grand Technology is seeking a motivated and enthusiastic <strong>Food Crew</strong> member to join our C Store team in <strong>Giza, Egypt</strong>. This is a <strong>full-time</strong> position offering a fantastic opportunity to work in a fast-paced retail environment. As a Food Crew member, you will play a vital role in providing excellent customer service and ensuring the smooth operation of our food service area. You will be responsible for preparing and serving food, maintaining a clean and organised workspace, and adhering to all food safety regulations.<br><br><strong>Responsibilities:</strong></p><p><br>* Prepare and serve food items according to established recipes and procedures.<br>* Operate food service equipment, such as grills, fryers, and ovens.<br>* Maintain a clean and sanitary work area, including food preparation surfaces and equipment.<br>* Provide friendly and efficient customer service, addressing customer inquiries and resolving any issues.<br>* Ensure compliance with all food safety and hygiene regulations.<br>* Stock and replenish food supplies as needed.<br>* Assist with other tasks as assigned by the store manager.<br><br><strong>Qualifications:</strong></p><p><br>* Previous experience in food service or a related field is desirable but not essential.<br>* Excellent customer service skills.<br>* Strong communication and interpersonal skills.<br>* Ability to work effectively in a fast-paced environment.<br>* Ability to work as part of a team.<br>* Commitment to maintaining high standards of hygiene and food safety.</p>

food Crew (C Store)

GB Corp

<div>
 <p>
  <strong>
   Job Description :
  </strong>
 </p>
 <ul>
  <li>
   Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvements.
  </li>
  <li>
   Maintain standards of performance of operation teams through effective coaching and performance management and make recommendations for changing sales roles, covering models, or team configurations to maximize sales productivity.
  </li>
  <li>
   Identify and track key KPIs for parts, and devises plans and initiatives for improvement.
  </li>
  <li>
   Ensure that all discounts given under the GB policies.
  </li>
  <li>
   Ensure that the Parts Operation staff support GB Auto Workshops to increase the customer retention to achieve Service Goals and realize incremental profits
  </li>
  <li>
   Maximize customer satisfaction to become 90 % to maximize customer loyalty by Enhancement of Brand Awareness&amp; ensuring standards for quality, customer service, health, and safety met.
  </li>
 </ul>
 <p>
  <strong>
   Job Requirements :
  </strong>
 </p>
 <ul>
  <li>
   Educational Requirements - Degree in Engineering.
  </li>
  <li>
   Required Industry Experience - Essential to have at least 7 years&rsquo; experience or 4 years in a similar sales position in the automotive industry.
  </li>
  <li>
   Technological Requirements: MS office
  </li>
  <li>
   Very Good in English Language
  </li>
 </ul>
</div>


Service Spare Parts Operation Senior Manager

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose:</b></h2>
</div><div><p>
Hardware Operation Specialist is responsible for the management and maintenance of all business&rsquo;s IT assets. Will be also responsible to perform Physical Asset verification and provide evidence of compliance.</p><p>
To provide operational support for all VOIS EG assets such as laptops and desktops in VOIS EG serving 10K employees approximately to meet the expected availability and performance.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key accountabilities and decision ownership:</b></h2><br>
</div><div><p><b>
</b></p><ul><li>Responsible for organizing, and implementing any new assigned service operations.</li><li>
Engaging and driving projects within Office IT area and make sure all timelines are achieved.</li><li>
Handle new projects ideas till getting live.</li><li>
Implementing Cost Saving ideas and achieve the required efficiency based on the yearly target</li></ul><p></p><p><b><br>
Technical Operation:</b></p><ul><li>
Manage team day-to-day hardware operations.</li><li>
Floor walks to identify any damaged or un-used Assets</li><li>
Manage exit clearances (IT Asset)</li><li>
Handling customer escalations and ensure proper handling to improve customer satisfaction and productivity.</li><li>
Asset management process adherence.</li><li>
Follow-up on the daily health checks and operational excellence activities.</li><li>
Manage exit clearances (IT Asset)</li><li>
Laptop and desktops imaging</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core competencies, knowledge and experience:</b></h2>
</div><div><ul><li>Service Support and troubleshooting.</li><li>
Professional Business communication skills.</li></ul><p>
Strong analytical thinking.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Must have technical / professional qualifications:
&#61607;</b></h2></div><div><p>BSC in Engineering or Computer Science</p><p>
Work Experience:<br>
1. 4 years of experience in IT Support/ auditing and tracking function. Among which at least 3 years in leading position.<br>
2. Professional level in Microsoft Office is a must<br>
Personal skills:<br>
3. Interpersonal skills.<br>
4. Business and customer oriented.<br>
5. Dedication, sense of ownership.<br>
6. Ability to work in teams.<br>
7. Can work on shift basis to cover whole week<br>
8. Excellent oral and written communication skills.<br>
9. Preferably experience in a large production environment.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
#VOIS #BeUnrivalled #Createthefuture</b></h2></div></div></div></div><div></div>

Hardware Operation Specialist (VOIS)

CHINT

<div>
 <p>
  <strong>
   Founded in 1984, CHINT is a global smart energy leader, operating in 150+ countries with 50,000+ employees. With 4 R&amp;D centers, 6 marketing regions, and 16 manufacturing bases, CHINT achieved $18B revenue in 2022 and has ranked among China&rsquo;s Top 500 Enterprises for over 20 years.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job Summary
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Service Engineer
  </strong>
  will be handling maintenance services for high-voltage products (mainly
  <strong>
   Power Transformers
  </strong>
  ) within the Egypt market. This role will be responsible for the customer service, technical support, troubleshooting, and on-site maintenance. Managing customer complaints, provided training, coordinated quality inspections, and ensured cost control while driving customer satisfaction initiatives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Duties &amp; Responsibilities / What You Will Do
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Responsible for providing comprehensive operation and maintenance services, including but not limited to customer service, project registration and follow-up, and solution preparation.
  </li>
  <li>
   Ensure continuous improvement of regional customer service functions, integrating daily business operations with those of overseas subsidiaries under dual-line management.
  </li>
  <li>
   Handle regional customer hotline operations, including online inquiries, registration, response, delivery, return visits, inspections, and timely processing of urgent requests. Escalate critical quality issues to headquarters and assist in resolution.
  </li>
  <li>
   Conduct statistical analysis of regional customer feedback and maintain records such as complaint logs, returns and replenishment logs, spare parts inventories, and other relevant documentation.
  </li>
  <li>
   Provide on-site technical services, including accident handling, product maintenance, replacements, and evaluation of technical service effectiveness.
  </li>
  <li>
   Identify suspected quality issues in regional returns, and coordinate, inspect, and supervise the return acceptance process.
  </li>
  <li>
   Deliver advanced technical support to customers and sales teams, including technical consultations, product selection guidance, and product knowledge sharing.
  </li>
  <li>
   Conduct training sessions for regional customers on product troubleshooting and maintenance.
  </li>
  <li>
   Manage regional customer service center expenses, including tools, travel, courier services, and other costs, ensuring proper control and budgeting.
  </li>
  <li>
   Support the planning and implementation of regional customer satisfaction survey activities.
  </li>
  <li>
   Perform other tasks as assigned by leadership.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Required Qualifications / This Job Might Be For You If You Have The Below
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s or masters degree in Electrical Engineering or relevant field
  </li>
  <li>
   Minimum 3 years of experience as a Service Engineer specially for the
   <strong>
    Power Transformers
   </strong>
  </li>
  <li>
   Familiar with
   <strong>
    T&amp;D
   </strong>
   industry related products
  </li>
  <li>
   Strong on-site coordination, handling and response ability, good communication skills, strong sense of service
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    What CHINT Offers
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  A Competitive Salary &amp; Benefits
 </p>
 <p>
  Work-Life Balance
 </p>
 <p>
  Professional Development
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    More About CHINT
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Find out more about CHINT on our website: https://chintglobal.com/about-us-13
 </p>
</div>


Service Engineer

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose:
</b></h2></div><div><p>Provide an extensive level of support for Office IT Infrastructure Active Directory \ Entra AD service ownership. With respect to the complex nature of the Azure AD environment in scope the AD/Provisioning Service Owner is supposed to be executing the operational assessment of projects that will be implemented, Plan for the service improvement with defined timelines, provide permanent resolution for ongoing problems, composing necessary scripts and automation workflows to decrease the amount of human intervention as well as composing capacity reports and draw the road map for a proactive future capacity increase plans.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key accountabilities and decision ownership:</b></h2>
</div><div><p><b>
Putting Customers First</b></p><ul><li>
Makes sure the team focus on delivering customer needs.</li><li>
Exceed customer expectations</li></ul><p><b>
Performing through our people</b></p><ul><li>
Gives regular, constructive feedback.</li><li>
Respects other team members</li><li>
Offers help when the team is overworked</li><li>
Takes responsibility of mistakes, never points the finger at others.</li><li>
Has the highest standard of integrity.</li></ul><p><b>
Delivering results</b></p><ul><li>
Makes the best use of available resources</li><li>
Meets deadlines, makes things happen</li><li>
Manages own time effectively</li></ul><p><b>
Managing a changing environment</b></p><ul><li>
Shares own ideas, accepts suggestions from colleagues</li><li>
Acts quickly when change is needed</li><li>
Identifies practical solutions to problems without reinventing the wheel</li></ul><p><b>
Making a personal difference</b></p><ul><li>
Builds network with other team leaders</li><li>
Open and understanding</li><li>
Always curious and looking for better ways to do things</li><li>
Makes the most of what we&rsquo;ve got</li></ul><p><b>
Communicating for impact</b></p><ul><li>
Encourages people to be open and share their views</li><li>
Convinces other people of a point of view</li><li>
Keeps all relevant people appropriately informed</li><li>
Builds on people&rsquo;s ideas</li><li><p><b>
Technical Operation:</b></p><p>
Due to the complexity of infrastructure architecture and workload, the Service Owner, Operation Service Owner &amp; Senior Specialist are responsible on:</p><ul><li>
Provides operational assessment of projects, to support AD service owner in providing into project Solution Design approval decision (G2) by the Office IT Project Review Board (OIT PRB).</li><li>
Provides Operational Impact Assessment, including risk assessment, to support AD service owner in providing input into project Go Live decision (G5) by the Office IT Project Review Board (OIT PRB).</li><li>
Plan of service improvements with defined timelines</li><li>
Reports service related changes and assessed change requests</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core competencies, knowledge &amp; experience:</b></h2>
</div><div><ul><li>Providing operational assessment to future projects with all pros/cons.</li><li>
Ensure finishing at least 90% of service improvement topics planned for the FY.</li><li>
Creating and Assessing 100% of Active Directory \ Entra AD related changes before CAB meeting.</li><li>
Closing 90% of problem cases with required (root-cause/preventive actions) within agreed KPIs.</li><li>
Delivering all required reports &amp; scorecards within agreed timelines.</li><li>
End-to-End service availability and performance according to SLA</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Must have technical / professional qualifications:
</b></h2></div><div><p>Education:<br>
BSC in Engineering or Computer Science</p><div>
Work Experience:<br>
<ul><li>From +2 year s of Entra AD hands-on-experience. &ldquo;AAD Cloud admin model&rdquo;</li><li>Worked with Conditional access policies, MFA, WHFB &amp; TAP.</li><li>Strong experience in Active Directory and Entra Connect.</li><li>Participated in design and migration activities for Azure Active Directory\Entra AD.</li><li>Good experience in Azure AD integrations and M365 license.</li><li>User Provisioning experience is mandator y</li></ul></div><p><br>
PC Knowledge:<br>
Professional Level</p><p>
Technical skills:<br>
&#61607; Rock-solid hands-on- experience in Entra AD is a must.<br>
&#61607; MCSE certificate and Azure Administration is a must.<br>
&#61607; Experience in Windows Server 2016 or 2022.<br>
&#61607; Experience in troubleshooting and strong PowerShell scripting is mandatory.<br>
&#61607; Reporting and analysis skills are preferred.<br>
&#61607; Project management knowledge is a plus.<br>
&#61607; ITIL Foundation certificate is a plus.</p><p>
Personal skills:<br>
Interpersonal organization.<br>
Dedication, sense of ownership<br>
Ability to work in teams<br>
Excellent oral and written communication skills.<br>
Must be team oriented<br>
Must have technical support experience via the phone and via direct customer facing<br>
Must have systems support experience, preferably in a large production environment<br>
Experience in working with professionals from other cultures<br>
Excellent spoken and written English</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Band: H1</b></h2></div></div></div></div><div></div>

Infrastructure System Engineer (VOIS)

Al-Mansour Automotive

<div>
 <p>
  <strong>
   <u>
    Job Role
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The goal of this role is to enhance the reputation of the company by ensuring vehicles are presented to our customers to the highest standard possible, to carry out the assigned duties to the quality and standards as set by the company in a timely manner, within all appropriate laws and regulations while maintaining a safe work environment and ensuring an outstanding level of service is provided in all dealings with customers, colleagues, business associates and management.
 </p>
 <p>
  The nature of the business requires a person who can; apply a determined focus to the
 </p>
 <p>
  Task of delivering a high standard of work at all times, can cope with strict work time
 </p>
 <p>
  Demands, has good communication and interpersonal skills; is capable of working both as a 'team member' and individually and the ability to represent the company's brands
 </p>
 <p>
  Professionally.
 </p>
 <p>
  Our aim is for customer's expectations to not only be met, but to be exceeded.
 </p>
 <p>
  Ultimately the role requires the job holder to co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job Responsibilities
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Discusses with the Service Manager ideas that will bring about improvement and better performance within the workshop.
  </li>
  <li>
   Ensures that the general condition of the vehicle is checked during the course of the maintenance, guarantees top quality repairs and adherence to appointments and deadlines promised to customers.
  </li>
  <li>
   Lead and manage the service teams to ensure effective and efficient workshop operation and repair quality.
  </li>
  <li>
   Leads, informs and motivates auto technicians and plans training programs for service teams.
  </li>
  <li>
   Manage effective communication between workshop and Reception and other departments
  </li>
  <li>
   Plans the daily workload and distributes work orders according to technician&rsquo;s ability and monitors the progress repair orders through the workshop.
  </li>
  <li>
   Provides technical support to the Service Advisor, team leaders and technicians in the course of diagnosing problem cases.
  </li>
  <li>
   Responsible for the safety and cleanliness of the workshop and general maintenance of all equipment's and tools.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Education
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Bachelor Degree in Mechanical Engineering
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Required Qualifications &amp; Skills
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Minimum Experience:
   </u>
  </strong>
 </p>
 <p>
  Minimum 5 years experience in Services and Maintenance Management. At least 2-3 years in a management role within a large-scale Bodyshop or similar environment
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Required Skills
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Excellent technical skills.
  </li>
  <li>
   In depth knowledge of Automotive and Al Mansour products
  </li>
  <li>
   Excellent communication and negotiations skills.
  </li>
  <li>
   Leadership &amp; Management skills
  </li>
  <li>
   Decision making and Problem solving skills
  </li>
  <li>
   Fair, Self-Motivated, Troubleshooting and Creative Problem-Solving skills
  </li>
  <li>
   Team building skills and manage multiple priorities.
  </li>
  <li>
   Analytical Skills for interpreting financial &amp; Operational Data.
  </li>
  <li>
   Adaptability to change and technologies trends.
  </li>
  <li>
   Proficiency in Microsoft Office suite and SAP.
  </li>
  <li>
   Proven track record of improving operational efficiency and profitability
  </li>
  <li>
   Familiarity with lean management principles and Six Sigma methodologies.
  </li>
  <li>
   Experience with digital management systems and repair estimation software
  </li>
 </ul>
</div>


Workshop Manager

Explore 140+ Customer service operation manager in Giza this September. Find roles across top companies and apply now to boost your career.